UPMA 5th National Convention - August 14 - 20, 2021 - United Postmasters and Managers of ...
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UPMA 5th National
Convention
August 14 – 20, 2021
United Postmasters
and
Managers of America
Kalahari Resort
Sandusky, Ohio
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Dear UPMA Family:
We would like to extend a warm welcome to our
members, guests, and families, to the 5th Annual
United Postmasters and Managers of America
National Convention. We are honored to host this
special event, at Kalahari Resort and Conference
Center, in beautiful Sandusky, Ohio.
We have an exciting convention planned. Along with
the National Office, the Ohio Chapter has planned
this convention with our members in mind.
There is important UPMA business to conduct, and
in addition, we have different activities, and exciting
entertainment to offer throughout the convention.
Enjoy the Kalahari Resort! There is so much to see
and do here. The waterpark is relaxing and fun.
Kalahari has great dining, shopping, and the spa is a
must. They have relaxing massages, manicures, and
pedicures; experience maximum relaxation in the
halotherapy room.
We hope you take the opportunity to experience all
that the area has to offer. Get out and enjoy
Sandusky, and the Islands. Dining and entertainment
is plentiful in the area.
Sit back, relax, and let the Ohio Chapter do the rest.
We are anxious to pamper you this week. We truly
hope that this is a pleasant, memorable convention
for all of our members, and their guests.
Sincerely,
Mari Beth Kirkland & Lou Stuckey
5th Annual UPMA Convention Co Chairs
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2021
UPMA CONVENTION PROTOCOL
1. Wear your badge always
2. Keep this program with you
3. Be on time
4. Turn off cell phones
5. Dress appropriately
6. Do not enter or leave your seat during a
speaker’s presentation
7. Do not talk while a speaker is talking
8. Plan your discussions or meetings around
speakers
9. Do not speak at a floor microphone until
recognized by the chair
10. When speaking from a floor microphone,
identify yourself by name and chapter before
addressing the chair
11. Show respect for the position/office of the
person addressing the convention floor, not
necessarily the individual
12. Use the floor microphone only once on
any subject, unless otherwise requested by
the chair
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FUTURE NATIONAL CONVENTION 2022
St. Louis, MO
August 20-26, 2022
SPECIAL NOTICE CONCERNING BADGES,
HOSPITALITY
Badges must be worn always.
Hospitality Room closed during social events.
UPMA HOSPITALITY – HOURS OF OPERATION
Saturday 4:00 – 11:00 p.m.
Sunday 4:00 – 6:00 and 8:30 – 11:00 p.m.
Monday 4:00 – 7:00 p.m.
Tuesday Closed
Wednesday 4:00 – 9:00 p.m.
Thursday 2:00 – 5:30 p.m.
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STANDING RULES
1. For admission to the assembly hall to
facilitate identification and seating,
members shall always be required to wear
badges issued by the Credentials
Committee.
2. Cell phones must be muted while on the
convention floor.
3. The proceedings of, and actions taken by,
the UPMA 2020 National Convention
conducted in a hybrid of in-person and
Zoom Meeting participation because of the
COVID-19 pandemic are hereby ratified.
4. Debate on any motion shall be limited to
a maximum of ten minutes, five minutes
allocated to proponents and five minutes
allocated to opponents, who will be
recognized on an alternating basis.
However, no debate or amendment shall
be permitted on the amendments to the
Articles of Incorporation or Bylaws.
5. No member shall speak, or debate, more
than once on the same question. No
member shall speak longer than one
minute on a question.
6. Votes may be taken by unanimous
consent, voice vote, or roll call vote. The
President or the delegations of any five
Chapters may direct that any vote be taken
by roll call. The vote on the 2023
Convention Site shall be taken by roll call.
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7. In place of conducting roll call votes for
the election of officers and on the
adoption of amendments to the Articles of
Incorporation and Bylaws, the results
based on the record of votes in the
Chapter Conventions, and, in the case of
amendments to Article I, Sections 3 and 5,
of the Bylaws, in addition on the record of
votes by the UPMA Retired and Associate
members, shall be formally announced at
the convention.
8. The Executive Board is authorized to
correct and approve the minutes of this
convention.
9. These rules may be suspended by
two-thirds vote of those having voting
privileges during the convention.
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UPMA NATIONAL CONVENTION
SANDUSKY, OHIO
AUGUST 14-20, 2021
FRIDAY, AUGUST 13
8:00 a.m. – 5:00 p.m.
UPMA Executive Board Meeting, Cypress Room
SATURDAY, AUGUST 14
8:00 a.m. – 5:00 p.m.
UPMA Executive Board Meeting, Cypress Room
9:00 a.m. – 5:00 p.m.
Registration and Information – Indigo Registration
10:00 a.m. – 5:00 p.m.
Exhibit Area Open, Zambezi and Nile Rooms
4:00 – 6:00 p.m.
UPMA Retired Executive Board Meeting,
Ebony Room
4:00 – 11:00 p.m.
UPMA Hospitality (Suite TBD)
6:00 – 7:00 p.m.
Church Choir Practice, Kalahari Ballroom
7:30 – 9:00 p.m.
Fused Glass Jewelry Class (ticket purchase required)
Crown Palm Hut
Photography Event (ticket purchase required)
Ironwood Hut
7:30 – 9:30 p.m.
Trivia Night – Richard Springer,
Marrakesh Market (free to all), (Cash Bar)
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7:30 – 11:30 p.m.
Sunset Cruise (ticket purchase required) Bus
transportation leaves Kalahari resort at 5:45 p.m.
SUNDAY, AUGUST 15
8:00 a.m. – 5:00 p.m.
Registration and Information – West Foyer (A&H)
8:00 a.m. – 5:00 p.m.
Exhibit Area Open, Zambezi and Nile Rooms
9:00 – 10:00 a.m.
Church Service/Memorial Service
Kalahari Ballroom, A,B,G,H
Kelly Camm, 4 PAWS
10:30 a.m.
UPMA Auxiliary Board Meeting, West Wing Booth #7
10:30 a.m. – 1:30 p.m.
UPMA Retired Meeting, Kalahari Ballroom A,B,G,H
10:30 a.m. – 12:00 noon
CHAPTER OFFICER BREAK-OUT SESSIONS
Presidents – Ironwood Hut
Secretary Treasurers – Wisteria Room
National Adverse Action Committee,
(National Only) Guava Room
Editors – Tamarind Room
Membership – Acacia Hut
Legislative and PAC – Crown Palm Hut
12:00 noon – 1:00 p.m.
UPMA Chapter Editor’s Luncheon, Cypress Room
(by invitation only)
1:00 – 3:00 p.m.
UPMA B.R.A.T.S. (Bringing Real Attributes to
Society) Social Event, West Wing Booth #7
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1:30 – 4:45 p.m.
CHAPTER OFFICER BREAK-OUT SESSIONS
Presidents – Ironwood Hut
Secretary Treasurers – Wisteria Room
ALL CMR REPS – Indigo Bay Room
Editors – Tamarind Room
Membership – Acacia Hut
Legislative and PAC – Crown Palm Hut
3:00 – 4:00 p.m.
Area Coordinators Meeting – Aloeswood Room
(Only the 4 Area Coordinators and 8 Executive
Board Advisors)
3:00 – 4:00 p.m.
UPMA Auxiliary Business Meeting,
West Wing Booth #7
3:00 – 4:30 p.m.
UPMA Retired Membership Meeting,
Kalahari Ballroom A,B,G,H
5:00 – 6:00 p.m.
Active First Timer’s Orientation Meeting,
Cypress Room (Hosted by Atlanta Postal Credit
Union and Signature Federal Credit Union)
4:00 – 6:00 p.m.
UPMA Hospitality (Suite TBD)
6:30 – 7:30 p.m.
Welcome Dinner, Kilimanjaro Ballroom
7:30 – 10:30 p.m.
Entertainment/Dance,
Dueling Piano’s, Kilimanjaro Ballroom
8:30 – 11:00 p.m.
UPMA Hospitality (Suite TBD)
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MONDAY, AUGUST 16
7:00 – 7:30 a.m.
Daily Devotions, Aloeswood Room
7:30 a.m. – 3:00 p.m.
Registration and Information – Indigo Registration
7:45 a.m.
Door Prize Drawings, Kilimanjaro Ballroom
Must be present to win
8:00 a.m. – 5:00 p.m.
Exhibit Area Open, Zambezi and Nile Rooms
8:00 a.m.
UPMA Business Session,
Kilimanjaro Ballroom, Suites 1,2,5,6
Call to Order: Dan Heins, National President
Roll Call: Susan Rice
Invocation: James Gillispie
Presentation of Colors: 192nd Quartermaster,
U.S. Army Reserve
Pledge: Mari Beth Kirkland/Lou Stuckey
National Anthem: Nancy Isenberg
Opening Entertainment
Credentials: Laura Reese
Rules: John Galera
Adoption of Convention Program – Susan Rice
Dan Heins, National President
Charles Head, APCU
Paula Hoelzel, Signature FCU
Kelly Camm, 4 PAWS
UPMA Legislative Speakers, Christopher McCannell,
Gray Robinson, Brian McLaughlin, Joel Riethmiller,
Imperium Global Advisors
UPMA PAC Update, Jim Dunlap
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10:00 a.m.
Louis DeJoy, Postmaster General, USPS
UPMA PAC Medallion Award Winners Presentation
2023 UPMA National Convention Bids:
Denver CO; San Juan PR; Des Moines IA
Announcements/Raffles
Closing Song: Clara McCullar/Susie Seal
9:00 – 10:00 a.m.
UPMA B.R.A.T.S.
Informational Meeting West Wing Booth #7
10:00 a.m. – 2:00 p.m.
UPMA B.R.A.T.S. Activity Escape Room with lunch
12:00 – 1:15 p.m.
UPMA Secretary Treasurers/Membership Chairs
Luncheon, Cypress Room (by invitation only)
1:30 – 5:00 p.m.
UPMA Retired Business Meeting,
Kalahari Ballroom A,B,G,H
1:30 – 3:00 p.m.
UPMA Area Coordinators Meetings
ATLANTIC – Banyan Hut
CENTRAL – Ironwood Hut
SOUTHERN – Crown Palm Hut
WESTERN PACIFIC – Acacia Hut
3:15 – 4:45 p.m. (See pages 22 – 25)
Training Seminars
Banyan Hut, Ironwood Hut, Crown Palm Hut,
Acacia Hut, Portia Room, Guava Room, Wisteria
Room, Tamarind Room
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3:15 – 4:45 p.m.
Fused Glass Suncatcher Class,
(ticket purchase required) Guava Room
4:00 – 7:00 p.m.
UPMA Hospitality, (Suite TBD)
5:00 – 6:00 p.m.
UPMA PAC Medallion Recipients Private Reception,
Mangrove Room (by invitation only)
6:30 – 7:30 p.m.
UPMA Chapter Presidents/UPMA Executive Board
National Adverse Action Committee Members
Postal Area Coordinators Dinner,
Cypress Room (by invitation only)
7:30 – 8:15 p.m.
UPMA States Night
Marrakesh Market (Cash Bar), Grand Hall
Island Vibe Music
8:15 – 9:00 p.m.
Bill Benden, Comedian, Kilimanjaro Ballroom
9:00 – 10:30 p.m.
Island Vibe Music, Marrakesh Market (Cash Bar),
Grand Hall
TUESDAY, AUGUST 17
8:00 a.m.
UPMA Business Session
Kilimanjaro Ballroom Suites 1, 2, 5, 6
Invocation: Steve LeNoir
Pledge: Drew Martin
Douglas A. Tulino, Deputy PMG & Chief Human
Resources Officer, USPS
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First Reading of UPMA Articles of Incorporation &
National By-Laws – Proposed Changes
Free Afternoon, Golf Tournament and Tours
WEDNESDAY, AUGUST 18
7:00 – 7:30 a.m.
Daily Devotions, Aloeswood Room
7:30 a.m. – 3:00 p.m.
Registration and Information – Indigo Registration
8:00 a.m. – 5:00 p.m.
Exhibit Area Open, Zambezi and Nile Rooms
7:45 a.m.
Door Prize Drawings, Kilimanjaro Ballroom
Must be present to win
8:00 a.m.
UPMA General Business Session
Kilimanjaro Ballroom Suites 1, 2, 5, 6
Invocation: Rosemary Lee
Pledge: Rodney Boland, UPMA Retired President
Patriotic Song: Dave Sparano
Credentials: Laura Reese
David Ravenelle,
UPMA Executive Director
UPMA Star Chapter Award Presentation
Hartley Alley,
UPMA Attorney
Gloria Bilbrew,
UPMA Diversity Committee
UPMA Calendar Awards,
Karen Young
Rodney Boland,
UPMA Retired President
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Shayne Hensley,
Manager, Labor Relations Central Area
USPS 2023 National Convention Bids:
Chicago IL; Portland OR; Nashville TN
UPMA 2020 Secretary Treasurer Award –
Jim Maher
UPMA 2021 Secretary Treasurer Award –
Susan Rice
2022 National Convention Site Vote
UPMA Vice President Elections
UPMA National President Election
UPMA PAC Update: Jim Dunlap
Announcements/Raffles
9:00 – 11:00 a.m.
UPMA Auxiliary & B.R.A.T.S. Business Meeting,
West Wing Booth #7
11:00 a.m. – 1:00 p.m.
UPMA Auxiliary/B.R.A.T.S. Community Service
Project, West Wing Booth #7
12:30 p.m.
UPMA Retired Luncheon, Kalahari Ballroom C,D,E,F
1:30 – 3:00 p.m. AND 3:15 – 4:45 p.m.
Training Seminars (See pages 25 – 31)
Banyan Hut, Ironwood Hut, Crown Palm Hut,
Acacia Hut, Portia Room, Guava Room,
Wisteria Room, Tamarind Room
4:00 – 9:00 p.m.
UPMA Hospitality (Suite TBD)
6:00 – 7:00 p.m.
Convention First Timer’s (ACTIVE) Reception,
Mangrove Room
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7:30 – 9:00 p.m.
Wine Tasting Opportunity, Atrium (near Kalahari
Ballroom) (Tickets for purchase available at event)
7:30 – 10:30 p.m.
Dance – ALL WELCOME (Sponsored by UPMA
Retired), Kalahari Ballroom, Salons D&E
THURSDAY, AUGUST 19
7:00 – 7:30 a.m.
Daily Devotions, Aloeswood Room
8:00 a.m. – 11:00 a.m.
Registration and Information – West Foyer (A&H)
8:00 a.m. – 12:00 noon
Exhibit Area Open, Zambezi and Nile Rooms
7:45 a.m.
Door Prize Drawings, Kilimanjaro Ballroom
Must be present to win
8:00 a.m.
UPMA General Business Session,
Kilimanjaro Ballroom Suites 1, 2, 5, 6
Invocation: James Gillispie
Pledge: Scott Christansen
Patriotic Song: Wanda Lenhart
Credentials: Laura Reese
UPMA Membership Awards, Frank Augustosky,
Kathy Frame, Jeff Arment, Wendy Spears,
Heidi Freeman, Jackie Deter
Elvin Mercado, Vice President,
Retail and Post Office Operations, USPS
2023 Convention Site Vote
UPMA Articles of Incorporation and National
By-Laws – Proposed Changes
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Gary Barksdale, Chief Postal Inspector, USPS
UPMA Articles of Incorporation and National
By-Laws – Proposed Changes
UPMA First Timer’s Committee Report –
Padric Fisher, Tammy Powell
Recognition of Outgoing UPMA
Executive Board Members
Swearing In Ceremonies, newly elected UPMA
officers
Presentation on St. Louis, 2022 UPMA National
Convention, Debbie Roach
UPMA PAC Update, Jim Dunlap
Swearing in of New UPMA National President
National President Elect Address
Announcements/Raffles
9:00 – 11:00 a.m.
UPMA Auxiliary Board Swearing in Ceremony,
West Wing Booth #7
12:00 noon
New UPMA Auxiliary Board Meeting,
West Wing Booth #7
12:15 p.m.
NEW & EXISTING UPMA Executive Board Lunch
and Meeting, Guava & Tamarind Rooms
2:00 – 5:30 p.m.
UPMA Hospitality, Suite TBD
6:00 – 6:30 p.m.
Reception, Kalahari Ballroom
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6:30– 7:30 p.m.
Grand Banquet, Kalahari Ballroom
7:30 p.m.
Singo Entertainment, Richard Springer,
Kalahari Ballroom
FRIDAY, AUGUST 20
Travel home day, no events planned
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2021 Training Seminars – Sandusky, Ohio
Dan Heins, UPMA National President
Tony Leonardi, UPMA National Vice President,
Education Advisor Co-Chair
Jim Dunlap, UPMA National Vice President,
Education Advisor Co-Chair
Monday, August 16 • 3:15 – 4:45 PM
USPS Connect Program Overview
Instructor: Jakki Krage Strako, Chief Commerce and
Business Solutions Officer and
Executive Vice President, USPS
Banyan Hut
An overview will be provided on the USPS Connect
Local, a new offering that is being piloted in stages
to help businesses meet the growing demand for
affordable, fast, local and regional package
deliveries and returns. Through this offering, as
part of the Delivering for America 10-Year Plan, we
seek to enhance the value that we deliver to
American commerce and communities and
accelerate our pace of innovation.
Retail – USPS Business Development
Instructor: Glendia Ayers, Business Development
Specialist, USPS Business Development
Ironwood Hut
Learn about Business Connect and your USPS role
for leading your postal team to a customer engaged
office. This session will explore the importance of
finding new customers as we grow USPS revenue.
It’s not just about new postal customers. It’s also
about how we need to retain our customer base and
build customer loyalty.
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Understanding your Federal Benefits
Instructors: Lisa Rousell, FedPoint
Crown Palm Hut
This session will cover The Federal Employees
Dental and Vision Insurance Program (FEDVIP); The
Federal Long Term Care Insurance Program
(FLTCIP). Understanding your benefits and who is
eligible does not have to be complicated or
confusing. This session will focus on the basics of
eligibility and enrollment for both the FEDVIP &
FLTCIP. Attendees will learn how to use BENEFEDS,
the government-authorized online portal that you
can use to research, enroll in and manage your
FEDVIP coverage. An overview of the 17 FEDVIP
dental and vision plans will also be provided. The
highlights of the FLTCIP will also be covered as well
as a discussion on the realities of long- term care
and family caregiving, and the importance of
planning as you prepare for retirement.
Leadership Involvement is the Key
to a True Safety Culture
Instructor: Linda DeCarlo, Senior Director,
Occupational Safety & Health, USPS
Acacia Hut
A safety culture can’t sustain itself without safety
leaders. You need safety leaders to uphold the
standards and serve as a model for all of the other
employees in the workplace. A safety leader will go
above and beyond to make safety a priority—for
themselves and for those around them. Safety
leaders can inspire others to do the same.
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Labor Relations Management
Instructor: Shayne Hensley, Manager,
Labor Relations Central Area, USPS
Portia Room
This session will deal with issues related to
working collaboratively with unions and
management in employee relations. Topics will
include contract compliance and effective grievance
handling and its impact on costs.
Pay-For-Performance (PFP) and the
National Performance Assessment (NPA)
Instructor: Don Flak, Executive Director,
Performance and Field Operations Support, USPS
Wisteria Room
Overview of the Pay for Performance Program and
NPA performance indicators. Attendees will learn
about changes to Pay-For-Performance and the
National Performance Assessment including
performance metrics, how to access and monitor
to determine its impact on pay awards.
Membership Development –
Planning for Growth
Instructors: Frank Augustosky and
Membership Committee
Tamarind Room
The UPMA Membership Training class will cover
topics including: The current and future UPMA
membership incentives. The many benefits of be a
UPMA member. Membership materials available
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from the national office. Post Office
Member/Non-Member information. PME and
Supervisor training classes. Career Awareness
conferences in the future. How to get current
members engaged in membership activities.
Now that we have signed them how do we
retention them. What the National Membership
Committee can help you with. What membership
activities chapters are doing with positive results.
FAQs on Membership: How to join UPMA? How to
find cancellation policies of other organizations?
What will my bi-weekly dues be? What is the
UPMA cancellation policy? How do I get help with
work related issues? Who can join UPMA? What
happens when my position with USPS changes?
What happens if I retire?
Fused Glass Class
Instructor: Jill Groves
Guava Room
Advance Ticket purchase required
Retired Ohio Postmaster Jill Groves will be teaching
this class. She has taught similar classes at Ohio
State Conventions in the past with excellent feedback
from attendees. Jill has been creating and teaching
fused glass art for the past 12 years. Advance ticket
purchase required.
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Wednesday, August 18 • 1:30 – 3:00 PM
Make Your Presence Known:
The Growth of USPS in Social Media and
How You Can Get Involved
Instructors: Mary Beth Levin Manager,
Social Business Intelligence AND Christa Fields
Social Media Strategist
Banyan Hut
Since 2014, the Postal Service has put time and
resources towards increasing brand presence on
social media. In this presentation, you’ll learn more
about USPS’ instrumental growth in several aspects
of social media, including customer service and
analytics. Make sure you’re here to hear about our
next initiative to increase brand presence by
leveraging our most important asset: our amazing
employees! Learn the do’s and don’t’s of social
media and how to promote your personal brand.
Rural Route Management
Instructors: Mike Chestnut, Rural Deliver Specialist,
USPS, Delivery, Strategy and Policy
Ironwood Hut
Mike will deliver energetic training that will provide
rural leaders with the tools necessary to confidently
manage their Rural Craft employees to success. His
training will cover Rural GAP, provide a great RDV
overview, outline simple steps to insure accurate
rural route maintenance, discuss DACA X
management and proper relief day scheduling
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techniques, provide insight and explanation of all
thing’s “formula”, help you understand what
2080/2240 are all about and more.
Labor Relations Management
Instructor: Shayne Hensley, Manager,
Labor Relations Central Area, USPS
Portia Room
This session will deal with issues related to working
collaboratively with unions and management in
employee relations. Topics will include contract
compliance and effective grievance handling and its
impact on costs.
Preparing for Retirement and
Thrift Savings Plan
Instructors: Karla Kirby Executive Manager (A)
Benefits & Wellness and Jaime Brown Benefits
Specialist USPS
Acacia Hut
Get an overview of the rules of retirement and when
you are eligible to retire, how your annuity is
calculated, retirement terms you need to know, and
steps that you should be taking to effectively prepare
for retirement. Whether you are 1 year away from
retirement or 20 years away, there are steps
you should be taking now to ensure a
successful retirement.
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Nutrition 101 and Sugar Detox
Instructors: Rushia Edwards and Cindy Hunt,
Wellness Nurse Consultants, BCBS FEP
Guava Room
All food groups have benefits when eaten in the right
proportion. Very few foods are all good or all bad.
How do you decide what to eat? Need a few tips to
help manage your sugar cravings? Join us to learn
how to balance the basic nutrition categories to fuel
your body right.
Understanding Alzheimer’s and Dementia
Instructor: Dakota Stone, MSSA, LSW,
Program Coordinator Alzheimer’s Association
Tamarind Room
This session will give an overview of the difference
between Alzheimer’s and Dementia, How Alzheimer’s
affects the brain, the stages of the disease,
treatments that help the symptoms of the disease,
and basic research.
Hiring
Instructor: Joseph Bruce, Director National
Human Resources, USPS
Crown Palm Hut
This session will cover the best practices ranging
from hiring up to contractual non-career employee
caps in your facility including an overview of hiring
and how Selecting Officials can be successful in
managing hiring activities.
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Pay-For-Performance (PFP) and the
National Performance Assessment (NPA)
Instructor: Don Flak, Executive Director,
Performance and Field Operations Support, USPS
Wisteria Room
Overview of the Pay for Performance Program and
NPA performance indicators. Attendees will learn
about changes to Pay-For-Performance and the
National Performance Assessment including
performance metrics, how to access and monitor to
determine its impact on pay awards.
Wednesday, August 18 • 3:15 – 4:45 PM
Healthy Living for your Brain and Body
Instructor: Dakota Stone, MSSA, LSW,
Program Coordinator Alzheimer’s Association
Tamarind Room
This session will talk about the four components that
can help lessen your likelihood of getting the
disease.
Stress Management 101 & Preventing
Burnout
Instructors: Rushia Edwards and Cindy Hunt,
Wellness Nurse Consultants, BCBS FEP
Guava Room
Stress is something we all deal with. It affects all of
us differently and doesn’t always have to be a bad
thing. However, long term stress can have a
negative impact on your health. And for some, the
stress of challenging workloads or job expectations
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can lead to burnout. Join us to learn practical tips to
prevent burnout and reduce and manage stress in
your life!
Preparing for Retirement and
Thrift Savings Plan
Instructors: Karla Kirby Executive Manager (A)
Benefits & Wellness and Jaime Brown Benefits
Specialist USPS
Acacia Hut
Get an overview of the rules of retirement and when
you are eligible to retire, how your annuity is
calculated, retirement terms you need to know, and
steps that you should be taking to effectively
prepare for retirement. Whether you are 1 year away
from retirement or 20 years away, there are steps
you should be taking now to ensure a
successful retirement.
Retail
Instructors: Glendia Ayers, Business Development
Specialist, USPS Business Development
Portia Room
Learn about Business Connect and your USPS role
for leading your postal team to a customer engaged
office. This session will explore the importance of
finding new customers as we grow USPS revenue.
It’s not just about new postal customers. It’s also
about how we need to retain our customer base and
build customer loyalty.
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Hiring
Instructors: Joseph Bruce, Director National
Human Resources, USPS
Crown Palm Hut
This session will cover the best practices ranging
from hiring up to contractual non-career employee
caps in your facility including an overview of hiring
and how Selecting Officials can be successful in
managing hiring activities.
Rural Route Management
Instructors: Mike Chestnut, Rural Deliver
Specialist, USPS, Delivery, Strategy and Policy
Ironwood Hut
Mike will deliver energetic training that will provide
rural leaders with the tools necessary to confidently
manage their Rural Craft employees to success. His
training will cover Rural GAP, provide a great RDV
overview, outline simple steps to insure accurate
rural route maintenance, discuss DACA X
management and proper relief day scheduling
techniques, provide insight and explanation of all
thing’s “formula”, help you understand what
2080/2240 are all about and more.
Leadership Involvement is the Key
to a true Safety Culture
Instructor: Linda DeCarlo, Senior Director,
Occupational Safety & Health, USPS
Wisteria Room
A safety culture can’t sustain itself without safety
leaders. You need safety leaders to uphold the
standards and serve as a model for all of the other
employees in the workplace. A safety leader will go
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above and beyond to make safety a priority—for
themselves and for those around them. Safety
leaders can inspire others to do the same.
Make Your Presence Known:
The Growth of USPS in Social Media and
How You Can Get Involved
Instructors: Mary Beth Levin Manager,
Social Business Intelligence AND Christa Fields
Social Media Strategist
Banyan Hut
Since 2014, the Postal Service has put time and
resources towards increasing brand presence on
social media. In this presentation, you’ll learn more
about USPS’ instrumental growth in several aspects
of social media, including customer service and
analytics. Make sure you’re here to hear about our
next initiative to increase brand presence by
leveraging our most important asset: our amazing
employees! Learn the do’s and don’t’s of social
media and how to promote your personal brand.
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Mail your Packages Home
SUPPORT THE USPS!!
POST OFFICE ON SITE
AT NATIONAL CONVENTION:
Wednesday, August 18 • 10:00 a.m. – 3:00 p.m.
Thursday, August 19 • 10:00 a.m. – 2:00 p.m.
to assist with your shipping needs
UPMA Exhibit Hall
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