Winning at the Business of Sports and Entertainment

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Winning at the Business of Sports and Entertainment
Executive Overview
Sports and Entertainment   Executive   SAP Solutions   SAP Innovations       Why SAP?                       Contact Us
                           Summary

Winning at the Business of Sports and Entertainment

                                                                         © 2014 SAP AG or an SAP affiliate company. All rights reserved.
Winning at the Business of Sports and Entertainment
Executive           SAP Solutions       SAP Innovations        Why SAP?                  Contact Us
                         Summary

                         Gaining a Competitive Edge
Market Situation         The name of the game is winning. How do organizations build and maintain
                         championship teams? And more important, how do teams, leagues, and venue
Maximizing Performance   owners and operators grow revenue? By gaining a competitive advantage through
                         real-time, data-driven operations.
Business Priorities

SAP Innovations

                         The business of sports and entertainment is           Successful sports enterprises are embracing
                         at an inflection point. New technologies are          this new digital age. Find out how leading
                         driving significant changes to the business.          sports and entertainment companies use
                         Yet they also present new opportunities to            innovative technology solutions to:
                         those organizations willing to take advantage.
                                                                                Build and maintain a winning team at the
                         The proliferation of mobile devices and new             lowest possible cost and in compliance with
                         digital technologies are fundamentally changing         Financial Fair Play rules instituted by the
                         sports. For example, sponsors and media can             Union of European Football Association
                         shape the fan experience like never before.            Maximize gate, media rights, sponsorship,
                         And fans’ and players’ voices are louder,               and merchandise revenue
                         thanks to social media.
                                                                                Identify individuals within the global fan base
                                                                                 and monetize their passion with better
                         There’s more data on players than ever before.
                                                                                 engagement, convenience, and recognition
                         It’s growing year over year and showing no
                         signs of slowing down, fueled by the advent of
                                                                               Join the family – become a best-run sports and
                         new sensor and video collection technologies.
                                                                               entertainment business.
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Winning at the Business of Sports and Entertainment
Executive           SAP Solutions       SAP Innovations      Why SAP?                 Contact Us
                         Summary

                         Maximizing Performance and Revenue
Market Situation         Best-run sports and entertainment businesses embrace new technologies to
                         accomplish the following.
Maximizing Performance
                         Engage the fan
Business Priorities      The global fan base is massive, and only a small percentage of fans actually attend the game.
                         Monetize them at their moment of passion – identify them, engage them, and make it convenient
SAP Innovations          for them to interact with the brand. And once they are engaged, recognize and reward their loyalty.

                         Maximize player and team performance
                         Turn data into action. Quickly convert mountains of scattered player data into information and
                         insight that can increase player availability, reliability, readiness, and performance. Gain a
                         competitive edge by identifying and developing talent to generate the most wins at the lowest
                         possible cost.

                         Grow revenue
                         Player costs grow annually. Revenue must grow faster to afford the best talent. Maximize media
                         and rights fees, ticketing, sponsorships, premium seats, concessions, and merchandise revenue
                         streams. Tap into the passionate global fan base – not just those attending games.

                         In today’s digital world, best-run sports and entertainment businesses gain
                         a competitive advantage by adopting and innovating with new technology.

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Winning at the Business of Sports and Entertainment
Executive          SAP Solutions   SAP Innovations    Why SAP?                Contact Us
                         Summary

                         Best-Run Sports and Entertainment Priorities
Market Situation         Best-run sports and entertainment organizations consistently put a competitive
                         team on the field and maximize all revenue streams by focusing on these priorities:
Maximizing Performance

Business Priorities

SAP Innovations

                          Fan Engagement                               Human Resources

                          Team Performance                             Finance

                          Revenue Growth                               Procurement

                                                                        Technology and Platform

                         Understanding the value drivers for each priority is key to executing as a best-run
                         sports and entertainment company.

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Winning at the Business of Sports and Entertainment
Executive           SAP Solutions        SAP Innovations      Why SAP?                  Contact Us
                         Summary

                         SAP Innovations
Market Situation         Whether it’s 1 billion Facebook users, the rise of smartphones, or the widespread
                         use of tablet computers, technology adoption will continue to be driven by fans and
Maximizing Performance   players. SAP technology helps teams, leagues, and venue owners and operators
                         take their brands literally into the hands of the fan and player.
Business Priorities

SAP Innovations

                         Sports and entertainment firms create vast amounts of qualitative and quantitative data that is
                         highly variable and sourced internally and externally. Breakthrough database and technology
                         solutions, such as the SAP HANA platform, provide instant access to this data at any level of
                         granularity for any business process. Decision makers can then run predictive models quickly –
                         enabling real-time action for the fan or player.
                         Flexible, scalable, and cost-effective analytics solutions enable evaluation of data scattered across
                         various internal and external sources. Intuitive dashboards let decision makers find insights within
                         mountains of data and visually present them in an easy-to-digest fashion. Better yet, they can
                         perform ad hoc analysis on their own without the need for IT expertise.
                         Fans, players, coaches, scouts, and employees are now mobile, connected, and always on.
                         Reach, engage, and satisfy them with mobile solutions.
                         Cloud solutions support lean IT staffs and budgets. They offer low-cost, low-risk deployments
                         within existing IT landscapes while providing flexibility and scalability as needs change over time.

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Winning at the Business of Sports and Entertainment
Executive                      SAP Solutions                          SAP Innovations                      Why SAP?                     Contact Us
                          Summary

                          Sports and Entertainment Value Map
SAP Solutions             SAP solutions address requirements for maximizing performance and
                          revenue in sports and entertainment.
Fan Engagement
                                      Fan Engagement                                               Team Performance                                       Revenue Growth

Team Performance
                                      Fan Insight and Identity                                           Team Management                                         Marketing

Revenue Growth
                                          Fan Interaction                                                    Scouting                                Customer Relationship Management

Human Resources
                                         Fan Convenience                                     Player Development and Performance                                  Ticketing

Finance                             Membership and Rewards                                                                                              Merchandise and Licensing

Procurement                                                                                                                                                Broadcast and Media

Technology and Platform   Human                     Human Resources                       Talent
                          Resources                   and Payroll                       Management

                                                    Financial Planning                 Accounting and
                          Finance                      and Analysis                    Financial Close
                                                                                                                   Travel Management

                                                 Strategic Sourcing and
                          Procurement            Supplier Management
                                                                                       Procure to Pay

                                                                                                                                        Enterprise
                          Technology                                      Real-Time              Real-Time              Enterprise                                               Application
                                                    Big Data                                                                           Information        Cloud Solutions
                          and Platform                                    Enterprise             Analytics               Mobility                                                Integration
                                                                                                                                       Management

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Winning at the Business of Sports and Entertainment
Executive           SAP Solutions        SAP Innovations      Why SAP?                 Contact Us
                                Summary

                                Fan Engagement
SAP Solutions                   There is a lot of competition for a fan’s wallet. How do
                                sports and entertainment firms win their fair share? By
Fan Engagement                  knowing each fan’s identity and providing personalized
   Priorities                   engagement, convenience, and recognition. As a result,
                                the entire fan base is engaged – not just those at the
   SAP Solutions
                                game.

                                Connected fans are redefining sports and             Deepening engagement entices fans to share
                                entertainment by transforming interactions           opinions in person and online, providing
                                through mobile, social, digital, and second-         valuable intelligence. Tap into and mine that
                                screen technology.                                   intelligence to provide what fans want. Drive
                                                                                     targeted marketing. Learn what they like and
                                Fans are engaging with each other – before,
                                                                                     dislike, and encourage them to return again for
                                during, and after the event. This gives a unique
                                                                                     memorable experiences.
                                opportunity to capture fan identity, which
“By 2016, use of mobile apps    enables brands to get closer to fans and             Expectations have never been higher for sports
will surpass that of Internet   monetize their passion. When fan engagement,         and entertainment enterprises to deliver an
domain names, making            convenience, and recognition increase, spend-        engaging, unified experience through online
mobile apps the dominant        ing per fan is higher across the global fan base.    channels, mobile technology, social networks,
means of engaging with                                                               and second-screen technology. And this
brands.”                                                                             applies not only to the fans attending events
                                                                                     but to the entire global fan base.
Source: Gartner Inc.

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Winning at the Business of Sports and Entertainment
Executive          SAP Solutions          SAP Innovations        Why SAP?                  Contact Us
                  Summary

                  Fan Engagement
SAP Solutions     Grow the global fan base and deepen loyalty – in good times and bad.
                  Capture fan identify within the global base to provide a personalized experience.
Fan Engagement

  Priorities
  SAP Solutions                       Gain deeper insight into the social sentiment of the brand. Identify fans. Capture and
                   Fan Insight
                                      understand their preferences and purchasing behaviors. Segment the fan base for
                   and Identity
                                      targeted marketing.

                                      Execute targeted marketing to monetize every fan’s moments of passion. Empower
                   Fan Interaction    marketing, sales, and customer service to respond to fan conversations quickly and
                                      appropriately on social media channels.

                                      Improve the in-event experience. Make it easier for fans to do business with you
                   Fan Convenience
                                      across any channel or device.

                   Membership and     Recognize and reward fans for their loyalty, while making them want to come back
                   Rewards            for more. Enable member management. Manage points and reward redemption.

                  Benefits
                   Capture fan identity and preferences                     Improve brand control
                   Increase fan loyalty                                     Enable targeted marketing
                   Grow the fan base

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Winning at the Business of Sports and Entertainment
Executive           SAP Solutions        SAP Innovations         Why SAP?                 Contact Us
                   Summary

                   Team Performance
SAP Solutions      It’s not easy to build and maintain a winning team when
                   player costs rise each year. Even though leagues are
Team Performance   imposing rules – such as Financial Fair Play – to attempt
  Priorities       to level the playing field, successful teams turn player
                   performance and financial data into action to gain a
  SAP Solutions
                   competitive advantage.

                   Coaches, scouts, players, trainers, and medical         And just as important, decision makers have
                   staff are buried under a mountain of data.              solutions that can help increase player
                                                                           availability, reliability, readiness, and
                   Teams must use everything at their disposal to
                                                                           performance.
                   drive performance and optimize spending on
                   talent. This includes using the latest technol-         Winning championships today requires a
                   ogies to help ensure they can identify, acquire,        commitment to work not just harder but smarter
                   develop, and maintain the best personnel.               and faster across all team operations.
                   Coaches get the intelligence they need to
                   create winning strategies. Teams access tools
                   to rapidly evaluate in-game situations and
                   execute on those strategies no matter what
                   situations arise.

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Winning at the Business of Sports and Entertainment
Executive          SAP Solutions          SAP Innovations           Why SAP?                  Contact Us
                   Summary

                   Team Performance
SAP Solutions      Gain insight to outprepare and outexecute the competition.
                   Win more games at a lower cost.
Team Performance

  Priorities
  SAP Solutions                       Gain a single, unified view of each player and the overall team by consolidating
                    Team
                                      game, training, medical, injury, and contractual data scattered across the
                    Management
                                      organization. Meet financial reporting requirements.

                                      Use intuitive tools to collect and review scouting input. Turn raw data into usable
                    Scouting          information. Compare players and assessments. Collaborate on evaluation and
                                      ratings.

                    Player            Turn raw data into effective action by quickly converting mountains of
                    Development and   scattered player data into insight – increasing player availability, reliability,
                    Performance       readiness, and performance.

                   Benefits
                    Get a unified view of players                              Turn raw data into valuable insight
                    Improve player and team performance                        Simplify data through visualization
                    Meet fair-play requirements                                Drive in-event action from Big Data

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Executive           SAP Solutions       SAP Innovations         Why SAP?                  Contact Us
                               Summary

                               Revenue Growth
SAP Solutions                  Player salaries and operational costs are increasing every
                               year. Maximizing gate, media rights, sponsorship, and
Revenue Growth                 merchandise revenue is critical to help offset these rising
  Priorities                   costs. By monetizing the global fan base at their moment
                               of passion, sports and entertainment organizations can
  SAP Solutions
                               speed revenue growth.

                               Sports are more than the game. They are big            For example, ticket sales and seat utilization
                               business, and the ability to grow revenue has          can be maximized throughout the season.
                               become vital.                                          Merchandise and digital assets also offer
                                                                                      revenue potential year round. They provide
                               A team’s financial health tends to run parallel
                                                                                      simple, low-cost revenue opportunities within
                               with the results on the field. The economy can
16%                            also influence revenue by impacting a fan’s
                               discretionary spend on sporting events and
                                                                                      the global fan base.
                                                                                      Best-run teams have passionate fans. These
Of organizations have a        merchandise. As a result, clubs can experience         clubs make fan engagement convenient, and
360-degree view of customers   large revenue differences when comparing               they translate fan passion into revenue by
to optimize interactions in    themselves with their peers.                           making it easy for fans to buy what they want,
marketing                                                                             when they want, and how they want.
                               Best-run teams are able to maintain and grow
Source: SAP Performance        revenue, even in down years. They build their
Benchmarking                   brands globally. Plus, they position themselves
                               to monetize their global fan base across all
                               revenue streams – all year round.

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Executive          SAP Solutions          SAP Innovations       Why SAP?                 Contact Us
                  Summary

                  Revenue Growth
SAP Solutions     Monetize the global fan base.
                  Understand fan needs to increase brand awareness, drive sales, and utilize
Revenue Growth
                  interaction channels that are consistent, personalized, and enjoyable.
  Priorities
  SAP Solutions                       Analyze and segment the fan base. Provide personalized, relevant offers consistently
                   Marketing
                                      across all channels. Measure marketing effectiveness for continuous improvement.

                   Customer
                                      Improve the productivity of sales and customer service by enabling immediate access
                   Relationship
                                      and analysis of relevant customer data.
                   Management

                                      Maximize ticket revenue for every season and event, including single, season, and
                   Ticketing
                                      resale tickets.

                   Merchandise and    Maximize the stream of merchandise revenue while increasing brand control across all
                   Licensing          channels.

                   Broadcast and      Create new revenue streams by monetizing digital media assets across all potential
                   Media              channels.

                  Benefits
                   Drive new revenue streams                               Grow revenue and maximize sales
                   Control the brand across all channels                   Maximize ticketing revenue

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Executive          SAP Solutions       SAP Innovations       Why SAP?                  Contact Us
                                 Summary

                                 Human Resources
SAP Solutions                    People and talent are key competitive advantages in
                                 today’s global and fast-changing world of sports and
Human Resources                  entertainment. A new generation of people and talent
  Priorities                     requires a new work environment, and organizations that
                                 embrace this will outinnovate the competition.
  SAP Solutions

                                 Consumer technologies are making people             The nature of business is also shifting. Rising
                                 more mobile, networked, and empowered.              player salaries, economic swings, and a rapidly
                                 Embracing this new style of work gives              changing global fan base are forcing organiza-
                                 companies the opportunity to become more            tions to become flat, global, and fast-moving.
                                 nimble, productive, and innovative.                 Having the right talent in the right place

38%                              Connected consumer-grade enterprise tools
                                 empower people and talent to self-organize,
                                                                                     becomes critical in making businesses agile
                                                                                     enough to grow.

Lower HR costs for HR            collaborate, and work toward their business         Success in this new way of working requires a
organizations with a high        and career goals without ongoing supervision        strong talent strategy; technology innovations
degree of internal integration   or orchestration from the organization.             that attract, empower, develop, and motivate
                                                                                     the best people and talent; and capabilities that
Source: SAP Performance                                                              enable the business to become a true people-
Benchmarking                                                                         driven enterprise.

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Executive          SAP Solutions         SAP Innovations         Why SAP?                 Contact Us
                             Summary

                             Human Resources
SAP Solutions                Engage the people that drive the brand.
                             Market leaders find, develop, motivate, and retain the best people and talent.
Human Resources

  Priorities
  SAP Solutions               Human Resources   Automate processes to support the entire employee lifecycle – from hire to retire –
                              and Payroll       for a global workforce. Process and enable accurate, on-time payrolls.

                              Talent            Increase productivity and accelerate results by identifying, developing, motivating,
                              Management        and retaining talent.

24%
Higher HR productivity and
more employees supported
per HR FTE with automated
reporting
Source: SAP Performance      Benefits
Benchmarking                  Improve employee productivity                            Support operations in global markets
                              Reduce employee turnover                                 Reduce HR cost per employee

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Executive           SAP Solutions        SAP Innovations       Why SAP?                  Contact Us
                               Summary

                               Finance
SAP Solutions                  With player costs rising annually, winning requires
                               managing the top line, the bottom line, and everything in
Finance                        between. Revenue, costs, profitability, and compliance –
  Priorities                   every facet of a best-run sports and entertainment
                               enterprise requires input, transparency, and oversight
  SAP Solutions
                               from finance.

                               Delivering greater value while consistently          universal understanding of business strategies
                               reducing the cost of finance is a key objective      and how they are measured. They also call for
                               for finance executives as they work as strategic     efficient and effective planning and budgeting,
                               partners to the business.                            detailed reporting of costs and profitability, and
                                                                                    quick scenario analysis.
                               Complying with regulations and effectively
44%                            managing risk require timely financial reporting,
                               comprehensive external reporting, and careful
                                                                                    Delivering superior service at reduced cost
                                                                                    demands streamlined financial functions for
Fewer finance FTEs in          control.                                             efficient transaction processing with minimal
transactional processes with                                                        error rates and self-service reporting for
                               Outperforming financial expectations and
streamlined, automated, and                                                         business users.
                               creating sustainable value necessitate a
integrated core finance
processes
Source: SAP Performance
Benchmarking

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Executive             SAP Solutions         SAP Innovations          Why SAP?                 Contact Us
                                Summary

                                Finance
SAP Solutions                   Use best practices to help financial organizations excel.
                                Organizations that use 360-degree financial processes enable their staff to
Finance
                                collaborate more efficiently and use business insight more effectively.
  Priorities
  SAP Solutions                  Financial Planning   Manage financial performance, budgeting, and planning to execute organizational
                                 and Analysis         strategies and control costs.

                                 Accounting and
                                                      Deliver a fast, accurate, and compliant close with less cost and effort.
                                 Financial Close

                                 Travel
                                                      Manage travel expenses for team members and staff.
                                 Management

26%
Fewer days to close annual
books in an integrated G/L
system, so that no reconcili-
ations are necessary
Source: SAP Performance         Benefits
Benchmarking                     Compliance                                                  Outperform financial objectives
                                 Create sustainable value                                    Reduce costs
                                 Support operations in global markets

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Executive           SAP Solutions       SAP Innovations         Why SAP?                  Contact Us
                                 Summary

                                 Procurement
SAP Solutions                    While sports and entertainment businesses often focus on
                                 revenue, procurement savings can increase profits about
Procurement                      five times more. The key to maximizing success in
  Priorities                     procurement’s critical role is to deliver consistent quality,
                                 savings, and compliance over time.
  SAP Solutions

                                 The first step in identifying opportunities for        Another step is to implement solutions that help
                                 cost savings and revenue impact is to under-           cut costs, add value, and support procure-to-
                                 stand the organization’s spending. Using               pay processes including spend analysis,
                                 software to aggregate, cleanse, enrich, and            sourcing, contract management, operational
                                 evaluate spending data can uncover issues              procurement, supplier information manage-

17%                              such as maverick spending, fragmented
                                 spending across too many suppliers, purchase
                                 price variances, and supply risks.
                                                                                        ment, and invoicing.
                                                                                        Lastly, managing supplier performance and risk
Higher annual savings where                                                             – and collaborating closely with suppliers over
organizations monitor supplier   Pursue savings opportunities by efficiently            time – will boost a company’s top line, as
compliance with contract         collaborating with business stakeholders,              suppliers bring new ideas that support growth
terms and perform regular        discovering new sources of supply, and rapidly         initiatives.
reviews of contracts             conducting requests for information and
                                 proposals. Execute low-risk contracts by using
Source: SAP Performance          a standardized process.
Benchmarking

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Executive             SAP Solutions        SAP Innovations          Why SAP?                Contact Us
                              Summary

                              Procurement
SAP Solutions                 Engage the people that drive the brand.
                              Drive cost savings, procurement compliance, and process efficiency by integrating
Procurement
                              sourcing and procurement to maximize cost savings across all areas of spend.
  Priorities
  SAP Solutions                Strategic Sourcing
                                                    Quickly identify and assess new sources of supply, rapidly onboard approved
                               and Supplier
                                                    suppliers, and gain a 360-degree view of supplier information.
                               Management

                               Procure to Pay       Realize savings with compliant, user-friendly, self-service procurement.

25%
Lower PO error rate where
contract compliance is
directed, or even mandated,
by system controls
Source: SAP Performance       Benefits
Benchmarking                   Increase average annual savings                             Automate procure-to-pay processes
                               Negotiate better terms                                      Enable corporate compliance
                               Reduce cost and risk                                        Accelerate negotiation processes

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Executive           SAP Solutions        SAP Innovations      Why SAP?                  Contact Us
                          Summary

                          Technology and Platform
SAP Solutions             Thriving sports and entertainment organizations are real-
                          time enterprises. To gain a competitive advantage, they
Technology and Platform   know how to leverage large volumes of data and unwire
  Priorities              the business to power compelling new fan experiences
                          and improve team performance.
  SAP Solutions

                          In this new digital age, technology solutions can    These applications must be supportable by a
                          make the difference between surviving and            lean IT staff yet keep up with changes like
                          thriving. As employees, fans, and partners           never before – all while leveraging existing IT
                          become savvier, their needs escalate. They           investments.
                          expect real-time insights and predictive
                                                                               Today’s challenges are more complex than
                          analysis from the latest mobile devices plus
                                                                               ever. The window to optimize opportunities is
                          seamless integration of these capabilities with
                                                                               shrinking. Sports and entertainment businesses
                          their favorite social platforms.
                                                                               can gain a competitive advantage through the
                          Data volumes are exploding. Valuable data is         innovative use of technology to become real-
                          scattered everywhere. Users need insights            time, data-driven enterprises.
                          buried in this data to be unlocked by a new
                          class of applications.

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Executive              SAP Solutions       SAP Innovations          Why SAP?                 Contact Us
                          Summary

                          Technology and Platform
SAP Solutions             Use technology to gain a competitive advantage.
                          Connect disparate data sources, empower new experiences, and unwire the business.
Technology and Platform

  Priorities                                         Connect and streamline applications and all Big Data business scenarios on a
                           Big Data
                                                     single in-memory platform for maximum processing speed.
  SAP Solutions
                                                     Provide a foundation for consolidating and processing data in real time and
                           Real-Time Enterprise
                                                     integrating the enterprise.

                                                     Increase the value of data by using dashboards, visualization, and real-time
                           Real-Time Analytics
                                                     predictive analytics and business intelligence for optimal decision making.
                                                     Unwire employees, fans, and partners with proven and highly rated mobile
                           Enterprise Mobility
                                                     solutions.

                           Enterprise Information    Zero in on the right information at every level of the enterprise. Manage
                           Management                critical data with scalability, confidence, and unmatched performance.

                                                     Enable your organization to run enterprise-class applications to quickly adapt to
                           Cloud Solutions           changing technologies in the marketplace with lean IT staffs and budgets.
                                                     Develop applications and innovation rapidly in a mobile, always-on world of
                           Application Integration   business networks for secure, cloud-scale applications.

                          Benefits
                           Connect and operate in real time                           Turn data into an enterprise asset
                           Adapt to digital age change more quickly                   Unwire to innovate engagement

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Executive            SAP Solutions        SAP Innovations Why SAP?                         Contact Us
                               Summary

                               SAP Innovations
SAP Innovations                In sports and entertainment, the competition isn’t just at
                               the game. Organizations compete with one another for
Applications                   mindshare of fans, sponsors, and media. Proper use of
                               the latest technologies can make the difference it takes to
SAP HANA                       win both on the field and off.
Mobile

Analytics                      Fans, sponsors, and partners expect instant             technology is needed to combine these
                               access to information and consistent                    massive data pools and generate instant
Cloud                          availability. They expect a unified experience          results.
                               across all touch points. The digital age is
                                                                                       Cloud technology can provide the flexibility to
                               pushing the sports and entertainment industry
                                                                                       scale and adapt quickly with a small IT staff
36%                            to adopt technology at a faster pace than ever
                               before, presenting the opportunity for a greater
                               competitive edge to those who keep up.
                                                                                       while complementing traditional business
                                                                                       systems.
Increase in operating margin                                                           For the last 40 years, SAP has been an innova-
when organizations use IT      Proper fan engagement requires and generates
                                                                                       tion leader. Now we offer a new generation of
to enable strategic and        significant data. In addition, traditional player,
                                                                                       technology that enables businesspeople to
competitive advantages         game, ticketing, and point-of-sale data sources
                                                                                       better understand and serve the needs of their
                               are exploding in both volume and richness.
Source: SAP Performance                                                                customers and give employees the information
                               Analytics must be easy to access, intuitive to
Benchmarking                                                                           they need to run the business better.
                               use, and available in real time, even if this
                               means from a mobile device. Advanced

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Executive           SAP Solutions        SAP Innovations Why SAP?                      Contact Us
                  Summary

                  SAP Business Suite powered by SAP HANA
SAP Innovations   SAP Business Suite software powered by SAP HANA
                  enables sports and entertainment firms to grow revenue
Applications      while running the business and venue operations at the
                  lowest possible cost.
SAP HANA

Mobile

Analytics         Revenue Growth
                  Help monetize the global fan base at its moment of passion by providing personalized, relevant
Cloud             offers and messages consistently across all channels. Improve productivity of sales and customer
                  service personnel by enabling immediate access and analysis of relevant customer data.

                  Finance
                  Manage financial performance, budgeting, and planning to execute organizational strategies and
                  control costs. Accelerate financial close cycles by accessing corporate and company data in a
                  single, real-time, consolidated environment – with deeper and faster insight down into the lowest
                  level of detail.

                  Procurement
                  Quickly identify and assess new sources of supply, rapidly onboard approved suppliers, and gain a
                  360-degree view of supplier information. Realize savings with compliant, user-friendly, self-service
                  procurement. Drive invoice automation and exception management.

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Executive           SAP Solutions        SAP Innovations Why SAP?                       Contact Us
                                  Summary

                                  SAP HANA
SAP Innovations                   Most sports and entertainment firms have fragmented IT
                                  landscapes and data sources, which can hamper efforts
Applications                      for maximizing team performance and revenue. The SAP
                                  HANA platform provides a foundation for consolidating
SAP HANA                          and processing data in real time and integrating the
                                  enterprise.
Mobile

Analytics                         Fan Engagement
                                  Act in real time to impact the fan experience and monetize their moments of passion. Based on the
Cloud                             identity of millions of global fans, organizations can target and personalize interactions with them –
                                  driving more revenue through improved engagement, convenience, and recognition.

68%                               Team Performance
                                  The volume, velocity, and variety of player data are exploding. Teams must quickly combine,
                                  analyze, visualize, and predict against that mountain of data in time to drive action during the event
Greater ability to use Big Data
                                  and before the next event. Those with the best insights and ability to drive immediate action win.
for organizations with a well-
defined, enterprise-wide,         Revenue Growth
high-performance analytics
                                  Critical ticketing, concession, and merchandising data is scattered across various systems, both
strategy
                                  internal and external. Combining and analyzing this customer and sales data provide insight into
Source: SAP Performance           revenue opportunities and the proof to sponsors that their investments are worth it.
Benchmarking

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Executive           SAP Solutions        SAP Innovations Why SAP?                      Contact Us
                                 Summary

                                 Mobile
SAP Innovations                  Mobile fans demand content and interaction relevant to
                                 their immediate context. Mobile access helps establish
Applications                     more intimate relationships with fans. Better understand
                                 and deliver what fans want. Connect, inform, and engage
SAP HANA                         with fans throughout their path to purchase anytime,
                                 anywhere.
Mobile

Analytics                        Fan Engagement
                                 The previously unattainable level of intimacy reachable through mobile access enables
Cloud                            organizations to target, promote, and engage in increasingly compelling ways. Mobile solutions
                                 offer a direct channel to fans.
                                 Provide fans with mobile applications, helping ensure that the organization has a place in the
7%                               pocket and remains top of mind among supporters. Companies can create new interactive
                                 advertising opportunities that advertisers are willing to pay well for.
Higher customer satisfaction
when profiles, transaction and   Team Performance
interaction histories, and       Deliver scouting, player performance, and other analytics-driven information to coaches, players,
preferences are maintained       scouts, trainers, and management anytime, anywhere, and on any device.
and available at the point of
interaction                      Revenue Growth and Business Operations
Source: SAP Performance
                                 Give executives and users responsible for the business greater transparency and access into the
Benchmarking                     day-to-day business, as well as profit-and-loss data from events and programs.

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Executive           SAP Solutions       SAP Innovations Why SAP?                      Contact Us
                  Summary

                  Analytics
SAP Innovations   Everyone wants answers faster than ever before. Data is
                  exploding in volume, velocity, and variety, scattered
Applications      across diverse silos. To create a competitive advantage,
                  analytics and data management systems must deliver
SAP HANA          superior performance, reliability, and value anytime and
                  anywhere.
Mobile

Analytics         Fan Engagement
                  Fan and sales data can originate in many different applications or in public sources on the Web.
Cloud             Analytics solutions from SAP help generate an understanding of what’s relevant – enabling
                  innovation in new fan engagement models to drive more revenue per fan.

                  Team Performance
                  Scouting, player development, and team performance are the lifeblood of the sports business.
                  Analytics solutions from SAP help discover hidden insights quickly and simply. Respond to
                  opportunities and risks as they unfold to foresee and influence future outcomes. Meet league
                  reporting and compliance requirements.

                  Revenue Growth and Business Operations
                  Maximizing revenue while minimizing costs is critical to maintaining winning teams and increasing
                  team valuation. Analytics solutions provide up-to-the-minute visibility into key performance
                  indicators across every facet of business. They enable real-time monitoring, root cause analysis,
                  risk mitigation, predictive modeling, and revenue optimization.

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Executive           SAP Solutions       SAP Innovations Why SAP?                      Contact Us
                               Summary

                               Cloud
SAP Innovations                Sports and entertainment companies have limited IT
                               resources, making it a challenge to keep up with rapid
Applications                   changes in technology. Cloud solutions from SAP enable
                               organizations to run enterprise-class applications to
SAP HANA                       quickly adapt to changing technologies in the marketplace
                               with lean IT staffs and budgets.
Mobile

Analytics                      Fan Engagement
                               Deliver cloud-based applications to fans to better engage, provide convenience, and recognize
Cloud                          loyalty.

                               Team Performance

85%                            Provide scouting, player development, and coaching staffs, as well as players, with access to
                               secure proprietary data, models, scenarios, dashboards, and statistics through cloud applications.
Of companies believe cloud     Revenue Growth and Business Operations
computing will have a major
                               Deploy cloud-based applications to meet all core business needs. Deliver transparency into the
impact on their organization
                               business across end points, with secure access anytime and anywhere in the cloud. Maximize the
through efficiencies,
                               use of technology for a competitive advantage at the lowest possible cost.
innovation, or competitive
differentiation
Source: SAP Performance
Benchmarking

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Executive           SAP Solutions        SAP Innovations     Why SAP?                  Contact Us
Summary

Why SAP?
SAP solutions help sports and entertainment organizations gain a competitive edge
globally by delivering technological innovations. As a result, they can create new
compelling value for their fans, players, team operations, business operations, and
partners.

Delivering 40 Years of Value from Enterprise-Strength Solutions
The world’s leading firms across every major industry rely on SAP software to run their business.
SAP can introducing tried-and-tested best practices from industries – such as retail, consumer
products, media, and professional services – to infuse innovation and efficiency into the business
of sports and entertainment.

Leverage Key Breakthrough Innovations
Based on the industry’s most innovative technology foundation, SAP solutions include the SAP
HANA platform, mobile solutions, analytics, and cloud solutions to help maximize performance and
revenue. Our innovations are integrated into best-in-class solutions to help you run like never
before.

Broad Solution Portfolio From a Trusted Global Partner
Sports and entertainment businesses need to focus resources on the business – not IT. SAP has a
broad and deep portfolio, allowing you to support your business needs with a single, stable, global
vendor versus a series of small niche vendors who could be gone tomorrow.

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Executive          SAP Solutions       SAP Innovations     Why SAP?                 Contact Us
Summary

Find Out More About How Your Organization Can
Become Best-Run
Benchmark Your Performance
Position your organization for dominance in this new economy with the business performance
benchmarking program from SAP – available free to SAP customers and select prospects.
The SAP benchmarking program has helped more than 3,000 organizations assess their
strengths, uncover areas for improvement, and identify best practices and IT strategies that
generate clear, tangible value – not someday, but today.
                                                                 Visit valuemanagement.sap.com >>

Go Live in Weeks
Here’s the fastest way to run your business better: our rapid-deployment solutions. In one
package, you get everything you need to be up and running quickly – including preconfigured
software and implementation services – in just weeks. With a defined scope and predictable
costs, there are no surprises.
                                                                      Visit sap.com/solutions/rds >>

Join Your Community of Practices
Every day, SAP Community Network (SCN) changes the way that thousands of SAP users work.
It lets members help one another solve problems, learn, and invent new ways to get things
done – faster. Find out how to connect with people, content, and resources.
                                                                                  Visit scn.sap.com >>

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Executive Overview
Sports and Entertainment    Executive       SAP Solutions   SAP Innovations       Why SAP?                       Contact Us
                            Summary

                                                                                                                       CMP 29494 (14/01)

   Go for a test-drive.
   Visit us online at www.sap.com/sports.

                                                                              © 2014 SAP AG or an SAP affiliate company. All rights reserved.
© 2014 SAP AG or an SAP affiliate company. All rights reserved.

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