ACCREDITED TRAINING AND LEARNERSHIPS - Serr Synergy
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A service to many leads to greatness
ACCREDITED TRAINING
AND LEARNERSHIPS
ACCREDITED TRAINING AND LEARNERSHIPS
CONTENTS
SKILLS
TRAINING
DEVELOPMENT 4 12
COURSES
AND B-BBEE
SKILLS LEVIES
6 LEARNERSHIPS 17
AND TRAINING
OUR TRAINING
AND LEARNERSHIP
6 26
DEVELOPMENT SUCCESSES
SOLUTION
STANDARD SERR SYNERGY
TRAINING - TRAINING
7 28
PRODUCT AND SKILLS
OPTION DEVELOPMENT
THE IMPACT
OUR TRAINING EDUCATIONAL
8 28
TEAM OPPORTUNITIES
HAVE ON OTHERS
OUR TRAINING LEARNER
10 32
FACILITIES TESTIMONIALS
A service to many leads to greatness
At SERR SYNERGY we recognise the
importance of adult education EQUITY OWNERSHIP - 20%
and the inevitability thereof in the
Economic and Skills development MANAGEMENT & EMPLOYMENT
BEE SCORECARD - 100%
revolution of South Africa. EQUITY - 15%
Keeping abreast with industry trends,
SKILLS DEVELOPMENT - 20%
while remaining competitive, is
therefore fundamental when bridging
gaps between organisations’ current PREFERENTIAL PROCUREMENT &
ENTERPRISE DEVELOPMENT - 40%
realities, their skills shortages and
employees’ career aspirations.
SOCIO-ECONOMIC
DEVELOPMENT - 5%
The short supply of skilled staff
remains a serious obstacle to the
competitiveness of industries in Skills development has become a
our country. strategic priority for businesses
that wish to attain or retain an
acceptable BEE level and also meet
the requirements of the Skills
SKILLS DEVELOPMENT Development Act.
AND B-BBEE
With the revised BEE scorecard,
Skills development is imperative for companies can earn maximum skills
businesses to comply with Broad- development points if they spend
Based Black Economic Empowerment the required 3% or 6% of their annual
(B-BBEE or BEE) requirements. payroll on SETA-accredited training
initiatives (depending on the
business category).
4 Accredited Training and Learnerships © SERR Synergy
The B-BBEE Code’s Learning SERR SYNERGY has compiled a very Programme Matrix sets a number unique, affordable training product of areas where skills development is whereby businesses can benefit from possible. These are: Learnerships, skills development and accredited Apprenticeships, Work-integrated training within their organisation. Learning, Bursaries and Internships. We understand the operational challenges that businesses face daily and that they may not always have the time to attend to training initiatives or strategies. © SERR Synergy Accredited Training and Learnerships 5
A service to many leads to greatness
SKILLS LEVIES AND
TRAINING
By paying your Skills Development
Levies (SDLs) monthly, you qualify for
and have access to:
• Skills development grants
(mandatory and discretionary).
• Substantial tax allowances when
you implement Learnerships in
your company.
• Increase your B-BBEE compliance
levels.
Businesses that are unaware of these
incentives and claiming processes will OUR TRAINING AND
forfeit valuable revenue.
DEVELOPMENT
Depending on the training package
SOLUTION
you have selected, we also provide
a Skills Development Facilitator SERR SYNERGY has combined
(SDF) service that assists businesses mandatory training and non-
in claiming back portions of their mandatory training into one
Skills Development Levies (SDLs) comprehensive product that is
already paid to SARS. This service available on an affordable
is not included in all training monthly retainer basis.
product options.
6 Accredited Training and Learnerships © SERR Synergy
We also offer learnership • Learners therefore accumulate
programmes specifically designed credits towards full qualifications.
for businesses that wish to qualify • The accredited training course
for additional tax rebates and SETA information can be used to your
funding, as well as those that wish to benefit when completing your
maximise their BEE points and qualify Workplace Skills Plan (WSP) and
for additional bonus points. BEE scorecard.
OUR ACCREDITED
TRAINING GUARANTEES
STANDARD TRAINING
THE FOLLOWING:
PRODUCT OPTION
• Our training material is aligned
Our STANDARD Training product
with the unit standards and
option includes the services of a
qualifications stipulated in the
Skills Development Facilitator (SDF).
National Qualification Framework.
• We only use SETA-qualified
For our other training and
and -registered training and
development products this service
assessment facilitators.
is optional – kindly contact our office
• Assessment results of all our for an option that suits your specific
learners are verified by the SETA requirements.
and uploaded onto the National
Learner Record Database (NLRD).
This means that all competent
learners will be awarded the
relevant credits for the unit
standards.
© SERR Synergy Accredited Training and Learnerships 7
A service to many leads to greatness
SKILLS DEVELOPMENT • Assistance with the establishment
of Training and Employment
FACILITATOR SERVICES
Equity Committees.
INCLUDE THE
FOLLOWING:
• Registration of the business with OUR TRAINING TEAM
the relevant SETA.
• Acting as a SDF for the business. We at SERR SYNERGY are proud of
our qualified team of professionals
• Completion and submission of
with extensive knowledge of a
an annual Workplace Skills Plan
broad spectrum of learning and
(WSP) and Pivotal Plan.
development roles and diverse
• Completion and submission of
industries.
quarterly reports.
• Claiming annually from your Our international exposure and
industry-specific SETA. expertise in the training environment
• Introduction of accredited have equipped us to support
training programmes for the our clients with their distinctive
business to be presented by set of training and educational
accredited training providers. requirements.
• Introduction of learnerships
and youth subsidies. Whatever your particular training
needs or challenges, we are able to
• Drafting of an Employment
assist with a practical solution.
Equity Plan.
• Submission of annual
Employment Equity reports.
8 Accredited Training and Learnerships © SERR Synergy
Our team is made up of SAQA- MEET SOME OF OUR
qualified facilitators as well as a
TEAM MEMBERS:
number of associate facilitators and
assessors. This provides us with a
level of stability and at the same
time flexibility to deal with projects
of various sizes in a cost-effective
manner.
Our team is supported by a well- ANITA SEYDEL NATASHA DHLAMINI
organised administrative team National Training and Training Co-ordinator
Development Manager
that has the knowledge, skill and
experience to co-ordinate first-class
training for our clients.
We have regional representation in
Gauteng, Cape Town and Durban and
have strategically placed regional
training teams in the various regions SYDNEY MAREE SIMON MATLHARE
to support learning interventions and Facilitator and Assessor Facilitator and Assessor
relevant training activities on behalf
of our clients.
CHARMAINE MERTZ DESIREE PECHEE
Facilitator Facilitator
© SERR Synergy Accredited Training and Learnerships 9
A service to many leads to greatness
OUR TRAINING
FACILITIES
Our modern training venues are
located regionally in Gauteng, Cape
Town and Durban.
Our approach to training is having
the learner at heart:
• All of our venues are conveniently
located, with access to public
transport.
• We use only state-of-the-art
training equipment.
• Our facilities have hygienic
refreshment rooms and
designated eating areas.
• All of our training venues are
Health and Safety compliant.
10 Accredited Training and Learnerships © SERR SynergyFor a site visit to any of our training facilities, please contact us and it will be arranged. © SERR Synergy Accredited Training and Learnerships 11
A service to many leads to greatness
OUR CUSTOMERS ENJOY
THE FOLLOWING:
TRAINING COURSES
• Businesses are not limited to the
Our variety of available courses and number of employees they want
our flexibility in creating customised to nominate for training.
training courses make it easy for
• Since these are SETA-accredited
learners to obtain the skills they
training courses, businesses
need for their specific workplace or
qualify for a bigger refund on
industry.
their SDLs (mandatory and
discretionary grants).
Our courses are up-to-date and
• Depending on the specific needs
outcomes based, with industry-
of your sector/industry and SETA-
related learning material.
specific requirements, businesses
can expect a maximum of 69,5%
of their SDLs to be refunded.
• Depending on the number of
learners to be trained, training
can be conducted at the premises
of the client - minimum of five
learners to qualify.
12 Accredited Training and Learnerships © SERR SynergySTATUTORY TRAINING
Various statutory regulations • First Aid
determine mandatory or compulsory • Fire-fighting
training in the areas of:
• Occupational Health and Safety,
and more.
We offer the following accredited mandatory courses:
ACCREDITED MANDATORY COURSES
HEALTH AND SAFETY (H & S)
CREDIT NQF NO. OF
SAQA ID PROGRAMME NAME
VALUE LEVEL DAYS
252250 3 1 1 Apply firefighting techniques
Accredited Dept. LBR 5 1 2 First Aid Level 1 & AED
Evacuation Warden (only available
259597 3 2 1
in Gauteng)
Accredited Dept. LBR 5 2 2 First Aid Level 2
Accredited Dept. LBR 3 3 2 First Aid Level 3
120335 5 3 1 Incident Investigation
Accident Investigation & Risk
Assessment (includes unit
standards for:)
• Incident Investigation
120335 and 120330 6 3 2 • Legal Liability
•H AZMAT (Hazardous Material
Handling)
•H azard Identification and Risk
Assessment
259662 7 4 2 Health & Safety Representative
© SERR Synergy Accredited Training and Learnerships 13A service to many leads to greatness
We offer the following accredited Skills Programmes:
ACCREDITED SKILLS PROGRAMMES
ADMIN, COMMUNICATION, MANAGEMENT AND GENERAL SKILLS
PROGRAMMES
CREDIT NQF NO. OF
SAQA ID PROGRAMME NAME
VALUE LEVEL DAYS
113907 /84161 /152341 10 2; 3; 5 5 Authentic Self Leadership
Teamwork & Conflict
8420 / 9533 7 2;3 3
Management
Provide one-on-one
117877 4 3 3
Coaching in the Workplace
Meeting Communication &
13934 / 7570 9 3 3
Computer skills
Personal Finance &
7567 / 7456 10 3 3
Computer Skills
Work in a team – Small
SP 0879/14 14 3 3
group activities
SP 83946/3 4 3 2 HIV/AIDS in the workplace
7790 / 7791 / 7836 10 3; 4 3 Customer Service
7790 / 13929 / 110009 10 3; 4 5 Business Administration
110021 / 7456 / 10022 15 3; 4 5 Personal Effectiveness
Goal alignment – The power
10023 / 13914 / 13918 /
25 3; 4; 5 4 behind effective problem
13916 / 13917 / 15224
solving
Written Business
12153 / 110023 11 4 3
Communication
14 Accredited Training and Learnerships © SERR SynergyACCREDITED SKILLS PROGRAMMES
ADMIN, COMMUNICATION, MANAGEMENT AND GENERAL SKILLS
PROGRAMMES (continued)
CREDIT NQF NO. OF
SAQA ID PROGRAMME NAME
VALUE LEVEL DAYS
Finance and Asset
13941 / 13945 11 4 3
Management
242821 / 242822 / Supervisory Development
28 4 7
242824 Skills
Customer Relations & Sales
10326 / 10324 / 10323 22 4 5
Techniques
Contact Centre Performance
10321 / 10327 22 4 5
& Coaching
242824 / 242819 22 4 5 Leading & Motivating a Team
242813 / 11473 13 4 3 Performance Management
Managing in an ethical
59201/5 17 5 3
manner
Teamwork (Small group
49793/4 10 5 3
activities)
Manage to achieve goals and
59201/1 32 5 5
improve effectiveness
120300 / 252037 /
18 5 3 Leadership
15224
152027 / 252031 10 5 4 Relationship Management
252043 / 117853 / Diversity & Conflict
24 5 7
114226 Management
117871 15 5 5 Facilitation Skills
© SERR Synergy Accredited Training and Learnerships 15A service to many leads to greatness
TECHNICAL SKILLS PROGRAMMES
CREDIT NQF NO. OF
SAQA ID PROGRAMME NAME
VALUE LEVEL DAYS
Production and Finishing
SP 0566/11 46 2 10
Operator
Production Machine
SP 0650/12 37 2 7
Operator
Merchandising, Promotions
SP 009/06-17 6 2 5
and Displays
Stock Counting (Lean
SP 0905/14 11 to 17 2 3
Workflow)
Routine maintenance using
SP 0904/14 20 2 3 tools and equipment (Asset
Care)
Apply SHEQ procedures and
SP 111/07(2) 14 3 3 systems (Efficient Workplace
Organisation)
Apply quality assurance
SP 111/07(1) 8 3 3
systems (Quality Assurance)
Production quality assurance
SP 889/14 21 3 4
skills (Quality Assurance)
Logistics and Planning
SP 0887/14-17 19 3 3
Phase 3
SP 0202/07 17 4 12 Automotive Sales Cadet
SP 0369/09 17 4 3 Forecourt Attendant
PLEASE NOTE: When your employees attend SETA-accredited training, it has
significant B-BBEE value, and businesses that spend the required 3% or 6%
respectively of their annual payroll on accredited training will receive a substantial
B-BBEE benefit (conditions as per the B-BBEE scorecard - Skills Development criteria).
16 Accredited Training and Learnerships © SERR SynergyOUR VALUE-ADDED SERVICE
Our 12-month, industry-specific and generic learnership programmes are
designed to suit those businesses that want to qualify for additional tax rebates
and SETA funding, and wish to maximise their B-BBEE points and qualify for
bonus points. These learnership programmes have proved to optimise SDL
refunds, increase profit and cash flow, and ensure a more productive
and motivated workforce.
LEARNERSHIPS It leads to a formal qualification that
is registered in terms of the National
Qualifications Framework (NQF).
Learnerships are structured learning
Such a qualification is designed to
programmes during which the
provide not only technical and work-
learner spends some time learning
specific skills, but also life skills such
theory and some time learning
as communication and teamwork.
practical skills in the workplace.
© SERR Synergy Accredited Training and Learnerships 17A service to many leads to greatness
LEARNERSHIPS
SCHEDULE A - LEARNERSHIP PROGRAMMES
NQF SAQA
PROGRAMME NAME SETA
LEVEL ID
1 57937 GETC: Hygiene and Cleaning SERVICES
General Education & Training Certificate:
1 59300 TETA
Transport
General Education and Training Certificate:
1 61755 SERVICES
Business Practice
General Education and Training Certificate:
1 71751 W&R
Adult Basic Education and Training
National Certificate: Business
2 23833 SERVICES
Administration Services
National Certificate: Construction Road CETA
2 24133
Works (CONSTRUCTION)
National Certificate: Community House CETA
2 24273
Building (CONSTRUCTION)
FPM
National Certificate: Furniture Making –
2 49091 (FIBRE PROCESSING &
Wood
MANUFACTURING)
National Certificate: Wholesale & Retail
2 49280 W&R
Distribution
National Certificate: Bread and Flour
2 50307 FOODBEV
Confectionary Baking
National Certificate: Welding Application
2 57881 MERSETA
and Practice
National Certificate: Wholesale and Retail
2 58206 W&R
Operations
18 Accredited Training and Learnerships © SERR SynergyLEARNERSHIPS
SCHEDULE A - LEARNERSHIP PROGRAMMES
NQF SAQA
PROGRAMME NAME SETA
LEVEL ID
National Certificate: Production
2 58781 MERSETA
Technology
National Certificate: Service Station
2 62709 W&R
Operations
National Certificate: Automotive
2 71950 MERSETA
Components – Manufacturing and Assembly
National Certificate: Metal and Engineering
2 79686 MERSETA
Manufacturing Process
3 50285 National Certificate: Professional Driving TETA
3 57831 National Certificate: Freight Handling TETA
National Certificate: General Security SAS SETA
3 58577
Practices (SAFETY & SECURITY)
National Certificate: Fresh Meat
3 59386 FOODBEV
Processing
National Certificate: Information
3 61591 MICTS
Technology: End user Computing
National Certificate: Wholesale & Retail
3 63409 W&R
Operations
National Certificate: Business
3 67465 SERVICES
Administration Services (online option)
Certificate: Accounting Technician (only
3 73710 FASSET
online)
3 83946 National Certificate: Management SERVICES
© SERR Synergy Accredited Training and Learnerships 19A service to many leads to greatness
LEARNERSHIPS
SCHEDULE A - LEARNERSHIP PROGRAMMES
NQF SAQA
PROGRAMME NAME SETA
LEVEL ID
Further Education and Training Certificate:
4 48915 Manufacturing and Assembly Operations MERSETA
Supervision
Further Education and Training Certificate:
4 49256 HW SETA
Counselling
Further Education and Training Certificate:
4 50080 SERVICES
Project Management
Further Education and Training Certificate:
4 57712 SERVICES
Generic Management (online option)
Further Education and Training Certificate:
Generic Management
Elective Components:
4 57712 SERVICES
• General Management;
• Process Manufacturing;
• Human Resource Support
Further Education and Training Certificate: SAS SETA
4 57713
Specialist Security Practices (SAFETY & SECURITY)
Further Education and Training Certificate:
4 59097 SERVICES
Real Estate
Further Education and Training Certificate:
4 61595 SERVICES
Business Administration Services
Further Education and Training Certificate:
4 64289 MERSETA
Automotive Sales and Support Services
Further Education and Training Certificate:
4 66249 SERVICES
New Venture Creation
20 Accredited Training and Learnerships © SERR SynergyLEARNERSHIPS
SCHEDULE A - LEARNERSHIP PROGRAMMES
NQF SAQA
PROGRAMME NAME SETA
LEVEL ID
MICTS (MEDIA
Further Education and Training Certificate: INFORMATION AND
4 78964
Information Technology: Technical Support COMMUNICATION
TECHNOLOGIES SETA)
Further Education and Training Certificate:
4 78965 Information Technology: Systems MICTS
Development
National Certificate: Supply Chain
5 74149 TETA
Management
SCHEDULE B - LEARNERSHIP PROGRAMMES
General Education & Training Certificate:
1 49411 CETA
Construction
National Certificate: Building & Civil
3 65409 CETA
Construction
National Certificate: Welding Application &
3 57886 MERSETA
Practice
National Certificate Generic Management
Elective Components:
5 59201 SERVICES
• General Management;
• Skills Development Manager
© SERR Synergy Accredited Training and Learnerships 21A service to many leads to greatness
LEARNERSHIPS
MENTORSHIP PROGRAMME
NQF SAQA
PROGRAMME NAME SETA
LEVEL ID
Guide learners with regard to learning,
5 117874
assessment and recognition opportunities
Assist and support learners to manage
4 117865
their learning experience
ALL SETAS
Demonstrate understanding of the
outcome-based education and training
5 263976
approach within the context of a National
Qualification Framework.
22 Accredited Training and Learnerships © SERR SynergyNON-ACCREDITED TRAINING –
EMPOWERMENT TRAINING AND DEVELOPMENT (ETD)
SCHOOL LEVEL
AND NQF NAME OF COURSE DURATION
EQUIVALENT
FIRST TIER (ENTRY-LEVEL COURSES)
1. Fundamentals of Mathematics for life skills
2. Fundamentals of English writing skills
3. Introduction to B-BBEE policy
Grade 6 4. Basics of development
or 5. Introduction to business environment
NQF 1 6. Perseverance
1 day each
(unskilled and 7. Self-mastery
semi- 8. Positive mindset
skilled staff) 9. Continuous learning
10. Dealing with your emotions
11. Increasing your productivity
12. Effective thinking habits
SECOND TIER (COMMUNICATION AND INFORMATION)
1. Business communication skills
2. Acquiring writing skills
3. Acquiring budget skills
4. Fundamentals of computer skills (Word, Excel and
Grade 8 Internet)
or 5. Mathematics for personal and business finance
NQF 2 6. Basic bookkeeping 1 day each
(skilled staff) 7. Fundamental knowledge of B-BBEE environment
8. How to ask the right questions
9. How to respond to feedback
10. Email and telephone etiquette
11. How to complete various workplace forms (leave
forms, etc.)
© SERR Synergy Accredited Training and Learnerships 23A service to many leads to greatness
NON-ACCREDITED TRAINING –
EMPOWERMENT TRAINING AND DEVELOPMENT (ETD)
SCHOOL LEVEL
AND NQF NAME OF COURSE DURATION
EQUIVALENT
THIRD TIER (BASIC KNOWLEDGE OF BUSINESS AND LAW)
1. Understand organisational structures and the
business environment
2. Basic of corporate governance and compliance
legislation
3. Plan and prepare for meetings
4. Meetings protocol, co-ordinate meetings, minor
events and travel arrangements
5. Finance for non-financial managers
Grade 10 6. Accounting basics
or 7. Teamwork
NQF3 8. Dealing with conflict in the workplace 1 day each
(supervisors) 9. Time management
10. Stress and mind management
11. Health and safety in the workplace
12. The purpose and application of the Disciplinary
Code
13. Leave policies and procedures
14. Use of company property
15. Rules pertaining to social media
16. CCMA procedures
17. Performance management systems
24 Accredited Training and Learnerships © SERR SynergyNON-ACCREDITED TRAINING –
EMPOWERMENT TRAINING AND DEVELOPMENT (ETD)
SCHOOL LEVEL
AND NQF NAME OF COURSE DURATION
EQUIVALENT
FOURTH TIER (FIDUCIARY DUTIES)
1. Financial reporting requirements for small
businesses
2. Office administration
3. Advance B-BBEE legislation
Grade 12 4. Basic principles of fiduciary duty responsibilities
or 5. Corporate law and governance requirements
1 day each
NQF4 6. General corporate legal compliance in South
(managers) Africa and the impact of legislation on a business
(Consumer Protection Act / POPI / OHSA, etc.)
7. Business sectors and commercial environments
8. Business ethics and professionalism
9. Business finance
© SERR Synergy Accredited Training and Learnerships 25A service to many leads to greatness
LEARNERSHIP SUCCESSES
We have successfully implemented learnerships for the following customers:
SETA COMPANY LEARNERSHIP
SERVICES Generic Management (SAQA 57712)
Matrolab
CETA Community House Building (SAQA 24273)
Shell Case 208
MBT
Petroleum
Brandvlei
SERVICES Verspreiders Generic Management (SAQA 57712)
Lumar Foods
Kostermann
Matrocast
More Asphalt
WHOLESALE
Ntinga Nat Cert : Wholesale and Retail (SAQA 58206)
& RETAIL
FETC: Automotive Sales and Support Services
MERSETA ZF Services
(SAQA 64289)
Nat Cert: Automotive Components :
MERSETA ZF Services
Manufacturing and Assembly (SAQA 71950)
Nat Cert: Automotive Components :
MERSETA ZF Lemforder
Manufacturing and Assembly (SAQA 71950)
* For more learnership successes or references please contact our office or visit our website.
26 Accredited Training and Learnerships © SERR SynergyWHY CHOOSE SERR • Our training is SETA accredited.
SYNERGY? • We offer value-adding service at
affordable rates with different
• We recognise the importance of payment options.
training, learners and clients. • We have tailor-made training and
• We have national representation, development programmes to suit
with conveniently located venues our customers’ unique needs.
and superior training facilities. • We have a dynamic and energetic
• We have international training team of qualified professionals.
and development experience in • We operate in a customer-centric
most industries. environment by putting learners
and our customers first.
© SERR Synergy Accredited Training and Learnerships 27SERR SYNERGY - As part of our community outreach
and contribution, we have
TRAINING AND SKILLS unemployed learners on learnerships
DEVELOPMENT as well as a disabled employee that
forms part of our workforce.Below are
Training and development are some of their stories, demonstrating
essential to the success of any the massive difference that these
business. learning opportunities made in
their lives. They were offered an
We are actively involved in our
educational opportunity they had
community and practise the following
never had previously.
internally:
EMPLOYEE SKILLS PERFORMANCE
THE IMPACT
EDUCATIONAL
OPPORTUNITIES HAVE
ON OTHERS
OLGA MUDZUDI
Olga is 25 years old, she holds a
National Certificate in Information and
Technology – Computer Science from
Tshwane College. OLGA MUDZUDI
28 Accredited Training and Learnerships © SERR SynergyWith no work experience she was her duties included customer service
unemployed and actively looking for and stock taking but she had limited
an opportunity to learn while gaining development opportunities.
workplace skills and experience.
Being unemployed at the time of
signing up for our learnership, she
Being one of our learners on the hoped to learn more about generic
Generic Management learnership, she management elements and to
now learns every day and is currently develop herself in order to perform
exposed to theory and practical management duties. Since then, she
workplace duties in areas such as has attended the theory classes and
functioning in a team, communicating gained a wide spectrum of experience
effectively with others, as well as in general office duties.
general administration responsibilities.
Olga agrees that on completion of
this learnership she will be more
employable with a level of workplace
experience, which will most definitely
open doors for her in the workplace
where she can establish her own NTOMBI MAHLANGU
career.
She feels that her previous work
experience, together with the current
NTOMBI MAHLANGU learnership and practical experience
she gains at SERR SYNERGY, will
enable her to develop various
Ntombi is 29 years old and holds an
management skills and manage her
Electrical Installation / Engineering
own team one day. One day she wants
Certificate. She gained some
to start her own business in Arts and
experience as a stock controller
Culture and has a great interest in
and field marketer for a leading
beading work.
supermarket group. During this time
© SERR Synergy Accredited Training and Learnerships 29MULANGA
NEMUTANZHELA
“...experience in general
office duties, dealing
Mulanga is 26 years old and holds a
professionally with
qualification in IT Networking. She customers and fellow
gained work experience as a baker colleagues as well
at a leading supermarket group
before she enrolled for our Generic as learning how to
Management learnership. motivate others.”
Since then her development her baking experience, together with
included attending classroom theory implementing aspects from the generic
sessions. She also gained experience management learnership, in order to
in general office duties, dealing successfully run her own business.
professionally with customers and
fellow colleagues as well as learning
how to motivate others. PATRICK MOLOTSHWA
One of her aspirations in life is to start Patrick is one of our employees and is
her own bakery where she can apply 23 years old with a hearing disability.
He was born with this disability and
his hearing impairment prevents him
from receiving any sounds through
his ears.
He lives in Bronkhorstspruit with his
family and, with the involvement,
MULANGA NEMUTANZHELA financial support and motivation of
30 Accredited Training and Learnerships © SERR Synergythe community and private sponsors, “One of his
he attended school and holds a
matric from Transoranje School for
responsibilities is to
the Deaf. He uses a hearing aid to compare and check
amplify sounds and can read lips numbers and identify
in Afrikaans and write in English -
duplications and
what a combination!
differences on Excel
Patrick works in our IT department
spreadsheets.”
and assists the IT team with various
functions. One of his responsibilities
is to compare and check numbers and
identify duplications and differences
on Excel spreadsheets.
He inspires others with his optimistic
view of life and by not limiting himself.
He wants to get a formal qualification,
get married, provide for his family and
have his own car and house one day. PATRICK MOLOTSHWA
© SERR Synergy Accredited Training and Learnerships 31“My training with SERR SYNERGY supplied
me with knowledge that will contribute to
LEARNER better work performance. Your facilitator
TESTIMONIALS was well prepared.”
Stian de Witt – BROTHERSIT
Our attention to detail, personal
“I am still new in my job and the training
touch and commitment to offering attended with SERR SYNERGY will help
quality training and development me with planning and applying time
solutions to our customers, resulted management principles. Overall a good
in our credibility among our clients course and content. “
and learners. Mark Barrett – BROTHERSIT
“Superb training that is what I will say. We
Below is feedback from some of the
want more! You have broadened my scope
learners that attended our
about customers and the important role
accredited training:
they play in our workplace. I can even use
some of the learning in my personal life.”
Tsetso Kekgetho – ARCADIA HOTEL
“My training experience was excellent! It
gave me knowledge about general Health
and Safety and the hazards and dangers
at work and also the courage to help other
people. The teacher was very good.”
Thabo P Sebothma – ENGEN WILLOWS
32 Accredited Training and Learnerships © SERR Synergy“Thanks for everything and a great
facilitator. It was an awesome two days.
We learned a lot of things about customers
that we don’t always apply and didn’t know
before. “
Mmapheladi Malete – KWALATA LODGE
“I was very impressed with the course and
the professionalism of the facilitator, we
learnt about time management elements
that we can apply at work and can use
some of those elements to balance our time
management in life. Overall it was uplifting
and great!”
Bianca Vogel – MAXXIS
“The customer care training impacted
the way I treat my customers and also
refreshed and expanded my current
knowledge around what is important for
our customers. I learnt how to handle
customers in challenging situations which I
will now apply at work. Outstanding!”
Johnathan M Walker - MAXXIS
© SERR Synergy Accredited Training and Learnerships 33We invite you to contact us and find out more about our training and development product solutions, as well as other value-adding services that SERR SYNERGY can offer to your business. “It matters not how strait the gate, How charged with punishments the scroll, I am the master of my fate: I am the captain of my soul” Extraction from a poem by William Ernest Henley, 1888
NOTES My SERR SYNERGY Consultant: Name and Surname: Contact number: E-mail address:
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PRETORIA CAPE TOWN
Alenti Office Park, Block E 78 On Edward
457 Witherite Road 78 Edward Street
The Willows Ext 82 Bellville
Pretoria Cape Town
t +27 (0) 10 025 0682 t +27 (0) 21 910 1334
f +27 (0) 86 502 7607 f +27 (0) 21 910 2117
e marketingpta@serr.co.za e marketingcpt@serr.co.za
BLOEMFONTEIN DURBAN
Unit 1 166 Rodger Sishi Road
1st Floor Offices Westville
10 Barnes Street Durban
Arboretum
Bloemfontein
t +27 (0) 51 010 5030 t +27 (0) 31 817 4100
f +27 (0) 86 502 7607 f +27 (0) 86 461 4928
e marketingbfn@serr.co.za e marketingdbn@serr.co.za
JOHANNESBURG UPINGTON
1st Floor, Precision House Office 1
Cnr New Road/6th Road De Drift Plaza
International Business Plot 1070
Gateway Louisvale Road
Midrand Upington
t +27 (0) 10 025 0970 t +27 (0) 54 010 1020
f +27 (0) 86 563 1474 f +27 (0) 86 502 7607
e marketingjhb@serr.co.za e marketingupt@serr.co.za
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service solutions on our website www.serr.co.za
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