Annual Review 2017 - International Post Corporation

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Annual Review 2017 - International Post Corporation
Annual Review 2017
Annual Review 2017 - International Post Corporation
Company Precepts

1. We ‘all’ represent the company
2. We deliver with a personal touch
3. We work with gratitude and politeness

    Editorial Policy                                                                 Profile

    Having built up long-standing relationships of trust with all of its             The special characteristic of management
    many and varied stakeholders, the Yamato Group discloses not                     at the Yamato Group is its “management
    only information of a legal nature but also information                          starts in the field” way of thinking.
    considered necessary for the stakeholders. The Yamato Group                      Formulated in 1931 to serve as its
    adopted the policy that such information shall be conveyed                       founding spirit, the Company’s precepts,
    promptly and accurately as well as fairly and equitably. This                    which have not changed once since the
    report focuses primarily on the Group’s business performance                     TA-Q-BIN services were started in 1976, are
    and the initiatives it implemented in the fiscal year ended March                positioned as the genesis of the Yamato
    31, 2017.                                                                        Group. The Yamato Group has been
                                                                                     creating unprecedented services that are
                                                                                     needed by society to respond to changes
      The Group intends to communicate its medium- to long-term                      in social structure, markets, and customer
    initiatives, including those of the new medium-term management                   needs (companies and consumers), which
    plan, in an additional report to be published in the second half of              have been subtly perceived by employees
    the fiscal year ending March 31, 2018.                                           in the field on the front line of business.
                                                                                     These efforts have given the Yamato
               This report                     Additional report*
                                                                                     Group of today its competitive edge.
              Business performance and               Medium- to long-term
               initiatives implemented             initiatives, including those
                in the fiscal year ended            of the new medium-term
                    March 31, 2017                      management plan

                                           *T
                                             o be published in the second half of
                                            the fiscal year ending March 31, 2018
Annual Review 2017 - International Post Corporation
Management Philosophy

The Yamato Group helps enrich our society
by enhancing the social infrastructure of TA-Q-BIN networks,
creating more convenient services for comfortable lifestyles,
and developing an innovative logistics system.

Domestic Parcel Delivery         TA-Q-BIN Annual Delivery Volume   Sales Drivers
Market Share

       46.9%
                   No. 1                             1.8
                                                billion parcels
                                                                                        Approx.

                                                                                   60,000

Proportion of Japan Covered by   Employees                         TA-Q-BIN Centers
TA-Q-BIN Network

                                                    Approx.                             Approx.
                   100%                        200,000                                6,000*
                                                                                      * Number of organizations

                                                                                            YAMATO HOLDINGS CO., LTD.
                                                                                                    Annual Review 2017   01
Annual Review 2017 - International Post Corporation
Performance Highlights

     Operating Revenues                                                                                       Operating Income

     (¥ billion)                                                                                              (¥ billion)
       1,600                                                                1,466.8                                 80

       1,200                                                                                                        60

         800                                                                                                        40
                                                                                                                                                                                        34.8

         400                                                                                                        20

            0           2013/3        2014/3      2015/3       2016/3        2017/3                                  0          2013/3        2014/3         2015/3      2016/3        2017/3

          Delivery Business        Non-delivery Businesses

       The TA-Q-BIN delivery volume increased in the Delivery Business due to                                   Amid tight labor market conditions, costs to secure labor capacity to respond
       expansion of the e-commerce market and an increase in delivery volume via                                to increased business volume rose, and payments for specially acknowl-
       flea market websites. In addition, existing services in non-delivery businesses                          edged working hours were additionally recognized. As a result, operating
       showed a solid performance. As a result, operating revenue rose 3.6% year                                income declined 49.1% year on year, to ¥34.8 billion.
       on year, to ¥1,466.8 billion.

     TA-Q-BIN Delivery Volume /                                                                               Net Income Attributable to Owners of Parent / ROE
     TA-Q-BIN Unit Price Growth Rate (YoY)
     (Millions of parcels)                                                                         (%)       (¥ billion)                                                                                (%)
                                                                             1,867
        2,000                                                                                            8          45                                                                                     9

        1,000                                                                                            4          30                                                                                     6

                                                                                                                                                                                           18.0
             0                                                                                           0          15                                                                 3.4%                3

                                                                              (3.3)%

      (1,000)           2013/3        2014/3      2015/3       2016/3        2017/3                     (4)          0          2013/3        2014/3         2015/3      2016/3        2017/3              0

          TA-Q-BIN Delivery Volume (left scale)   TA-Q-BIN Unit Price Growth Rate (YoY) (right scale)              Net Income Attributable to Owners of Parent (left scale)       ROE (right scale)

       In addition to increased delivery volume centered on large-lot shipments for                             Net income attributable to owners of parent fell 54.2% year on year, to ¥18.0
       e-commerce business operators, there was a rise in delivery volumes via flea                             billion. Accordingly, ROE declined 3.7 percentage points compared with the
       market websites, which are driving growth in the C2C market. In light of these                           previous fiscal year and stood at 3.4%.
       factors, overall TA-Q-BIN delivery volume was up 7.9% year on year, to 1867
       million parcels. On the other hand, the TA-Q-BIN unit price growth rate was
       down 3.3% year on year, due to a change in the composition of delivery volume.

     Operating and Investing Cash Flows / Free Cash Flows*                                                    Total Shareholders’ Equity / Shareholders’ Equity Ratio

     (¥ billion)                                                                                              (¥ billion)                                                                                (%)
         100
                                                                            73.3
                                                                                                                  600                                                                  539.1              60
          80
          60
          40                                                                                                      400                                                                                     55
          20                                                                  (0.6)
            0
         (20)                                                                                                     200                                                                                     50
         (40)                                                                                                                                                                         48.4%
         (60)                                                                         (73.9)
         (80)           2013/3        2014/3      2015/3       2016/3        2017/3                                  0          2013/3        2014/3         2015/3      2016/3        2017/3              0

          Cash Flows from Operating Activities       Cash Flows from Investing Activities                          Total Shareholders’ Equity (left scale)     Shareholders’ Equity Ratio (right scale)
          Free Cash Flows

       Despite net cash provided by operating activities increasing ¥23.6 billion year                          Despite basic net income attributable to owners of parent that was lower than
       on year, free cash flows were down ¥20.1 billion due to a ¥43.7 billion                                  initial expectations, we carried out dividend payments and acquired treasury stock
       decrease in net cash used in investing activities year on year.                                          in accordance with the Group’s capital policies. As a result, the shareholders’
                                                                                                                equity ratio decreased 1.0 percentage point year on year, to 48.4%.

     * Free Cash Flows = Cash Flows from Operating Activities + Cash Flows from Investing Activities

02   YAMATO HOLDINGS CO., LTD.
     Annual Review 2017
Annual Review 2017 - International Post Corporation
Contents

                                         ABOUT THE YAMATO GROUP

02 Performance Highlights
04 Organization
05 Business Performance Overview

                                          OVERVIEW OF OPERATIONS

06 Overview of Operations by Segment
        06     Delivery
        08     BIZ-Logistics
        09     Home Convenience
        10     e-Business
        11     Financial
        12     Autoworks
        13     Other Services

                                                                ESG

16	Yamato Group: Creating Shared Value (CSV) Initiatives
20 Corporate Governance

23 Directors / Audit & Supervisory Board Members / Executive Officers


                                                 FINANCIAL SECTION

26 Ten-Year Summary and Business Highlights
28 Consolidated Balance Sheet
30 Consolidated Statement of Income
31 Consolidated Statement of Comprehensive Income
32 Consolidated Statement of Changes in Equity
33 Consolidated Statement of Cash Flows
34 Notes to Consolidated Financial Statements
54 Independent Auditor’s Report

55 Corporate Data / Stock Information

Forward-Looking Statements
This annual review contains forward-looking statements concerning Yamato Holdings’ future plans, strategies, and performance.
These statements represent assumptions and beliefs based on information currently available and are not historical facts.
Furthermore, forward-looking statements are subject to a number of risks and uncertainties that include, but are not limited to, economic
conditions, customer demand, foreign currency exchange rates, tax laws, and other regulations.
Yamato Holdings therefore cautions readers that actual results may differ materially from these predictions.

                                                                                                                   YAMATO HOLDINGS CO., LTD.
                                                                                                                           Annual Review 2017   03
Annual Review 2017 - International Post Corporation
Organization
     As of March 31, 2017

                                                                                                   n Consolidated subsidiarie l Non-consolidated subsidiaries
                                                                                                   ◆ Equity-method affiliates

                                                                                                   n Yamato Transport Co., Ltd.
                                                                                                   n Okinawa Yamato Transport Co., Ltd.
                                                                                                   n Yamato Global Express Co., Ltd.
                                                                                                   n Express Network Co., Ltd.
                                                                  Delivery                         n Yamato Dialog & Media Co., Ltd.
                                                                                                   n Yamato Contact Service Co., Ltd.
                                                                                                   n Yamato Staff Supply Co., Ltd.
                                                                                                   n Yamato (China) Transport Co., Ltd.
                                                                                                         Packcity Japan Co., Ltd.

                                                                                                   n Yamato Logistics Co., Ltd.
                                                                                                   n Yamato Global Logistics Japan Co., Ltd.
                                                                                                   n Yamato Multi-Maintenance Solutions Co., Ltd.
                                                                                                   n Yamato Packing Service Co., Ltd.
                                                                                                   n Yamato Packing Technology Institute Co., Ltd.
                                                                                                   n Konan Industry Co., Ltd.
                                                                                                   n Yamato Transport U.S.A., Inc.
                                                                                                   n Yamato Transport Europe B.V.
                                                                                                   n Yamato International Logistics Co., Ltd.
                                                                  BIZ-Logistics                    n Yamato Logistics (Hong Kong) Ltd.
                                                                                                   n Taiwan Yamato International Logistics Inc.
                                                                                                   n Yamato Transport (S) Pte. Ltd.
                                                                                                   n Yamato Transport (M) Sdn. Bhd.
                                                                                                     l Yamato Transport Mexico S.A. de C.V.
                                                                                                     l Shanghai Wai Gao Qiao Bonded Logistics Zone Yamato Warehouse Co., Ltd.
                                                                                                     l Yamato Logistics India Pvt. Ltd.
                                                                                                     l PT. Yamato Indonesia
     Yamato Holdings Co., Ltd.                                                                       l Yamato Logistics Vietnam Co., Ltd.
                                                                                                     l Yamato Tidiki Express Pte. Ltd.
                                                                                                     l CKE Transport Agency Sdn. Bhd.
                                                                                                     l 3 other companies
                                                                                                         GD Express Carrier Bhd.
                                                                                                         Guangzhou Wisepower Transportation & Distribution Group Co., Ltd.
                                                                                                         11 other companies
                                                                  Home Convenience                 n Yamato Home Convenience Co., Ltd.

                                                                                                   n Yamato System Development Co., Ltd.
                                                                  e-Business
                                                                                                   n Yamato Web Solutions Co., Ltd.

                                                                                                   n Yamato Financial Co., Ltd.
                                                                  Financial                        n Yamato Credit & Finance Co., Ltd.
                                                                                                   n Yamato Lease Co., Ltd.
                                                                                                   n   Yamato Autoworks Co., Ltd.
                                                                                                   n   Yamato Autoworks Iwate Co., Ltd.
                                                                  Autoworks                        n   Yamato Autoworks Hokushinetsu Co., Ltd.
                                                                                                   n   Yamato Autoworks Shikoku Co., Ltd.
                                                                                                   n   Yamato Autoworks Okinawa Co., Ltd.

                                                                                                   n   Yamato Asia Pte. Ltd.
                                                                                                   n   BoxCharter Co., Ltd.
                                                                                                   n   Yamato Box Charter Co., Ltd.
                                                                  Other Services                   n   Yamato Management Service Co., Ltd.
                                                                                                   n   Yamato Multi Charter Co., Ltd.
                                                                                                   n   Kobe Yamato Transport Co., Ltd.
                                                                                                   n   Yamato Investment (Hong Kong) Ltd.
                                                                                                       l Swan Co., Ltd.

     Note: In June 2016, Yamato Transport (HK), Yamato International Logistics (Hong Kong), and
            Yamato Payment Service (HK) merged to establish Yamato Logistics (HK).

04   YAMATO HOLDINGS CO., LTD.
     Annual Review 2017
Annual Review 2017 - International Post Corporation
Business Performance Overview
Year Ended March 31, 2017

In the fiscal year ended March 31, 2017, operating revenue                                    Operating income decreased by ¥33.6 billion year on year.
increased by ¥50.4 billion year on year. With respect to the                               The decrease was primarily attributable to factors such as high
Delivery Business, the increase was due to growth in the mail-                             costs incurred for securing workforce capacity to handle
order market as well as an increase in TA-Q-BIN delivery                                   higher operating volume amid a tightening labor market, and
volume amid growth of the TA-Q-BIN Compact and Nekopos                                     also attributable to having recorded payments for specially
services largely stemming from business via flea market web-                               acknowledged working hours additionally recognized.
sites. With respect to the non-delivery businesses, the increase
was primarily due to firm results from existing services.

Operating Revenues by Business

(¥ billion)
   1,600

   1,200

     800

     400

        0               2012/3                      2013/3                    2014/3               2015/3              2016/3              2017/3

   Delivery   BIZ-Logistics      Home Convenience    e-Business   Financial    Autoworks   Other

Operating Income (Loss)*

(¥ billion)
     100

       80

       60

       40

       20

        0

      (20)              2012/3                      2013/3                    2014/3               2015/3              2016/3              2017/3

   Delivery   BIZ-Logistics      Home Convenience    e-Business   Financial    Autoworks   Other
* Before consolidation adjustments

                                                                                                                                           YAMATO HOLDINGS CO., LTD.
                                                                                                                                                   Annual Review 2017   05
Annual Review 2017 - International Post Corporation
Overview of Operations by Segment

                  Delivery

     With the goal of being one of Japan’s “most recognized and most endeared
     companies,” the Delivery Business is engaged in business development
     centered on TA-Q-BIN services to help enrich society.

     Composition Ratio of Operating Revenues                            A Look Back on the Year Ended March 31, 2017

                                                                       • Delivery volume grew due to such factors as the continued rise in sales
                                                                          to mail-order business operators and efforts to increase use of the
                                                                          TA-Q-BIN Compact and Nekopos services
                     78.5%                                             • Promoted collaboration with multiple flea market websites, thereby
                                                                          offering delivery services at a greater number of access points
                                                                       • Established a system to improve the workplace environment and
                                                                          reform working arrangements for employees with the aim of securing
                                                                          labor capacity in response to the significant rise in parcel volume,
           Breakdown of the Composition Ratio
                                                                          which has been brought about by the recent rapid expansion of the
           of Operating Revenues
                                                                          e-commerce market, and the tightening labor market
             ■ TA-Q-BIN                                     71.4%
             ■ Kuroneko DM-Bin                              5.8%       • Cost increase due to external factors such as a rise in labor costs,
                                                                          including those involving outsourcing workforce in order to maintain
             ■ Express                                      2.9%
                                                                          service quality, and the expansion of size-based enterprise tax
             ■ Others                                       6.8%
                                                                       • Payments for specially acknowledged working hours were additionally
                                                                          recognized
                                                                       • As a result of the above, operating revenue increased while operating
                                                                          income decreased

     Operating Revenues (¥ million)
     1,200,000
                                                                          Commenced Operation of Open-Type Parcel Lockers
                                                                          Recently, nearly 20% of packages
      800,000                                                             delivered to homes end up
                                                                          having to be re-delivered, and
      400,000                                                             reducing the number of
                                                                          re-deliveries has become a
             0         2013/3    2014/3   2015/3   2016/3     2017/3      significant issue for the entire
                                                                          home delivery industry. To
                                                                          address this issue and improve the level of convenience for users
                                                                          of our services, we established the joint venture Packcity Japan
                                                                          together with the France-based Neopost Group in May 2016 and
     Operating Income (¥ million)                                         commenced the operation of open-type parcel lockers that can
        45,000
                                                                          be used jointly by numerous operators. By establishing parcel
                                                                          lockers in train stations and other locations to serve as not only
        30,000                                                            a destination for re-delivery when the recipient is not at home
                                                                          but also as a delivery point for products purchased through
        15,000                                                            e-commerce websites, we make it possible for users to receive
                                                                          their packages in a way that best fits their individual lifestyle and
             0         2013/3    2014/3   2015/3   2016/3     2017/3      contribute to reducing the percentage of re-deliveries. By the end
                                                                          of the fiscal year ending March 31, 2018, we intend to establish a
                                                                          total of 3,000 parcel lockers, primarily in the Tokyo metropolitan
                                                                          area. In the second half of the fiscal year, we will further enhance
                                                                          the convenience and usability of this service in such ways as
                                                                          incorporating a feature that allows users to not only receive
                                                                          packages but also send them.

06   YAMATO HOLDINGS CO., LTD.
     Annual Review 2017
Annual Review 2017 - International Post Corporation
Overview of Operations by Segment

Structural Reforms in the Delivery Business

The environment in which the Yamato Group operates is                 To meet the expectations of society as a whole, starting
rapidly becoming more and more severe due a variety of             with our customers, and realize growth well into the future,
factors, including the greater-than-anticipated increases          there is a need to implement management that prioritizes
in TA-Q-BIN delivery volumes, which have been brought              efforts geared toward placing top priority on “heightening
about by the rapid expansion of the e-commerce market,             employee satisfaction” through efforts that involve
and the tightening labor market. Under such circum-                overhauling the workplace into a more upbeat working
stances, the employee working environment has been                 environment for employees, thereby allowing us to
deteriorating amid a situation where we have been falling          provide high-quality, highly efficient services. To this end,
behind with respect to our efforts to build an operational         we will take steps to create an environment that allows our
framework.                                                         employees to work with peace of mind, focusing on improving
   After conducting investigations of employee working             and implementing thorough labor management as well
hours centered on the sales drivers at our TA-Q-BIN                as encouraging a work-life balance and other means of
centers, one issue we discovered is that a large number            reforming working styles. In these ways, we will forge a
of employees were unable to report the fact that they              robust corporate culture.
did not take long enough breaks. In response to this issue,
payments for specially acknowledged working hours were
additionally recognized.

In light of the current business environment, we have decided on the details regarding the structural reforms we will make
in our Delivery Business, which represents the Yamato Group’s core operating business, based on management that
emphasizes reforming working styles.

Details on Structural Reforms in the Delivery Business

   1. Improving and developing employee working environment       4. Boosting efficiency by enhancing the “last mile” network
   • Thoroughly implement and improve labor management             • Accelerate the introduction of open-type parcel lockers and
   • Modify service level for TA-Q-BIN                                enhance services
                                                                   • Make pickup and delivery operations more sophisticated
                                                                      through the use of IT
   2. Placing controls on total TA-Q-BIN volume                    • Enhance the Kuroneko Members service
   • Make requests to large-lot customers                          • Introduce discount shipping rates to individual customers who
   • Examine the introduction of a pricing system for corporate      cooperated in improving the efficiency of the “last mile” network
      clients
                                                                   5. Revising TA-Q-BIN basic fees and respective service standards
   3. Optimizing the entire TA-Q-BIN delivery network              • Revise basic fees for TA-Q-BIN
                                                                   • Revise standards for Ski TA-Q-BIN, Golf TA-Q-BIN, suitcase
   • Realize high-frequency, trunk-route transportation between      deliveries, and other services
      Atsugi Gateway, Chubu Gateway, and Kansai Gateway            • Newly establish discount programs for individual customers
   • Promote automation at our large-scale integrated bases          who cooperate with improving the efficiency of pickup and
                                                                      delivery operations, including digital discounts
                                                                   • Newly develop a direct delivery service to TA-Q-BIN centers

Going forward, we will persist with efforts to further develop our “last mile” network, including open-type parcel lockers and
convenience store delivery, primarily in urban areas, as well as the establishment of networks that specialize in mailbox
services and services that address the needs of customers who wish to send packages outside of operating hours. In doing
so, we aim to realize further growth in the Delivery Business.

                                                                                                                               YAMATO HOLDINGS CO., LTD.
                                                                                                                                       Annual Review 2017   07
Annual Review 2017 - International Post Corporation
Overview of Operations by Segment

                  BIZ-Logistics

     Guided by the slogan of “LOGINNOVATION,” which encapsulates its goal of
     achieving logistics innovation, the BIZ-Logistics Business devotes its efforts to
     satisfying and inspiring the Yamato Group’s corporate customers, as well as the
     consumers they serve, through the creation of innovative logistics solutions.

     Composition Ratio of Operating Revenues                                          A Look Back at the Year Ended March 31, 2017

                                                                                     • Favorable results from services related to B2B logistics
                                                                                     • Actively promoted sales in such ways as acquiring new customers for
                                                                                        services that help revolutionize logistics operations, including
                       7.4%                                                             medical device loaner support (storage, cleaning, and delivery) for
                                                                                        medical service providers
                                                                                     • Sluggish movement of goods in the trading logistics services of the
                                                                                        overseas business

           Breakdown of the Composition Ratio                                        • Number of recalls decreased for multi maintenance services
           of Operating Revenues                                                        compared with the previous fiscal year
             ■ Trading logistics service                                   2.4%      • As a result of the above, operating revenue rose while operating
             ■ Sales and Logistics                                         2.8%         income declined
             ■ Multi maintenance                                           0.9%
             ■ Products Logistics*                                         0.3%
             ■ Others                                                      3.0%
           *S
             tarting with fiscal year ended March 31, 2017, the name of
            “Export Factory” has been changed to “Products Logistics.”

                                                                                        Total Support for Japanese Companies Entering the
     Operating Revenues (¥ million)                                                     E-Commerce Industry in China
      120,000
                                                                                        At Yamato Global Logistics
                                                                                        Japan Co., Ltd., which provides
        80,000
                                                                                        international logistics services,
                                                                                        we commenced one-stop
        40,000
                                                                                        support services for Japanese
                                                                                        companies utilizing JD
             0         2013/3    2014/3       2015/3       2016/3           2017/3      Worldwide, a cross-border
                                                                                        e-commerce platform in China
                                                                                        that handles Japanese products. These services cover everything
                                                                                        from setting up stores to displaying and delivering products.
                                                                                        Collaborating with the major Chinese e-commerce mall operator
     Operating Income (¥ million)
                                                                                        JD.com, Inc. and with JD.com’s official partner in overseas
         6,000
                                                                                        e-commerce malls FRANK, we are providing guidance to
                                                                                        Japanese manufacturers, retailers, and e-commerce business
         4,000
                                                                                        operators on opening stores and displaying products on JD.com’s
                                                                                        e-commerce websites. In addition, by leveraging the parcel
         2,000
                                                                                        shipping service Yamato China Direct, products can be shipped
                                                                                        from designated warehouses in Japan to buyers in China in as
             0         2013/3    2014/3       2015/3        2016/3         2017/3       little as four days. This service allows sellers and store operators
                                                                                        to totally outsource operations, from backyard operations to store
                                                                                        management and delivery to end users. The service also allows
                                                                                        buyers to easily purchase Japanese products via the Internet.

08   YAMATO HOLDINGS CO., LTD.
     Annual Review 2017
Overview of Operations by Segment

           Home Convenience

We provide lifestyle support services that help solve inconveniences at home.
In addition, leveraging our networks, we provide a range of solutions to
corporate customers in both the private and public sectors to support sales
growth and help reduce costs.

Composition Ratio of Operating Revenues                       A Look Back at the Year Ended March 31, 2017

                                                             • Solid results from the Comfortable Lifestyle Support Service and other
                                                                services that help address everyday inconveniences, including those
                                                                relating to house cleaning, home organization and storage, and
                                                                purchase of unwanted items
             3.4%
                                                             • Actively promoted sales of procurement services for return goods
                                                                from Furusato Nozei (a tax scheme that allows taxpayers to divert part
                                                                of their residential tax to a specified local government) and other
                                                                goods, as well as office support services
     Breakdown of the Composition Ratio
                                                             • Decreased sales in the “Technical Network Business” due to the
     of Operating Revenues
                                                                ­shrinking market in household-energy equipment as well as a
      ■ Home convenience                           2.9%
                                                                 decrease in highly profitable one-off projects
      ■ Business convenience                       1.2%
                                                             • As a result of the above, operating revenue was up while operating
      ■ Technical Network                          0.3%
                                                                income was down

                                                                Commenced Operations of Home Appliances
Operating Revenues (¥ million)                                  Recycling Service
  60,000
                                                                In October 2016, we commenced
                                                                operations of the Kuroneko Home
  40,000
                                                                Appliances Recycling Service in
                                                                collaboration with authorized
  20,000                                                        home appliance business
                                                                operators. This service allows
      0     2013/3     2014/3    2015/3   2016/3    2017/3      customers to recycle electrical
                                                                appliances that are covered under the Home Appliance
                                                                Recycling Act at the same time as they use other Yamato Home
                                                                Convenience services such as moving services, the Comfortable
                                                                Lifestyle Support Service, and the Raku Raku Household TA-Q-Bin
Operating Income (¥ million)
                                                                E-Commerce Total Support Service. Leveraging the know-how we
   1,200
                                                                have cultivated in moving services and household goods delivery,
                                                                this service handles all aspects of home appliance recycling,
    600
                                                                from the pickup of electronic appliances and transport to the
                                                                nearest collection center to product confirmation and delivery to
      0                                                         recycling facilities. In these ways, the service eliminates the need
                                                                for customers to recycle items through separate collection
   (600)    2013/3     2014/3    2015/3   2016/3    2017/3      services or transport large electronic appliances to recycling
                                                                facilities themselves.

                                                                                                                       YAMATO HOLDINGS CO., LTD.
                                                                                                                               Annual Review 2017   09
Overview of Operations by Segment

                  e-Business

     Supported by ICT (Information and Communication Technology), the
     e-Business will incorporate the “Value Networking” design and provide optimal
     solutions that combine logistics functions with financial settlement functions
     to contribute to customers’ business development.

     Composition Ratio of Operating Revenues                          A Look Back at the Year Ended March 31, 2017
                                                                     • Continued strong results from the “Setup and Logistics Solution
                                                                        Business,” which is geared toward mobile virtual network operators
                                                                        (MVNOs)
                       3.1%                                          • Centered on existing large-lot customers, use of the Web-Based
                                                                        Shipment Control Service, which provides comprehensive support for
                                                                        such operations as dispatch information processing, printing of
                                                                        delivery slips, and freight tracking, increased on the back of growth in
                                                                        the e-commerce market
           Breakdown of the Composition Ratio
                                                                     • As a result of the above, both operating revenue and operating income
           of Operating Revenues
                                                                        increased
             ■ e-logistics solution                         0.8%
             ■ Credit card solution                         0.7%
             ■ IT operating solution                        0.5%
             ■ Web-based mail order solution                0.4%
             ■ Others                                       3.7%

                                                                        Providing Cutting-Edge Logistics Services Using 3D
     Operating Revenues (¥ million)                                     Printers
        50,000                                                          The 3D printing market is
        40,000                                                          expected to grow further in the
                                                                        future. For this market, we
        30,000
                                                                        started the provision of the On
        20,000
                                                                        Demand 3D Printing Service, the
        10,000                                                          first service in Japan to combine
             0         2013/3    2014/3   2015/3   2016/3   2017/3
                                                                        a nationwide speedy
                                                                        transportation network with 3D printing functions. We also
                                                                        established the 3D Printing Center at Haneda Chronogate, which
                                                                        provides made-to-order products and mixed model/low-volume
                                                                        production services needed by business operators on a one-stop
     Operating Income (¥ million)
                                                                        basis, covering everything from the creation of 3D printing data
        12,000                                                          to molding and product delivery. At the moment, the center
                                                                        primarily handles products for medical use, such as therapeutic
         9,000
                                                                        equipment and 3D models. The services the center provides
         6,000                                                          allow for substantial reductions in both production time and
                                                                        delivery time.
         3,000
                                                                           Going forward, we hope to expand such services beyond
             0         2013/3    2014/3   2015/3   2016/3   2017/3      products for medical use to include such areas as made-to-order
                                                                        trial products for manufacturers. At the same time, we will set
                                                                        our sights on entering markets in overseas countries, starting
                                                                        with the ASEAN region.

10   YAMATO HOLDINGS CO., LTD.
     Annual Review 2017
Overview of Operations by Segment

           Financial

Providing settlement and financial solutions in Japan and overseas, the
Financial Business aims to become a cooperative partner that realizes
consumer convenience and business operator logistics reform, while striving
to respond to a variety of settlement means.

Composition Ratio of Operating Revenues                                      A Look Back at the Year Ended March 31, 2017

                                                                            • Encouraged use of Kuruneko Web Collect and Kuroneko Pay After
                                                                               Delivery services with customers who use TA-Q-BIN collect
                                                                            • Generated steady results in the lease services businesses with respect
             5.3%                                                              to financial leases, primarily involving trucks, and installment sales
                                                                            • For e-money related services, promoted efforts to increase sales
                                                                               generated by our Multi e-money Settlement Terminals Rental Service
                                                                            • Stagnant growth in the payment business (formerly the TA-Q-BIN
                                                                               Collect business) due to the shrinking market for cash-on-delivery
     Breakdown of the Composition Ratio
                                                                               settlements
     of Operating Revenues
      ■ Payment*                                                  2.5%      • As a result of the above, operating revenue rose while operating
      ■ Lease                                                     2.5%         income declined
      ■ Credit & Finance                                          0.2%
      ■ Others                                                    0.3%
     *S
       tarting with the fiscal year ended March 31, 2017, the name of
      TA-Q-BIN Collect has been changed to “Payment”

                                                                               Offering New Payment Functions in Collaboration with
Operating Revenues (¥ million)                                                 Fintech Operators in Malaysia
  80,000
                                                                               The e-commerce market in
  60,000                                                                       Malaysia is expanding rapidly,
                                                                               with an average annual growth
  40,000
                                                                               rate of 17%. At Yamato Financial
  20,000
                                                                               Co., Ltd., we are collaborating
                                                                               with the Malaysian Fintech
      0      2013/3        2014/3       2015/3        2016/3       2017/3      operator Soft Space Sdn. Bhd. and
                                                                               began providing new payment functions that leverage “mPOS”*,
                                                                               which settles payments using smartphones and tablets, in
                                                                               October 2016. These functions help meet the needs of
                                                                               e-commerce business operators in Malaysia. Through the
Operating Income (¥ million)
                                                                               introduction of “mPOS” in the Credit Card On Delivery Service
  12,000
                                                                               offered by Yamato Transport (M) Sdn. Bhd., we are making it
   9,000                                                                       possible to simultaneously conduct deliveries and settle
                                                                               payments. This, in turn, helps eliminate buyer uneasiness
   6,000
                                                                               regarding settling payment before a product is delivered and
   3,000                                                                       realizes smooth payment and receipt at the entrance of a buyer’s
                                                                               residence. In addition, by offering buyers a wide range of payment
      0      2013/3        2014/3       2015/3        2016/3       2017/3      options, we are increasing opportunities for repeat and additional
                                                                               sales, thereby helping to improve the sales levels of distributors.
                                                                               * Abbreviation for “mobile point of sales.”

                                                                                                                                     YAMATO HOLDINGS CO., LTD.
                                                                                                                                             Annual Review 2017   11
Overview of Operations by Segment

                  Autoworks

     Based on a vision to transform our vehicle maintenance services into
     the No. 1 autoworks for logistics and distribution business operators, the
     Autoworks Business is developing a vehicle maintenance service offered
     around the clock, 365 days a year without downtime.

     Composition Ratio of Operating Revenues                          A Look Back at the Year Ended March 31, 2017

                                                                     • Increased number of vehicles serviced due to the aggressive
                                                                        promotion of Repairworks road service, which entails periodic on-site
                                                                        customer visits
                       1.7%                                          • Unit price of fuel declined and initial investment in new services was
                                                                        carried out
                                                                     • As a result of the above, operating revenue rose while operating
                                                                        income declined

           Breakdown of the Composition Ratio
           of Operating Revenues
             ■ Truck solution                               3.2%
             ■ Others                                       0.5%

                                                                        Promoting Accident Prevention with the
     Operating Revenues (¥ million)                                     Repair Network
        30,000
                                                                        In terms of vehicle repair, a
                                                                        service that is evolving on a
        20,000
                                                                        day-to-day basis, the workload
                                                                        of service operators is gradually
        10,000                                                          increasing due to such factors
                                                                        as the strict adherence to legal
             0         2013/3    2014/3   2015/3   2016/3   2017/3      inspections, repairs resulting
                                                                        from the wide variety of car models of numerous manufacturers,
                                                                        and declining vehicle maintenance costs. At Yamato Autoworks
                                                                        Co., Ltd., to address such issues through a one-stop process, we
                                                                        added a service within our Repairworks road service, which
     Operating Income (¥ million)
                                                                        handles customer inquiries by visiting their offices with purpose-
         4,000
                                                                        built trucks equipped with maintenance equipment. This newly
         3,000                                                          added service, entitled Repair Network, involves regular visits by
                                                                        expert licensed mechanics and is being offered at all our plants
         2,000
                                                                        across Japan. In addition to steadily implementing legal
         1,000                                                          inspections, Repair Network also conducts regular service and
                                                                        inspections to predict and prevent accidents. In these ways,
             0         2013/3    2014/3   2015/3   2016/3   2017/3      Repair Network supports the continuous operation of safe
                                                                        logistics.

12   YAMATO HOLDINGS CO., LTD.
     Annual Review 2017
Overview of Operations by Segment

Other Services

Through Other Services, we provide a broad range of shared services
such as the arterial rout transportation business and the box charter
business. The JITBOX Charter service provides transportation by
transport box. The service takes advantage of a network consisting of
multiple companies and provides added value to customers through
timely delivery and frequent, right-volume delivery. In the fiscal year
ended March 31, 2017, service use grew steadily due to favorable
results with respect to chilled transport and other optional services,
in addition to existing services.
  Excluding dividends that Yamato Holdings Co., Ltd., received from
the Group companies, operating income in Other Services increased
3.5% from the previous year, to ¥2,182 million.
                                                                                                  JITBOX Charter

Operating Income                                                                    Track Record of JITBOX Charter

(¥ million)                                                                         (Units)
                                                           35,477                   800,000
 36,000                                                                                                                            730,479

                                                                                                                      630,173
 30,000
                                        26,515                                      600,000                552,645
                     23,940
 24,000

                                                                                    400,000

                                              2,108             2,182
   2,000

   1,500
                                                                                    200,000
                           1,145
   1,000

     500

                                                                                              0             2015/3    2016/3        2017/3
        0           2015/3*             2016/3             2017/3

   Including Yamato Holdings   Excluding Yamato Holdings
*A
  mounts for the fiscal year ended March 31, 2015, have been reclassified to the
 reportable segments for the fiscal year ended March 31, 2016.

                                                                                                                                         YAMATO HOLDINGS CO., LTD.
                                                                                                                                                 Annual Review 2017   13
ESG

     Yamato Group: Creating Shared Value (CSV) Initiatives
     Based on the concept of Creating Shared Value (CSV), which involves realizing both economic and social value as a
     company while addressing the needs of customers, the Yamato Group is collaborating with local governments
     nationwide in an effort to create a totally new business structure.

     Establishment of the Next Delivery SQUARE in
     the Fujisawa Sustainable Smart Town
     Making life more comfortable through smart, eco-friendly distribution services

     In November 2016, Yamato Transport Co., Ltd. opened the Next                                In addition, Yamato Transport employees are conducting
     Delivery SQUARE in the Fujisawa Sustainable Smart Town                                    programs for children attending kindergartens and elementary
     (hereinafter, Fujisawa SST).* The Next Delivery SQUARE serves                             and junior high schools located near Fujisawa SST that convey
     as an infrastructure for comprehensive distribution for all of                            knowledge on traffic safety and the importance of having a job.
     Fujisawa SST. By providing total support for the day-to-day                               Through efforts such as these, Yamato Transport employees
     needs of residents of Fujisawa SST in such ways as on-demand                              are working to establish sustainable communities within
     distribution, the Next Delivery SQUARE is contributing to more                            Fujisawa SST.
     convenient, comfortable, and secure lifestyles. In doing so, the                            Going forward, we will create new ideas grounded in the con-
     Next Delivery SQUARE is helping Fujisawa SST, which encour-                               cept of improving the quality of life for Fujisawa SST residents,
     ages sustainable lifestyles, progress its transformation into a                           including the introduction of systems that allow residents to
     more open, easy-to-live-in town.                                                          confirm where a sales driver is and about how long it will take
     * Fujisawa SST is a “smart town” in Fujisawa City, Kanagawa Prefecture, that aims        for the driver to arrive, as well as unmanned facilities that
        for sustainable town development over the next 100 years by encouraging sus-           enable parcel pickup even late at night.
        tainable lifestyles for its residents and introducing new services and technologies.

     Overview of the Next Delivery SQUARE
     Packages in Fujisawa SST were previously delivered via different door-to-door delivery service providers. Through the Next Delivery SQUARE,
     Yamato Transport provides a centralized delivery service that makes it possible to deliver packages all at once without having to rely on separate
     service providers. In addition, the Next Delivery SQUARE integrates all package information and offers delivery notification services through smart
     TVs installed in all residences in Fujisawa SST. These services transmit all scheduled deliveries for the day and inform residents if a package has
     arrived while they were away from home. As residents are able to change delivery dates and times and designate delivery locations on the smart TV
     screen, they no longer need to spend time and effort contacting each individual courier company to receive packages separately. This in turn
     enables eco-friendly and smart home deliveries.

              Before                                                                                 After
                                                                                                                      Package information
                                                                                                                    • Scheduled delivery time
                                                                                                                    • Notification of absence

                Company A                                                                          Company A
                                                                                                                                                Destination A
                                                               Destination A
                                                                                                                        Next
                Company B                                                                          Company B            Delivery
                                                                                                                        SQUARE

                Company C                                                                          Company C
                                                                                                                     Changing date,
                                                                                                                          time, etc.
                                                               Destination B
                                                                                                                                                Destination B

14   YAMATO HOLDINGS CO., LTD.
     Annual Review 2017
Society

Change: Advance of social issues, such as Japan’s decreasing birthrate and aging population

Promotion of CSV in Cooperation with Local Communities (Project G)
In aiming to become the “company most loved and trusted by society,” the Yamato Group is promoting Project G,
which engages in revitalizing local communities and resolving issues in cooperation with local governments and
local government agencies. Project G’s solutions include expanding the sales channels for specialty products and
watch-over service support for the elderly all over Japan.

Number of Project G Solutions:     1,971                   (As of June 30, 2017)

                                                                                                                          As of June 30, 2017
Breakdown of the 368 Project Agreements with Local Governments
 Watch-over support                      145       Disaster relief support                            117
 Shopping support services                20       Hometown tax payments                               8
 Product support services                 15       Combined passenger-cargo operations using buses     6
 Tourism promotion support                20       Comprehensive support                              13
 Event support                             6       Other                                              18

Concluded Agreement with the Tokyo Metropolitan                                    Expanding the Development of Combined Passenger-Cargo
Government to Support the Elderly                                                  Operations — TA-Q-BIN Transportation via Bus Routes
To realize local communities in which elderly people and their                     Our combined passenger-cargo operations represent efforts to
families can continue to live comfortably and with peace of                        switch over a certain portion of truck transportation to trans-
mind, Yamato Transport entered into an agreement with the                          portation via bus by removing a number of seats from buses to
Tokyo Metropolitan Government to help support the elderly.                         make room for cargo. These efforts help bus operators secure
Under this agreement, our sales drivers will not only watch over                   new sources of revenue to help maintain bus routes. For local
elderly residents, they will also provide support to elderly                       governments in mountainous areas where the population has
people suffering from dementia and their families by notifying                     aged and decreased, these efforts help maintain and improve
relevant institutions in cases where they observe signs of fraud                   lifestyle services for local residents through stable public trans-
or other acts that harm consumers. In doing so, our drivers will                   portation. These efforts also increase the amount of time our
help address local issues and invigorate local communities.                        sales drivers spend in local communities, thereby allowing
                                                                                   them to provide services that are more connected to local com-
                                                                                   munity needs. Furthermore, combined passenger-cargo opera-
   Watching Over Elderly People Living Alone                                       tions help us reduce our environmental burden.
   In communities where the population has aged and                                   These operations, which commenced in 2015 in Iwate
   decreased, Yamato Transport is drawing on its TA-Q-BIN                          Prefecture, have now been expanded to cover Miyazaki,
   network in collaboration with local governments to moni-                        Hokkaido, Kumamoto, and Hyogo prefectures. In addition,
   tor the health, safety, and other conditions of elderly people                  starting from January 2017, we began bus operations in
   living by themselves in a convenient and low-cost manner.                       Miyazaki Prefecture that allow for Cool TA-Q-BIN transporta-
   Yamato Transport is expanding these efforts to watch over                       tion using special refrigerated boxes.
   the elderly on a nationwide basis.
      We are also working with local governments to regularly
   deliver periodicals and other materials, and we summarize
   and report the results of these deliveries to local govern-
   ment agencies. For communities with a large number of
   elderly people who have difficulty shopping on their own,
   we offer services that provide shopping assistance to the
   elderly, in addition to watching over their health. In these
   ways, we customize our services based on the issues facing
   individual communities.
                                                                                   Bus used in combined passenger-cargo
                                                                                   operations (Miyazaki Prefecture)

                                                                                                                          Special refrigerated box

                                                                                                                                                YAMATO HOLDINGS CO., LTD.
                                                                                                                                                        Annual Review 2017   15
ESG

                        Safety

     Safety Measures toward Achievement of Zero Accidents
     The Yamato Group deems community streets and roads as the places to carry out its business activities. Based on our
     corporate stance of thorough safety management that keeps respect for human life as its top priority, the Group
     thoroughly adheres to its philosophy of placing safety first and business second to maintain respect for human life
     as a priority at all times.

     Safety Management Disclosure Information                                                                     Ingraining Safety Awareness into Employees
     With ensuring the safety of transport business operators as its                                              With the aim of improving the safety driving levels of its
     goal, the Yamato Group has built up a transport safety                                                       professional drivers, maintaining Companywide safety
     management system, based on the Transport Safety                                                             awareness, and improving driving techniques, Yamato
     Management System stipulated by the Ministry of Land,                                                        Transport holds the Yamato Transport Nationwide Safety Meet.
     Infrastructure, Transport and Tourism, and remains actively                                                  At the Sixth Annual Yamato Transport Nationwide Safety Meet
     involved in its implementation. Results for the fiscal year ended                                            held in October 2016, a new category for two-ton multipurpose
     March 31, 2017, and part of the goals for the fiscal year ending                                             automatic transmission vans was added to the existing category
     March 31, 2018, are listed below.                                                                            for two-ton multipurpose manual transmission vans to respond
                                                                                                                  to the increase in the number of drivers who only have licenses
     Transport Safety Goals and Achievement Status                                                                for vehicles with automatic transmission.
     (Yamato Transport Co., Ltd.)
     Traffic Accidents
                                          Results for the fiscal year          Goal for the fiscal year
                    Item
                                           ended March 31, 2017                ending March 31, 2018
      No. of serious traffic
                                                        4                                   0
      accidents
      No. of serious work-
                                                        0                                   0
      related accidents
     Source: Y
              amato Transport’s publicly disclosed “Transport Safety Management”
             information (Japanese-language only)

     Results for the Fiscal Year Ended March 31, 2017
                                                                                                                          Skill test for driving two-ton multipurpose vehicles
     Results for the Fiscal Year Ended March 31, 2017
         1. Operating expenses for on-board See-T Navi systems�������������������¥336.0 million
         2. L
             ong-running no accident commendation awardees amount���������¥604.5 million
                                                                                                                  Supporting Safety by Thorough Maintenance Management
         3. Expenses related to long-running no
             accident commendation ceremony���������������������������������������������������¥62.0 million      Covering the more than 4,000 pickup and delivery base
         4. Expenses related to Nationwide Safety Meet��������������������������������������¥7.1 million         locations of the Yamato Group, Yamato Autoworks is
         5. Introduction of Event Data Recorders�����������������������������������������������¥62.0 million     responsible for 50,000 vehicles and their maintenance
     Budget Plan for the Fiscal Year Ending March 31, 2018                                                        inspections. Their major maintenance factories are in
         1. Operating expenses for on-board See-T Navi systems�������������������¥312.0 million
                                                                                                                  operation around the clock throughout the year. Aside from
         2. L
             ong-running no accident commendation awardees amount���������¥567.0 million
         3. Expenses related to long-running no
                                                                                                                  naturally responding quickly in the event of a breakdown, they
             accident commendation ceremony���������������������������������������������������¥71.5 million      support the mandatory periodic inspections carried out on
         4. Expenses related to Nationwide Safety Meet��������������������������������������¥8.2 million         vehicles by collective management throughout the year.
         5. Introduction of Event Data Recorders���������������������������������������������¥383.0 million
         6. Safety-related training for team leaders����������������������������������������������¥6.0 million
                                                                                                                  Furthermore, they perform preventive maintenance to carry
                                                                                                                  out maintenance before breakdowns occur by frequently
     Training of Sales Drivers Who Prioritize Safety Above All Else                                               checking the status of vehicles and gathering information.
     To train excellent drivers who prioritize safety above all else, the                                         Of the approximately 940 mechanics, the number that hold
     Yamato Group has expanded and upgraded its training system                                                   automobile inspector qualifications, which enable them to
     and engages in the provision of detailed guidance on a daily                                                 carry out complete inspections to determine whether vehicles
     basis. Yamato Transport drivers hired following a rigorous                                                   meet safety standards once maintenance has been completed,
     aptitude test receive training when they join the Company that                                               has climbed to 600 (as at March 31, 2017). During maintenance,
     includes safety training and other training for approximately                                                the accuracy of inspections is raised by double checks by
     one month after they have entered the Company. After earning                                                 another mechanic who carries out interim and maintenance
     their internal Yamato licenses, they come to the actual business                                             completion inspections.
     of driving for the first time. Even after that, they hone their
     driving skills through training sessions one year after joining,
     regular ride along instruction and on-the-road patrols by safety
     experts and managers, and a driving manager aptitude
     examination once every three years.

16   YAMATO HOLDINGS CO., LTD.
     Annual Review 2017
Environment

A Thoroughly Ecological Approach to Transportation to Achieve Cost Reduction
By considering that efforts form part of a corporation’s responsibility to society, the Yamato Group refers to its
environmental conservation initiatives as “Necology.” The Group establishes environment-friendly logistics by
thoroughly ensuring the environmental friendliness of all aspects, especially for packaging, transportation,
and delivery.

Companywide Promotion of Modal Shift                                                   Introduction of Semi-trailers and Full Trailers with
As an initiative designed to reduce CO2 emissions, the Yamato                          New Standards
Group is encouraging all its companies to perform a modal shift                        With the aim of improving the efficiency of high-frequency,
to utilize railways as their trunk-route transport. The Group’s                        trunk-route transportation between Atsugi Gateway, Chubu
efforts to bring about an increasing shift away from trucks, by                        Gateway, and Kansai Gateway, we collaborated with automo-
switching to railways or ships when shipping freight from                              bile manufacturers to introduce Japan’s first ever van-type
Hokkaido to Kanagawa Prefecture, helped realize a decrease in                          semi-trailers and full trailers with new standards and a
CO2 emissions of about 285 tons.                                                       longer overall trailer length compared with conventional
   Following an assessment of this initiative, Yamato received the                     models. The new semi-trailers have roughly 8% greater load-
Modal Shift Excellent Business Entity Award (New Development                           ing capacity compared with conventional models, while the
Division) at the 14th Annual Awards Ceremony for Excellent                             full trailers have approximately 23% greater loading capac-
Business Entities Working on Modal Shift that has the Japan                            ity. This increase in loading capacity will help us realize
Association for Logistics and Transport as its main sponsor.                           more efficient high-frequency, trunk-route transportation
                                                                                       and reduce CO2 emissions.

Utilizing Railways and Ships for Long-Distance Transportation
                                                                                       Low-Emission Vehicle Introduction Patterns
         Before                                                                        (Yamato Transport Co., Ltd.)
            Base in Sapporo,                                 Individually sorted at    (Units)
                    Hokkaido                                 our plants and ware-       30,000
                                                             house in Hokkaido and
                                                             delivered to end users                                                                                   25,229
                                                             all over the country                                                                                            103
                                                                                        25,000                                                         23,218
                                                                                                                                                            106
                                                                                                                                        21,109                               5,254
                                                                                                                                             110              5,334
                                                                                        20,000                           18,903                                              1,494
                                                                                                                              113              5,394                         53
                                                                                                         16,809                                               1,865
                                                                                                              110               5,406
                                                                                                                                                              76             5,994
                                                                                        15,000                   5,414                         2,334
                                                                                                                                               106            5,820
         After                                                Utilization of trucks,                                            2,727
                                                              railways, and ships in                                            118
                                                                                                                 3,003                         5,834
            Base in Sapporo,                                  accordance with volume    10,000
                    Hokkaido                                  and delivery date                                  140            5,824
                                                                                                                                                                             12,331
                                                                                                                 5,833
                                                                                          5,000                                                7,331          10,017
                                                                                                                                4,715
                                                                                                                 2,309

                                                                                                 0       2013/3          2014/3         2015/3         2016/3          2017/3

                                                                                            Electric vehicles            Low-pressure gas (LPG)                New long-term
          Base in Yokohama,                 Delivered via TA-Q-BIN to end                   Hybrid vehicles               vehicles                               compliance vehicles
                  Kanagawa                  users all over the country                                                    Compressed natural gas                Replacement for new
                                                                                                                           (CNG) vehicles                         long-term compliance vehicles

                                                                                       CO2 Emissions from Vehicles (Yamato Transport Co., Ltd.)
Modal Shift Volume Trends (Yamato Transport Co., Ltd.)
(Thousands of tons)                                                                       600
   600                                                                                                     484            459            458            465            469

                 387.0         398.7      390.4        379.7       368.9                  400
                                                                                                                          276            282            269
   400                                                                                                                                                                 252
                                                                                                           217

                                                                                          200
   200                         119.2
                 106.2                     95.8
                                                       69.5         65.6
                                                                                             0           1990/3          2014/3         2015/3         2016/3          2017/3
     0           2013/3        2014/3     2015/3      2016/3       2017/3                  CO2 emissions (thousand t-CO2)*1           CO2 emissions per basic unit (g-CO2)*2
    Railway Transportation       Waterborne Transportation                             Notes: *1. F
                                                                                                   igures are calculated in accordance with the Ministerial Ordinance on Calculation of
                                                                                                  Greenhouse Gas Emissions Arising from Business Activities of Specified Emitters.
                                                                                              *2. CO2 emissions per basic unit = Total CO2 emissions / Number of parcels delivered via
                                                                                                   TA-Q-BIN service

                                                                                                                                                                         YAMATO HOLDINGS CO., LTD.
                                                                                                                                                                                 Annual Review 2017   17
ESG

     Corporate Governance
     For the year ended March 31, 2017

     Basic Position on Corporate Governance                                                                    Characteristics of Corporate Governance System
     Based on its corporate philosophy, the Yamato Group carries out                                           (As of July 1, 2017)
     business activities in accordance with the law and social norms and                                        System                                              Company with auditors
     actively promotes compliance management. Striving to maximize                                              Number of directors                                 8
     corporate value by effectively utilizing the management resources of                                         Outside directors                                 3
     the Group is one of the top priorities of management, and we have                                          Number of Audit & Supervisory Board members         4

     implemented measures and bolstered management systems as part                                                Outside auditors                                  2

     of our corporate governance initiative.                                                                    Term of directors                                   1
                                                                                                                Executive officer system in place                   Yes
                                                                                                                Independent auditor                                 Deloitte Touche Tohmatsu LLC

     Corporate Governance Framework
                                                                                  General Meeting of Shareholders
                  Elect                                      Elect                                                Elect

                                                                                                                                                         Nomination and
                                               Audit & Supervisory                                                                                       Compensation
                            Coordinate                Board                    Audit                                                                       Committee
                                                                                                   Board of Directors

                                          Report          Report
                                                                               Make decisions / Supervise                 Propose / Report
      Independent
         Auditor                                                                                                                                                                          Legal
                                                                Executive
                                                                                               Management Committee                                 CSR Division                         Advisor
                           Accounting                          Conference
                             audit
                                                                                         Report
                                                             Execute business               Execute business              Propose / Report
                                                                             Internal
                                                                               audit
                                                   Audit Division                                                         Group Companies

     Concurrent Posts and Main Activities of Outside Directors and Outside Audit & Supervisory Board Members
                                                                                                                                                                             Attendance at meetings of the
                                                                                                                                                                               Board of Directors and/or
                                    Independent
                           Name                                       Concurrent posts                                                 Main activities                         Audit & Supervisory Board
                                       officer
                                                                                                                                                                              during the fiscal year ended
                                                                                                                                                                                    March 31, 2017

                                                   • Adviser of Komatsu Ltd.                               Toshitaka Hagiwara has ample experience and extensive
                                                   • Outside Director of Zensho Holdings Co., Ltd.         knowledge as a businessperson, and he comments and
                       Toshitaka                                                                                                                                             Board of Directors:
                                         YES       • Outside Director of Hino Motors, Ltd.                 advises as needed on all aspects of business management.
                       Hagiwara                                                                                                                                              16 of 17 meetings
                                                   • Outside Director of Takamatsu Construction           Furthermore, his collaboration with the independent auditor
                                                      Group Co., Ltd.                                      and the Audit Division enhances governance.
                                                   • Vice Chairman of the International University
                                                                                                           Masakatsu Mori has ample experience and extensive knowl-
     Outside                                          of Japan
                                                                                                           edge as a businessperson, and he comments and advises as
     Directors         Masakatsu                   • Board of Director of SKY Perfect JSAT Holdings Inc.                                                                Board of Directors:
                                         YES                                                               needed on all aspects of business management. Furthermore,
                       Mori                        • Board of Director of Stanley Electric Co., Ltd.                                                                    17 of 17 meetings
                                                                                                           his collaboration with the independent auditor and the Audit
                                                   • Outside Audit & Supervisory Board Member of
                                                                                                           Division enhances governance.
                                                      Kirin Holdings Company, Limited
                                                   • Outside Director of Happinet Corporation
                       Mariko
                                         YES       • Outside Director of Mitsubishi Materials             (Appointed in June 2017)                                          —
                       Tokuno
                                                      Corporation
                                                                                                           Hiroyuki Kanae has ample experience in finance and accounting
                                                                                                           through his professional experience as a lawyer. Furthermore,     Board of Directors:
                                                                                                           he attends regular meetings to exchange opinions with the         16 of 17 meetings
     Outside           Hiroyuki
                                         YES       • Partner, Anderson Mori and Tomotsune LPC              representative director and president, outside directors, and     Audit & Supervisory
     Audit &           Kanae
                                                                                                           Audit and Supervisory Board members, monitoring directors’        Board:
     Supervisory                                                                                           execution of duties primarily by asking questions related to      17 of 18 meetings
     Board                                                                                                 overseas business risk.
     members
                                                   •R
                                                     epresentative of Takashi Yamashita CPA Office
                       Takashi
                                         YES       •O
                                                     utside Director of Shin Nippon Biomedical            (Appointed in June 2017)                                          —
                       Yamashita
                                                    Laboratories, Ltd.

18   YAMATO HOLDINGS CO., LTD.
     Annual Review 2017
The Company is a company with an Audit & Supervisory Board. In                 outside directors, thereby ensuring more robust gathering of
addition to the Board of Directors supervising important manage-               information and encouraging teamwork.
ment decision-making and business execution, Audit& Supervisory
Board members and the Audit & Supervisory Board which are inde-              Nomination and Compensation Committee
pendent from the Board of Directors shall audit the status of execu-         •T  he Nomination and Compensation Committee shall comprise
tion of duties by directors.                                                    outside directors and the same number or fewer internal directors
                                                                                with an outside director serving as the committee chair.
Board of Directors                                                           • The committee shall deliberate on matters related to the appoint-
n Roles and duties                                                             ment or removal of senior management members based on business
• The Board of Directors shall make important decisions concerning             performance and multifaceted observations and evaluation, thereby
   the Company’s business and supervises the execution of duties by             verifying the validity of such decisions, and decide policies on com-
   executive directors and executive officers.                                  pensation and other matters related to senior management members.
• The Board of Directors shall recognize the medium-term manage-            •T  he committee shall propose candidates as successors to the repre-
   ment plan as one of the commitments to shareholders and do its               sentative director to the Board of Directors, following deliberation
   utmost to achieve the goals of the plan. Moreover, the Board of              based on multifaceted observations and evaluations of candidates’
   Directors shall sufficiently analyze the initiatives aimed at realizing      track records, human nature, and other factors, thereby increas-
   the goals of the medium-term management plan as well as the                  ing management transparency.
   extent to which the plan’s objectives are being achieved. In addition
   to providing explanations to shareholders, such analyses shall be         Support Framework for Directors and Audit & Supervisory
   reflected in future management plans.                                     Board Members
• The Board of Directors shall encourage executive officers to demon-       • The Company shall establish a support framework that enables it to
   strate a healthy entrepreneurial spirit and not excessively avoid or         provide necessary and adequate information at the necessary time to
   curb risk, while at the same time establishing a framework that              allow directors to effectively fulfill their roles and duties.
   enables it to ensure accountability.                                      •B  y participating in key business strategy meetings for the overall
• The scope of responsibility of each executive officer shall be decided       Group, such as the “Business Summit,” “Business Conference,” and
   by the Board of Directors and disclosed. Executive officers shall            “Management Plan Unveiling,” as well as by observing key Group
   execute business in accordance with internal regulations.                    business sites, including those overseas, participants are able to
                                                                                better understand the business strategies and provide opportunities
n Management                                                                   to see how these strategies are being advanced.
• To allow Board of Directors meeting attendees the opportunity to          •A  s a system to help Audit & Supervisory Board members smoothly
   prepare for meetings in advance, the Board of Directors secre-               perform their duties, employees in the internal audit division shall
   tariat shall send agenda items and related materials to directors            be appointed to assist Audit & Supervisory Board members.
   well in advance of the meeting date and provide explanations in           •A  udit & Supervisory Board members shall exercise their authority
   advance as needed.                                                           to perform investigations in accordance with the Companies Act.
• The annual schedule of Board of Directors meetings as well as                In addition, if a director or employee discovers a fact that could
   anticipated agenda items shall be decided in advance, and this               potentially inflict marked damage on the Company, he/she shall
   information shall be provided to directors and Audit & Supervisory           immediately report this fact to an Audit & Supervisory Board
   Board members.                                                               member, even if there is no request to do so from an Audit &
• The number of issues to be deliberated as well as the frequency of           Supervisory Board member.
   meetings shall be appropriately set, and the time of meetings shall       • I f a director or Audit & Supervisory Board member believes it to be
   be decided so as to allow sufficient time for deliberations.                 necessary, he/she shall obtain advice from an outside expert at the
• As needed, meetings comprising Board of Directors meeting attend-            Company’s expense.
   ees shall be held for the purpose of exchanging ideas, thereby            • The internal audit division shall regularly hold meetings with the
   encouraging lively debate.                                                   full-time Audit & Supervisory Board members, and provide audit
• The effectiveness of the Board of Directors shall be evaluated               reports in a planned manner to the Board of Directors and the Audit
   through questionnaires and interviews performed by the chair.                & Supervisory Board, thereby enhancing the provision of informa-
                                                                                tion to as well as bolstering coordination with outside directors and
Audit & Supervisory Board                                                       outside Audit & Supervisory Board members.
n Roles and duties
• The Audit & Supervisory Board and its members shall exercise their        Compensation of Directors and
   authority actively and proactively, and they shall appropriately state    Audit & Supervisory Board Members
   their opinions at Board of Directors meetings as well as to members                                                                      Total by compensation
                                                                                                                      Total compensation                          Headcount of eligible
   of senior management.                                                          Directors and Audit & Supervisory        and other
                                                                                                                                              and remuneration
                                                                                                                                                    category      directors and Audit &
• The full-time Audit & Supervisory Board members shall attend                            Board members                 remuneration
                                                                                                                        (Millions of yen)
                                                                                                                                                (Millions of yen)  Supervisory Board
                                                                                                                                                                        members
                                                                                                                                             Basic compensation
   Board of Directors meetings and other important meetings related
                                                                             Directors
   to the execution of business, express reasonable opinions, hold                                                           284                    284                     4
                                                                             (excluding outside directors)
   effective Audit & Supervisory Board meetings, and ensure that
                                                                             Audit & Supervisory Board members
   information is shared and that members work together in a coordi-         (excluding outside Audit &                       46                     46                     2
   nated manner.                                                             Supervisory Board members)

• The Audit & Supervisory Board shall regularly hold information            Outside directors and Audit &
                                                                                                                              46                     46                     4
                                                                             Supervisory Board members
   exchange meetings for the purpose of sharing information with

                                                                                                                                                               YAMATO HOLDINGS CO., LTD.
                                                                                                                                                                       Annual Review 2017   19
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