BLACKBERRY FOR GROUPWISE - DAVID HEIT SENIOR PRODUCT MANAGER RESEARCH IN MOTION LTD
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BlackBerry for GroupWise David Heit Senior Product Manager Research in Motion Ltd
A Day in the Life of a Mobile Person “It would be a real time saver to send and receive e-mail from any location when I am on the go” “My sales reps can’t access or update their customer information or sales funnel while they are on the road. This has lead to inaccurate forecasting and inventory management” “Once a service call comes in, I need to get job tickets assigned ASAP. I am committed to a maximum 5 minute response time.” “When our corporate servers go down, it takes an average of 45 minutes for the IT admin to access a PC, dial-in remotely, diagnose the problem, and restart the necessary services. This leads to downtime of business-critical applications which affects our bottom line.”
Making the Mobility Decision Key Considerations
Understanding What it Takes to Deploy a Solution • Making a purchase decision involves many elements – Device(s) – Degree of Mobility and Coverage – Network and Carrier Selection – User Requirements – Administration Requirements
Key Needs for the GroupWise User
• Complete Wireless Synchronization:
• Email
• Calendar
• Contact and PIM
• Ability to access other applications
• Browser
• Third party
• Ability to update settings from the device
• Filters
• Auto-signature
• Folders
• All in a EASY to use package!
Key Needs for the IT Administrator
• Ease of:
– Installation
– Deployment
– Management
– Support
• Scalable
• Platform for Additional Applications
• Total Secure Solution
• Proven Return on Investment
BlackBerry for GroupWise
What is BlackBerry for GroupWise?
Device
Wireless Service Complete
Connecting Infrastructure Solution
BlackBerry Enterprise Server
Support
• Providing for the needs of both the
GroupWise user and administrator
BlackBerry Solution for GroupWise Overview
End to End AES Encryption
2G
GroupWise
Server(s) Internet
2.5G
xML/HTTP(S) BlackBerry
Extend Handheld
SAP
Oracle BlackBerry 3G
Siebel Enterprise Firewall
…
Server
Corporate
WEB or
Always On, Always Connected
Application
Servers Push Experience
Features for the End User
BlackBerry Solution
Wireless Handhelds
• Compelling Design
– Small and lightweight! (less than
5 oz.)
– Long battery life
– Low cost of ownership
• Immediate User Experience
– Integrated Wireless Technology
– Broad coverage
– “Always On, Always Connected®”
– Push Technology
– Low latency
• Complete Solution
– Mail system and application
connectivity
– Common standard open
development platform (J2ME)
– Secure, secure, secure!Enabling the User
Evolving Wireless Synchronization
• Synchronize two most dynamic types of user
data
• Email messages
• Calendar appointments and meeting requests
• Wireless Email reconciliation
• Two-way wireless synchronization of message activity
• Deletes, Read/Unread, and Folder moves
• Purge Deleted items folder from handheld to manage
mailbox quotas
• Wireless PIM synchronization
• Two-way synchronization of all PIM information
• Contacts, Tasks, Notes
• No cradling the handheld for email or PIM
synchronizationEnabling the User
Wireless Email Settings
• Wireless Email Settings
– Users can create, edit, and modify email filters
– Users can also edit their email redirection
settings and auto-signature wirelessly from the
handheldEnabling the User
Wireless Calendar Synchronization
• Wireless Calendar Synchronization
• Keeps GroupWise calendar synchronized with the BlackBerry
handhelds calendar
• Updates/changes made in the GroupWise calendar are reflected
on the handheld and vice versa
• Wireless Meeting Requests
• BlackBerry User can initiate a meeting request inviting attendees
from the address book
• User can accept or decline meeting requests from the handheldEnabling the User
Wirelessly Synchronized PDA Functionality
• PIM Categories
– Handheld stays in synchronization with the user’s
GroupWise environment
– Support for PIM Categories within Address Book and
Tasks
• Create, modify, and delete categories
• Filter by category
• Assign user data to a category
• Synchronize categories with PCEnabling the User
Automatic Wireless Backup
• Automatic Wireless
Backup
– Handheld data that is not
already stored on the server
will be automatically backed
up to the server (i.e. font
settings, message options,
browser bookmarks, phone
call logs, etc…)
– With Automatic Wireless
Backup users are always
backed up without having to
remember to do so
manually!Enabling the User
Attachment Viewing
• MS-Word, Excel, PowerPoint, PDF,
WordPerfect, and ASCII text
–Embedded graphics (within .DOC)
–HTML Documents
–ZIP format support
–Support for colour in attachments
–Images JPG, BMP, PNG, GIF, TIFF
–View TOC of large documents and go
directly to section of interest
–Email addresses, URLs, and phone
numbers found in attachments are
hyperlinked to the appropriate
BlackBerry ApplicationEnabling the User
Mobile Data Service
“Mobile Data Service (MDS) is the part of BES that
enables data sources, in addition to email, to be
extended wirelessly with security.”
This connection is what bridges the gap
between application and web servers and the
mobile device.Enabling the User
Mobile Data Service (MDS)
– Standard Protocol
Network & Systems Corporate
Connectivity Management Intranet
(HTTP, HTTPS, TCP/IP) Business
ERP
» Standard Language Intelligence
Support SCM
(XML, xHTML, cHTML, WML, Instant
Messaging & Messaging
WAP) Collaboration
– High Data Security Document GAL/NAB
(AES, SSL/TLS) Management Access
– Data Push Support Sales Force Industry Vertical
– Multi-Network Support Automation (SFA) Applications
– BlackBerry Browser or J2ME Field Service
Database Access Automation (FSA)
Client
Gives developers an environment CRM Content
that supports additional wireless Scheduling
corporate data access and
interaction capabilitiesEnabling the User
®
BlackBerry Access to Corporate Data
• Browser/Server
–Securely access Corporate portals & web-based
applications
–Leverage PUSH to distribute content
– WAP/HTML for BlackBerry Handhelds
– Color HTML Rendering
• Custom Client/Server Applications
–Develop & deploy a custom Java/J2ME applications
for the handheld
–Effective local data storage
• Wirelessly configure through IT PolicyFeatures for the Administrator
BlackBerry Solution for GroupWise
Administration Features Overview
• Support for Novell GroupWise 6.5+
• Single Windows 2000 or 2003 Server can
support up to 500 users
• Wireless or centralized provisioning
• No need for user Desktop
• Key Management and Support Features
• Over The Air (OTA) additional application
provisioning
• Localization
– Client handhelds and email environment can support 5
major languages
• English, French, Italian, German, Spanish
– Server and administrative interfaces will be EnglishGroupWise BlackBerry Data Flow
• BlackBerry Enterprise Server directly talks to
GroupWise
• Uses the GroupWise Object API
– Same mechanism that the standard GroupWise 32 bit client links to
GroupWise
– Utilized as part of a defined GroupWise Trusted Application
• For each user a connection is opened using the
Object API
– Users Post Office looked up in the host database, users TCP/IP
Address and Port or Path to Host established
• Transactions enabled to and from the deviceDeploying BlackBerry
Cradle-less Provisioning
• Cradle-less Provisioning
– User purchases BlackBerry handheld and contacts their IT
Department
– IT adds user to the BlackBerry Enterprise Server and provides
them with a password
– User enters email address and password provided by IT
– Security key exchange done securely over the air, and Service
Books are then provisioned wirelessly
– Users calendar, address book, tasks, and existing handheld
options (if present) are then populated automatically onto the
users handheld for immediate use!Deploying BlackBerry
Centralized Deployment
• Handheld Configuration
Tool
– Allows IT to fully control the initial
user experience
– Allows IT to perform the following
actions for multiple users
simultaneously:
• Load appropriate handheld software
from a central location
• Provision security keys, service
books, and initial load of user data
(calendar, address book, tasks, email
messages, and default handheld
options if desired)Managing BlackBerry
Managing the BlackBerry Enterprise Server
Management console
interface
– View and control all
servers on one console
– Drill down and see
detailed user information
– Seamless user moves
between servers
– Data also available via
SNMPManaging BlackBerry Managing Users’ Settings • View/change user redirection, filter settings • Simplifies IT help desk troubleshooting
Managing BlackBerry
Managing Users’ Handhelds
• Wireless IT Policy
– Graphical server-based configuration
– Push policies wirelessly to the BlackBerry handhelds for
immediate effect
• Enforcing the use of a password on the handheld
• Disable PIN-to-PIN, SMS, Phone
• Dozens of policies
• Wireless IT Commands
– Critical importance to be able to protect corporate information
– IT needs to be able to immediately react to lost or stolen
BlackBerry handhelds
– Push commands wirelessly and securely to handhelds
• Wipe Handheld, erasing all application data
• Lock Handheld and require a password to access
• Change Password if user has forgotten password
• Set Owner Information if user has lost handheldManaging BlackBerry
Handheld Management Information
• Handheld Management
Information
– Agent on handheld reports
management information to IT-
based system for asset
management
– Will report back data to a
central database like: PIN#,
Model #, Network type, Color
depth, Serial #, Home network,
Phone number (if available),
Direct Connect ID (if available),
Currently applied IT Policy
status, BlackBerry software
versions, List of 3rd party
applications, etc…Managing BlackBerry
Wireless Application Provisioning
• Wireless Application Provisioning
– Follows the “Over-The-Air User Initiated Provisioning
Recommended Practices for MIDP 1.0” J2ME application
download
– Using the Browser users can wirelessly download add-on
J2ME applications
– Users can now also manage, run, and delete these add-on
downloaded applications directly from the handheld itselfManaging BlackBerry
3rd Party Application Download
• 3rd Party Application
Download and Management
– Specify which specific applications
are required, allowed, disallowed
• Specifying a 3rd party application as
required will push that application
wirelessly to the appropriate
handhelds if not already present
– Specify what resources (on and off
the handheld) a given 3rd party
application can accessBlackBerry Solution for GroupWise
Security Features Overview
• Provides the same security model as any other
standard BlackBerry solution
– Outbound port connection from server to internet only
– End to End encrypted data
– Local content encryption option
– Handheld password protected
– IT Policy and enforcement
• Remote device lock and kill
• Leverages 256 bit AES encryptionBlackBerry a Proven Global Solution
Increasing BlackBerry Enterprise Server
(BES) Installations
Installed BES
24,000
• ~ 24,000 BES installed as of
20,000
Q1 FY05 (May 2004)
17,000
14,000 • ~ 24% of companies with
active BES are outside
North America
Q204 Q304 Q404 Q105
Fiscal QuarterOn Networks Around the World
BlackBerry coverage on > 60 networks in over 30 countriesIpsos Reid BlackBerry ROI Study 2004
• Study was conducted with 490 IT managers responsible
for managing BlackBerry in their firms and 210
BlackBerry end users.
• Study Results
– Personal Productivity > Average end user converts 54 minutes of
downtime into productive time per day. This equates to 196
hours per user per year in recovered downtime.
– Workflow > Average end user reports that BlackBerry increases
efficiency of the team that they work with by 29%. This equates
to over US$21,000 per BlackBerry user per year based on
international productivity per employee data.
– Immediacy > Average end user processes 2,750 time sensitive
email per year while mobile and over 1,340 phone calls per year.
Value of immediacy is difficult to quantify but can reasonably be
estimated at over US$5,000 per BlackBerry user per year.
Study is Available at: www.BlackBerry.comYou can also read
