Volunteer Cookie Manual 2017-2018 - Everything you need for an Altogether Awesome cookie season! - Girl Scouts of Historic Georgia
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Samoas® Crisp cookies coated Do-si-dos® in caramel, sprinkled Crunchy oatmeal with toasted coconut sandwich cookies and striped with dark with creamy peanut chocolaty coating butter filling Trefoils® Traditional shortbread cookies that are delightfully simple and satisfying Tagalongs® Crispy cookies layered with peanut butter and covered Thin Mints® with a chocolaty Crisp wafers TM coating covered in chocolaty coating made Crunchy graham with natural oil of sandwich cookies with peppermint creamy chocolate and marshmallowy filling Savannah Smiles® Crisp, zesty lemon Did you know that our cookies have... wedge cookies • NO High-Fructose Corn Syrup dusted with • NO Partially Hydrogenated Oils (PHOs) powdered sugar Toffee-tastic TM Rich, buttery cookies • NO Artificial Flavors in Toffee-tastics with sweet, crunchy • Girl Scout S'mores and Do-si-dos are made toffee bits with Natural Flavors • Zero Grams Trans Fat per Serving • 100% Real Cocoa • Hearty Whole Grain Oats in Do-si-dos • Thin Mints are Vegan • Toffee-tastics are Gluten-Free Product formulations can change at any time. • RSPO Certified (Mass Balance) Palm Oil We encourage you to check the ingredient statement on each package you purchase for the most up-to-date OS information on the ingredients contained in the product UCT E CO FR in that package. For more details check with Little Brownie Bakers. RN NO HIGH SYRUP The GIRL SCOUTS® name and mark, and all associated trademarks and logotypes, including GIRL SCOUT COOKIES®, THIN MINTS®, TREFOILS®, GIRL SCOUT COOKIE SALE®, GIRL SCOUT COOKIE PROGRAM®, GIRL SCOUT S’MORES™ and the Trefoil Design are owned by Girl Scouts of the USA. Little Brownie Bakers is an official GSUSA licensee. SAMOAS, TAGALONGS, DO-SI-DOS and SAVANNAH SMILES are registered trademarks RS RSPO-1106186 of Kellogg NA Co. TOFFEE-TASTIC is a trademark of Kellogg NA Co. Copyright ®, TM, © 2017-2018 Kellogg NA Co.
TABLE OF CONTENTS Altogether Awesome! Girl Scout Cookies® are awesome for all kinds of reasons. They are delicious, and everybody seems to have a favorite flavor. Most important, they are part of a 100-year tradition that helps power girl success. The Girl Scout Cookie Program® gives girls the opportunity to do and learn amazing things. They build lifelong skills, friendships and confidence. Thank you for all you do in your community to support the largest girl-led entrepreneurial program in the world. Page 4 Resources Page 7 Calendar Pages 8 Cookie Team Page 9 Council Promotions Page 12 Cookie Proceeds Page 13 Girl Rewards Page 15 Cookie Dough Chart and Trips Page 16 Cookie Dough Usage Page 17 How to Order Pages 18 Delivery and Booth Sales Pages 19 Booth Etiquette and Money Handling Page 20 Distributing Cookies, Receiving Money, Solicitation of Contributions Pages 22 EBUDDE Fingertip Tips Pages 24 Picking up Cookies (Cupboards) Pages 25 Tips for Selling, Booths, and Safety Pages 28 Service Area Bonus Requirements Page 29 Parent Debt Procedures Form Page 30 Troop Debt Procedures Form Page 31 Delinquent Form 2
2017-2018 Cookie Program The Girl Scout Cookie Program® is an awesome starting point for building on these five essential skills that girls can use for a lifetime: Goal setting—as she sets cookie sale goals and makes a plan to reach them. Decision-making—as she decides how her team will spend the cookie money. Money management—as she makes a budget, takes orders and handles customers’ money. People skills—as she learns to talk and listen to all kinds of people while selling cookies. Business ethics—as she is honest and responsible every step of the way. Your time and talents are valuable to girls and to the Girl Scout Cookie Program. Thank you for helping build a program where girls learn, grow and make a lasting impact on the world. 3
Cookie Resources Be sure to take advantage of all the awesome resources available online to guide you through a fun and successful Girl Scout Cookie Program®. eBudde: Your Command Center for managing the cookie sale. Order cookies, track girl activity and order girl rewards. ebudde.LittleBrownie.com VIP eTraining: Get step-by-step Girl Scout Cookie Program training whenever you’d like it! VIPeTraining.LittleBrownie.com (Or visit LittleBrownie.com for a link) Council Website: Visit our site to find procedures, forms, manuals and other helpful information: www.gshg.org/en/cookies/for-volunteers.html Baker Website: The website of our official Girl Scout Cookie baker. Find girl activities, marketing ideas, cookie facts, program resources and clip art to help girls prepare for the cookie sale. LittleBrownie.com Little Brownie Bakers YouTube Channel: Check out our library of inspiring videos TM featuring real girl stories and selling tips. youtube.com/LittleBrownieBakers GSHG Product Sales YouTube Channel: Check out our library of inspiring videos for girls, parents and volunteers. https://www.youtube.com/channel/ UCLEKYF3Jtp8gAzLqLLTDgaQ Volunteer Blog: Check out the volunteer blog for exciting girl activities and booth ideas. blog.LittleBrownieBakers.com Digital Cookie: Girl Scouts can set up their own personalized sales pages, take credit card payments and ship cookies directly to their customers. ® https://digitalcookie.girlscouts.org Cookie Club: Girls set goals, email customers to place online orders and track progress. CookieClub.LittleBrownie.com eBudde Troop App: Place orders on your mobile devices. Video and training and eBudde help are built right in. Learn more and download the app at LittleBrownie.com Booth Sale Recorder App: Record sales in real time at booths, making record-keeping a snap. Download this free app in iPhone App Store or through Google Play. Cookie Locator: Help friends locate the closest cookie booth with this app. CookieLocator.LittleBrownie.com Girl Scouts of the USA: Locate info on GS Cookie Program and national cookie badges and pins. GirlScoutCookies.org 4 Built By Me Cookie Meeting Planner: An online tool to help plan a custom cookie season. CookiePlanner.LittleBrownieBakers.com
Volunteer Resources Your time and talents are valuable to girls and Girl Scouting. We support you with lots of awesome online tools and resources. Easily link to all of them from the volunteer page at LittleBrownie.com. 5
5 Steps to Cookie Success Kick off cookie season 1 Help girls get ready by selecting learning activities that fit their experiences and interests. You can start by creating a custom plan with the Built by Me online tool. Next, kick off your first cookie meeting with a video! Cookies Live! videos are engaging, interactive shows that inspire girls to reach high goals. Girls learn selling tips and have loads of fun along the way. First-time sellers love Cookie Rookie. Made especially for young girls, this show teaches cookie names, how to ask customers to buy and more essential skills. Turn teens into Cookie Captains. Keep experienced teens interested in the cookie program and give them a chance to give back with the Cookie Captain program. Older girls love being mentors to Cookie Rookies. Set goals and track progress 2 When you help girls set high goals for the cookie season, they learn an important skill for life. Encourage girls to set two types of goals: Something they’d like to try and something they can do to help others. Visit the Volunteer Blog for goal-setting games and crafts. Have a family party 3 Hold a short family meeting so girls can tell their families about their goals and ask for assistance. At the meeting, provide copies of the new Cookies 101 Family guide to help parents understand the value of the cookie program and the basics of how to get involved. This guide assures them the program is simple—and fun! Sell beyond family and friends 4 For girls to reach high goals, they will need to expand their circle of customers. Don’t worry, customers are eagerly looking for their favorite Girl Scout Cookies. We have loads of selling tips, learning activities and crafts for girls on the Cookie Rallies and Activities for girls pages of LittleBrownie.com. Celebrate and share your success 5 When girls reach their goals, celebrate! Thank customers and share their stories, maybe by posting on the Samoas Cookies Facebook page. 6
Cookie Calendar Checklist of Important Dates Activity Date Initial order taking begins December 18 Parent Permission Forms Due December 18 Product Sale Manager Agreement Due December 18 ACH Forms due and Bank information in eBudde January 6 Cookie Booth Scheduler opens— January 13 Troop initial cookie order due in eBudde January 16 Troop initial incentive order due in eBudde — January 16 SA/District initial cookie order due in eBudde January 17 SA/District initial incentive order due in eBudde January 17 Initial order cookies delivery February 2-5 Cookie Cupboards open for additional cookie pick-up February 8 Cookie booths begin February 9 Troop Deadline to decrease initial payment February 12 Troop 1st payment due February 20 National Girl Scout Cookie Weekend February 23-25 Cookie Cupboards close March 2 Cookie sale ends—last day for cookie booths March 4 All money deposited in troop account March 5 Troops notify of decrease in final payment March 6 Troop Girl Rewards order due in eBudde March 6 SA/District final incentive order due in eBudde March 9 Wufoo online forms due: March 9 SA/District Bonus, OCFH Patch form, etc. 7
YOUR COOKIE TEAM Region Name Direct Line Email Director of Product Sales Jessica Dial 706-395-8716 JDial@gshg.org Albany Christine Branham 229-518-2919 CBranham@gshg.org Athens/Gainesville Christy Cooper 706-395-8707 CCooper@gshg.org Augusta Priscilla Brassell 762-222-1106 PBrassell@gshg.org Columbus Susan King 762-208-7128 SKing@gshg.org Lizella/Macon Pamela Rugen 478-254-9213 PRugen@gshg.org Pooler/Savannah Kristina Banks 912-988-8661 KBanks@gshg.org After Hours Questions January 8 – March 9 Cookie Hotline 678-753-4744 email@example.com Monday – Thursday: 5-9 pm Friday: Noon - 9 pm Saturday: 9 am - 2 pm Sunday: 1 - 6 pm 8
Council Promotions Operation Cookies From Home • Girls may take orders beginning December 18, 2017 - March 4, 2018 for Operations Cookies from Home. • Girl Scout Cookies will be donated to military men and women at home and overseas. • Since 2009, Girl Scouts of Historic Georgia has donated nearly 118,015 boxes of cookies to service members. • Girls get credit for every Operation Cookies from Home box they sell toward their girl rewards, and earn special rewards for selling 12 boxes for Operation Cookies from Home 2018 Cookie Pro Contest One girl per Girl Scout grade level will be selected as a top Cookie Pro 2018 and will join us in New York to participate in an incredible cookie box photo shoot as well as to talk business with GSUSA professionals! Who can participate in this contest? All registered Girl Scouts from participating councils who are selling cookies during the 2017/2018 cookie Season. When can girls participate? January 2–April 30, 2018 How can girls participate? By submitting their personalized Cookie Pro Résumé along with a photo. Her Cookie Pro résumé should include: • A photo of herself • Cookie badges and skills she’s earned • Memorable troop and customer experiences • What her troop has done or plans to do with its cookie earnings • Her best-selling tips for crushing cookie sale goals like a PRO! 9
Volunteer Responsibilities It’s a labor of love! The main job of the cookie volunteer is to: • Be a registered Girl Scout adult volunteer. • Honor and live by the Girl Scout Promise and Law. • Follow all policies and meet all deadlines. Here’s an overview of your roles and responsibilities: Before the sale •C omplete training webinar and section 5 of the VIP eTraining or complete all sections of the VIP eTraining if you are a returning Product Sales person. • Verify all information and girls in eBudde® (the baker’s online order management system). During the sale • Enter orders from girl order cards and keep eBudde up to date. • Monitor online sales from Digital Cookie, which will be visible in eBudde. • Coordinate booth sales (or ask another volunteer to do so). • Arrange cookie pickups from the Cookie Cupboard and briefly store cookies until girls pick them up (or ask another volunteer to do so). • Collect money from those picking up cookies, issue receipts and make frequent bank deposits. After the sale • Fill out rewards order in eBudde. • Help girls deliver donated cookies to your chosen organization (or ask another volunteer to do so). • Distribute girl rewards in a timely manner. • Keep troop records. • Celebrate with the girls! 10
How Girls Sell Cookies Selling practices vary from council to council. In our area, girls sell cookies through these channels: Order taking Girls ask neighbors, friends and family members to place orders for cookies. They write their orders on the paper order card, which is turned in to the cookie volunteer. The volunteer enters these orders in eBudde. Payment is collected when girls deliver cookies a few weeks later. Booth sales Troops buy cookies and resell them directly to customers, often at booths in high-traffic areas such as groceries, malls or sporting events. Our council organizes booth sale times and locations and troops can only sell at approved locations. Digital Cookie™ Girls create customized websites and send emails to people they know, asking them to buy cookies. Customers place online orders and have the option for the cookies to ® be shipped directly to their homes. Orders appear automatically in eBudde. Find out more at girlscoutcookies.org. 11
Cookie Proceeds How the cookie crumbles Troop Proceeds 16% Council sponsored program, events, 38% We have the cookies properties, training and other support customers look forward Girl Rewards 4% to every year! Girl Scout Cost of Cookies 25% Cookies are $4.00 per box for traditional varieties. Specialty Service Area/District Bonus 16% Cookies are $6.00 per box. Administrative Costs 1% Troop proceeds and reward opportunities for girls Troops will earn at least 55 cents per package sold. • 1-149 cases, $0.55 per box • 150-199 cases, $0.60 per box • 200+ cases, $0.65 per box Girl Scout Cadette, Senior, and Ambassador troops ONLY may opt out of individual rewards to earn an additional $0.05 per box. Girls will be eligible for the participation patch. 12
GIRL REWARDS Girls can earn a wide variety of rewards for their achievements in the Girl Scout Cookie Program®: • Official Girl Scout badges. • Symbols of accomplishment in the form of patches and other reward items promoted on the order card. • Cookie Dough to use toward GSHG-sponsored activities, service area/ district events, GSHG resident camp, Gold and Silver Award project expenses, GSUSA lifetime membership (graduating ambassadors only), GSUSA Destinations and merchandise from the GSHG store (in store and online). The Girl Scout Cookie Activity Pin All girls who participate in the Girl Scout Cookie Program are eligible to earn the annual Cookie Activity Pin, which recognizes the “5 Skills” learned and practiced during the sale. Girls can collect a different color of pin every year. Get details at GirlScouts.org. Cookie Rewards 2018 Theme Patch S’mores Keepsake Box or Turtle Plush Troop 24+ Boxes Thermal Cup or Art Growing Kit or Sports Pack 325+ boxes PGA Initial Bracelet Set Super Seller Samoas BOXES Pillowcase $50 Cookie Dough Order (each girl that has $10 Cookie Dough Patch Pin Earbud Case $25 Cookie Dough an initial order in the 200+ boxes 300+ boxes system) 2018 Cookie Dough Chart Cadette, Senior and Ambassador troops may choose to earn an extra $.05 per box in lieu of rewards. (Mixed grade level troops do not qualify for this option.) Turtle Bag or Flashlight T-Shirt or Weekender Tote Bluetooth Turtle or Mermaid Blanket or $75 Cookie Dough $100 Cookie Dough $50 Best Buy Gift Card $75 iTunes Card Yeti Camping Jug Cookie #Boxes Cookie #Boxes $125 Cookie Dough $150 Cookie Dough $175 Cookie Dough Dough Dough $ 10.00 50 – 99 $ 250.00 1026 – 1125 $ 25.00 100 – 225 $ 275.00 1126 – 1225 $ 50.00 226 – 325 $ 300.00 1226 – 1325 $ 75.00 326 – 425 $ 325.00 1326 – 1425 $ 100.00 426 – 525 $ 350.00 1426 – 1525 $ 125.00 526 – 625 $ 375.00 1526 – 1625 Reach $ 150.00 626 – 725 $ 400.00 1626 – 1725 the fun your goals $ 175.00 726 – 825 $ 425.00 1726 – 1825 way! Si to wor gn up $ 200.00 826 – 925 $ 450.00 1826 – 1925 k Camping Set or $150 Best Buy Card or Bicycle (age appropriate) Booths Cookie $ 225.00 926 – 1025 $ 475.00 1926 – 2000 w InstaCamera or $100 iTunes Card $300 Cookie Dough Nintendo Switch Console Girl Scou ith your $ 250.00 1026 – 1125 $ 500.00 2001+ $200 Cookie Dough t friend $400 Cookie Dough s! For additional information about the multiple uses of Cookie Dough, please see the parent guide or our website at www.gshg.org. 13 What are other ways to use your Cookie Dough? In our shops Council Programs Online shop Camp QuestFest Destinations Service Area/District Events Silver/Gold Award Materials Final Rewards are NOT cumulative. Incentive orders will be ﬁlled based upon availability. If orders cannot be ﬁlled, girls will receive Cookie Dough in place of rewards. Brand names may vary.
GIRL rewards 2018 Initial Order Girl Rewards (Cumulative) Level Item 200+ boxes (individual girl) Super Seller Patch Pin 300+ Boxes (individual girl) Samoas Earbud Case 275+ PGA Initial Order (troop) Turtle Plush Troop Incentive 2018 Final Order Girl Rewards (Non-Cumulative) Level Item 24 Boxes (no cookie dough cost)* 2018 Theme Patch *The above patch is given to the girls that achieve these levels above and beyond what they use their cookie dough to order. $10.00 Cookie Dough S’mores Keepsake Box or Bracelet Set $25.00 Cookie Dough Thermal Cup or Pillowcase $50.00 Cookie Dough Art Growing Kit or Sports Pack $75.00 Cookie Dough Turtle Bag or Flashlight $100.00 Cookie Dough T-shirt or Weekender Tote $125.00 Cookie Dough $50 Best Buy Card or Bluetooth Turtle $150.00 Cookie Dough Mermaid Blanket or $75 iTunes Card $175.00 Cookie Dough Yeti Camping Jug $200.00 Cookie Dough InstaCamera or $100 iTunes Card $300.00 Cookie Dough Camping Set or $150 Best Buy Card or Bicycle $400.00 Cookie Dough Nintendo Switch Console Final Rewards are NOT cumulative. Incentive orders will be filled based upon availability. If orders cannot be filled, girls will receive Cookie Dough in place of rewards. Brand names may vary. 14
GIRL rewards 2018 Cookie Dough Chart Additional incentives are offered for girls selling cookies at the 1,200 and 1,800 box levels. Girls must submit the proper paper- work to receive the incentive for which they qualify. The form Boxes cookie may be completed online or be submitted as a hard copy to the dough council office. Please remember that you must turn in the form 50 – 99 Boxes $ 10.00 for each Cookie Club by the deadline stated below in order to receive the incentive. These levels are NOT cumulative. 100 – 225 Boxes $ 25.00 226 – 325 Boxes $ 50.00 1,200+ boxes: Girls selling at this level will receive admission to the council QuestFest in Savannah, GA on July 12-15, 2018. This 326 – 425 Boxes $ 75.00 admission includes participation in the Quest, commemorative 426 – 525 Boxes $ 100.00 backpack and patch, entrance to the Exhibit Hall and Finale/ Concert at the Civic Center. Note that bridging, movie night, and 526 – 625 Boxes $ 125.00 event t-shirts are extra costs. This is not a chaperoned trip but an 626 – 725 Boxes $ 150.00 opportunity for the girl to attend with her troop or family. The deadline to register for this trip is March 16, 2018. Council will 726 – 825 Boxes $ 175.00 not accept any reservations for this trip after the deadline. 826 – 925 Boxes $ 200.00 1,800+ boxes: These girls must choose either the 1200+ or 926 – 1025 Boxes $ 225.00 1800+ Club as they are not cumulative. 1026 – 1125 Boxes $ 250.00 Younger girl trip is for Kindergarten through rising 5th 1126 – 1225 Boxes $ 275.00 graders. Girls selling at this level can participate in trip to Atlanta, GA on June 4-6, 2018. This trip is geared toward our 1226 – 1325 Boxes $ 300.00 younger girls and will include transportation, hotel accom- 1326 – 1425 Boxes $ 325.00 modations, Georgia Aquarium, World of Coke, Stone Moun- tain Laser Show, and Zoo Atlanta. This is a staff chaperoned 1426 – 1525 Boxes $ 350.00 trip; no parents will be allowed to attend or chaperone. The deadline to register for this trip is March 16, 2018. Council 1526 – 1625 Boxes $ 375.00 will not accept any reservations for this trip after the dead- 1626 – 1725 Boxes $ 400.00 line. It is important that this deadline is enforced so that council has time to schedule and book tickets, transporta- 1726 – 1825 Boxes $ 425.00 tion, accommodations and food. Please make sure that ALL 1826 – 1925 Boxes $ 450.00 girls who qualify for this trip are aware of the quick reserva- tion deadline. 1926 – 2000 Boxes $ 475.00 2001+ $ 500.00 Older girl trip is for rising 6th graders to 12th grade. Girls selling at this level can participate in a trip to New York City on June 18th – 21st, 2018. This trip is geared toward our older girls and will include transportation, hotel accom- modations, sight-seeing of Historical Sites, and museums. This is a staff chaperoned trip; no parents will be allowed to attend or chaperone. The deadline to register for this trip is March 16, 2018. Council will not accept any reservations for this trip after the deadline. It is important that this deadline 15 is enforced so that council has time to schedule and book tickets.
COOKIE DOUGH USAGE GSHG cookie dough can be used for: shop purchases in store or online, council events, council sponsored trips, GSHG resident camp, Girl Scout Destinations, district and service area sponsored events, Gold or Silver Award project expenses, Girl Scouts of the USA Lifetime membership (Ambassadors who are graduating high school only). All unused GSHG cookie dough earned during the 2018 cookie program will expire on December 15, 2018. Shop purchases In store cookie dough can be used to make purchases in any of the GSHG council shops. Girls must present a copy of their personalized emailed cookie dough card at the time of purchase. When orders are placed over the phone or via email for in office pick up, a copy of the cookie dough card must be forwarded via email at the time the order is placed. Online cookie dough Online cookie dough can only be used at the GSHG online shop. Girls who choose online cookie dough receive a gift certificate number via email directly from Girl Scouts of the USA. Council events and sponsored trips Cookie dough can be used to attend council sponsored events and trips. Girls are to present a copy of their personalized emailed cookie dough at the time of registration. The cookie dough should be emailed to firstname.lastname@example.org along with a completed Girl Scouts of Historic Georgia Cookie Dough Redemption form. GSHG resident camp Cookie dough can be used to cover a portion of the resident camp. Girls should present a copy of their personalized cookie dough at the time the first payment is due. Note: cookie dough cannot be used for camp deposit(s). Cookie dough for camp should be emailed to email@example.com along with a completed Girl Scouts of Historic Georgia Cookie Dough Redemption form. Girl Scout Destinations Every girl deserves a chance to experience wanderlust! Girl Scouts offers many opportunities to see new places meet new people and learn about different cultures. Girl Scout Destinations are the ultimate adventure for individual girls ages 11 and older, with different trips hosted each year by Girl Scout councils and other organizations around the world. There’s something amazing for everyone. To search for your own exciting adventure, visit the travel section of the Girl Scouts of the USA web page to apply. Once a girl receives her Destinations acceptance letter, a copy of the letter, the completed GSHG Cookie Dough Redemption Form and her personalized emailed cookie dough should be submitted to the program manager in her local office. GSHG cut a check to the Destination host as a payment on behalf of the girl. District and service area sponsored events Cookie dough can be used to attend district and service area sponsored events. Girls should present a copy of their personalized emailed card to the district or service area event director at the time of registration. Gold or Silver Award project expenses Cookie dough can be used to offset expenses related to Gold or Silver Award expenses. Girls will need to contact their local Program Manager for details. Girl Scouts of the USA Lifetime membership Ambassador Girl Scouts who are graduating from high school can use their cookie dough toward their lifetime GSUSA membership. Girls present a lifetime membership form and a copy of their personalized cookie dough card, along with additional payment if needed. All paperwork should be mailed to Juliette Williams, Registrar, c/o GSHG, 508 Shartom Drive, Augusta, GA 30901.
The Business of Cookies Here’s how our council handles... 1. Ordering 1. Initial Orders are due in eBudde January 16 a. Click girl’s name; go to bottom of screen. b. Use TAB key to enter your girl’s total Girl Scout cookie order in boxes by variety in the empty squares (enter Operation Cookies from Home cookies sold in the “OCFH” column.) c. When one girl’s order is complete, press enter or click the blue “OK” button to the right of the order line. d. Repeat above for each girl selling. e. The “Other” line is optional and you do not need to use it. f. Only use the “Booth” line if you would like to order booth sale cookies now. g. When you are finished placing the girls’ orders, click “Save.” h. Review the total case order at the bottom; if correct click “Submit” order. If you accidentally submit an incomplete order, you may contact your Service Area/District Cookie Manager and ask him/her, before January 16, to “un-submit” your order so you can complete it. If changes need to be made after this date, you must contact your Service Unit/Service Area/District Cookie Manager. i. On the Initial Order tab, the additional lines may be confusing. Just double check that you are ordering the correct number of cases. i. Packages Ordered=total number of boxes your girls have sold. ii. Cases to Order=total number of cases your troop will pick up at the delivery (total of the girls’ orders, rounded up to the nearest case.) iii. Extras = boxes not assigned to a girl or a booth 2. Re-Orders beginning on February 8th (also called pending orders) a. All cupboard orders must be placed online through eBudde. b. For small orders allow 48 hours after placing your order for pick-up c. For large orders you must have them in the system by 10 am on Monday in order to get them by Thursday or Friday. (this will allow us time to get them shipped to your location from the bakery) d. For your order to be delivered the minimum order is 125 cases e. If you do not come to the Cookie Cupboard and pick up your order within 24 hours of your scheduled pick up date and time, it will be deleted from your troop and you will not be charged f. Cookies may not be returned or exchanged once you leave the cupboard locations g. Cupboards are open until Friday March 2nd h. In eBudde you will add a transaction by i. Click the Transaction tab. ii. Click “Add a Transaction.” iii. A box will pop up for you to place your cupboard order. Be sure to complete the following fields: 1. Pick-up: Enter the date and time you would like to pick up your cookies. Be sure the cupboard is open during the time you select. 2. 2nd Party: Use the drop down menu to select “Cupboard.” 3. Next to the cupboard, use the drop down menu to select the cupboard where you would like to pick up your cookies. 4. Enter the quantity of cookies you want to pick up. Remember you can only order in full cases, not individual boxes. 5. Click the “Okay” button. The box will disappear. 6. Click the “Save” button. If you forget to click “Save”, your order will not be submitted to the cupboard. 7. Allow 48 hours before picking up your order. 17
2. DELIVERY a. Girl Scout Cookie deliveries will take place February 2 – February 5. b. Your Service Area/District Cookie Manager will tell you the location and time of your cookie delivery. c. Dress for the weather. d. Be sure to arrive at your assigned delivery time. Arriving at a time not designated for your troop may cause a backup at the delivery location. e. Once accepted, Girl Scout Cookies cannot be returned to the warehouse or any GSHG council office. Girl Scout Cookies are non-refundable. f. If a case is damaged, the case may be exchanged for a non-damaged case of the same variety at the time of troop pick-up. Once you have signed and left the delivery location, NO exchanges may be made. g. Pick up your troop’s cookies at the scheduled delivery location and time. h. Be certain to count your Girl Scout Cookies. You are responsible for the number of cases for which you sign. You will not be able to make changes to your order after you leave the delivery site. i. You must pick up only the number of cases on your initial order. If you need more cookies, you may pick up additional cases at a cookie cupboard beginning February 9th. 3. BOOTH SALES a. Sign up for Cookie Booth locations in eBudde. b. Selection process starts Saturday, January 13, 2018 at 9 a.m.be sure to promptly request your booth(s) once the system is open. c. Time slots at any Council booth location are available on a “first-come, first-serve” basis via eBudde d. Selection starts at 9 a.m. on January 13th for any troop wanting the select booths. iv. Round 1 ~ 9:00 – 9:30 a.m. Troops may choose four booths; limit two per chain; must stay within Service Area v. Round 2 ~ 9:31 – 10:00 a.m. Troops may choose four more booths; total limit of three per chain; must stay within Service Area vi. Round 3 ~ 10:01 – 10:30 a.m. Troops may choose six more booths; total limit of four per chain vii. Round 4 ~ 10:31 – 11:00 a.m. Troops may choose six more booths; total limit of six per chain viii. At the end of this two hour period, troops may have up to 20 booths ix. Round 5 ~ Jan 17th, 6:00 p.m. The site will open up for all troops to select until March 2nd. e. A cookie booth gives girls an opportunity to reach their goals by selling directly to the general public. f. A council organized booth sale is typically thought of as an agreement between the council and a business (e.g. Kroger, Walmart, etc.), where store locations in the council area can partner with us to host booth sales. g. Council sponsored booth sales offer troops the convenience of pre-approved locations and time slots set up by Service Unit/Service Area/District Cookie Managers or council representatives. h. Be sure to check for any special notes or instructions regarding your booth location. i. If you have chosen a time slot in error, simply click that slot again and click “Submit” to remove your troop from this selection. 18
4. GIRL SCOUT COOKIE BOOTH ETIQUETTE a. Remember to print and bring your confirmation with you from the Booth Scheduler. b. Arrive and leave on time. c. Come prepared. Bring small table, chairs, change, phone numbers and booth confirmation. d. Be respectful. e. Sell only Girl Scout Cookies at you Girl Scout cookie booth. f. Create a colorful display. g. Keep money protected. h. Leave the area clean. Take empty boxes home with you. i. Say thank you to everyone who visits your booth - even if they do not make a purchase. 5. MONEY HANDLING a. Complete the online ACH form by January 6th, 2018. b. Ensure that your initial cookie money is in your troop bank account by February 20, 2018 c. Troop must email the Product Sales Department if the initial payment needs to be reduced due to insufficient funds no later than February 12, 2018. The email should include the following: i. Current account balance for withdrawal ii. Reason for the shortage of funds iii. Initial payment must be paid in full by February 26th (not including delinquent parents) iv. Council will notify troops via email within ten business days of any NSF issues after the first half troop payment for that Product Sale. v. All delinquent troops will have until February 26, 2018 to correct this issue and pay in full or troop will be denied access to eBudde and no additional cookies for the troop can be ordered through the cupboards or through troop to troop transfers until the troop brings account current. Your Product Manager, Membership, Service Area Cookie Manager and cupboards will be notified. d. You must fill out and sign the ACH form. If your troop account has not changed, no voided check is needed. If you are a new troop or your bank account information has changed, a voided check is needed in order to complete the form. e. Troop bank information must be in eBudde by January 6th. f. Your final payment is automatically withdrawn from your troop bank account. g. The deadline to have all cookie money in the troop bank account is March 5th. h. Troop must email the Product Sales Department if the final payment needs to be reduced due to insufficient funds no later than March 6, 2018. The email should include the following: i. Current account balance for withdrawal ii. Reason for the shortage of funds i. The final ACH draft will occur shortly after this date, allowing time for bank processes. j. You can find your troop’s “Amount Due to Council” on the Sales Report tab in eBudde. k. Your final payment due will reflect all previous drafts and digital cookie orders. l. If a troop’s ACH draft is returned for any reason, the troop is responsible for any bank fees that occur. m. Failure to submit payment for Girl Scout cookies by the deadline may result in the immediate release of the Troop Cookie Manager and involvement of a collection agency to recoup the amount due plus troop cookie proceeds 19
6. distributing cookies and receiving money a. As soon as you pick up your troop initial order cookies, please promptly distribute cookies to the girls. b. Protect yourself! c. Fill out a money/cookie receipt for every box of cookies/money received. d. Receipt every box of cookies! Include varieties, how many of each, to whom, troop number, date, signature of adult accepting, and signature of person giving cookies. e. Both parties should count the cookies together and sign the receipt. f. When receiving money, count all money; count all money before parent leaves the premises. You sign the received by area. Have the parent sign in the received from area. g. Give parent the yellow copy of the receipt. You retain the white copy of the receipt for your records. h. Keep copies of all receipts. i. Keep track of Girl Scout cookie inventory and money in eBudde. Deposit money directly into the troop account as soon as you receive it. Do NOT hold onto money! 7. SOLICITATION OF CONTRIBUTIONS Adult members in their Girl Scout capacities may not solicit financial contributions for purposes other than Girl Scouting. Adults may engage in combined fundraising efforts authorized by the Girl Scout council and in which the local council is a beneficiary. Girl members may not engage in any direct solicitation for money. Blue Book of Basic Documents 2017, Revised June 2017 – Girl Scouts of the USA This statement comes from the Blue Book of Basic Documents set forth by Girl Scouts of the USA as a policy for all councils to abide by with their charter. In this statement one will see that direct solicitation for financial contributions is not allowed at booth sales for other than the purpose of selling cookies. They may choose to donate to Operation Cookies From Home, but it is not allowed to ask for donations directly to or for the troop, service area, or any other organization.
Placing Orders and eBudde™ Apps Managing the Sale eBudde Troop App Meet eBudde™—the power tool for cookie eBudde Troop App enables volunteers to place initial volunteers orders from their mobile devices. Video training and The online eBudde system is the home base for cookie eBudde help are built right in. volunteers. It’s where you’ll enter cookie orders, Booth Sale Recorder app reserve cookie booths, manage pickups, place girl With the Booth Sale Recorder app for smartphones, rewards orders and more. volunteers can enter the number of cookie packages sold at the cookie booth, select which girls will receive credit and send the information directly to their eBudde accounts. Cookie Locator mobile app The Cookie Locator mobile app is the most delicious app ever! Cookie Customers can use their smartphones to find cookie booths nearby. Booth Scheduler Volunteers, please keep Booth Scheduler in eBudde up-to-date so customers can find you with the Cookie Locator mobile app. Cupboard Keeper mobile app eBudde™ Help Center The Cupboard Keeper mobile app helps cookie The eBudde Help Center is a dedicated website that cupboards digitally track cookie pick-ups. Volunteers provides direct support to volunteers using eBudde for place orders in eBudde, then sign for their cookies at both digital and traditional sales. the cupboard and a receipt is sent electronically and recorded in eBudde. Be sure anyone picking up cookies is registered in eBudde. 21
eBudde™ Fingertip Facts eBudde is a cookie volunteer’s best friend. Here’s where you’ll order cookies, track deliveries and more. You will receive eBudde training that will make the season a snap. Here are some quick reference facts. INITIAL ORDER All Users 1. ebudde.LittleBrownie.com 6. OTHER – Click OTHER, bottom of screen, click 2. Enter your email address, temporary password: squares to begin entry. TAB to enter in boxes and Toff6287. Click LOGIN. variety number of cookies for booth sales. ENTER 3. Change your password, enter/review contact (on keyboard) or OK button. information, Click SUBMIT. 7. SAVE the page. 4. System works through tabs at top of page. 8. Review the totals at the bottom, if correct click SUBMIT order. You cannot change order after it has Click each TAB to enter each page. been submitted. Contact your volunteer manager or the product sales staff to make changes. Contacts Tab 9. Print copy for your records. 1. Review information; edit as necessary. Setting Tab Reports Tab 1. Enter goal in packages. 1. Need additional information on delivery sites? Click 2. Mark Opt-out rewards for additional profits. If you Reports Tab and run Delivery Stations report. are a Cadette, Senior or Ambassador troop only. 3. Enter banking information. Delivery Tab 4. Click UPDATE to accept all changes. 1. Review, and enter delivery information. SUBMIT information. Girls Tab 2. Select time slot if applicable. 1. Enter girl’s goal in packages, enter t-shirt size. 3. Print Confirmation Form. 2. Click UPDATE to accept all changes. Rewards Tab Initial Order Tab 1. Click FILL OUT next to Initial Rewards Order. 1. Click each girl’s name; go to bottom of screen, click 2. Review Girl orders and Submit if applicable. squares to begin entry. 3. Enter or review total rewards earned. 2. TAB to enter your girls total cookies order in 4. Click SUBMIT to submit your order. packages by variety. 3. Press ENTER (on keyboard) or OK button. 4. Repeat for each girl. 5. BOOTH – Click BOOTH, bottom of screen, click squares to begin entry. TAB to enter in boxes and variety number of cookies for booth sales. ENTER (on keyboard) or OK button. 22
eBudde™ Fingertip Facts Booth Sales FINAL ORDER (Booth Sales Tab) (Girl Orders Tab) Council Sites 1. Update girl orders to include all additional 1. Click the Council Sales button. packages sold and payments made. 2. Find booth sales you would like to sign up for, click 2. Click Save to save your information. date and time. 3. Click time slot and click submit button. Rewards Tab 1. Click FILL OUT next to Final Reward Order. Troop Requests 2. Review Girl Orders and Submit. 1. Click the My Sales button. 3. Enter or review total rewards earned. 2. Click add a location. 4. Click SUBMIT to submit your order. 3. Fill in location site information, date and time range. Reports Tab 4. Click update. Request will be pending until 1. Need additional information on cupboard location approved or denied. and hours? Click Reports Tab and run Cupboards report. REMEMBER: Please keep Booth Scheduler in eBudde up to date with Transactions Tab your group’s times and dates. This data powers Cookie 1. Enter troop-to-troop transactions. Locator and allows customers to find you. 2. Enter pending order to the cupboards. 3. Click Save to save your information. Deposit Tab 1. Click add a deposit at the top of page. TAB through boxes, press ENTER on keyboard. 2. Enter on Deposit tab: bank, date, transaction number, and amount of deposit. (use decimal points, 157.50) Sales Report Tab 1. Review final package numbers. 2. Review your receipts. 3. Review your Operation Cookies From Home orders. 23
Picking Up Cookies Here’s how the Cookie Cupboard operates. LOCATION CONTACT HOURS Crown North American Christy Cooper Monday–Friday 9 - 5 150 Trade St Bogart, Ga 30622 firstname.lastname@example.org Saturday by appointment only 706-395-8707 Gainesville Council Office Christy Cooper Wednesday and Thursday 9-5 535 Spring Street SE email@example.com Friday 9-Noon Gainesville, Ga 30501 706-395-8707 Saturday by appointment only H&S Transfer Priscilla Brassell Monday–Friday 9 - 5 1240 Gordon Park Road firstname.lastname@example.org Saturday by appointment only Augusta, GA 30901 762-222-1106 AC White - Pooler Kristina Banks Monday –Friday 9 - 5 102 Sharon Court email@example.com Pooler, Ga 31322 912-988-8661 AC White-Hinesville Kristina Banks Monday–Friday 9 - 5 250 Hardman Road firstname.lastname@example.org Walthourville, Ga 31313 912-988-8661 Albany Council Office Christine Branham Wednesday and Thursday 9 -5 515 Pine Ave email@example.com (closed from 1 pm-2 pm) Albany, Ga 31701 229-518-2919 Friday 9 - Noon Saturday by appointment only Tifton-Storage Solutions Beverly Covington By Appointment Only 3141 S Carpenter Rd firstname.lastname@example.org Tifton, Ga 31793 229-402-1185 AC White - Columbus Susan King TBD 4949 Schatulga Road email@example.com Columbus, Ga 31907 762-208-7128 Columbus Council Office Susan King Wednesday and Thursday 9 -5 1344 13th Ave firstname.lastname@example.org Friday 9 -Noon Columbus, Ga 31901 762-208-7128 Saturday by appointment only AC White - Macon Pamela Rugen Monday–Friday 9 - 5 670 Guy Paine Road email@example.com Macon, Ga 31206 478-254-9213 ❧ All cupboard orders must be placed online through eBudde. ❧ For small orders allow 48 hours after placing your order for pick-up ❧ For large orders you must have them in the system by 10 am on Monday in order to get them by Thursday or Friday. (this will allow us time to get them shipped to your location from the bakery) ❧ For your order to be delivered the minimum order is 125 cases ❧ If you do not come to the Cookie Cupboard and pick up your order within 24 hours of your scheduled pick up date and time, it will be deleted from your troop and you will not be charged ❧ Cookies may not be returned or exchanged once you leave the cupboard locations
Cookies by the carload Use this guide to approximate how many cases of cookies will fit in your vehicle. The amounts assume the car will be empty except for the driver and uses all space except the driver’s seat. Safety Note: Avoid carrying cookie cases and children in the passenger Top-Selling Tips area of a vehicle at the same time. Share these awesome tips from real Girl Scouts®. Number of Car Type cases Door-to-door sales Encourage girls to canvass their communities with Compact car 23 buddies and adult partners, leaving no doorbell Hatchback car 30 unrung! Mid-size sedan 35 • Girls can take orders door-to-door at the beginning of the cookie sale with their order cards. Sport utility vehicle 60 • Girls can sell door-to-door with cookies in hand. Station wagon 75 After cookies are delivered, load up a wagon with cookies, make signs, and you are ready for a Minivan (seats in) 75 neighborhood walkabout. Pick-up truck (full bed) 100 Online sales Cargo van (seats in) 200 Customers buy more cookies when girls sell online. If your council is participating in Digital Cookie, girls can send cookie customers to their website to order and pay for their cookies online that will be shipped directly to their door. GSHG does not participate in the Girl Delivery portion of Digital Cookies for our girls’ safety. When girls have cookies in hand they can pay for cookies through the Digital Cookie App. Social networking Online social networking sites are a great place for teens (13 and older with parental permission) to ask for cookie orders. Be sure girls follow the GSUSA safety guidelines for online marketing. Telephone sales It’s fast and easy to sell Girl Scout Cookies by phone. • Girls can review order cards from previous years and contact these customers again. • Once cookies have been delivered, girls may want to call customers, thank them for their orders and ask if they need additional cookies. 25 • Try a text-a-thon. Girls may want to text their friends and family to let them know it’s cookie time and to ask for orders.
Workplace sales •G irls can contact business owners or managers to request permission to sell cookies at a workplace. • Girls can either make a quick “sales pitch” at a staff meeting or make sales calls around the office, Booth Selling Tips depending on the wishes of the business. • Once employee sales are completed, the business Offer an Operation Cookies From Home option may allow girls to leave an order card in a visible During booth sales, ask customers to donate cookies spot. Leave a note from your team outlining to Operation Cookies From Home. Promote the option their goals and plans for the cookie proceeds. with posters and a special box (or wagon) for donated (Remember not to list the girls’ last names or phone cookies (or tally donated boxes on a large chart). numbers on the order card or note). An adult at work may oversee the card, but it is the girl’s Give away bite-sized samples responsibility to fill all orders, write thank-you notes Let customers have a taste so they can try something and oversee delivery. different—they may even find a new favorite. Keep the • Girls should establish a date and time to pick up the variety’s nutrition label in full view in case a customer order card and deliver the cookies. has food sensitivities. Booth sales help girls reach more customers Share goals with customers Booth sales are a great way to increase your team’s They love to hear how girls are making a difference, so success. Remember, you must have the appropriate encourage girls to make posters, banners or t-shirts to permission from authorities and your council before get the word out. the booth sale. Possible high-traffic locations include: • Grocery stores Make cookie bundles • Sporting events Attach a ribbon and a handmade card for maximum • Parks impact. • Banks • Malls Give away recipes • Universities Encourage customers to try something new by offering a recipe card with every purchase of multiple boxes. 13 26
Safety Tips Be sure girls understand and follow these safety rules: • Show you’re a Girl Scout—Wear the Girl Scout membership pin and/or Girl Scout clothing to identify yourself as a Girl Scout. • Buddy up—Always use the buddy system. It’s not just safe, it’s more fun. • Be streetwise—Become familiar with the areas and neighborhoods where you will be selling Girl Scout Cookies®. • Partner with adults—If you are a Girl Scout Daisy, Brownie, or Junior you must be accompanied by an adult when taking orders or selling/delivering product. If you are a Girl Scout Cadette, Senior, or Ambassador you must “buddy up” when selling door-to-door. Adults must be present at all times during cookie booth sales. • Plan ahead—Always have a plan for safeguarding money. Avoid walking around with large amounts of it or keeping it at home or school. Give proceeds to supervising adults who should deposit it as directed by your Girl Scout council as soon as possible. • Do not enter—Never enter the home or vehicle of a person when you are selling or making deliveries. Avoid selling to people in vehicles or going into alleys. • Sell in the daytime—Sell only during daylight hours, unless accompanied by an adult. • Protect privacy—Girls’ names, addresses and email addresses should never be given out to customers. Use a group contact number or address overseen by an adult for customers to request information, reorder or give comments. Protect customer privacy by not sharing their information except for the product sale. Girls should never take credit card numbers. • Be safe on the road—Always follow safe pedestrian practices, especially when crossing at intersections or walking along roadways. Be aware of traffic when unloading product and passengers from vehicles. • Be net wise—Take the Girl Scout Internet Safety Pledge before going online and follow the specific guidelines related to marketing online. http://girlscouts.org/help/internet_ safety_pledge.asp Source: Girl Scouts of the USA 27
2018 Service Area or district bonus Service Area/District may earn up to $.25 per case based on meeting the specific requirements. A Service Area/District Product Manager must be in place in order for your Service Area/District to earn this bonus. This form is due on Friday, March 9, 2018 by 5 pm. In each section that you completed on time you must put your initials and the date completed. Failure to complete this form in its entirety will jeopardize your potential Service Area/District Bonus. Each section of this form is worth 5 cents per case with the total adding up to 25 cents per case. 1 - MEMBERSHIP GOALS (5 cents per case) Based on the 2016-2017 membership rosters as of March 31st, 2017, 75% of girls in the Service Area or District must be re-registered by October 8, 2017. 2 - FORMS (5 cents per case) The following items have been completed and submitted to council by the deadline for each form. NO exceptions will be made for returning troops. - Service Area/District Manager Agreements completed and submitted by December 18th, 2017. - Troop Manager Agreement completed and submitted by December 18th, 2017. - VIP eTraining completed and submitted by December 18th, 2017. - Service Area/District ACH form has been submitted online by January 6th, 2018. (if you completed this during fall you do not have to repeat unless something has changed) - Girl permission forms completed online by December 18th, 2017. - Troop ACH forms completed online by January 6th, 2018. (if you completed this during fall you do not have to repeat unless something has changed) - Cookie Booth spreadsheet turned in to council by January 6th, 2018. - Debt Procedure Acknowledgment Agreement completed by parents and troop leaders are submitted by December 18th, 2017. 3 - FINALIZING SALE (5 cents per case) The following items have been completed and submitted to council by March 9th, 2018: - All troops have assigned all cookies to a girl - All troops have selected all the girl incentives - All troops have submitted their Operation Cookies from Home Patch Order forms with documentation if necessary 4 - DELINQUENCIES (5 cents per case) All Delinquent Account paperwork with 100% of supporting documents have been completed and submitted to council by March 9th, 2018:. 5 - PAYMENTS (5 cents per case) All of the deposit deadlines were met by participants - February 20th, 2018 first half of the initial order - March 5th, 2018 balance of all orders **If there are any NSF’s from the troops not having the appropriate amount to cover the withdrawal this will disqualify the SA/District from this portion of the bonus!
girl scouts of historic georgia Parent debt procedures 2018 It is the policy of Girl Scouts of Historic Georgia (GSHG) to work with all Service Areas to remediate outstanding debt to the troop and/or council. To that end, if a delinquent payment is anticipated, this should be communicated to the Product Sales Manager before the payment is due from the troop to avoid money being withdrawn, via ACH, and a penalty incurred for lack of funds. Following are guidelines established to remediate outstanding debt. FOR UNCOLLECTED FUNDS FROM A PARENT 1. The 1st initial payment is due on February 20, 2018. Therefore, the Troop Leader/Service Area Cookie Manager and/or SAM must notify council of uncollected funds via email (to Product Sales Director and/or Product Sales Manager) no later than February 12, 2018. The following support documentation must be provided: a. The Delinquent Account Form b. Copies of all receipts for cookies/payments c. A copy of the signed parent permission slip 2. Upon receipt of documentation, council will adjust the troop amount due to reflect the unpaid parent’s portion. 3. Once notification has been received, council will contact the parent. a. 1st notice: Parent will be contacted by phone as well as email informing them that they have five (5) business days to pay in full.* b. 2nd notice: After five (5) business days, a second letter will be sent to the parent and a copy to the SAM/SA Cookie Manager and Troop Leader. No cookies shall be swapped or checked out by parent until 1st initial amount is paid to Cookie Manager. *All efforts will be made to offer the parent payment options. Once paid, parent requesting more cookies must have money from any remaining cookies paid before additional cookie orders are filled. 4. Failure by parent to respond within ten (10) business days after 2nd notice will result in a certified letter being sent to parent requesting a response within ten (10) business days. *The council will continue to offer the parent payment options. 5. After twenty-five (25) business days from the 2nd notice with no response, GSHG will consider the property stolen and a certified letter will be issued to the parent informing them that GSHG will be filing “Theft by Taking” or “Theft by Conversion” charges against them with the appropriate court of law. GSHG also reserves the right to pursue any collection procedures allowed under the law. 6. Until outstanding debt to the council is paid in full, the girl(s) will not receive rewards/incentives for any sales. 7. Adults/girls who have any outstanding debt to the council are not permitted to participate in the council Product Sale and/or Cookie Program or other fund-raising activities until such debt is resolved. 8. Any adult who has an outstanding debt to the council cannot be certified as a member in good standing of GSHG and, therefore, may not officially represent the council in the community, council, or beyond. In addition, she/he cannot handle troop, community, or council funds or products. *Payments will be accepted via certified check, money order, credit/debit cards or cash. Parent Acknowledgement: By: Date: Print:
girl scouts of historic georgia tROOP debt procedures 2018 It is the policy of Girl Scouts of Historic Georgia (GSHG) to work with all Service Areas to remediate outstanding debt to the troop and/or council. To that end, if a delinquent payment is anticipated, this should be communicated to the Product Sales Manager before the payment is due from the troop to avoid money being withdrawn, via ACH, and a penalty incurred for lack of funds. Following are guidelines established to remediate outstanding debt. Procedures for Uncollected Funds from a Troop: 1. Troops that cannot make their full 1st initial payment (not including delinquent parents) will be denied access to eBudde and no additional cookies for the troop can be ordered through the cupboards or through troop-to-troop transfers until the troop brings their account current. Product Manager, Membership Manager, Service Area Cookie Manager and cupboards will be notified. All delinquent troops will have until February 26, 2018 to correct this issue and pay in full. 2. Council will notify troops via email within ten (10) business days of any NSF issues after the troop’s first 1/2 payment. All delinquent troops will have until February 26, 2018 to correct this issue and pay in full or troop will be denied access to eBudde and no additional cookies for the troop can be ordered through the cupboards or through troop-to-troop transfers until the troop brings account current. Product Manager, Membership Manager, Service Area Cookie Manager and cupboards will be notified. 3. If final payment is unsuccessful, troop will be notified via a phone call and email from the council and be given five (5) business days to pay off debt or sign a council conditioned payment plan. Product Manager, Membership Manager, Service Area Cookie Manager and cupboards will be notified. Service Area Product Manager will complete a Delinquent Form on the troop. 4. On day six (6) following 1st delinquency contact, if no payment is received, troops will receive an email and/ or letter from the Product Sales Manager, with a copy to the SAM and SACM, requesting full payment or a signed payment plan within ten (10) business days. 5. On day sixteen (16) following 1st delinquency contact, if no payment is received, troops will receive a certified letter from the Director of Product Sales requesting full payment within fifteen (15) business days or submit a signed payment plan. 9. On day thirty (30) following 1st delinquency contact, if no payment has been received nor a troop Promissory Note been signed, GSHG will consider the property stolen and a certified letter will be issued stating that GSHG will be filing “Theft by Taking” or “Theft by Conversion” charges with the appropriate court of law. GSHG also reserves the right to pursue any collection procedures allowed under the law. 6. Troops will not receive rewards or be allowed to participate in any upcoming Product Sale and/or Cookie Sale until payment is resolved.* 7. Adults/girls who have any outstanding debt to the council are not permitted to participate in the council Product Sale and/or Cookie Program or other fund-raising activities until such debt is resolved. 8. Any adult who has an outstanding debt to the council cannot be certified as a member in good standing of GSHG and, therefore, may not officially represent the council in the community, council, or beyond. In addition, she/he cannot handle troop, community, or council funds or products. *Payments will be accepted via certified check, money order, credit/debit cards or cash. Troop Leader and Cookie Manager Acknowledgement: Troop Leader: Cookie Manager: Print: Print: Date: Date:
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