Covid - 19 Management Plan - The Tops Conference Centre
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Covid – 19 Management Plan
*This Management Plan is a live document and will be revised regularly as federal and state legislation is updated.
Plan Completed by: Raki Sakaria-Cecil
Approved by: David Tolman (Executive Director – Fresh Hope Venues) Version 2021.6 Dated 06/01/2021
This Document should be read in conjunction with:
Covid-19 Management Plan Site Risk Management Plan version 2020.1
The purpose of this document is to provide readers with a framework of how The Tops Conference Centre plans to navigate its operations in a Covid-19
environment. The Tops recognises the importance of camping and temporary community and the benefits it provides both mentally and physically. The Tops
is committed to protecting all staff and guests from the risk of transmission and ensuring a safe environment for all stakeholders. However, due to the
dynamic nature of the Covid-19 Pandemic and the responses from governmental bodies, the restrictions on our operations may change more quickly than this
framework can be updated. As a result, we encourage all stakeholders to closely consider current public health guidelines before visiting our site.
Please note, The NSW Department of Education in partnership with NSW Health allow school children not to adhere to social distancing restrictions while in a
school environment. There is currently no clear advice from Government health bodies that this is also the case in a camping environment. Once this is
addressed and Industry guidelines are made available, this document will be updated accordingly.
Written with reference to the following Industry and Government documentation:
1 Australian Camps Association and Christian Venues Association “Covid-19 Guidance Document for Camps”
2 Outdoor Council of Australia (OCA) Framework for Rebooting Outdoor Activities in a Covid-19 Environment
3 https://www.safeworkaustralia.gov.au/collection/covid-19-resource-kit
4 https://www.health.gov.au/news/health-alerts/novel-coronavirus-2019-ncov-health-alert
The Tops Conference Centre Covid-19 Risk Management plan
Version 2021.6 06/01/2021 2Guest and Staff practices
Subject Management Plan Who When
Guests- Pre arrival § Guest group leaders to remain aware of and prepare the group to Office Prior to arrival
Communication, comply with any current restrictions or health orders presented by the Administration
Planning & Site NSW government.
Requirements § Group leader will be required to present up to date group list with all
guest names & contact numbers, as well as a copy of room numbers
and activity group allocations if applicable. Preferred method for this is
via our group Events Portal. If a group refuses to use the Event Portal to
provide these details, they will need to be provided by a excel
spreadsheet. These details will need to be provided before the site
induction can proceed.
§ Groups must assign their own CovidSafe Officer. Their role is to ensure
the guest-led measures laid out in this document are followed.
Some responsibilities include but are not limited to; ensuring guests are
sanitising & social distancing, complete daily questionnaire screening, CovidSafe
contact if an outbreak occurs, liaise between The Tops, group & NSW Officer
Health.
§ The Guest CovidSafe officer must be aware of all current NSW health
reported hotspots, latest COVID-19 case locations in NSW and inform
The Tops about any guest who has travelled to/from or lives in a
hotspot area.
§ No guests to attend camp if feeling unwell
§ All groups recommended to download CovidSafe App prior to arrival
§ Guests are screened for Coronavirus related symptoms on a daily basis.
Seen screening questionnaire on page 17. The Tops recommends this
to be completed each meal time by the groups CovidSafe officer and
results documented.
§ Pillows & doonas will no longer be provided in rooms. Guests will need
to bring their own pillows, doonas/sleeping bags (as well as
sheets/towels/toiletries as normal).
The Tops Conference Centre Covid-19 Risk Management plan
Version 2021.6 06/01/2021 3§ Guests are encouraged to bring their own personal hand sanitiser.
Guest transportation § Book vehicle appropriate for group as per Government guidelines Admin Prior to booking
when booked through § Transport provider to advise control measures and their CovidSafe
The Tops Management Plan Third Party During
§ Recommend group provide hand sanitiser prior to embarking transport Transportation
§ Ensure participants stay seated throughout travel provider
All Tops Staff § Staff with customer facing roles to wear face masks or communicate All Departments Prior to work
behind protective screens recommencement
§ Staff to complete compulsory CovidSafe training online. The All Staff
importance of regular hand washing > than 20sec, respiratory etiquette Throughout shift
and social distancing is highlighted
§ In line with current Government recommendations all Guest facing staff Ongoing
will be encouraged to wear a face mask when they cannot socially
distance
§ Staff are allocated to specific guest groups to minimise any crossover
between groups
§ Staff are aware of Covidsafe reporting procedures
§ Staff are encouraged to download the CovidSafe tracing app supplied
by the Australian Government
§ Staff are aware of any leave entitlements if they’re sick and are
required to self-isolate
§ Staff are screened daily for Covid-19 related symptoms. Using screening
questionnaire on page 17, results are documented
§ Staff given department specific cleaning induction e.g. when to
disinfect, what product is used, safe handling etc
§ Staff are required to thoroughly disinfect their hands at the start of
each shift
§ Alcohol based sanitiser readily available around site
§ Unnecessary physical contact with participants is prohibited at any time
e.g. no high fives or handshakes
The Tops Conference Centre Covid-19 Risk Management plan
Version 2021.6 06/01/2021 4§ Briefings are conducted outdoors where practically possible or inside in
well ventilated environments
§ All shared equipment e.g. radios and keys, to be disinfected at the end
of each shift
Venues
Subject Management Plan Who When
Group arrival – By § Admin staff consult with group leaders to stagger arrivals Guest On arrival
coach § Controlled disembarkation of buses Relations/Program
§ Guests must sanitise their hands as they disembark the bus Team
§ Each guest to collect their own luggage where possible
§ Additional trailers/luggage trollies are supplied to create more space in
meeting rooms where possible/required
§ Sanitise hands on arrival to meeting room Group CovidSafe
§ Guests are screened for Corona virus related symptoms on arrival to Officer
meeting room. See screening questionnaire on page 17
Group arrival – Other § Admin staff consult with group leaders to stagger arrivals Office On arrival
§ Sanitise hands on arrival to meeting room Administration
§ Guests are screened for Corona virus related symptoms on arrival. See Group CovidSafe
screening questionnaire on page 17 Officer
Contractors or Visitors § All contractors and visitors report to reception to sign in and out. Sign Third Party On arrival
in questionnaire includes Corona virus screening
The Tops Conference Centre Covid-19 Risk Management plan
Version 2021.6 06/01/2021 5Induction § Tops Staff to brief group on site procedures, including briefing on Program Team & On arrival
washing hands, respiratory etiquette, dining room operation & Guest Relations
Housekeeping changes
§ Guest Relations to complete induction with group leader, explain Guest Relations On arrival
procedures & responsibilities
§ Group Covid Safe Officer inducted & details provided
§ Group leader to provide up to date group list with all guest names &
contact numbers that will be provided to health officials if required for
contact tracing
§ Group leader to provide up to date rooming allocations that will be
provided to health officials if required for contact tracing
§ Group leader to provide up to date activity group allocations that will
be provided to health officials if required for contact tracing
§ Group list, room allocations & activity groups to be saved in group
booking file on departure
Other § Water bubblers closed Maintenance, On-going
§ Alcohol based hand sanitiser available in all meeting rooms & common Catering, Office
areas Staff, Guest
§ Meeting room chairs, tables & guest equipment to be disinfected Relations
between groups
§ Disinfectant wipes available in meeting rooms for cleaning shared
equipment during stay (e.g. microphone)
§ Hygiene information posters throughout sites & bathrooms
Someone presents with § Refer to Covid-19 Response Plan page 15 of this document Group Leader On-going
flu like symptoms § If a guest presents with Coronavirus symptoms, they will be asked to
leave site & seek medical attention. They will not be able to return to Tops Management
site until an official negative result is provided.
The Tops Conference Centre Covid-19 Risk Management plan
Version 2021.6 06/01/2021 6Housekeeping
Subject Management Plan Who When
Cleaning Rooms § Work tubs are to be cleaned with disinfectant at the commencement Housekeeping Once Guest Depart
and end of each shift, and restocked for the next shift staff
§ Consistent with NSW health guidelines Vacuums are fitted with a HEPA
filter and emptied at the end of each camp
§ Gloves are compulsory while vacuuming
§ Each staff member has their own work tub and cleaning products, for
the duration of their shift
§ Gloves are compulsory and changed for each new room entered
§ Hands are cleaned using alcohol-based sanitiser after each glove use
§ A recommended detergent based disinfectant product is used on all
hard surfaces to kill any trace of Covid-19 that may be present
§ New cleaning cloths used for each area cleaned, e.g. Basin, shower,
toilet, mirror, room areas.
§ All used cloths are placed in a sealed plastic bag, and laundered
§ Shower curtains are sprayed with disinfectant every clean. At the
departure of the group, shower curtains are taken down and replaced
with new clean curtains. Used shower curtains are bagged and
laundered.
§ Window curtains are sprayed with disinfectant at each room clean.
§ All outdoor furniture is disinfectant daily
Making beds • Gloves are compulsory and changed for each new room entered Housekeeping Once Guest Depart
• Hands are cleaned using alcohol-based sanitiser after each glove use staff
• Beds are fitted with fresh linen after each guest’s departure
• Used bedding is bagged and laundered
Conducting toilet § Gloves are compulsory and changed for each new room entered Housekeeping Daily
checks § Hands are cleaned using alcohol-based sanitiser after each glove use staff
Within the rooms:
The Tops Conference Centre Covid-19 Risk Management plan
Version 2021.6 06/01/2021 7§ Frequently touched areas such as basins, taps, toilet seats and flush
buttons, light switches, door handles, push plates, bunk rails, windows
and floors will be sprayed and wiped down with a recommended
detergent-based disinfectant. This is used on all hard surfaces to kill any
trace of Covid-19 that may be present
§ Bin bags replaced daily
§ Windows left open to allow ventilation
Conducting toilet § Gloves are compulsory and changed for each new room entered Housekeeping Daily
checks in meeting § Hands are cleaned using alcohol-based sanitiser after each glove use staff
rooms: § Frequently touched areas such as, toilets, fridges, Tv remotes, sinks,
taps, microwaves, doors and push plates, light switches, tables, sound
desks, telephones, windows, floors, stair railings are wiped down with a
recommended detergent-based disinfectant. A disinfectant is used on
all hard surfaces to kill any trace of Covid-19 that may be present
§ Curtains require a disinfectant spray daily.
§ All air conditioners are adjusted for air flow
§ Windows are opened to allow for ventilation
§ All Outdoor furniture is disinfected daily
The Tops Conference Centre Covid-19 Risk Management plan
Version 2021.6 06/01/2021 8Catering
Subject Management Plan Who When
Infection control • A freshly laundered apron must be worn by catering staff for each shift. Employees and Mealtimes
Old aprons will be taken to the HK department for laundering daily guests
• Mask wearing requirements – In line with the Public Health (COVID – 19
Mandatory Face Coverings) Order 2021 released 2/1/2021 - all
hospitality staff whose function requires them to deal directly with
members of the public must wear a fitted face covering at all times
while carrying out that function. Exemptions and exceptions to this
Health Order can be viewed on the NSW Health website
• In addition to the above wearing of masks Catering staff will wear
gloves during all food service functions, set-up and clean-up activities.
Gloves will be regularly changed throughout the course of catering
related activities and hands washed and dried thoroughly between
glove changes
• All Catering staff are expected to maintain the highest levels of hand
hygiene at all times whilst on duty
• No buffet style food service at main mealtimes – all meals will be
served by catering staff and given to guests
• Wherever practicable, the Catering department will seek to minimize
common touch points. E.g. no shared sauce bottles, pc sauces to be
provided. Where those communal touchpoints exist e.g. tea & coffee
stations hand sanitiser will be available
• Indoor dining areas will be designed to comply with social distancing
requirements. Please contact The Tops for maximum number of guests
permitted in individual dining areas
• Floor stickers will be provided to indicate appropriate 1.5-meter
separation for guests while lining up for meals
The Tops Conference Centre Covid-19 Risk Management plan
Version 2021.6 06/01/2021 9• No shared food platters for either main or supplementary meals. E.g.
no fruit platters or trays of cake/slice that guests would normally self-
serve. Please contact The Tops if you would like further information
• Additional hand washing stations will be provided outside dining areas.
Guests and staff are asked to wash hands thoroughly before entering
dining areas.
• Consistent with advice from NSW Food Authority, The Tops reserves
the right to refuse food service to any guest displaying symptoms such
as fever or coughing
Maintenance
Subject Management Plan Who When
Operation § Shared equipment e.g. tools will be disinfected at the end of each use Maintenance Daily
§ While undertaking works Contractors and staff will minimise contact Staff
with fittings or fixtures not associated with the task being undertaken,
and minimise being in areas not associated with the task
§ All debris and rubbish will be removed from the work area during (if
excessive rubbish is generated) and after the work is completed
Rubbish will be put in appropriate containers as it is generated e.g.
garbage bags or boxes and disposed of in the skip bin
§ All work areas will be wiped down, swept or vacuumed up before
leaving the area
§ Housekeeping will be informed so they can disinfect the area as needed
The Tops Conference Centre Covid-19 Risk Management plan
Version 2021.6 06/01/2021 10Activities
Subject Management Plan Who When
Program Development § Consistent collaboration between Program Developers and Guests is Program Pre – Arrival
essential in creating a program that can achieve its educational Developers
outcomes while operating in a CovidSafe environment. On going
§ Programs are structured to suit a maximum group size of 25 Guides
participants, ensuring groups limit their time in any one location During activities
§ Programs are predominantly outdoors. Time indoors is kept to a Program Team
minimum, where practically possible Management
§ Activities were CovidSafe measures can be easily controlled are
encouraged e.g. Bushwalking
§ Programs adhere to all state and federal guidelines, and are built using
framework provided by peak bodies
Participants in Outdoor § Guests are screened for Coronavirus related symptoms daily. By groups Participants On arrival
Activities COVID safe officer. See screening questionnaire on page 17.
§ In accordance with NSW Government guidelines school children do not Outdoor Guides Ongoing
need to follow strict adult physical distancing requirements but should
follow good hygiene practices. Staff should continue to keep 1.5m Management During activities
physical distance when practically possible
§ Participants under the age of 18 are required to have permission from
their parents or guardians to participate in Outdoor activities
§ Group size is a maximum of 25 participants excluding the guide/s and
supervisors
§ Groups will be classified as “school” and “non-school”
§ School groups are those that come from the same environment into the
same environment
§ For school groups each activity requiring PPE equipment will employ a
cycle process with 2 sets of gear. Gear will be sanitised after every use.
If gear is shared, a hand sanitising process is implemented
The Tops Conference Centre Covid-19 Risk Management plan
Version 2021.6 06/01/2021 11§ Non-school groups require their own personal PPE which will be meet
on a need’s basis
§ Alcohol based sanitizing stations are readily available around site
Program Operation § Social Distancing of at least 1.5 meters between individuals should be Guides During activities
(Common to all implemented wherever possible. Where it is not possible to operate
activities) and maintain physical distancing, other control measures are Participants
implemented. Such as minimising the number of individuals in a 1.5m
area, and using PPE e.g. gloves, and face mask Program Team
§ Maximum of 25 participants excluding guides and guest group Management
supervisors
§ Where shared equipment is necessary a sanitising process is
implemented. Equipment is then wiped down post session and/or
quarantined
§ Standard precautions should be taken when administering First Aid e.g.
gloves and apron for dealing with blood or bodily fluids
Abseiling § Refer to Program Operation (common to all activities) Guides During activities
§ 2 guide operation as per SOP’s
Archery § Refer to Program Operation (common to all activities) Guides During activities
§ 1 Bow between 3-4 participants
§ Regularly disinfect hands during session
Bushwalking § Refer to Program Operation (common to all activities) Guides During activities
§ Walking in groups on trails where social distancing and hygiene norms
can be maintained
§ Sharing of personal equipment is discouraged e.g. hiking poles
§ Guides to ensure no crossing over with other groups by staying in
frequent communication
The Tops Conference Centre Covid-19 Risk Management plan
Version 2021.6 06/01/2021 12Challenge Courses § Refer to Program Operation (common to all activities) Guides During activities
High Ropes, Treeline § 1 Participant per activity element. Total of 5 element sections on the
High Ropes Course = 5 Participants on course at any one time.
§ Non-school groups Treeline Adventure: Blue waist harnesses are used
in place of full body harness with chest harness is fitted for added
safety.
Climbing § Refer to Program Operation (common to all activities) Guides During activities
§ Allowed in groups of four, one Person climbing while three belay
§ Six belay one at leap of faith on two ropes
Carts § Refer to Program Operation (common to all activities) Guides During activities
§ 5 carts allowed on the track at a time
§ 1 Cart between 3-4 participants
§ Regularly disinfect hands during session
Giant Swings § Refer to Program Operation (common to all activities) Guides During activities
§ Non-school groups Blue waist harnesses are used in place of full body
harness. Chest harnesses are also fitted for added safety
§ Participants spread out along haul rope as to maintain social distancing
and hygiene norms
Group Games § Refer to Program Operation (common to all activities) Guides During activities
§ No large group games. 20 participant maximum including guides
§ Discourage the use of shared equipment
Inflatables § Refer to Program Operation (common to all activities)
§ Two participants per inflatable section
§ Participants have their own bubble for bubble soccer
Survivor (Initiatives) § Refer to Program Operation (common to all activities) Guides During activities
§ Participants to disinfect hands, on approach to each initiative
§ Minimise the number of individuals involved in an initiative that need
to occur within 1.5meters of each other. Prioritise initiatives where this
is more achievable
The Tops Conference Centre Covid-19 Risk Management plan
Version 2021.6 06/01/2021 13Segway’s § Refer to Program Operation (common to all activities) Guides During activities
§ Participants have their own Segway for use during the session
§ Prioritise trail rides over shared game equipment
Swimming § Guests Covid Safe officer to ensure no participants enter the pool area Guest led During pool usage
who are sick or unwell
§ Guests must adhere to the one person per 4 square meter rule. Signs
will display this information
§ No more than 60 participants in the main pool or 50 participants in the
Grevillea pool
§ Guests ensure 1.5 meters physical distance where practically possible
§ Guests should stagger arrival and departure at pool to limit mingling
§ Shared bathroom facilities should only be used if guests don’t have
access to their rooms. These facilities are cleaned and disinfected daily.
Guests must obey physical distancing requirements while using these
facilities
§ Hand sanitizing stations will be made available
§ Disinfectant and PH levels will be checked twice a day as required by
government regulation
The Tops Conference Centre Covid-19 Risk Management plan
Version 2021.6 06/01/2021 14Covid-19 Response Plan
If someone presents with Coronavirus symptoms - 3. Seek Advice
- Call National Coronavirus Health Information Line: 1800 020
1. Isolate
080
- Advise the Guest Relations team: 0418970381
- Act on advice given from the above.
- Provide the patient with a disposable surgical mask.
- Isolate the patient from others and move them to their
4. Transport
bedroom. If bedroom not available, move to alternate area.
- Transport patient offsite as soon as possible when
- Develop an appropriate communication protocol with the
appropriate transport is available
isolated guest i.e. mobile/two way radio etc.
- Information on Coronavirus testing clinics can be found on
- Document the symptoms that the patient has presented with.
the next page.
2. Alert
5. Clean
- Guest Relations to alert site Covid-19 Safety Officer: Raki
- Close areas where the patient & close contacts have been.
Sakaria-Cecil & Guest Services Manager: Shannon Moir.
- Clean & disinfect the areas.
- If the Group Leader & group Covid Safe Officer is not aware of
the situation, alert them & ask them to assign someone to
6. Identify
assist Guest Relations.
- Identify close contacts & follow advice from public health
- Liaise with Group Leader in communicating with patients’
officials.
parents/guardians if required
The Tops Conference Centre Covid-19 Risk Management plan
Version 2021.6 06/01/2021 15Covid-19 Testing Clinics
Helensburgh Respiratory Clinic -
129 Parkes Street, Helensburgh.
Symptoms of COVID-19
Open 8:30am-5pm, Monday-Friday.
Symptoms of Covid-19 can include:
8:30am-1pm, Saturday.
- Fever
Contact number: 4294 1400
- Cough
- Breathing difficulties and breathlessness
- Sore throat
Sutherland Hospital - - Fatigue or tiredness
Follow signage from Kareena Road Entrance, Ground Floor, Kareena - Loss of taste
Road, Caringbah.
COVID-19 is most likely to spread from person-to-person through:
Open 8am-8pm, 7 days. - Close contact with an infected person.
Contact number: 9540 8998 - Touching objects or surfaces contaminated by a person with
the infection.
If you develop any of the above symptoms, you should seek urgent
Wollongong Hospital - medical care.
Lawson House, Loftus Street, Wollongong
Open 8:30am-5pm, 7 days.
Contact number: 4222 5078
Alternatively search online for NSW Health Covid-19 Clinics to find a testing clinic near you.
The Tops Conference Centre Covid-19 Risk Management plan
Version 2021.6 06/01/2021 16COVID-19 - Screening Questionnaire
1. How are you feeling? Are you currently experiencing any cold or flu like symptoms?
-Fever -Runny nose
-Cough -Muscle pain
-Sore/scratchy throat -Joint pain
-Shortness of breath -Diarrhoea
-Loss of smell -Nausea/vomiting
-Loss of taste -Loss of appetite
2. If you’re using the CovidSafe app, please ensure it’s running in the background.
3. Have you recently had a temperature? If so, when?
4. Have you been in contact with anyone that has had a confirmed case of COVID-19? If so, when?
5. Have you travelled overseas, interstate or from a known hotspot in the past 14 days?
If so, Where? Have you self-isolated since returning?
**If the answer to anyone of these questions raises concern, please contact your Covid-19 Safety Officer.
The Tops Conference Centre Covid-19 Risk Management plan
Version 2021.6 06/01/2021 17You can also read
