Digital Identity in the Passenger Journey - Simon Wilcox, Heathrow Airport June 2018 - ACI EUROPE Events
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Digital Identity in the Passenger Journey Simon Wilcox, Heathrow Airport June 2018
Our journey… the challenge
Growing demand to travel
2
Has the passenger journey really ever changed?
Classification: Public
Why are we embracing this change?
Our vision:
To give passengers the best
airport service in the world.
Classification: Public
Automation of the passenger journey at Heathrow
“Unlocking capacity, delivering an affordable airport where the end-to-
end passenger journey is personal, simple and reliable and becoming an
industry leading airport in automation & passenger identification”
Know the Think End- Automate Adaptable
Passenger to-End Transactions Implementation
Classification: Public
Why do this?
Resilience
Passenger experience Choice
Predictability Seamless journey Security
Focus on service Stress free Fast
Sustainable Capacity Personal
Safety Working together Reliable Easy
Classification: Public
It’s not about the technology…
People
Best airport
service in
the world
Technology Process
Classification: Public
Integrated identification to create a seamless journey
Online Bag-drop Automated Security Boarding
Check-in Ticket
Presentation
DEPART
ARRIVE
Classification: Public
Passenger identification
Our roadmap encapsulates the key initiatives that we
are progressing at Heathrow over the coming years
Facilitating automation of
Data Driven Differentiated Automatic re-entry into UK International identity
Identity Management & Biometrics roadmap for Heathrow Airport – part funded
AAA for Self-service Bag Version 0.7 – 30/05/2017
IATA One Identity
Security (3DS) n n+1 n+2 n+3
for 'known' passengers assurance collaboration
Drop and Self Boarding
Agreement of biometric modality
Agreement of Passenger Identity
envelope
Differentiated screening
Complete operational trials of Complete end-to-end operational trial of
components of Passenger Identity Passenger Identity Management
Management
Automatic re-entry into UK for 'known' passengers International identity assurance collaboration
Facilitating automation of AAA
Domestic AAA compliance
T5 AAA & CDL enrolment at Bag Drop
Self-service Bag Drop
Individual passenger Processing
Deliver ID authentication (T5 BA)
Prototype ID authentication (T2/T3 First Deployment of Automation projects across the LHR campus with
Automation of Domestic Automation of staff Operational flow Personalised services for
of Type SSBD) automated AAA
Deploy across full SSBD estate
Incident management
Self Boarding
T5A Domestic Self Boarding T5 International Self Boarding (Deployment of biometrically enabled
transfer process access/egress management passengers
(biometric verification for CDL) solution to T5 International stands plus enrolment infrastructure)
Self Boarding incorporating biometric One to many Self Boarding
Establish enrolment options in
Decision on AAA enrolment methodology verification deployed to all T2 & T5 incorporating biometric verification
T5 and common use terminals
stands deployed to all T2 & T5 stands
T5 enrolment / authenticate trials for
International
T2B Self Boarding (non-biometric
solution)
T2A Domestic Self Boarding trial T2 International Self Boarding (Upgrade T2B with biometric
(biometric verification for CDL) verification, T2A deployment plus enrolment infrastructure
IATA One Identity
IATA One Identity pilots Implementation at LHR based on learning from pilots
Delivery of an
Integrated ID
Enhancements to Embarkation / Exit checks
management
solution for LHR
Assist with Enhancements
Automation of Domestic transfer process
T5 merge of Ready to Fly and CDL
T5 merge Border Force checks into
enrolment into Automated Ticket Replicate solution in T2 Connections
Automated Ticket Presentation
Presentation
identification of to Embarkation / Commercial tool
measurement
Queue Measurement solution
Queue
Security Queue Measurement deployment
undocumented arrivals
Queue Measurement deployment to other LHR areas? (e.g. Immigration halls)
Exit checks
Operational Efficiency
Develop/procure 1 to many recognition solution
Automation of staff access/egress
Assist with identification of undocumented arrivals
Incident management
initiatives
Passenger tracking and information provision
Other
Commercial tool
*6 monthly reviews to consider impact of disruptors, legislative changes, new technology availability and strategy changes
Classification: Public
Developing a digital journey fit for the modern world…
Airports Challenges to overcome:
• Privacy and GDPR
• Continued collaboration
• Getting quality data early
• Regulation
• Trust
• Sharing of data
Airlines Gov.For more information email simon.wilcox@Heathrow.com or automation@heathrow.com
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