Hearing aid guide MoxiTM B 312 - Unitron
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Moxi B 312
TM
hearing aid guide
Moxi B 312
MC
guide des instruments
auditifs
Powered by Blu
A Sonova brandThank you Merci
Thank you for choosing these hearing aids. Merci d’avoir choisi ces instruments auditifs.
Unitron is a hearing solution company that Unitron est une entreprise proposant des solutions
believes people should feel really good about auditives. Elle a la conviction que tous devraient
the entire hearing experience, start to finish. bénéficier d’une excellente expérience auditive,
Our ingenious products, technologies, services du début à la fin. Nos produits, technologies,
services et programmes ingénieux offrent un haut
and programs offer a level of personalization
degré de personnalisation que vous ne pourrez
you can’t get anywhere else. Get ready to obtenir nulle part ailleurs. Préparez-vous pour
Love the experience.™ Une expérience exceptionnelle.
This user guide applies to the following models: Ce guide d’utilisation s’applique aux modèles suivants :
Year of introduction: 2021 Année d’introduction : 2021
Moxi B9-312 Moxi B9-312
Moxi B7-312 Moxi B7-312
Moxi B5-312 Moxi B5-312
Moxi B3-312 Moxi B3-312Your hearing aids Hearing care professional:_____________________ ___________________________________________ Telephone:__________________________________ Model: _____________________________________ Serial number:_______________________________ Battery size: 312 Warranty:___________________________________ Program 1 is for: _____________________________ Program 2 is for: _____________________________ Program 3 is for: _____________________________ Program 4 is for: _____________________________ Date of purchase:_____________________________
Quick reference Vos instruments auditifs
On/Off Audioprothésiste :_________________________________
________________________________________________
Téléphone :_______________________________________
Modèle : _________________________________________
On Off Open Numéro de série : _________________________________
Taille de la pile : 312
Low battery warning Battery size
Garantie :________________________________________
2 beeps every 312
30 minutes Le programme 1 correspond à : ______________________
Le programme 2 correspond à : _____________________
Multi-function button
Le programme 3 correspond à : _____________________
Le programme 4 correspond à : _____________________
Date d’achat :_____________________________________Aide-mémoire
Marche/arrêt
Marche Arrêt Ouvert
Avertissement de pile
faible Type de pile
2 bips toutes les 312
30 minutes
Bouton multifonctionTable of contents Table des matières
1. Your hearing aids at a glance................................................... 2 1. A perçu de vos instruments auditifs....................................... 62
2. Turning your hearing aids on and off ...................................... 4 2. M ise en marche et arrêt de vos instruments auditifs ........... 64
3. Putting your hearing aids on your ears.................................... 5 3. Mise en place des instruments auditifs sur vos oreilles....... 65
4. Operating instructions............................................................ 7 4. Instructions d’utilisation....................................................... 67
Battery information............................................................ 10 Information sur la pile........................................................ 70
Pairing your mobile phone with your Couplage de votre téléphone cellulaire avec vos
hearing aids.........................................................................13 instruments auditifs........................................................... 73
Phone calls with a mobile phone........................................15 Appels téléphoniques avec un téléphone cellulaire.......... 75
Using your mobile phone with your Utilisation de votre téléphone cellulaire avec vos
hearing aids........................................................................ 16 instruments auditifs........................................................... 76
TV Connector.......................................................................19 TV Connector...................................................................... 79
Tinnitus masker..................................................................20 Masqueur d’acouphènes...................................................80
Flight mode.........................................................................21 Mode avion..........................................................................81
5. Caring for your hearing aids................................................... 23 5. Entretien de vos instruments auditifs................................... 83
6. Accessories........................................................................... 27 6. Accessoires........................................................................... 87
7. Troubleshooting guide........................................................... 29 7. Guide de dépannage..............................................................89
8. Important safety information................................................ 34 8. Informations de sécurité importantes.................................. 94
Tinnitus masker .................................................................48 Masqueur d’acouphènes................................................. 108
perating, transport and storage conditions........................51
9. O 9. Conditions d’exploitation, de transport
et d’entreposage.................................................................. 111
10. Information and explanation of symbols ............................ 52
10. Information et explications sur les symboles.....................112
ompliance information....................................................... 56
11. C
11. I nformation sur la conformité..............................................1161. Your hearing aids at a glance Moxi B-312 hearing aids
1 W
ire - connects the speaker unit to your 2
hearing aids 1
3
2 Microphones - sound enters your hearing aids
through the microphones 2
3 Multi-function button - switches between
listening programs, changes the volume level,
5
and accepts or rejects mobile phone calls
4
depending on your customized fitting 6
4 Battery door (on & off) - close the door to turn on
your hearing aids, partly open the door to turn 7
off your hearing aids. Opening the door all the
way gives you access to change the battery 2
5 D
ome - holds the speaker unit in place in your 1
3
ear canal
6 Retention piece - helps prevent the dome and 2
speaker unit from moving out of the ear canal
7 S
peaker unit - amplifies the sound and sends it
directly into the ear canal 4 8
8 Custom mold - holds the hearing aids in place
2 32. Turning your hearing aids on and off 3. Putting your hearing aids on your
The battery door acts as an on and off switch. ears
1.
On: Close the battery door 1. Your hearing aids will be color-coded with a
fully. marking on the outside of the hearing aid:
red = right ear; blue = left ear. 1.
It may take five seconds
before the hearing aids Hearing aids with domes
turn on. Your hearing care 1. Place the hearing aid over
professional can increase the 2. the top of your ear.
start up delay if required.
2. Hold the wire where it
2. Off: Partially open the
attaches to the dome and
battery door 2.
gently push the dome into
3. Open: Fully open the battery your ear canal. The
door to access and change 3. wire should lie flush
the battery. against your head and not
When turning your hearing stick out.
aids on and off while they are 3. If there is a retention piece, 3.
on the ear, grasp the top and place it in your ear so it
bottom of the device with your
index finger and thumb. Use rests at the bottom of the
the index finger of your opposite hand to opening of your ear canal.
open and close the battery door.
4 5Hearing aids with custom molds 4. Operating instructions
1. Hold the custom mold 1. Your hearing aids come with a multi-function
between your thumb and button that allows you to further adjust them.
index finger. The opening You may also use the multi-function button to
should be pointing in accept and reject calls to your paired mobile
towards your ear canal with phone. You may also use the optional Remote
the hearing aid resting Control or Remote Plus app to control your
above your ear. 2. hearing aids.
2. Carefully insert the custom
T hese instructions describe the default
mold into your ear. The multi-function button settings. Your hearing care
mold should fit into your professional may change the functionality of the
ear snugly and comfortably. buttons. See your hearing care professional for
3. Place the hearing aid over more information.
3.
the top of your ear. Multi-function button
The multi-function button on your hearing
aids can be both a volume control and a
program control.
Labeling
The serial number and year of manufacture are
located under the colored hearing aid marking.
6 7Program control Volume control
Each time you push the upper part of the button To adjust the volume of your environment:
on either hearing aid for longer than 2 seconds, • Push the upper part of the button on the
you will move to the next hearing aid program. hearing aid to increase the volume, and
Your hearing aids beep to indicate which • Push the lower part of the button on the
program you are in. hearing aid to decrease the volume
Program setting Beeps As you change the volume, your hearing aids will
Program 1 (e.g. automatic program) 1 beep beep.
Program 2 (e.g. speech in noise) 2 beeps Volume setting Beeps
Program 3 (e.g. telephone) 3 beeps Suggested volume level 1 beep
Program 4 (e.g. music) 4 beeps Turning volume up short beep
Turning volume down short beep
Please see the front of this booklet for a listing Maximum volume level 2 beeps
of your personalized programs.
Minimum volume level 2 beeps
8 9Battery information Replacing the battery
1. Gently swing out the battery 1.
Low battery warning
door with your fingernail.
Two long beeps indicate the hearing aid battery
2. Push the battery with your
is low. After the low battery warning, sounds
fingernail towards the open
may not be as clear. This is normal and can be
side, and remove.
fixed by changing the batteries.
3. Insert the new battery into the 2.
If you can’t hear the low battery warning, your
battery compartment with the
hearing care professional can change its pitch
plus (+) sign on the battery
or loudness. If you prefer, it can be turned off
facing the same way as the
entirely.
battery indicator on the battery 3.
Your hearing aids are designed to generate a door. This will ensure that the
low battery warning every 30 minutes until you battery door closes properly.
change the batteries, but depending on the
condition of the batteries, they may die before If the battery is inserted
another low battery warning occurs. Therefore, incorrectly, the hearing aids will
it is recommended that the batteries are not turn on.
replaced as soon as possible once you hear the 4. Close the battery door. 4.
low battery warning.
10 11Caring for batteries Pairing your mobile phone with your
• Always discard batteries in a safe and hearing aids
environmentally friendly way.
1. On your phone, go to your settings menu to
• To prolong battery life, remember to turn your ensure Bluetooth® is on and to search for
hearing aids off when not in use, especially Bluetooth enabled devices.
when asleep.
2. Turn your hearing aids on by
• Remove the batteries and keep the battery closing the battery door. Your
door open while hearing aids are not being hearing aids will remain in
worn, especially when asleep. This will allow pairing mode for 3 minutes.
internal moisture to evaporate.
3. Your phone will show a list of found
Bluetooth enabled devices. Select your
hearing aid from the list to simultaneously
pair both hearing aids. You will hear
a melody when your phone has been
successfully paired to your hearing aids.
It is only necessary to perform the pairing
procedure once with each Bluetooth enabled
phone.
onsult your phone user guide for instructions
C
on pairing a Bluetooth device with your phone.
Bluetooth® is a registered trademark owned by the Bluetooth SIG, Inc.
and used under license by Unitron.
12 13Connecting to your mobile phone Phone calls with a mobile phone
After your hearing aids have been paired to your Your hearing aids allow direct communication
phone, they will automatically connect again with Bluetooth enabled phones. When paired
when your phone and hearing aids are turned and connected to a phone, you will hear the
on and in range. This can take up to 2 minutes. caller’s voice directly in your hearing aids. Your
The connection will be maintained as long as hearing aids pick up your voice through their
the phone remains ON and within a range of own microphones. Two active Bluetooth devices
up to 10 m (30 ft).
such as a phone can be connected to your
T o switch a call between your hearing aids and hearing aids, with support for additional pairings.
the speaker on your mobile phone, select the
audio source you would like from your phone. ou do not need to hold your mobile phone close
Y
If you are not sure how to do this, consult the to your mouth, your voice is transmitted through
instruction manual that came with your mobile the hearing aids to your mobile phone.
phone.
Caller’s voice
14 Your voice 15Using your mobile phone with your Ending a phone call
hearing aids End a call by holding down the upper or lower
part of the button on either hearing aid for more
Making a phone call than 2 seconds. Alternatively, end the call on
Start a call on your paired mobile phone as you your phone as you normally would.
normally would. You will hear the audio through
Rejecting a phone call
your hearing aids. Your hearing aids pick up your
voice through their own microphones. An incoming call can be rejected by holding
down the upper or lower part of the button
Accepting a mobile phone call on either hearing aid for more than 2 seconds.
When receiving a call, an incoming call Alternatively, reject the call on your phone as
notification will be heard in the hearing aids. you normally would.
The call can be accepted by a short push of less Left Right
than 2 seconds on either the upper or lower part
of the button on either hearing aid. Alternatively,
accept the call on your phone as you normally long push
would. Left Right > 2 sec
short push
< 2 sec
16 17Adjusting volume balance between mobile TV Connector
phone calls and your environment
Adjusting volume balance between the TV and
During a call using a paired mobile phone:
the sounds in your environment
• Push the upper part of the hearing aid While listening to TV sound through the
button to increase the call volume and TV Connector accessory:
decrease the volume of sounds in your
• Push the upper part of the hearing aid
environment
button to increase the TV volume and
• Push the lower part of the hearing aid decrease the volume of sounds in your
button to decrease the call volume and environment
increase the volume of sounds in your
• Push the lower part of the hearing aid
environment
Left Right button to decrease the TV volume and
Call volume up
increase the volume of sounds in your
environment
Left Right
Call volume down TV volume up
TV volume down
18 19Tinnitus masker Flight mode
If your hearing care professional has configured Your hearing aids operate in the frequency
a tinnitus masker program, you can adjust range of 2.4 GHz–2.48 GHz. When flying, some
the tinnitus masker level while you are in the airlines require all devices to be switched into
tinnitus masker program. To adjust the noise flight mode. Entering flight mode will not disable
level: normal hearing aid functionality, only the
• Push the upper part of the hearing aid Bluetooth connectivity functions.
button to increase the tinnitus masker, and Entering flight mode
• Push the lower part of the hearing aid To disable the Bluetooth wireless function and
button to decrease the tinnitus masker enter flight mode:
Remote Plus app: 1. Open the battery door. 1.
• Tap the advanced features button where 2. With the hearing aid
you can adjust the tinnitus masker volume turned off, hold down the
up or down lower push button on the
As you change the level, your hearing aids will hearing aid while closing
beep. the battery door, and keep 2.
the button pushed down
for 7 seconds.
20 21Exiting flight mode 1. 5. Caring for your hearing aids
To enable the Bluetooth wireless
function and to exit flight mode: Protecting your hearing aids
• Diligent and routine care of your hearing aids
1. Open the battery door.
contribute to outstanding performance and
2. Close the battery door. a long service life. To ensure a long service
2. life, Sonova AG provides a minimum of a five
year service period after phase out of the
respective hearing aid.
• Open the battery doors when not in use.
• Always remove your hearing aids when
using hair care products. The hearing aids
can become clogged and cease to function
properly.
• Do not wear your hearing aids in the bath or
shower or immerse them in water.
• If your hearing aids do become wet, do not
attempt to dry them in an oven or microwave.
Do not adjust any controls. Open the battery
doors immediately, remove the batteries and
allow your hearing aids to dry naturally for
24 hours.
22 23• Protect your hearing aids from excessive heat Cleaning your hearing aids
(hair dryer, vehicle glove box or dashboard). Use a soft cloth to clean your hearing aids at
• Ensure you do not twist or squeeze the wires the end of each day. Regular cleaning of the
when your hearing aids are placed in their microphone ports with the supplied cleaning
case. brush will ensure that your hearing aids will
• Regular use of a dehumidifier, such as a maintain their sound quality. Your hearing care
Clean Dry kit, can help prevent corrosion and professional can demonstrate this for you.
prolong the life of your hearing aids. Remove Place the hearing aids in the case overnight
batteries before using a dehumidifier.
with the battery doors open to allow moisture
• Do not drop your hearing aids or knock them to evaporate.
against hard surfaces.
ar wax is natural and common. Ensuring your
E
hearing aids are free of ear wax is an important
step in your daily cleaning and maintenance
routine.
ever use alcohol to clean your hearing aids,
N
earmolds or domes.
Do not use sharp tools to dislodge ear wax.
Sticking household items into your hearing aids
or custom molds can seriously damage them.
24 25Cleaning your custom molds and domes 6. Accessories
Clean the domes and molds on the
outside daily with a damp cloth. TV Connector
Avoid getting any water in and around The TV Connector is an optional accessory
the speaker units and custom molds. that sends sound from your TV directly to
your hearing aids. The TV Connector can also
T he wires, speakers, domes or custom molds transmit sound from stereo systems, computers
should never be rinsed or submerged in water
and other audio sources.
as water drops may block sound or damage the
electrical components of the hearing aids. Remote Control
Domes should be replaced by your hearing care The Remote Control is an optional accessory
professional every 3-6 months or when they that can be used to control volume level and
become stiff, brittle, or discolored. program changes of the hearing aid.
If your molds require further cleaning, the PartnerMic
speaker waxguard may be plugged and require The PartnerMic is an optional accessory that can
replacing. See your hearing care professional. be used to stream a speaker’s voice wirelessly to
your hearing aids
RogerDirect TM
Your hearing aids are compatible with RogerTM
accessories. Roger accessories can be used to
transmit a voice or sound source wirelessly to
your hearing aids
26 27Connectivity overview 7. Troubleshooting guide
The illustration below shows the connectivity
options available for your hearing aids. Cause Possible remedy
Issue: no sound
Not turned on Turn on
Low/dead battery Replace battery
Poor battery contact Consult your hearing care
professional
Battery upside down Insert battery according
to battery symbol inside
battery door
TV Connector
connected Custom molds/domes Clean custom molds/domes.
to TV blocked with ear wax See “Cleaning your hearing
aids.” Consult your hearing
PartnerMic Mobile phone care professional
Plugged microphones Consult your hearing care
professional
Please see the user guide that came with
your accessory for more information. Please
contact your hearing care professional to get
a TV Connector, Remote Control, PartnerMic or
Roger accessories.
28 29Cause Possible remedy Cause Possible remedy
Issue: not loud enough Issue: intermittent sound
Low volume Turn up volume; see hearing Low battery Replace battery
care professional if problem
persists Dirty battery contact Consult your hearing care
professional
Low battery Replace battery
Custom molds/domes See “Putting your hearing Issue: two long beeps
not inserted properly aids on your ears.” Remove
and reinsert carefully Low battery Replace battery
Change in hearing Consult your hearing care
professional
Issue: whistling
Custom molds/domes Clean custom molds/domes.
Custom molds/domes See “Putting your hearing
blocked with ear wax See “Cleaning your hearing not inserted properly aids on your ears.” Remove
aids.” Consult your hearing and reinsert carefully
care professional Hand/clothing near ear Move hand/clothing away
Plugged microphones Consult your hearing care from ear
professional Poorly fitting custom Consult your hearing care
molds/domes professional
30 31Cause Possible remedy Cause Possible remedy
Issue: not clear, distorted Issue: mobile phone calls not being heard through
hearing aids
Poorly fitting custom Consult your hearing care
molds/domes professional Hearing aids are in flight Exit flight mode: open
mode battery door, then close
Custom molds/domes Clean custom molds/domes. battery door
blocked with ear wax See “Cleaning your hearing
aids.” Consult your hearing Hearing aids are not Pair your hearing aids to your
care professional paired to the phone mobile phone (again)
Low battery Replace battery
Plugged microphones Consult your hearing care
professional For any problems not listed in the guide, contact your
hearing care professional.
Issue: custom molds/domes falling out of ear
Poorly fitting custom Consult your hearing care
molds/domes professional
Custom molds/domes See “Putting your hearing
not inserted properly aids on your ears.” Remove
and reinsert carefully
Issue: low volume on landline telephone
Telephone not Move telephone receiver
positioned properly around ear for clearer signal
Hearing aids require Consult your hearing care
adjustment professional
32 338. I mportant safety information The serious incident is described as any
incident that directly or indirectly led, might
The intended use of hearing aids is to amplify
have led or might lead to any of the following:
and transmit sound to the ears and hereby
compensate for impaired hearing. • the death of a patient, user or other person
Hearing aids will not restore normal hearing • the temporary or permanent serious
and will not prevent or improve a hearing deterioration of a patient’s, user’s or other
impairment resulting from organic conditions. person’s state of health
The hearing aids (specially programmed for • a serious public health threat
each hearing loss) must only be used by the To report an unexpected operation or
intended person. They should not be used event, please contact the manufacturer or a
by any other person as they could damage representative.
hearing.
Hearing aids should only be used as
directed by your physician or hearing care
professional.
In most cases, infrequent use of hearing aids
does not provide full benefit. Once you have
become accustomed to your hearing aids,
wear your hearing aids everyday all day.
Any serious incident that has occurred in
relation to the device should be reported
to the manufacturer representative and the
competent authority of the state of residence.
34 35Warnings If you feel pain in or behind your ear, if it is
Your hearing aids operate between 2.4 GHz inflamed or if skin irritation and accelerated
-2.48 GHz frequency range. When flying accumulations of earwax occur, please
please check if flight operator requires check with your hearing care professional or
devices to be switched into flight mode. physician.
Changes or modifications to the hearing aid Allergic reactions to hearing aids are unlikely.
that were not explicitly approved by Sonova However, if you experience itching, redness,
AG are not permitted. Such changes may soreness, inflammation or a burning
damage your ear or the hearing aid. sensation in or around your ears, inform your
Do not use the hearing aids and charging hearing care professional and contact your
accessories in explosive areas (mines or physician.
industrial areas with danger of explosions, In very rare cases, the dome can remain in
oxygen rich environments or areas where your ear canal when removing the hearing
flammable anesthetics are handled) or tube from the ear. In the unlikely case that
where electronic equipment is prohibited. the dome does get stuck in your ear canal, it
Hearing aid batteries are toxic if they are is strongly recommended to see a physician
swallowed. Keep out of the reach of children, for safe removal. To prevent pushing the
individuals with cognitive impairment, and dome towards the eardrum, never try to re-
pets. If batteries are swallowed, consult insert the speaker into the ear canal.
your physician immediately. Hearing programs in the directional
microphone mode reduce background
noises. Please be aware that warning signals
or noises coming from behind, e. g. cars, are
36 partially or entirely suppressed. 37This hearing aid is not for children below 36 • Keep magnets at least 15 cm (6 inches)
months. The usage of this device by children away from the active implant.
and individuals with cognitive impairment • If using a wireless accessory, consult
should be supervised at all times to ensure safety information in your accessory user
their safety. The hearing aid is a small guide.
device and contains small parts. Do not Use of accessories, transducers and cables
leave children and individuals with cognitive other than those specified or provided
impairment unsupervised with this hearing by the manufacturer of this equipment
aid. If swallowed, consult a physician or could result in increased electromagnetic
hospital immediately as the hearing aid or emissions or decreased electromagnetic
its parts can cause choking! immunity of this equipment and result in
The following is only applicable for persons improper operation.
with active implantable medical devices (i.e. Portable RF communications equipment
pacemakers, defibrillators, etc.): (including peripherals such as antenna
• Keep the wireless hearing aid at cables and external antennas) should be
least 15 cm (6 inches) away from the used no closer than 30 cm (12 inches) to any
active implant. If you experience part of the hearing aids, including cables
any interference, do not use the specified by the manufacturer. Otherwise,
wireless hearing aids and contact the degradation of the performance of this
manufacturer of the active implant. Please equipment could result.
note that interference can also be caused
Hearing aids should not be fitted with
by power lines, electrostatic discharge,
domes / wax protection systems when
airport metal detectors etc.
used by clients with perforated eardrums,
38 39inflamed ear canals or otherwise exposed equipment and the other equipment should
middle ear cavities. In these cases, we be observed to verify that they are operating
recommend the use of a custom earpiece. normally.
In the unlikely case that any part of this Special care should be exercised in wearing
product should remain in the ear canal, it is hearing aids when maximum sound
strongly recommended to see pressure levels exceed 132 decibels. There
a medical specialist for safe removal. may be a risk of impairing your remaining
Avoid strong physical impacts to the ear hearing. Speak with your hearing care
when wearing a hearing aid with customized professional to ensure the maximum output
earpiece. The stability of customized of your hearing aids is suitable for your
earpieces is designed for normal use. A particular hearing loss.
strong physical impact to the ear (e.g. during
sports) may cause the customized earpiece
to break. This may lead to perforation of the
ear canal or eardrum.
After mechanical stress or shock to the
customized earpiece, please ensure that it is
intact before placing it in the ear.
Use of this equipment adjacent to or
stacked with other equipment should be
avoided because it could result in improper
operation. If such use is necessary, this
40 41Product safety This is to prevent the dome from detaching
These hearing aids are water resistant from the tube spout during insertion into or
and not waterproof. They are designed to removal from the ear.
withstand normal activities and occasional Do not drop your hearing aid or charging
accidental exposure to extreme conditions. accessories. Dropping onto a hard surface
Never immerse your hearing aid in water. can damage your hearing aid or charging
These hearing aids are not specifically accessories.
designed for extended periods of water The batteries used in these hearing aids
submersion on a continual basis, that is should not exceed 1.5 Volts. Please do
worn in activities such as swimming or not use silver-zinc or Li-ion (lithium-ion)
bathing. Always remove your hearing aid rechargeable batteries as these may cause
before these activities, as the hearing aid severe damage to your hearing aids.
contains sensitive electronic parts.
Remove the battery if you are not using your
Never wash the microphone inputs. Doing hearing aid for a long period of time.
so could cause it to lose its special acoustic Special medical or dental examination
features. including radiation described below, may
Protect your hearing aid from heat (never adversely affect the correct functioning of
leave near a window or in the car). Never your hearing aids. Remove and keep them
use a microwave or other heating devices to outside the examination room/area before
dry your hearing aid. Ask your hearing care undergoing:
professional about suitable drying methods. • Medical or dental examination with X-ray
The dome should be changed every three (also CT scan).
months or when it becomes stiff or brittle.
42 43• Medical examinations with MRI/NMRI These hearing aids are classified IP68
scans, generating magnetic fields. (depth of 1 meter for 60 minutes) and
Hearing aids do not need to be removed designed to be used in all daily life
when passing security gates (airports situations. Therefore you do not have
etc.). If X-ray is used at all, it will be in very to worry about getting the hearing aids
low doses, and will not affect the hearing exposed to a rain shower or sweat. However,
aids. these hearing aids are not intended to
Do not use your hearing aid in areas where be used in water activities that includes
chlorinated water, soap, salt water or other
electronic equipment is prohibited.
liquids with a chemical content.
Your hearing aids use the most modern
components to provide the best possible
sound quality in every listening situation.
However, communication devices such
as digital mobile phones can create
interference (a buzzing sound) in hearing
aids. If you experience interference from a
mobile phone being used close by, you can
minimize this interference in a number of
ways. Switch your hearing aids to another
program, turn your head in a different
direction or locate the mobile phone and
move away from it.
44 45Mobile phone compatibility rating T he performance of the individual hearing
Some hearing aid users have reported a buzzing aids may vary with individual mobile phones.
sound in their hearing aids when they are using Therefore, please try these hearing aids with
your mobile phone or, if you are purchasing a
mobile phones, indicating that the mobile
new phone, please be sure to try it with your
phone and hearing aids may not be compatible. hearing aids prior to purchase.
According to the ANSI C63.19 standard (ANSI
C63.19-2011 American National Standard
Methods of Measurement of Compatibility
Between Wireless Communications Devices and
Hearing Aids), the compatibility of particular
hearing aids and a mobile phone can be
predicted by adding the rating for the hearing
aid immunity to the rating for the mobile phone
emissions. For example, the sum of the hearing
aid rating of 4 (M4) and a telephone rating of 3
(M3) would result in a combined rating of 7. Any
combined rating that equals at least 5 would
provide “normal use”; a combined rating of 6 or
greater would indicate “excellent performance.”
The immunity of these hearing aids is at least
M4. The equipment performance measurements,
categories and system classifications are based
upon the best information available but cannot
guarantee that all users will be satisfied.
46 47Tinnitus masker Should you develop any side effects
Tinnitus masker uses broadband noise to while using the tinnitus masker, such as
provide temporary relief of tinnitus. headaches, nausea, dizziness or heart
palpitations or experience a decrease
Tinnitus masker warnings in auditory function such as decreased
The tinnitus masker is a broadband sound loudness tolerance, worsening of tinnitus, or
generator. It provides a means of sound speech not as clear, you should discontinue
enrichment therapy that can be used as use of the device and seek medical
part of a personalized tinnitus management attention.
program to provide temporary relief from
The volume of the tinnitus masker can be
tinnitus.
set to a level which could lead to permanent
The underlying principle of sound hearing damage when used for a prolonged
enrichment is to provide supplementary period of time. Should the tinnitus masker
noise stimulation which can help defocus be set to such a level in your hearing aids,
your attention from your tinnitus and avoid your hearing care professional will advise
negative reactions. Sound enrichment, you of the maximum amount of time per
coupled with instructional counseling, is an day you should use the tinnitus masker. The
established approach to managing tinnitus. tinnitus masker should never be used at
Air conduction hearing aids with the tinnitus uncomfortable levels.
masker are to be fitted by a hearing care
professional familiar with the diagnosis and
management of tinnitus.
48 49Important information 9. O
perating, transport and storage
The tinnitus masker generates sounds that are conditions
used as part of your personalized temporary
tinnitus management program to provide relief The product is designed such that it functions
from tinnitus. It should always be used as without problems or restrictions if used as
prescribed by a hearing care professional who intended, unless otherwise noted in these user
is familiar with the diagnosis and treatment of guides.
tinnitus.
Please ensure to use, transport and store
Good health practice requires that a person the hearing aids according to the following
reporting tinnitus have a medical evaluation by conditions:
a licensed ear physician before using a sound
Use Transport Storage
generator. The purpose of such an evaluation Temperature +5° to +40°C -20° to +60°C -20° to +60°C
is to ensure that medically treatable conditions, (41° to 104°F) (-4° to 140°F (-4° to 140°F)
which may be causing tinnitus, are identified Humidity 0% to 85% (non 0% to 90% (non 0% to 70% (non
and treated prior to using a sound generator. condensing) condensing) condensing)
The tinnitus masker is intended for adults Atmospheric 500 hPa to 1060 hPa 500 hPa to 1060 hPa 500 hPa to 1060 hPa
18 years of age or older who have both hearing pressure
loss and tinnitus.
50 5110. I nformation and explanation of Important information for handling and product safety.
symbols © Copyright symbol
With the CE symbol, Sonova AG confirms that
This symbol confers that the electromagnetic
xxxx this product – including accessories – meets the
interference from the device is under limits approved
requirements of the Medical Devices Directive
by the US Federal Communications Commission.
93/42/EEC as well as the Radio Equipment Directive
2014/53/EU. The Bluetooth® word mark and logos are registered
The numbers after the CE symbol correspond to the trademarks owned by Bluetooth SIG, Inc. and any
code of certified institutions that were consulted under use of such marks by Sonova is under license. Other
the above-mentioned directives. trademarks and trade names are those of their
respective owners.
This symbol indicates that the products described in
these user instructions adhere to the requirements Japanese mark for certified radio equipment
for an application part of Type B of EN 60601-1. The
surface of the hearing aid is specified as applicated Serial number
part of Type B.
Indicates the medical device manufacturer, as Indicates the manufacturer’s catalogue number so that
defined in EU Directive 93/42/EEC. the medical device can be identified
Indicates the Authorized representative in the Indicates that the device is a medical device.
European Community. The EC REP is also the
importer to the European Union
This symbol indicates that it is important for the user to
This symbol indicates that it is important for the user to read and take into account the relevant information in
read and take into account the relevant information in this user guide
these user guides.
Moxi Moxi is a trademark of Sonova.
This symbol indicates that it is important for the user
to pay attention to the relevant warning notices in this
user guide.
52 53Date of manufacture Symbols applicable to the European power supply only
Power supply with double isolation
Temperature during transportation
and storage: –20° to +60° Celsius Device designed for indoor use only.
(–4° to +140° Fahrenheit)
Humidity during storage: 0% to 70%, if not in use. Safety isolating transformer, short circuit
proof
Atmospheric pressure during transportation and
storage: 500 hPa to 1060 hPa
During transportation keep dry.
The symbol with the crossed-out garbage bin is to make
you aware that this device as well as chargers may not
be thrown away as normal household waste. Please
dispose of old or unused devices, at waste disposal
sites intended for electronic waste, or give your device
to your hearing care professional for disposal. Proper
disposal protects the environment and health.
54 5511. C
ompliance information Notice 2
Changes or modifications made to this device not expressly
approved by Sonova AG may void the FCC authorization to operate
Declaration of conformity this device.
Hereby, Sonova AG declares that this product meets the
requirements of the Medical Device Directive 93/42/EEC and Notice 3
complies with Radio Equipment Directive 2014/53/EU. The full
text of the Declarations of Conformity can be obtained from the This device has been tested and found to comply with the limits
manufacturer via the following web address: for a Class B digital device, pursuant to Part 15 of the FCC Rules
https://unitron.com/content/certificates and ICES-003 of Industry Canada. These limits are designed to
provide reasonable protection against harmful interference in
a residential installation. This device generates, uses and can
Australia/New Zealand: radiate radio frequency energy and, if not installed and used in
Indicates a device’s compliance with applicable Radio Spectrum accordance with the instructions, may cause harmful interference
Management’s (RSM) and Australian Communications and to radio communications. However, there is no guarantee that
Media Authority (ACMA) regulatory arrangements for the interference will not occur in a particular installation. If this
legal sale in New Zealand and Australia. The compliance device does cause harmful interference to radio or television
label R-NZ is for radio products supplied in the New Zealand reception, which can be determined by turning the equipment off
market under conformity level A1. and on, the user is encouraged to try to correct the interference
by one or more of the following measures:
The hearing aid described in this user guide is certified under: • Reorient or relocate the receiving antenna
Standard hearing system • Increase the separation between the equipment and receiver
USA - FCC ID: Canada - IC: • Connect the device into an outlet on a circuit different from
Moxi B 312 KWC-MZP 2262A-MZP that to which the receiver is connected
• Consult the dealer or an experienced radio/TV technician for
Notice 1 help
This device complies with Part 15 of the FCC Rules and with
RSS-210 of Industry Canada. Operation is subject to the
following two conditions:
1) this device may not cause harmful interference, and
2) this device must accept any interference received, including
interference that may cause undesirable operation.
56 57Radio information of your wireless hearing aid Antenna type Resonant loop antenna Immunity standards EN 60601-1-2 Operation frequency 2.4 – 2.48 GHz IEC 60601-1-2 Modulation GFSK, Pi/4 DPSK, GMSK EN 61000-4-2 Radiated power
Your feedback Additional notes
Record your specific needs or concerns and bring to
your first office visit after getting your hearing aids. ___________________________________________
This will help your hearing care professional to
address your needs. ___________________________________________
_ ________________________________________ ___________________________________________
_________________________________________ ___________________________________________
_ ________________________________________ ___________________________________________
_________________________________________
___________________________________________
_ ________________________________________
___________________________________________
_________________________________________
___________________________________________
_ ________________________________________
_________________________________________ ___________________________________________
_ ________________________________________ ___________________________________________
_________________________________________ ___________________________________________
60 611. A
perçu de vos instruments auditifs Instruments auditifs Moxi B-312
1 Tube : connecte l’écouteur à vos instruments auditifs 2
1
2 M
icrophones : le son entre dans vos instruments
3
auditifs par l’intermédiaire des microphones
3 Bouton multifonction : permet de passer d’un 2
programme d’écoute à un autre, de changer le niveau de
volume et d’accepter ou de rejeter vos appels selon vos
5
réglages personnalisés
4
4 Couvercle du compartiment à pile/mise en marche et 6
arrêt : fermez le couvercle pour mettre en marche vos
instruments auditifs, ouvrez partiellement le couvercle 7
pour les arrêter. L’ouverture complète du couvercle vous
permet d’accéder à la pile pour la remplacer 2
5 D
ôme : maintient l’écouteur en place dans votre canal 1
3
auditif
6 Pièce de rétention : aide à empêcher le dôme et 2
l’écouteur de sortir du conduit auditif
7 É
couteur : amplifie le son et le transmet directement au
conduit auditif 4 8
8 E
mbout intraauriculaire : maintient les instruments
auditifs en place
62 632. Mise en marche et arrêt de vos 3. Mise en place des instruments auditifs
instruments auditifs sur vos oreilles
Le couvercle du compartiment à pile agit comme un Vos instruments auditifs présenteront un code de
interrupteur marche/arrêt. couleur sous la forme d’un marquage situé sur la
1.
Marche : Fermez complètement 1. surface extérieure : rouge = oreille droite;
le couvercle du compartiment bleu = oreille gauche.
1.
à pile. Instruments auditifs avec dômes
Les instruments auditifs peuvent 1. Placez l’instrument auditif
prendre cinq secondes à se mettre sur le dessus de votre oreille.
en marche. Votre audioprothésiste
peut augmenter le délai de mise en 2. 2. Tenez le tube à l’endroit
marche si cela est nécessaire. où il se rattache au dôme
et insérez le dôme avec 2.
2. Arrêt : Ouvrez partiellement le
précaution dans votre
couvercle du compartiment à pile.
conduit auditif. Le tube doit
3. Ouvrir : Ouvrez complètement le affleurer l’oreille et non
couvercle du compartiment à 3. dépasser de celle-ci.
pile pour accéder à la pile et la
3. Si vous avez une pièce de
remplacer. 3.
rétention, placez-la dans
Pour mettre en marche ou arrêter votre oreille de façon à ce
vos instruments auditifs lorsque qu’elle repose au bas de
vous les portez, saisissez le haut
l’ouverture de votre conduit
et le bas de l’instrument auditif
entre votre index et votre pouce. Ouvrez et fermez le auditif.
couvercle du compartiment à pile à l’aide de l’index
de votre autre main.
64 65Instruments auditifs avec embouts intraauriculaires 4. Instructions d’utilisation
sur mesure
Vos instruments auditifs sont fournis avec un bouton
1. Tenez l’embout 1. multifonction qui vous permet de les ajuster de
intraauriculaire entre le
façon plus précise. Vous pouvez aussi utiliser le
pouce et l’index. L’ouverture
bouton multifonction pour accepter ou rejeter les
doit être orientée vers votre
appels du téléphone cellulaire couplé. Vous pouvez
conduit auditif, l’instrument
également utiliser l’application Remote Control
auditif reposant au-dessus
ou Remote Plus (en option) pour contrôler vos
de votre oreille.
2. instruments auditifs.
2. Insérez l’embout
intraauriculaire avec es instructions décrivent les paramètres par défaut
C
du bouton multifonction. Votre audioprothésiste peut
précaution dans votre oreille. changer les fonctionnalités des boutons. Consultez
Il doit être agréable à porter votre audioprothésiste pour obtenir de plus amples
et bien ajusté à votre oreille. renseignements.
3. Placez l’instrument auditif sur Bouton multifonction
3.
le dessus de votre oreille. Le bouton multifonction de vos instruments
auditifs est une commande pour le volume et
les programmes.
Identification
Le numéro de série et l’année de fabrication
sont indiqués sous le marquage de couleur de
l’instrument auditif.
66 67Commande de programme Contrôle du volume
Chaque fois que vous appuyez sur la partie Pour régler le volume de votre environnement :
supérieure du bouton de l’un de vos instruments • Appuyez sur la partie supérieure du bouton
auditifs plus longtemps que deux secondes, vous de l’instrument auditif pour augmenter le
passerez au programme auditif suivant. Vos volume, et
instruments auditifs émettent des bips pour • Appuyez sur la partie inférieure du bouton de
indiquer le programme utilisé. l’instrument auditif pour réduire le volume.
Réglage du programme Bips Lorsque vous changerez le volume, vos instruments
Programme 1 (p. ex. programme 1 bip auditifs émettront des bips.
automatique)
Commande de volume Bips
Programme 2 (p. ex. parole dans 2 bips
un environnement bruyant) Volume suggéré 1 bip
Programme 3 (p. ex. téléphone) 3 bips Augmentation du volume bip court
Programme 4 (p. ex. musique) 4 bips Diminution du volume bip court
Volume maximal 2 bips
Veuillez consulter la couverture de ce livret pour
Volume minimal 2 bips
obtenir une liste de vos programmes personnalisés.
68 69Information sur la pile Remplacement de la pile
1. Ouvrez doucement le couvercle
Avertissement de pile faible 1.
du compartiment à pile avec
Deux longs bips indiquent que la pile de votre ongle.
l’instrument auditif est presque épuisée. Après
2. Poussez la pile avec l’ongle vers
l’avertissement de pile faible, les sons pourraient
l’ouverture et retirez-la.
ne pas être aussi clairs. Cela est normal et peut être
réglé en changeant les piles. 3. Insérez la nouvelle pile dans 2.
le compartiment à pile en
Si vous n’entendez pas l’avertissement de pile
plaçant le signe plus (+) de la
faible, votre audioprothésiste peut modifier la
pile dans la même direction que
hauteur et le volume de celui-ci. Si vous préférez,
dans l’indicateur du couvercle
cette fonction peut être désactivée.
du compartiment à pile. Cela 3.
Vos instruments auditifs sont conçus pour permettra à celui-ci de se fermer
émettre un avertissement de pile faible toutes les correctement.
30 minutes jusqu’à ce que vous changiez les piles;
toutefois, selon l’état des piles, celles-ci peuvent Si la pile est mal insérée, l’instrument
s’épuiser avant un autre avertissement. Il est auditif ne se mettra pas en marche.
donc recommandé de remplacer les piles dès que 4. Fermez le couvercle du
possible lorsque vous entendez l’avertissement de compartiment à pile. 4.
pile faible.
70 71Entretien des piles Couplage de votre téléphone cellulaire avec vos
• Débarrassez-vous toujours des piles de manière instruments auditifs
sûre et écologique.
1. S ur votre téléphone, accédez au menu Réglages
• Pour prolonger la durée de vie de la pile, pour vérifier que le BluetoothMD est activé et
souvenez-vous d’arrêter vos instruments auditifs pour rechercher les dispositifs dotés de la
lorsque vous ne les utilisez pas, en particulier technologie Bluetooth.
lorsque vous dormez. 2. Mettez en marche vos
• Enlevez les piles et gardez le couvercle du instruments auditifs en fermant
compartiment à pile ouvert lorsque vous ne portez le couvercle du compartiment
pas les instruments auditifs, en particulier lorsque à pile. Vos instruments auditifs
resteront en mode couplage
vous dormez. Cela permettra à l’humidité située à
pendant 3 minutes.
l’intérieur de s’évaporer.
3. Votre téléphone affichera une liste des
dispositifs dotés de la technologie Bluetooth
qu’il a trouvés. Sélectionnez votre instrument
auditif dans la liste pour coupler les deux
instruments auditifs simultanément. Vous
entendrez une mélodie lorsque votre téléphone
aura été jumelé à vos instruments auditifs.
I l est seulement nécessaire d’effectuer la procédure
de couplage une fois, avec chaque téléphone doté
de la technologie Bluetooth.
onsultez le guide de l’utilisateur de votre téléphone
C
pour obtenir des instructions sur le couplage d’un
dispositif Bluetooth avec votre téléphone.
BluetoothMD est une marque de commerce déposée de Bluetooth SIG Inc. et utilisée
sous licence par Unitron.
72 73Connexion à votre téléphone cellulaire Appels téléphoniques avec un téléphone cellulaire
Une fois que vos instruments auditifs ont été Vos instruments auditifs permettent d’obtenir une
couplés à votre téléphone, ils se connecteront communication directe avec les téléphones dotés de
automatiquement à nouveau lorsque votre la technologie Bluetooth. Lorsque vos instruments
téléphone et vos instruments auditifs seront allumés auditifs sont couplés et connectés à un téléphone, vous
et à portée de fonctionnement. Cette étape peut entendrez la voix de votre interlocuteur directement
prendre jusqu’à deux minutes. via vos instruments auditifs. Ceux-ci captent votre voix
directement dans leurs microphones. Deux appareils
L a connexion sera maintenue aussi longtemps que
Bluetooth actifs, comme un téléphone, peuvent être
le téléphone restera en marche et à une portée allant
jusqu’à 10 m (30 pi). connectés à vos instruments auditifs, avec prise en
charge d’appariements supplémentaires.
our transférer un appel entre vos instruments
P ous n’avez pas besoin de tenir votre téléphone
V
auditifs et le haut-parleur de votre téléphone cellulaire près de votre bouche puisque votre voix est
cellulaire, sélectionnez la source audio souhaitée transmise à celui-ci par les instruments auditifs.
sur votre téléphone. Si vous n’êtes pas certain de la
marche à suivre, consultez le manuel d’instructions
de votre téléphone cellulaire.
Voix de l’appelant
74 Votre voix
75Utilisation de votre téléphone cellulaire avec Fin d’un appel téléphonique
vos instruments auditifs Pour mettre fin à un appel, appuyez pendant plus de
deux secondes sur la partie supérieure ou inférieure
Appel téléphonique du bouton de l’un de vos instruments auditifs. Vous
Faites un appel sur votre téléphone cellulaire couplé pouvez également mettre fin à un appel sur votre
comme vous le feriez normalement. Vous entendrez téléphone comme vous le feriez normalement.
le son via vos instruments auditifs. Ceux-ci captent
Rejeter un appel téléphonique
votre voix directement dans leurs microphones.
Pour rejeter un appel entrant, appuyez pendant
Prise d’un appel provenant d’un téléphone cellulaire plus de deux secondes sur la partie supérieure ou
Lorsque vous recevez un appel, vous entendez un inférieure du bouton de l’un de vos instruments
avertissement d’appel entrant dans vos instruments auditifs. Vous pouvez également rejeter l’appel sur
auditifs. votre téléphone comme vous le feriez normalement.
Left Right
L’appel peut être accepté en appuyant pendant
moins de deux secondes sur la partie supérieure
ou inférieure du bouton de l’un de vos instruments
auditifs. Vous pouvez également accepter l’appel sur Appuyez
votre téléphone comme vous le feriez normalement. longtemps
Left Right >2s
Appuyez
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