Nexus Insight Panel Bus specifications
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Nexus Insight Panel Bus specifications (Mar-Apr 2021) Respondents = 356 Email - nexusinsight@nexus.org.uk Join the panel at https://www.nexus.org.uk/research-and-insight/insight-panel
Respondents were asked how they access the internet when on the move?
How do you access the internet when no
Wi-Fi is available?
71%
13% 10% 6%
3G 4G 5G Don't know
4G is the most
78% use Of those
popular way of
their phone 61% have
accessing the
to access used the
internet when
the internet free Wi-Fi
Wi-Fi is not
on the bus on the bus
available
Respondents were then asked to design a bus. Firstly, they were asked about their preferred type of seat and
how they would like to ventilate their bus?
Seating preference (highest scores) Ventilation preference
48%
52%
Forward facing 98%
High back 87% Open windows
Cloth covering 48% Air conditioningWhen asked what type of engine they would fit to their bus, 3 out of 4 respondents said they would fit a zero-
emissions engine?
Preferred engine type
Electric Bus (zero emissions) 58%
I have no preference on the type of engine 19%
Hydrogen Bus (zero-emissions) 17%
Euro 6 Diesel 5%
Euro 4 Diesel 0%
Euro 5 Diesel 0%Contactless payment is the preferred option for payment on the bus, however over a third of respondents felt
the option to pay cash should be maintained?
Preferred method of payment
Contactless bank card/phone 80%
A Smartcard that will cap payment at a
50%
certain level as it calculates the best fare
Cash 38%
An app where I can purchase a ticket
34%
before travelling
A Smartcard with cash stored on it, to
32%
use as and when neededRespondents were asked to rank their top 3 preferred features and the importance of different features.
Charging mobile devices is popular, whereas CCTV and Audio-visual displays are seen as more important.
Preferred features (score out of 10) Importance of features (score out of 10)
Audio-visual announcement 3.5
USB power sockets 6.9
CCTV 3.5
Wireless charging Free Wi-Fi 2.4
4
Vehicle emissions 2.2
Plug sockets 3.5 Enhanced ventilation systems 1.9
Space for disabled users 1.7
Tables 2 Seating type 1.6
More space (new seating layout) 1.5
Wood look flooring 1.2 Contactless phone charging 0.6
Space for bike storage 0.5
Coat hooks 1.1 Space for push chair users 0.5
Bus branding 0.1
Phone holders 0.8
Smart driver uniform 0.0We asked how useful certain bits of information were when communicated by an audio-visual system? We
then asked how important that information was to them?
How useful is this information? How important is this information?
(% responding very useful and useful) (% responding very important and important)
Next bus stop 89% Next bus stop 92%
Next location 86% Next location 84%
Current location 84% Current location 84%
Correct time 68% Correct time 67%65% agree 97% agree
Audio-visual Audio-visual
systems are for all systems are
passengers, not beneficial to
just those with passengers who
hearing and/or are unfamiliar with
vision impairments. a bus route.When asked about the exterior of their local bus there is very little dissatisfaction with display information (14%)
and branding (8%) as is currently seen around the region.
Satisfaction with exterior Satisfaction with exterior branding
destination display information on of local buses
local buses
7% 6%
8%
14%
Satisfied 35% Satisfied
Neutral Neutral
Dissatisfied Dissatisfied
56%
24% Don't know Don't know
51%“Having a high quality bus “Having a high quality bus “Access to a bus is most
specification is important to specification is important to important to me and I am
me, even if it means paying me, even if it means not interested by the
a higher fare” reducing the number of enhancements covered in
buses to ensure those that
do operate are high quality” this survey”
33% 41% 26% 16% 22% 62% 28% 40% 32%
Results indicate that having a frequent service
remains the top priority for most passengers.You can also read
