Operations and Release Working Group - Ricardo Wissmann-Alves - Head of IT Operations - MOSL
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Operations and Release Working Group Ricardo Wissmann-Alves – Head of IT Operations 15 February 2022
Agenda
Item Description Who Time
1. Welcome and introduction RWA 10:00–10:15
2. MOSL updates & TP discussion RWA 10:15-10:45
• CMOS Maintenance schedule 2022
• CMOS Release schedule 2022 / 2023
• CMOS Release 12.0
• Settlement and estimated readings
• General information/discussion – including:
• Service Desk/tickets feedback, Non-Code Changes, Tariff upload 2022,
Proformas RWA/AC
• Bilaterals update MR
3. Forthcoming changes update AR 10:45–11:00
4. Data issues/improvements 11:00–11:30
• Data Insight, Incident in MPS2 and MPS / CMOS/Remedy users / number of RWA/AC/HA/
transactions / eLearning videos / Market Focus LD
5. AOB and wrap up All 11:30–11:45
ORWG February 2022 2
Welcome and Introduction Participants Dynamics of web conference Alex Crosbie (IT Support Analyst) will state your name, please tell us your company name. Hannah Allardice (IT Functional Consultant) will take the minutes. Feel free to switch your camera on ORWG February 2022 3
MOSL Updates
Maintenance Schedule 2022
February
Tuesday 15/02/2022 Wednesday 16/02/2022 Thursday 17/02/2022 Published on MOSL website
CMOS > CMOS – Next Release
MPS MPS and MPS2
MPS2 Last updated 14/02/2022
Outage between 10am and 4pm Outage between 9am
Outage between 10am
+ 30 min outage from 6pm for both and 8pm for Oracle
and 4pm
MPS and MPS2 patching
Saturday 19/02/2022
PROD
Outage between 11pm
on Saturday and 6am on March/April
Sunday Monday 28/03/2022 Tuesday 29/03/2022 Wednesday 30/03/2022
MPS
MPS2
Outage between 10am and 4pm
Outage between 10am Mop Up if required
+ 30 min outage from 6pm for both
and 4pm
MPS and MPS2
Saturday 02/04/2022
PROD
Outage between 11pm
on Saturday and 6am on
Sunday
ORWG February 2022 5
Maintenance Schedule 2022
June
Monday 06/06/2022 Wednesday 07/06/2022 Thursday 08/06/2022 Published on MOSL website
MPS
CMOS > CMOS – Next Release
MPS2 Last updated 14/02/2022
Outage between 10am and 4pm
Outage between 10am Mop Up if required
+ 30 min outage from 6pm for both
and 4pm
MPS and MPS2
Saturday 11/06/2022
PROD
Outage between 11pm
on Saturday and 6am on September
Sunday Tuesday 20/09/2022 Wednesday 21/09/2022 Thursday 22/09/2022
MPS
MPS2
Outage between 10am and 4pm
Outage between 10am Mop Up if required
+ 30 min outage from 6pm for both
and 4pm
MPS and MPS2
Saturday 24/09/2022
PROD
Outage between 11pm
on Saturday and 6am on
Sunday
ORWG February 2022 6
Maintenance Schedule 2022
Published on MOSL website
CMOS > CMOS – Next Release
Last updated 14/02/2022
December
Monday 12/12/2022 Tuesday 13/12/2022 Wednesday 14/12/2022
MPS
MPS2
Outage between 10am and 4pm
Outage between 10am Mop Up if required
+ 30 min outage from 6pm for both
and 4pm
MPS and MPS2
Saturday 17/12/2022
PROD
Outage between 11pm
on Saturday and 6am on
Sunday
ORWG February 2022 7
Release Schedule 2022
Release Deployment date Time Environment Content confirmed
12.0 14.04.2022 10am-8am MPS2 17.11.2021
29.04.2022 10am-5pm Patch drop MPS2
13.05.2022 6pm-2pm PROD
17.05.2022 10am-5pm MPS
12.5 29.07.2022 10am-8am MPS2 02.03.2022
12.08.2022 10am-5pm Patch drop MPS2
26.08.2022 6pm-2pm PROD
30.08.2022 10am-5pm MPS
13.0 28.10.2022 10am-8am MPS2 01.06.2022
11.11.2022 10am-5pm Patch drop MPS2
02.12.2022 6pm-2pm PROD
06.12.2022 10am-5pm MPS
Published on MOSL website CMOS > CMOS – Current Release
ORWG February 2022 8
Release Schedule 2023
Release Deployment date Time Environment Content confirmed
14.0 14.04.2023 10am-8am MPS2 17.11.2022
28.04.2023 10am-5pm Patch drop MPS2
12.05.2023 6pm-2pm PROD
16.05.2023 10am-5pm MPS
14.5 28.07.2023 10am-8am MPS2 01.03.2023
11.08.2023 10am-5pm Patch drop MPS2
25.08.2023 6pm-2pm PROD
29.08.2023 10am-5pm MPS
15.0 27.10.2023 10am-8am MPS2 31.05.2023
10.11.2023 10am-5pm Patch drop MPS2
01.12.2023 6pm-2pm PROD
05.12.2023 10am-5pm MPS
Published on MOSL website CMOS > CMOS – Current Release
ORWG February 2022 9CMOS Release R12.0 CPW123 – Improved codes for ‘remote read type’ NCC026 – Collapse functionality to be added in CMOS NCC027 – Validation of CMOS username ORWG February 2022 10
CMOS Release R12.0
CPW123 – Improved codes for ‘remote read type’
Change to Remote Read Type (D3038):
TOUCH
OUTREADER
AMR
SMARTAMI
WI-FI
DUMB
OTHER
Current 1WRAD, 2WRAD, GPRS will be removed.
ORWG February 2022 11CMOS Release R12.0 – CPW123
Mapping of the values that will be removed:
1WRAD = AMR
2WRAD = AMR
GPRS = SMARTAMI
OTHER = OUTREADER
*Null = DUMB
If D3037 (Remote Read Flag) is False and D3038 has a value, then
D3038 (Remote Read Type) = DUMB
*where D3037 (Remote Read Flag) was set to 0 (the meter could not be
remotely read) and therefore D3038 (Remote Read Type) had a null value.
ORWG February 2022 12CMOS Release R12.0 – CPW123
Remote Read Flag (D3037) will be removed
Outreader ID (D3039) will be renamed to ‘Remote Serial Number’
Changes to XSDs for several transactions to accommodate the new valid
set, renamed data item D3039 and the removal of D3037 data item
Because the ‘Remote Read Type’ will become a mandatory data item on
meter creation, the ‘DUMB’ code should be used for meters that do not
have a remote read capability
MDS METERS report will be updated (Removal of D3037 – Remote Read
Flag and to rename D3039 to Remote Serial Number)
ORWG February 2022 13CMOS Release R12.0 – NCC026
This change will enable CMOS users to collapse a tab view without the
need to open a different tab and keep as many tabs open as they wish
ORWG February 2022 14CMOS Release R12.0 – NCC026 ORWG February 2022 15
CMOS Release R12.0 – NCC026 The previous expanded tab is automatically closed once a new one is clicked ORWG February 2022 16
CMOS Release R12.0 – NCC027 This change will remove the ability to create CMOS usernames using the “@” character Currently it creates an issue when synchronising CMOS user with the Azure AD for the Bilaterals Hub Production log in For example, if my CMOS username is ricardo.mosl then my Bilaterals Hub username will be ricardo.mosl@moslmoservices.co.uk But, if my CMOS username is ricardo@mosl then my login for the Bilaterals will be something different as we would have to manually remove the ‘@’ symbol and create a different username ORWG February 2022 17
System Code versions System Version as of date PROD 11.0.1 (6261) 15/02/2022 MPS 11.0.1 (6261) 15/02/2022 MPS2 11.0.1 (6181) 15/02/2022 ORWG February 2022 18
Settlement
Settlement timetable 2021/23
Published on MOSL website Services > Market Operations > Settlement > Settlement Runs
ORWG February 2022 20Estimated Readings Process – G Readings
Doing well – 20% decrease
in the last 10 months
Processing on average
in 3 hours
ORWG February 2022 21Estimated Readings Process – G Readings Next dates the Estimated Reading process will be run: 02.03.2022 04.04.2022 03.05.2022 06.06.2022 04.07.2022 02.08.2022 05.09.2022 03.10.2022 03.11.2022 05.12.2022 The process starts at 9am ORWG February 2022 22
General information / discussion
Service feedback
Please respond to “Satisfaction Survey Request” from the Service Desk
whenever you receive an email (noreply_itsm.uk@cgi.com)
We’ve added a feedback at the end of the closure email for tickets raised to
ITsupport@mosl.co.uk:
ORWG February 2022 23General information / discussion
Service feedback
Please communicate this to your colleagues that raise tickets with the Service
Desk or ITsupport@mosl.co.uk
It’s important to get feedback to resolve any issues, improve the service or
praise the good service received.
ORWG February 2022 24Non-Code Change Process
Guidance and template: CMOS > MOSL Guidance > Non-Code Change (NCC)
Request Guidance and NCC Change Request Template
Simplified process
Allows changes to CMOS or MOSL systems to be requested and considered
Fill in the template and email itsupport@mosl.co.uk
ORWG February 2022 25NCC on MOSL website (Market Codes > Change > Non-Code Change Requests) ORWG February 2022 26
Tariff Timetable 2022 - 2023
Available on MOSL’s website in Settlement Calculations or CMOS – MOSL Guidance
Last day to create,
CM authorises the use
update and verify
of the tariff data
tariffs
Tariff Data Upload Guidance 2022-2023 document (CMOS – MOSL Guidance)
ORWG February 2022 27Proformas
Always use the latest Proforma available on our website (CMOS > Administration)
All certificates can be submitted on one form
Make sure you only fill in the required fields as per instructions in the Proforma, for
example:
If you only want to add a new certificate to a specific environment as the
previous one is going to expire, do not add previous IP addresses to be
whitelisted or existing certificates
Make sure you summarise in the email to ITsupport@mosl.co.uk what you
would like
If you are sharing certificates for BH/CMOS, remember to request that
Submit certificate renewals before the current certificate expires
ORWG February 2022 28Bilaterals update Miles Robinson – Integration Manager
Bilateral Transactions Programme Phase 2.1 implementation update
Phase 2.1 implementation
Early Life Support extended until
auto closure/auto state-change
Phase 2.1 went live as scheduled functionality is implemented
on 2 February 2022 but with auto
closure/auto state-change
functionality not enabled Phase 2.1 live ELS extension Exit ELS
2 Feb 2022 17 Feb 24 Feb
‘Early life support’ period currently
underway, very low numbers of Early life support
Phase 2.1
contacts and no defects raised go-live
Feedback from parties indicate
that new functionality has been
tested in live environment without
any issues
Smooth implementation for Phase 2.1:
MOSL identified a potential fix for low volumes of TP contacts & issues
a known issue issue (preventing
auto closure functionality) and
began testing from Monday 7 Feb
ORWG February 2022Who to contact at MOSL and how
Technical issues Other queries?
or improvement suggestions?
Please populate an Observation Please review the Bilaterals section on the
Template with as much detail as possible MOSL website to check whether the
and send it to bilaterals@mosl.co.uk information you need is available.
If not, please email your comments and
Depending on how you interface with observations to bilaterals@mosl.co.uk and
the hub, please complete an LVI or HVI one of the team will get back to you
template – available on MOSL website
ELS How quickly should I expect a
covers:
Ahead of response?
go-live – Monday 20
P1s: We aim to respond to queries we
September/Tuesday 21
Access issues? consider the highest-priority ‘P1s’
within September
2 hours and resolved within
1. Please review the latest version of the dedicated Access FAQ on the On
one day ofday
business go-live – Tuesday
MOSL website to check if there are any known issues P2s, P3s22 September
& P4s: We will aim to
2. If you are still having problems accessing the hub, please email respond the same
Following go-live day and put into
– Thursday
backlog for prioritisation in a future
ITsupport@mosl.co.uk 23 September to Friday 15
Sprint
ORWG February 2022Training materials
Release 2.1 introduces new functionality Who do I contact if I have found an
into the Hub including: the ability to view issue in the Hub or if I have an
requests as a third party, auto closure & improvement suggestion?
auto state-change & transfers (for HVI
users)
A short training video was shared to cover
the additional functionality
For Phase 3 (including processes: B5, F5,
F4 & G1) we will be revisiting the user
interface video to include any updates and
all new changes to the Web Portal
If you have any questions about the new
functionality, please contact us as at
bilaterals@mosl.co.uk
ORWG February 2022Implementation checkpoints
Ensuring all trading parties
are ready at the same time
remains vital
Trading parties will be
Checkpoint 4 Checkpoint 5 Checkpoint 6
required to complete an 28 Feb 2022 May 2022 July 2022
assurance exercise to
confirm their readiness
ahead of Phase 3
production release
0% 0% 0%
A short check-in survey will
be issued on 21 February
(closing 28 February) to Phase 3 check-in Phase 3 Assurance Phase 4 Assurance
survey testing submitted testing submitted
gauge readiness across the completed
market at an early stage
ORWG February 2022Lessons learned
MOSL will be carrying out an internal ‘lessons learned’ review on Phase 2.1
MOSL will be reviewing areas such as:
We will be using the
Development and delivery
check in survey to
Testing and observation management capture Trading Party
Communications feedback on the Phase
Creation of code documents and technical specifications 2.1 release
Support and contact with parties
ORWG February 2022Bilaterals Contact ITsupport@mosl.co.uk for connectivity issues (LVI, HVI), user access and logins bilaterals@mosl.co.uk general queries, support with the process, defects Are you receiving the relevant communications? Any questions, issues or suggestions? ORWG February 2022 36
Forthcoming Changes Update Abu Rashid, Senior Market Design Analyst
In-fli. Des. Con. Rec. Ofw. Imp. ORWG February 2022 38
In-fli. Des. Con. Rec. Ofw. Imp.
Design
Reference CPM046 CPW085
Premise Vacant transaction link to
Title Approved Codes of Practice
DPID
CMOS Impact N Y
Group Sub-group MOSL
• 2 meetings have occurred
• Informal working group supported
• MOSL working on drafting
the change
Update and impact assessment
• Proposer is considering feedback
• Consultation planned for 28
from consultation
March
Panel Recommendation 31 May 2022 29 Mar 2022
Implementation 26 Aug 2022 (R12.5) 2 Dec 2022 (R13.0)
ORWG February 2022 39In-fli. Des. Con. Rec. Ofw. Imp.
Consultation & Post Consultation (1/3)
Reference CPM048 & CPW131
Suspending certain MPS charges pending full review of the
Title
MPF
CMOS Impact N
Group MOSL
• Relates to the MPF and specifically, MPS 17-19
• Presented updated plan at January Panel, which was
Update
approved, subject to amended consultation questions
• Potential webinar planned (date TBC)
Consultation 15 Feb – 8 Mar 2022
Panel
24 May 2022
Recommendation
Implementation 26 Aug 2022 (R12.5)
ORWG February 2022 40In-fli. Des. Con. Rec. Ofw. Imp.
Consultation & Post Consultation (2/3)
Reference CPW120 CPW130
Title Final read where no visual read is Transfer Read Estimate
available Reason Codes
CMOS Impact Y
Group MOSL Metering Committee
Closed Consultation 17 Jan – 4 Feb 2022
Update • Although they relate to different issues, CPW120 and CPW130 will affect
the same data item in CMOS and they were jointly consulted upon
• General support during consultation
• Feedback on CPW130 will be presented to the Metering Committee
Panel
29 Mar 2022
Recommendation
Implementation 2 Dec 2022 (R13.0)
ORWG February 2022 41In-fli. Des. Con. Rec. Ofw. Imp.
Consultation & Post Consultation (3/3)
Reference CPW128 CPW129
Review of Post RF Materiality
Title Updating Volume Validations Tolerance
Threshold
CMOS Impact Y N
Group Metering Committee MOSL
Closed Consultation 17 Jan – 4 Feb 2022 24 Jan – 11 Feb 2022
• Relates to volume validation when a • Relates to criteria in raising Post
read is submitted to CMOS RF run requests
Update • 19 responses received • 18 responses received
• Feedback will be shared with the • MOSL will work with Proposer in
Metering Committee reviewing feedback
Panel
Aug 2022 29 Mar 2022
Recommendation
Implementation May 2023 (R14.0) 26 Aug 2022 (R12.5)
ORWG February 2022 42In-fli. Des. Con. Rec. Ofw. Imp. Reminder ORWG February 2022 43
In-fli. Des. Con. Rec. Ofw. Imp.
Panel Recommendation in Feb 2022
Reference CPW126 CPW070d (preview)
Phase 4 – Bilateral
Title Settling of Post RF Primary Charges
Transactions
CMOS Impact N N
Group MOSL Various
Ofwat returned change in February and
Update requested assessment against new
Principles
Implementation
13 May 2022 (R12.0)
(if approved)
ORWG February 2022 44In-fli. Des. Con. Rec. Ofw. Imp.
Awaiting Ofwat Decision
Reference CPM015 & CPW071 CPW070c CPW122
Introducing Direct
Panel Self- Phase 3 – Bilateral
Title Debit as a Payment
Governance Transactions
Method
CMOS Impact N
Panel
Approve
Recommendation
Implementation 31 May 2022 22 Apr 2022
On hold
(if approved) (R12.5) (R12.5)
ORWG February 2022 45In-fli. Des. Con. Rec. Ofw. Imp.
Ofwat Returned Change
Reference CPW106
Title Management of long-term vacant Supply Points
CMOS Impact N
Panel Recommendation Approve
• Not apparent that this change will effectively or
proportionately achieve its objective
• Data used for scenario cost benefit analysis did not all
solely relate to SPIDs that fall within the proposed
Rationale for Returning
definition of 'Long-Term Vacant Supply Points’
• Suggestion to consider whether other tools e.g.
introduction of an API or MPF Reform could be more
effective to improve this aspect of data quality
ORWG February 2022 46In-fli. Des. Con. Rec. Ofw. Imp.
Ofwat Rejections
Reference CPW080 CPM035
Simplification of Default and Termination Panel Election
Title
Processes Streamlining
• Proposed amendments would not
further the primary principle of the WRC
Approval of the proposed
• Elements could introduce additional
Rationale amendments would not
confusion as they do not provide the
for be proportionate
intended clarity or simplify the current
Rejection considering the approval
process
of CPM039/CPW124
• Some minor points have not been
consulted upon
ORWG February 2022 47In-fli. Des. Con. Rec. Ofw. Imp.
Change Proposal Implemented in Feb 2022
Reference CPW070b
Title Phase 3 – Bilateral Transactions
CMOS Impact N
• Additional functionality that will be commonly
used across all process
Any questions…?
1) Third party notifications
2) Time-outs bilaterals@mosl.co.uk
Description
3) Transfers
• Process B5 (Repair or replacement of a faulty
meter performed by the Wholesaler) – to be
implemented on 31 May 2022
ORWG February 2022 48In-fli. Des. Con. Rec. Ofw. Imp.
Awaiting Implementation
Reference CPW123
Improved codes for ‘remote read
Title
type’
CMOS Impact Y
Renames and adjusts the valid set
Description for the Remote Read Type (D3038)
data item within CMOS
Implementation 13 May 2022 (R12.0) Any questions…?
codechange@mosl.co.uk
ORWG February 2022 49Data issues / Improvements
Data Insight Liz D’Arcy, Head of Data Insight and Analytics
Data Insight Feb Update Q and A videos Market Insight dashboards Market Insight maps Consumption Band schema ORWG February 2022 52
Q and A videos
Switching
What ‘s the overall market switching rate?
Which retailers are net winners since market open?
How many supply points have switched at least
once?
How to view % SPIDs switched at least once by
wholesaler region?
Meters
What proportion of SPIDs are metered?
How many meters are there in the market?
Which TP has the most meters?
How many internal meters are there?
How many meters haven’t been read for over 12
months?
ORWG February 2022 53Market Insight Dashboards
Services Meter Reads – Today! 15th Feb
Services – 15th March
Supply Points – 15th Feb
updated Ofwat consumption band filter
Meter Reads
ORWG February 2022 54Meter Read Dashboard ORWG February 2022 55
New Consumption Band Schema ORWG February 2022 56
Two new interactive meter read maps
% remote reads
% customer reads
New address search
functionality
ORWG February 2022 57MPS2 and MPS incident
MPS2 and MPS were unavailable from 3:22am on 13.01.2022 to 5:41am
on 14.01.2022
A storage array was unable to boot correctly after the cache battery card
was replaced
Databases and VMs were unavailable as a result of this issue
Options were reviewed for potential workarounds such as the possibility
of failing over to another system whilst the array was down, but
unfortunately the controller was experiencing issues and could not be
used as a workaround
Due to issues found on the Oracle Virtual Machine (OVM) Cluster and
OVM Repositories the workaround to DR was not an option.
ORWG February 2022 58Incident on 13.01.2022
Root cause: the replacement cache card provided was faulty causing the
array to not boot correctly after the cache card was replaced.
Recommended actions to prevent a recurrence:
Understand how the replacement card was incompatible
Engineer to leave the site until service is fully restored and tested (the
engineer could see the device was powered and was happy to leave
the site, however, unknown to both the team and engineer was that
the device was not powered correctly)
Review the single dependency on the cluster and repository disk
which prevented failover (recommendation to split out the repository
onto more volumes than just one)
ORWG February 2022 59Data issues – CMOS users
CMOS users – December we had 5,543 active users. Today 5,386.
December: 2,674 users are active but blocked. Today 2,537 – it’s likely they do
not need access – please action
CSD006 – Trading Party Administration and Notification Process (Market Codes
> Codes)
Trading Parties are responsible for maintaining user accounts on the Market
Operator Systems, including the termination of accounts as part of the exit
process for leavers, but always within one (1) week of the user having left the
Trading Party.
If you would like a list of your active users in CMOS to review, request it via email to
itsupport@mosl.co.uk (Needs Contract Manager/Authorised user approval)
ORWG February 2022 60Data issues – Remedy users
Remedy users – maximum 10 users per Trading Party – All good
If you would like a list of your Remedy users to review, request it via email to
itsupport@mosl.co.uk (Needs Contract Manager/Authorised user approval)
ORWG February 2022 61Data issues – Transactions’ submission
HVI Transactions
Maximum number of transactions to be submitted: 4,000/hour/TP from 8am
to 6pm (6,000/hour between 6pm and 12am and 3:30am to 8am).
No transactions to be submitted between 12am and 3:30am.
MVI Transactions
5,000 transactions/TP/month
Larger volumes need to be communicated in advance for acceptance and
planning. (email ITsupport@mosl.co.uk)
In any case, only submit one batch at a time. Once that batch is completed,
then another one can be submitted – never submit several batches at once
ORWG February 2022 62eLearning – Existing courses CMOS Administration CMOS - Maintaining SPID Data - (WSL videos updated) CMOS - Registering Supply Points CMOS - Trade Effluent CMOS - Disconnections, Reconnections and Deregistration’s CMOS - Corrections CMOS - Trade Effluent CMOS - Registering Transfers ORWG February 2022 63
eLearning – New courses Remedy, How to video Settlement Overview presentation CMOS –Tariffs, How to video ORWG February 2022 64
eLearning – Feedback/Improvements/Suggestions Each course will have a comment/ rating section Improvement or suggestions may also be submitted to itsupport@mosl.co.uk to review ORWG February 2022 65
Market Focus MOSL website > News section ORWG February 2022 66
AOB and wrap up
Slides will be published on the website this afternoon
Meeting minutes to be published on the website in 2 days (Groups and Forums >
Industry Groups and Forums > Operations and Release Working Group)
Date of next meeting: 5 April 2022 – virtual meeting
June meeting: 14 June 2022 – virtual meeting
Always check the Maintenance Schedule on our website and Release Notes
Everyone subscribed to the mailing list on our website? “CMOS/Bilaterals outages,
updates and release notes” and “Operations and Release Working Group (ORWG)”
ORWG February 2022 67You can also read
