Toyota Financial Services (South Africa) Limited - General Business Update September 2020 - Toyota South Africa

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Toyota Financial Services (South Africa) Limited - General Business Update September 2020 - Toyota South Africa
Toyota Financial Services (South Africa) Limited
                          General Business Update
                                  September 2020
Toyota Financial Services (South Africa) Limited - General Business Update September 2020 - Toyota South Africa
Contact Details                                                                                      2

                         Toyota Financial Services (South Africa) Ltd

Name              Position                          Contact
Marius Burger     Chief Executive Officer           MBurger1@toyfin.co.za

Shigeaki Matsui   Senior Executive Coordinator      SMatsui@toyfin.co.za

Thabo Manaka      SVP: Corporate Administration     TManaka@toyfin.co.za

Nishen Daya       VP: Finance, Treasury & IT        NDaya@toyfin.co.za             +27 11 809 2188
                  Strategy

                             Toyota Motor Finance (Netherlands) B.V.

Richard Nelson    General Manager, Treasury         Richard.Nelson@toyota-Fs.com   +44 (0) 1737 365 594

                                               ABSA CIB

Kumeshen Naidoo   Head: Debt Capital Markets        Kumeshen.Naidoo@absa.africa    +27 11 895 6555

Matthew Duggan    Head: Syndication                 Matthew.Duggan@absa.africa     +27 11 895 7864
Toyota Financial Services (South Africa) Limited - General Business Update September 2020 - Toyota South Africa
Table of Contents                                                     3

  Overview of The Toyota Group                                   4

  Toyota Financial Services (South Africa) Ltd Group Structure   7

  Guarantee Structure and Credit Support Agreements              9

  Performance Highlights
  a.      Toyota Motor Corporation                               13
  b.      Toyota Motor Finance (Netherlands) B.V.                17
  c.      Toyota South Africa Motors (Pty) Ltd                   21
  d.      Toyota Financial Services (South Africa) Ltd           24

  COVID-19 Response                                              36

  Key Credit Highlights                                          46
Toyota Financial Services (South Africa) Limited - General Business Update September 2020 - Toyota South Africa
OVERVIEW OF THE TOYOTA GROUP
Toyota Financial Services (South Africa) Limited - General Business Update September 2020 - Toyota South Africa
Toyota Group Business Areas                                                                                               5

                                         Markets vehicles in over 190 countries / regions

                                 50 overseas manufacturing facilities in 27 countries / regions

 AUTOMOTIVE BUSINESS                             NON AUTOMOTIVE BUSINESS                             MOBILITY SERVICES*

                                                                               OTHER
                                                                             BUSINESSES
                                         FINANCIAL SERVICES

                                      Consumer Financing                       Housing
                                  Dealer Support & Financing                    Marine
                                             Banking                     Telecommunication
                                       Securities Services                    e-Business
                                                                    Intelligent Transport Services
                                  Ancillary Products & Services
                                                                     Toyota Research Institution

   *New business area - announced 2020
Toyota Financial Services (South Africa) Limited - General Business Update September 2020 - Toyota South Africa
Global Mobility Services: Kinto                                                                                           6

             Achieve transition “from asset business
                                         Service       to transaction business”
                                                 companies

    Strategic              Monetizing car            Corporate fleet mobility           Integrated multimodal
   focus areas              ownership                      solutions                       mobility services

Brand for all services               Key asset enablers                          5 Business models

                                    KINTO One                            KINTO Share                     KINTO Flex
                                                        KINTO Protect    Car Sharing                   Car Subscription
                                 Full Maintenance
                                                          Insurance
Kintoun – Japanese for                 Rental
    “flying nimbus”

                                                                                          KINTO Join
                                                                                          Carpooling

                                              KINTO Link
                                            Digital Payment              KINTO Ride                      KINTO Go
                                               Platform                  Ride Hailing                   Multi Modal
Toyota Financial Services (South Africa) Limited - General Business Update September 2020 - Toyota South Africa
TOYOTA FINANCIAL SERVICES (SOUTH
  AFRICA) LTD GROUP STRUCTURE
Toyota Financial Services (South Africa) Limited - General Business Update September 2020 - Toyota South Africa
Toyota Financial Services (South Africa) Ltd                                                                                      8

                                                    Toyota Motor Corporation
                                                          (the “Parent”)

                                 100% Subsidiary                 100% Subsidiary

                Toyota Financial Services
                  Corporation (“TFSC”)

              100% Subsidiary     100% Subsidiary

   Toyota Motor Finance                                                                           WesInvest Holdings (Pty) Ltd,
                                    Toyota Financial Services         Toyota South
                                                                         Toyota     Africa
                                                                                 South
    (Netherlands) B.V.                                                                            a wholly owned subsidiary of
                                            (UK) PLC                       (Pty) Ltd (Pty)
                                                                             Africa
(“TMFNL”, the “Guarantor”)                                                                            FirstRand Bank Ltd
                                                                                 Ltd
                                33.3% Ownership                 33.3% Ownership                 33.3% Ownership

                                                                    Toyota Financial Services
                                                                        (South Africa) Ltd
                         ZAR 10 Billion DMTN Programme                (“TFSSA”, the Issuer)
Toyota Financial Services (South Africa) Limited - General Business Update September 2020 - Toyota South Africa
GUARANTEE STRUCTURE
AND CREDIT SUPPORT AGREEMENTS
Toyota Financial Services (South Africa) Limited - General Business Update September 2020 - Toyota South Africa
Credit Support Structure                                                                                                            10

                                                   Toyota Motor Corporation

                                                     Credit Support Agreement

                                          Toyota Financial Services Corporation

                                                     Credit Support Agreement

   TCPR         TMCC       TLG            TCCI          TFA         TFC             TFNZ            TFSUK        TKG           TMFNL
(Puerto Rico)   (USA)   (Germany)       (Canada)     (Australia   (Japan)       (New Zealand)        (UK)      (Germany     (Netherlands)

                                                                                          Guarantee

                                      TBR              TLP           TBP              TFSSA               TLT          TCAPM
                                    (Russia)         (Poland)      (Poland)        (South Africa)      (Thailand)     (Malaysia)
Guaranteed by TMFNL Under Credit Support Agreement                                                             11

                                                                        TMC / TFSC / TMFNL
         Toyota Motor Corporation (TMC)
                                                    Rating                  Long Term           ShortTerm

                   Credit Support                   Moody’s                     A1                  P-1
                    Agreement                       Standard & Poor’s          A+                   A-1+

                                                                              TFSSA
      Toyota Financial Services Corp (TFSC)
                                                    Rating            National Scale Rating       Outlook
                   Credit Support                   Moody's                  Aaa.za               Negative
                    Agreement

                                                    • TMC will own all the TFSC shares for so long as
  Toyota Motor Finance (Netherlands) (TMFNL)          TFSSA has outstanding bonds

                                                    • TMC will make available any cash to cover shortfall in
                                                      case TFSSA cannot cover its obligations
                     Guarantee
                                                    • TMC & TFSSA agree that holders have the right to claim
                                                      directly to TMC to perform any of its obligations

                                                    • There has been no change under Dutch Law in the last
 Toyota Financial Services (South Africa) (TFSSA)     year
PERFORMANCE HIGHLIGHTS
a. TOYOTA MOTOR CORPORATION
Global Vehicle Sales                                                                                                                                      14

                  10
                                                                                                                                 8.98   8.96
                   9
                                                                                                                                                -19.6%
                                                         1.77                                       1.35           1.39          1.33   1.37
                   8                       1.64                         1.76
                                                                                      1.59
                                                                                                                                                 7.20
                   7                                                                                1.59
                               1.28                                                                                1.54          1.68   1.61
                                                         1.61
UNITS (MILLION)

                                           1.68                         1.49          1.35
                   6
                               1.33                                                                 0.93          0.97           0.99   1.03
                                                         0.84          0.86           0.84
                   5                       0.80

                            0.80
                   4
                                                         2.53                                       2.84           2.81          2.75   2.71     7.20
                                           2.47                        2.72           2.84
                   3           1.87

                   2

                   1        2.07           2.28          2.37           2.15          2.06          2.27          2.26           2.23   2.24

                   0
                            FY12          FY13          FY14           FY15          FY16          FY17           FY18          FY19    FY20     FY21
                                                                                                                                               FORECAST

                       Japan      N. America      Europe        Asia   Other (Central and South America, Oceania, Africa, The Middle East etc.)

                  Source: Toyota Motor Corporation March 2020 Results Release Presentation and FY2021 First Quarter Financial Results
Toyota Motor Corporation – Consolidated Financial Summary                                                                                                    15

                   60                                                                                                                    1.8

                   50
                                                                                                                                         1.7

                   40
JPY (TRILLION)

                                                                                                                                               DEBT:EQUITY
                                                                                                                                         1.6

                   30

                                                                                                                                         1.5
                   20

                                                                                                                                         1.4
                   10

                    0                                                                                                                    1.3
                               FY14             FY15              FY16              FY17         FY18            FY19          FY20

                         Total Assets (LHS)               Total Liabilities (LHS)           Total Equity (LHS)          Debt to Equity (RHS)

                 Source: Toyota Motor Corporation March 2020 Results Release Presentation
Toyota Motor Corporation – Consolidated Financial Summary                                                                                      16

                   31                                                                                                   3.0

                   30
                                                                                                                        2.5
                   29
                                                                                                                        2.0
                   28

                                                                                                                              JPY (TRILLION)
JPY (TRILLION)

                   27                                                                                                   1.5

                   26
                                                                                                                        1.0
                   25
                                                                                                                        0.5
                   24

                   23                                                                                                   0.0
                               FY14             FY15             FY16              FY17        FY18       FY19   FY20

                                                          Net Revenue (LHS)                 Net Income (RHS)

                 Source: Toyota Motor Corporation March 2020 Results Release Presentation
b. TOYOTA MOTOR FINANCE
     (NETHERLANDS) B.V.
Toyota Motor Finance (Netherlands) B.V.                                                                     18

Business Overview

•   The principal activity of TMFNL is to act as a group finance company for some of the subsidiaries and
    affiliates of TMC and TFSC.

•   TMFNL raises funds by issuing bonds and notes in the international capital markets and from other
    sources and on-lends to other Toyota companies.

•   TMFNL also issue guarantees for debt issuances of certain other Toyota companies.

•   In addition, TMFNL generates income from other investments and deposits incidental to its primary
    funding activities.

•   As a group finance company, TMFNL is dependent on the performance of the subsidiaries and
    affiliates of TMC and TFSC to which it grants loans.
Toyota Motor Finance (Netherlands) B.V. – Financial Summary                                                   19

                 18

                 16

                 14

                 12
 EUR (BILLION)

                 10

                 8

                 6

                 4

                 2

                 0
                       FY14               FY15              FY16           FY17          FY18   FY19   FY20

                                                        Total Assets       Total Liabilities

          Source: Toyota Motor Finance (Netherlands) B.V. March 2020 AFS
Toyota Motor Finance (Netherlands) B.V. – Financial Summary                                                                                    20

                 180                                                                                                      16

                 160                                                                                                      14

                 140
                                                                                                                          12
                 120
                                                                                                                          10
 EUR (MILLION)

                                                                                                                               EUR (MILLION)
                 100
                                                                                                                          8
                 80
                                                                                                                          6
                 60
                                                                                                                          4
                 40

                 20                                                                                                       2

                  0                                                                                                       0
                         FY14              FY15             FY16           FY17         FY18          FY19         FY20

                                    Revenues (LHS)                    Profit Before Tax and Derivative Effects (RHS)

          Source: Toyota Motor Finance (Netherlands) B.V. March 2020 AFS
c. TOYOTA SOUTH AFRICA MOTORS (PTY) LTD
New Vehicle Sales(1) – South Africa                                                                                                                22

                       700

                       600
                                                                                                                       552
                                                                                                                              537
                       500

                       400
                                                                                                                                       380
UNITS (‘000)

                       300

                       200

                       100

                          0
                                 2008       2009       2010       2011       2012   2013   2014   2015   2016   2017   2018   2019     2020
                                                                                                                                     Forecast(2)
                                                                                    CALENDAR YEAR

               Source: NAAMSA (including non-reporters)
               1. Total vehicle sales for each year is based on a calendar year
               2. 2020 based on forecasted figures
Volume and Market Share                                                                                                          23

                 140                                                                                        35%

                 120                                                                                        30%

                 100                                                                                        25%

                                                                                                                  MARKET SHARE
                  80                                                                                        20%
UNITS (‘000)

                  60                                                                                        15%

                  40                                                                                        10%

                  20                                                                                        5%

                    0                                                                                       0%
                           FY11       FY12       FY13   FY14   FY15   FY16   FY17   FY18    FY19    FY20

                                   Toyota New Vehicle Sales (LHS)             % Toyota Market Share (RHS)
                                   % TFSSA Market Share (RHS)

           Source: NAAMSA (including non-reporters)
c. TOYOTA FINANCIAL SERVICES
      (SOUTH AFRICA) LTD
Toyota Financial Services (South Africa) Ltd - Financial Summary                                               25

18%                                         2.5%                   600
16%
                                                                   500
14%                                         2.0%
                                                                                                          R409m

                                                   ZAR (MILLION)
12%                                10.53%                          400
                                            1.5%
10%
                                                                   300
8%                                  1.25%
                                            1.0%
6%                                                                 200

4%                                          0.5%                   100
2%
0%                                          0.0%                    0
      FY16   FY17   FY18   FY19   FY20                                   FY16    FY17     FY18    FY19   FY20

             ROE (LHS)     ROA (RHS)                                            Net Income after tax
ZAR (MILLION)

                                  -
                                      200
                                            400
                                                   600
                                                         800
                                                               1,000
                                                                       1,200
                                                                               1,400
                                                                                       1,600
                       Apr-16
                       May-16
                       Jun-16
                         Jul-16
                       Aug-16
                       Sep-16

                FY17
                       Oct-16
                       Nov-16
                       Dec-16
                        Jan-17
                       Feb-17
                       Mar-17
                                                                                                                                              New Business Production

                       Apr-17
                       May-17
                       Jun-17
                         Jul-17
                       Aug-17
                       Sep-17

                FY18
                       Oct-17
                       Nov-17
                       Dec-17

Fixed Amount
                        Jan-18
                       Feb-18
                       Mar-18
                       Apr-18
                       May-18
                       Jun-18
                         Jul-18
                       Aug-18
                       Sep-18
                       Oct-18
                       Nov-18
                FY19

                       Dec-18
                        Jan-19
Linked Amount

                       Feb-19
                       Mar-19
                       Apr-19
                       May-19
                       Jun-19
                         Jul-19
                       Aug-19
                       Sep-19
                FY20

                       Oct-19
                       Nov-19
                       Dec-19
                       Jan-20
                       Feb-20
                       Mar-20
                                                                                               Average monthly fixed amount: ZAR725m (55%)
                                                                                               Average monthly linked amount: ZAR585m (45%)
                                                                                                                                              26
Revenue Development                                                                                       27

                 6                                                                2,000

                                                                                  1,800
                 5
                                                                                  1,600

                                                                                  1,400
                 4

                                                                                          ZAR (MILLION)
 ZAR (BILLION)

                                                                                  1,200

                 3                                                                1,000

                                                                                  800
                 2
                                                                                  600

                                                                                  400
                 1
                                                                                  200

                 0                                                                0
                     FY16       FY17        FY18           FY19            FY20

                            Revenue (LHS)          Net Interest Income (RHS)
Portfolio breakdown                                                                                 28

            % Split of existing business                        Split of business

                       7%                                                2%

                                                          23%

         17%

                                            55%                                               75%

         21%

  Private Individual   Companies   Self Employed   Taxi     No Balloon        Balloon   GFV
IFRS 9 Provisions                                                                          29

          Total Impairment Coverage                      Impairment Coverage Stage
                                                 60%                                       1.2%
             Cumulative      Movement    4.53%                                    1.07%

                                                 50%                                       1.0%

                     3.42%               1.11%                       0.70%
                                                 40%                                       0.8%
                                                       0.51%
                                                 30%                             39.14%    0.6%
                     1.41%
                                                                     33.27%
                                                 20%   26.85%                              0.4%

                                        3.42%
                                                 10%                                       0.2%
  2.01%              2.01%                             7.88%         9.15%       10.52%
                                                 0%                                        0.0%
                                                       Mar-18        Mar-19      Mar-20

                                                           Stage 2     Stage 3   Stage 1
  Mar-18            Mar-19              Mar-20
Other Key Ratios                                                                                      30

1.0%                                                1.5%
0.9%                                        0.87%   1.5%
0.8%
0.7%                                                1.4%
0.6%
                                                    1.4%
0.5%
0.4%                                                1.3%
                                                                                                1.28%
0.3%
                                                    1.3%
0.2%
0.1%                                                1.2%
0.0%
                                                    1.2%
       FY16   FY17      FY18       FY19   FY20
                                                           FY16   FY17     FY18       FY19   FY20

                     Write-Off %                                         OPEX Ratio
Toyota Financial Services (South Africa) Ltd - Financial Summary                                31

                 45                                               12.0
                 40                                               11.5

                 35                                               11.0
                                                                  10.5
ZAR (BILLION)

                 30                                                                                        10.1 x
                                                                  10.0
                 25
                                                                  9.5
                 20
                                                                  9.0
                 15
                                                                  8.5
                 10                                               8.0
                  5                                               7.5
                  0                                               7.0
                      FY16       FY17     FY18     FY19    FY20          FY16   FY17    FY18      FY19   FY20

                        Assets      Liabilities   Equity                               Debt to Equity
Funding Balances                                                                            32

                                                  1%
FY20                                        2% 2%
                                       6%

                              10%

                        16%

                                                                        64%

       Japanese Banks               Bonds              Intercompany Loans     Local Banks

       ABS                          Commercial Paper   Overnight facilities
ZAR (MILLION)

                       -
                                 200
                                       300
                                             400
                                                   500
                                                         600

                           100
               Aug
               Sep
               Oct
               Nov
               Dec

        FY21
                Jan
                                                               R651m

               Feb
               Mar
               Apr
               May
               Jun
                 Jul
               Aug
               Sep
               Oct

        FY22
               Nov
                                                                         TFSSA DCM Maturity Profile

                                                               R1,419m

               Dec
                Jan
               Feb
               Mar
               Apr
               May
               Jun
                 Jul
               Aug
               Sep
               Oct

        FY23
               Nov
                                                               R594m

               Dec

Bonds
                Jan
               Feb
               Mar
               Apr
               May
               Jun
                 Jul
               Aug
               Sep
               Oct
        FY24

               Nov
               Dec
                                                               R2,049m

                Jan
               Feb
               Mar
               Apr
               May
               Jun
                 Jul
               Aug
               Sep
               Oct
        FY25

               Nov
                                                               R1,006m

               Dec
                Jan
               Feb
               Mar
                                                                         33
Bond Issuances                                                                                                                                            34
                                                TFSSA Redemptions and Issuances*
 ZAR BILLION

2.00                                            1.4                                                                   1.4                           1.5
                   0.8                                0.9                     1.0 1.2
                                                                                        0.6                 0.7 0.5
 1.00                    0.4 0.4                            0.3
                                                                                                                                        0.0
                                                                                                                                              0.4
0.00

-1.00               2015                         2016                          2017                          2018                        2019

-2.00                                    -1.3
-3.00       -2.1                                                       -2.2                          -2.1

-4.00
                                                                                                                                 -3.0

                                                            Redemptions         1 yr     3 yr   5 yr

                                                              Redemptions 2020
                                               Redeemed                                                                Upcoming Redemptions

                                      3 year                       5 year               12 months                      3 year                   3 year
        Amount                ZAR326,000,000                ZAR400,000,000             ZAR661,000,000          ZAR451,000,000           ZAR200,000,000

 Coupon indicator                    Floating                     Floating                Floating                    Floating                Floating

    Spread over
                                     124bps                       150bps                   83bps                      110bps                   110bps
    benchmark

        Maturity                   20-Mar-2020                6-Jul-2020                 25-Apr-2020             12-Oct-2020             30-Nov-2020

    Bond Code                       TFS144                        TFS136                   TFS160                     TFS147                  TFS151

   *Notes included: R0.5bn 3 month CP issued in 2016 and R0.25bn 4 year FRN issued in 2017
Bond Issuances                                                                                      35

                                                FY2021 Target Issuance*
                                         1 year                   3 year              5 year

        Amount                     ZAR500,000,000            ZAR1,500,000,000    ZAR1,000,000,000

  Coupon indicator                      Floating                  Floating            Floating

Spread over benchmark                     TBC                       TBC                 TBC

        Maturity                          TBC                       TBC                 TBC

   ZAR BILLION

    2
                                                                          1.5
                                                                                       1
    1
                                                    0.5

    0
                   Maturities                      1 yr                   3 yr        5 yr
   -1

   -2                 -1.7

   *Indicative amounts subject to business requirements
COVID-19 RESPONSE
Toyota South Africa Motors COVID-19 Response                                                     37

             •Lockdown regulations begin
             •Toyota SA plant closed
  26 March
                                                                        •Staff COVID-19
                                                                         testing
             •Toyota SA plant closed
                                                                        •Pre-screening
             •Toyota dealerships closed
                                                                        •Risk assessments
  Level 5    •In line with COVID-19 government
              regulations                                    General    •Social distancing
                                                            COVID-19    •PPE issued
                                                             controls   •Sanitisation stations
             •Plant operating per regulations (50%        implemented   •Sanitisation time
              capacity)
                                                                        •Daily health
             •Toyota dealerships reopened (sales and
                                                                         questionnaire
  Level 4     services to level 4 & 5 essential workers
              only)                                                     •Triage center
                                                                         established
             •Plant operating at full capacity
             •Dealerships open
  Level 3    •In line with COVID-19 government
              regulations
Toyota Financial Services SA COVID-19 Response                          38

              Office lockdown from 27 March 2020

              All staff have been virtual from this date, and
              continue to be 100% virtual at present. Full ability to
              service the market

              Enhanced usage of online tools for communication
              and approvals, including Microsoft Teams, protected
              e-signature approvals, etc.

              Covid19 Task Committee set up to address all
              potential impacts, including

              • Employee wellness and support
              • COVID-19 office protocols
              • Office preparations for future use
Toyota Financial Services SA COVID-19 Response                                                             39

                            • Availability period: 1 April 2020 – 31 June 2020
   3 Month Relief Program   • Eligibility criteria and pre-conditions needed to be met as at 29 February
     to Retail Customers    • Interest and fees to be charged during relief period
                            • Contract extended by 3 months

                            • Eligible to customers whose balloon payments expire within 12 months
     Extension of Balloon
                            • Ability to refinance the balloon for an additional term subject to maximum
          Payment             term of 96 months

                            • Interest moratorium on all wholesale balances during level 5 lockdown
                            • Additional moratorium based on business activities during level 4
      Dealer Assistance       lockdown
                            • Total interest foregone of R9.62m

                            • Step up payments for 3 months, based on capacity constraints driven by
                              COVID-19 regulations
     Specific Taxi Relief   • Applicable period: August 2020 – October 2020
                            • Term extension by 3 months
                            • Interest and fees to be charged during relief period
Toyota Financial Services SA COVID-19 Impact                                                           40

Take-up rates of retail assistance programs
•   34,405 qualified applications received (20% of total book), with 83% take-up rate
    amounting to R7.8b in loan balances, monthly cashflow of R227m (status as at 31 July
    2020)

        Impairment Coverage Per Stage                          Total Impairment Coverage
 60%                   1.07%                   1.2%                 Cumulative      Movement
                                                                                               6.28%
                                    0.94%
 50%                                           1.0%
         0.70%
                                                                                               1.75%
 40%                                           0.8%                        4.53%

 30%                  39.14%        37.14%     0.6%
                                                                            1.11%
        33.27%
 20%                                           0.4%

 10%                                           0.2%                                            4.53%
         9.15%        10.52%        11.58%                  3.42%           3.42%
 0%                                            0.0%
         Mar-19       Mar-20        Jul-20

           Stage 2      Stage 3      Stage 1
                                                           Mar-19          Mar-20          Jul-20
Regulatory                                                                                                        41

Protection of Personal Information Act (POPI) and General Data Protection Regulations (GDPR)
• The POPI Act came into effect on the 1st of July 2020 giving TFS 12 Months to implement and comply.
• Programs TFS has embarked on for implementation include (but not limited to):
• Managing 3rd party/supplier privacy risks,
• Implementing privacy notices, Managing data privacy incidents and general training to staff.
• Appointment of Privacy Officer.

FAIS General Code of Conduct Amendments
• Fit and Proper Amendments:
- New representatives - FSP will need to enhance current controls to ensure it does not appoint a person who is
  an unrehabilitated insolvent.
- Existing representatives - FSPs will need to put controls in place to ensure that those representatives that
  were sequestrated after appointment as representative do not create unfair outcomes for clients or damages
  the reputation of the FSP because of their sequestration/financial difficulties until they have been
  rehabilitated.
• GCOC: Remuneration of representative should be linked to fair market outcomes attached to their
  performance indicators.
• Complaints Management: The Complaints Management Framework should be enhanced to ensure no barriers
  for complainants.
NEW PRODUCTS, DEVELOPMENTS AND AWARDS
New Products   43
Investments                                            44

                                       R4.28 billion
Total Investment
                                          ‘19-’21

       Hiace ALC                R450 million
       Hilux SKD Kits           R20 million

       Hiace volume increases   R91 million
       Warehouse expansion      R365 million
       Ongoing investment       R928 million

       All new model            R2.43 billion
Recent Awards                                                     45

                 Consumer Awards: Adventure SUV – Fortuner
                 2019 NADA DSI Awards – Toyota and Hino

         Parts and Service Distributor of the year – HINO
         NADA DSI Platinum Award

   #1 in Data Track CE and CCE Surveys
   ORCHID Awards- Corolla Hatch, Hilux Legend 50, Lexus Hybrid
   SAVRALA 2019 Manufacturer of the year awards
KEY CREDIT HIGHLIGHTS
Key Credit Highlights                                                                                                                 47
Outlook                               Negative
FC                                      (P)A2
LC                                      Aaa.za

                      Key Credit Highlights
                                                                   •   On 31 March 2020, Moody’s Japan K.K. downgraded
                                                                       Toyota Financial Services (South Africa) Ltd’s (TFSSA)
• (P)A2 rated credit investment
                                                                       global scale rating on its backed senior unsecured
• Strong track record and stable management team at TFSSA              domestic medium-term note (DMTN) program to (P)A2
                                                                       from (P)A1.
• Resilient sales during bull and bear markets thus serving as a
  defensive investment                                             •   Ratings Rationale
                                                                             The downgrade reflects the change in South
• South African operation benefits from the global brand name                   Africa's sovereign rating and local currency
                                                                                bond ceiling.
• Reporting into and oversight from Japan
                                                                               TFSSA is the South African captive finance
• Strong shareholder support with the ultimate shareholder’s
                                                                                subsidiary of Toyota. Its notes are supported by
  equity in excess of 2 trillion (ZAR equivalent)                               various entities within the Toyota group.

                  Key Rating Agency Highlights                                 TFSSA's (P)A2 global scale rating is based on
                                                                                the guarantee provided by Toyota Motor
                                                                                Finance (Netherlands) B.V. (TMFNL, A1 review
• Strong parental support                                                       for downgrade).
• Substantial market share of Toyota dealer finance sales                      The one-notch difference between TFSSA and
                                                                                its guarantor's A1 rating reflects the risk that
• Strong position in the global vehicle market with extensive                   TMFNL's guarantee may not provide for timely
  geographic and product diversity                                              and effective payments to creditors in the event
                                                                                of potential tail risk scenarios, which is captured
• Strong engineering and technological leadership and ability
                                                                                in South Africa's bond ceiling.
  to consistently reduce costs
• Brand known for quality, durability and reliability
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