TRAINING PROGRAM 2020 - kaercher-media.com
←
→
Page content transcription
If your browser does not render page correctly, please read the page content below
2020 TRAINING PROGRAM KÄRCHER NORTH AMERICA | TRAINING
2020 TRAINING PROGRAM | SALES TRAINING CORPORATE BASED TRAINING CLASSES Self-confidence, good preparation, and clear goals. These are the prerequisites for success, for achieving goals. It is difficult to achieve goals alone, so partnership is the key to success. This makes Kärcher North America and our training program a reliable partner and resource for everyone wanting to be at the top of their industry. You manage your business. We provide the support. 2
Registration Fee Registration fee is $200 per session. Kärcher North America will cover hotel and most meals during the session. We will make hotel reservations and send a confirmation via email. Travel Expenses For All Training Attendees are responsible for own airfare Registration The registration deadline is 4 weeks (28 days) prior to the training class. You will receive a confirmation of your participation 4 weeks prior to training. Please do not book airfare until you receive this confirmation. We reserve the right to cancel any training up to 4 weeks prior to training. REGISTER To register, see page 29 Cancellation Policy Within 14 days of the training the cancellation fee is 50% of the registration fee. Participants Kärcher employees and distributor partners can participate in product training classes. Training Hours 8am to 5pm each full training day. Some trainings include half training days (see course descriptions for details).
2020 TRAINING PROGRAM | SALES TRAINING ON-DEMAND KÄRCHER ACADEMY TRAINING The Kärcher Academy is launching a new learning experience for dealers: on-demand training available on computer, tablet, or phone. With content created by our Academy Training Team you will be able to learn anytime it is convenient for you. This on-demand training will be available by contacting your account manager and providing specific information so that we can create an account for you. Once you are in the system you will be able to take courses on a wide range of subjects, from sales skills to product knowledge to service skills, depending on what your individual learning needs are. Individual courses can be combined to fulfill designated learning paths which lead to certifications. Another aspect of the on-demand training platform is an informal learning area where you can share ideas and thoughts through video or text. This will allow you to connect with experts for questions and answers and look for ideas on how to make that next sale or complete a repair. Talk with your account manager today about how you can get started. 4
Virtual Classroom Training
Virtual Classes are live, interactive classes
lead by a Kärcher Academy Trainer for a
geographically dispersed audience. These are
not to be confused with webinars that simply
require you to listen and view since virtual
classes focus on interaction between you,
the Academy Trainer, and other students.
In our virtual classroom you can expect the
following types of activities:
Chat boxes used to gather thoughts
and ideas from the class.
Polling to gather opinions.
Drawing and typing to create lists.
Small group breakouts where you
will work with a subset of the class
in a different room and then join to
the rest of the class to view all the
work the groups created.
Since the goal of these classes is interaction,
not just presenting material, they are not
recorded so you will need to join them
live from your computer, tablet, or phone.
Catalogs showing the available classes can
be found in Infonet. Simply browse to the
class you want to attend, register for it,
and look for an e-mail with all of the class
information and a calendar invite!
2020 TRAINING PROGRAM | SALES TRAINING SALES TRAINING The selling process is complex. Kärcher Academy can help your team develop the right skills and adopt more effective sales behaviors. Ultimately, helping your sales force meets its goals. The floor care sales classes are built around the theme of our trademarked “PDIR+ Process” which focuses on helping customers understand how soil flows into their facility. Through an understanding of each step of the maintenance process (Preventative, Daily, Interim and Restorative Maintenance), the salesperson can help guide the customer to the best solution for them. The pressure washer sales training focuses on developing strong sales skills, presenting solutions, understanding the products and the range of equipment available. 6
7
2020 TRAINING PROGRAM | SALES TRAINING
APPLIED SOLUTION
SELLING
Denver, Colorado
Course objectives
The solution selling course is designed for the Jan San professional who
wants to grow their equipment business. This class is not focused on
features, advantages, or benefits but rather on end users and how the
equipment solves problems for them.
Attendees will complete online portions of the course prior to arriving
in Denver. This will help to both shorten and focus the professional’s
time while out of the field. With this classroom section already finished,
students can right away start to implement their solution finding methods.
Utilizing these procedures, students will be engaging with their classmates
and creating solutions with live, interactive scenarios.
These results will help their customers accomplish their goals, avoid their
challenges, and clean their surfaces in a safer and more efficient manner.
The goal of this class is to have the student see equipment not merely as
a product, but as an overall solution.
Specified On-demand courses within a Learning Path must be completed before registering for the class. The online courses cover the basics that must be
understood before coming to class. Learning the basics before coming allows us to reduce the length of the class by 1 day and focus our efforts on hands-on
time and how to sell equipment.
The live classroom portion of the class that focuses on hands-on time with equipment and brainstorming with peers and trainers on how to sell equipment.
A final test, which incorporates the knowledge presented within the online course as well as the live classroom training, will be available to complete after
you have attended the classroom portion of the training. All attendees will be given a certificate of attendance, but passing the test with an 80% is required
to earn a certification.
1 Who Should Attend 2 Duration 3 Class Size 4 Requirements for participation
Salespeople selling the full 1.5 Days 6 Minimum Must complete the on-demand portion of the Applied
Kärcher Floor care Line 12 Maximum Solution Selling class before being allowed to register
for the classroom training.
AVAILABLE JANUARY 2020
2020 Training Calendar
April 21 — 22
May 19 — 20
September 29 — 30
October 13 — 14
8
INTRODUCTION TO
INDUSTRIAL SALES
Blackwood, New Jersey
Course objectives
The industrial sales class is designed for the sales professional who wants
to understand the opportunities that exist in the industrial space and how
to sell large industrial equipment. This class will focus on large scrubbers
from the B80 through the B300, large sweepers from the KM105 through
the KM 150, and provide an overview of our pressure washer and
industrial vacuum solutions. This class will focus on understanding the
challenges that customers are dealing with and the solutions that these
pieces of equipment provide.
Specified On-demand courses within a Learning Path must be completed before registering for the class. The online courses cover the basics that must be
understood before coming to class. Learning the basics before coming allows us to reduce the length of the class by 1 day and focus our efforts on hands-on
time and how to sell equipment.
The live classroom portion of the class that focuses on hands-on time with equipment and brainstorming with peers and trainers on how to sell equipment.
A final test, which incorporates the knowledge presented within the online course as well as the live classroom training, will be available to complete after
you have attended the classroom portion of the training. All attendees will be given a certificate of attendance, but passing the test with an 80% is required
to earn a certification.
1 Who Should Attend 2 Duration 3 Class Size 4 Requirements for participation
Salespeople selling the Kärcher 2.5 Days 6 Minimum Must complete the on-demand portion of the
Industrial Line 12 Maximum Introduction to Industrial Sales class before being
allowed to register for the classroom training.
AVAILABLE JANUARY 2020
2020 Training Calendar
September 15 — 17
9
2020 TRAINING PROGRAM | SALES TRAINING
INTRODUCTION TO PRESSURE WASHER
SALES: KÄRCHER & LANDA
Denver, Colorado
Course objectives
The Kärcher & Landa Pressure washer sales class is for any sales person
selling either the Kärcher & Landa pressure washer lines.
Attendees will complete on-demand portions of the course prior to arriving
in Denver. Completing the on-demand portions of the class before arriving
for the live classroom training allows us to shorten the time sales people are
away and invest the live classroom time working hands on with equipment.
In the Kärcher & Landa Pressure Washer Sales Class we will spend 2.5 days
working with equipment, accessories, detergents and floor care products
in order to develop solutions for customers cleaning challenges. Attendees
will bring with them to class a site survey for a potential customer from
their sales region and will work with their peers to collaborate on creating
solutions and implementation strategies for their customer.
Specified On-demand courses within a Learning Path must be completed before registering for the class. The online courses cover the basics that must be
understood before coming to class. Learning the basics before coming allows us to reduce the length of the class by 1 day and focus our efforts on hands-on
time and how to sell equipment.
The live classroom portion of the class that focuses on hands-on time with equipment and brainstorming with peers and trainers on how to sell equipment.
A final test, which incorporates the knowledge presented within the online course as well as the live classroom training, will be available to complete after
you have attended the classroom portion of the training. All attendees will be given a certificate of attendance, but passing the test with an 80% is required
to earn a certification.
1 Who Should Attend 2 Duration 3 Class Size 4 Requirements for participation
Salespeople selling Landa and 2.5 Days 6 Minimum Must complete the on-demand portion of the Introduction
Kärcher pressure washers 12 Maximum to Pressure Washer Sales: Landa and Kärcher class before
being allowed to register for the classroom training.
AVAILABLE JANUARY 2020
2020 Training Calendar
June 2—4
August 4—6
10TECHNICAL
TRAINING
11BASIC ADVANCED
READY TO READY TO
DELIVER TO THE CUSTOMER REPAIR
Pre-delivery inspection Positioning Fault Diagnosis Hydraulic Diagram
Commissioning FAB Repair Pneumatic Diagram
Maintenance Technical data Component Training Special Tools
Nomenclature Technology Basics Wiring Diagram
Get familiar with unit: Maintenance
Application/Operation
SELF EXPERT
EXPERIENCE READY TO
BECOME AN EXPERT
Convert knowledge into practice Root Cause Analysis Know Issues
Experience Exchange Service Bulletins
Complexity Made Simple
12LANDA PRESSURE WASHER
SERVICE CLASS
Denver, Colorado
Course objectives
The Landa Pressure Washer Service Class will cover the following topics:
Pre-delivery inspection of equipment
Installing equipment with the customer
Basic maintenance of the equipment
Components of the equipment
Basic troubleshooting
Pump troubleshooting and repair
Burner troubleshooting and repair
Technicians who attend this class will be ready to install new pressure washers,
train customers on basic maintenance procedures, and repair equipment.
1 Who Should Attend 2 Duration 3 Class Size 4 Requirements for participation
Service technicians for 3.5 Days 4 Minimum None
Landa dealers 8 Maximum
2020 Training Calendar
July 14 — 17
September 22 — 25
132020 TRAINING PROGRAM | SERVICE TRAINING
HOTSY PRESSURE WASHER
SERVICE CLASS
Denver, Colorado
Course objectives
The Hotsy Pressure Washer Service Class will cover the following topics:
Pre-delivery inspection of equipment
Installing equipment with the customer
Basic maintenance of the equipment
Components of the equipment
Basic troubleshooting
Pump troubleshooting and repair
Burner troubleshooting and repair
Technicians who attend this class will be ready to install new pressure washers,
train customers on basic maintenance procedures, and repair equipment.
1 Who Should Attend 2 Duration 3 Class Size 4 Requirements for participation
Service technicians for 3.5 Days 4 Minimum None
Hotsy dealers 8 Maximum
2020 Training Calendar
July 28 — 31
October 13 — 16
14KÄRCHER PRESSURE
WASHER SERVICE CLASS
Denver, Colorado
Course objectives
The Kärcher Pressure Washer Service Class will cover the following topics on the
German line of Kärcher Pressure Washers:
Pre-delivery inspection of equipment
Installing equipment with the customer
Basic maintenance of the equipment
Components of the equipment
Basic troubleshooting
Pump troubleshooting and repair
Burner troubleshooting and repair
Technicians who attend this class will be ready to install new pressure washers,
train customers on basic maintenance procedures, and repair equipment.
1 Who Should Attend 2 Duration 3 Class Size 4 Requirements for participation
Service technicians for the German 3.5 Days 4 Minimum None
line of Kärcher pressure washers 8 Maximum
2020 Training Calendar
August 11 — 14
November 3—6
152020 TRAINING PROGRAM | SERVICE TRAINING
T321 BASIC & T322 ADVANCED CRANKSHAFT
PRESSURE WASHER SERVICE CLASS
Blackwood, New Jersey
Course objectives
The T321 Basic Crankshaft Pressure Washer Class will cover the
following topics:
Pre-delivery inspection of equipment
Installing equipment with the customer
Basic maintenance of the equipment
The T322 Advanced Crankshaft Pressure Washer Class will cover the
following topics:
Components of the equipment
Basic troubleshooting
Pump troubleshooting and repair
Burner troubleshooting and repair
Technicians who attend this class will be ready to install new pressure washers,
train customers on basic maintenance procedures, and repair equipment.
1 Who Should Attend 2 Duration 3 Class Size 4 Requirements for participation
Service technicians who work 3.5 Days 4 Minimum None
on crankshaft pressure washers, 8 Maximum
particularly technicians who work
for floor care dealers
2020 Training Calendar
February 18 — 21
16T501 BASIC & T502 ADVANCED BR/BD
WALK-BEHIND SCRUBBER SERVICE
Denver, Colorado
Blackwood, New Jersey
Course objectives
The T501 Basic BR/BD Walk-Behind Scrubber Service class prepares a service
technician to perform a pre-delivery inspection on a walk-behind scrubber, install
the unit, and train the customer on basic maintenance procedures. This will help
start the customer experience off on a good note with their equipment.
The T502 Advanced BR/BD Walk-Behind Scrubber Service class delves into
identifying the major components of the scrubber, what they do, and how to
troubleshoot them. Technicians attending this class will be able install and repair
Kärcher walk-behind scrubbers.
The class covers the following units:
BR 30/4
BD 30/4
BR 40/10
BR 35/12
BD 38/12
BR 45/22
BD 43/25
BD 50/50
B 40
B 60
B 80
1 Who Should Attend 2 Duration 3 Class Size 4 Requirements for participation
Service technicians who repair 3.5 Days 4 Minimum None
walk-behind scrubbers 8 Maximum
2020 Training Calendar
January 21 — 24 Blackwood, New Jersey
July 21 — 24 Denver, Colorado
172020 TRAINING PROGRAM | SERVICE TRAINING
T511 BASIC & T512 ADVANCED BR/BD
RIDE-ON SCRUBBER SERVICE
Denver, Colorado
Course objectives
The T511 Basic BR/BD Ride-On Scrubber Service class prepares a service
technician to perform a pre-delivery inspection on a ride-on scrubber, install
the unit, and train the customer on basic maintenance procedures. This will
help start the customer experience off on a good note with their equipment.
The T502 Advanced BR/BD Ride-On Scrubber Service class delves into
identifying the major components of the scrubber, what they do, and how to
troubleshoot them. Technicians attending this class will be able install and
repair Kärcher Ride-On scrubbers.
The class covers the following units:
BD 50/70
B 90
B 150
B 250
1 Who Should Attend 2 Duration 3 Class Size 4 Requirements for participation
Service technicians who repair 3.5 Days 4 Minimum None
ride-on scrubbers 8 Maximum
2020 Training Calendar
June 23 — 26
August 25 — 28
18T601 BASIC & T602 ADVANCED KM
C/W/R SWEEPER SERVICE
Denver, Colorado
Course objectives
The T601 Basic Sweeper Service Class prepares a service technician to perform a
pre-delivery inspection on any compact, walk-behind, or rider sweeper, install the
unit, and train the customer on basic maintenance procedures.
The T602 Advanced Sweeper Service Class trains technicians to identifying
the major components of the sweeper, what they do, and how to troubleshoot
them. Technicians attending this class will be able install and repair any Kärcher
compact, walk-behind, or rider sweeper.
The class covers the following units:
KM 70/20
KM 70/30
KM 75/40
KM 85/50
KM 90/60
KM 105/110
1 Who Should Attend 2 Duration 3 Class Size 4 Requirements for participation
Service technicians who 3.5 Days 4 Minimum None
repair sweepers 8 Maximum
2020 Training Calendar
November 10 — 13
192020 TRAINING PROGRAM | SERVICE TRAINING
INDUSTRIAL SWEEPER
SERVICE CLASS
Denver, Colorado
Course objectives
The Industrial Sweeper Class prepares a service technician to perform a pre-
delivery inspection on any industrial sweeper, install the unit, and train the
customer on basic maintenance procedures.
The Industrial Sweeper Service Class also trains technicians to identify the
major components of the sweeper, what they do, and how to troubleshoot
them. Technicians attending this class will be able install and repair any
Kärcher industrial sweeper.
The class covers the following units:
KM 105/110
KM 125/130
KM 130/250
KM 150/500
1 Who Should Attend 2 Duration 3 Class Size 4 Requirements for participation
Service technicians who repair 3.5 Days 4 Minimum None
Industrial sweepers 8 Maximum
2020 Training Calendar
August 4—7
20B 300
SERVICE CLASS
Blackwood, New Jersey
Course objectives
The B 300 Service Class focuses solely on the B 300 and prepares a service
technician to perform a pre-delivery inspection on the B 300, install the unit, and
train the customer on basic maintenance procedures.
The B 300 Service Class will also train technicians to identifying the major
components of the B 300, what they do, and how to troubleshoot them.
Technicians attending this class will be able install and repair the B 300 Scrubber.
The class covers the following units:
B 300
1 Who Should Attend 2 Duration 3 Class Size 4 Requirements for participation
Service technicians who repair 3.5 Days 4 Minimum None
the B 300 8 Maximum
2020 Training Calendar
February 11 — 14
212020 TRAINING PROGRAM | SERVICE TRAINING
CHARIOT
SERVICE CLASS
Denver, Colorado
Blackwood, New Jersey
Course objectives
The Chariot Service Class covers the entire family of Chariot machines and
prepares a service technician to perform a pre-delivery inspection on any
Chariot, install the unit, and train the customer on basic maintenance procedures.
Chariot Service Class trains technicians to identify the major components of the
Chariots, what they do, and how to troubleshoot them. Technicians attending this
class will be able install and repair any Chariot.
The class covers the following units:
Chariot 2 iScrub 20
Chariot 2 iScrub 20 Deluxe
Chariot 2 iScrub 20X
Chariot 2 iScrub 20 Orb
Chariot 2 iVac 24 ATV
Chariot 2 iGloss 20
Chariot 3 iScrub 26
Chariot 3 iScrub 26 SP
Chariot 3 CV 86/1
Chariot 3 iExtract 26 DUO
1 Who Should Attend 2 Duration 3 Class Size 4 Requirements for participation
Service technicians who 3.5 Days 4 Minimum None
repair current production 8 Maximum
Chariot Machines
2020 Training Calendar
March 17 — 20 Blackwood, New Jersey
September 15 — 18 Denver, Colorado
22VACUUM & EXTRACTOR
SERVICE CLASS
Denver, Colorado
Course objectives
The Vacuum & Extractor Service Class prepares a service technician to perform
a pre-delivery inspection on any Kärcher or Windsor Kärcher Group vacuum or
extractor, install the unit, and train the customer on basic maintenance procedures.
Technicians will also learn to identify the major components of these units, what
they do, and how to troubleshoot them. Technicians attending this class will be able
install and repair any Kärcher or Windsor Kärcher Group vacuum or extractor.
The class covers the following units:
Presto 3 CVU & Sensor S2 HEPA
Puzzi 8/1 Sensor XP
Puzzi 10/1 CV 300 & CV 380
BRC 30/15 C & Mini Pro Axcess
Cadet 7 Versamatic
Admiral 8 NuWave
Armada BRC 40/22 TrekVac 2 & 3
Clipper DUO T 12/1
BRC 46/38 BV 5/1 BP
Clipper 12 BV 11/1 & Vac Pac HEPA
BRC 46/47 & Commodore 20 ECO T11 CartVac
Sensor S
1 Who Should Attend 2 Duration 3 Class Size 4 Requirements for participation
Service technicians who repair 3.5 Days 4 Minimum None
Vacuums & Extractors 8 Maximum
2020 Training Calendar
August 18 — 21
232020 TRAINING PROGRAM | REGISTRATION READY TO REGISTER
Classes
Registration is limited. Course dates
and curriculum are subject to change.
See individual course descriptions for
any prerequisites.
Online Registration
Register each attendee via our online form
for Kärcher Academy classes. A confirmation
email will be sent verifying registration
was received and further instructions for
attending class. 1 2
Questions
Please contact us for more information.
schools@karcherna.com
richard.bodo@karcherna.com
4
3 5
1
Go to www.kaercher.com/us/
Navigate to SERVICES
2
Go to the Kärcher Academy link within the top menu bar:
Navigate to Professional > Kärcher Academy
3
Choose between class links at the bottom of the page:
Service Training or Sales Training
4
Click on the button at the bottom of the training page:
REGISTER FOR SERVICE (SALES) TRAINING
5
Fill out the registration form with contact information for
the attendee, course selection, travel information, and if
special arrangements may be required.
252020 TRAINING PROGRAM | CALENDAR
2020 TRAINING CALENDAR
September
November
December
January
February
October
August
March
April
June
July
May
Sales Classes Location
Solution Selling Denver 21 — 22 19 — 20 29 — 30 13 — 14
Industrial Sales Class Blackwood 15 — 17
Landa Pressure Washer Sales Denver 2—4 4—6
26September
November
December
January
February
October
August
March
April
June
July
May
Service Classes Location
Landa Pressure Washer Service Denver 14 — 17 22 — 25
Hotsy Pressure Washer Service Denver 28 — 31 13 — 16
Kärcher Pressure Washer Service Denver 11 — 14 3—6
T32X Crankshaft Pressure Washer Service Blackwood 18 — 21
T50X BR/BD Scrubbers Service Denver 21 — 24
T50X BR/BD Scrubbers Service Blackwood 21 — 24
T51X BR/BD Ride-On Service Denver 23 — 26 25 — 28
T60X KM C/W/R Denver 10 — 13
Industrial Sweeper Service Denver 4—7
B300 Service Blackwood 11 — 14
Chariot Service Denver 15 — 18
Chariot Service Blackwood 17 — 20
Vacuums & Extractors Service Denver 18 — 21
27Please contact us for more information:
01/2020 · Rights to technical modifications reserved.
North America
4555 Airport Way
Denver, CO 80239
U.S.A.
Phone 800-456-6649
Fax 303-738-2818
www.karcher.com/usYou can also read
