Transport for London Business Plan - 2019/20 to 2023/24
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Transport for London Business Plan 2019/20 to 2023/24
About Transport for London (TfL)
Contents
Part of the Greater London Authority We are moving ahead with many of
family led by Mayor of London Sadiq London’s most significant infrastructure
Khan, we are the integrated transport projects, using transport to unlock growth.
authority responsible for delivering the We are working with partners on major
Mayor’s aims for transport. projects like Crossrail 2 and the Bakerloo
Line Extension that will deliver the new 4 Forewords 46 Building a sustainable business
We have a key role in shaping what homes and jobs London and the UK need.
life is like in London, helping to realise We are in the final phases of completing the
the Mayor’s vision for a ‘City for All Elizabeth line which, when open, will add 10 6 Sadiq Khan: My vision for London 48 Building financial stability
Londoners’. We are committed to per cent to central London’s rail capacity.
creating a fairer, greener, healthier and 8 Mike Brown MVO: Overcoming 56 Borrowing
more prosperous city. The Mayor’s Supporting the delivery of high-density, new challenges
Transport Strategy sets a target for 80 mixed-use developments that are 58 Long-term capital plan
per cent of all journeys to be made on planned around active and sustainable 10 The financial context
foot, by cycle or using public transport travel will ensure that London’s growth is 60 Facing our challenges
by 2041. To make this a reality, we good growth. We also use our own land
prioritise health and the quality of to provide thousands of new affordable 12 Delivering the Mayor’s 62 Developing diversity
people’s experience in everything we do. homes and our own supply chain Transport Strategy
creates tens of thousands of jobs and
We manage the city’s red route strategic apprenticeships across the country. 66 Our services
roads and, through collaboration with 14 The strategy and vision
the London boroughs, can help shape We are committed to being an employer
the character of all London’s streets. that is fully representative of the 16 Making the vision a reality 68 Streets
These are the places where Londoners community we serve, where everyone
travel, work, shop and socialise. can realise their potential. Our aim is to 18 Healthy Streets and healthy people 78 Buses
Making them places for people to walk, be a fully inclusive employer, valuing and
cycle and spend time will reduce car celebrating the diversity of our workforce 24 A good public transport experience 86 Rail
dependency and improve air quality, to improve services for all Londoners.
revitalise town centres, boost businesses 30 New homes and jobs 94 London Underground
and connect communities. We are constantly working to improve the
city for everyone. This means freezing TfL 34 Business at a glance 102 Elizabeth line
We run most of London’s public fares so everyone can afford to use public
transport services, including the London transport, using data and technology to 106 Other operations
Underground, London Buses, the DLR, make services intuitive and easy to use, 36 Forecasting and trends
London Overground, TfL Rail, London and doing all we can to make streets and 114 Commercial Development
Trams, London River Services, London transport services accessible to all. We
Dial-a-Ride, Victoria Coach Station, reinvest every penny of our income to 38 Forecasting 120 Professional services
Santander Cycles and the Emirates continually improve transport networks
Air Line. The quality and accessibility for the people who use them every day. 44 Operational trends
of these services is fundamental to 124 Appendix
Londoners’ quality of life. By improving None of this would be possible without
and expanding public transport, we can the support of boroughs, communities
make people’s lives easier and increase and other partners who we work with to 127 TfL Group balance sheet
the appeal of sustainable travel over improve our services. We all need to pull
private car use. together to deliver the Mayor’s Transport 128 Major new capital investment
Strategy; by doing so we can create a
better city as London grows.
Transport for London Business Plan 3
Forewords
6 Sadiq Khan: My vision for London
8
Mike Brown MVO: Overcoming
new challenges
10 The financial context
Image 1: Working to improve London’s transport future
Transport for London Business Plan 5
Forewords Delivering the Mayor’s Forecasting and trends Building a Our services Appendix
Sadiq Khan Transport Strategy sustainable business
My vision for London and a large programme of major capacity
improvements, including upgrades to
four London Underground lines, the
We must keep cutting costs, as we invest Northern Line Extension to Battersea
in London’s future. and a major upgrade of Bank station. TfL
will continue to develop plans to build
Crossrail 2 and extend and upgrade the
Bakerloo line. Also, the opening of the
Elizabeth line will add 10 per cent to
central London’s rail capacity.
When I was elected in 2016, I was clear concessions and introduce the Hopper
that TfL needed to become leaner and fare, making travel more affordable for I was extremely disappointed and Image 2: Mayor Sadiq Khan
more efficient. That’s why I challenged it millions of Londoners. I am convinced this frustrated when it was determined that
to undertake the biggest organisational is where TfL’s efforts must continue to be the Elizabeth line would not be ready to
overhaul in its history to help put it targeted as, above all else, it exists to serve open at the end of this year. As one of the In the next twelve months, there will
on a sustainable financial footing. This the people of our city. joint sponsors, TfL’s immediate attention likely be a review of spending across
meant major structural changes to must be on working with the Government the whole of Government. With an
remove duplication and reduce tiers of Like any large company, TfL must keep and Crossrail Limited to complete the uncertain future outside the European
management, as well as cutting the use revising its Business Plan to reflect the project, so that Londoners and businesses Union, investors need confidence that
of expensive temporary contracts and national economic context. The closer we can start to see the benefits of the new London will be supported by genuine and
negotiating better deals with suppliers. get to the UK leaving the European Union, infrastructure they have helped pay for. sustained investment.
the worse those forecasts become. It is no
surprise that TfL’s demand forecasts are We know that delays cost money. Since Under my leadership – and with this
A well-functioning considerably lower than they were two the announcement at the end of August Business Plan in place – TfL will continue
transport network is years ago. 2018, that the central section of the to bear down on costs so that it can keep
the lifeblood of any great Elizabeth line would be delayed, we have London moving and growing despite the
I have made clear to TfL’s leadership been in detailed discussions with the very serious financial headwinds. But
city, so we must keep where their focus must remain as they Government about how the additional this can only go so far. We have agreed a
investing in ours respond to these financial pressures. It cost of this delay to Crossrail can be met. way to pay the extra costs for Crossrail,
has already reduced its year-on-year, like- We have accepted that London should but not without extreme difficulty. Over
for-like operating costs for the first time pay any additional capital costs over the next year, we will continue to make
Now, two and a half years on, it is a very in its history and this must become an time, and the Government has agreed to the case to the Government that it must
different organisation. Under our direction, established trend. They must also continue assist with financing those costs in the recognise and play its part in supporting
TfL has been restructured to bring to prioritise the delivery of our Transport short term. However, the Government our capital’s economy and investing in
together previously disparate functions, Strategy, because the future of transport has refused to provide any support for our infrastructure.
with a smaller senior management team. in London cannot be put at risk by the the fare income TfL will forego because
It has also substantially reduced its use uncertainty associated with Brexit. of the delay. Given that fare income
of consultants and ended an expensive, from the Elizabeth line was part of the
ineffective private partnership contract. A well-functioning transport network Government’s rationale for removing
is the lifeblood of any great city, so we TfL’s operational grant funding in the first
We have slimmed down TfL, while keeping must keep investing in ours. Over the place, which means the Government is
a relentless focus on the safety and quality next five years, TfL will launch new safety essentially forcing London to pay twice
of the services it runs. Despite losing, on measures, including a world-leading – first, with the removal of the operating
average, £700m a year in operating grant Bus Safety Programme; the Ultra Low grant and now in its refusal to assist with
from the Government, we have kept our Emission Zone alongside a host of hard- the revenue impact of the delay to the Sadiq Khan
promise to freeze TfL fares, preserve hitting measures to clean up London’s air; opening of the Elizabeth line. Mayor of London
6 Forewords Transport for London Business Plan 7
Forewords Delivering the Mayor’s Forecasting and trends Building a Our services Appendix
Mike Brown MVO Transport Strategy sustainable business
Overcoming new challenges services and road maintenance, this
change to our funding makes us far more
exposed to macroeconomic factors
We will eliminate our deficit while affecting our city. This first year without
supporting the Mayor’s vision for travel grant funding has coincided with tough
conditions that have meant passenger
in London. numbers are lower in the context of a
subdued London and UK economy.
That financial pressure is compounded
The Mayor’s Transport Strategy is clear in by the extremely disappointing
its objective that by 2041, 80 per cent of
For each of the last two announcement from Crossrail Limited Image 3: Commissioner Mike Brown MVO
journeys will be made by walking, cycling years, we have reduced our that the opening of the central section
and public transport compared with year-on-year like-for-like of the Elizabeth line would be delayed.
around 63 per cent today. Travel will be This Business Plan reflects our latest commercial opportunities. Those cost
healthier, easier and more affordable for operating costs and will forecasts for the additional capital cost, savings and new revenues will allow us to
everyone in London. do so again this year as well as lost fares and commercial keep investing in the new infrastructure
income as a result of the delay. London needs to support its growth and
There is a great deal to deliver to realise remain the economic engine of the UK.
that vision. As the Mayor’s Transport • The delay announced by Crossrail Faced with these external headwinds,
Strategy describes, we will only really Limited to the opening of the Elizabeth we have had to be very clear about our This is a challenging but deliverable plan
change how Londoners choose to travel line, which affects both capital costs position and what we can afford. for the next five years. Our performance
if we transform London’s streetscape. and operating revenue over the last two years has shown
Once streets are more pleasant, healthy First, we will prioritise safety. We will we can successfully save money and
and accessible, more people will walk and • The absence of any funding from central continue to work towards Vision Zero reduce costs quickly and safely. We must
cycle. Work has to continue to deliver a Government for the maintenance of and the elimination of fatalities from our become financially resilient, particularly
world-leading public transport network London’s strategic road network transport network. We will continue to as the UK approaches the uncertainty
that provides value for money and gets work with the tram industry across the UK of leaving the European Union, and this
people to their destination safely and We are now more than halfway into to deliver the Rail Accident Investigation plan will provide that. It will require us
quickly. Transport is a big enabler of all the the first financial year in our history Branch’s recommendations on our tram to work constructively with the trade
great things that go on in London – so we during which we will receive no direct network in south London, following the unions so that together we can become
must do our part to keep our city growing Government operational grant for our tragic overturning at Sandilands two years a more efficient, productive and diverse
by improving transport links and so help day-to-day running costs. This means ago. And we will continue to maintain all team. It is the plan we must deliver if
to create new homes and jobs. that over the last seven years we have of our rail and road network to a safe level, we want to continue to give London the
had our external sources of funding cut despite receiving no share of the financial transport system it needs to cement its
There are four major factors affecting in half. We knew this fundamental change support the Government provides for place as a great world city.
the outlook over the next five years: was coming and we have been preparing road maintenance everywhere else in
for it by making significant changes to the country.
• Adapting to the loss of, on average, how we run our organisation: for each of
£700m per annum operating grant from the last two years we have reduced our We will eliminate our deficit through
central Government, which used to year-on-year like-for-like operating costs our savings plans and by growing our
offset the cost of day-to-day services and will do so again this year. non-fare income. Our new growth
strategy has a greater focus across our
• A subdued national economy, which But as well as the obvious reality of property development, consulting,
has affected passenger numbers on simply having far less available income advertising and retail activities to build Mike Brown MVO
public transport nationally to continue subsidies of public transport our revenues and make the most of Commissioner
8 Forewords Transport for London Business Plan 9
Forewords Delivering the Mayor’s Forecasting and trends Building a Our services Appendix
The financial context Transport Strategy sustainable business
The financial context Spotlight
We are responding to changing economic Meeting the additional costs for Crossrail
conditions and the impact of the delay On 31 August 2018, Crossrail Limited cost, and a loan facility from Government
to the Elizabeth line. announced to the joint sponsors, to provide further contingency if needed.
Department for Transport and TfL, that This package will see London pay for the
the Elizabeth line would be delayed. additional costs in full over time.
Our 2017 Business Plan set out how we safe and reliable transport services and This is obviously a huge disappointment.
would turn an operating deficit into a continue to deliver the Mayor’s Transport Londoners and businesses had made No further capital funding is needed
surplus by 2021/22 and restore a sustainable Strategy. However, we need to adjust our plans on the basis of the new line for the train rolling stock contract, as
cash balance. This would provide both plans to reflect the financial impact of opening at the end of this year, but the this was arranged for a fixed price. The
resilience against external shocks and the prevailing economic conditions and the delay also has specific capital funding trains are already in service on TfL Rail
ability to invest without a long-term capital delay to the opening of the Elizabeth line. and revenue impacts. and are ready for dynamic testing once
grant. We provided more detail on the first the central section infrastructure has
year of this plan in our 2018/19 Budget. We will continue to eliminate our operating Crossrail Limited requires additional been completed.
deficit, but we will achieve a net operating capital funding to complete much of
In the last year, we have more than surplus one year later than previously the railway infrastructure, including Separately, the delay means we will not
delivered on that Business Plan and Budget. planned, in 2022/23. We are reliant on the final fit out of the tunnels and the start receiving fares and commercial
We have continued to cut costs and expect steady and sustained investment from construction of the stations in the central revenue from the line until later than
to significantly beat our financial targets at the Government to support major capital section. Crossrail Limited must then test expected. We expect many customers
the end of this financial year. This means projects. While we are planning to follow the integrated systems to ensure that to continue using existing Tube and DLR
that we will have made solid progress in the roll-out of new trains on the Piccadilly the finished infrastructure, signalling services until the Elizabeth line opens.
reducing our operating deficit caused by line with new signalling and then to systems and new trains all work together Until a credible and robust schedule
the withdrawal of our operating grant upgrade the rest of our deep Tube lines, to deliver a safe and reliable service. As a has been confirmed, we are making a
from the Government and changing such large-scale investment will not be joint sponsor, alongside the Government, cautious assumption that our revenue
economic conditions. possible without capital funding from we must find a way of funding the forecast will be approximately £600m
the Government. We will therefore additional capital cost of the delay to lower over the plan period. This will be
However, in response to a subdued be discontinuing the current signalling the project together. offset by our savings and revenue growth
national economy, we have had to revise procurement while we work with suppliers programmes, allocating a small portion
our revenue forecasts down again this to find the best way forward. These The interim findings of the KPMG review of our business rates funding to operating
year. This means that, over a five-year pressures have a similar effect on major into Crossrail Limited’s finances indicate expenditure, and moving back the date by
period, we are now forecasting to receive station projects, including the work to the capital impact of the delay could which we expect to achieve an operating
£2.1bn less in revenue than we had in transform Camden Town station. be in the region of between £1.6bn and surplus by one year. We will also explore
our 2016 Business Plan (excluding the £2.0bn. That includes the £300m already with the Department for Transport
Elizabeth line) – this is a reduction of We have no certainty of capital funding contributed by the Department for the possibility of beginning to operate
seven per cent. We must also respond to beyond 2020 and over the next twelve Transport and us in July 2018. Reading to Paddington services ahead
the cost impact of the delay, announced months we will be making the case of the completion of the Elizabeth line.
by Crossrail Limited, to the opening of to Government for confirmed capital The Mayor and the Government have
the Elizabeth line. support to enable these critical projects. agreed a financing package to cover Our revenue assumption will be revised
At the same time, we will continue our these additional costs, which will see the once the new management of Crossrail
In this Business Plan, we set out successful programme of cost reduction Greater London Authority providing TfL Limited have completed their work on a
a comprehensive programme of across our organisation, and work to with grant funding for £1.4bn of additional new delivery schedule.
investment across London, to deliver create new revenue streams.
10 Forewords Transport for London Business Plan 11
Delivering the Mayor’s
Transport Strategy
14 The strategy and vision
16 Making the vision a reality
18 Healthy Streets and healthy people
24 A good public transport experience
30 New homes and jobs
34 Business at a glance
Image 4: We will support the Mayor in creating a safer, healthier and more prosperous London
Transport for London Business Plan 13
Forewords Delivering the Mayor’s Forecasting and trends Building a Our services Appendix
Transport Strategy sustainable business
The strategy and vision A good public transport experience
The right investment will ensure that street-level investment. Making sure the
Investing in air quality and connectivity so public transport becomes an increasingly
attractive alternative to using a car.
right services are available where people
need them, reducing overcrowding and
London remains globally competitive and an Proper planning for the whole journey
will help integrate public transport and
keeping fares affordable will help to
reduce car dependency.
attractive place to live and do business.
The strategy sets out how London The Mayor has the aim that, by 2041,
More 100% More
Keep all bus services step-free access on automatic
can prosper as it grows over the next 80 per cent of trips will be made on TfL fares for outer the Elizabeth line refunds for
two decades, supported by huge foot, by cycle or using public transport.
frozen
London maximum
improvements to the transport This Business Plan sets out the progress fares
system and the Mayor’s vision for we expect over the next five years and, until 2020
active, affordable, efficient and beyond that, to set us on the path to
sustainable transport. achieve this ambition.
4 54 Improve
London new state-of-the-art taxi rank
Underground trains for London accessibility
lines to get Overground
extra capacity
Healthy Streets and healthy people
Investment will focus on improving the and prioritising walking, cycling and public
experience of being in the places where transport use will help Londoners live
people live, work, go to school, spend time active, healthy lives and help create a city
New homes and jobs
and travel. Reducing traffic dominance that works well for all of its residents.
Transport improvements are vital to local amenities are within walking and
the creation of new homes and jobs, cycling distance and public transport is
More
cycling and
Transform
Vision
Zero
and can ensure that London’s growth
supports healthy lives. Our investment
will help to create communities where
available for longer journeys, protecting
the environment and improving quality
of life.
junctions for pedestrians and cyclists
walking target for
road safety
Develop sites for Develop plans for
Work towards nobody Purchase only 10,000 Crossrail
killed on or by a bus by
zero-emission homes on our land
2030 single-deck buses from 2020
(50 per cent affordable
since May 2016)
Develop the
More
Develop plans to extend the
2
infrastructure for integrated new river
electric World’s first deliveries crossings in
Bakerloo line
taxis Ultra Low Emission
Zone launches
east London
14 Delivering the Mayor’s Transport Strategy Transport for London Business Plan 15
2017 (provisional)
Forewords Delivering the Mayor’s Forecasting and trends Building a Our services Appendix
Transport Strategy sustainable business
Making the vision a reality The future remains uncertain. London’s Figure 1: The expected path to achieving the Mayor’s Transport Strategy aim that
economic position is likely to be affected 80 per cent of trips will be made by foot, by cycle or using public transport by 2041
London’s economic success has been by the UK’s exit from the European Union
80
a key part of the increases we have in at least the short to medium term
seen in sustainable travel. More people, and there is no clear indication of when
more jobs and more investment has disposable incomes are likely to increase. 75
meant that Londoners and visitors have
increasingly made sustainable choices for Our investment programme will make
l)
na
70
sio
how they get around. it easier and more attractive to travel by
vi
ro
sustainable methods of transport. We
(p
17
65
20
expect the percentage of trips made on
We expect the percentage foot, bicycle or public transport to increase
of trips made on foot, from 63 per cent currently to around 65 per 60
bicycle or public transport cent by 2024, although this could be slightly
higher or lower depending on the factors 55
to increase to around described above. This is up from 52 per
65 per cent by 2024 – the cent in 2000 and would be the highest this 50
has been in London since TfL was formed. 2000 2005 2010 2015 2020 2025 2030 2035 2040
highest in London since Historic trend Target to 2024 Target 2024-2041
TfL was formed Our work over the next five years will
enable faster delivery of the Mayor’s
The shaded region shows the range of outcomes and risk to achieving the target.
Transport Strategy and progress will
This Business Plan comes at a challenging
also increase if London’s economy
time for London, with a continuing and
strengthens. We will continue to make
unprecedented squeeze on incomes
the case for steady and sustained
and the uncertainty over Britain’s future
investment in London’s future and will
relationship with Europe after exiting the
carry forward policies that will further
European Union.
reduce travel by car, with these trips
replaced by increased walking, cycling
London’s growth has slowed in recent
and use of public transport.
years. There are fewer new migrants and
lower growth in the number of younger
working-aged adults – both groups who are
less likely to use cars when travelling. The
squeeze on incomes and wider changes
in customer behaviour have added to a
continued decline in travel around London
for shopping and leisure activities. 1.0
0.9
0.8
l)
na
sio
vi
ro
0.7
(p
17
20
0.6
16 Delivering the Mayor’s Transport Strategy Transport for London Business Plan 17
0.5
Forewords Delivering the Mayor’s Forecasting and trends Building a Our services Appendix
Transport Strategy sustainable business
Healthy Streets Spotlight
and healthy people
Our Business Plan will create Healthy Active travel
Streets that promote walking, cycling and
public transport, and we will ensure the We are investing record amounts
safety and security of everyone in London. in walking and cycling, supporting
efficient and healthy ways to get
Safety and Vision Zero around the city. Nearly half of car
Safety is always our number one priority trips by Londoners could be cycled
and we are working to eliminate death in around 10 minutes, and more than
and serious injury from our transport a third could be walked in under 25
network by 2041. Together with our minutes. We want people to have
partners, we must take systematic action the opportunity to do two 10-minute
to achieve the goal of Vision Zero. periods of brisk walking or cycling
a day, which is enough to avoid the
The Vision Zero action plan, published greatest health risks associated with
in July 2018, sets out our approach with inactivity. We want to enable more
specific focus on improving the safety than one million additional walking
of the road network. Action includes a trips a day by 2024.
proposal to lower speed limits on those
parts of the Transport for London Road Over this Business Plan, we are
Network where people are most at risk. investing £2.3bn on Healthy Streets.
We are fast-tracking improvements at a This will fund transformative
number of locations currently identified projects to enable more walking
Image 5: We will make London’s streets safer as we work towards the Vision Zero target
in the Safer Junctions programme to and cycling across London. This
reduce danger. includes investment in Liveable
Neighbourhoods in local areas and the
We are implementing a world-leading buses through the Bus Safety Standard Scheme to reduce the danger posed by Safer Junctions programme to reduce
Bus Safety Programme to drive major for the city’s entire bus fleet, as well HGVs. As part of the scheme, in 2024 we road danger. London’s cycle network
improvements in safety across the bus as in-depth collision analysis and new, will ban from London’s streets all HGVs will continue to grow, including
network and reduce the number of innovative bus driver training. with a zero- to two-star rating under the major new high-quality cycle routes
people who are killed or seriously injured Direct Vision Standard, unless they are connecting communities between
in, or by, London buses by 70 per cent by We will also launch the world’s first fitted with a Progressive Safe System, Brentford and Olympia, Tower Bridge
2022, against 2005-09 levels. This includes Direct Vision Standard and an associated which could include cameras and sensors. and Woolwich, Tottenham and
the development of the world’s safest Heavy Goods Vehicle (HGV) Safety Permit Camden, Hackney and the Isle of
We will focus relentlessly on improving Dogs, and from Lea Bridge to Dalston.
safety across our rail and Tube networks.
We have comprehensive programmes Our new Healthy Streets Activation
in place to reduce customer and programme brings together the most
70% 1 million staff injuries, and we are making
particular progress in responding to
effective and proven measures, such
as projects at schools, to support
fewer people killed or seriously more walking trips a the Rail Accident Investigation Branch’s people using new infrastructure and
injured on, or by, a bus by 2022 day by 2024 recommendations for our tram network help Londoners from all communities
in Croydon and throughout the wider enjoy walking and cycling.
UK industry.
18 Delivering the Mayor’s Transport Strategy Transport for London Business Plan 19Forewords Delivering the Mayor’s Forecasting and trends Building a Our services Appendix
Transport Strategy sustainable business
We have already installed a range of new overall traffic levels by 10 to 15 per cent
Spotlight
safety measures on the tram network by 2041.
and will introduce a further new system
that will physically prevent trams We are working with freight operators, Cleaner bus routes for London
from speeding in high-risk areas of the London’s businesses and the boroughs to
network. The tragedy at Sandilands in develop plans to make this a reality. This
November 2016 can never be allowed to means delivering the same or greater Low Emission Bus Zones are a key part
happen again. amount of goods with fewer deliveries, of reducing London bus emissions and
retiming and re-routing trips to quieter support the Mayor’s wider target of
Our work to keep the network safe times and streets, moving freight onto raising our entire fleet to at least the
and secure is always done in close rail and water where possible, and ultra-clean Euro VI engine emission
collaboration with the Metropolitan helping more last-mile deliveries to be standard by 2020.
Police Service and the British Transport made on foot, by cargo cycle and using
Police. We will maintain existing ultra low emission vehicles. Together with the Mayor, we are
investment in policing dedicated to leading by example by implementing
keeping our customers and staff safe We are working with the boroughs 12 Low Emission Bus Zones to tackle
across London’s roads and public on the development of their Local the worst pollution hotspots outside Image 6: Cleaner bus routes in London
transport network. We will work with our Implementation Plans, which will include central London. We are doing this by
policing partners to identify efficiencies actions to reduce traffic in their local concentrating the cleanest buses on the
and savings to keep that investment areas. We will continue to investigate dirtiest corridors. As of autumn 2018, All of our scheduled buses travelling
focused on providing dedicated policing new, more sophisticated models of road seven zones are live: along the Low Emission Bus Zones
on our network. user charging, including the full range will meet at least the cleanest engine
of measures described in the Mayor’s • Putney High Street standard, through a combination of
More efficient use of our streets Transport Strategy. new vehicles and upgrading mid-life
Using the street network more • Brixton to Streatham buses with ultra-clean exhaust systems.
efficiently will support London’s Where car trips still need to be made, we
growing population and economy. We will encourage alternative models of car • High Road to Green Lanes We are working to launch more zones
will continue to improve our traffic use, such as car clubs. These models can and we continue to retrofit specialist
control systems, which will help us reduce the need for car ownership and • Camberwell to New Cross equipment to older buses along the
tackle congestion, but we must also private parking, improving the efficiency Low Emission Bus Zones and introduce
reduce demand on London’s street space. of street space. Making more efficient • Wandsworth to St John’s Hill new buses in line with new contracts.
By enabling safe, clean and more efficient use of the street network will improve This is bringing immediate benefits
freight trips and encouraging people London’s streets for everyone and • A12 Eastern Avenue to Homerton Road to those areas as each retrofitted
to use more space-efficient methods support future growth in population bus emits a fraction of the harmful
of transport, we are aiming to reduce and employment. • A5 Edgware Road, Kilburn to emissions, while others are brought up
Maida Vale to this ultra-clean standard.
The Low Emission Bus Zones represent The benefits of operating cleaner
the most extensive network of low buses will be felt across the capital,
emission zones of any major world as the full length of bus routes take
28% 10-15% city. Within these hotspots, Londoners
have been exposed to some of the
them beyond the Low Emission Bus
Zones and further from the centre
reduction in NOx pollution reduction in highest levels of nitrogen dioxide (NO2 ) of London. The changes are expected
through the extension of the overall traffic pollution, with older buses contributing to reduce bus emissions across the 12
Ultra Low Emission Zone levels by 2041 to road-side emissions. zones by up to 80 per cent.
20 Delivering the Mayor’s Transport Strategy Transport for London Business Plan 21Forewords Delivering the Mayor’s Forecasting and trends Building a Our services Appendix
Transport Strategy sustainable business
Improving air quality delivering 300 by 2020. A number of these
We continue to invest significant resources points will exclusively support taxis,
to clean London’s air. because all newly licensed taxis are now
required to be zero emission capable.
The Mayor announced in March 2018 that
the Ultra Low Emission Zone will be We must lead the way with our own
introduced in central London in April 2019. network and have now introduced
This will replace the existing T-Charge and seven Low Emission Bus Zones, which
will require most vehicle types, including are already recording lower pollution
all cars, motorcycles and vans, entering levels on some of London’s dirtiest
central London at any time of day to pay a traffic corridors. By the end of 2019, we
daily charge of £12.50, with heavy vehicles, will introduce a further five zones - this
like lorries, paying £100 unless they meet is earlier than the Mayor’s previous
minimum exhaust emissions standards. target of 2020. Every new double-deck
bus entering the fleet is now either a
hybrid or zero-emission vehicle and
We are delivering from 2020, all single-deck buses entering
Europe’s biggest electric the fleet will be zero emission. We are
double-deck bus fleet, also delivering Europe’s biggest electric
double-deck bus fleet, helping us to
helping us to achieve become a zero-carbon city and improve
a zero-carbon city and air quality. Currently there are more than
150 zero emission buses in London and
improve air quality we are working toward making all buses
zero emission at tailpipe by 2037.
In October 2020 the Low Emission
Zone standard, covering buses, coaches With a greater need than ever to make
and lorries across London, will be sure that our public transport network
strengthened, with vehicles required works for London and enables a healthier
to meet the Euro VI standard to avoid city, we are working hard to improve
paying the daily charge. every aspect of journeys for Londoners.
The Ultra Low Emission Zone will then be
extended to the North and South Circular
roads in October 2021 for all vehicles.
These schemes will deliver significant
improvements to London’s toxic air,
reducing NOx pollution by 28 per cent.
We need to support people in choosing
cleaner ways to travel, and will continue
our investment in rapid charging points,
Image 7: The Ultra Low Emission Zone will launch in April 2019
22 Delivering the Mayor’s Transport Strategy Transport for London Business Plan 23Forewords Delivering the Mayor’s Forecasting and trends Building a Our services Appendix
Transport Strategy sustainable business
A good public Making London’s railways work better
transport experience In many places the rail network could be
delivering more. We have shown on London
We are expanding the transport network Overground how we can improve the service
to meet the needs of a growing city. for customers and run one of the best
The Elizabeth line opening will be services in the country. We will continue
supported by bus service changes and to campaign for local rail services from
improvements to walking and cycling Victoria, London Bridge and Moorgate to
facilities around stations to deliver an be transferred to us.
attractive whole-journey experience.
We will introduce a fleet of new trains on
We will open the Northern Line the London Overground network to increase
Extension to Nine Elms and Battersea capacity and frequency. We are introducing
Power Station and also extend the new electric trains on the Gospel Oak to
London Overground from Barking to Barking route, the extension to Barking
Barking Riverside in east London. We will Riverside once complete, the Watford
also continue to develop plans to build Junction to Euston route and on services out Image 8: We work in partnership with London’s boroughs and local communities
Crossrail 2 and to extend and upgrade the of Liverpool Street to Cheshunt, Chingford
Bakerloo line, DLR and tram networks. and Enfield Town. We will also increase
capacity and frequency on the Richmond/
Spotlight
Transforming the world’s oldest metro Clapham Junction to Stratford route. We will
We continue to modernise the Tube to continue to progress our plans to introduce
provide faster and more reliable journeys. a new train fleet for the DLR network, Working with London’s boroughs and local communities
increasing its capacity and helping people to
We will deliver state-of-the-art signalling live and work in east London. It has been a big year, both for transport That is why we have made a commitment
on the Circle, District, Hammersmith & in London and for the boroughs, to work more closely with the boroughs
City and Metropolitan lines, significantly Modernising our bus network following the local elections in May. and local communities to have a better
increasing capacity at peak times. We will With more than six million journeys a understanding of the priorities so more
move forward with the modernisation day, buses provide safe, affordable and We are committed to working in close people have an opportunity to get
of the Piccadilly line, beginning with accessible travel across all parts of London. partnership with the newly elected and involved in creating plans.
new trains to provide more comfortable re-elected borough administrations, as
and reliable journeys. We will continue To support the Vision Zero action plan well as the City of London Corporation From holding regular meetings with
to make the most of investment on the across the transport system, we are to understand their priorities. elected members and transport
Jubilee and Northern lines by running delivering a world-leading Bus Safety officers, to attending a wide variety of
more frequent services. Standard. We will invest in bus priority From improving the affordability and neighbourhood forums and community
initiatives and the bus fleet to deliver better, accessibility of local public transport group events, we want to connect
To maximise this investment, we will more reliable journeys by cleaner buses. to creating healthy streets, new homes the local conversations back into
upgrade capacity at some of our busiest and jobs, we will work together to our business.
stations, including Bank, and progress the Construction of the Silvertown Tunnel will deliver the many hundreds of schemes
scheme at Holborn, while continuing to provide an opportunity to create new cross- that will fundamentally change the way London’s boroughs have told us that
add step-free access across the network. river bus links in east London. We will also people live and move around our city. they need stable, long-term funding
expand bus services in outer London, with to be able to plan properly and deliver
The opening of the Elizabeth line will mark new services like the express X140 from We know that many of these areas are effectively. This Business Plan maintains
a step-change in transport connectivity, Heathrow to Harrow, connecting more complex and that we will need to work overall borough funding at the levels of
bringing 1.5 million more people within Londoners to high-quality public transport collaboratively to make it all happen. our previous plan.
45 minutes of central London. and supporting the delivery of new homes.
24 Delivering the Mayor’s Transport Strategy Transport for London Business Plan 25Forewords Delivering the Mayor’s Forecasting and trends Building a Our services Appendix
Transport Strategy sustainable business
Making rail travel more accessible delivered by the end of 2023/24, two
We are continuing to invest in
Spotlight
years later than planned. We are also
improvements to make the Tube more investigating more efficient ways of
accessible for all Londoners. Following making stations step-free, such as Our vision for the future of London’s bus network
the introduction of step-free access at awarding a new lower-cost lift contract
Buckhurst Hill, Victoria and Newbury and building components off-site.
Park stations in 2018, there are now 76 The role of the London bus is evolving.
step-free Tube stations on the network. Alongside our improvements to Our network sees more than six million
This represents 28 per cent of all London accessibility on the London Underground journeys every day with more than 9,300
Underground stations. network, we are seeking funding to make buses, 25,000 drivers and 675 routes.
more of London’s rail stations step-free.
Finsbury Park and South Woodford will Together with the Mayor, we submitted a Buses connect communities across
be the next stations to benefit from recommendation to the Government for London and help everyone to get
investment in accessibility and we will the next tranche of Access for All funding around, whoever they are and whatever
be building new lifts and walkways to on 16 November. This covers the period they do. To run these vital services,
provide step-free access at a further 12 from 2019 to 2024. Our recommendation by 2020, we will subsidise it by more
stations. Osterley, Amersham, Harrow- includes 21 stations on the National than £700m a year. This is an increase
on-the-Hill, Cockfosters, Mill Hill East, Rail network where we consider that of 25 per cent since 2015/16 and will be
Burnt Oak, Debden, Northolt, Sudbury improvements to accessibility should be the highest annual bus subsidy in our
Hill, Wimbledon Park, Hanger Lane and prioritised to deliver the objectives of history. We must make sure that we
Ickenham will be step-free by spring the Mayor’s Transport Strategy, as well use this money to deliver a modern,
2020. As well as these 15 stations, which as those specified by the Department efficient bus service.
are part of the London Underground for Transport.
accessibility programme, other stations Our ambitious plans will see us deliver Image 9: We are modernising the bus network
are also being improved for accessbility The Department for Transport the world’s biggest and greenest
as part of other programmes, such as manages the Access for All fund and bus network outside China. This will
the Elizabeth line stations including will determine which stations are help to achieve the Mayor’s vision of By restructuring the bus network,
Ealing Broadway and Whitechapel. That successful. A final decision by the more journeys by active, efficient and we can still provide a high-frequency
means, by 2020, 34 per cent of all London Department for Transport is expected sustainable services, costing less to run service in central London, while
Underground stations will be step-free. in spring 2019. Any stations selected will and attracting more customers. investing in other London routes. This
be subject to a design process before is crucial not only to control our year-
We are also working to deliver further they are considered for progression to To do this, we must target the network on-year operating costs and deliver
step-free stations, including Boston the construction and delivery phase to more effectively – making sure buses an affordable transport system for
Manor, Ruislip, North Ealing, Snaresbrook, ensure that the provision of step-free are in the right places at the right times, Londoners, but to enable the network
Park Royal and Rickmansworth. These access is economically feasible at the to deliver the best service. There is to be expanded in parts of London
stations remain funded but will be station concerned. now a clear opportunity to adapt the where better public transport will have
bus network in central London, in the biggest impact on reducing car use
response to a combination of lower bus and delivering healthier streets.
demand, enhancements to the Tube,
improvements for walking and cycling, We are innovating bus service provision,
Expanding
bus services in
34% and the introduction of the Hopper
fare, which enables passengers to make
including trialling a demand-responsive
service in outer London and considering
of Tube stations will unlimited bus journeys for the price of plans for new tram-like bus transit
outer London
be step-free by 2020 one if changing buses within the hour. schemes in areas with major growth.
26 Delivering the Mayor’s Transport Strategy Transport for London Business Plan 27Forewords Delivering the Mayor’s Forecasting and trends Building a Our services Appendix
Transport Strategy sustainable business
Watford Junction Cockfosters
Figure 2: Improving travel Chesham
Chalfont &
Latimer
Watford High Street High Barnet Oakwood Enfield Town
Cheshunt Epping
Theobalds Grove
across London
Theydon Bois
Watford Bushey Totteridge & Whetstone
Amersham Southgate Bush Hill Park Turkey Street Debden
Edgware
Our investment programme covers Chorleywood
Rickmansworth
Croxley Carpenders Park
Burnt Oak
Woodside Park
Arnos Grove
Southbury Chingford Loughton
almost all of our network. Over the next
Hatch End Mill Hill East West Finchley Edmonton Green
Moor Park Buckhurst Hill
Bounds Green
Headstone Lane Stanmore Silver Street
West Ruislip Northwood Colindale Roding
five years we will complete a number
Highams Park Valley
Wood Green Grange Hill
Northwood Hills Harrow & Wealdstone Canons Park Finchley Central White Hart Lane
Hillingdon Ruislip Chigwell
of significant infrastructure schemes Ruislip Manor Hendon Central
Pinner Turnpike Lane Bruce Grove
Queensbury East Finchley
Uxbridge Ickenham Harringay Wood Street Woodford
North Harrow Green Lanes South Tottenham
Eastcote Crouch Hill
and kick off more major projects –
Kenton Kingsbury Brent Cross Highgate Fairlop
Shenfield
Harrow- Preston South Woodford
on-the-Hill Road Archway Manor House Tottenham Barkingside Brentwood
Wembley Park Blackhorse
Rayners Lane
transforming people’s experience of Golders Green Seven Sisters Hale Road Snaresbrook
Ruislip Northwick Park Walthamstow Harold Wood
Gardens West Upper Holloway Central Newbury
Harrow Neasden Gospel Park
South Kenton Finsbury Park Redbridge Gidea Park
Oak
public transport in London. Hampstead Hampstead Tufnell Park Stamford Hill
South Harrow North Wembley Dollis Hill Heath
Walthamstow Wanstead Gants Hill Romford
Arsenal Leyton
Wembley Central Kentish Town Queen’s Road
South Ruislip Willesden Green Midland Road Chadwell Heath
Stoke Newington Leytonstone Leytonstone
Stonebridge Park Finchley Road Kentish Holloway Road
Town West High Road Goodmayes Emerson Park
Kilburn & Frognal Belsize Park
Sudbury Hill Harlesden Forest Manor
St James Street
Journeys have already been improved Kensal Caledonian Road Highbury & Rectory Road Gate Park Ilford
Brondesbury West Dalston Leyton
Willesden Junction Rise Park Chalk Farm Camden Islington Kingsland
Hampstead Clapton
Road Seven
Northolt Stratford
by new trains on the Circle, District,
Brondesbury Caledonian Wanstead Park Kings
Finchley Road International
Sudbury Town Camden Town Road & Maryland
Kensal Green Canonbury Hackney Upminster
Barnsbury Downs Hackney
Swiss Cottage Central
Hammersmith & City and Metropolitan Queen’s Park Kilburn
High Road
South
Hampstead
St John’s Wood
Mornington
Crescent King’s Cross
St Pancras
Dalston Junction
Haggerston
Homerton Hackney
Wick
Stratford
Woodgrange
Park
Upminster Bridge
Hornchurch
London Fields
lines. By 2023, we will have brought in Greenford Alperton Great
Kilburn Park Edgware Baker Portland Euston Hoxton
Road Street Angel Cambridge Heath Stratford
Street High Street Elm Park
Maida Vale Paddington
new state-of-the-art signalling on those Perivale Bethnal Green
Old Street Pudding
Warwick Avenue Marylebone Euston Mill Lane Dagenham East
Warren Street Shoreditch
Square High Street Abbey
Royal Oak
lines and be on the way to bringing in
Edgware Road Road Dagenham Heathway
Bethnal Mile
Hanger Lane Regent’s Park Russell Barbican Green End
Acton Square Farringdon Becontree
Main Line Westbourne Park Paddington Bow Upton
new trains on the Piccadilly line.
Goodge West Ham Park Barking
Street Tottenham Church Upney
Bond
Park Royal Street Court Road
Ladbroke Grove Bayswater Aldgate Whitechapel Bow
Moorgate Liverpool Stepney Bromley- Plaistow East Ham
East Green Road
Street by-Bow
North Ealing Latimer Road Marble Arch Oxford Circus Chancery Lane Barking
Holborn Bank Aldgate Devons Road Riverside
Hayes & Hanwell Star Lane
We are introducing new trains on the East White Shepherd’s Notting
Harlington City Bush Covent Garden Langdon Park
Acton Hill Gate Lancaster Gate St Paul’s
Southall West Green Park
Ealing Hyde Park Corner Leicester Square All Saints Canning
Overground network and progressing Ealing West Acton North Holland Queensway Tower
Acton Park Piccadilly Cannon Street Monument Tower Gateway Town
Broadway Wood Lane Hill
High Street Kensington Circus Shadwell Westferry Poplar Royal Victoria
Acton Central Fenchurch Street
West Drayton Shepherd’s Bush Market Kensington Charing Mansion House
the procurement of new trains on Ealing Common (Olympia) Knightsbridge Cross
South Acton Limehouse Blackwall East
Goldhawk Road Blackfriars India
Iver Barons Gloucester Wapping Emirates
West India
South Ealing Acton Town Court Road St James’s Royal Docks
the DLR. The new trains will improve
Hammersmith River Thames Quay
Victoria Park Temple
Rotherhithe
Langley Northfields
Chiswick Turnham Stamford Ravenscourt West Sloane Westminster Embankment Canary Wharf
frequency and increase overall capacity.
Earl’s South Custom House
Boston Manor Park Green Brook Park Kensington Court Kensington Square for ExCeL
Slough
West
Osterley London Bermondsey Canada North Silvertown
Burnham Waterloo Bridge Water Heron Quays Greenwich Prince Regent
West Brompton Emirates
Hounslow East Gunnersbury Greenwich Royal Albert
Taplow South Quay Peninsula Pontoon Dock
Hounslow Central
The Elizabeth line will have opened and Maidenhead Heathrow
Terminals
2&3
Hounslow West
Kew Gardens Fulham Broadway
Pimlico Southwark
Lambeth North
Surrey Quays
Crossharbour
London City
Beckton Park
we will have begun construction on the Twyford Hatton Cross Mudchute Airport Cyprus
Parsons Green
Imperial Wharf
Island Gardens Gallions Reach
Reading Putney Bridge Borough
Richmond King George V
extension of the London Overground to East Putney
Queens Road
Peckham
Cutty Sark for
Maritime Greenwich
Beckton
Elephant & Castle New
Barking Riverside.
Battersea Vauxhall
Power Station Cross Gate
New Cross Greenwich Woolwich
Southfields
Kennington Woolwich
Nine Elms Brockley Arsenal
Wimbledon Park Deptford Bridge
Heathrow Abbey Wood
Heathrow Peckham Rye Honor Oak Park
Terminal 5 Terminal 4 Wimbledon Oval Elverson Road
Clapham Wandsworth Road
Junction Stockwell Forest Hill
Clapham High Street Denmark Hill Lewisham
Birkbeck Avenue Beckenham Beckenham
Clapham North Sydenham Road Road Junction
Clapham Common Harrington Road
Dundonald Road Brixton Penge West
Clapham South Elmers End
Anerley
Balham
Crystal Palace
Norwood Junction Arena
Tooting Bec
Woodside
Tooting Broadway West Croydon
Merton Park
Colliers Wood Blackhorse Lane
South Wimbledon Centrale Wellesley Addiscombe
Reeves Corner Road
Morden Phipps Belgrave Mitcham Mitcham Beddington Therapia Ampere Waddon Wandle Church George East Lebanon Sandilands Lloyd Coombe Gravel Addington Fieldway King Henry’s New
Morden Road Bridge Walk Junction Lane Lane Way Marsh Park Street Street Croydon Road Park Lane Hill Village Drive Addington
Key to lines
Elizabeth line Four Lines Modernisation Line extensions New rolling stock programmes
Elizabeth line Circle line Northern line DLR
District line Barking Riverside London Overground
Deep Tube Hammersmith & City line London Overground
Metropolitan line
Piccadilly line
28 Delivering the Mayor’s Transport Strategy Transport for London Business Plan 29Forewords Delivering the Mayor’s Forecasting and trends Building a Our services Appendix
Transport Strategy sustainable business
New homes and jobs A new cycling and walking crossing
between Rotherhithe and Canary Wharf
We will work to improve all of our would create a sustainable transport link
transport services, which directly support between two Opportunity Areas, that
London’s growth. together, are expected to support more
than 36,000 new homes and 112,000 jobs.
Embedding sustainable travel
London can only continue to grow if we We are working with the boroughs to
encourage more journeys to be made by develop proposals to support active travel
space-efficient modes, such as walking, within suburban areas through our Liveable
cycling and using public transport. The Neighbourhoods programme, which will
Healthy Streets Approach, which provides help to create higher density development,
a framework for promoting active particularly in outer London.
travel, is being embedded across our
organisation and the boroughs. All new Unlocking opportunities
developments will need to encourage As part of this Business Plan, we will
walking and cycling, and reduce car use, continue to develop proposals for
in order to tackle congestion and help Crossrail 2, so that a Hybrid Bill can be
Londoners to live active, healthier lives. submitted to Parliament. The scheme
is a catalyst for growth across London,
Major new schemes to unlock growth unlocking up to 200,000 new homes and
are being developed to deliver Healthy supporting 260,000 new jobs throughout
Streets outcomes. An extension and the lifecycle of the project. We continue
upgrade to the Bakerloo line is one of the to work closely with Government and
best examples of how we could improve Network Rail on this nationally significant
connectivity, increase the capacity of the infrastructure project.
transport network and reduce journey
times to key destinations. This would This year, we received powers from the
support development and regeneration Government to build and operate the
in southeast London and, in particular, Silvertown Tunnel, a river crossing that
the provision of vital new homes. Over will help to address the lack of cross-river
the next five years, we will work to connections in east London and reduce
refine the proposals to extend and the environmental impact of traffic
upgrade the Bakerloo line and explore congestion. We will build the crossing over
delivery options. the next five years so that when it opens
Silvertown
10,000 Tunnel
homes started on will improve connectivity
Image 10: New schemes are designed to encourage more people to cycle and walk
our land by the in east London
end of 2020/21
30 Delivering the Mayor’s Transport Strategy Transport for London Business Plan 31You can also read
