Transport for London Business Plan - 2019/20 to 2023/24

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Transport for London Business Plan - 2019/20 to 2023/24
Transport for London
Business Plan
2019/20 to 2023/24
Transport for London Business Plan - 2019/20 to 2023/24
About Transport for London (TfL)
Part of the Greater London Authority         We are moving ahead with many of
family led by Mayor of London Sadiq          London’s most significant infrastructure
Khan, we are the integrated transport        projects, using transport to unlock growth.
authority responsible for delivering the     We are working with partners on major
Mayor’s aims for transport.                  projects like Crossrail 2 and the Bakerloo
                                             Line Extension that will deliver the new       4    Forewords                            46    Building a sustainable business
We have a key role in shaping what           homes and jobs London and the UK need.
life is like in London, helping to realise   We are in the final phases of completing the
the Mayor’s vision for a ‘City for All       Elizabeth line which, when open, will add 10   6    Sadiq Khan: My vision for London     48    Building financial stability
Londoners’. We are committed to              per cent to central London’s rail capacity.
creating a fairer, greener, healthier and                                                   8	Mike Brown MVO: Overcoming             56    Borrowing
more prosperous city. The Mayor’s            Supporting the delivery of high-density,          new challenges
Transport Strategy sets a target for 80      mixed-use developments that are                                                          58    Long-term capital plan
per cent of all journeys to be made on       planned around active and sustainable          10   The financial context
foot, by cycle or using public transport     travel will ensure that London’s growth is                                               60	Facing our challenges
by 2041. To make this a reality, we          good growth. We also use our own land
prioritise health and the quality of         to provide thousands of new affordable         12   Delivering the Mayor’s               62	Developing diversity
people’s experience in everything we do.     homes and our own supply chain                      Transport Strategy
                                             creates tens of thousands of jobs and
We manage the city’s red route strategic     apprenticeships across the country.                                                      66    Our services
roads and, through collaboration with                                                       14   The strategy and vision
the London boroughs, can help shape          We are committed to being an employer
the character of all London’s streets.       that is fully representative of the            16   Making the vision a reality          68    Streets
These are the places where Londoners         community we serve, where everyone
travel, work, shop and socialise.            can realise their potential. Our aim is to     18   Healthy Streets and healthy people   78    Buses
Making them places for people to walk,       be a fully inclusive employer, valuing and
cycle and spend time will reduce car         celebrating the diversity of our workforce     24   A good public transport experience   86    Rail
dependency and improve air quality,          to improve services for all Londoners.
revitalise town centres, boost businesses                                                   30   New homes and jobs                   94    London Underground
and connect communities.                     We are constantly working to improve the
                                             city for everyone. This means freezing TfL     34   Business at a glance                 102   Elizabeth line
We run most of London’s public               fares so everyone can afford to use public
transport services, including the London     transport, using data and technology to                                                  106 Other operations
Underground, London Buses, the DLR,          make services intuitive and easy to use,       36   Forecasting and trends
London Overground, TfL Rail, London          and doing all we can to make streets and                                                 114   Commercial Development
Trams, London River Services, London         transport services accessible to all. We
Dial-a-Ride, Victoria Coach Station,         reinvest every penny of our income to          38   Forecasting                          120 Professional services
Santander Cycles and the Emirates            continually improve transport networks
Air Line. The quality and accessibility      for the people who use them every day.         44   Operational trends
of these services is fundamental to                                                                                                   124 Appendix
Londoners’ quality of life. By improving     None of this would be possible without
and expanding public transport, we can       the support of boroughs, communities
make people’s lives easier and increase      and other partners who we work with to                                                   127   TfL Group balance sheet
the appeal of sustainable travel over        improve our services. We all need to pull
private car use.                             together to deliver the Mayor’s Transport                                                128	Major new capital investment
                                             Strategy; by doing so we can create a
                                             better city as London grows.

                                                                                                                                             Transport for London Business Plan    3
Transport for London Business Plan - 2019/20 to 2023/24

                                                        6	Sadiq Khan: My vision for London

                                                          Mike Brown MVO: Overcoming
                                                          new challenges

                                                        10   The financial context

Image 1: Working to improve London’s transport future
                                                                                Transport for London Business Plan   5
Transport for London Business Plan - 2019/20 to 2023/24
Forewords                           Delivering the Mayor’s             Forecasting and trends     Building a                        Our services                     Appendix
Sadiq Khan                          Transport Strategy                                            sustainable business

My vision for London                                                                                    and a large programme of major capacity
                                                                                                        improvements, including upgrades to
                                                                                                        four London Underground lines, the
We must keep cutting costs, as we invest                                                                Northern Line Extension to Battersea

in London’s future.                                                                                     and a major upgrade of Bank station. TfL
                                                                                                        will continue to develop plans to build
                                                                                                        Crossrail 2 and extend and upgrade the
                                                                                                        Bakerloo line. Also, the opening of the
                                                                                                        Elizabeth line will add 10 per cent to
                                                                                                        central London’s rail capacity.
When I was elected in 2016, I was clear         concessions and introduce the Hopper
that TfL needed to become leaner and            fare, making travel more affordable for                 I was extremely disappointed and                                         Image 2: Mayor Sadiq Khan
more efficient. That’s why I challenged it      millions of Londoners. I am convinced this              frustrated when it was determined that
to undertake the biggest organisational         is where TfL’s efforts must continue to be              the Elizabeth line would not be ready to
overhaul in its history to help put it          targeted as, above all else, it exists to serve         open at the end of this year. As one of the    In the next twelve months, there will
on a sustainable financial footing. This        the people of our city.                                 joint sponsors, TfL’s immediate attention      likely be a review of spending across
meant major structural changes to                                                                       must be on working with the Government         the whole of Government. With an
remove duplication and reduce tiers of          Like any large company, TfL must keep                   and Crossrail Limited to complete the          uncertain future outside the European
management, as well as cutting the use          revising its Business Plan to reflect the               project, so that Londoners and businesses      Union, investors need confidence that
of expensive temporary contracts and            national economic context. The closer we                can start to see the benefits of the new       London will be supported by genuine and
negotiating better deals with suppliers.        get to the UK leaving the European Union,               infrastructure they have helped pay for.       sustained investment.
                                                the worse those forecasts become. It is no
                                                surprise that TfL’s demand forecasts are                We know that delays cost money. Since          Under my leadership – and with this
A well-functioning                              considerably lower than they were two                   the announcement at the end of August          Business Plan in place – TfL will continue
transport network is                            years ago.                                              2018, that the central section of the          to bear down on costs so that it can keep
the lifeblood of any great                                                                              Elizabeth line would be delayed, we have       London moving and growing despite the
                                                I have made clear to TfL’s leadership                   been in detailed discussions with the          very serious financial headwinds. But
city, so we must keep                           where their focus must remain as they                   Government about how the additional            this can only go so far. We have agreed a
investing in ours                               respond to these financial pressures. It                cost of this delay to Crossrail can be met.    way to pay the extra costs for Crossrail,
                                                has already reduced its year-on-year, like-             We have accepted that London should            but not without extreme difficulty. Over
                                                for-like operating costs for the first time             pay any additional capital costs over          the next year, we will continue to make
Now, two and a half years on, it is a very      in its history and this must become an                  time, and the Government has agreed to         the case to the Government that it must
different organisation. Under our direction,    established trend. They must also continue              assist with financing those costs in the       recognise and play its part in supporting
TfL has been restructured to bring              to prioritise the delivery of our Transport             short term. However, the Government            our capital’s economy and investing in
together previously disparate functions,        Strategy, because the future of transport               has refused to provide any support for         our infrastructure.
with a smaller senior management team.          in London cannot be put at risk by the                  the fare income TfL will forego because
It has also substantially reduced its use       uncertainty associated with Brexit.                     of the delay. Given that fare income
of consultants and ended an expensive,                                                                  from the Elizabeth line was part of the
ineffective private partnership contract.       A well-functioning transport network                    Government’s rationale for removing
                                                is the lifeblood of any great city, so we               TfL’s operational grant funding in the first
We have slimmed down TfL, while keeping         must keep investing in ours. Over the                   place, which means the Government is
a relentless focus on the safety and quality    next five years, TfL will launch new safety             essentially forcing London to pay twice
of the services it runs. Despite losing, on     measures, including a world-leading                     – first, with the removal of the operating
average, £700m a year in operating grant        Bus Safety Programme; the Ultra Low                     grant and now in its refusal to assist with
from the Government, we have kept our           Emission Zone alongside a host of hard-                 the revenue impact of the delay to the         Sadiq Khan
promise to freeze TfL fares, preserve           hitting measures to clean up London’s air;              opening of the Elizabeth line.                 Mayor of London

6    Forewords                                                                                                                                               Transport for London Business Plan    7
Transport for London Business Plan - 2019/20 to 2023/24
Forewords                             Delivering the Mayor’s           Forecasting and trends   Building a                         Our services                     Appendix
Mike Brown MVO                        Transport Strategy                                        sustainable business

Overcoming new challenges                                                                             services and road maintenance, this
                                                                                                      change to our funding makes us far more
                                                                                                      exposed to macroeconomic factors
We will eliminate our deficit while                                                                   affecting our city. This first year without

supporting the Mayor’s vision for travel                                                              grant funding has coincided with tough
                                                                                                      conditions that have meant passenger
in London.                                                                                            numbers are lower in the context of a
                                                                                                      subdued London and UK economy.

                                                                                                      That financial pressure is compounded
The Mayor’s Transport Strategy is clear in                                                            by the extremely disappointing
its objective that by 2041, 80 per cent of
                                                  For each of the last two                            announcement from Crossrail Limited                        Image 3: Commissioner Mike Brown MVO
journeys will be made by walking, cycling         years, we have reduced our                          that the opening of the central section
and public transport compared with                year-on-year like-for-like                          of the Elizabeth line would be delayed.
around 63 per cent today. Travel will be                                                              This Business Plan reflects our latest          commercial opportunities. Those cost
healthier, easier and more affordable for         operating costs and will                            forecasts for the additional capital cost,      savings and new revenues will allow us to
everyone in London.                               do so again this year                               as well as lost fares and commercial            keep investing in the new infrastructure
                                                                                                      income as a result of the delay.                London needs to support its growth and
There is a great deal to deliver to realise                                                                                                           remain the economic engine of the UK.
that vision. As the Mayor’s Transport             • The delay announced by Crossrail                  Faced with these external headwinds,
Strategy describes, we will only really             Limited to the opening of the Elizabeth           we have had to be very clear about our          This is a challenging but deliverable plan
change how Londoners choose to travel               line, which affects both capital costs            position and what we can afford.                for the next five years. Our performance
if we transform London’s streetscape.               and operating revenue                                                                             over the last two years has shown
Once streets are more pleasant, healthy                                                               First, we will prioritise safety. We will       we can successfully save money and
and accessible, more people will walk and         • The absence of any funding from central           continue to work towards Vision Zero            reduce costs quickly and safely. We must
cycle. Work has to continue to deliver a            Government for the maintenance of                 and the elimination of fatalities from our      become financially resilient, particularly
world-leading public transport network              London’s strategic road network                   transport network. We will continue to          as the UK approaches the uncertainty
that provides value for money and gets                                                                work with the tram industry across the UK       of leaving the European Union, and this
people to their destination safely and            We are now more than halfway into                   to deliver the Rail Accident Investigation      plan will provide that. It will require us
quickly. Transport is a big enabler of all the    the first financial year in our history             Branch’s recommendations on our tram            to work constructively with the trade
great things that go on in London – so we         during which we will receive no direct              network in south London, following the          unions so that together we can become
must do our part to keep our city growing         Government operational grant for our                tragic overturning at Sandilands two years      a more efficient, productive and diverse
by improving transport links and so help          day-to-day running costs. This means                ago. And we will continue to maintain all       team. It is the plan we must deliver if
to create new homes and jobs.                     that over the last seven years we have              of our rail and road network to a safe level,   we want to continue to give London the
                                                  had our external sources of funding cut             despite receiving no share of the financial     transport system it needs to cement its
There are four major factors affecting            in half. We knew this fundamental change            support the Government provides for             place as a great world city.
the outlook over the next five years:             was coming and we have been preparing               road maintenance everywhere else in
                                                  for it by making significant changes to             the country.
• Adapting to the loss of, on average,            how we run our organisation: for each of
  £700m per annum operating grant from            the last two years we have reduced our              We will eliminate our deficit through
  central Government, which used to               year-on-year like-for-like operating costs          our savings plans and by growing our
  offset the cost of day-to-day services          and will do so again this year.                     non-fare income. Our new growth
                                                                                                      strategy has a greater focus across our
• A subdued national economy, which               But as well as the obvious reality of               property development, consulting,
  has affected passenger numbers on               simply having far less available income             advertising and retail activities to build      Mike Brown MVO
  public transport nationally                     to continue subsidies of public transport           our revenues and make the most of               Commissioner

8    Forewords                                                                                                                                              Transport for London Business Plan   9
Transport for London Business Plan - 2019/20 to 2023/24
Forewords                            Delivering the Mayor’s            Forecasting and trends   Building a                         Our services                      Appendix
The financial context                Transport Strategy                                         sustainable business

The financial context                                                                                   Spotlight

We are responding to changing economic                                                                  Meeting the additional costs for Crossrail
conditions and the impact of the delay                                                                  On 31 August 2018, Crossrail Limited           cost, and a loan facility from Government
to the Elizabeth line.                                                                                  announced to the joint sponsors,               to provide further contingency if needed.
                                                                                                        Department for Transport and TfL, that         This package will see London pay for the
                                                                                                        the Elizabeth line would be delayed.           additional costs in full over time.
Our 2017 Business Plan set out how we            safe and reliable transport services and               This is obviously a huge disappointment.
would turn an operating deficit into a           continue to deliver the Mayor’s Transport              Londoners and businesses had made              No further capital funding is needed
surplus by 2021/22 and restore a sustainable     Strategy. However, we need to adjust our               plans on the basis of the new line             for the train rolling stock contract, as
cash balance. This would provide both            plans to reflect the financial impact of               opening at the end of this year, but the       this was arranged for a fixed price. The
resilience against external shocks and the       prevailing economic conditions and the                 delay also has specific capital funding        trains are already in service on TfL Rail
ability to invest without a long-term capital    delay to the opening of the Elizabeth line.            and revenue impacts.                           and are ready for dynamic testing once
grant. We provided more detail on the first                                                                                                            the central section infrastructure has
year of this plan in our 2018/19 Budget.         We will continue to eliminate our operating            Crossrail Limited requires additional          been completed.
                                                 deficit, but we will achieve a net operating           capital funding to complete much of
In the last year, we have more than              surplus one year later than previously                 the railway infrastructure, including          Separately, the delay means we will not
delivered on that Business Plan and Budget.      planned, in 2022/23. We are reliant on                 the final fit out of the tunnels and the       start receiving fares and commercial
We have continued to cut costs and expect        steady and sustained investment from                   construction of the stations in the central    revenue from the line until later than
to significantly beat our financial targets at   the Government to support major capital                section. Crossrail Limited must then test      expected. We expect many customers
the end of this financial year. This means       projects. While we are planning to follow              the integrated systems to ensure that          to continue using existing Tube and DLR
that we will have made solid progress in         the roll-out of new trains on the Piccadilly           the finished infrastructure, signalling        services until the Elizabeth line opens.
reducing our operating deficit caused by         line with new signalling and then to                   systems and new trains all work together       Until a credible and robust schedule
the withdrawal of our operating grant            upgrade the rest of our deep Tube lines,               to deliver a safe and reliable service. As a   has been confirmed, we are making a
from the Government and changing                 such large-scale investment will not be                joint sponsor, alongside the Government,       cautious assumption that our revenue
economic conditions.                             possible without capital funding from                  we must find a way of funding the              forecast will be approximately £600m
                                                 the Government. We will therefore                      additional capital cost of the delay to        lower over the plan period. This will be
However, in response to a subdued                be discontinuing the current signalling                the project together.                          offset by our savings and revenue growth
national economy, we have had to revise          procurement while we work with suppliers                                                              programmes, allocating a small portion
our revenue forecasts down again this            to find the best way forward. These                    The interim findings of the KPMG review        of our business rates funding to operating
year. This means that, over a five-year          pressures have a similar effect on major               into Crossrail Limited’s finances indicate     expenditure, and moving back the date by
period, we are now forecasting to receive        station projects, including the work to                the capital impact of the delay could          which we expect to achieve an operating
£2.1bn less in revenue than we had in            transform Camden Town station.                         be in the region of between £1.6bn and         surplus by one year. We will also explore
our 2016 Business Plan (excluding the                                                                   £2.0bn. That includes the £300m already        with the Department for Transport
Elizabeth line) – this is a reduction of         We have no certainty of capital funding                contributed by the Department for              the possibility of beginning to operate
seven per cent. We must also respond to          beyond 2020 and over the next twelve                   Transport and us in July 2018.                 Reading to Paddington services ahead
the cost impact of the delay, announced          months we will be making the case                                                                     of the completion of the Elizabeth line.
by Crossrail Limited, to the opening of          to Government for confirmed capital                    The Mayor and the Government have
the Elizabeth line.                              support to enable these critical projects.             agreed a financing package to cover            Our revenue assumption will be revised
                                                 At the same time, we will continue our                 these additional costs, which will see the     once the new management of Crossrail
In this Business Plan, we set out                successful programme of cost reduction                 Greater London Authority providing TfL         Limited have completed their work on a
a comprehensive programme of                     across our organisation, and work to                   with grant funding for £1.4bn of additional    new delivery schedule.
investment across London, to deliver             create new revenue streams.

10   Forewords                                                                                                                                               Transport for London Business Plan    11
Transport for London Business Plan - 2019/20 to 2023/24
Delivering the Mayor’s
                                                                                               Transport Strategy
                                                                                               14   The strategy and vision

                                                                                               16   Making the vision a reality

                                                                                               18   Healthy Streets and healthy people

                                                                                               24   A good public transport experience

                                                                                               30   New homes and jobs

                                                                                               34   Business at a glance

Image 4: We will support the Mayor in creating a safer, healthier and more prosperous London
                                                                                                                        Transport for London Business Plan   13
Transport for London Business Plan - 2019/20 to 2023/24
Forewords                             Delivering the Mayor’s            Forecasting and trends   Building a                         Our services                      Appendix
                                      Transport Strategy                                         sustainable business

The strategy and vision                                                                                A good public transport experience
                                                                                                       The right investment will ensure that           street-level investment. Making sure the
Investing in air quality and connectivity so                                                           public transport becomes an increasingly
                                                                                                       attractive alternative to using a car.
                                                                                                                                                       right services are available where people
                                                                                                                                                       need them, reducing overcrowding and
London remains globally competitive and an                                                             Proper planning for the whole journey
                                                                                                       will help integrate public transport and
                                                                                                                                                       keeping fares affordable will help to
                                                                                                                                                       reduce car dependency.
attractive place to live and do business.
The strategy sets out how London                  The Mayor has the aim that, by 2041,
                                                                                                                                More                  100%                      More
                                                                                                       Keep all                 bus services          step-free access on       automatic
can prosper as it grows over the next             80 per cent of trips will be made on                 TfL fares                for outer             the Elizabeth line        refunds for
two decades, supported by huge                    foot, by cycle or using public transport.
                                                                                                                                London                                          maximum
improvements to the transport                     This Business Plan sets out the progress                                                                                      fares
system and the Mayor’s vision for                 we expect over the next five years and,              until 2020
active, affordable, efficient and                 beyond that, to set us on the path to
sustainable transport.                            achieve this ambition.
                                                                                                                4                      54                                  Improve
                                                                                                                   London              new state-of-the-art                 taxi rank
                                                                                                                   Underground         trains for London                    accessibility
                                                                                                                   lines to get        Overground
                                                                                                                   extra capacity
Healthy Streets and healthy people
Investment will focus on improving the            and prioritising walking, cycling and public
experience of being in the places where           transport use will help Londoners live
people live, work, go to school, spend time       active, healthy lives and help create a city
                                                                                                       New homes and jobs
and travel. Reducing traffic dominance            that works well for all of its residents.
                                                                                                       Transport improvements are vital to             local amenities are within walking and
                                                                                                       the creation of new homes and jobs,             cycling distance and public transport is

cycling and
                                                                                                       and can ensure that London’s growth
                                                                                                       supports healthy lives. Our investment
                                                                                                       will help to create communities where
                                                                                                                                                       available for longer journeys, protecting
                                                                                                                                                       the environment and improving quality
                                                                                                                                                       of life.
                            junctions for pedestrians and cyclists
walking                                                                         target for
                                                                                road safety
                                                                                                                            Develop sites for          Develop plans for
          Work towards nobody                          Purchase only                                                        10,000                     Crossrail
          killed on or by a bus by
                                                       zero-emission                                                        homes on our land
          2030                                         single-deck buses from 2020
                                                                                                                            (50 per cent affordable
                                                                                                                            since May 2016)
Develop the
                                                                                                                                                       Develop plans to extend the
infrastructure for                                                                 integrated               new river
      electric                 World’s first                                       deliveries               crossings in
                                                                                                                                                       Bakerloo                  line

taxis                          Ultra Low Emission
                               Zone launches
                                                                                                            east London

14		 Delivering the Mayor’s Transport Strategy                                                                                                                Transport for London Business Plan   15
Transport for London Business Plan - 2019/20 to 2023/24
2017 (provisional)
Forewords                             Delivering the Mayor’s            Forecasting and trends    Building a                                  Our services                                 Appendix
                                      Transport Strategy                                          sustainable business

Making the vision a reality                       The future remains uncertain. London’s                Figure 1: The expected path to achieving the Mayor’s Transport Strategy aim that
                                                  economic position is likely to be affected            80 per cent of trips will be made by foot, by cycle or using public transport by 2041
London’s economic success has been                by the UK’s exit from the European Union
a key part of the increases we have               in at least the short to medium term
seen in sustainable travel. More people,          and there is no clear indication of when
more jobs and more investment has                 disposable incomes are likely to increase.             75
meant that Londoners and visitors have
increasingly made sustainable choices for         Our investment programme will make


how they get around.                              it easier and more attractive to travel by

                                                  sustainable methods of transport. We


                                                  expect the percentage of trips made on
We expect the percentage                          foot, bicycle or public transport to increase
of trips made on foot,                            from 63 per cent currently to around 65 per           60

bicycle or public transport                       cent by 2024, although this could be slightly
                                                  higher or lower depending on the factors              55
to increase to around                             described above. This is up from 52 per
65 per cent by 2024 – the                         cent in 2000 and would be the highest this            50
                                                  has been in London since TfL was formed.                    2000    2005             2010       2015                2020       2025       2030          2035     2040
highest in London since                                                                                                      Historic trend                     Target to 2024                Target 2024-2041
TfL was formed                                    Our work over the next five years will
                                                  enable faster delivery of the Mayor’s
                                                                                                        The shaded region shows the range of outcomes and risk to achieving the target.
                                                  Transport Strategy and progress will
This Business Plan comes at a challenging
                                                  also increase if London’s economy
time for London, with a continuing and
                                                  strengthens. We will continue to make
unprecedented squeeze on incomes
                                                  the case for steady and sustained
and the uncertainty over Britain’s future
                                                  investment in London’s future and will
relationship with Europe after exiting the
                                                  carry forward policies that will further
European Union.
                                                  reduce travel by car, with these trips
                                                  replaced by increased walking, cycling
London’s growth has slowed in recent
                                                  and use of public transport.
years. There are fewer new migrants and
lower growth in the number of younger
working-aged adults – both groups who are
less likely to use cars when travelling. The
squeeze on incomes and wider changes
in customer behaviour have added to a
continued decline in travel around London
for shopping and leisure activities.                                                                     1.0





16		 Delivering the Mayor’s Transport Strategy                                                                                                                                     Transport for London Business Plan    17
Transport for London Business Plan - 2019/20 to 2023/24
Forewords                             Delivering the Mayor’s             Forecasting and trends                   Building a                         Our services                  Appendix
                                      Transport Strategy                                                          sustainable business

Healthy Streets                                                                                                                                                        Spotlight
and healthy people
Our Business Plan will create Healthy                                                                                                                                  Active travel
Streets that promote walking, cycling and
public transport, and we will ensure the                                                                                                                               We are investing record amounts
safety and security of everyone in London.                                                                                                                             in walking and cycling, supporting
                                                                                                                                                                       efficient and healthy ways to get
Safety and Vision Zero                                                                                                                                                 around the city. Nearly half of car
Safety is always our number one priority                                                                                                                               trips by Londoners could be cycled
and we are working to eliminate death                                                                                                                                  in around 10 minutes, and more than
and serious injury from our transport                                                                                                                                  a third could be walked in under 25
network by 2041. Together with our                                                                                                                                     minutes. We want people to have
partners, we must take systematic action                                                                                                                               the opportunity to do two 10-minute
to achieve the goal of Vision Zero.                                                                                                                                    periods of brisk walking or cycling
                                                                                                                                                                       a day, which is enough to avoid the
The Vision Zero action plan, published                                                                                                                                 greatest health risks associated with
in July 2018, sets out our approach with                                                                                                                               inactivity. We want to enable more
specific focus on improving the safety                                                                                                                                 than one million additional walking
of the road network. Action includes a                                                                                                                                 trips a day by 2024.
proposal to lower speed limits on those
parts of the Transport for London Road                                                                                                                                 Over this Business Plan, we are
Network where people are most at risk.                                                                                                                                 investing £2.3bn on Healthy Streets.
We are fast-tracking improvements at a                                                                                                                                 This will fund transformative
number of locations currently identified                                                                                                                               projects to enable more walking
                                                     Image 5: We will make London’s streets safer as we work towards the Vision Zero target
in the Safer Junctions programme to                                                                                                                                    and cycling across London. This
reduce danger.                                                                                                                                                         includes investment in Liveable
                                                                                                                                                                       Neighbourhoods in local areas and the
We are implementing a world-leading               buses through the Bus Safety Standard                                    Scheme to reduce the danger posed by        Safer Junctions programme to reduce
Bus Safety Programme to drive major               for the city’s entire bus fleet, as well                                 HGVs. As part of the scheme, in 2024 we     road danger. London’s cycle network
improvements in safety across the bus             as in-depth collision analysis and new,                                  will ban from London’s streets all HGVs     will continue to grow, including
network and reduce the number of                  innovative bus driver training.                                          with a zero- to two-star rating under the   major new high-quality cycle routes
people who are killed or seriously injured                                                                                 Direct Vision Standard, unless they are     connecting communities between
in, or by, London buses by 70 per cent by         We will also launch the world’s first                                    fitted with a Progressive Safe System,      Brentford and Olympia, Tower Bridge
2022, against 2005-09 levels. This includes       Direct Vision Standard and an associated                                 which could include cameras and sensors.    and Woolwich, Tottenham and
the development of the world’s safest             Heavy Goods Vehicle (HGV) Safety Permit                                                                              Camden, Hackney and the Isle of
                                                                                                                           We will focus relentlessly on improving     Dogs, and from Lea Bridge to Dalston.
                                                                                                                           safety across our rail and Tube networks.
                                                                                                                           We have comprehensive programmes            Our new Healthy Streets Activation
                                                                                                                           in place to reduce customer and             programme brings together the most
70%                                                         1 million                                                      staff injuries, and we are making
                                                                                                                           particular progress in responding to
                                                                                                                                                                       effective and proven measures, such
                                                                                                                                                                       as projects at schools, to support
fewer people killed or seriously                               more walking trips a                                        the Rail Accident Investigation Branch’s    people using new infrastructure and
injured on, or by, a bus by 2022                               day by 2024                                                 recommendations for our tram network        help Londoners from all communities
                                                                                                                           in Croydon and throughout the wider         enjoy walking and cycling.
                                                                                                                           UK industry.

18		 Delivering the Mayor’s Transport Strategy                                                                                                                             Transport for London Business Plan   19
Forewords                             Delivering the Mayor’s             Forecasting and trends   Building a                        Our services                    Appendix
                                      Transport Strategy                                          sustainable business

We have already installed a range of new          overall traffic levels by 10 to 15 per cent
safety measures on the tram network               by 2041.
and will introduce a further new system
that will physically prevent trams                We are working with freight operators,                  Cleaner bus routes for London
from speeding in high-risk areas of the           London’s businesses and the boroughs to
network. The tragedy at Sandilands in             develop plans to make this a reality. This
November 2016 can never be allowed to             means delivering the same or greater                    Low Emission Bus Zones are a key part
happen again.                                     amount of goods with fewer deliveries,                  of reducing London bus emissions and
                                                  retiming and re-routing trips to quieter                support the Mayor’s wider target of
Our work to keep the network safe                 times and streets, moving freight onto                  raising our entire fleet to at least the
and secure is always done in close                rail and water where possible, and                      ultra-clean Euro VI engine emission
collaboration with the Metropolitan               helping more last-mile deliveries to be                 standard by 2020.
Police Service and the British Transport          made on foot, by cargo cycle and using
Police. We will maintain existing                 ultra low emission vehicles.                            Together with the Mayor, we are
investment in policing dedicated to                                                                       leading by example by implementing
keeping our customers and staff safe              We are working with the boroughs                        12 Low Emission Bus Zones to tackle
across London’s roads and public                  on the development of their Local                       the worst pollution hotspots outside                      Image 6: Cleaner bus routes in London
transport network. We will work with our          Implementation Plans, which will include                central London. We are doing this by
policing partners to identify efficiencies        actions to reduce traffic in their local                concentrating the cleanest buses on the
and savings to keep that investment               areas. We will continue to investigate                  dirtiest corridors. As of autumn 2018,      All of our scheduled buses travelling
focused on providing dedicated policing           new, more sophisticated models of road                  seven zones are live:                       along the Low Emission Bus Zones
on our network.                                   user charging, including the full range                                                             will meet at least the cleanest engine
                                                  of measures described in the Mayor’s                    • Putney High Street                        standard, through a combination of
More efficient use of our streets                 Transport Strategy.                                                                                 new vehicles and upgrading mid-life
Using the street network more                                                                             • Brixton to Streatham                      buses with ultra-clean exhaust systems.
efficiently will support London’s                 Where car trips still need to be made, we
growing population and economy. We                will encourage alternative models of car                • High Road to Green Lanes                  We are working to launch more zones
will continue to improve our traffic              use, such as car clubs. These models can                                                            and we continue to retrofit specialist
control systems, which will help us               reduce the need for car ownership and                   • Camberwell to New Cross                   equipment to older buses along the
tackle congestion, but we must also               private parking, improving the efficiency                                                           Low Emission Bus Zones and introduce
reduce demand on London’s street space.           of street space. Making more efficient                  • Wandsworth to St John’s Hill              new buses in line with new contracts.
By enabling safe, clean and more efficient        use of the street network will improve                                                              This is bringing immediate benefits
freight trips and encouraging people              London’s streets for everyone and                       • A12 Eastern Avenue to Homerton Road       to those areas as each retrofitted
to use more space-efficient methods               support future growth in population                                                                 bus emits a fraction of the harmful
of transport, we are aiming to reduce             and employment.                                         • A5 Edgware Road, Kilburn to               emissions, while others are brought up
                                                                                                            Maida Vale                                to this ultra-clean standard.

                                                                                                          The Low Emission Bus Zones represent        The benefits of operating cleaner
                                                                                                          the most extensive network of low           buses will be felt across the capital,
                                                                                                          emission zones of any major world           as the full length of bus routes take

               28%                                              10-15%                                    city. Within these hotspots, Londoners
                                                                                                          have been exposed to some of the
                                                                                                                                                      them beyond the Low Emission Bus
                                                                                                                                                      Zones and further from the centre
               reduction in NOx pollution                        reduction in                             highest levels of nitrogen dioxide (NO2 )   of London. The changes are expected
               through the extension of the                      overall traffic                          pollution, with older buses contributing    to reduce bus emissions across the 12
               Ultra Low Emission Zone                           levels by 2041                           to road-side emissions.                     zones by up to 80 per cent.

20		 Delivering the Mayor’s Transport Strategy                                                                                                              Transport for London Business Plan    21
Forewords                                Delivering the Mayor’s   Forecasting and trends   Building a                         Our services                    Appendix
                                             Transport Strategy                                sustainable business

                                                                                                     Improving air quality                          delivering 300 by 2020. A number of these
                                                                                                     We continue to invest significant resources    points will exclusively support taxis,
                                                                                                     to clean London’s air.                         because all newly licensed taxis are now
                                                                                                                                                    required to be zero emission capable.
                                                                                                     The Mayor announced in March 2018 that
                                                                                                     the Ultra Low Emission Zone will be            We must lead the way with our own
                                                                                                     introduced in central London in April 2019.    network and have now introduced
                                                                                                     This will replace the existing T-Charge and    seven Low Emission Bus Zones, which
                                                                                                     will require most vehicle types, including     are already recording lower pollution
                                                                                                     all cars, motorcycles and vans, entering       levels on some of London’s dirtiest
                                                                                                     central London at any time of day to pay a     traffic corridors. By the end of 2019, we
                                                                                                     daily charge of £12.50, with heavy vehicles,   will introduce a further five zones - this
                                                                                                     like lorries, paying £100 unless they meet     is earlier than the Mayor’s previous
                                                                                                     minimum exhaust emissions standards.           target of 2020. Every new double-deck
                                                                                                                                                    bus entering the fleet is now either a
                                                                                                                                                    hybrid or zero-emission vehicle and
                                                                                                     We are delivering                              from 2020, all single-deck buses entering
                                                                                                     Europe’s biggest electric                      the fleet will be zero emission. We are
                                                                                                     double-deck bus fleet,                         also delivering Europe’s biggest electric
                                                                                                                                                    double-deck bus fleet, helping us to
                                                                                                     helping us to achieve                          become a zero-carbon city and improve
                                                                                                     a zero-carbon city and                         air quality. Currently there are more than
                                                                                                                                                    150 zero emission buses in London and
                                                                                                     improve air quality                            we are working toward making all buses
                                                                                                                                                    zero emission at tailpipe by 2037.
                                                                                                     In October 2020 the Low Emission
                                                                                                     Zone standard, covering buses, coaches         With a greater need than ever to make
                                                                                                     and lorries across London, will be             sure that our public transport network
                                                                                                     strengthened, with vehicles required           works for London and enables a healthier
                                                                                                     to meet the Euro VI standard to avoid          city, we are working hard to improve
                                                                                                     paying the daily charge.                       every aspect of journeys for Londoners.

                                                                                                     The Ultra Low Emission Zone will then be
                                                                                                     extended to the North and South Circular
                                                                                                     roads in October 2021 for all vehicles.
                                                                                                     These schemes will deliver significant
                                                                                                     improvements to London’s toxic air,
                                                                                                     reducing NOx pollution by 28 per cent.

                                                                                                     We need to support people in choosing
                                                                                                     cleaner ways to travel, and will continue
                                                                                                     our investment in rapid charging points,

Image 7: The Ultra Low Emission Zone will launch in April 2019

   22		 Delivering the Mayor’s Transport Strategy                                                                                                         Transport for London Business Plan   23
Forewords                             Delivering the Mayor’s             Forecasting and trends     Building a                         Our services                           Appendix
                                      Transport Strategy                                            sustainable business

A good public                                    Making London’s railways work better
transport experience                             In many places the rail network could be
                                                 delivering more. We have shown on London
We are expanding the transport network           Overground how we can improve the service
to meet the needs of a growing city.             for customers and run one of the best
The Elizabeth line opening will be               services in the country. We will continue
supported by bus service changes and             to campaign for local rail services from
improvements to walking and cycling              Victoria, London Bridge and Moorgate to
facilities around stations to deliver an         be transferred to us.
attractive whole-journey experience.
                                                 We will introduce a fleet of new trains on
We will open the Northern Line                   the London Overground network to increase
Extension to Nine Elms and Battersea             capacity and frequency. We are introducing
Power Station and also extend the                new electric trains on the Gospel Oak to
London Overground from Barking to                Barking route, the extension to Barking
Barking Riverside in east London. We will        Riverside once complete, the Watford
also continue to develop plans to build          Junction to Euston route and on services out                  Image 8: We work in partnership with London’s boroughs and local communities
Crossrail 2 and to extend and upgrade the        of Liverpool Street to Cheshunt, Chingford
Bakerloo line, DLR and tram networks.            and Enfield Town. We will also increase
                                                 capacity and frequency on the Richmond/
Transforming the world’s oldest metro            Clapham Junction to Stratford route. We will
We continue to modernise the Tube to             continue to progress our plans to introduce
provide faster and more reliable journeys.       a new train fleet for the DLR network,                     Working with London’s boroughs and local communities
                                                 increasing its capacity and helping people to
We will deliver state-of-the-art signalling      live and work in east London.                              It has been a big year, both for transport        That is why we have made a commitment
on the Circle, District, Hammersmith &                                                                      in London and for the boroughs,                   to work more closely with the boroughs
City and Metropolitan lines, significantly       Modernising our bus network                                following the local elections in May.             and local communities to have a better
increasing capacity at peak times. We will       With more than six million journeys a                                                                        understanding of the priorities so more
move forward with the modernisation              day, buses provide safe, affordable and                    We are committed to working in close              people have an opportunity to get
of the Piccadilly line, beginning with           accessible travel across all parts of London.              partnership with the newly elected and            involved in creating plans.
new trains to provide more comfortable                                                                      re-elected borough administrations, as
and reliable journeys. We will continue          To support the Vision Zero action plan                     well as the City of London Corporation            From holding regular meetings with
to make the most of investment on the            across the transport system, we are                        to understand their priorities.                   elected members and transport
Jubilee and Northern lines by running            delivering a world-leading Bus Safety                                                                        officers, to attending a wide variety of
more frequent services.                          Standard. We will invest in bus priority                   From improving the affordability and              neighbourhood forums and community
                                                 initiatives and the bus fleet to deliver better,           accessibility of local public transport           group events, we want to connect
To maximise this investment, we will             more reliable journeys by cleaner buses.                   to creating healthy streets, new homes            the local conversations back into
upgrade capacity at some of our busiest                                                                     and jobs, we will work together to                our business.
stations, including Bank, and progress the       Construction of the Silvertown Tunnel will                 deliver the many hundreds of schemes
scheme at Holborn, while continuing to           provide an opportunity to create new cross-                that will fundamentally change the way            London’s boroughs have told us that
add step-free access across the network.         river bus links in east London. We will also               people live and move around our city.             they need stable, long-term funding
                                                 expand bus services in outer London, with                                                                    to be able to plan properly and deliver
The opening of the Elizabeth line will mark      new services like the express X140 from                    We know that many of these areas are              effectively. This Business Plan maintains
a step-change in transport connectivity,         Heathrow to Harrow, connecting more                        complex and that we will need to work             overall borough funding at the levels of
bringing 1.5 million more people within          Londoners to high-quality public transport                 collaboratively to make it all happen.            our previous plan.
45 minutes of central London.                    and supporting the delivery of new homes.

24		 Delivering the Mayor’s Transport Strategy                                                                                                                        Transport for London Business Plan   25
Forewords                             Delivering the Mayor’s            Forecasting and trends   Building a                         Our services                     Appendix
                                      Transport Strategy                                         sustainable business

Making rail travel more accessible                delivered by the end of 2023/24, two
We are continuing to invest in
                                                  years later than planned. We are also
improvements to make the Tube more                investigating more efficient ways of
accessible for all Londoners. Following           making stations step-free, such as                     Our vision for the future of London’s bus network
the introduction of step-free access at           awarding a new lower-cost lift contract
Buckhurst Hill, Victoria and Newbury              and building components off-site.
Park stations in 2018, there are now 76                                                                  The role of the London bus is evolving.
step-free Tube stations on the network.           Alongside our improvements to                          Our network sees more than six million
This represents 28 per cent of all London         accessibility on the London Underground                journeys every day with more than 9,300
Underground stations.                             network, we are seeking funding to make                buses, 25,000 drivers and 675 routes.
                                                  more of London’s rail stations step-free.
Finsbury Park and South Woodford will             Together with the Mayor, we submitted a                Buses connect communities across
be the next stations to benefit from              recommendation to the Government for                   London and help everyone to get
investment in accessibility and we will           the next tranche of Access for All funding             around, whoever they are and whatever
be building new lifts and walkways to             on 16 November. This covers the period                 they do. To run these vital services,
provide step-free access at a further 12          from 2019 to 2024. Our recommendation                  by 2020, we will subsidise it by more
stations. Osterley, Amersham, Harrow-             includes 21 stations on the National                   than £700m a year. This is an increase
on-the-Hill, Cockfosters, Mill Hill East,         Rail network where we consider that                    of 25 per cent since 2015/16 and will be
Burnt Oak, Debden, Northolt, Sudbury              improvements to accessibility should be                the highest annual bus subsidy in our
Hill, Wimbledon Park, Hanger Lane and             prioritised to deliver the objectives of               history. We must make sure that we
Ickenham will be step-free by spring              the Mayor’s Transport Strategy, as well                use this money to deliver a modern,
2020. As well as these 15 stations, which         as those specified by the Department                   efficient bus service.
are part of the London Underground                for Transport.
accessibility programme, other stations                                                                  Our ambitious plans will see us deliver              Image 9: We are modernising the bus network
are also being improved for accessbility          The Department for Transport                           the world’s biggest and greenest
as part of other programmes, such as              manages the Access for All fund and                    bus network outside China. This will
the Elizabeth line stations including             will determine which stations are                      help to achieve the Mayor’s vision of         By restructuring the bus network,
Ealing Broadway and Whitechapel. That             successful. A final decision by the                    more journeys by active, efficient and        we can still provide a high-frequency
means, by 2020, 34 per cent of all London         Department for Transport is expected                   sustainable services, costing less to run     service in central London, while
Underground stations will be step-free.           in spring 2019. Any stations selected will             and attracting more customers.                investing in other London routes. This
                                                  be subject to a design process before                                                                is crucial not only to control our year-
We are also working to deliver further            they are considered for progression to                 To do this, we must target the network        on-year operating costs and deliver
step-free stations, including Boston              the construction and delivery phase to                 more effectively – making sure buses          an affordable transport system for
Manor, Ruislip, North Ealing, Snaresbrook,        ensure that the provision of step-free                 are in the right places at the right times,   Londoners, but to enable the network
Park Royal and Rickmansworth. These               access is economically feasible at the                 to deliver the best service. There is         to be expanded in parts of London
stations remain funded but will be                station concerned.                                     now a clear opportunity to adapt the          where better public transport will have
                                                                                                         bus network in central London, in             the biggest impact on reducing car use
                                                                                                         response to a combination of lower bus        and delivering healthier streets.
                                                                                                         demand, enhancements to the Tube,
                                                                                                         improvements for walking and cycling,         We are innovating bus service provision,
               bus services in
                                                                     34%                                 and the introduction of the Hopper
                                                                                                         fare, which enables passengers to make
                                                                                                                                                       including trialling a demand-responsive
                                                                                                                                                       service in outer London and considering
                                                                     of Tube stations will               unlimited bus journeys for the price of       plans for new tram-like bus transit
               outer London
                                                                     be step-free by 2020                one if changing buses within the hour.        schemes in areas with major growth.

26		 Delivering the Mayor’s Transport Strategy                                                                                                               Transport for London Business Plan   27
Forewords                             Delivering the Mayor’s                                                                  Forecasting and trends                                                                                                    Building a                                                                                                                       Our services                                                                                                                    Appendix
                                      Transport Strategy                                                                                                                                                                                                sustainable business

                                                                                                                                                                          Watford Junction                                                                                                                                                                                               Cockfosters

Figure 2: Improving travel                             Chesham
                                                                            Chalfont &
                                                                                                                                                                     Watford High Street                                                                                                                                                         High Barnet                               Oakwood                          Enfield Town
                                                                                                                                                                                                                                                                                                                                                                                                                                                                         Cheshunt                                                        Epping

                                                                                                                                                                                                                                                                                                                                                                                                                                                                Theobalds Grove
across London
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                         Theydon Bois
                                                                                                                          Watford                                                  Bushey                                                                                                                                                       Totteridge & Whetstone
                                                   Amersham                                                                                                                                                                                                                                                                                                                                Southgate                       Bush Hill Park                  Turkey Street                                                                 Debden

Our investment programme covers                                                              Chorleywood

                                                                                                                          Croxley                                          Carpenders Park

                                                                                                                                                                                                                                                           Burnt Oak
                                                                                                                                                                                                                                                                                                                                                 Woodside Park
                                                                                                                                                                                                                                                                                                                                                                                         Arnos Grove
                                                                                                                                                                                                                                                                                                                                                                                                                                                   Southbury                           Chingford                                         Loughton

almost all of our network. Over the next
                                                                                                                                                                                 Hatch End                                                                                                                           Mill Hill East              West Finchley                                                                                  Edmonton Green
                                                                                                                              Moor Park                                                                                                                                                                                                                                                                                                                                                                                                  Buckhurst Hill
                                                                                                                                                                                                                                                                                                                                                                                    Bounds Green
                                                                                                                                                                           Headstone Lane                       Stanmore                                                                                                                                                                                                                        Silver Street
                                                                                      West Ruislip                                 Northwood                                                                                                                Colindale                                                                                                                                                                                                                                                                    Roding

five years we will complete a number
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                       Highams Park                                      Valley
                                                                                                                                                                                                                                                                                                                                                                                         Wood Green                                                                                                                                                   Grange Hill
                                                                                                                                          Northwood Hills         Harrow & Wealdstone                          Canons Park                                                                                              Finchley Central                                                                                                        White Hart Lane
                                                                         Hillingdon                   Ruislip                                                                                                                                                                                                                                                                                                                                                                                                                                     Chigwell

of significant infrastructure schemes                                                                                Ruislip Manor                                                                                                                    Hendon Central
                                                                                                                                               Pinner                                                                                                                                                                                                                                   Turnpike Lane                                           Bruce Grove
                                                                                                                                                                                                               Queensbury                                                                                                  East Finchley
                                                          Uxbridge                    Ickenham                                                                                                                                                                                                                                                                                                                         Harringay                                                       Wood Street                                       Woodford
                                                                                                                                                   North Harrow                                                                                                                                                                                                                                                       Green Lanes               South Tottenham
                                                                                                                              Eastcote                                                                                                                                                                                                                                    Crouch Hill

and kick off more major projects –
                                                                                                                                                                                   Kenton                      Kingsbury                                    Brent Cross                                                         Highgate                                                                                                                                                                                                                             Fairlop
                                                                                                                                                             Harrow-                            Preston                                                                                                                                                                                                                                                                                                                                  South Woodford
                                                                                                                                                            on-the-Hill                          Road                                                                                                                           Archway                                                 Manor House                                                  Tottenham                                                                                                       Barkingside                      Brentwood
                                                                                                                                                                                                                   Wembley Park                                                                                                                                                                                                                                          Blackhorse
                                                                                                                Rayners Lane

transforming people’s experience of                                                                                                                                                                                                                                Golders Green                                                                                                                                            Seven Sisters               Hale             Road                                                            Snaresbrook
                                                                                            Ruislip                                                                       Northwick Park                                                                                                                                                                                                                                                                                                    Walthamstow                                                                                         Harold Wood
                                                                                           Gardens                                              West                                                                                                                                                                                                Upper Holloway                                                                                                                          Central                                                                  Newbury
                                                                                                                                               Harrow                                                                   Neasden                                                                                            Gospel                                                                                                                                                                                                                                    Park
                                                                                                                                                                            South Kenton                                                                                                                                                                                         Finsbury Park                                                                                                                                                    Redbridge                                  Gidea Park

public transport in London.                                                                                                                                                                                                                                                      Hampstead              Hampstead                               Tufnell Park                                                                                    Stamford Hill
                                                                                                                         South Harrow                                     North Wembley                                      Dollis Hill                                                                  Heath
                                                                                                                                                                                                                                                                                                                                                                                                                                                                Walthamstow                                                              Wanstead       Gants Hill                         Romford
                                                                                                                                                                                                                                                                                                                                                                                 Arsenal                                                                                                   Leyton
                                                                                                                                                                      Wembley Central                                                                                                                                                            Kentish Town                                                                                                   Queen’s Road
                                                                                      South Ruislip                                                                                                                                   Willesden Green                                                                                                                                                                                                                                      Midland Road                                                                        Chadwell Heath
                                                                                                                                                                                                                                                                                                                                                                                                                           Stoke Newington                                                                   Leytonstone                 Leytonstone
                                                                                                                                                                          Stonebridge Park                                                                            Finchley Road                                           Kentish                             Holloway Road
                                                                                                                                                                                                                                                                                                                           Town West                                                                                                                                                                          High Road                                                      Goodmayes                          Emerson Park
                                                                                                                                                                                                                                            Kilburn                       & Frognal            Belsize Park
                                                                                                                               Sudbury Hill                                     Harlesden                                                                                                                                                                                                                                                                                                                                                  Forest       Manor
                                                                                                                                                                                                                                                                                                                                                                                                                                                                             St James Street

Journeys have already been improved                                                                                                                                                                  Kensal                                                                                                                                            Caledonian Road                        Highbury &                                   Rectory Road                                                                                     Gate         Park       Ilford
                                                                                                                                                                                                                   Brondesbury                          West                                                                                                                                                           Dalston                                                                                           Leyton
                                                                                                                                                                     Willesden Junction               Rise             Park                                                                            Chalk Farm                        Camden                                               Islington               Kingsland
                                                                                                                                                                                                                                                        Hampstead                                                                                                                                                                                                     Clapton
                                                                                                                                                                                                                                                                                                                                           Road                                                                                                                                                                                                                                Seven
                                                                                          Northolt                                                                                                                                                                                                                                                                                                                                                                                           Stratford

by new trains on the Circle, District,
                                                                                                                                                                                                                            Brondesbury                                                                                                                                     Caledonian                                                                                                                                                             Wanstead Park               Kings
                                                                                                                                                                                                                                                          Finchley Road                                                                                                                                                                                                                    International
                                                                                                                          Sudbury Town                                                                                                                                                                     Camden Town                                                        Road &                                                                                                                                              Maryland
                                                                                                                                                                                                Kensal Green                                                                                                                                                                                                   Canonbury                           Hackney                                                                                                                                                     Upminster
                                                                                                                                                                                                                                                                                                                                                                            Barnsbury                                                               Downs          Hackney
                                                                                                                                                                                                                                                              Swiss Cottage                                                                                                                                                                                        Central

Hammersmith & City and Metropolitan                                                                                                                                                                  Queen’s Park        Kilburn
                                                                                                                                                                                                                        High Road
                                                                                                                                                                                                                                                                    St John’s Wood
                                                                                                                                                                                                                                                                                                             Crescent                  King’s Cross
                                                                                                                                                                                                                                                                                                                                        St Pancras
                                                                                                                                                                                                                                                                                                                                                                                                                  Dalston Junction

                                                                                                                                                                                                                                                                                                                                                                                                                                                                              Homerton        Hackney
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   Upminster Bridge

                                                                                                                                                                                                                                                                                                                                                                                                                                                         London Fields

lines. By 2023, we will have brought in                                                          Greenford                        Alperton                                                                                                                                                   Great
                                                                                                                                                                                           Kilburn Park                                        Edgware                         Baker        Portland       Euston                                                                                                                Hoxton
                                                                                                                                                                                                                                                Road                                         Street                                                               Angel                                                                            Cambridge Heath                                                                Stratford
                                                                                                                                                                                                                                                                               Street                                                                                                                                                                                                                                             High Street                                                                 Elm Park
                                                                                                                                                                                                 Maida Vale         Paddington
new state-of-the-art signalling on those                                                                      Perivale                                                                                                                                                                                                                                                                                                                         Bethnal Green
                                                                                                                                                                                                                                                                                                                                                                       Old Street                                                                                                                            Pudding
                                                                                                                                                                                               Warwick Avenue                                              Marylebone                                                        Euston                                                                                                                                                                          Mill Lane                                                                                   Dagenham East
                                                                                                                                                                                                                                                                                                     Warren Street                                                                                                         Shoreditch
                                                                                                                                                                                                                                                                                                                             Square                                                                                        High Street                                                                                            Abbey
                                                                                                                                                                                                            Royal Oak
lines and be on the way to bringing in
                                                                                                                                                                                                                                            Edgware Road                                                                                                                                                                                                                                                                          Road                                                             Dagenham Heathway
                                                                                                                                                                                                                                                                                                                                                                                                                                              Bethnal                       Mile
                                                                                                                     Hanger Lane                                                                                                                                                          Regent’s Park                       Russell                             Barbican                                                                     Green                        End
                                                                                                                                                     Acton                                                                                                                                                                    Square            Farringdon                                                                                                                                                                                                                                   Becontree
                                                                                                                                                  Main Line                                  Westbourne Park                             Paddington                                                                                                                                                                                                                                           Bow                                             Upton

new trains on the Piccadilly line.
                                                                                                                                                                                                                                                                                                           Goodge                                                                                                                                                                                             West Ham                         Park             Barking
                                                                                                                                                                                                                                                                                                            Street       Tottenham                                                                                                                                                            Church                                                                                   Upney
                                                                                                                                 Park Royal                                                                                                                        Street                                                Court Road
                                                                                                                                                                                                               Ladbroke Grove          Bayswater                                                                                                                                                                      Aldgate                Whitechapel                            Bow
                                                                                                                                                                                                                                                                                                                                                                 Moorgate                Liverpool                                                               Stepney                                   Bromley-                   Plaistow         East Ham
                                                                                                                                                                                                                                                                                                                                                                                                                         East                                     Green             Road
                                                                                                                                                                                                                                                                                                                                                                                         Street                                                                                                             by-Bow
                                                                                                                               North Ealing                                                               Latimer Road                         Marble Arch                                     Oxford Circus                                       Chancery Lane                                                                                                                                                                                                                              Barking
                                                                                                                                                                                                                                                                                                                                      Holborn                                   Bank               Aldgate                                                                                    Devons Road                                                                                    Riverside
                                                                                  Hayes &                  Hanwell                                                                                                                                                                                                                                                                                                                                                                                                                Star Lane

We are introducing new trains on the                                                                                                                                             East        White           Shepherd’s                Notting
                                                                                Harlington                                                                                                   City               Bush                                                                                                         Covent Garden                                                                                                                                                    Langdon Park
                                                                                                                                                                                Acton                                                  Hill Gate           Lancaster Gate                                                                                 St Paul’s
                                                                                                 Southall            West                                                                                                                                                               Green Park
                                                                                                                     Ealing                                                                                                                              Hyde Park Corner                                                Leicester Square                                                                                                                                                     All Saints                          Canning

Overground network and progressing                                                                                                 Ealing         West Acton        North                                               Holland          Queensway                                                                                                                                                                  Tower
                                                                                                                                                                    Acton                                                Park                                                                 Piccadilly                                          Cannon Street                Monument          Tower              Gateway                                                                                                       Town
                                                                                                                                 Broadway                                             Wood Lane                                                                                                                                                                                                    Hill
                                                                                                                                                                                                                                       High Street Kensington                                    Circus                                                                                                                                       Shadwell             Westferry                  Poplar                                                Royal Victoria
                                                                                                                                                 Acton Central                                                                                                                                                                                                                              Fenchurch Street
                                                              West Drayton                                                                                                Shepherd’s Bush Market          Kensington                                                                                                     Charing         Mansion House

the procurement of new trains on                                                                                         Ealing Common                                                                     (Olympia)                               Knightsbridge                                                         Cross
                                                                                                                                                  South Acton                                                                                                                                                                                                                                                                                       Limehouse                                      Blackwall      East
                                                                                                                                                                                 Goldhawk Road                                                                                                                                           Blackfriars                                                                                                                                                             India
                                                                  Iver                                                                                                                                    Barons                       Gloucester                                                                                                                                                                                             Wapping                                                                                                 Emirates
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              West India
                                                                                                                              South Ealing       Acton Town                                               Court                           Road                                           St James’s                                                                                                                                                                                                                                                  Royal Docks

the DLR. The new trains will improve
                                                                                                                                                                                   Hammersmith                                                                                                                                                                                             River Thames                                                                                       Quay
                                                                                                                                                                                                                                                                         Victoria           Park                                      Temple
                                                        Langley                                                                  Northfields
                                                                                                                                               Chiswick       Turnham Stamford Ravenscourt                      West                                               Sloane                    Westminster                   Embankment                                                                                                                                      Canary Wharf

frequency and increase overall capacity.
                                                                                                                                                                                                                             Earl’s              South                                                                                                                                                                                                                                                                                                                             Custom House
                                                                                                                          Boston Manor             Park        Green    Brook     Park                    Kensington         Court             Kensington          Square                                                                                                                                                                                                                                                                                                          for ExCeL
                                                                                                                     Osterley                                                                                                                                                                                                                                                London                  Bermondsey                  Canada                                                                    North                                 Silvertown
                                                       Burnham                                                                                                                                                                                                                                        Waterloo                                                               Bridge                                               Water                                    Heron Quays                 Greenwich                                                                   Prince Regent
                                                                                                                                                                                                   West Brompton                                                                                                                                                                                                                                                                                                      Emirates
                                                                                                                  Hounslow East                               Gunnersbury                                                                                                                                                                                                                                                                                                                                             Greenwich                                                    Royal Albert
                                                         Taplow                                                                                                                                                                                                                                                                                                                                                                                                             South Quay                                Peninsula           Pontoon Dock
                                                                                                             Hounslow Central

The Elizabeth line will have opened and              Maidenhead             Heathrow
                                                                                                          Hounslow West
                                                                                                                                                              Kew Gardens                            Fulham Broadway
                                                                                                                                                                                                                                                                            Pimlico                                             Southwark

                                                                                                                                                                                                                                                                                                                            Lambeth North
                                                                                                                                                                                                                                                                                                                                                                                                                        Surrey Quays
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            London City
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   Beckton Park

we will have begun construction on the                  Twyford                                   Hatton Cross                                                                                                                                                                                                                                                                                                                                                                Mudchute                                                          Airport                            Cyprus
                                                                                                                                                                                                          Parsons Green
                                                                                                                                                                                                                                           Imperial Wharf
                                                                                                                                                                                                                                                                                                                                                                                                                                                                         Island Gardens                                                                                            Gallions Reach
                                                        Reading                                                                                                                                            Putney Bridge                                                                                                                        Borough
                                                                                                                                                              Richmond                                                                                                                                                                                                                                                                                                                                                                     King George V

extension of the London Overground to                                                                                                                                                                        East Putney
                                                                                                                                                                                                                                                                                                                                                                                                Queens Road
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              Cutty Sark for
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              Maritime Greenwich

                                                                                                                                                                                                                                                                                                                                    Elephant & Castle                                                                            New

Barking Riverside.
                                                                                                                                                                                                                                                        Battersea                         Vauxhall
                                                                                                                                                                                                                                                      Power Station                                                                                                                                                        Cross Gate
                                                                                                                                                                                                                                                                                                                                                                                                                                                          New Cross                           Greenwich                                                                         Woolwich
                                                                                                                                                                                                                                                                                                                            Kennington                                                                                                                                                                                                                  Woolwich
                                                                                                                                                                                                                                                                        Nine Elms                                                                                                                                               Brockley                                                                                                                 Arsenal
                                                                                                                                                                                                      Wimbledon Park                                                                                                                                                                                                                                                                          Deptford Bridge
                                                                                             Heathrow                                                                                                                                                                                                                                                                                                                                                                                                                                                                           Abbey Wood
                                                                   Heathrow                                                                                                                                                                                                                                                                                                   Peckham Rye                            Honor Oak Park
                                                                   Terminal 5                Terminal 4                                                                                                     Wimbledon                                                                                            Oval                                                                                                                                                                         Elverson Road
                                                                                                                                                                                                                                              Clapham              Wandsworth Road
                                                                                                                                                                                                                                              Junction                                                     Stockwell                                                                                                        Forest Hill
                                                                                                                                                                                                                                                                       Clapham High Street                                             Denmark Hill                                                                                                                                           Lewisham
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                           Birkbeck         Avenue       Beckenham           Beckenham
                                                                                                                                                                                                                                                                              Clapham North                                                                                                                                 Sydenham                                                                                                         Road           Road              Junction
                                                                                                                                                                                                                                                                    Clapham Common                                                                                                                                                                                                                                 Harrington Road
                                                                                                                                                                                                                                  Dundonald Road                                                                          Brixton                                                                                                             Penge West
                                                                                                                                                                                                                                                                   Clapham South                                                                                                                                                                                                                                                                       Elmers End
                                                                                                                                                                                                                                                                                                                                                                                                               Crystal Palace
                                                                                                                                                                                                                                                                                                                                                                                                                                              Norwood Junction                                                     Arena
                                                                                                                                                                                                                                                                               Tooting Bec
                                                                                                                                                                                                                                                                         Tooting Broadway                                                                                                                                                    West Croydon
                                                                                                                                                                                                                             Merton Park
                                                                                                                                                                                                                                                                    Colliers Wood                                                                                                                                                                                                                                  Blackhorse Lane

                                                                                                                                                                                                                                                               South Wimbledon                                                                                                                                                  Centrale            Wellesley                                                      Addiscombe
                                                                                                                                                                                                                                                                                                                                                                                                 Reeves Corner                                       Road

                                                                                                                                                                                                                                                                Morden         Phipps     Belgrave     Mitcham       Mitcham          Beddington       Therapia       Ampere     Waddon                Wandle                      Church            George             East        Lebanon     Sandilands       Lloyd      Coombe         Gravel      Addington         Fieldway      King Henry’s         New
                                                                                                                                                                                                                                  Morden                         Road          Bridge      Walk                      Junction            Lane            Lane          Way        Marsh                 Park                       Street            Street           Croydon         Road                        Park       Lane           Hill        Village                           Drive           Addington

Key to lines

Elizabeth line                     Four Lines Modernisation                                                Line extensions                                                                                                                                                        New rolling stock programmes

Elizabeth line                    Circle line                                                            Northern line                                                                                                                                                         DLR
                                   District line                                                          Barking Riverside                                                                                                                                                      London Overground
Deep Tube                          Hammersmith & City line                                                London Overground
                                   Metropolitan line
Piccadilly line

28		 Delivering the Mayor’s Transport Strategy                                                                                                                                                                                                                                                                                                                                                                                                                                                Transport for London Business Plan                                                                                        29
Forewords                              Delivering the Mayor’s               Forecasting and trends   Building a                        Our services                   Appendix
                                           Transport Strategy                                            sustainable business

                                                                                                               New homes and jobs                           A new cycling and walking crossing
                                                                                                                                                            between Rotherhithe and Canary Wharf
                                                                                                               We will work to improve all of our           would create a sustainable transport link
                                                                                                               transport services, which directly support   between two Opportunity Areas, that
                                                                                                               London’s growth.                             together, are expected to support more
                                                                                                                                                            than 36,000 new homes and 112,000 jobs.
                                                                                                               Embedding sustainable travel
                                                                                                               London can only continue to grow if we       We are working with the boroughs to
                                                                                                               encourage more journeys to be made by        develop proposals to support active travel
                                                                                                               space-efficient modes, such as walking,      within suburban areas through our Liveable
                                                                                                               cycling and using public transport. The      Neighbourhoods programme, which will
                                                                                                               Healthy Streets Approach, which provides     help to create higher density development,
                                                                                                               a framework for promoting active             particularly in outer London.
                                                                                                               travel, is being embedded across our
                                                                                                               organisation and the boroughs. All new       Unlocking opportunities
                                                                                                               developments will need to encourage          As part of this Business Plan, we will
                                                                                                               walking and cycling, and reduce car use,     continue to develop proposals for
                                                                                                               in order to tackle congestion and help       Crossrail 2, so that a Hybrid Bill can be
                                                                                                               Londoners to live active, healthier lives.   submitted to Parliament. The scheme
                                                                                                                                                            is a catalyst for growth across London,
                                                                                                               Major new schemes to unlock growth           unlocking up to 200,000 new homes and
                                                                                                               are being developed to deliver Healthy       supporting 260,000 new jobs throughout
                                                                                                               Streets outcomes. An extension and           the lifecycle of the project. We continue
                                                                                                               upgrade to the Bakerloo line is one of the   to work closely with Government and
                                                                                                               best examples of how we could improve        Network Rail on this nationally significant
                                                                                                               connectivity, increase the capacity of the   infrastructure project.
                                                                                                               transport network and reduce journey
                                                                                                               times to key destinations. This would        This year, we received powers from the
                                                                                                               support development and regeneration         Government to build and operate the
                                                                                                               in southeast London and, in particular,      Silvertown Tunnel, a river crossing that
                                                                                                               the provision of vital new homes. Over       will help to address the lack of cross-river
                                                                                                               the next five years, we will work to         connections in east London and reduce
                                                                                                               refine the proposals to extend and           the environmental impact of traffic
                                                                                                               upgrade the Bakerloo line and explore        congestion. We will build the crossing over
                                                                                                               delivery options.                            the next five years so that when it opens


                                                                                                                            10,000                                    Tunnel
                                                                                                                            homes started on                           will improve connectivity
Image 10: New schemes are designed to encourage more people to cycle and walk
                                                                                                                            our land by the                            in east London
                                                                                                                            end of 2020/21

    30		 Delivering the Mayor’s Transport Strategy                                                                                                                Transport for London Business Plan   31
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