UniLodge on A'Beckett - Welcome to 106 A'Beckett Street Melbourne VIC 3000
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Welcome to
UniLodge on
A’Beckett
TABLE OF CONTENTS
106 A’Beckett Street
Melbourne VIC 3000
Section 1: Welcome to UniLodge 3
Section 2: Contact Details 4
Section 3: Getting Settled 5
Section 4: General Guidelines 6
Rights & Responsibilities 8
Section 5: Your Agreement with UniLodge 10
Section 6: How Do I Make Payments 13
Refund Policy 15
Section 7: Your Apartment / Room 18
Kitchen Appliances 19
Other Items in your Apartment 20
Maintenance 23
Section 8: Rules of Occupancy 24
Section 9: Facilities & Services 30
Student Life 31
UniLodge Residential Advisors 32
Community Spirit Program 33
Section 10: Common Areas 37
Section 11: Security 38
Resident Acknowledgement Form 41
2Welcome to UniLodge on A’Beckett
Dear Resident,
On behalf of our team, I wish you a very warm welcome to Unilodge on
A’Beckett, your new “home away from home”. We hope your stay here will be
comfortable, productive and enjoyable.
UniLodge strives to create a living environment in which students can thrive
academically and socially.
All the members of the UniLodge Team understand that at times you will be
under pressure to complete assignments and revise for exams. With this in
mind, the Resident Handbook is designed to ensure that everybody
understands the building, its facilities, and that the Rules of Occupancy are
strictly observed for the safety and comfort of all Residents.
We hope this Handbook will prove useful in answering any queries, and
suggest you keep it handy for future referral.
And please remember, that we are always available to respond to any
questions you may have – your safety, comfort and welfare are very
important to us.
Please feel free to come and have a chat with us at Reception.
Enjoy your stay!
Warmest Regards,
Katherine King
Manager - Operations
UniLodge on A’Beckett
3Contact Details
Your Mailing Address: Mail being sent to you should be addressed to
you as follows:
UniLodge on A’Beckett
Room No
106-116 A’Beckett Street
Melbourne VIC 3000
Australia
Your Mail:
All mail is delivered directly to your mailbox located on the ground floor.
Residents living on Levels 1 or 2 will collect their mail from the reception.
Residents living on Levels 3 - 7 will collect their mail from the mailbox
located in the hallway of the lift entrance. Any parcels will be delivered to
the Reception Office and can be collected during Reception hours.
Important Contacts:
Reception & After Hours Tel +(61 3) 9328 8449
Fax +(61 3) 9329 0199
Reception Hours
Monday to Friday 9am to 5pm
Saturday / Sunday & Public Holidays 10am to 12pm – 4pm to 6pm
Emergency (Police, Fire and Dial 000
Ambulance)
Please note that our UniLodge Residential Advisor is on call when the
office is closed.
4Getting Settled
We understand that it may take you a little time to get used to your new
surroundings and a feeling of homesickness and/or loneliness is not unusual.
As many of you are living away from your family and friends for the first time,
we encourage you to become involved in our Community Spirit Program, to
make new friends and begin to feel more ‘at home’.
There are numerous cultures and nationalities represented at UniLodge on
A’Beckett. If you are having any difficulty settling in, with language for
example, or if there is anything you are unsure of, please be assured our
friendly staff are here to help you. We welcome your contact, not only during
Reception hours, but also after hours. For after-hours assistance, we have
Residential Advisors on site that can help you with various issues ranging
from security, and room-related issues, to general advice you may need.
Again, please feel free to come and have a chat with us – we aim to assist
you in gaining your independence and confidence. We will assist you in any
way we can.
RECEPTION ENQUIRIES
Our staff will be happy to assist with questions and queries you may have
regarding the property, but they also have a wide range of local area
knowledge, medical assistance, travel, general information etc. Remember,
we are here to help wherever we can.
5General Guidelines
ON ARRIVAL
This handbook contains the 'Rules of Occupancy' and forms part of your
signed 'Occupancy Agreement’. Upon taking up residence, Residents must
read the information contained in this handbook as agreement to abide by
the Building Rules and Contract Obligations.
The items you receive on arrival are:
1. A Copy of your Occupancy Agreement
2. Resident Handbook
3. A copy of the Room Condition Report pertaining to your room and
apartment
4. Direct Debit Request Form
5. An Access Fob
6. A Room Key
7. A Mailbox Key or Kitchen Locker Key
ACCESS FOB
This Access Fob is issued to you when you check-in. The fob will give you
access to the following:
Reception Entrance or Apartment Entrance Door
Other Doors (as applicable)
Lift Access (as applicable)
Common Area (as applicable)
To open a door, place the Access Fob in front of the
electronic reader until it beeps and when the light turns
green push/pull the door handle to open.
PLEASE NOTE: If your Access Fob does not beep or if
the light doesn’t go green, please see reception to
resolve the issue.
6Important rules and guidelines about your Access Fob:
The Access Fob must be carried by Residents at all times when
moving around the building.
If you lose your Access Fob or are locked out of your apartment,
immediately contact Reception or the on-call Residential Advisor if
this occurs after hours.
A Resident’s Access Fob is for their sole use only and must not be
given to any other person without the permission of UniLodge.
If UniLodge Staff find any person in unauthorized possession of an
Access Fob that is not their own, that Access Fob will be
confiscated.
Furthermore if any such person found in possession of an Access
Fob is not a UniLodge on A’Beckett resident or an authorised visitor,
they will be asked to leave the premises immediately.
Each lockout a charge will apply $50). Replacing a lost/broken fob
will cost $100. Please note: A lock-out incl udes being locked out of
your room/apartment or being locked out of the building after hours
(due to curfew restrictions or a lost Access Fob)
The rules listed above are put in place to ensure the safety and security of
all Residents. UniLodge Management treats any breaches of these rules
very seriously.
7Rights and Responsibilities
RESIDENT’S RIGHTS:
Access to a room or apartment that is fit to live in, reasonably clean,
and in a reasonable state of repair
Quiet enjoyment of the premises
A reasonably secure environment
RESIDENT’S RESPONSIBILITIES:
Pay the Occupancy Fee and Other Services by due dates and through
the agreed method of payment
Do not use the premises for illegal purposes
Do not cause a nuisance or interfere with the reasonable peace,
comfort, or privacy of a neighbour
Keep the premises and inclusions clean
Be responsible for your guests’ behaviour
Do not intentionally, maliciously or negligently damage, or allow anyone
else to intentionally, maliciously or negligently damage the premises or
inclusions
Report to UniLodge on A’Beckett management any damage to the
premises
Pay for charges as outlined in the Occupancy Agreement
Abide by the terms of the Occupancy Agreement and rules and
regulations of the building
Only use the premises for residential purposes
8UNILODGE ON A’BECKETT’S RIGHTS:
To issue notices of breach to Residents who break the terms of The
Occupancy Agreement and/or cause damage to any parts or inclusions
of the building and/or cause inconvenience to others
To issue notices of breach to Residents defaulting on their Occupancy
Payments, and for continued offences to issue an eviction notice
To enter the apartment on reasonable grounds to carry out inspections
or repairs and for other reasonable purposes.
To maintain rules and regulations (permitted by law) regarding the
prohibition of smoking, alcohol consumption and the use of illegal drugs
within the premises
UNILODGE ON A’BECKETT’S RESPONSIBILITIES:
To make sure the apartment is fit to live in, reasonably clean and in a
reasonable state of repair at the start of the agreement
Provide a reasonable level of peace, comfort and privacy in the
premises
Ensure the premises are reasonably secure
Ensure compliance with laws regarding the health and safety of
persons using or entering the premises
Maintain the premises and inclusions in good repair and keep common
areas clean
9Your agreement with UniLodge
SECURITY DEPOSIT
All Residents are required to pay a Security Deposit. The Security Deposit
is to be paid in full in order to confirm your booking. The Security Deposit is
then held on the Resident’s behalf for the term of the occupancy and for any
further period in which the Resident may occupy the apartment.
The Security Deposit cannot be used for Occupancy Fees and the Resident
is prohibited to run the Deposit down.
The cost of repairs, replacement items or excessive cleaning may be
deducted from the Security Deposit upon departure.
Upon departure, the resident is required to return a Security Deposit Refund
form and all outstanding fees are to be paid in order to process your security
deposit refund. A refund is then payable within 20 working days after the
Occupancy Agreement has expired.
ROOM CONDITION REPORTS
At the commencement of the Occupancy Agreement, a Room Condition
Report will be completed and signed by both the Resident and a UniLodge
on A’Beckett representative. This Room Condition Report will be used at the
end of the Occupancy Agreement to assess any damage to your bedroom or
apartment, its furniture and equipment.
Failure to have a Room Condition Report completed will result in the
precondition report forming the basis for any Security Deposit claims at the
end of your occupancy. This will assume that the room was in good
condition throughout when you took occupancy.
In respect to Multishare Accommodation, a Room Condition Report which
includes inspection of your living areas including kitchen and bathroom may
be required each time a resident sharing your apartment moves in or
departs. If any damages occur in these areas, the charges will be divided
between all residents, unless the Staff and Management are notified of who
is responsible for the damages.
10EXTENDING YOUR STAY AT UNILODGE ON A’BECKETT
To assist us with future room allocations, you must provide UniLodge on
A’Beckett management with no less than 60 days written notice regarding
your intention to sign a new Agreement, extend your current Agreement or to
vacate at the end of the fixed term of the Agreement. All Agreement
extensions are subject to UniLodge on A’Beckett Management approval.
TERMINATION OF YOUR OCCUPANCY AGREEMENT
Your Occupancy Agreement may be terminated if:
1. You fail to pay the Occupancy Fee within seven days of the date upon
which it was due. Also, if the Resident fails to pay all outstanding
expenses within seven days after receiving their account. Eviction
notices give a 7-day notice to leave.
2. You permit or allow any breach or fail to comply with the Terms and
Conditions of the Occupancy Agreement or Rules of Occupancy, and
the breach continues for 14 days or non-compliance (Note: some
breaches or failures to comply with the Occupancy Agreement or
Rules of Occupancy are “acts which justify immediate eviction” - see
point 4 below).
3. You resort to or take advantage of any law for the protection of
insolvent people, becomes bankrupt or commits an act of bankruptcy.
4. The Resident commits an act which justifies ‘immediate eviction’, as
outlined in the Rules of Occupancy.
If a Resident’s Occupancy Agreement is to be terminated under any one or
more of the above grounds, UniLodge on A’Beckett will issue the Resident
with an Eviction Notice. Once a Resident is issued with an Eviction Notice,
the Resident’s Occupancy Agreement will terminate on the 7th day after the
Eviction Notice is issued. The Resident must leave the premises then.
At the termination of your Occupancy Agreement, all of your personal
property must be removed. Any property left in the apartment will be
disposed of in accordance with clause 6.7 of your Occupancy
Agreement and could result in a fee being charged to you for costs of
removal of these items.
11IMMEDIATE EVICTION
UniLodge on A’Beckett Rules of Occupancy promotes tolerance, courtesy
and care for others and the different needs within the community. If you
ignore or transgress these guidelines, you shall receive a written warning
from the UniLodge on A’Beckett Management. Residents, who have
received a warning and continue with unacceptable behaviour, will be asked
to leave immediately, that is, be issued with an eviction notice.
In addition to the termination provisions, immediate eviction will be given to
any Resident who is found to be:
(a) Carrying, using or distributing illegal drugs or other illegal
substances;
(b) To be involved in the harassment of or discrimination
against another Resident, staff member or person;
(c) To be involved in the sexual and/or physical abuse of
another Resident, staff member or person; or
(d) To be involved in theft of another person’s property; or
(e) To continue to engage in unacceptable behaviour after a
warning has been issued by Management.
Engaging in any of these behaviours may result in termination of the
Occupancy Agreement in accordance with clause 6.3 and 6.4 of that
Agreement.
These practices are also against the law. Residents must note that these
practices will lead to immediate eviction and possible prosecution.
12How do I make payments?
Residents whose payments are in arrears may find their Occupancy
Agreement terminated in accordance with clause 6.4 of the Occupancy
Agreement.
PAYMENTS MUST BE MADE IN THE FOLLOWING WAY
A Schedule of Fees, including rental payments was included in your letter of
offer. You may pay your rent either a semester or year in advance, or by
regular monthly payments throughout the year. No statements are issued
when rent is due. For those who choose to pay monthly, you may choose
to pay by Eftpos, Credit Card: Visa or Mastercard (please be aware that 3%
surcharge applies), bank transfer.
OCCUPANCY FEES
Occupancy Fees are to be paid in advance prior to, or at the start of the
Occupancy Agreement, either up front or in monthly instalments. Accounts
must remain in credit throughout the term of the Occupancy
Agreement.
UTILITIES FEES AND OTHER SERVICES
The Occupancy Fees includes reasonable use of gas utilities. The Resident
is responsible for paying Electricity and Water charges and all other
services. The cost of any excessive or unreasonable use of services may
be charged to the Resident.
OTHER CHARGES
Other charges payable by Residents include repairs and/or replacements
required for room/apartment maintenance. Room/apartment repairs include
damages or loss caused by negligence or misuse. Residents are charged for
13any costs associated with apartment repairs including labour. These charges
are to be paid in full every month.
If you smoke in the building; have unauthorised guests stay in your room;
allow another Resident or non-Resident to store items in your room; leave
shopping trolleys in or around the building; leave garbage in public areas or
use the Fire Exits in a non emergency, fines may also be imposed.
TABLE OF SUNDRY CHARGES
Room Change Fee $200.00
Early Termination Fees $220.00 plus fees as per Change of
Termination Form
Lock-Out Fee $50.00
Lost/Broken Access Fob $100.00
Lost Keys (rekey required) $300.00
Sending Fax – Local $3.00 + $1.00 per additional page
Sending Fax –International $5.00 + $1.00 per additional page
Washing Machine Cycle $4.00 per load
Dryer cycle $3.00 per load
Photocopy $0.20 per A4 page
Vacuum Cleaner Hire $2.00 per use
Maintenance * Fees are varied according to
damages/repairs, labour and management.
Local Telephone calls ( N/A
Fines – Smoking, From $100.00
Shopping trolleys,
Garbage, Fire Exits.
Fines – Unauthorised $110.00 per person, per night
guest
REFUND POLICY
SECURITY DEPOSIT AND ADVANCED OCCUPANCY FEE
TOTAL REFUND
In the event that an Applicant has fulfilled all obligations as defined by
UniLodge on A’Beckett but the offer of accommodation by UniLodge on
14A’Beckett is withdrawn, or if UniLodge on A’Beckett Management is unable
to provide accommodation in accordance with our obligations, all Security
Deposit payments and advance Occupancy Fees will be fully refunded.
However, whilst UniLodge on A’Beckett representatives will try to offer
applicants the rooms or apartments of their choice, this may not always be
possible. If applicants are offered similar alternative accommodation within
the same UniLodge on A’Beckett facility before commencement of their
Occupancy Agreement, or upon their arrival to take up residency but wish to
decline this offer, a total refund will not be applicable, but a partial refund
may apply.
The Security Deposit is refundable at the end of an Occupancy Agreement
that is not renewed. The conditions for this are: the Occupancy Fees are
paid in full, all furniture and equipment is accounted for, there is no damage
to any UniLodge on A’Beckett property for which the Resident is liable, and
any extra expenses are fully paid. Any costs related to damage, missing
furniture or equipment, rubbish removal or excessive cleaning costs will be
deducted from the Security Deposit. Any interest earned on the Security
Deposit shall not form part of the Security Deposit and is not payable to the
Resident or prospective Resident under any circumstances.
A Resident who has genuine reasons for withdrawing from, or prematurely
terminating the Occupancy Agreement, is required to submit this request in
writing with documentary proof (where applicable). The case will be
considered by UniLodge on A’Beckett. If it is deemed that you have sufficient
and exceptional grounds for terminating, then you may be entitled to a full
refund of the Security Deposit and Advance Occupancy Fees.
Such circumstances may include the following:
illness or disability;
death of the Resident or a close family member, that is, parent,
sibling or child;
Political, civil or natural event which prevents fulfilment of the
obligations of the contract.
Please note that UniLodge on A’Beckett Management will require proof of
exceptional circumstances to support a Resident’s claim and to assess the
eligibility for a total refund.
15PARTIAL REFUND
In the case where a Resident wishes to withdraw from their application, after
accepting the offer of accommodation, where the Security Deposit has been
paid, the following conditions apply. If the Resident cancels the residency
more than 60 days prior to the Commencement Date, the Security Deposit
will be refunded in full. If the Resident cancels the residency between 60
and 30 days prior to the Commencement Date, the Resident will be entitled
to a refund of 70% of the Security Deposit. If the Resident cancels the
residency less than 30 days prior to the Commencement Date, the Resident
will be entitled to a refund of 50% of the Security Deposit (NB: This applies
only if the Occupancy Agreement has not yet been entered into).
EARLY TERMINATION - POTENTIAL REFUND OF
SECURITY DEPOSIT
In the event of the early termination of an Occupancy Agreement, whether
due to the Resident’s breach of the Occupancy Agreement or at the
Resident’s election, Occupancy Fees must be paid according to your signed
Occupancy Agreement.
The Security Deposit may be applied to cover:
(a) Any unpaid Occupancy Fees or other outstanding charges.
(b) The cost of rectifying any damage caused by the Resident, rubbish
removal, excessive cleaning costs and the departure cleaning fee.
Any part of the Security Deposit not applied towards these charges will be
refunded to the Resident. The Resident remains responsible for any
outstanding fees greater than the Security Deposit. Any interest earned on
the Security Deposit shall not form part of the Security Deposit and is not
payable to the Resident or prospective Resident under any circumstances
At the end of a Occupancy Agreement, where damage has been caused to
the UniLodge on A’Beckett property and the Security Deposit is not enough
to cover the cost of rectification, the Security Deposit will be claimed and the
Resident will remain liable for any additional costs.
16UNLAWFUL TERMINATION OF YOUR OCCUPANCY
AGREEMENT
The Occupancy Agreement is a legally binding document, which, if
terminated, will incur penalties. Where a Resident believes that they cannot
stay in the apartment or continue to pay the Occupancy Fees, they must
notify UniLodge on A’Beckett Management as soon as possible.
The Resident must give UniLodge on A’Beckett 60 days written notice if
they intend to terminate their Occupancy Agreement before the expiry date.
In exceptional circumstances a variation on this requirement may be
considered.
** IMPORTANT REMINDER TO RESIDENTS!**
By signing the Occupancy Agreement, you have entered into a legally
binding agreement and you are responsible for the payment of the
Occupancy Fees under this agreement for the agreed terms. Unilodge on
A’Beckett reserves the right to seek recovery of these monies should you fail
to meet your legal requirements. UniLodge Australia has the resources to
recover monies owed to us outside of Australia.
17Your Apartment/Room
UNILODGE PREMISES
As a community we are all responsible for maintaining the environment in
which we live, and as Residents, we have a responsibility to maintain the
complex in a state acceptable to all Residents. Consequently, the following
paragraphs should be interpreted as guidelines for the establishment of a
harmonious living environment.
ACCESS TO OTHER APARTMENTS
Entering another Resident’s apartment without consent will result in the
same action as a member of the general public entering anyone’s home
without approval. That is, offenders may be detained and charged with
trespass by the appropriate authorities. To prevent trespassing and in
particular theft, all Residents should keep their doors closed and locked
regardless of whether or not they are in their apartment.
KEYS & LOCKS
The Resident is responsible for any cost associated with the replacement of
their Access Fob, room key or mailbox/locker key and also changes or repair
of door / window locks.
18KITCHEN APPLIANCES
For apartments with kitchens, please be aware that the cleanliness of all
kitchen appliances is the responsibility of the residents.
Refrigerator
Your apartment is provided with an electric refrigerator connected to a 240
volt electric power supply. On arrival check that the fridge is plugged in and
switched on, you may need to adjust the temperature setting within the
refrigerator. To be effective the refrigerator should be constantly left on.
Cleaning Instructions:
Do not use a knife to remove ice as this can result in piercing holes in the
fridge. This will result in the replacement of the fridge at a cost to the
Resident.
Stove
Cleaning Instructions
Please wipe over your stove regularly to clean up any spills or mess caused
during cooking. It can also assist cleaning if you cover your stove with
aluminum foil and then change this foil regularly.
Range Hood (Stove top exhaust fan)
Your range hood is located above your stove top. This should always be
used when cooking in your apartment.
Cleaning instructions:
Pull out Range Hood completely, making sure fan is not running and light is
switched off. Pull filter until you can remove it from the casing. Use hot
soapy water to remove grease for the filter (may require soaking), wipe down
casing with wet cloth before re-inserting. Ensure filter is secured properly
before closing range hood
Full instructions for kitchen appliances are available upon request at
Reception.
19OTHER ITEMS IN YOUR ROOM/APARTMENT
Smoke Detectors
Residents must not cover, remove, interfere with, or permit any of their
visitors to cover, remove or interfere with any smoke detector in the building.
Residents will be personally responsible for any fines or costs associated
with false alarms for which they or their visitors are responsible
1. The smoke detector in your room is connected to the automated fire
alarm system.
2. Never cover, remove or tamper with your smoke detector in your
room, as this will put everyone else in the building at risk and the
Fire Brigade may fine you a minimum of $2000 for each call out.
UniLodge may also fine residents who are found covering,
removing, or tampering a smoke detector within the UniLodge
building. This is a serious breach and if you are caught tampering
with the smoke detector, there are severe penalties and may even
result in eviction.
3. The smoke detectors in the corridors are connected directly to the
Fire Control Panel, which relays the call to the Fire Brigade
automatically when activated. If you have opened your door while
you are cooking or boiling water and the smoke or steam from your
room activates the alarm you will be liable for any costs from the fire
brigade.
4. If you are cooking and the smoke alarm goes off in your apartment,
please stop cooking immediately, ensure the extract fan is pulled
out, open the windows and if necessary vacate the room as a group
all together. Someone from UniLodge will be notified and will be on
their way. Be sure not to open the apartment door to clear the
smoke as this will cause the corridor alarms to send the building into
full evacuation and inturn automatically call the Fire Brigade. The
penalty for in Victoria is ($2000+) which is passed on directly to the
resident.
With just a little extra care, we can all reduce the chance of False Alarms.
DO NOT TOUCH OR COVER THE SMOKE DETECTORS
20Walls and Doors
Hanging Items on the Walls and Doors
Please be very careful of what you stick onto the walls. The walls could
become damaged or paint removed if care is not taken and a charge will
apply if this does occur. You can buy special hooks from supermarkets or
hardware stores which are designed to not damage the walls once removed.
These are 3M adhesive / removable hooks. Do not stick anything to the
walls with BluTac or sticky tape as it will damage the wall.
The attachment of any items on doors is not permitted.
Roller Blinds
Operating Instructions:
You will find a cord on the side of the window or sliding door. Pull the cord
gently and smoothly to either raise or lower your window blinds. You can
also use the plastic twister to turn the blinds if required. When your balcony
door is open, please ensure that your roller blinds are all the way up to
ensure that they do not blow through the door way and get damaged.
Kitchen Benches, Tables, Study Desk Tops and Cupboards
Scratches and Cuts
Chopping and cutting directly onto the kitchen tables and benches will
damage the laminex surfaces. To prevent this happening, always use a
cutting or chopping board. Sliding of heavy objects can cause scuffing of
the surface. Residents will be charged for replacement of the surface if
severe cuts and scratches occur.
Cleaning Instructions:
A wipe over with a clean, soft damp cloth should be sufficient to keep all
laminex surfaces clean. Soiled surfaces or light stains are best removed with
warm soapy water or with a common detergent, such as Mr. Muscle, Nifty
Solvent or bathroom cleaner. These can be found at any local supermarket.
Wax or other polishes are unnecessary and should not be used.
21Glass, Mirrors, Aluminium and Other Surfaces
Please note the following suggested points for the care and maintenance of
the glass and aluminium in your apartment.
Cleaning Instructions:
Gently wipe with a damp, lint-free cloth. Do not store or place items in
contact with the glass (this can damage the glass or create a heat trap
leading to thermal breakage).
Never use abrasive cleaners on glass such as scouring pads or other harsh
materials to clean windows. Other glass products and powder based
cleaners are to be avoided to prevent scratching.
Avoid causing extreme temperature changes as this may lead to thermal
fracture of the glass (i.e. Do not splash hot water on cold glass, or freezing
water on hot glass). Some tapes or adhesives can stain or damage glass
surfaces. Avoid using such materials unless they are designed to be
removed easily.
Tiled Surfaces
Do not clean the tiles with acid.
Do not clean tiles with any abrasive materials.
Do not place-potted plants directly onto the tiles.
Use specifically designed tile-cleaning detergents only.
REMOVAL OF PROPERTY PROHIBITED
Residents are asked not to remove from their apartment any item, furniture
or piece of equipment that has been provided by Unilodge on A’Beckett.
If in doubt, please consult reception.
22WINDOWS
Please be aware that all laundry or display of clothing on balconies is
forbidden. There are clothes dryers provided in the ground floor Laundry and
clothes lines provided in the Drying Room. If you prefer, use a clothes rack
in your apartment or placed discretely behind the roller shades.
MAINTENANCE
Please follow the procedure below if there is something that requires
maintenance in your apartment.
All Residents are liable for replacement costs of consumable items in their
apartment (i.e. light globes) as well as all costs to repair and/or replace
damaged or misused items, fittings and fixtures.
1. Identify the problem to provide the associated & specific details and then,
Contact Unilodge on A’Beckett Reception Desk and inform a staff
member of the full details of what and where the problem is.
As per the terms and conditions of your signed Occupancy Agreement, all
such maintenance costs (except that as a result of general wear and tear)
will be charged to the responsible Resident(s). Residents are also liable for
the costs to repair any damage caused by their visitors.
It is necessary for maintenance costs to be passed on to Residents as
UniLodge has an obligation to ensure all apartments, common areas and
general facilities are maintained to the highest of standards for the
enjoyment and comfort of both current and future Residents. However in all
instances UniLodge strives to keep Resident’s maintenance charges as low
as possible within the constraints of costs levied by commercial service
providers, contractors and suppliers.
Maintenance contractors exclusively manage all maintenance and repairs as
well as procurement of all replacement items so as to maintain a uniformity
of workmanship and product throughout the building.
23Rules of Occupancy
These Rules form part of your Occupancy Agreement with UniLodge.
Please read these Rules carefully, and if you have any questions or need a
translator, please contact reception.
ELIGIBILITY OF RESIDENTS
All Residents must be enrolled in an educational facility. At times non-
students may be eligible to stay at Unilodge on A’Beckett. This is at the
discretion of Unilodge on A’Beckett management.
All Residents must be registered and sign an Occupancy Agreement.
Residents must not sub-let the apartment under any circumstances.
UNDER 18 RESIDENTS
Residents under the age of 18 are required to abide by additional Rules and
Regulations. This includes special fob access through the reception area
and an 11pm curfew, meaning that all Residents under 18 must be back in
the building and on their own floor level by 11pm each night.
If a Resident under the age of 18 intends to stay for one or more nights away
from Unilodge on A’Beckett, they are required to seek permission from their
parent, guardian and/or school. This information must be passed on to
Unilodge on A’Beckett management during office hours, at least 24 hours
prior to the night they intend to stay away. The Resident is then required to
sign out at reception before they leave.
24BEHAVIOUR
Residents must agree not to engage in unacceptable behaviour.
Unacceptable behaviour includes interfering with another person’s living
conditions or personal security. Unacceptable behaviour will be dealt with by
Management.
BUILDING SECURITY
All Residents and visitors agree to be bound by the security regulations or as
instructed by Management.
Under no circumstances must Residents loan out their Access fob
and/or keys or copy their own or any other room/apartment keys.
Residents are responsible for the behaviour of their visitors and must
understand that visitors are also bound by all the Rules of Occupancy
whilst in the facility.
NOISE LEVELS
All residents must observe consideration for their neighbours. No excessive
noise is permitted between 10:00pm to 7:00am, as in accordance with
Australian Law. Noise disturbances can potentially lead to eviction and / or
legal prosecution.
REQUESTS OF STAFF
Residents must comply with all reasonable requests from Unilodge on
A’Beckett Management, Residential Advisors and Support Staff.
25ILLEGAL ACTIVITIES / DRUGS, ALCOHOL, SMOKING &
GAMING
SMOKING
Smoking is NOT PERMITTED in any room, apartment,
stairwell (fire stairs), on any balcony, or indoor area of the
building. Smoking is only permitted outside, a distance
away from the building.
ALCOHOL
Alcohol is NOT PERMITTED under any circumstances in the Hostel areas
and any apartment that has an under 18 resident or in any common area of
the building.
DRUGS / ILLEGAL SUBSTANCES
The use of / or being under the influence of or in possession of any illegal
substance in the building is strictly forbidden. This means that under NO
circumstances are any illegal substances permitted within the complex.
Failure to comply with this rule will result in eviction.
If you feel you are becoming addicted to drugs (or know somebody in the
building who is), please talk to Management. We are here to assist in every
way possible. We can certainly put you in touch with people who can help
you.
GAMBLING AND GAMING
Gambling is not permitted on the premises.
26YOUR ROOM/APARTMENT
ROOM/APARTMENT, FURNITURE AND EQUIPMENT
The furniture, and other items provided in the rooms/apartments are to be
used for the purposes which they are designed for. The Resident is liable
for damage to this property.
SMOKE DETECTORS
Residents must not cover, remove, interfere with, or permit any of their
visitors to cover, remove or interfere with any smoke detector in the building.
Residents will be personally responsible for any fines or costs associated
with false alarms for which they or their visitors are responsible.
ADDITIONAL FURNITURE
The installation of other furniture into a Resident’s apartment is not
permitted unless a written application is submitted to, and approved by
Unilodge on A’Beckett Management. Every request will be considered
separately and is dependent on the size of the apartment and furniture
required.
PETS
Under no circumstances are you permitted to bring pets and animals into the
complex.
COOKING IN HOSTEL ROOMS
If you live in the Residences/Hostel you are not allowed to use and or have
any cooking equipment inside the rooms.
27CLEANING AND INSPECTION
All Residents are responsible for the day to day cleaning of their room or
apartment.
In addition, UniLodge on A’Beckett rooms and apartments will be randomly
inspected for faults, damage or rule breakages, after the respective notice
has been given. See pages 14-15 and 23 for charges or cleaning detail.
A vacuum cleaner is available (on loan) from Reception during Reception
hours by providing your Unilodge on A’Beckett identification card. There is a
1 hour limit, and late returns will attract a non-refundable charge.
COMMON PROPERTY
Residents must not interfere with or damage any common property, nor
leave anything on or obstruct the use of common property. The Resident is
liable for all damages caused.
All rubbish must be placed in the appropriate bins or chutes and not left for
others to pick up.
Clothes or other articles must not be hung on any landing, stairway or any
other part of the common property (that is, outside your room/apartment), or
on any balcony of the building.
Only those residents authorised by UniLodge can occupy a car park. This
authorisation is subject to availability and must always be paid at least one
month in advance. Residents with a car park can only use the car park
allocated to them and under no circumstances park in another.
Bicycles are not permitted into the building and are not to be stored on any
part of the common property within the building.
No signs in relation to sale or lease of an apartment or advertising material
are allowed to be displayed without prior approval of UniLodge
management.
28WHAT DO I DO WHEN I HAVE OVERNIGHT GUESTS?
Residents may have visitors stay overnight with a maximum stay of 1 night.
Residents must visit Reception to complete a Visitor’s Form advising their
guest’s full names and dates of stay. There is an extra charge of $45 per
night for a guest to stay.
If you are staying in a Shared Apartment (e.g. Two Bedrooms), guests will
only be allowed to stay if the other Resident(s) in the apartment agree. If
permitted, guests must stay within the Resident’s room and not common
lounge areas.
At all times, the decision of a guest staying overnight is at the discretion of
the Unilodge on A’Beckett Management.
ARE YOU GOING ON A VACATION?
If you intend to leave your room/apartment for any length of time, please
come to the Reception and fill in the “Sign-out book”
Please provide us with a contact telephone number while you are away, in
case we need to contact you in the event of an emergency.
Please note if you are away when your Occupancy Fees are due, it is your
responsibility to ensure that your Occupancy Fees and all sundry charges are
paid in full on time. To avoid any unnecessary removal of goods where it is
thought that the apartment has been abandoned, please ensure that you
attend to all payments prior to going on holiday.
29Facilities and Services
INTERCOM
Guests and visitors are able to contact you in your room from the Intercom
Unit at the Reception or Apartment entrance doors by dialling your room
number followed by the bell key. This call will be directed to your room
intercom phone.
FAXING
Fax messages may be sent to and from UniLodge on A’Beckett. There will
be a charge for outgoing facsimiles which will be charged to your account at
the time. To make sure we know a received facsimile is for you, please
ensure it clearly states your NAME & ROOM NUMBER.
STUDENT LIFE
“Connecting students”
Connecting you to services, people and places is just one of the important
roles to play here at Unilodge.
So whether you want to connect with other students, the local community or
just want to know the best places to ‘hang out’ we can help you. We want to
assist you where ever possible to fit into your home away from home as
quickly, safely and securely as possible so you can get on with the job of
studying and enjoying your time here.
30At UniLodge we strive to provide community based support. One of the big
advantages of living in a community is that there is always someone there. If
you become worried or concerned over anything the sooner you discuss it
the sooner we can connect you to someone who can help. You can be
assured of a sympathetic ear, regardless of the size or nature of your
problem. Your privacy is paramount and confidences are kept.
As a new Resident you may experience difficulty adjusting to:
The transition from school to tertiary education / university life
A different education system and different demands
Living away from home and being wholly responsible
Being away from the support of family and friends
Settling into city life, a new state or a new country
Language barriers
Lifestyle and culture changes, which can include such things as:
o • Finding your way around i.e. transport, clubs, churches etc
o • Setting up bank accounts
OUR STAFF
No matter what your inquiry, question or requirement our staff are here to
assist and help you where ever we can. Our residential advisors can help
with a number of different inquiries. Please feel free to pop by Reception and
we will be happy to give you the information you need.
Anyone affected by illness, accident or death of a relative, should talk
to the staff at Reception. If necessary we can connect you to the
appropriate counsellors for further support.
UNILODGE RESIDENTIAL ADVISORS
Dedicated Residential Advisors are on hand after hours to help look after
your welfare and safety. They understand what it is like to live and study
away from home. When the Reception is closed, a Residential Advisor will
be on duty to assist with your needs.
These Residential Advisors will work closely with UniLodge Management
relaying all issues that arise within the building.
31Residential Advisors are extremely important members of the UniLodge
Staff, and therefore all Residents must comply with all requests that they
issue.
Please be advised that Residential Advisors will be able to give you access
to the building and your room if you have lost/misplaced your key. All
charges relating to lock-outs and replacement of keys still apply – see Upon
Your Arrival section under Apartment Swipe Card on page 6 of this
handbook. To contact the Residential Advisor out of office hours, please call
the reception number – 9328 8449.
ORIENTATION
We want to assist you to connect with your new community as soon as
possible. Our compulsory to attend an Orientation tour to give you as much
information about living in your new community and with your fellow
students. This is a great way to meet other students and our friendly staff.
These events are a time for you to find out and learn as much about your
new home and city as possible. We will also discuss some of the important
rules and regulations at UniLodge that will assist us all to live cooperatively
together.
This is also the time that we ASK YOU for your feedback. Letting us know
how we can best assist you during your stay, is vital to ensuring a successful
stay.
COMMUNITY SPIRIT PROGRAM
Unilodge on A’Beckett will organise social activities throughout the year and
you are encouraged to attend these activities, as they provide the ideal
opportunity to get to know the UniLodge staff and most importantly other
Residents within the building. Partaking in the organised social events will
assist in overcoming any loneliness you may experience, and give you an
opportunity to make friends and develop long lasting relationships that will
enrich your experiences here at UniLodge on A’Beckett and your time spent
as students. Please feel free to talk with Reception should you have any
suggestions or queries.
GET INVOLVED AND HAVE SOME FUN!!!
32PERSONAL ISSUES
Do not be afraid to confide in any UniLodge on A’Beckett staff to discuss any
personal issues that are getting you down, they are here to support you and
provide guidance, assistance and referral where necessary. Our staff have
contact with counsellors or community provided health specialists, should
you require specialist support.
GET TO KNOW YOUR FLATMATES!
Here are some handy hints towards getting to know and living happily with
your flatmates:
Introduce yourself to your flatmates and have conversations with
them whenever you can – don’t be shy, you may have lots in
common!
Respect others’ sleeping and studying habits by not creating
excessive noise
Don’t leave your belongings lying around in shared areas
Clean up after yourself
Don’t use other people’s things without asking
Have consideration and respect for others in all facets of life
Remembering that all Residents of UniLodge on A’Beckett are
students; you could assist each other with study and/or have study
groups together
Suggesting social activities that you and your flatmates could attend
together within or outside of UniLodge on A’Beckett may be a great
way to make new friends and meet more people!
FINANCIAL ISSUES
If you are experiencing any financial difficulties, please speak to the
Manager at Reception. Often, these difficulties can be managed by the
implementation of a financial plan. In addition, Universities have their own
Student Financial Service Unit usually managed by the Students Services
department.
33Please advise us if there will be a delay with your Occupancy Fees being
paid on time. We understand that financial problems can occur. But you
need to let us know and we can discuss it.
STUDY ISSUES
If you have an academic problem, talk to us as soon as it arises - don’t leave
it until it is too late! Should you experience any concerns regarding, course
and subject selection; preparation for examinations; dealing with tutors and
lecturers; or special consideration due to sickness or family troubles we can
help to refer you to the relevant department or faculty that will be able to
resolve any issues.
As a Resident you will experience differing levels of stress at various times,
particularly around examination time. We are here to provide a climate in
which you can maximise your academic achievements. If you are
experiencing noise related problems that are affecting your study, please
advise us immediately, or after hours contact the Residential Advisor. During
Reception hours and after hours dial 9328 8449 or press the intercom at the
front reception door. Residents must always be considerate of other
Residents’ study and sleeping habits.
BALANCED TIMETABLE
Residents need to determine a balanced timetable for themselves, one that
will allow work to be completed, but not at the exclusion of participating in
extra-curricular activities. Your time at school or university should be one
where you feel comfortable expanding your experiences to discover new
interests and talents - academic, religious, sporting, cultural or social.
Manage your time wisely and do not focus too much on any one activity at
the exclusion of others - and remember that study should be your first
priority and not left for the last week before examinations!
TRANSLATORS
34If for any reason you require a translator or interpreter please contact
Reception and we can arrange for assistance.
HARASSMENT
UniLodge on A’Beckett will not accept any discrimination or bullying from
residents against a person on the grounds of gender, marital status, family
status, sexual preference, transgender identity, race, social origin, colour,
nationality, national extraction, age, political opinion, religion, impairment,
mental disability, physical disability, psychiatric disability, intellectual
disability, criminal record, medical record, and trade union activity.
UniLodge on A’Beckett is a friendly and supportive community, and it is
expected that members will be pro-active in ensuring that it remains so. Any
member of UniLodge on A’Beckett who indulges in any form of
discrimination or sexual harassment may be asked to leave.
If you think you have been subjected to any form of discrimination please
contact the Manager and the appropriate steps will be taken.
HEALTH AND SAFETY @ UNILODGE ON A’BECKETT
As Residents you must not partake in any act or behave in a manner that will
promote a hazard to yourself or someone else. This includes, but is not
limited to: preventing easy access or exit from the building by leaving
personal articles or rubbish blocking any thoroughfare including exits, or
interfering with any fire safety notice or equipment.
PRIVACY
Your privacy is important to us. Should you wish to discuss any matters in
private, please advise Reception. All matters discussed will remain
confidential.
35COMPLAINTS
Should you at any time be unsatisfied with any outcome in regards to your
rights of occupancy, please contact the:
Property Manager - Operations
UniLodge on A’Beckett
Phone: +61 3 9328 8449
Email: onabeckett@unilodge.com.au
Common Areas
STUDENT COMMON ROOMS
There are common areas available for use by all residents. These areas
contain entertainment facilities, kitchen facilities, as well as vending
machines.
Please show consideration to other Residents by ensuring these areas are
constantly kept clean and tidy at all times.
36LAUNDRY ROOM
Laundries are located on each level of the Building and have coin-operated
washing machines and dryers available for Resident's use. For effective
cleaning and drying, do not overload the machines.
Irons and ironing boards are located in the Laundries. These are free of
charge to all Residents.
GARBAGE & RECYCLING
A garbage chute is located on every floor. All rubbish MUST be placed down
these chutes. Residents found leaving garbage in common areas will be
heavily fined. Do not place large objects down the chutes, as this will cause
blockages and an unpleasant and unhygienic build-up of garbage. If you do
have large items of rubbish please leave them on the floor of the rubbish
room.
Security
INSURANCE AND SECURITY FOR YOUR APARTMENT
All Residents are strongly advised to take out contents insurance cover on
their personal belongings and items such as stereos, computers, CD
players, bicycles, clothing etc as they are not covered by UniLodge on
A’Beckett policies.
37Any large complex is vulnerable to petty theft and unfortunately UniLodge on
A’Beckett is no exception. We suggest that you keep your doors locked at
all times.
INTRUDERS
Although we take all possible precautions, intruders may occasionally gain
entry to the building. If you see anyone behaving suspiciously, contact
Reception or the Residential Advisor on duty immediately, and watch the
person or persons from a distance, but do not put yourself at risk.
Be aware that people have been known to walk around a complex with a
clipboard pretending they are on official business of some kind.
Do not show any person to a Resident’s room/apartment, or tell
them where they live - the Resident concerned may not wish to see
the visitor.
Do not swipe your card for any other person at the front door, in
any common areas or in the lifts.
Tell the visitor to see the Reception or the Residential Advisor on
duty.
If in doubt – please contact UniLodge Reception or the on duty
Residential Advisor.
In case of an emergency dial 000
HEALTH
OVERSEAS STUDENT HEALTH COVER
International Students on a study visa must have Overseas Student Health
Cover (OSHC). Your OSHC is usually valid for a six or twelve month period.
On arrival in Australia you will be required to confirm your OSHC with the
Insurance Company and to complete an Application for OSHC. Residents
will be required to present their Confirmation of Enrolment form as proof of
status.
38If you allow your health care membership to lapse, the Department of
Immigration may be notified and this could result in your student visa being
cancelled.
You must renew your cover each time you re-enrol to study or every 12
months. To do this you will be required to produce your membership card,
passport and a letter from your college, university etc confirming your re-
enrolment.
Under OSHC you are covered for accommodation and/or treatment in Public
Hospitals. This applies whether you need to stay in hospital; are a patient at
the hospital’s outpatient clinic; or in the emergency/casualty department.
Your OSHC does not cover ambulance, dental, pharmaceutical, glasses
and/or contact lenses. If you or your parents want you to be covered for
these items, you will be required to pay extra for this type of insurance cover.
Be advised that ambulance service in Australia is very expensive and
ambulance cover is recommended.
PLACES OF WORSHIP
There are different religious and denominational places of Worship, located
close to UniLodge on A’Beckett. For more information please contact
Reception.
39MODES OF TRANSPORT
For Taxi Services, order through Silvertop taxi on 131 008 or wait for one at
a taxi rank. You may also come to reception and we would be happy to
order a taxi for you.
For Bus, Train and Tram Services, please refer to the website
www.metlinkmelbourne.com.au for information regarding routes maps,
timetables and prices or ask Reception for more information.
SkyBus Airport Shuttle operates a service regularly between the
Melbourne Airport and Melbourne CBD (Southern Cross Station). Please go
to www.skybus.com.au for prices, timetables and more information.
StarBus Airport Shuttle also provides transportation between Melbourne
Airport and Melbourne CBD. They provide a door-to-door service at a
reasonable rate. Please go to www.starbus.net.au or call 8336 6111 for
information, prices or to arrange pickup.
40IMPORTANT
Please sign and detach this page and return it to the
Reception within 48 hours of receipt together with your
signed Room Condition Report.
RESIDENT HANDBOOK
ACKNOWLEDGEMENT FORM
I ______________________ from Room _________ at
UniLodge on A’Beckett acknowledge that I have read, fully
understand and accept the contents of the Resident Handbook.
I acknowledge my responsibilities as a UniLodge Resident of
the building and the community standards expected of me.
Signed ___________________
Date ____________________
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