EE PRICE GUIDE FOR LARGE BUSINESS - Our home for Service Plans designed for businesses with over 50 employees

 
 
EE PRICE GUIDE FOR LARGE BUSINESS
Our home for Service Plans designed for businesses with over 50 employees
Table of contents
A note about Roaming                                           5         Text Messaging Bundles                                           23
                                                                         Photo Messaging Bundles                                          23
Part 1 – Voice Service Plans                                   5
                                                                         Miscellaneous                                                    24
  Core Business Plan                                           5
                                                                         Orange Business Text Messaging                                   25
  4GEE, Unlimited Calls & Texts                                5
                                                                         EE Pocket Landline                                               25
  Your Plan                                                    6
                                                                         WiFi Calling                                                     26
  Your Plan Pay When Roaming                                   8
                                                                         Visual Voicemail                                                 28
  Corporate Flat Rate Talkplan                                11
  Flexible Workforce                                          12       Part 5 – Data Service Plan Add-Ons                                 29
  PBX to EE                                                   12         Data Add-ons                                                     29
                                                                         Super secure 4GEE Starter                                        29
Part 2 – Data Service Plans                                   14
                                                                         Super secure 4GEE Enterprise                                     30
  Mobile Broadband                                            14
                                                                         Super secure 4GEE Enterprise Plus                                30
Part 3 – Standard Business Charges                            16
                                                                         MobileIron                                                       31
  Standard Business Charges (UK)                              16
                                                                         Installation and Professional Services Charges                   36
  Standard Business Charges (International)                   19
                                                                         4GEE Data Bundles                                                36
  Additional Charges                                          22
                                                                         Shared Data Bundles For Shared Talk & Text Plans                 36
Part 4 – Voice Service Plan Add-Ons                           23
                                                                         BlackBerry® for Business                                         38
  Unlimited Calls & Texts to EE, Orange & T-Mobile            23
  Calls to EE and Orange bundle                               23       Part 6 – International Service Plan Add-Ons                        39

  Calls to landlines                                          23

B2BLegal1205 EE Price Guide for Large Business EXT Document                                                                 © EE Limited 2018
V5.5 01.08.2018

                                                                   2
Pay When Roaming (PWR)                                      39         Corporate Broadband & Corporate Fibre*                            63
  Corporate Daily Roamer                                      41         Corporate Landline & Corporate Broadband Solution Terms           65
  Your Traveller                                              43
                                                                       Part 10 – Business Transformations                                  71
  Travel Allowance Bundles                                    44
                                                                         Rapid Site                                                        71
  Business Data Traveller                                     45
                                                                         Connected Vehicle                                                 71
  International Cash Bundles                                  46
                                                                       Part 11 – Terms and Conditions                                      72
  World Calling and Data from Abroad (roaming) Bundles        47
                                                                         Business Class Service for Large Business                         72
  Calling Abroad from the UK (IDD) – Cash Bundles             47
                                                                         Service Add-Ons                                                   73
  Orange Business World Traveller                             45
                                                                         Tailored End to End                                               73
  Ireland Discount                                            46
                                                                         Tailored Set Up                                                   73
  Flexible Daily Data Bundles                                 46
                                                                         Copy Invoicing                                                    74
  Travel Data Bundles                                         47
                                                                         Premium Service Delivery                                          74
  Corporate Traveller                                         48
                                                                         Damage and Full Cover for Large Business                          77
  Corporate Data Traveller                                    49
                                                                         Fault Cover for Large Business                                    77
Part 7 – In-Building Coverage Solutions                       51
                                                                         Allowances and Fair Usage                                         78
  Signal Booster                                              51
                                                                         General Terms and Conditions                                      80
  Signal Box                                                  51
                                                                         BlackBerry® for Business Terms and Conditions                     83
  Office Signal Box                                           51
                                                                         Fault Cover for EE Large Business                                 88
  Bespoke In-Building Coverage Solutions                      53
                                                                         Changes Annex                                                     92
Part 8 – Machine to Machine                                   54
  M2M Lite                                                    54
  M2M Enterprise                                              56
  M2M Enterprise Roaming Zones                                57

Part 9 – Fixed Line Services                                  58
  Corporate Landline                                          58

B2BLegal1205 EE Price Guide for Large Business EXT Document                                                                  © EE Limited 2018
V5.5 01.08.2018
                                                                   3
This Price Guide and the terms and conditions in here will apply to Customers who have signed up to any of the included Service Plans or Service
Plan Add-Ons or purchased any of the products set out below directly from EE, or through one of our indirect partners (only a limited selection of
Service Plans and Service Plan Add-Ons are available from our indirect partners). Any applicable Solution Terms set out below will take precedence
over the other terms of this Price Guide in accordance with clause 1.1 of the General Terms and Conditions for Business Customers.

The information in here was correct at the time of publication. We will keep it up to date and will notify you of any changes where the terms of our
agreement with you would require us to do so. Don’t forget that if you do have any questions you can call us on 158 from an EE mobile or 07973 100
158 from any other phone.

Please see Part 10 (Terms and Conditions) for general rules applicable to all Service Plans and Service Plan Add-Ons and details of the allowances
and fair usage policies which apply. All unlimited offers are subject to a fair usage policy.

EE is a brand of EE Limited, with registered offices at Trident Place, Mosquito Way, Hatfield, Hertfordshire, AL10 9BW.




B2BLegal1205 EE Price Guide for Large Business EXT Document                                                                          © EE Limited 2018
V5.5 01.08.2018
                                                                          4
A note about Roaming                                                                  Period. Includes 3000 minutes per User per month of calls between all
                                                                                      sharers unless Service Plan with no calls between users is chosen. The
All service plans and service plan add-ons (unless otherwise stated either in
                                                                                      ‘calls to EE & Orange mobiles’ and ‘calls to UK landlines’ options each
this price guide or in your contract) will allow Users to utilise their UK
                                                                                      include 3000 minutes per User per month of relevant call types. Where the
allowance / pricing structure (voice, SMS, and data) when Roaming in EE
                                                                                      Data only option is selected, voice will be barred. Choice of voice benefit
Business Zones 1 and 2 at no additional cost, Roam Like At Home
                                                                                      cannot be changed during Minimum Connection Period. Any airtime
(“RLAH”) from 15 June 2017. Please note, calls from the UK to Business
                                                                                      discounts on bundles specified in your agreement apply only to the bundles
Travel Zones 1&2 and roamed calls from EE Business Travel zones 1&2 to
                                                                                      contracted in your Agreement. Any subsequent airtime bundles (voice,
EE Business Travel zones 3-7 are not included within the scope of RLAH
                                                                                      data, or SMS) added during the term of your Agreement (including bundles
and are charged at standard rates. However, in order to eligible for RLAH,
                                                                                      of the same size as those contracted) will be charged at List Price.
connections must not be used for permanent roaming and must satisfy
                                                                                      Discounts on plan charges set out in your Agreement do apply to any
specific criteria. Please see Part 11 of this Price Guide for further details.
                                                                                      additional connections you add. This service plan includes Answer Phone
Additionally, any UK fair usage terms associated with UK service plans in             access from within the UK and itemised billing at no additional charge.
respect to voice, data or SMS will also be applicable to roaming in EE
Business Zones 1&2. Monetary caps which are included as part of the
some UK data-add ons will now cover both UK and roamed usage in EE                    Out of Bundle rates for Core Business Plan
Business Zones 1&2.
                                                                                      Flat Rate Plan Costs                               Per minute charges
                                                                                      UK Landlines (regional numbers)                             6p
Part 1 – Voice Service Plans                                                          Calls to EE and Orange mobiles
                                                                                      Calls to other networks (including T-Mobile)
                                                                                                                                                  4p
                                                                                                                                                 12p
Core Business Plan                                                                    Texts to UK mobiles                                     4p / text
                                                                                      All other out-of-bundle usage is charged at EE’s standard rates.
Pricing will be as set out in your Agreement.

Minimum Connection Period: as stated in your Agreement with EE. Leaders
under this Service Plan can add up to 1500 sharers per account subject to             4GEE, Unlimited Calls & Texts
payment of a monthly sharer fee per sharer. No minimum call charge                    4GEE Data        Per connection per
                                                                                                                                     Inclusive extras
                                                                                      Bundle                 month
applies. Core Business Plan minute bundles can only be attached to this               1GB                    £33.50
Service Plan. Each minute bundle may be added to an account up to 10                  4GB                    £38.00       Unlimited calls and texts to UK
times but cannot be removed or changed during the Minimum Connection                  8GB                    £42.50       mobiles and landlines
Period. Migrations to a different Service Plan or different Service Plan level,                                           Fault Cover for Eligible Devices
                                                                                      16GB                   £52.50
                                                                                                                          Business Roaming Rates
re-signs or upgrades are not permitted during the Minimum Connection                  32GB                   £62.50


B2BLegal1205 EE Price Guide for Large Business EXT Document                                                                                       © EE Limited 2018
V5.5 01.08.2018

                                                                                  5
those contracted) will be charged at List Price. Discounts on plan charges
                                                                                   set out in your Agreement do apply to any additional Connections you add.
Minimum Term of 24 months, or as specified in your Agreement with EE.
Calls and texts are from within the UK to UK mobile numbers, and to UK             All out of bundle usage is charged at EE’s standard rates.
landlines starting 01/02/03 (excluding Jersey, Guernsey, and the Isle of
                                                                                   Shared Data Option
Mann). Out-of-bundle calls will be charged at EE’s standard rates. These
plans cannot be added to a shared talk-plan, and are for normal person to          The sharer fee for the Your Plan shared data option enables 4G access and
person use from your phone. We monitor use in accordance with our                  basic security as included with the super secure 4GEE Starter plans. For
General Terms and Conditions and the terms in this Price Guide. The terms          terms and conditions of super secure starter, please refer to the relevant
state that you can’t use these plans to sell access to our network to anyone       section later in this price guide.
else. They are also not to be used for anything unlawful or to send nuisance
                                                                                   UK Unlimited calls package
communications. At the moment, we‘ll decide that you’re breaking these
terms if you text or call more than 300 different numbers in a month.              Minimum Term of 24 months, or as specified in your Agreement with EE.
Remember, we’re free to decide that other types of use may also be                 Unlimited calls and texts are from within the UK to UK mobile numbers, and
breaking this term. If you do break this term, we’ll contact you and ask you       to UK landlines starting 01/02/03 (excluding Jersey, Guernsey, and the Isle
to stop and if you don’t then we may disconnect your SIM card from our             of Man). Out-of-bundle calls will be charged at EE’s standard rates. These
network.                                                                           plans are for normal person to person use from your phone. At the moment,
                                                                                   we‘ll decide that you’re breaking these terms if you text or call more than
Details and terms for these data bundles are set out in Part 5 of this Price
                                                                                   300 different numbers in a month and/or 3,000 minutes or SMS in a month.
Guide: Handset Data Bundles.
                                                                                   Remember, we’re free to decide that other types of use may also be
                                                                                   breaking this term. If you do break this term, we’ll contact you and ask you
                                                                                   to stop, and if you don’t then we may disconnect your SIM card from our
Your Plan                                                                          network.
Pricing will be as set out in your Agreement.
                                                                                   Any connections without the unlimited calls package will be charged at
                                                                                   standard rates.
Minimum Connection Period: as stated in your Agreement with EE. Leaders
under this Service Plan can add up to 1,500 sharers per account subject to         Roaming
payment of a monthly fee per sharer.                                               The Customer understands and agrees that by taking this service plan it will
Migrations to a different Service Plan, re-signs or upgrades are not               be opted out of the EU roaming regulatory caps with regard to data (i.e. the
permitted during the Minimum Agreement Term. Any airtime discounts on              customers data roaming spend may no longer be restricted to €50 per
bundles specified in your agreement apply only to the bundles contracted in        monthly billing). The roaming option chosen (individual user or shared
your Agreement. Any subsequent airtime bundles (voice or data) added               option) is specified in your agreement with EE and you may not change
during the term of your Agreement (including bundles of the same size as           option during the Minimum Agreement Term. The roaming options are not



B2BLegal1205 EE Price Guide for Large Business EXT Document                                                                                     © EE Limited 2018
V5.5 01.08.2018
                                                                               6
compatible with any other roaming bundle, promotion, offer or bespoke                Roaming Data
roaming pricing.
                                                                                     Allowance                               Monthly Bundle charge in Zones 3-7
Roaming individual user option                                                       25MB of data                                       £12.50 per month
                                                                                     26MB – 50MB of data                                 £25 per month
If selected, the Roaming Individual option will be applied to every User on          51-100MB of data                                    £50 per month
an account.                                                                          101-250MB of data                                   £100 per month
                                                                                     251-500MB of data                                   £200 per month
                                                                                     >500MB of data                                       £2.50 per MB
Roaming Voice
Allowance                                          Daily Bundle Charges              Charges only apply in a billing period that a User accesses mobile data
60 minutes of incoming and outgoing voice                                            services whilst roaming. Any unused allowances will expire at the end of a
                                                       £7.50 per day
calls in Zones 3-7                                                                   billing period and will not be rolled over. Each session of data roaming is
Charges only apply on days that the Users access voice or SMS services               rounded up to the nearest kilobyte.
whilst roaming. No charge applies when the User does not roam or if the              Any data usage over and above the data allowance in the applicable
User does not access voice or SMS services when roaming. No credit or                monthly bundle will result in the User being automatically provisioned with a
refund will be given for any unused data in a Daily Bundle. A day begins at          larger monthly bundle. For example, 101MB of data used in Zones 3-7 will
00:00:00 hours and ends at 23:59:59 hours, using local time in the location          result in a monthly charge of £100.
in which the User first roams on that day. Any group leader or sharer may
                                                                                     Any group leader or sharer may take a Monthly Bundle, however only that
use a Daily Bundle, however only that individual's usage will decrement
                                                                                     individual's usage will decrement their individual monthly Bundle.
their individual Daily Bundle, Usage is decremented per second.
                                                                                     Usage: Users can use their monthly Bundle for access to mobile data
Unlimited calling allowances are designed for normal person-to-person use
                                                                                     (subject to availability) using their device or EE data card. Does not include
only. At the moment, we’ll decide that you’re breaking these terms if you call
                                                                                     event charges such as charges for the download of ringtones or games, or
more than 300 different numbers in a month. We’re free to decide that other
                                                                                     for the use of any services for which additional charges apply. No credit will
types of use may also be breaking this term. We monitor use in accordance
                                                                                     be given for any unused data roaming in Bundle
with our General Terms and Conditions and the terms in this Price Guide. If
you do break this term, we’ll contact you and ask you to stop and if you             The individual user option for data roaming comes with SMS alerts which
don’t then we may disconnect your SIM card from our network. Calls of a              alert the user once they have moved to a new stepped bundle. Note that
duration of 90 minutes or more may be charged at EE’s standard out-of-               delivery of SMS alerts are subject to foreign networks, over which EE has
bundle rates. Redial to avoid standard charging. Usage is only for calls to          no control, and therefore cannot be guaranteed.
other mobiles and geographic landlines. Premium rate and 08/070 and
equivalent services will be charged at EE’s standard rates.
Calls from zones 1-2 made to zones 3-7, SMS in zones 3-7 and calls in
zones 3-7 after 60 minutes usage are charged at standard rates.


B2BLegal1205 EE Price Guide for Large Business EXT Document                                                                                        © EE Limited 2018
V5.5 01.08.2018
                                                                                 7
Extra terms and conditions for Your Plan Northern Ireland                                and if you don’t then we may disconnect your SIM card from our network
                                                                                         and/or reduce the Customer’s access to this service.
Your Plan Northern Ireland is only available to purchase at Initial Order or
resign of an Agreement to customers with headquarters in Northern Ireland
via the Northern Ireland Direct Field Sales Team and must be specified in                Your Plan Pay When Roaming
the Customer’s Agreement. Your Plan Northern Ireland is committed for all                Pricing will be as set out in your Agreement
Connections under the Agreement for the full length of the Agreement.
Charges for this Service Plan will be as set out in the Customer’s                       Minimum Connection Period: as stated in your Agreement with EE. Leaders
Agreement.                                                                               under this Service Plan can add up to 1,500 sharers per account subject to
                                                                                         payment of a monthly fee per sharer.

Add on                 Inclusive allowance           Out of bundle                       Migrations to a different Service Plan, re-signs or upgrades are not
                                                                                         permitted during the Minimum Agreement Term. Any airtime discounts on
Your Plan Northern     1000 minutes of IDD calls     Standard out of bundle rates        bundles specified in your agreement apply only to the bundles contracted in
Ireland                to Republic of Ireland only   for IDD calls to Republic of
                                                                                         your Agreement. Any subsequent airtime bundles (voice or data) added
                       and UK Unlimited calls and    Ireland over 1000 minutes.
                       sms package                   Calls not included within the       during the term of your Agreement (including bundles of the same size as
                                                     unlimited allowance are             those contracted) will be charged at List Price. Discounts on plan charges
                                                     charged as per the above
                                                                                         set out in your Agreement do apply to any additional Connections you add.
                                                                                         All out of bundle usage is charged at EE’s standard rates.
                                                                                         Shared Data Option
Your Plan Northern Ireland fair use policy: In addition to the fair usage limits
detailed for the UK Unlimited Calls Package above, the following fair use                The sharer fee for the Your Plan shared data option enables 4G access and
policy applies. Your Plan Northern Ireland is for use by UK-based                        basic security as included with the super secure 4GEE Starter plans. For
customers and Users only and is not applicable to Connections based long                 terms and conditions of super secure starter, please refer to the relevant
term or permanently in the Republic of Ireland. At the moment, we‘ll decide              section later in this price guide.
that you’re breaking these terms if: (i) more than 50% of calls or texts on              UK Unlimited calls package
average across all Connections under your Agreement are to or from the
                                                                                         Minimum Term of 24 months, or as specified in your Agreement with EE.
Republic of Ireland, or (ii) more than 50% of data use on average across all
                                                                                         Unlimited calls and texts are from within the UK to UK mobile numbers, and
Connections under your Agreement is within the Republic of Ireland, or (iii)
                                                                                         to UK landlines starting 01/02/03 (excluding Jersey, Guernsey, and the Isle
individual Connections under your Agreement have not used the UK
                                                                                         of Man). Out-of-bundle calls will be charged at EE’s standard rates. These
network at least once in a given month where usage occurs in the Republic
                                                                                         plans are for normal person to person use from your phone. At the moment,
of Ireland. If you do break this term, we’ll contact you and ask you to stop,
                                                                                         we‘ll decide that you’re breaking these terms if you text or call more than



B2BLegal1205 EE Price Guide for Large Business EXT Document                                                                                           © EE Limited 2018
V5.5 01.08.2018
                                                                                     8
300 different numbers in a month and/or 3,000 minutes or SMS in a month.                        Islands, Cayman Islands, Dominica, Grenada, Haiti, Jamaica, St. Lucia, Turks Islands, Caicos
Remember, we’re free to decide that other types of use may also be                              Islands, Anguilla and Aruba), Brazil, Argentina, Australia, China, Egypt, Hong Kong, India,
breaking this term. If you do break this term, we’ll contact you and ask you                    Indonesia, Israel, Japan, Kuwait, Malaysia, New Zealand, Philippines, Russia, Singapore,
to stop, and if you don’t then we may disconnect your SIM card from our                         South Africa, Thailand, Qatar, South Korea, Saudi Arabia, Turkey, UAE, Andorra and Moldova.
network.                                                                                        Charges only apply on days that the Users access voice or SMS services
Any connections without the unlimited calls package will be charged at                          whilst roaming. No charge applies when the User does not roam or if the
standard rates.                                                                                 User does not access voice or SMS services when roaming. No credit or
Roam Like At Home regulation                                                                    refund will be given for any unused data in a Daily Bundle. A day begins at
                                                                                                00:00:00 hours and ends at 23:59:59 hours, using local time in the location
The Customer understands and agrees that by taking this service plan they                       in which the User first roams on that day.
will be opted out of the RLAH regulation which takes effect from 15th June
                                                                                                Unlimited calling allowances are designed for normal person-to-person use
2017 allowing customers to use their UK allowance in the EE Business
                                                                                                only. At the moment, we’ll decide that you’re breaking these terms if you call
Zones 1 and 2 at no additional cost. The roaming option chosen (individual
                                                                                                more than 300 different numbers in a month. We’re free to decide that other
user or shared option) is specified in your agreement with EE and you may
                                                                                                types of use may also be breaking this term. We monitor use in accordance
not change option during the Minimum Agreement Term. The roaming
                                                                                                with our General Terms and Conditions and the terms in this Price Guide. If
options are not compatible with any other roaming bundle, promotion, offer
                                                                                                you do break this term, we’ll contact you and ask you to stop and if you
or bespoke roaming pricing.
                                                                                                don’t then we may disconnect your SIM card from our network. Calls of a
If selected, this option must be applied to every User on an account across                     duration of 90 minutes or more may be charged at EE’s standard out-of-
all customer accounts.                                                                          bundle rates. Redial to avoid standard charging. Usage is only for calls to
                                                                                                other mobiles and geographic landlines. Premium rate and 08/070 and
 Allowance                                                Daily Bundle Charges
                                                                                                equivalent services will be charged at EE’s standard rates.
 Unlimited* incoming and outgoing voice                                                         Voice
 minutes and SMS within Zones 1 and 2 and                         £2 per day
 1GB of data daily                                                                              Unlimited calls in zones 1 & 2 are defined as incoming calls, outgoing calls
                                                                                                in country, back to the UK and calls to other countries in zones 1 & 2.
 Unlimited* incoming and outgoing voice                                                         Unlimited calls in the Traveller zone are defined as incoming calls, outgoing
 minutes and SMS within the Traveller**                           £6 per day                    calls in country and back to the UK only. Calls not within the inclusive call
 zone and 500MB of data daily
                                                                                                types or incoming and outgoing calls in countries which are outside of the
                                                                                                Traveller zone are charged at standard rates based on standard roaming
*See Part 11 – Allowance and Fair Usage for more details                                        zones 1-7.
**includes USA, Canada, Mexico, Caribbean (Antigua & Barbuda, Bahamas, Barbados, British
Virgin Islands, Puerto Rico, St. Kitts & Nevis, St. Vincent, Trinidad & Tobago, US Virgin



B2BLegal1205 EE Price Guide for Large Business EXT Document                                                                                                                © EE Limited 2018
V5.5 01.08.2018
                                                                                            9
Data                                                                                 longer, receiving a call 90 seconds or longer, 4 SMS or 5Kb of data usage
                                                                                     in any given data session.
Charges only apply in a billing period that a User accesses mobile data
services whilst roaming. Any unused allowances will expire at the end of             Opt out
each day and will not be rolled over. Each session of data roaming is                The Customer may opt out of the roaming element of this service plan
rounded up to the nearest kilobyte. Once a user exceeds 1GB of data in a             however will automatically fall into EE’s standard roaming rates. In addition,
day in the EU they will be charged an out of bundle rate of 3.5p/MB and              the user cannot elect to opt out of the EU allowance only, opt out means the
6p/MB in the Traveller zone respectively. Any data roaming outside both the          removal of both EU and Traveller zone products from a User’s subscription
EU and Traveller zone country will be charged at £2.50/MB. 500MB a day is
                                                                                     and therefore allowances in both the EU & Traveller zone are lost.
an individual allowance only it is not aggregated from an account
perspective.                                                                         Eligibility

Usage: Users can use their bundle to access to mobile data (subject to               Not compatible with any other roaming bundle, promotion, offer or bespoke
availability) using their device or EE data card. Does not include event             data roaming pricing
charges such as charges for the download of ringtones or games, or for the           Future changes
use of any services for which additional charges apply. No credit will be
                                                                                     EE may change the countries that make up the Traveller zone at any time.
given for any unused data roaming in Bundle
                                                                                     Customers will be notified 30 days prior to any change.
Caps and Alerts
                                                                                     Extra terms and conditions for Your Plan Northern Ireland bolt-On
The Customer acknowledges that by selecting this proposition its Users will
                                                                                     Your Plan Northern Ireland bolt on is only available to purchase at Initial
be automatically opted out of the warning messages and roaming limits
                                                                                     Order or resign of an Agreement to customers with headquarters in
specified in Articles 14 and 15 of Regulation (EU) No531/2012. This is to
                                                                                     Northern Ireland via the Northern Ireland Direct Field Sales Team and must
ensure that Users receives the full benefits of the proposition.
                                                                                     be specified in the Customer’s Agreement. Your Plan Northern Ireland is
Having opted out of the roaming caps, customers will receive alerts at 25,           committed for all Connections under the Agreement for the full length of the
50, 75, 100, 250, 500, 1,000 and 2,000MB of usage a month. Note that                 Agreement. Charges for this Service Plan will be as set out in the
delivery of SMS alerts are subject to foreign networks, over which EE has            Customer’s Agreement.
no control, and therefore cannot be guaranteed.
                                                                                     Plan                   Inclusive allowance         Out of bundle
Buffers
                                                                                                            Unlimited roaming voice and Pay When Roaming charge
In the EU, the £2 daily fee will be triggered by the following; making a call                               SMS in Ireland               after roaming allowance has
30 seconds or longer, receiving a call 240 seconds or longer, 1 SMS or               Your Plan Northern                                  been exhausted
                                                                                                            500Mb of roaming data in
                                                                                     Ireland bolt on with
15Kb of data usage in any given data session. In the Traveller zone the £6                                  Ireland                      IDD is charged at standard
                                                                                     Pay When Roaming
daily fee will be triggered by the following; making a call 60 seconds or                                   1000 minutes of IDD calls to rates after IDD allowance has
                                                                                                            Republic of Ireland only     been exhausted




B2BLegal1205 EE Price Guide for Large Business EXT Document                                                                                        © EE Limited 2018
V5.5 01.08.2018
                                                                                10
Unlimited roaming voice and                                     calling a UK landline
                        SMS in Ireland               Starts to decrement Your           whilst roaming in EE
Your Plan Northern                                   Traveller allowance after          Business zones 1&2
                        500Mb of roaming data in     roaming /IDD allowance(s)
Ireland bolt on with
                        Ireland                      has been exhausted
Your Traveller                                                                          Calls to other UK
                        1000 minutes of IDD calls to
                        Republic of Ireland only                                        mobiles or roaming
                                                                                        calls in country or to
Your Plan Northern Ireland fair use policy: In addition to the fair usage limits        any other country in                 7.5p                     8.5p
detailed for the UK Unlimited Calls Package above, the following fair use               EE Business Zones
policy applies. Your Plan Northern Ireland is for use by UK-based                       1&2 whilst roaming in
                                                                                        EE Business zone 1&2
customers and Users only and is not applicable to Connections based long
term or permanently in the Republic of Ireland. At the moment, we‘ll decide             Texts to other UK
that you’re breaking these terms if: (i) more than 50% of data use on                                                         3p                      3.5p
                                                                                        mobiles
average across all Connections under your Agreement is within the
Republic of Ireland, or (ii) individual Connections under your Agreement                Texts to EE and
have not used the UK network at least once in a given month where usage                 Orange UK mobiles or
                                                                                                                              3p                      1.5p
                                                                                        roamed SMS in EE
occurs in the Republic of Ireland. If you do break this term, we’ll contact you
                                                                                        Business zone 1&2
and ask you to stop, and if you don’t then we may disconnect your SIM card
from our network and/or reduce the Customer’s access to this service.                   Voicemail                             0p                       0p

                                                                                        Available to selected customers who meet EE’s minimum criteria. Minimum
Corporate Flat Rate Talkplan                                                            Term will be 24 months, or as set out in your Agreement with EE. All other
                                                                                        call types will be charged at EE’s standard rates. Landline calling rates do
                                                        Corporate Rates
                               Corporate Rates                                          not apply to calls made to Jersey, Guernsey, or the Isle of Man. Minimum
                                                      and Colleague Calls
                                                                                        30 second call charge applies to all calls, after which charging will be per
Line Rental                             £2                        £2                    second and rounded up to the nearest whole penny.

Calls to EE and
                                        2p                      2.5p
Orange UK mobiles

Colleague Calls                         2p                        0p

Calls to UK landlines                   2p                      2.5p
starting 01, 02, 03 or



B2BLegal1205 EE Price Guide for Large Business EXT Document                                                                                         © EE Limited 2018
V5.5 01.08.2018
                                                                                   11
Flexible Workforce                                                                   standard EE Business Service Plan (excluding SIM Only). Flexible
                                                                                     Workforce Connections are not eligible for any Future New Connection
Costs and Allowances                                                                 Credit or any other Credit which may apply to your other pay monthly
Annual fee                                 £25 per subscriber
                                                                                     Connections. EE Phone Care cannot be added to this Service Plan and
UK minutes in talk plan                    none                                      Faulty Replacement Service is not applicable.
Calls to other mobiles                     14p per minute
(including EE, Orange, and T-Mobile)                                                 PBX to EE
UK Texts                                   14p per text                              This talkplan applies to any call which originates from the desk phones and
Answer phone                               14p per minute                            SoHo phones of a Customer’s Mobile Voice VPN system, and which is sent
UK mobile data                             £2.55 per MB                              by the Customer to the EE network, prior to onward routing by EE to the
                                                                                     call’s’ destination.
All other usage is charged at standard rates
Connection Numbers                                                                                               Mobile Voice VPN - Indirect Access
                                                                                                     PBX to Mobile                                  PBX to UK
                                                                                                                                      PBX to other
The Flexible Workforce Service Plan is subject to the following maximum                              Voice VPN      PBX to non-CUG                  PSTN
                                                                                                                                      networks
                                                                                                     Closed User    EE & Orange
Connection Numbers at any one time, per account:                                                     Group (CUG)    mobiles
                                                                                                                                      (including T-
                                                                                                                                      Mobile)
Number of pay monthly connections                       Maximum connections                          mobiles
on your account                                             that can be added
                                                                                                         0.0p/min        1.9p / min      3.5p / min   2.55p/min
2                                                                           1
3-15                                                                        2
                                                                                                         0.0p/min        3.0p/min        5.5p/min      4.0p/min
16-30                                                                       3
31-50                                                                       5              Table 1 call rates for calls from Indirect Access PBX to EE
51-75                                                                       7
76-100                                                                     10                                    Mobile Voice VPN - Direct Access
101-150                                                                    15                        PBX to Mobile                                    PBX to UK
                                                                                                                                     PBX to other
151-200                                                                    20                        Voice VPN     PBX to non-CUG                     PSTN
                                                                                                                                     networks
200+                                                                       20                        Closed User   EE & Orange
                                                                                                                                     (including T-
                                                                                                     Group (CUG)   mobiles
                                                                                                                                     Mobile)
                                                                                                     mobiles

Extra terms and conditions for Flexible Workforce                                                        0.0p/min        1.0p / min      2.4p / min   2.55p/min
Minimum Connection Period: 12 months or as stated in your Agreement
                                                                                                         0.0p/min        1.57p/min       3.78p/min     4.0p/min
with EE. No minimum call charge applies. No Device is included and
                                                                                            Table 2 call rates for calls from Direct Access PBX to EE
before EE SIM Card can be used existing Device may require unlocking by
previous service provider (who may charge for this service). Service Plan
is only available to customers who have contracted with EE for over 3
months with two or more existing pay monthly Connections on another


B2BLegal1205 EE Price Guide for Large Business EXT Document                                                                                      © EE Limited 2018
V5.5 01.08.2018
                                                                                12
Additional Terms for PBX to EE                                                  Options for connecting the Customer’s network to the EE network
                                                                                 (Direct Access or Indirect Access) are detailed in the Mobile Voice
  1. Background                                                                  VPN Solution Terms and Solution Description.

  This talkplan can only be bought when the customer also buys (or has           3.3 Cash Bundle
  already bought) EE’s Mobile Voice VPN product The PBX to EE
  talkplan works on a Leader/Sharer arrangement. The Leader, and all of          The Customer shall purchase a monthly recurring cash bundle for 12
  the Sharers must reside in the same billing account. Within a single           months or the duration of the Customer’s Minimum Connection Period,
  account, there can only be a single Leader, but there can be up to             whichever is longer. The Cash Bundle can be reviewed once during
  2500 Sharers.                                                                  the Minimum Connection Period in accordance with clause 4 below.
                                                                                 The minimum size of Cash Bundle is £50/month and the maximum
                                                                                 size is £10,000/month. Any size Cash Bundle between £50 and
  The PBX to EE talkplan applies to calls originating from a Mobile Voice        £20,000 can be purchased, increasing in increments of £50.
  VPN customer’s:
     a) PBX desk phones or
     b) Small Office/Home Office phones (connected via Indirect                  4.   Cash Bundle operation
        Access)
                                                                                 Correctly dialled calls from correctly configured fixed lines will
  and terminating on any UK mobile phone or PSTN fixed phone.                    decrement the Cash Bundle, until the Cash Bundle is exhausted, after
                                                                                 which point the customer will be charged for each subsequent call at
  The customer’s PBX can be connected to EE via either Direct Access             the relevant Out of Bundle rates, shown in Tables 1 and / or 2.
  or Indirect Access
                                                                                 At the end of Month N, any unused portion of this month’s Cash
  2.   Definitions                                                               Bundle will rollover into Month N+1, Within Month N+1, the rolled over
                                                                                 portion from Month 1 will start to be consumed only after the Month
  All capitalised terms used in these terms have the meaning defined in          N+1 Cash Bundle has been exhausted The unused portion from Month
  the Mobile Voice VPN Solution Terms and Solution Description.                  N’s Cash Bundle can never roll over to Month N+2 (or subsequent
                                                                                 months).
  3.   PBX to EE – Requirements
                                                                                 The Customer can request to change the size of his Cash Bundle at
  3.1 Configuration                                                              any time after the end of month 3 of his contract. The customer must
                                                                                 notify EE of this request within 15 Working Days of his next Bill Date in
  The Customer shall ensure that its PBX is correctly configured to route        order for EE to action the change. If the customer decides to change
  calls to the Network. Small office / Home office customers using               his Cash Bundle, after receiving his bill for Month N, then assuming he
  indirect access must dial the correct prefix to route calls to the             lodges his change request to EE within 15 Working Days of the Bill
  Network.                                                                       Date for Month N+1, then the new Cash Bundle will take effect from
                                                                                 the beginning of Month N+2.
  3.2 Connection Requirements
                                                                                 Subject to EE’s agreement, the Customer is entitled to request
                                                                                 additional changes to its Cash Bundle size during the term of its


B2BLegal1205 EE Price Guide for Large Business EXT Document                                                                                 © EE Limited 2018
V5.5 01.08.2018
                                                                            13
agreement with EE, but no more frequently than every three months. If
  EE accepts a request by the Customer to change the Cash Bundle
  size, EE shall implement such change from the next available bill date.

                                                                                 Part 2 – Data Service Plans
  5.   Term and Termination
                                                                                 Mobile Broadband
  The PBX to EE talkplan has a Minimum Connection Period of 12                                Price per                                               Out
  months, or longer if specified in the Customer’s agreement with EE.            Data          User per     Monthly                        24
                                                                                 Allowance    month (4G    Spend Cap                                  of
                                                                                                                         12 months       months
  The Customer shall pay Termination Charges if it cancels the PBX to                          Access)                                              Bundle
  EE talkplan within the Minimum Connection Period. Termination
  Charges will be calculated as the monthly recurring Charges for the                                                   MBB / Tablets   FOC USB 2.5p /
                                                                                 2GB             £12
  Cash Bundle x number of months remaining in the Minimum                                                                available at    dongle MB
  Connection Period for the Cash Bundle.                                                                                                        capped
                                                                                                             £50           full RRP
                                                                                 4GB            £15.50                                          at £50
                                                                                                                                                per
  6.   Limitations                                                               8GB             £20                                            month

  Emergency services cannot be accessed using the Solution and EE                16GB            £30
  accepts no responsibility whatsoever for the handling of emergency                                          £200
  calls. In the event that the emergency services number (112 or 999) is         32GB            £64
  dialled with the IA Code, a recorded message will be played directing                                                         FOC Mobile WiFi /
  the user to re-dial without dialling the IA Code.                              64GB            £128         £500
                                                                                                                                  USB dongle
                                                                                                                                                    1p / MB
                                                                                 128GB           £256         £800

                                                                                 256GB           £512        £1,100

                                                                                 512GB          £1,024       £1,400



                                                                                 All 4GEE service plans include access to EE’s Double Speed 4G at no
                                                                                 extra cost, providing download speeds of up to 60Mbps in areas where
                                                                                 Double Speed 4G has been enabled.




B2BLegal1205 EE Price Guide for Large Business EXT Document                                                                                © EE Limited 2018
V5.5 01.08.2018
                                                                            14
network for all our Users. If excessive usage beyond the spend cap is
24 Month Subsidised Tablet Plans                                                      continued month-on-month, EE reserves the right to migrate the Customer
                                                                                      to a more appropriate service plan level.
Data Allowance                                                3G Data Access
                                                                                      Data tariffs may be used to make internet phone calls (‘VoIP’). The
1GB                                                                    £23.00
                                                                                      Customer may use mobile internet for phone for peer to peer file sharing but
4GB                                                                    £27.50
                                                                                      access speeds will be slower than usual as EE monitors its Network to
8GB                                                                    £32.00
                                                                                      protect it for all customers. Please see the network management policies on
16GB                                                                   £45.00
                                                                                      our website for more information.
32GB                                                                   £55.00
                                                                                      If using a mobile Wi-Fi device, Users can have additional Wi-Fi enabled
                                                                                      devices (such as a mobile phone, laptop or tablet) registered to the mobile
Where a Mobile Broadband plan is taken as a data only service, a voice bar            Wi-Fi device to use the mobile broadband signal. Remember, the more
may be applied to prevent voice calls. Many data only devices (tablets,
                                                                                      devices are connected to the mobile Wi-Fi device at the same time, the
mobile Wi-Fi etc.) do not have the capability to make voice calls, but where
a data only SIM is transferred into a voice device, no calls can be made or           slower the internet connection will be on each connected device.
received. Emergency calls to 999/112 will still be possible, although only in         These plans are for normal person to person use. Without limitation, you
areas of 2G and 3G coverage. In areas of 4G only coverage, 999 calls will             shall not use these plans to provide a backhaul for a public WiFi service, for
not be possible unless another UK operator’s 2G/3G network is available to
carry the call.                                                                       machine to machine purposes, or for anything similar. You shall not use
                                                                                      these plans to sell access to our network to anyone else. If you are in
                                                                                      breach of this rule EE may either move you to a more suitable tariff (and in
                                                                                      which case your account manager will contact you to discuss the options
Extra Terms applying to Mobile Broadband and Subsidised Tablet
                                                                                      that are available to you), or Disconnect the relevant Connections (in which
Plans
                                                                                      case Termination Charges might apply).
A 4G compatible Device is also required and Users must be within range of
a 4G base station. If the Customer is upgrading to 4G from a 3G service
plan, a new SIM Card will be required to use 4G services. 4G is currently
only available in select cities in the UK. Not all services offered by EE are
compatible with 4G. Contact us or see individual Solution Terms for details.
The Customer’s out-of-bundle spend will be capped at the specified limit per
User per month. Customers may continue to use mobile data services after
reaching the price cap, but if EE considers the Customer’s usage to be
excessive beyond the price cap then EE reserves the right to restrict access
to mobile data services for the remainder of that billing cycle to protect our



B2BLegal1205 EE Price Guide for Large Business EXT Document                                                                                        © EE Limited 2018
V5.5 01.08.2018
                                                                                 15
Calls to UK Special Numbers

Part 3 – Standard Business Charges                                                                   Number prefix
                                                                                                     Calls to 055
                                                                                                                                                           Price per minute
                                                                                                                                                                       8.51p
Standard Business Charges (UK)                                                                       Calls to 056                                                    17.02p
                                                                                                     Calls to call forwarding services                         Up to 63.83p
Standard UK call charges                                                                             Calls to personal number services beginning with
                                                                                                                                                                     63.83p
                                                                                                     070
Out of Bundle charges                                                                Price
                                                                                                     Satellite calls                                                   £4.89
Calls to other EE and Orange                                                                                                                            50p fixed charge per
                                                                          10p per minute             076 paging number service
customers                                                                                                                                                                call
Calls to other mobiles, including T-
                                                                          30p per minute
Mobile customers
Calls to landlines (01/02/03)                                             10p per minute
Text                                                                        10p per text
UK mobile data                                                             £2.55 per MB
Answer Phone retrieval while in the
                                                                                      Free
UK
Video calling EE to EE & Orange                             25.53p (min. 0p) per minute
Video calling calls to customers of
other mobile networks including calls                        42.55p (min. 0p) per minute
to T-Mobile customers
Standard photo messaging (smaller
                                                                    21.28p per message
than 50Kb)
Video message, multiple photo or
                                                                    42.55p per message
large photo message (over 50Kb)*
*MMS sent over 4G will also decrement your data bundle (or be charged at your standard out-
of-bundle rate if you have used your inclusive data).




B2BLegal1205 EE Price Guide for Large Business EXT Document                                                                                                    © EE Limited 2018
V5.5 01.08.2018
                                                                                              16
Calls to UK Special Numbers (impacted by 1 July 2015 reg. change)                              Calls to premium rate numbers
From July 1st 2015, you will not be charged for calls to numbers beginning 0800,                                                Call charges if using an EE phone (per
                                                                                               Number Prefix
0808 or 116. For calls to numbers beginning 084, 087, 09 and 118, please see                                                    minute)
pricing below. For calls to these numbers you will be charged EE’s access charge               Premium rate numbers (09)        For specific details on 09 call charges, please
                                                                                                                                visit www.ee.co.uk/businessterms and download
plus the applicable service charge. These charges will also apply whilst roaming in
                                                                                                                                ’09 premium rate number call charges’
EE Business Zones 1&2. For more details see http://www.ukcalling.info/.                                                         the call will be charged between £1.0417and
                                                                                                                                £1.875 per minute or as a fixed charge.
                                               Access charge: Access charge:                                                    09 numbers charged per minute are rounded for
                                                        Price per            Price per                                          the first minute and billed per second thereafter.
                              Access charge:
                                                  minute for all         minute for all
                                    Price per
                                                    other tariffs         other tariffs        International premium rate       £1.2765
Number prefix                 minute for Core
                                                  (Agreements            (Agreements           numbers (calls to premium rate
                               Business Plan
                                                 signed before            signed after         services operating on
                                   (Tailored)
                                                November 20th November 20th                    international prefixes)
                                                             2017)               2017)
                                           Free - visit for full details
Calls to charity helplines
Calls to 0808, 0800, 0500
and 116                                                Free
Calls to 084, 087                     36.7p              6p               36.7p

                                       Call charges if using an EE phone (per
Number Prefix
                                       minute)
Premium rate numbers (09) and          An access charge of 36.7p per minute plus
118                                    the applicable service charge.

International premium rate             £1.2765
numbers (calls to premium rate
services operating on international
prefixes)




B2BLegal1205 EE Price Guide for Large Business EXT Document                                                                                                     © EE Limited 2018
V5.5 01.08.2018
                                                                                          17
Calls to Directory Enquiries                                                              International Direct Dial
                                                               Further                    Flat rate charges from the UK means great value all day long, so you pay
Service             Description         Cost
                                                               information
                    -
                                                                                          the same all day, every day, whether you are calling a landline or mobile.
                                        Prices vary            Call customer
118 Third party                         depending on           services on 158 or
Directory                               service                345 or visit
Enquiries                                                      ee.co.uk/directorye                                                Calling an          Send a text to an
                                                               nquiries                                                           international          international
                                                                                          Zone                Zone name
                                                                                                                                  number from the     number from the
                                                                                                                                  UK (per min)                      UK
Important numbers                                                                         Zone 1              Republic of Ireland        £0.12                    £0.10
Service                    Telephone number            Call charge per minute             Zone 2                  Europe 1             £0.17                      £0.10
International assistance                                                                  Zone 3                  Europe 2             £0.25                      £0.10
(not call connect)                    155                     8.5p per minute
Customer services                     150                     Free of charge              Zone 4                 Asia Pacific          £0.30                      £0.10
Business customer                                                                         Zone 5               USA and Canada          £0.10                      £0.10
services                              158                     Free of charge
Emergency services                    999                    Free of charge                                    Middle East and
                                                                                          Zone 6                                       £0.45                      £0.10
                                                                                                                South Africa
Operator connected                                     £1.00 connection charge +
calls                               National                                              Zone 7
                                                            75p per minute                                      Rest of World          £0.65                      £0.10
EE guidelines                       170/175                  Free of charge




B2BLegal1205 EE Price Guide for Large Business EXT Document                                                                                           © EE Limited 2018
V5.5 01.08.2018
                                                                                     18
Calling zones                                                                                Standard Business Charges
We’ve grouped countries into simple Calling Zones so it’s easy to work out
how much International calls will cost.
                                                                                             (International)
                                                                                             To check the international coverage in the countries listed please visit the
                                                                                             support section of www.ee.co.uk/business/zones.
Zone         Zone Name                                                    Countries
                                                                                             Standard voice roaming charges (per min)
               Republic of
Zone 1                            Republic of Ireland, Guernsey, Isle of Man, Jersey         Zone     Zone                    Making calls either to
                Ireland                                                                                           Receiving                            Making      Making
                                                                                                      Name        calls       the country you're in or calls to    calls to
                                 Andorra, Austria, Belgium, Canary Islands Cyprus,
                                                                                                                  whilst      back to the UK (includes Zone 1-2    Zone 3-7
                                     Denmark, Finland (inc. Aland Islands), France,
                                                                                                                  abroad      Answerphone)
                              Germany, Gibraltar, Greece, Iceland, Italy (inc Vatican
Zone 2          Europe 1          City), Liechtenstein, Luxembourg, Malta, Monaco,                    Ireland &
                                                                                                                   Free of
                                    Netherlands, Norway, Portugal (inc. Azores and              1     Channel                         Note 1              Note 2        £0.65
                                                                                                                   charge
                                  Madeira), San Marino, Spain (inc. Canary Islands,                   Islands
                                            Ceuta and Melilla ), Sweden, Switzerland                  EE
                                                                                                                   Free of
                                 Albania, Belarus, Bosnia & Herzegovina, Bulgaria,              2     Business                        Note 1              Note 2        £0.85
                                                                                                                   charge
                               Croatia, Czech Republic, Estonia, Georgia, Hungary,                    Zone
Zone 3          Europe 2                                                                              Other
                               Latvia, Lithuania, Macedonia, Moldova, Montenegro,               3                   £0.50              £0.75
                              Poland, Romania, Serbia, Slovakia, Slovenia, Ukraine                    Europe
                                                                                                      Asia
                               Australia, China, Hong Kong, Japan, Korea Republic
Zone 4         Asia Pacific                                                                           Pacific &
                              (South), Malaysia, New Zealand, Singapore, Thailand               4                   £0.50              £0.75
                                                                                                      South
                USA and                                                                               Africa
Zone 5                                                                Canada, USA                                                                               £1.75
                Canada                                                                                USA &
                                                                                                5     Canada        £0.50              £0.85
              Middle East                                                                             Middle
                                Bahrain, Egypt, Kuwait, Oman, Qatar, Saudi Arabia,              6                   £0.75             £1.10
Zone 6        and South                                                                               East
                                                 South Africa, United Arab Emirates
                 Africa                                                                               Rest of
                                                                                                7                   £0.85              £1.20
                                                                                                      World
Zone 7        Rest of World                                       All other countries         Other   Aircraft      £1.00              £1.75

                                                                                             1: Usage decrements UK allowance or is charged at domestic rates
                                                                                             dependent on the call type
                                                                                             2: Usage decrements UK allowance or is charged at UK other mobile rates




B2BLegal1205 EE Price Guide for Large Business EXT Document                                                                                                © EE Limited 2018
V5.5 01.08.2018
                                                                                        19
For making calls in Europe (zones 1 and 2), there is a 30 second minimum              Standard Messaging Roaming Charges
call charge followed by per second billing in zones 1-2. For receiving calls,         Zone name             Sending a text      Under 50 KB         Above 50 Kb MMS2
it’s per second billing from the start. For making and receiving calls outside                              when abroad            MMS1
of this area there is a 60 second minimum call charge and per second                  Ireland &              Decremented
                                                                                      Channel Islands            by UK
billing thereafter.                                                                                          allowance or         UK rate                 UK rate
                                                                                      EE Business
                                                                                                            charged at UK
                                                                                      Zone
                                                                                                              on net rate
                                                                                      Other Europe               £0.25             £0.60                   £0.75
                                                                                      Asia Pacific &
                                                                                      South Africa
                                                                                      USA & Canada               £0.30
                                                                                      Middle East                                  £1.00                   £1.50
                                                                                      Rest of World
                                                                                      Aircraft                   £0.50
                                                                                      1Standard    MMS (for example a single photo up to 50KB)
                                                                                      2Multiple   MMS (for example multiple photos/a video or any message over
                                                                                      50Kb)
                                                                                      Sending an MMS if you have a 4GEE service plan will also
                                                                                      decrement any data bundle or incur relevant out-of-bundle data
                                                                                      charges.




B2BLegal1205 EE Price Guide for Large Business EXT Document                                                                                            © EE Limited 2018
V5.5 01.08.2018
                                                                                 20
Standard Data Roaming Charges                                                        EE Business Zones
                                             Rest of the world   Andorra and         Zone        Zone name                                                   Countries
Out of bundle            Europe rate
                                             rate (Zones 3-7)     Moldova                          Ireland &
usage                    (Zones 1-2)                                                 Zone 1                         Guernsey, Isle of Man Jersey, Republic of Ireland
                                                incl other                                      Channel Islands
                     Decremented by UK                                                                             Austria, Belgium, Bulgaria, Croatia, Cyprus (south),
Roaming data         allowance or charged       £5.50 / MB       £0.0419 / MB                                        Czech Republic, Denmark, Estonia, Finland (inc.
                     at UK domestic rate                                                                                   Aland Islands), France (inc. French Guiana,
                                                                                                                    Guadeloupe, Martinique and Reunion), Germany,
Data Roaming Cap                                                                                                     Gibraltar, Greece, Hungary, Iceland, Italy, Latvia,
                                                                                                 EE Business
                                                                                     Zone 2                              Liechtenstein, Lithuania, Luxembourg, Malta,,
                                                                                                    Zone
                                            Rest of the world    Andorra and                                          Monaco, Netherlands, Norway, Poland, Portugal
Per calendar month       Europe rate
                                            rate (Zones 3-7)      Moldova                                            (inc Azores and Madeira), Romania, San Marino,
(not bill cycle)         (Zones 1-2)
                                                incl other                                                              Slovak Republic, Slovenia, Spain (inc. Canary
                            £42.26                 7MB             867MB                                            Islands, Ceuta and Melilla), Sweden, Switzerland,
                                                                                                                                                     Vatican City (Italy)

Roam Like at Home Surcharges                                                                                      Albania, Andorra, Belarus, Bosnia and Herzegovina,
                                                                                                                   Cyprus (North), Faroe Islands, Georgia, Israel (inc.
                                                                                     Zone 3      Other Europe
                                                                                                                        Palestine), Macedonia, Moldova, Montenegro,
If a User breaches a fair use policy while using Roaming in Business Travel                                                                   Serbia, Turkey, Ukraine.
Zones 1 & 2, or if it appears a Connection is being used abroad for more                         Asia Pacific &
                                                                                                                           Australia, China, Hong Kong, Japan, Korea
than 2 months out of any 4 month period EE may ask the User to stop                  Zone 4                                 Republic (South), Malaysia, New Zealand,
                                                                                                 South Africa                       Singapore, South Africa, Thailand.
Roaming. If Roaming continues, EE may apply a surcharge to that User’s
                                                                                     Zone 5     USA & Canada                                              Canada, USA
Roaming data usage of £6.51/GB of data usage, 0.8p / SMS and 2.7p /
minute for voice calls made and 0.9p / minute for voice calls received. This                                      Bahrain, Egypt, Jordan, Kuwait, Oman, Qatar, Saudi
                                                                                     Zone 6       Middle East
                                                                                                                                                        Arabia, UAE
surcharge will be in addition to the usual Service Plan or Service Plan Add-
On Charges.                                                                          Zone 7      Rest of World           All other countries with EE network coverage

                                                                                     Aircraft       Aircraft                                                         N/A



                                                                                     Andorra and Moldova will continue to have the following roaming rates

                                                                                     Receiving    Making calls either   Making   Making              SMS        MMS
                                                                                     calls whilst to the country you're calls to calls to
                                                                                     abroad       in or back to the UK Zone 1-2 Zone 3-7
                                                                                                  (includes
                                                                                                  Answerphone)
                                                                                       £0.0082           £0.0646         £0.0646   £0.85           £0.0243     £0.0419



B2BLegal1205 EE Price Guide for Large Business EXT Document                                                                                           © EE Limited 2018
V5.5 01.08.2018
                                                                                21
Additional Charges
Payment related charges
                                                                             £0.00
Non-direct debit payment                        (Invoices issued from 13th January
                                                                             2018)
Payment failure – direct debit, credit, debit
                                                       £5.00 per failure (VAT n/a)
or charge card
Device Unlocking Fee                                                         £7.49
Replacement SIM Card Fee                                                    £3.00
Suspension Lifting Fee                                                     £25.00
Disconnection Fee                                                          £25.00
Inactive Connection Fee (per connection)                               50p per bill
Fully itemised paper bill (per group, per                                  £25.00
month)

EE may vary the Additional Charges, or introduce other Additional Charges
for account management purposes from time to time.
Please note that if an individual User is paying by recurring credit card
authority or direct debit on a Corporate account then payment will
automatically be taken (in the case of direct debit) or charged (in the case of
credit cards) 25 days after an invoice has been raised – irrespective of what
the contractual payment terms are




B2BLegal1205 EE Price Guide for Large Business EXT Document                                © EE Limited 2018
V5.5 01.08.2018
                                                                                      22
Calls to landlines
                                                                                           What’s included
Part 4 – Voice Service Plan Add-Ons                                                                                   Calls within the UK to UK landlines beginning with
                                                                                                                      01/02/03 subject to a fair use policy of 3,000 minutes
                                                                                                                      per User per month
Unlimited Calls & Texts to EE, Orange & T-                                                 Minimum Connection         30 days. Bundles subject to a Service Plan must remain
Mobile                                                                                     Period                     until expiry of the Minimum Connection Period for that
                                                                                                                      Service Plan
£5.00 per User per month for unlimited calls and text messages to all EE,                  Price                      £6.50 per month
Orange, and T-Mobile numbers from within the UK.                                           Extra terms and conditions
                                                                                           nly one bundle may be active per Connection at any one time.
Extra Terms
                                                                                           Text Messaging Bundles
The Unlimited Calls to EE, Orange & T-Mobile bundle must be applied to all                             Single user bundles                 Shared user bundles
                                                                                                       30 day
voice Connections on your account. Once this Add-On has been applied to                    Text bundle                 contracted          30 day contract     contracted
                                                                                                       contract
your account, it cannot be removed for the duration of your Agreement.                     250         £3.00           £2.56               £3.00               £2.56
Unlimited calls & texts are designed for normal person to person use only.                 500         £4.80           £4.10               £4.80               £4.10
                                                                                           1000        -               -                   £9.60               £8.20
Calls of a duration of 90 minutes or more may be charged at EE’s standard                  2000        -               -                   -                   £16.00
out-of-bundle rates. If a Connection contacts over 1000 unique numbers in                  5000        -               -                   £48.00              £41.00
a month, EE reserves the right to Suspend that Connection.                                 Unlimited* £7.50            £6.50               -                   -

                                                                                           What’s included               Standard person to person text message sent within
                                                                                                                         the UK. Unlimited* text bundles are subject to a fair
Calls to EE and Orange bundle                                                                                            use policy of 3,000 text messages per User per
What’s included           Calls within the UK to EE and Orange mobiles within                                            month.
                          the UK, subject to a fair use policy of 3,000 minutes per        Minimum Connection            30 days. Bundles subject to a Service Plan must
                          User per month                                                   Period                        remain until expiry of the Minimum Connection Period
Minimum Connection        30 days. Bundles subject to a Service Plan must remain                                         for that Service Plan
Period                    until expiry of the Minimum Connection Period for that           Extra terms and conditions for text bundles
                          Service Plan
Price                     £6.50 per month                                                  All text bundles (excluding unlimited* bundles) can be added to an account up to 3
Extra terms and conditions                                                                 times to give larger bundles.
Only one bundle may be active per Connection at any one time.
                                                                                           Photo Messaging Bundles
                                                                                           Inclusive photo                                                        Bundle price
                                                                                           messages

                                                                                           15                                                                               £2.55
                                                                                           50                                                                               £4.17
                                                                                           100                                                                              £6.25



B2BLegal1205 EE Price Guide for Large Business EXT Document                                                                                                  © EE Limited 2018
V5.5 01.08.2018
                                                                                      23
Miscellaneous
What’s Included            Standard person to person photo messages sent
                                                                                    Orange Messenger, Orange Text Information
                           within the UK
                                                                                    Charges for          Connection           Monthly charge     Single message
                                                                                                         charge                                  charge
Minimum Connection         30 days. Bundles subject to a Service Plan must          Text info            Free of charge       Free of charge     Financial: 25p
Period                     remain until expiry of the Minimum Connection                                                                         news, sport,
                                                                                                                                                 weather, traffic:
                           Period for that Service Plan                                                                                          10p

Extra Terms and Conditions for Photo Messaging Bundles
                                                                                    Conference Calling
Only one bundle may be active per Connection at any one time. If a single
                                                                                    Connection charge              Monthly charge                Call charges
user bundle is activated by a group leader or sharer, only that individual’s
                                                                                    Free of charge                 Free of charge                As per tariff
usage will decrement the bundle – i.e. the bundle is not shared across the
                                                                                    Only charged for outgoing calls within the conference
Users on a shared Service Plan. Single User only. Cannot be used in
conjunction with any other photo message bundle, photo message offer or
                                                                                    Answer Fax
promotion.
                                                                                    Charges for      Connection charge     Monthly charge      Call charge
                                                                                    Answer Fax       Free of charge        Free of charge      As per Answer Phone
Sending an MMS if you have a 4GEE service plan will also decrement                                                                             tariff
any data bundle or incur relevant out-of-bundle data charges.




B2BLegal1205 EE Price Guide for Large Business EXT Document                                                                                        © EE Limited 2018
V5.5 01.08.2018
                                                                               24
Orange Business Text Messaging                                                                 your voice Service Plan. Whilst you are abroad, Pocket Landline calls you
       Texts per month       Combined tariff (pence per      Combined tariff (pence per        receive will incur Roaming Charges as per your Service Plan.
                             message)                        message)
Band   from        To        To EE & To other Internati      To EE & To other Internati        What’s Included            Provision of one or more fixed landline numbers
                             Orange   networks onal          Orange   network onal
                             mobiles (inc. T-                mobiles (inc T-
                                                                                                                          and intelligent routing of inbound calls
                                      Mobile)                         Mobile)                                             terminating on an EE or Orange mobile. Routing
A      1           24,999    6.0p        6.0p      8.0p      4.0p     8.0p       8.0p                                     and availability of the landline number(s) can be
B      25,000      99,999    4.0p        4.0p      5.3p      3.0p     6.0p       6.0p
C      100,000     249,999   3.3p        3.3p      4.4p      2.6p     5.2p       5.2p                                     managed via a web accessible on-line portal
D      250,000     999,999   3.1p        3.1p      4.1p      2.4p     4.8p       4.8p
E      1,000,000   N/A       3.0p        3.0p      4.0p      2.0p     4.0p       4.0p
Only available to corporate customers.

                                                                                               Minimum Connection Minimum Agreement Term (as stated in your
EE Pocket Landline                                                                             Period             Agreement) or the remainder of that Minimum
                                                                                                                  Agreement Term where Pocket Landline is added
Choose how many numbers or mobiles you need on the service:
                                                                                                                  during the term of your Agreement.
Product                             Description                            Monthly
                                                                           charge
                                    Allows one UK Pocket Landline          £10
Pocket Landline                     number to be routed to your existing                       Extra terms and conditions for Pocket Landline
One-to -One                         EE business UK mobile - great if
                                    you’re a sole trader.
                                                                                               Maximum of 10 landline numbers and/or mobile numbers can be added.
                                    Choose more than one UK Pocket         £10 per             Pocket Landline number(s) will cease to exist upon Disconnection. Pocket
                                    Landline number, all routed to a       landline            Landline numbers are subject to availability and will be allocated on a first
                                    single EE business UK mobile -         number
Pocket Landline                                                                                come first served basis. Pocket Landline options: one-to-one (one UK
                                    perfect for promoting separate
Many to One                                                                                    landline number linked to one EE mobile); many-to-one (more than one UK
                                    aspects of your business or
                                    widening your geographical                                 landline number linked to one EE mobile); one-to-many (one UK landline
                                    customer base
Pocket Landline                                                            £15
                                                                                               number linked to up to UK Orange or EE mobiles depending on plan).
                                    Ideal for larger businesses who want
One to Many (up to five             to manage inbound calls across a                           Roaming Charges apply as per your Service Plan if any Device associated
mobiles)                            team - one UK Pocket Landline can                          with Pocket Landline is used abroad.
Pocket Landline                     be routed to up to 10 EE business      £25
One to Many (up to 10               UK mobiles                                                 Porting-In
mobiles)
                                                                                               Existing landline numbers can be ported in for use as a Pocket Landline
Callers phoning the Pocket Landline number will be charged at standard                         number. Porting-in requests may be cancelled on 3 working days’ written
landline rates. Outbound voice calls made on a Device associated with                          notice prior to communicated porting date, and EE will confirm receipt of
Pocket Landline will be charged as a standard voice call in accordance with                    any such request. Porting can take up to 15 working days and EE cannot
                                                                                               guarantee a port request can be concluded. You are responsible for


B2BLegal1205 EE Price Guide for Large Business EXT Document                                                                                                 © EE Limited 2018
V5.5 01.08.2018
                                                                                          25
settling any outstanding payments or Termination Charges with your                  WiFi Calling
existing landline provider. Certain types of telecommunication lines such
as (but not limited to) Private Branch Exchange (PBX) and Integrated
                                                                                    With Wi-Fi Calling, Users with a compatible Device can make and receive
Services Digital Network (ISDN) lines cannot be ported across to Pocket
                                                                                    calls and send and receive SMS in the UK over compatible Wi-Fi
Landline. Once a landline is ported, it will no longer ring on the relevant
                                                                                    networks, as if they were connected to the EE mobile network.
fixed phone and there will be no dial tone on that fixed phone. Any existing
services on that fixed line number (e.g. broadband, inbound and outbound            All calls made or texts sent using WiFi Calling will be charged as per the
voice calls, BT Redcare and alarms) will terminate and EE is not liable for         EE Service Plan set out in the Customer’s agreement with EE or in the EE
any losses, damages, costs or expenses arising from or in any way                   Price Guide for Large Business. Calls and SMS will appear as normal in
connected with the termination of such services.                                    the Customer’s itemised bill.
                                                                                    EE firmware must be installed on a compatible Device for Wi-Fi Calling to
                                                                                    be enabled. Devices originally purchased from other operators and some
Porting-Out
                                                                                    indirect resellers (even where the Device is listed as WiFi Calling
Porting-Out a mobile number to another service provider will terminate the
                                                                                    compatible) may not work with EE’s WiFi Calling solution.
Pocket Landline number associated with the mobile number and the
Pocket Landline service will be terminated.                                         Eligible Customers will have the WiFi Calling add-on automatically applied,
                                                                                    or can request WiFi Calling be added at no additional cost. Customers can
Porting-Out can only be requested by you asking your new service                    remove the add-on from individual Connections at any time by contacting
provider (and not EE). Your new service provider would be responsible for           EE on 158.
managing the porting-out process on your behalf. You are responsible for            Requirements
all costs associated with porting out.
                                                                                    To be eligible for WiFi Calling the Customer must have a compatible EE
                                                                                    Device with up-to-date software, a 4GEE data bundle, and a voice service
Portal                                                                              plan.
Computer and internet access is required for use of Portal (Portal can also
                                                                                    Users will see a WiFi Calling icon on the phone when WiFi Calling is ready
be accessed via smartphone device and active data connection). You are
                                                                                    to use. WiFi Calling will then work when Users are connected to a suitable
responsible for configuration of the Pocket Landline service via the Portal
                                                                                    WiFi network. The Wi-Fi connection process and behaviour of Wi-Fi
and EE accepts no liability for any losses incurred or arising from your use
                                                                                    Calling will depend on the Device. Some Devices may only use WiFi
of the Portal. EE reserves the right to change passwords or suspend
                                                                                    Calling if you have no signal at all on the EE mobile network. The
access to the Portal at any time to protect the security of Pocket Landline
                                                                                    Customer should check the specifications of its Devices.
or to stop any suspected abuse.
                                                                                    The Customer shall ensure its Users are using any WiFi network in line
                                                                                    with its terms and conditions. Users may be charged by the WiFi provider
                                                                                    for access to the WiFi network.


B2BLegal1205 EE Price Guide for Large Business EXT Document                                                                                    © EE Limited 2018
V5.5 01.08.2018
                                                                               26
You can also read
Next part ... Cancel