MAY 15, 2018 THUNDERSTORM - NYS PSC EMERGENCY PERFORMANCE METRICS SCORECARD
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NYS PSC EMERGENCY PERFORMANCE METRICS
SCORECARD
MAY 15, 2018 THUNDERSTORM
TABLE OF CONTENTS
Storm Summary .............................................................................................................................................................3
Event Preparation..........................................................................................................................................................4
1.1 Employee / Contractor Planning..........................................................................................................................4
1.2 Press Releases Issued / Text Messages / Emails Sent..........................................................................................6
1.3 Municipal Conference Calls .................................................................................................................................7
1.4 LSE Customers Alerted.........................................................................................................................................8
1.5 Points of Contact for Critical Facilities Alerted ....................................................................................................9
1.6 Compliance with Training Program ...................................................................................................................10
1.7 Participation in all pre-event mutual assistance group calls .............................................................................11
1.8 Verify materials / Stock Levels; Restock within 24 hours ..................................................................................12
Operational Response .................................................................................................................................................13
2: Wires Down ........................................................................................................................................................13
3: Preliminary Damage Assessment........................................................................................................................14
4: Crewing...............................................................................................................................................................15
5 & 6 Estimated Time of Restoration Establishment, Publication and Accuracy.....................................................16
NYSEG Brewster...................................................................................................................................................16
NYSEG Liberty ......................................................................................................................................................17
5: Publication of ETRs .............................................................................................................................................18
NYSEG Brewster...................................................................................................................................................19
NYSEG Liberty ......................................................................................................................................................20
6: ETR Accuracy.......................................................................................................................................................21
NYSEG Brewster...................................................................................................................................................22
NYSEG Liberty ......................................................................................................................................................23
7: Municipality Coordination ..................................................................................................................................24
8: County EOC Coordination ...................................................................................................................................26
9: Utility Coordination ............................................................................................................................................28
10: Safety ................................................................................................................................................................29
11: Mutual Assistance.............................................................................................................................................30
NYSEG PSC Scorecard: May 15, 2018 Thunderstorm i12: Restoration Times.............................................................................................................................................32 Communication ...........................................................................................................................................................33 13: Call Answer Rate ...............................................................................................................................................33 14: Municipal Calls..................................................................................................................................................34 15: Web Availability ................................................................................................................................................36 16: LSE Customers Contacted .................................................................................................................................37 17: PSC Reporting ...................................................................................................................................................38 18: Customer Communications ..............................................................................................................................40 19: Outgoing Messages on Telephone Line ............................................................................................................44 20: PSC Complaints .................................................................................................................................................45 Appendices A: NYSEG and RG&E Electric Utility Emergency Plan B: Division Maps, Weather Forecasts, Damage Prediction Models and Other Procedures C: Resource Information D: News Releases, Website Updates and Social Media E: Outreach Communications F: NAMAG Conference Call Notes G: LSE Customer Communications H: Recorded Message Logs NYSEG PSC Scorecard: May 15, 2018 Thunderstorm ii
STORM SUMMARY
NYSEG (the Company) prepared for and responded to a thunderstorm event beginning May 15, 2018 with
restoration activities continuing through May 21, 2018. This weather event caused winds in excess of 65 mph in
the Brewster and Liberty divisions. As two divisions had restorations lasting longer than 72 hours, the Company is
providing an Emergency Response Scorecard for this event. The Company complied with their Electric Utility
Emergency Plan throughout this event.
Weather Forecast:
The Company used two weather forecasting services, DTN and ATMOS. The Company also reviews National
Weather Service (NWS) and other governmental or readily available weather sources, or media-based weather
sources. DTN issued a forecast on May 13 at 6 AM with an advisory for a thunderstorm event on May 15. ATMOS
issued a forecast on Monday that indicated the state would receive non-severe thunderstorms, with heavy
downpours and low frequency cloud to ground lightning; damaging wind gusts were not expected. There was a
possibility that the southern third of the state would not see the storm impacts. Meteorologists were predicting a
high wind associated with the band of thunderstorms predominately on the eastern side of the state. On May 14
with the 3 PM report the winds gust forecasts were increased to 55 mph with a potential of 60 mph. The forecasts
wind gusts again increased in the May 15 2 PM forecast to 65 mph gusts with a 70% confidence level. This storm
intensified with nearly no warning; the Company receiving warnings from their contract meteorologist, ATMOS,
and National Weather Service at 2:44 PM that the weather system was increasing, developing the threats of
tornadoes across southeastern New York.
Actual Weather:
The high winds and thunderstorms forecasts materialized in the afternoon, at approximately 3 PM, through the
evening of May 15. Associated with the thunderstorms were confirmed tornados in Ulster, Sullivan and Orange
counties in the Liberty division and in Putnam County in the Brewster division. Wind gusts were recorded in excess
of 65 mph in much of these areas and a peak gust of 78 mph was recorded in Dutchess County. Hail from 0.75”-
2.75” was recorded as part of the thunderstorm and tornado activity.
The following divisions reached the 72 hour threshold for Scorecard reporting:
Peak Peak Day/Time Start of Restoration 90% Customers Fully restored Total affected
Customers Out restored customers
NYSEG 69,024 5/15/18 10:00 PM 131,655
Brewster 55,645 5/15/18 10:00 PM 5/17/18 1:00 PM 5/18/18 7:44 PM 5/20/18 8:52 PM 97,704
Liberty 14,647 5/15/18 5:00 PM 5/17/18 1:00 PM 5/18/18 9:45 PM 5/20/18 4:05 PM 33,961
NYSEG PSC Scorecard: May 15, 2018 Thunderstorm 3 of 45EVENT PREPARATION
1.1 E MPLOYEE / CONTRACTOR P LANNING
1.1 Employees/Contractors planning
May 14, 2018
On Monday, May 14, 2018, the Assistant Area Commander – Planning provided the Area Commander and Area
Command - Deputy the weekly availability report. This report provides the full time equivalent (FTE) resources
available by location for Company line, contract line, contract tree and UC&M, with details listed by location for
line and tree workers. This report is found in Appendix C.
The Company’s contract meteorologist DTN issued a forecast alert for a potential EEI Threat Level 2 gusts and EEI
Threat Level 2 sustained winds event for day two. EEI levels are defined as follows:
Forecast Level Definition
Wind Wind/Gu Confidence Level
Snow Ice
Speed st = 35 >= 1/10 m through the event
>= 25 mph >= 6 in.
2 mph in. >=70% chance the most likely index level remains at that level
High
>= 55 >= 12 >= 3/8 through the event
Watch - 3 >= 40 mph
mph in. in.
Warning - >= 70 >= 24
>= 60 mph >= 1 in.
4 mph in.
After the release of this DTN forecast, the following email was sent to all Area Command and Incident Command
Staff on May 14 at 7:26 AM.
May 15, 2018
At 6 AM, the Company’s contract meteorologist DTN issued a forecast alert for a potential EEI Threat Level 3 gusts
in the Liberty and Brewster Divisions and EEI Threat Level 2 sustained winds event for day one. EEI levels are
defined above. At 2:11 PM, the Company’s contract meteorologist DTN issued a forecast alert for a potential EEI
Threat Level 4 for lighting, Level 3 gusts in the Liberty and Brewster Divisions and EEI Threat Level 2 sustained
winds event for day one. At this time, Liberty, Mechanicville, Oneonta and Brewster Divisions were all put under a
possible tornado watch.
NYSEG PSC Scorecard: May 15, 2018 Thunderstorm 4 of 45According to NYSEG’s Emergency Operating Procedure EOP-040 (Appendix B), Resource Staging and Allocation
Process, the Company’s Damage Prediction Model is run when NYSEG receives a weather forecast alert above an
Energy Event Index (EEI) 2. The EOP-040 outlines the following steps:
Monitoring of forecasts and prediction modeling
Resource availability and needs based on event predictions
Resource acquisition from affiliates, contractors and mutual assistance groups
Resource staging
Company personnel continued to follow the steps covered in EOP-040 Resource Staging and Allocation Process.
As a result, at approximately 3 PM, the Area Commander placed all Area Command and Incident Command staff
on alert for a May 15, event per the Company’s Electric Utility Emergency Plan. Incident Commanders were
contacted and all areas were requested to hold all staff beyond normal closing and prepare for mobilization of wire
guards and damage assessors.
The first request for crew movements began immediately after the DTN threat level 4 was issued. Fifteen
contractor crews were requested to begin movement from their staging area in Binghamton to the Brewster
Division at 4 PM. Crew movement requests continued throughout the day and evening and by 9:30 PM, 490
contractor FTEs were in route to Brewster and 81 contractor FTEs were in route to Liberty as well as 38 internal
FTEs.
A NAMAG (North Atlantic Mutual Assistance Group) call had been scheduled for 2 PM. The Company was holding
their native and non-IOU (Investor Owned Utility) resources acquired for the pending weather due to being subject
to the event, as the call was occurring before the extreme weather was known. During the call, all NAMAG
members were made aware of the developing weather (as was known at that time), and a second call was
scheduled for 7:30 PM. The one offer available (60 FTEs from Canada) was not taken by any member companies as
the group determined that the weather impacts were not fully known at this time, and that it would be a better
use of the resources to await actual impacts before making the allocation. Further details on resource requests
after event impact are detailed in Section 11 – Mutual Assistance.
NYSEG PSC Scorecard: May 15, 2018 Thunderstorm 5 of 451.2 PRESS RELEASES ISSUED / TEXT MESSAGES / EMAILS SENT 1.2 Press Releases issued / text messages / emails sent Pre Storm Communications Consistent with our Company’s Electric Utility Emergency Plan Section 9.2, the Public Information Office, in conjunction with Area Command, enacted pre-event communications to help raise awareness. NYSEG took measures to communicate pre-storm messages to the general public. Pre-storm communications included messages on Twitter, and Facebook posts. Communications included the following: How customers should prepare in advance of the event Methods to contact the Company Where to find outage information Safety reminders for wires down and power restoration Crews will be working until service is restored to every customer Methods of communication included the following: Three Twitter messages: Starting at 4:02 PM on March 15 Three Facebook posts: Starting at 4:02 PM on March 15 Pre-storm email communications were not sent prior to the event as the potential extent of the extreme weather was not known until a few hours before the start of the event. NYSEG PSC Scorecard: May 15, 2018 Thunderstorm 6 of 45
1.3 MUNICIPAL CONFERENCE CALLS 1.3 Municipal Conference Calls held and highly effective 1.3 Municipal Conference Calls held and effective Based on the timing of the extreme weather prediction, and the anticipated outages no pre-event municipal conference calls were held. Company outreach managers received weather alerts from Dutchess and Westchester County EOCs is advance of the storm, and provided this information internally to Area Command staff. The outreach manager/PLO in the Brewster Division was in contact with the Westchester EOC in advance of the storm regarding situational awareness and planning. Public Liaison Officers were on alert and were deployed as soon as impact areas were known. NYSEG PSC Scorecard: May 15, 2018 Thunderstorm 7 of 45
1.4 LSE CUSTOMERS ALERTED 1.4 LSE Customers Alerted The Company’s Electric Utility Emergency Plan Section 9.3 outlines our protocols for contacting Life Support Equipment (LSE) customers. Based on the timing of the extreme weather prediction, and the anticipated outages; consistent with Section 9.3.2.1 of our Electric Utility Emergency Plan pre-storm calls to Life Support Equipment customers were not initiated. NYSEG PSC Scorecard: May 15, 2018 Thunderstorm 8 of 45
1.5 POINTS OF CONTACT FOR CRITICAL FACILITIES ALERTED 1.5 Points of Contact for Critical Facilities Alerted The Company’s Electric Utility Emergency Plan Section 9.5 outlines our protocols for contacting Critical Facilities (CF). Based on the timing of the extreme weather prediction, and the anticipated outages; consistent with Section 9.5.2.1 of our Electric Utility Emergency Plan pre-storm calls to critical facilities were not initiated. NYSEG PSC Scorecard: May 15, 2018 Thunderstorm 9 of 45
1.6 COMPLIANCE WITH TRAINING PROGRAM 1.6 Company compliance with Training Program as specified in Commission Approved Emergency Plan Consistent with the Company’s Electric Utility Emergency Plan Section 6.4, all activated individuals in the Customer Relations Center, Damage Assessors, Public Liaison Officers and Wire Guards had received the necessary role- specific training. Personnel in functions required to support field operations during outage events receive training for their assigned roles. Each emergency response role is assigned a subject matter expert (SME) who is responsible to develop and maintain course materials and ensure employees assigned an emergency role receive the necessary training. Training is delivered in a variety of methods, according to the requirements of the role. Course materials, job aids, checklists and other role-specific information are stored on the Company’s StormCenter Intranet site, which is accessible by all employees. Employees’ training includes company-designed exercises, which include drills, tabletop and full-scale exercises. In some cases employees are trained to perform their emergency response role as part of their regular job functions. One example is our customer representative position, where employees are trained to respond to outage calls as part of their regular job progression training. On site and refresher training is provided as required. During times of need for additional support, “just-in-time” training can be provided to employees. NYSEG PSC Scorecard: May 15, 2018 Thunderstorm 10 of 45
1.7 PARTICIPATION IN ALL PRE-EVENT MUTUAL ASSISTANCE GROUP CALLS
1.7 Participation in all pre-event mutual assistance group calls
The Company’s Electric Utility Emergency Plan Section 7 outlines our interactions with mutual assistance
organizations.
NYSEG participated in mutual assistance activities as a member of two mutual assistance organizations:
North Atlantic Mutual Assistance Group (NAMAG), a consortium of investor-owned utilities (IOUs) in the
Mid-Atlantic, New England and Canadian Provinces of New Brunswick, Ontario and Quebec.
New York Public Private Mutual Assistance Protocol (NYPPMAP), an assistance agreement among New
York IOUs, the New York Power Authority (NYPA), members of the New York Association of Public Power
(NYAPP), and members of the Municipal Electric Utilities Association of New York (MEUA).
Notes from the NAMAG leadership calls can be found in Appendix F. No notes were provided for interactions
among the membership of NYPPMAP.
May 15, 2018
Due to the short lead time between the weather forecast warnings and event impact, only one NAMAG call was
held prior to the event impact, at 2 PM on May 15. The Company participated in this (and all) mutual assistance
meetings and held resources due to being subject to the potential weather event. Subsequent to the event impact,
the Company requested transmission and distribution line resources and tree resources from all mutual assistance
partners. All the Company’s New York requests for this event were for the NYSEG service areas as the RG&E
service area did not receive sustained damage.
NYSEG reached out to the NYPPMAP on May 15 at approximately 5 PM to make them aware that an event was on-
going and requested available municipal and NYPA resources.
NYSEG complied with their Electric Utility Emergency Plan Section 7 in regards to mutual aid organization.
NYSEG PSC Scorecard: May 15, 2018 Thunderstorm 11 of 451.8 VERIFY MATERIALS / STOCK LEVELS; RESTOCK WITHIN 24 HOURS
Verify Materials / Stockpiles level based on forecast. If materials are not on hand, correct situation
1.8
within 24 hours
Standard stock levels typically include materials for planned work, unplanned work and storm coverage. Materials
were found to be at more than adequate levels based on forecasts of system impacts. Following Stores Storm
Operating Process (Appendix B) all staffing was advised of the potential storms. Inventory Management alerted
key vendors to be on standby due to a potential event. Additionally, storm kits with general stock for contractors
to utilize during the restoration event were available.
NYSEG’s activities and the data demonstrate compliance with our Electric Utility Emergency Plan Section 6.3 and
the appropriate verification of storm stocking levels as set forth in the measurement criteria for this metric.
NYSEG PSC Scorecard: May 15, 2018 Thunderstorm 12 of 45OPERATIONAL RESPONSE
2: WIRES DOWN
Response to downed wires < 18 hours (3-5 day restoration)
2 Down Wires reported by Municipal
Emergency Official. < 36 hours (> 5 day restoration)
The event for the NYSEG Brewster and Liberty Divisions lasted more than five days; in both the NYSEG Brewster
and Liberty Divisions, the Company responded within 36 hours to 100% of wires down that were reported by
emergency management and municipal officials.
Number of Wires Down
Division Reports by Municipal Responded < 36 Hours Responded >36 Hours
Emergency Officials
NYSEG Brewster 65 65 0
NYSEG Liberty 44 44 0
NYSEG PSC Scorecard: May 15, 2018 Thunderstorm 13 of 453: P RELIMINARY DAMAGE ASSESSMENT
Preliminary
Completion of preliminary
3 Damage < 24 hours from start of restoration
damage assessment
Assessment
Per the Company’s Emergency Operating Procedure EOP-022 – Preliminary and Detailed Assessment Information
Gathering which can be found in Appendix B, the objective of preliminary assessment is to capture the most critical
information like broken poles, blocked roads, trees or tree debris on company facilities and leaking or damaged
transformers. Preliminary damage assessment is critical in establishing restoration resource needs and
development of preliminary ETRs. This assessment is conducted by vehicle at speeds safe for road conditions and
does not include off road right of way assessment. All damage assessment teams or individuals were provided an
iPad with accessories (car charger, stylus, instruction manual, and laminated assessment instructions) and a
printed circuit map of the area to be assessed.
The NYSEG Brewster and Liberty divisions completed preliminary damage assessment within 24 hours from their
respective start of restoration. In addition to damage assessors, all areas utilized additional means to gather
damage data, such as customer calls, municipally reported damage, local official calls, Outage Management
System (OMS), Field Circuit Coordinators (FCCs) and field crews. The Company also uses data provided by
municipal partners that participate with a damage assessment application. All damage data is instrumental in
establishing ETRs and necessary when creating crew packets for restoration crews.
Was preliminary damage
Division Types of Assessment Used
assessment done within 24 hours?
Brewster Yes Damage Assessors, crew reports, FCCs, municipal damage
assessment application data and review of OMS data
Liberty Yes Damage Assessors, crew reports, FCCs and review of OMS data
NYSEG PSC Scorecard: May 15, 2018 Thunderstorm 14 of 454: CREWING
80% of the forecast crewing
4 Crewing < 48 hours from the start of restoration
committed to the utility
The Company determines weekly crew availability each Monday as identified in Section 1.1, and then initiate the
Contract Coordinator and MAG liaison roles as part of the Area Command and Area Command – Planning
functions. On Monday May 14, a normal level of line and tree FTE complement was available; this was increased
significantly to reflect the additional resources required to enhance restoration efforts.
NYSEG followed procedures outlined in EOP-040, to determine staffing, along with crewing guidelines outlined in
Section 8.1.1 in the Company’s Electric Utility Emergency Plan, Activation. Damage Prediction models run on May
14 indicated the potential for minimal incidents affecting less than 600 customers and less than 10 incidents. By
Wednesday morning May 16, the Company had approximately 1,090 internal line and contract line FTEs
committed to emergency response. By May 20, the Company had approximately 1,600 internal line and contract
line FTEs committed to emergency response. Resource count details are in Appendix C.
Estimated number of Line worker full time equivalents (FTEs) at 4 FTEs at 8 crew hours per incident
incidents crew hours per incident (normal storms) (winter travel)
< 50 incidents 26 50
50 - 100 50 100
100 - 150 76 150
150 - 200 100 200
200 - 250 126 250
> 300 incidents 150 300
NYSEG PSC Scorecard: May 15, 2018 Thunderstorm 15 of 455 & 6 ESTIMATED TIME OF RESTORATION E STABLISHMENT, PUBLICATION AND ACCURACY Following nine charts display key information for each of the divisions included in this report. NYSEG BREWSTER NYSEG PSC Scorecard: May 15, 2018 Thunderstorm 16 of 45
NYSEG LIBERTY NYSEG PSC Scorecard: May 15, 2018 Thunderstorm 17 of 45
5: PUBLICATION OF ETRS
Exceeds expectation:
< 24 hrs (3-5 day restoration)
< 36 hrs (> 5 day restoration)
Publication of Global ETR in
accordance with ETR Protocol
Meets expectation:
< 36 hrs (3-5 day restoration)
< 48 hrs (> 5 day restoration)
Exceeds expectation:
Estimated Time of < 24 hrs (regions with 3-5 day restoration)
Restoration (Made Publication of < 36 hrs (regions with > 5 day restoration)
5 available by utility Regional/County ETRs in
on web, IVR, to accordance with ETR Protocol Meets expectation:
CSR's, etc) < 36 hrs (regions with 3-5 day restoration)
< 48 hrs (regions with > 5 day restoration)
Exceeds expectation:
< 36 hrs (3-5 day restoration)
Publication of Local/ < 48 hrs (> 5 day restoration)
Municipal ETRs in accordance
with ETR Protocol Meets expectation:
< 48 hrs (3-5 day restoration)
< 72 hrs (> 5 day restoration)
NYSEG PSC Scorecard: May 15, 2018 Thunderstorm 18 of 45NYSEG BREWSTER Qualifying storm statistics/dates/times Date/time of event start 5/15/18 17:00 Peak customers affected 55,645 Date/time of peak customer affected 5/15/18 22:00 Date/time start of restoration 5/17/18 13:00 Date/time all customers restored 5/20/18 20:52 Storm/Outage Duration (days) >5.0 Publication of Estimated Time of Restoration (ETR) Measure Publication of Global ETR (Division) Date/Time Published (MM/DD/YYYY HH:MM format) 5/16/2018 21:30 Time to Publish (Hours) -15.5 Measure Publication of Regional ETR (by County) Counties Affected Date/Time Delivered Time to Publish (hours) DUTCHESS 5/16/2018 21:30 -15.5 PUTNAM 5/16/2018 21:30 -15.5 WESTCHESTER 5/16/2018 21:30 -15.5 Measure Publication of Local ETR (by Town/Village) Town/Village Affected Date/Time Delivered Time to Publish (hours) Amenia T 05/16/2018 21:53 -15.1 Bedford T 05/17/2018 14:08 1.1 Beekman T 05/17/2018 10:38 -2.4 Brewster V 05/17/2018 00:08 -12.9 Carmel T 05/17/2018 13:38 0.6 Kent T 05/19/2018 00:08 35.1 Lewisboro T 05/17/2018 16:53 3.9 North Salem T 05/17/2018 14:08 1.1 Patterson T 05/19/2018 00:08 35.1 Pawling T 05/19/2018 00:08 35.1 Pawling V 05/19/2018 00:08 35.1 Pound Ridge T 05/16/2018 20:53 -16.1 Putnam Valley T 05/17/2018 16:08 3.1 Somers T 05/17/2018 14:38 1.6 Southeast T 05/17/2018 10:23 -2.6 Yorktown T 05/17/2018 00:08 -12.9 NYSEG PSC Scorecard: May 15, 2018 Thunderstorm 19 of 45
NYSEG LIBERTY Qualifying storm statistics/dates/times Date/time of event start 5/15/18 16:00 Peak customers affected 14,647 Date/time of peak customer affected 5/15/18 17:00 Date/time start of restoration 5/17/18 13:00 Date/time all customers restored 5/20/18 16:05 Storm/Outage Duration (days) >5.0 Publication of Estimated Time of Restoration (ETR) Measure Publication of Global ETR (Division) Date/Time Published (MM/DD/YYYY HH:MM format) 5/16/2018 21:30 Time to Publish (Hours) -15.5 Measure Publication of Regional ETR (by County) Counties Affected Date/Time Delivered Time to Publish (hours) DELAWARE 5/16/2018 21:30 -15.5 ORANGE 5/16/2018 21:30 -15.5 SULLIVAN 5/16/2018 21:30 -15.5 ULSTER 5/16/2018 21:30 -15.5 Measure Publication of Local ETR (by Town/Village) Town/Village Affected Date/Time Delivered Time to Publish (hours) Bethel T 05/17/2018 00:08 -12.9 Callicoon T 05/17/2018 00:08 -12.9 Cochecton T 05/19/2018 22:23 57.4 Crawford T 05/17/2018 00:08 -12.9 Delaware T 05/17/2018 00:08 -12.9 Fallsburg T 05/17/2018 00:08 -12.9 Fremont T 05/17/2018 00:08 -12.9 Hancock T 05/17/2018 00:08 -12.9 Highland T 05/17/2018 00:08 -12.9 Liberty T 05/19/2018 00:08 35.1 Liberty V 05/16/2018 21:08 -15.9 Montgomery T 05/17/2018 08:53 -4.1 Monticello V 05/17/2018 00:08 -12.9 Neversink T 05/17/2018 00:08 -12.9 Rockland T 05/17/2018 00:08 -12.9 Shawangunk T 05/17/2018 00:08 -12.9 Thompson T 05/19/2018 00:08 35.1 Tusten T 05/17/2018 00:08 -12.9 Walden V 05/17/2018 08:53 -4.1 NYSEG PSC Scorecard: May 15, 2018 Thunderstorm 20 of 45
6: ETR ACCURACY
Global ETR accuracy as published in
accordance with ETR requirement Accurate within +/- 24 hours
time
Regional ETR accuracy as published in
Accurate within +/- 12 hours (3-5 day restoration)
6 ETR Accuracy accordance with ETR requirement
Accurate within +/- 24 hours (> 5 day restoration)
time
Local ETR accuracy as published in
accordance with ETR requirement Accurate within +/- 12 hours
time
ETR calculations, as documented in Section 8.2.1 of the Company’s Electric Emergency Plan, are based on a
number of data points that are refined over time. These data points include the number of incidents, the types of
incidents and the available crew resources. As the data becomes more robust (completed assessments, resources
on site), the accuracy of the ETR will increase.
NYSEG PSC Scorecard: May 15, 2018 Thunderstorm 21 of 45NYSEG BREWSTER Qualifying storm statistics/dates/times Date/time of event start 5/15/18 17:00 Peak customers affected 55,645 Date/time of peak customer affected 5/15/18 22:00 Date/time start of restoration 5/17/18 13:00 Date/time all customers restored 5/20/18 20:52 Storm/Outage Duration (days) >5.0 Accuracy of Estimated Time of Restoration (ETR) Measure Accuracy of Global ETR (Division) ETR (MM/DD/YYYY HH:MM format) 5/18/2018 19:00 Date/Time 90% Restored (MM/DD/YYYY HH:MM format) 5/18/18 19:44 Accuracy (delta hours) 0.73 Measure Accuracy of Regional ETR (by County) Counties Affected ETR Date/Time Date/Time 90% Restored ∆ Hours DUTCHESS 5/18/2018 19:00 5/19/18 17:00 22.0 PUTNAM 5/18/2018 19:00 5/20/18 8:05 37.1 WESTCHESTER 5/18/2018 19:00 5/17/18 19:29 23.5 Measure Accuracy of Local ETR (by Town/Village) Town/Village Affected ETR Date/Time Date/Time 90% Restored ∆ Hours Amenia T 5/18/18 19:00 5/18/18 10:36 8.4 Bedford T 5/17/18 16:30 5/17/18 12:44 3.8 Beekman T 5/17/18 12:45 5/17/18 10:27 2.3 Brewster V 5/18/18 19:00 5/18/18 11:30 7.5 Carmel T 5/17/18 15:45 5/17/18 20:00 4.3 Kent T 5/19/18 23:45 5/20/18 8:05 8.3 Lewisboro T 5/17/18 23:45 5/17/18 17:35 6.2 North Salem T 5/17/18 16:30 5/17/18 19:46 3.3 Patterson T 5/19/18 23:45 5/20/18 8:05 8.3 Pawling T 5/19/18 19:00 5/19/18 17:30 1.5 Pawling V 5/19/18 19:00 5/19/18 18:45 0.2 Pound Ridge T 5/18/18 19:00 5/17/18 12:44 30.3 Putnam Valley T 5/18/18 23:45 5/18/18 19:44 4.0 Somers T 5/17/18 23:45 5/17/18 19:46 4.0 Southeast T 5/18/18 23:45 5/18/18 16:31 7.2 Yorktown T 5/18/18 19:00 5/17/18 12:44 30.3 NYSEG PSC Scorecard: May 15, 2018 Thunderstorm 22 of 45
NYSEG LIBERTY Qualifying storm statistics/dates/times Date/time of event start 5/15/18 16:00 Peak customers affected 14,647 Date/time of peak customer affected 5/15/18 17:00 Date/time start of restoration 5/17/18 13:00 Date/time all customers restored 5/20/18 16:05 Storm/Outage Duration (days) >5.0 Accuracy of Estimated Time of Restoration (ETR) Measure Accuracy of Global ETR (Division) ETR (MM/DD/YYYY HH:MM format) 5/17/2018 23:45 Date/Time 90% Restored (MM/DD/YYYY HH:MM format) 5/18/18 21:45 Accuracy (delta hours) 22.00 Measure Accuracy of Regional ETR (by County) Counties Affected ETR Date/Time Date/Time 90% Restored ∆ Hours DELAWARE 5/17/2018 23:45 5/17/18 20:10 3.6 ORANGE 5/17/2018 23:45 5/18/18 18:23 18.6 SULLIVAN 5/17/2018 23:45 5/18/18 21:45 22.0 ULSTER 5/17/2018 23:45 5/17/18 16:35 7.2 Measure Accuracy of Local ETR (by Town/Village) Town/Village Affected ETR Date/Time Date/Time 90% Restored ∆ Hours Bethel T 5/17/18 23:45 5/18/18 8:09 8.4 Callicoon T 5/17/18 23:45 5/17/18 16:03 7.7 Cochecton T 5/20/18 21:00 5/20/18 14:37 6.4 Crawford T 5/17/18 23:45 5/17/18 16:35 7.2 Delaware T 5/17/18 23:45 5/17/18 15:30 8.3 Fallsburg T 5/17/18 23:45 5/17/18 17:07 6.6 Fremont T 5/17/18 23:45 5/18/18 1:30 1.7 Hancock T 5/17/18 23:45 5/17/18 20:10 3.6 Highland T 5/18/18 19:00 5/18/18 20:37 1.6 Liberty T 5/19/18 23:45 5/19/18 17:17 6.5 Liberty V 5/18/18 19:00 5/17/18 15:00 28.0 Montgomery T 5/18/18 19:00 5/18/18 18:23 0.6 Monticello V 5/18/18 19:00 5/18/18 19:01 0.0 Neversink T 5/18/18 19:00 5/18/18 11:45 7.2 Rockland T 5/18/18 19:00 5/18/18 16:35 2.4 Shawangunk T 5/17/18 23:45 5/17/18 16:35 7.2 Thompson T 5/19/18 20:00 5/19/18 14:23 5.6 Tusten T 5/18/18 19:00 5/18/18 21:45 2.8 Walden V 5/18/18 19:00 5/18/18 18:23 0.6 NYSEG PSC Scorecard: May 15, 2018 Thunderstorm 23 of 45
7: MUNICIPALITY COORDINATION
Coordination w/
Municipalities regarding
Municipality hazards or electric utility Execution of Coordination Protocols pursuant
7
Coordination equipment impeding road to Commission Approved Emergency Plan
clearing, down wires, critical
facilities, etc.
The Company’s Electric Utility Emergency Plan Section 9.7 outlines our interactions with Public and Emergency
Management Officials.
NYSEG coordinated with municipalities on a continuous and as needed basis throughout the event. Public Liaison
Officers were assigned to county and local jurisdictions as well as the Sullivan County, Orange County, Putnam
County, and Westchester County Emergency Operations Centers (EOC) which served as a central point of
coordination for the county.
Municipal contacts and requests were logged for tracking and follow up with the Incident Commander or
appropriate ICS functions. The Company uses ICS-214 forms to log contacts and notable activities. A consolidated
PLO “issue log” is used to track requests received through EOCs and municipalities. An issues log was used in the
NYSEG Brewster and Liberty divisions. The log was updated by Company staff and prioritized with the Incident
Commander. Many requests for information were responded to immediately or crews were dispatched for critical
needs. There was continuous communication with municipalities to close loops when an issue was resolved or
information obtained.
NYSEG Brewster Division:
In addition to the daily municipal calls reported in Section 14 and providing daily news releases, PLOs were
available 24/7 to local municipalities and counties.
More than 330 personal contacts were made with town, city, village and county representatives during the event.
Methods of contact included emails, telephone calls, fax, and/or text messages depending on the elected or
municipal official’s preferred method of contact, the information being conveyed and the complexity of the issue
under discussion. Interactions (proactive and responsive) with municipal and elected officials focused on the
following areas of interest:
ETR updates
General situational awareness (check-in calls, planned outages, work plans)
Critical facilities, facilities of interest to municipalities and key account customers
Outage notifications/updates
Road clearing/road closures
Wires down, poles down, trees with wires
Crewing information
Specific outage inquiries
Dry ice/bottled water availability
Lodging availability
NYSEG PSC Scorecard: May 15, 2018 Thunderstorm 24 of 45NYSEG Liberty Division:
In addition to the daily municipal calls reported in Section 14 and providing daily news releases, PLOs were
available 24/7 to local municipalities and counties.
More than 160 personal contacts were made with town, city, village and county representatives during the event.
Methods of contact included emails, telephone calls, fax, and/or text messages depending on the elected or
municipal official’s preferred method of contact, the information being conveyed and the complexity of the issue
under discussion. Interactions (proactive and responsive) with municipal and elected officials focused on the
following areas of interest:
ETR updates
General situational awareness (check-in calls, planned outages, work plans)
Critical facilities, facilities of interest to municipalities and key account customers
Outage notifications/updates
Road clearing/road closures
Wires down, poles down, trees with wires
Crewing information
Specific outage inquiries
Dry ice/bottled water availability
Lodging availability
NYSEG effectively coordinated and communicated with counties and municipalities and complied with the
Company’s Electric Utility Emergency Plan Section 9.7 in regards to municipal coordination.
NYSEG PSC Scorecard: May 15, 2018 Thunderstorm 25 of 458: COUNTY EOC COORDINATION
County EOC Coordination with County Execution of Coordination Protocols pursuant
8
Coordination EOCs to Commission Approved Emergency Plan
The Company’s Electric Utility Emergency Plan Section 9.7 outlines our interaction with Emergency Management
Officials.
Contacts were made with Sullivan, Orange, Putnam, Dutchess, and Westchester Counties at the onset of the event
and as necessary throughout the event. In accordance with communications protocols established with the
counties for emergency events, NYSEG made contact with municipal and emergency management officials.
Interactions at the county level centered on general situational awareness and briefings, outage updates, road
clearing, lodging, critical facilities and ETRs.
A Liaison County/Local (EOC Representative) was assigned to the following counties Emergency Operations
Centers: Sullivan, Orange, Putnam, and Westchester Emergency Operations Centers.
Westchester EOC Orange EOC
Date Shift Date Shift
5/16/2018 7:30 - 23:00 5/17/18 8:00- 18:00
5/17/2018 8:00 - 18:00 EOC Closed 5/18/18 8:00- 17:30 EOC closed
Putnam EOC Sullivan EOC
Date Shift Date Shift
5/15/2018 22:00 - 24:00 5/15/2018 20:00 - 1:00
5/16/2018 6:00 - 22:00 5/16/2018 7:00 - 22:00
5/17/2018 6:30 - 21:00 5/17/2018 6:30 - 21:30
5/18/2018 7:00 - 18:00 EOC closed 5/18/2018 7:00 - 14:00 EOC closed
Other county EOCs impacted by the storm did not open nor request utility staff representation – see table below.
County Impacted Open? Request On-site Staffing?
Dutchess Yes No
Ulster No No
Delaware No No
EOC representatives also participated in daily municipal officials’ conference calls.
Even though Ulster and Delaware County did not open their EOC, a Public Liaison Officer (PLO) was in regular
contact with county emergency management personnel throughout the event. Additionally, county EOC personnel
provided information to the Company’s PLO regarding, wires down and road closure issues, and customer/facility
specific concerns.
NYSEG PSC Scorecard: May 15, 2018 Thunderstorm 26 of 45Major interactions included:
Road clearing: In an effort to expedite opening roads closed due to downed wires and trees, NYSEG
provided dedicated crews to work with the counties. The counties evaluated and prioritized closed roads
and then coordinated with the crews so conditions could be made safe for county and municipal crews to
clear downed trees and reopen the roads.
Critical facilities: Reports were provided to the EOC twice per day of the remaining critical facilities
without power and ETRs. Key facilities included senior living centers, nursing homes, command
center/communications center, water facilities and pump stations.
Lodging: Coordination of available lodging for crews in the Brewster and Liberty area were made between
EOC and Company PLOs.
Daily restoration/crewing updates: Updates of ETRs were provided by county and crewing provided by
circuit in the counties impacted.
The Company effectively coordinated with county EOCs and complied with their Electric Utility Emergency Plan
Section 9.7 in regards to county EOC coordination.
NYSEG PSC Scorecard: May 15, 2018 Thunderstorm 27 of 459: UTILITY COORDINATION
Electric Utility Coordination
Utility Execution of Coordination Protocols pursuant
9 with other Utilities (Electric,
Coordination to Commission Approved Emergency Plan
gas, communications, water)
Per Section 7.1 of the Company’s Emergency Plan, coordination with gas, telecom, and other utilities occurs in
preparation for, or during, significant events. NYSEG coordinated with other utilities to address needs in the
impacted areas. Supervisors on job sites, and line personnel were available to work on site with utility partners. In
accordance with the Company’s EOP-035, Municipal Coordination (Appendix B), NYSEG also had Public Liaison
Officers/County/Local Liaison Officers activated and available to interface with other utilities; these utilities are
briefed annually regarding contact procedures during an event. These liaisons were on site at the open County
EOCs and in contact with those EOCs which were not open but had staff engaged in event response.
Examples of coordination include:
In the NYSEG Brewster division, the Pole Setting Branch Director was in direct contact with Verizon
Communications as they provided an onsite liaison in order to effectively coordinate and prioritize pole
setting operations. NYSEG Operations Section Chief was also in communications with a Supervisor at
Metro North, the local Supervisor from Comcast as well as the local Supervisor from Cablevision to
provide information on poles set as well as offering assistance with any needs they may have had.
In the NYSEG Liberty division, the Company worked with neighboring electric utilities to coordinate
restoration efforts for interconnected customers.
NYSEG also coordinated through Dig Safely NY to ensure that NYSEG facilities were marked to provide safe digging
environments for other utilities (i.e. telephone, water, cable). Company representatives worked with respective
EOCs to coordinate restoration of key water utility facilities such as treatment plants and pumping stations and a
communication center.
NYSEG effectively coordinated with other utilities and complied with the Company’s Electric Utility Emergency Plan
Section 7.1 in regards to utility coordination.
NYSEG PSC Scorecard: May 15, 2018 Thunderstorm 28 of 4510: SAFETY
Measure of any employee or
contractor serious injury
doing hazard work during
storm/ outage and
restoration. Serious injury
10 Safety are defined as injuries, Zero injuries
occurring while performing
hazard work which result in
hospitalization, medical
treatment beyond first aid, or
death.
NYSEG maintains a strong safety culture. Safety messages are provided on all internal and external calls and safety
briefings are provided at all tailboard meetings.
1
There was one reportable incident during the restoration period .
Date Company Injury Classification Injury
5/18/2018 NYSEG – Liberty OSHA Recordable – Employee working storm in Liberty discovered tick bite on right
No lost time wrist during work day tick check. Received prescription.
1
There were three additional incidents all involving tick bites that occurred during post-restoration patrols.
NYSEG PSC Scorecard: May 15, 2018 Thunderstorm 29 of 4511: MUTUAL ASSISTANCE
Crew requests made within:
Crew requests made through
11 Mutual Assistance all sources of mutual
36 hrs (3-5 day restoration)
assistance
48 hrs (> 5 day restoration)
The Company’s Electric Utility Emergency Plan Section 5.4 outlines our interactions with mutual assistance
organizations. Refer to Section 1.7 for pre-event mutual assistance activities and see below for mutual assistance
activities during the event.
May 15
At approximately 5 PM, the Company requested that the New York Public/Private Mutual Assistance Protocol
(NYPPMAP) agreement among the utilities, the New York Power Authority (NYPA) and the municipal electric
companies be enacted. The Company requested any available transmission and distribution resources be made
available for event response.
NAMAG call 2 was held at 7:30 PM where Avangrid NYSEG/RG&E requested 100 line FTEs and 25 vegetation FTEs.
The Company received 62 line FTEs and 25 vegetation FTEs. Resource allocations were split amongst the impacted
companies, which included those outside New York, though no requesting companies’ needs were fully met with
the available resources. Allocated resources were already prepared to travel to the affected areas for work the
next day. As a result of the unmet requests, an additional call was scheduled for May 16, and the neighboring
mutual assistance areas (Great Lakes and Southeast) were notified.
For the remainder of the evening hours, the Company’s MAG Liaison continued contact with mutual assistance
partners at NAMAG and NYPPMAP to obtain and mobilize resources, including transmission workers from NYPA
who were directed to report to the Company’s Liberty division, where known transmission issues were already
assessed as causing the majority of known service interruptions. Internally, non-IOU resources were acquired from
Pennsylvania and staged in the Binghamton division for potential event response. These resources were to arrive
the evening of May 15.
May 16
NAMAG call 3 was held at 9:00 AM the Company maintained their open request for 100 line FTEs and received 12
additional line FTEs from Emera Maine.
NYPPMAP held a call at 8 AM. The NYSEG resource request continued from the previous night and NYSEG stated
they would take any available resources. In the evening of May 16, NYSEG received 15 line FTEs from the following
locations: Arcadia, Fairport, Freeport, Oneida/Madison, Spencerport, and Steuben and 14 transmission line FTEs
from NYPA.
NYSEG PSC Scorecard: May 15, 2018 Thunderstorm 30 of 45May 17 NAMAG call 4 was held at 9:00 AM, NYSEG was still seeking and accepting resources. Resources were becoming available and the impacted companies were working together to transfer resources to the closest requesting company. NYSEG continued with the open request to NYPPMAP and made an additional request for available tree resources and NYSEG received no additional resources. May 18 NYSEG continued to have an active open request to NYPPMAP and received no additional line resources but received one tree crew from Delaware County. May 19 – May 20 NYSEG continued to have an active open request to NYPPMAP and received no additional resources. NYSEG complied with the Company’s Electric Utility Emergency Plan Section 5.4 in regards to mutual assistance. NYSEG PSC Scorecard: May 15, 2018 Thunderstorm 31 of 45
12: RESTORATION TIMES
Time it takes utility to restore
12 Restoration Times power to 90% of customers TBD
affected
NYSEG PSC Scorecard: May 15, 2018 Thunderstorm 32 of 45COMMUNICATION
13: CALL ANSWER RATE
90%+ calls answered within 90 sec.
Customer calls answered by a
13 Call Answer Rates
LIVE Representative
80% to14: MUNICIPAL CALLS
Municipal call must be Municipal calls held and highly effective
properly managed and
provide, at minimum, Municipal calls held and effective
14 Municipal Calls
baseline information, updates
on road clearing activities and Successful implementation of an operator
allow for Q&A. assisted calling system
Municipal conference calls are required if events are expected to last greater than 48 hours, unless an alternative
contact method is more appropriate. The first municipal call must be scheduled within the first 18 hours of the
restoration period, with the first call held within the first 36 hours.
NYSEG held Municipal calls in the NYSEG Brewster and Liberty divisions. In these areas PLOs were assigned to
counties and individually addressed any concerns brought forth by the counties or the municipalities in those
counties.
Division First Call Scheduled First Call Held
NYSEG Brewster 25 hours before the start of restoration 21 hours before the start of restoration
NYSEG Liberty 24.5 hours before the start of restoration 21hours before the start of restoration
Municipal calls were effectively managed by the lead Public Liaison Officer (PLO). All key items were covered.
Adequate time was allotted for questions from call participants and responses from the PLO or Incident
Commander as necessary. The calls continued until all questions were addressed. Direct contact information for
the PLO was provided on every call. Questions that were raised on the Municipal calls were either responded to
during the call and noted in the call minutes or were addressed by the PLO team following the call. The Municipal
calls were timely, provided daily information, and provided a forum for elected and municipal officials to discuss
other issues of mutual concern. With multiple representatives from many jurisdictions participating on the calls,
the Company allowed open and candid discussion while respecting the need to discuss key items and situations of
interest to the broader group. Department of Public Service (DPS) Staff attended the municipal officials’
conference calls and were alerted to the calls following the protocol established by DPS Staff.
NYSEG Brewster division: NYSEG Liberty division:
May 16, 2018 at 4:00 PM May 16, 2018 at 4:00 PM
May 17, 2018 at 4:00 PM May 17, 2018 at 4:00 PM
May 18, 2018 at 4:00 PM May 18, 2018 at 4:00 PM
May 19, 2018 at 4:00 PM May 19, 2018 at 4:00 PM
In compliance with the Company’s Electric Utility Emergency Plan Section 9.7, the Company adheres to a municipal
call agenda. The standard format ensures that all major topics are addressed, lends consistency to the calls across
all the Company’s divisions, and assists with structuring an efficient and effective call. The agenda follows
Scorecard measures and includes topics that are of key importance to elected and municipal officials. All municipal
calls conducted during this event included the items below, without deviation:
NYSEG PSC Scorecard: May 15, 2018 Thunderstorm 34 of 45Welcome/Introductions
Purpose of Call
Information about power outages and the status of restoration efforts
Activities undertaken to prepare for the event
Overview of restoration procedures and how we restore power
Information about any relevant customer-related items
Address any questions
Provide appropriate contact information
Outage Overview
Operations Briefing (Incident Commander or Designee)
Restoration overview and protocol
Restoration priorities
Crews and resources
Work plan
Downed wires, broken poles
Global ETRs
Damage assessment
Customer-related Items
Dry ice and bottled water
Life Support Equipment customers, critical facilities
Shelters, warming/cooling stations
Outage information on website and other related customer items
Roll Call
Questions/remarks by federal, state, county, town and county Office of Emergency Management officials
Department of Public Service Staff attendees
Provide Contact Numbers
Next Meeting Date and Time
Further Questions
These calls were successfully completed using the Company’s business conferencing service; this service offers
assistance for users if they press *0 or call the toll-free assistance number provided.
Officials were notified of all relevant calls by email from the Public Liaison Officer. Emails were sent as follows:
NYSEG Brewster division:
Municipal Call Date Invitation Sent
5/16/2018 5/16/18 at 11:45
5/17/2018 5/16/18 at 21:27
5/18/2018 5/17/18 at 19:20
5/19/2018 5/18/18 at 18:43
NYSEG Liberty division:
Municipal Call Date Invitation Sent
5/16/2018 5/16/2018 at 12:31
5/17/2018 5/17/2018 at 8:34
5/18/2018 5/18/2018 at 8:31
5/19/2018 5/19/2018 at 12:17
Copies of the email invitations to municipal officials and minutes of the conference calls are contained in Appendix
E.
Municipal calls were highly effective during this event and NYSEG complied with the Company’s Electric Utility
Emergency Plan Section 9.7 in regards to municipal calls.
NYSEG PSC Scorecard: May 15, 2018 Thunderstorm 35 of 4515: WEB AVAILABILITY
Websites should include the baseline
Company’s web site must be restoration information, all press releases
available around the clock issued during the event, a complete list of
15 Web Availability and must be updated at least safety tips, an outage location map of affected
hourly, until restoration is areas, summaries of outages and ETRs by
complete. municipality and county and the locations and
times of dry ice distribution.
Beginning May 15, 2018 and for the duration of the event, the NYSEG’s external website was available and
functioning appropriately. The website was updated with copies of news releases, dry ice and shelter information
and pertinent safety information. Up-to-date outage counts and restoration times were refreshed every 15
minutes.
The website maintained the following information:
Safety tips
Methods to contact NYSEG: phone, email, social media
How to report an outage
How to check the status of an outage
Geographic mapping of outage areas
Numbers of customers out of service
Estimated times of restoration
Locations and times for dry ice distribution
Emergency shelter information
News releases
The ability for customers to report an outage and receive an outage update for their specific location
NYSEG PSC Scorecard: May 15, 2018 Thunderstorm 36 of 4516: LSE CUSTOMERS CONTACTED
80% affected LSE customers contacted within
12 hours
LSE customers that were unable to be
contacted had at least two attempts made
16 LSE Customers LSE customer contact
within 12 hours
100% affected LSE customers contacted or
referred to an emergency services agency
within 24 hours
The Company’s Electric Utility Emergency Plan Section 9.3 outlines our protocols for contacting life support
equipment (LSE customers).
LSE Customer Contact
There were 37 LSE customer affected at the start of the event. We attempted to contact every customer showing
without power on the evening of May 15, however due to multiple phone lines down, we were not able to
successfully make contact. A decision was made that night to not attempt field visits to these customers, due to
the time of night as well as the treacherous travel conditions in the two Divisions impacted. Please see the chart
below for the breakdown of this information for each impacted Division.
Division Event Event LSE Accounts LSE Accounts Without Of the LSE accounts % of LSE accounts
Start Date Start Time Identified as Power contacted not contacted, % that without power that
Without within 12 hours of their had 2 attempts in 12 were either contacted
Power outage start time hours OR referred to
emergency services
within 24 hours
Brewster 5/15/18 17:00 24 33.3% 75% 96.0%
Liberty 5/15/18 16:00 13 46.2% 57.1% 100%
Total 37
NYSEG PSC Scorecard: May 15, 2018 Thunderstorm 37 of 4517: PSC REPORTING
Provide storm event
information to PSC in
All reporting on time, including at a minimum
accordance with Electric
17 PSC Reporting information required by existing EORS
Outage Reporting System
guidelines
(EORS) guideline
requirements
EORS reports were submitted on the regular cadence of 7 AM, 11 AM, 3 PM and 7 PM after notification from Staff
to commence reporting on April 16 with a 7 AM report. The reports continued until released from the reporting
requirements by Staff on April 21 after the 11 AM report. During the course of the event we were asked to provide
details by county for Dutchess, Putnam, Westchester (Brewster division) and Sullivan, Orange and Ulster counties
(Liberty division). A file of data by county was added to the reports for the remainder of the event. Additionally,
the Company provided outage information to DPS Staff using the automated FTP process.
Contents of these reports included:
Outage information
Current overview (including weather summary if applicable)
ETR information
Crewing data
Dry ice information
Critical customer information (LSE and Critical Facilities)
Municipal and public outreach activities
Notifications from Staff
Date/Time Notice Comments
5/15/18 @ 8:50 PM EORS activated Reporting started with 5/17 7 AM report
5/16/18 @ approximately Noon Add county data Provided county data file to be completed and
submitted with EORS reports
5/21/18 @10:43 AM EORS de-activated Released from reporting requirement
NYSEG PSC Scorecard: May 15, 2018 Thunderstorm 38 of 45You can also read
