The rise of the cloud - FIS

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The rise of the cloud - FIS
The rise of
the cloud

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The rise of the cloud - FIS
Rise of the cloud?                                                                                         Rise of the cloud?

SKY’S THE LIMIT:
                                                                                                           come out with a range of possibilities.      of their existing applications as they       start-up companies starting to rely
                                                                                                           One solution was to purchase more            can as quickly as possible. For insurers,    more on the cloud.”
                                                                                                           hardware, but the obvious winner             the question isn’t ‘if’ anymore – it’s how

INSURERS OPEN UP TO
                                                                                                           was to move to the public cloud. The         fast they can move and what are they         Best of both worlds
                                                                                                           beauty is you can tap that capacity          going to move first? While we recognise      One possible means of navigating the
                                                                                                           when you need it and switch it off when      that there is no one size fits all, we are   data-protection and data-sovereignty

CLOUD COMPUTING
                                                                                                           you’ve finished the calculation, so it’s a   seeing a few major patterns emerging         challenges is a hybrid cloud solution.
                                                                                                           lot cheaper.”                                amongst our customers.”                      Insurers that want the ability to tap into
                                                                                                              Cloud computing also provides the            “Cloud adoption for compute               the scalability and cost efficiencies of
                                                                                                           most up-to-date hardware and delivers        continues to be strong in the insurance      a SaaS model can develop dedicated
                                                                                                           IT resources to users as services over       industry,” says Jonathan Silverman,          resources alongside this in which to
In a bid for scale, more insurers are transferring their reporting                                         a network. “We always work with the          a director in Microsoft’s worldwide          place secure customer data.
                                                                                                           latest versions, only now we don’t need      commercial industry sector.                     “The insurance industry is very
capabilities to the cloud, creating possibilities for smarter                                              to exchange servers and hard drives          “Customers are recognising the value         conservative when it comes to modern
operational models                                                                                         all the time,” explains Werner Matula,       of having access to unlimited compute        technology,” explains VIG’s Matula.
                                                                                                           head of VIG Actuarial Services. “The         capacity for risk modeling. Overall          “The cloud was pretty new to us and
                                                                                                           cloud provider will ensure they have         we’ve seen triple-digit growth year          the discussions went deep, from a
                                                                                                           the latest hardware. And the software        over year in cloud adoption among            data security and regulatory and
                                                                                                           provider takes care of ensuring the          insurers, who are making substantial         legal point of view. At the end of the
                                s a data-rich industry,      Craig Beattie, a senior analyst with          software is up to date, and makes sure       cost savings with infrastructure related     day it was about this specific pocket
                               the ability of insurers to    Celent’s insurance practice. “From a          we receive regular updates and that          to the risk-modeling workload.”              of risk modelling. We do not work with
                               extract value from their      modelling perspective the simple fact         everything is optimised.”                                                                 personalised data and we don’t move
                               data using advanced           is that it’s an opportunity to shift things      For VIG, a decentralised multi-line       A question of trust                          any of our clients’ data to the cloud –
                analytics has become critical to             out into the cloud, particularly for          insurance group with a strong                Insurers’ main concern historically          we just move numbers that would have
                staying ahead of competitors, as well        financial modelling.”                         presence in central and eastern              has centred around data security             no meaning to anyone else.”
                as a regulatory imperative. These               But if you look at the insurance           Europe, the cloud also offers the            and residency (with laws in many                Such an approach keeps confidential
                pressures have increased the need            industry globally, the majority of customer   opportunity for some of the group’s          jurisdictions surrounding whether            private data encrypted and internal
                for insurers to carry out stochastic         and policy data will be on-premise.”          smaller players to benefit from              data can be moved across borders).           to the organisation, while allowing
                capital modelling, requiring them to                                                       analytics and software usually only          There has been a particular fear             the insurer to tap into the scalability
                perform more model runs of increased         Bigger, faster, cheaper                       available to tier one and tier two           over “the security of the ever-growing       and computing capacity of the cloud.
                complexity and size, stretching in-house     Among the advantages offered by               insurers. “Many operations can               volumes of data that insurers                As AIA’s Yuan explains: “We needed
                IT resources to the limit.                   cloud computing are scale, efficiency         simply access this central or umbrella       hold in cloud-based storage                  to get approval from all our country
                   The computing capacity now                and cost-effectiveness. From an               platform, which is not a possibility for     systems”, according to one report            regulators to reassure them [that] any
                required by many insurance                   actuarial modelling perspective, the          in-house solutions,” Matula explains.        last year by PwC.                            data we were putting into the cloud
                companies is a significant factor that       ability to pay-per-use and scale up           “It’s a service we can provide to the           This is a concern that is not             did not have PII [personal identifiable
                has led pan-Asian life insurer AIA           when needed is a significant benefit.         whole group: the standard is the same        particularly well founded, according         information].”
                and central European carrier Vienna          The, adapt the environment to                 from everywhere and it’s easy to             to Celent’s Beattie. “Today if you              The benefits witnessed by those
                Insurance Group (VIG) to tap the             evolving business needs model, also           handle and maintain,” he continues.          talk to people in western Europe and         insurers that have taken a hybrid
                capabilities of the cloud. While these       means that the insurer is not paying          “For our smaller operations especially,      North America, where they’re most            approach to the cloud have
                insurers are most definitely first movers,   for infrastructure to sit around while        this is a huge advantage because it          familiar with cloud and IT outsourcing,      increased the level of comfort in the
                they are not alone.                          stochastic calculations are not being         might not be affordable otherwise.”          cloud hosting providers are more             opportunities it presents. As cloud
                   While heavily regulated industries        carried out.                                     A number of insurers are already          likely to have better security than          technologies mature, some insurers
                like insurance and banking have                 These economies of scale and               using public clouds (services offered        [insurance companies] do in their            are experimenting with cloud to drive
                been more hesitant to expand their           flexible sourcing were key factors            by Amazon, Microsoft and Salesforce,         internal data centres.                       revenue, improve collaboration, gain
                cloud initiatives than less regulated        that drove AIA’s decision to move             among others) for their non-core office         Beattle continues “we’re certainly        customer insight and reduce time to
                industries such as retail, media and         its actuarial modelling functions             and support functions such as email,         seeing some of these insurtech               market for products.
                manufacturing, at least 16 per cent of       into the cloud, explains Rick Yuan,           back office accounting and customer
                insurers polled by analyst, Celent say       head of actuarial modelling and               relationship management. However,
                software as a service (SaaS) will be a
                big part of their core systems strategy
                                                             transformation at AIA Group. “In the
                                                             past we only needed to project a single
                                                                                                           until recently, most were reluctant to
                                                                                                           consider the cloud for mission-critical
                                                                                                                                                                       The benefits witnessed by
                moving forward. A further 58 per cent        best estimate scenario based on a             infrastructure.                                             those insurers that have
                acknowledge that it might be useful in
                the future.
                                                             number of different assumptions, such
                                                             as mortality rates, persistency pattern,
                                                                                                              According to David Elliott,
                                                                                                           Architecture Manager for Financial
                                                                                                                                                                  taken a hybrid approach to
                   “Today most CIOs and executive            expense levels, etc.                          Services at Amazon Web Services, the                   the cloud have increased
                boards have moved beyond the                    “Recently it came to a need to report      cloud has become “the new normal,
                knee-jerk fears over security, and the       economic capital,” he continues.              as companies of every size are now                     the level of comfort in the
                challenges surrounding cloud adoption
                have become more practical,” explains
                                                             “Basically, we needed to run [a]
                                                             projection tens of thousands of times to
                                                                                                           deploying new applications to it by
                                                                                                           default, and looking to migrate as many
                                                                                                                                                                  opportunities it presents
Rise of the cloud?

Cloud computing                                                                                                 CLOUD TECHNOLOGY TECHNIQUES                                                                                            CLOUD BENEFITS

Key facts
                                                                                                                Cloud computing services can be:                                                                                       Insurers are taking
                                                                                                                                                                                                                                       advantage of the cloud to:

                                                                                                                                                                                                                                                   Gain access to new markets
                                                                                                                                                     Hybrid                            Public                                                      and new customers, increase
                                                                                                                                                   companies can run                    a third-party                                              customer loyalty and retention
MATURITY OF CLOUD ADOPTION                                                                                        Private                            mission-critical
                                                                                                                                                  workloads or sensitive
                                                                                                                                                                                      provider delivers                                            and enable new business
                                                                                                                   delivered from                                                     the cloud service                                            models and applications
                                                                                                                    a company’s                    applications on the                over the internet,
                                                                                                                   data centre to                  private cloud, while                  selling it on
                              More than         12-24        6-12     Will go to market in                                                        using the public cloud               demand, by the
                                                                                                                   internal users
                            24 months ago     months ago   months ago the next 6 months                                                          for busy workloads that               minute or by the
                                                                                                                                                 must scale on demand                        hour
                                                                                                                                                                                                                                                   Shift transactional
                                                                                                                                                                                                                                                   workloads to lower-cost
                                                                                                                                                                                                                                                   and higher-efficiency
                                                                                                                                                                                                                                                   service providers
North America
                      70%                   15%            13%        2%
                                                                                                                                                                                                                                                   Capture real-time
                                                                                                                                                                                                                                                   intelligence about an
                                                                                                                                                                                                                                                   accident situation nd a
                                                                                                                INVESTMENT IN, AND IMPACT OF, CLOUD                                                                                                better understanding of the

                                                                                         Cloud
                                                                                                                Financial and professional services due to catch up                                                                                risks, e.g. telemetrics.
Latin America
                      65%                   13%            22%

                                                                                         Maturity
                                                                                                                   Level of investment in clouds (/S)
                                                                                                                                                                                                                                                   Place email and whiteboard
                                                                                                                   Impact of cloud on competitive landscape (/S)                                                                                   applications in the cloud, allowing

Europe, the                                                                              by Region                                                                                                                                                 sales agents, employees, field
                                                                                                                                                                                                                                                   representatives and developers to
                                                                                                                                                                                                                                                   collaborate in real time, regardless
                                                                                         (n=41)
Middle East                                                                                                                                                                Tra
and Africa
                      59%                   24%            17%                                                                                                                nsp                                                                  of the device they use
                                                                                                                                      li                                         or
                                                                                                                                    ta        4.19                                    t&
                                                                                                                                  Re                                                       lo
                                                                                                                                                                 3.28

                                                                                                                                                                                            gi
                                                                                                                                                                                                                                                   Provide and scale computing

                                                                                                                                                                                              sti
                                                                                                                                                                                                 c
                                                                                                                                                                                                                                                   resources to meet periodic
APAC                                                                                                                        4.06                                                                                                                   demand for actuarial and
                      59%                   24%            17%                                                                                                                   3.59
                                                                                                                                                                                                                                                   financial workloads

                                                                    Source: Celent Vendor Cloud Survey, 2015

                                                                                                                                                                                                Financial & p
                                                                                                                                                                                                                                                   Support agent management,
BIG NUMBERS                                                                                                              3.93                                                          3.23                                                        including sales document
                                                                                                                                                                                                                                                   management and
                                                                                                                                                                                                                                                   application submission

          $
                187.3                                                $
                                                                          204                                   M ed
                                                                                                                    ia

                                                                                                                                                                                                             r
                                                                                                                                                                                 3.40

                                                                                                                                                                                                              ofess
                                                                                                                                3.70

                                                                                                                                                                                                                   ion
                                                                                                                                                                                                                      a
                                                                                                                                                                                                                                                   Support critical functions such

                                                                                                                                                                                                                       l se
                 billion                                              billion
                                                                                                                                                                                                                                                   as billing and underwriting

                                                                                                                                                                                                                           rv
                                                                                                                                                                                                                             ic
                                                                                                                                                                                           es
                                                                                                                                                                3.23
                                                                                                                                                  3.43
                                                                                                                                           Ma                           ls
                                                                                                                                                                     ica
                                                                                                                                             nuf
                                                                                                                                                acturi            eut
                                                                                                                                                      ng & pharmac
                     Total expected IT                            Total expected spend on global
                 insurance spend in 2016                               cloud services in 2016                                                                                                                                                      Preserve data for audits
                                                                                                                                       3.53           TOTAL          3.69
                                                                          Source: Gartner, Forecast 2013-2019                                               Source: Workplace 2020, Google                                        Source: Cloud Computing for Insurance Report, IBM
About FIS’ Prophet solution

FIS’ Prophet solution is a leading
enterprise-wide actuarial modeling
system that helps insurance and
financial services companies meet
reporting responsibilities, improve
risk management, and develop more
profitable products faster. Prophet
uses customisable actuarial libraries
for all major product types, including
regional variations. It provides
the transparency, performance
and control required by today’s
actuaries and risk managers through
integrated financial modeling and
data management capabilities.
Prophet is used by more than 10,000
users at over 850 customer sites in
over 65 countries.

For more information, please contact
insurance.info@fisglobal.com
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