Bed Bugs in Office Buildings: The Ultimate Challenge? by Larry pinto, richard Cooper & sandra Kraft

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Bed Bugs in Office Buildings: The Ultimate Challenge? by Larry pinto, richard Cooper & sandra Kraft
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Special Report

Bed Bugs in Office Buildings:
The Ultimate Challenge?
By Larry Pinto, Richard Cooper & Sandra Kraft
Sponsored by MGK

MGK® Offers a Fully Integrated Portfolio of Pest Management Products
Specially Designed to Provide COMPLETE BED BUG CONTROL.

                                       W W W . M G K P R O . CO M
                                                   1
Bed Bugs in Office Buildings: The Ultimate Challenge? by Larry pinto, richard Cooper & sandra Kraft
S p e ci a l R e p o rt                                                                                        s p o n s o r e d by

Bed Bugs in Office Buildings

   MGK’s Bed Bug Product Portfolio Offers
   Integrated Solutions...
   Superior Results
   B    ed bugs continue to generate dramatic newspaper headlines throughout
        North America, prompting thousands of calls to PMPs from concerned cus-
   tomers from Maine to California. Historically, most of these calls have come from
   homeowners, college administrators, military bases, hotel managers, public housing officials and
   members of the hospitality industry. However, in recent months an increasing number of calls are
   being generated by managers of office complexes as bed bugs move into these highly sensitive
   locations.
     Controlling bed bugs in office buildings poses some unique challenges. Not only is it a complex
   environment, but unlike residential settings early detection is rare, visual inspection is difficult, bed
   bugs are usually dispersed over a large area, identifying the point of introduction is problematic,
   bed bug reintroduction is a constant threat, and legal, ethical and human relations issues abound.
      That’s why MGK – offering the first fully integrated portfolio of pest management products
   specially designed for the bed bug market – is so pleased to provide the industry with this compre-
   hensive “Special Report” on successfully addressing the problem of bed bugs in office buildings.
   We’re confident it will fast become the industry’s “best practices” document for managing this
   increasingly ubiquitous pest.
     And if and when it becomes necessary to apply insecticides in office buildings to control bed
   bugs, MGK offers one of the industry’s most comprehensive portfolios of bed bug products, pro-
   viding integrated solutions and superior results. Among the products in our ever-expanding prod-
   uct line is Bedlam® Aerosol, which is effective against both bed bugs and their eggs; Onslaught®
   Microcap, a residual insecticide in a long-lasting microencapsulated formulation; PyGanic® Dust,
   a botanical insecticide offering fast kill; and Exponent® Synergist, providing enhanced efficacy and
   inhibiting MFO resistance. MGK also recently introduced the new altoCIRRUS™ fogging concen-
   trate that includes crack and crevice flushing of bed bugs on the label.
     We hope you find this “Special Report” to be a valuable educational resource for both your tech-
   nicians and commercial customers, resulting in increased business for you and your company. It’s
   just one more way MGK is supporting its customers and the pest control industry in its ongoing
   battle against this important public health pest.

     Sincerely,

     Ian Thorburn
     Ian Thorburn
     Market Manager, Branded Products
     MGK
     Minneapolis, Minn.

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Bed Bugs in Office Buildings: The Ultimate Challenge? by Larry pinto, richard Cooper & sandra Kraft
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                                                                                                            into office buildings,
                                                                                                            especially into public
                                                                                                            areas of government
About the Authors
                                                                                                            office buildings
Larry Pinto, Richard Cooper and                                                                             (think of waiting
Sandra Kraft are the authors of      As bed bugs continue to rear their ugly         rooms in the unemployment office, DMV,
the “Bed Bug Handbook: The           heads in a variety of locations, the            etc.).
Complete Guide to Bed Bugs                                                              Over the past year, the authors have
and Their Control,” which is         detection and control of bed bugs in
                                                                                     dealt with a number of bed bug outbreaks
available from the PCT store         office settings has proven to be time
(www.pctonline.com/store and                                                         in office buildings. The infestations have
                                     consuming, complicated, frustrating and         ranged from small localized infestations
www.amazon.com).
   The authors are                   expensive. This guide is meant to help          covering a few hundred square feet, to
entomologists and pest               both pest management professionals as           infestations on multiple floors in high-rise
management professionals with
                                     well as office management through the           office buildings, covering hundreds of
extensive experience dealing
with bed bugs.                       treatment process.                              thousands of square feet. Detection and
   The “Bed Bug Handbook”                                                            control of bed bugs in office settings have
is a complete and up-to-date                                                         proven to be time consuming, complicated,
guide to bed bugs and their          By L.J. Pinto, R. Cooper, and S.K. Kraft        frustrating, and expensive.
control. Extensively illustrated
and featuring more than 250
                                                                                        This article addresses some of the
pages of content, the handbook
provides practical, step-by-step
guidance for preventing bed
                                     B    ed bugs are the toughest problem
                                          in pest control. Mostly, we deal
                                     with them in sites where people sleep:
                                                                                     problems with bed bugs in office settings,
                                                                                     and presents some strategies and tactics
                                                                                     we have learned along the way.
bug infestations and controlling
                                     apartments, dorms, hotels, private homes
outbreaks.
   It includes details on bed        and the like. We have effective tools for       Why Bed Bugs Pose Special
bug inspections and methods          addressing bed bugs in these locations,         Problems in Office Buildings
of control including mechanical      even though successful control can be           An office building is not a good place to
(encasements, vacuuming),            difficult and expensive. But these aren’t the   earn a living if you are a bed bug. It is
thermal (dry heat, steam and
                                     only sites with bed bugs. Now, we see bed       much different from traditional habitat
cold), insecticide treatments
and fumigation.                      bugs in a variety of nonresidential sites,      where hosts are available, inactive,
   It also includes chapters on      and they are becoming increasingly more         unaware, and in the dark (see Bed Bugs:
bed bug biology and habits, how      common in the commercial workplace.             Home Versus Office on page 6). Unlike
bed bugs spread, business and           The increase of bed bug activity in          in residential settings, bed bugs do not
management considerations,
                                     such sites should come as no surprise.          have sleeping and resting areas to infest;
and medical and social impacts.
There are also checklists for        After all, there are plenty of bed bug-         instead they tend to wander and spread
preventing and controlling bed       infested homes. Since bed bugs are great        around the office before anyone is aware
bugs in apartments, hotels,          hitchhikers, transferring to new locations      of them. Bed bug numbers tend to be low,
furniture rental warehouses and      on purses, briefcases, clothes, shoes, books    increasing by periodic reintroductions
other sites.
   The authors would like
                                     and other items, why shouldn’t they also        rather than through reproduction. By the
to thank Robert M. (Bobby)           hitchhike from some infested location into      time a pest management professional gets
Corrigan, Ph.D., for his review      the workplace? Turns out, they do! Bed          involved, the bed bugs can be located
and contributions to this article.   bugs are carried into the workplace by          almost anywhere. Here are the reasons
                                     employees, vendors, custodial staff, and        why bed bugs pose special problems in
                                     others. Visitors may also bring bed bugs        office buildings:

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Bed Bugs in Office Buildings: The Ultimate Challenge? by Larry pinto, richard Cooper & sandra Kraft
S p e ci a l R e p o rt                                                                                                   s p o n s o r e d by

Bed Bugs in Office Buildings

 1    Early detection is rare. Bed bugs often go undetected
      in office buildings for long periods, and by then their
 distribution may become widespread. Early detection is rare
 not only for the typical reasons (most people do not recognize
 bed bug bites, many people exhibit delayed reactions or no
 reaction to bites, and bed bugs are secretive and cryptic) but
 also because when bed bugs first appear in office infestations,
 office workers are only rarely bitten and bed bugs are rarely
 seen. Think about it: Bed bugs are typically active at night
 when few people are working. During working hours, an
 office tends to be brightly lit, noisy, and full of activity…
 not a good feeding environment for the secretive bed bug.
 Furthermore, bed bugs can go for months or longer without                 An office cubicle that has been prepped for a bed bug
 feeding. In our experience, office workers typically do not get           treatment. (Photo: Bed Bug Central)
 bitten until bed bugs have adapted their feeding patterns and
 begin seeking a blood meal during the daytime hours when                  and along cove moldings at the room perimeter. We have
 a host is present. The exception is when the office space is              also seen evidence that they travel inside subfloor conduit
 operating on a 24/7 schedule.                                             runs. Bed bugs also move around the office and to other
                                                                           floors within a building…or even to other buildings occupied

 2    Visual inspection is difficult, time consuming, and prone
      to failure. In offices, there are no beds or other traditional
 bed bug sites. Rather than clusters of bed bugs as in a home,
                                                                           by the same company… hitchhiking on files, boxes, and
                                                                           personal items.
                                                                              Try to identify the common operational and social
 there are typically single bed bugs or small groups spread                connections between workers in an infested workspace and
 throughout the area and the areas that the bugs are gravitating           other locations. But be aware that this identification can be
 to can be difficult to inspect. Bed bugs will hide in cubicle             difficult, even controversial. Such connections include the mail
 dividers, underneath raised floors, beneath cove moldings, in             room, co-workers that commonly visit one another, and the
 folders and files, even in computers and other equipment.                 exchange of files and other materials between individuals in
                                                                           the same department, different departments or even different

 3   Bed bugs disperse into other areas. Bed bugs disperse in
     two ways: walking or hitchhiking. It’s hard to determine
 which is more important in offices. Our work with bed bug
                                                                           buildings. There are also areas where staff or visitors gather such
                                                                           as reception areas, around copiers, lounges, and break areas.
                                                                              Another major concern is the spread of bed bugs during
 detection dogs suggests that bed bugs often travel in straight            the cleaning of the building. Most office buildings are cleaned
 lines following aisles made by the base of cubicle dividers               during the nighttime hours, when bed bugs are most likely
                                                                           to be active. Cleaning services will often store service carts
                                                                           and supplies, including vacuums, onsite. These can become
                                                                           infested and spread bed bugs into other areas of the building.

                                                                           4    Identifying the point of introduction is challenging:
                                                                                Even when it appears obvious (i.e. infestation is limited
                                                                           to a specific cubicle) it is inappropriate to assign “blame”
                                                                           to anyone for the infestation of the workplace. The bugs
                                                                           may be infesting a single cubicle but were introduced by an
                                                                           individual in a nearby cubicle, or were received in a shipment
                                                                           of files from another location. The bugs also could have been
                                                                           brought in by a visitor or a vendor.

 Worker-related issues, such as morale, pesticide concerns
 and cooperation, must be addressed.
                                                                           5    Reintroduction of bed bugs is a constant threat. Unless
                                                                                the sources of introduction have been completely
                                                                           eradicated, reintroduction of bed bugs into the workplace
 (Photo: Bed Bug Central)                                                  is likely to continue. The primary source of bed bugs in an

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Bed Bugs in Office Buildings: The Ultimate Challenge? by Larry pinto, richard Cooper & sandra Kraft
spon so red by                                                                                                  Special Rep o rt
                                                                              Bed Bugs in Office Buildings

office is often the home of one or more workers. Although                Major Decisions for
home treatment is often critical to eliminating the office
bed bug problem, neither the employer or the pest control
                                                                         Property Managers
company have a right to inspect or treat these homes
                                                                         Management needs to make many tough decisions when
without permission. Repeated reintroduction of bed bugs is
                                                                         dealing with the issues associated with bed bugs in an office
exasperating for all concerned.
                                                                         setting. If these issues are not addressed properly, the risk of
                                                                         failure increases. Decisions are best made through a team

6   Some items in office settings are difficult and expensive
    to disinfest. It is unclear how common it is for bed bugs
to get into computers, copy machines, faxes, file cabinets full
                                                                         approach, consulting with the office community and the pest
                                                                         management professional.
                                                                            • Disclosure and Education. Should information about the
of confidential information, telephones, security devices, and           bed bug infestation be disclosed to the office community? If
personal items. These items may require special treatment                so, what specific information and to how wide an audience?
on or off site. When treated by heat or fumigation off site,             What methods should be used to educate the office
packing and shipping can be very expensive.                              community (seminars, fact sheets, websites, etc.)?
                                                                            • Resources for Workers’ Homes. What assistance, if any,

7    Office bed bug control presents a host of unusual
     issues. Bed bugs in an office pose very sensitive legal,
ethical, and human relations issues; issues that can become
                                                                         will be provided to workers to deal with bed bugs at home?
                                                                         Examples include education (through handouts, seminars,
                                                                         etc.), free or partially subsidized home inspections and home
flashpoints for conflict. Examples include the following:                service, encasements, interception devices, and use of
• Worker perceptions that the workplace is unhealthy                     portable heating units.
   because of the risk of bed bug bites, allergic reactions, or             • Scope and Intensity of Service. Which areas of the office
   from the perceived health risks from insecticide treatments.          will be serviced? How many service visits will be scheduled?
• Worker anxiety about taking bed bugs home.                             What will be included in the service (insecticide applications,
• Confidentiality concerns about other employees finding                 heat treatment, steam treatment, cold treatment, vacuuming,
   out that an employee has bed bugs at work or at home.                 etc.), to which sites, and how intensive will it be? What actions
• Legal implications of an employee being blamed (rightly or             will be taken to deal with the contents (files, computers,
   wrongly) for the infestation at work.                                 personal items, etc.) contained within individual office
• Legal implications of the employer being blamed (rightly or            spaces? Examples include doing nothing, having the items
   wrongly) for the infestation of homes from bed bugs at work.          heat treated or fumigated, or having them isolated and
• Office management and staff often define the word                      inspected by a canine detection team.
   “infestation” differently than do pest professionals. To                 • Ongoing Monitoring. Once service has been completed,
   many people, “infestation” implies a widespread and large             how will the office be monitored to detect new infestations
   population of bed bugs that is reproducing and growing,               (see How to Inspect for Bed Bugs) and for how long?
   which is not the typical situation in offices. Use the word
   sparingly.
                                                                        particularly chemicals. A well-educated client is better able to
   If these issues aren’t handled well, they can quickly                make the tough decisions required for bed bug infestations in
degrade into work actions (including workers’ compensation              offices (see ”Major Decisions for Property Managers”).
claims), union disputes, complaints to the health department,
and even lawsuits.                                                      Informing Workers About Bed Bugs
                                                                        Should office management tell staff about the bed bugs?
Education of the Client                                                 When they learn that their office has bed bugs, some workers
The presence of bed bugs in the workplace is a politically              will become disturbed, angry, or scared. Disclosure may
sensitive subject and involves facilities, human resources,             lead to discrimination and unfair treatment of staff members
public relations and risk management decisions that can have            whose work stations are infested. And there is always the
significant financial and legal implications. Key decision makers       risk of litigation. Conversely, failure to disclose the problem
need to be educated about bed bugs. They should be familiar             sets the stage for control failure, constant reintroduction of
with the myths and misconceptions associated with bed bugs              bed bugs, and litigation from staff members who are angry
along with the challenges of bed bug management, including              that they were not warned about the infestation so they could
the limitations associated with many of the control methods,            take measure to avoid taking bed bugs home.

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Bed Bugs in Office Buildings: The Ultimate Challenge? by Larry pinto, richard Cooper & sandra Kraft
S p e ci a l R e p o rt                                                                                           s p o n s o r e d by

Bed Bugs in Office Buildings

                                                 Bed Bugs: Home
    Without disclosure all inspections           Versus Office                           workers bring the bed bugs to work
 and treatments must be handled in a                                                     from their infested home. Even if you
 “covert” manner, late at night and on        The behavior and ecology of bed            successfully eradicate the bed bugs in the
 weekends, which adds complexity and          bugs in office settings are different      office, there is a high probability that the
 expense. Additionally, if it “gets out” that than in homes. In general:                 same individuals will bring them to the
 there are bed bugs (which it eventually         In homes, bed bugs concentrate          office again. So what can you do?
 will), and that it is being kept “a secret”  around sleeping and resting                   Sometimes it is obvious that a particular
 by management, the potential for legal       areas; in offices, the bugs wander         employee is bringing bed bugs to work
 action is greatly increased.                 and spread into less predictable           from a badly infested home. Dealing
    Disclosure is perhaps the most difficult  locations.                                 with this is one of the biggest challenges
 decision facing the property manager            In homes, bed bugs feed, mate,          associated with office bed bug problems.
 and ultimately is a human resources and      and populations increase primarily         Diplomacy is essential. Often, it is best to
 risk management decision. The authors        though reproduction; in offices,           convince office management to offer free
 recommend that management disclose           populations tend to grow slowly,           (or subsidized) home bed bug inspection
 information about the infestation to staff   primarily through new introductions.       to all employees whose workspace
 members, and as soon as possible. The           In homes, populations can               has been positive for bed bugs. Avoid
 longer that the truth is withheld, the       increase to high numbers; in offices,      the “blame game.” The inspection
 more difficult it becomes to disclose. The   the total number of bed bugs is            (and possibly the treatment) is offered
 first question that will be asked by staff   typically low.                             as a benefit to the employee. Never
 is, “Why were we not told about this            In homes, bed bugs are active           characterize a particular worker as either
 sooner?”                                     and feed at night; in offices, bed         a victim or a cause of the infestation.
    Pest professionals can play a role here,  bugs are active at night at first but,        Office management should also
 helping to prepare factual information       since they typically cannot find hosts     consider making certain bed bug
 and providing educational presentations      to feed upon, they may shift their         management tools available to
 for staff members.                           activity to daylight hours.                employees. Such tools might include
                                                                                         encasements, bed bug interception
 Infestations in Workers’ Homes                                     devices, and portable heating units. These could be provided
 An office bed bug infestation often begins when one or more        free or at a discounted rate to encourage staff members

  Random Blind Verification
  for Canine Detection
  A random blind verification system employs at least two dog
  and handler teams working independently. Each dog and
  handler team provides a list of areas for the other team
  to inspect, but does not disclose whether any of the listed
  areas has bed bugs. Areas where a dog alerted will be
  inspected by the alternate dog and handler team, but since
  the second team has no idea if a particular site has bugs or
  not, the inspection serves as a “blind verification.” Areas
  where both dog and handler teams have alerted should
  be considered as “confirmed” areas of activity. Areas with
  a mixed alert (one positive alert, one no alert) should be
                                                                  Brody, a bed bug dog, inspects an office chair. (Photo: Bed
  considered “suspect” and can be handled accordingly             Bug Central)
  (nonchemical only, ongoing monitoring, etc.). If more than
  two dog and handler teams are involved in the project, a        efficiencies that are gained can offset the cost of the
  third team can be used to confirm the mixed alert.              additional teams, particularly for large projects. Two teams
     It may seem that using multiple dog/handler teams            can complete an inspection in half the time with less fatigue
  would be cost prohibitive, but in many cases the                on the dogs and the handlers.

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Bed Bugs in Office Buildings: The Ultimate Challenge? by Larry pinto, richard Cooper & sandra Kraft
spon so red by                                                                                               Special Rep o rt
                                                                             Bed Bugs in Office Buildings

                                                                       are constantly dark, completely undisturbed and located just
                                                                       inches below the host. Be sure to check for bed bugs in the
                                                                       bundles of wires and utility conduits.
                                                                          Also be sure to check places where workers congregate,
                                                                       such as lounges, meeting rooms, lunch areas, copy machines,
                                                                       water coolers, and similar sites. Restrooms are also critical
                                                                       inspection sites in office buildings because workers bring
                                                                       items from their work area and place them on shelves, on
                                                                       countertops, or on the floor in the stalls. Create a flow chart
                                                                       of staff activities and movement of files from infested areas
                                                                       to other locations within the building. Pest professionals are
                                                                       unlikely to find all bed bug sites during a visual inspection.
                                                                       They should be able, however, to identify focus areas that
                                                                       will require the most intensive actions, both in terms of
                                                                       service and in follow-up investigations.

An adult bed bug, Cimex lectularius, ingesting a blood
meal from a human host. (Photo: Piotr Naskrecki/CDC)
                                                                       2    Canine Scent Detection. Canine scent detection can be
                                                                            an effective, efficient and reliable method for inspecting
                                                                       a workplace. Use a highly-qualified dog and handler team
                                                                       experienced with bed bug work and follow procedures that
to take advantage of tools that can aid in early detection             insure the highest level of accuracy (see “Random Blind
and eradication of bed bugs. Any measure that helps the                Verification for Canine Detection”). Firms that do not have
employee at home will in turn help reduce the likelihood of            their own dog and handler team can subcontract canine scent
reintroduction of bed bugs into the workplace.                         detection services. (But pest professionals should insist that
   Government offices are a special problem because of strict          subcontractors provide a non-compete agreement to prevent
employee privacy rules and restrictions on the government              them from taking customers.)
paying for non-work related services for employees. It may                Dogs are not 100% effective. But since the dog uses its
prove impossible to have home inspections unless workers               nose rather than its eyes to find bed bugs, a well-trained
hire someone themselves to check their homes. In such                  dog is far more efficient at finding bed bugs than is a human
situations, the work spaces of high-risk staff might require           inspector. Dogs commonly find bed bugs that a technician
some sort of isolation and regular monitoring with detection           would miss. A good dog and handler team can usually detect
devices or canine inspection.                                          a few or even a single bed bug or egg, and can inspect an
                                                                       office of a couple of thousand square feet in less than an hour.
How to Inspect for Bed Bugs                                            One strategy is to have a canine inspection with the handler
Inspection is critical in office infestations. Bed bugs can            marking infested sites with colored tape or other markings.
be located anywhere, so the critical first step in control is          Treatment can be scheduled in the days to follow.
identifying as many infested areas as possible. At the present            It is important to use a team with a proven track record
time there are no detection methods or devices that are                and one that uses dogs that can locate eggs as well as bugs.
completely reliable so it is best to employ a combination of           Some dogs can discriminate between live activity and old
inspection and monitoring methods to identify areas of activity.       evidence (caste skins, carcasses, fecal spotting, etc.), and this
                                                                       can be an advantage. One limitation of canine scent detection

1    Visual Inspection. It is possible to find some areas of
     bed bug activity through visual inspection, but you
must be very thorough. Prime areas to check include desk
                                                                       is the sensitivity of a dog’s nose to insecticides. Most handlers
                                                                       will not let their dogs detect in an area that has been recently
                                                                       treated (within 2-4 weeks, depending on the handler) or
chairs, upholstered chairs/couches, desks, wall dividers,              where insecticide dust is visible. Sometimes, the dogs can
behind cove moldings, any site where workers rest or leave             skip the treated areas but check untreated areas.
their coats and other personal possessions. If raised floors              A canine scent detection program that is not well run
are present, inspect the areas beneath the floor, particularly         can create confusion, uncertainty, and lead to unnecessary
where utilities emerge. Raised floors with utility penetrations        expenses. False alerts (alerts indicating that bed bugs
provide the perfect environment for bed bugs—these areas               are present, when in fact they are not) are perhaps the

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Bed Bugs in Office Buildings: The Ultimate Challenge? by Larry pinto, richard Cooper & sandra Kraft
S p e ci a l R e p o rt                                                                                                    s p o n s o r e d by

Bed Bugs in Office Buildings

 greatest concern. We suggest that you consider inspections                locations. A successful treatment strategy in an infested office
 with multiple dog handler teams using a random, blind                     will almost always incorporate multiple control tools and
 verification system (see box on page 6). This procedure                   tactics. Just spraying the carpet, baseboards, and furniture
 maximizes the quality and reliability of inspection results.              is not a reasonable solution. Other options include targeted
                                                                           vacuuming, steam treatment, insecticides, and compartment

 3   Sticky Traps. Insect sticky traps can be placed in areas
     of concern. They should be placed along edges along the
 base of cubicle dividers, in areas where personal belongings
                                                                           (chamber) fumigation or heat treatment.
                                                                              There is no “one size fits all” bed bug program for offices.
                                                                           You will need to analyze each office infestation so that you
 are stored, next to computers and other heat generating                   can design a customized program with tools and tactics
 equipment, in areas where utilities emerge from raised floors             determined by the specific conditions at the site, including:
 as well as on desk tops. Keep in mind that sticky traps are not           • Size and distribution of the bed bug problem.
 highly effective detection tools for bed bugs and should not              • Furniture and structural conditions including the presence
 be used alone. While a bed bug on a trap confirms that bed                   of raised floors, utility runs, carpets, cubicle dividers, etc.
 bugs are nearby, their absence on a sticky trap does not mean             • Workers’ issues, such as morale, antagonism with
 that the area is free of bed bugs.                                           management or union, pesticide concerns and sensitivity,
                                                                              and anticipated worker cooperation.

 4    Host Seeking Bed Bug Detection Devices. There are
      now detection devices that employ the use of host cues
 like CO2, heat, and chemical attractants to trap bed bugs.
                                                                           • The willingness of management to do all that is necessary.

                                                                           Insecticides. Anticipate challenges when using insecticides
 Since these devices use relatively new technologies, we are               against office bed bug infestations, and take precautions
 uncertain of their effectiveness or sensitivity in office settings.       to avoid trouble. Select materials that are low in toxicity,
 The detection devices could be placed within work stations                and consider formulations, methods of application, and
 as well as the area beneath raised floors. We do not know at              application sites that minimize worker exposure. Target
 this time whether it is best to run these devices at night or             application of pesticides based upon the inspection findings
 during the day when used in an office setting. There are two              and observed bed bug behavior. The specific areas to be treated
 problems: (1) limited scientific information regarding when               will vary greatly from one workplace to the next.
 bed bugs shift their activity cycles from night to day and (2)               A common mistake in office bed bug control is to depend
 the potential for new introductions of bed bugs, which will               on generalized treatments, often repeatedly, of entire floors. Not
 be on a night activity cycle.                                             only are such treatments generally ineffective, but we believe
                                                                           that such widespread insecticide residue causes unnecessary
 Bed Bug Control Tactics for Offices                                       exposure to office workers. Office infestations usually require
 As we have said repeatedly, the critical problem in offices               many service visits. Repeated insecticide applications in an
 is that bed bugs can be located anywhere. This means                      office setting can trigger problems with workers. Here are some
 there are no “typical” treatment sites. Primary treatment                 suggestions to reduce potential challenges:
 sites are those infested locations identified by canine or                • Provide information on the types of treatments,
 visual inspections plus common travel routes and high-risk                   hazards, and precautions (if any) office workers need
                                                                              to take. Address concerns. If you are not proactive with
 Before treating
                                                                              information, some people will assume the worst.
 a cubicle with
 steam, it is impor-                                                       • Apply insecticides after working hours. Friday afternoons
 tant to determine                                                            or weekends are preferable to obtain the longest aeration
 what utilities,                                                              times, especially when using residuals and products
 cables and equip-                                                            containing pyrethrins and similar irritants.
 ment are housed                                                           • Avoid applying residuals to surfaces that workers will
 within the walls                                                             regularly contact, such as the top surface of desks, chairs, etc.
 of the dividers to                                                        • Incorporate effective low hazard methods including
 avoid
                                                                              “green” insecticide products, whenever possible.
 damage.
 (Photos: Bed Bug
 Central)                                                                  Vacuuming. The best way to quickly eliminate pockets of
                                                                           accessible, clustering bed bugs is to vacuum them using a
                                                                           powerful vacuum equipped with a crevice tool. Clusters

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Bed Bugs in Office Buildings: The Ultimate Challenge? by Larry pinto, richard Cooper & sandra Kraft
spon so red by                                                                                                 Special Rep o rt
                                                                              Bed Bugs in Office Buildings

                                      Cubicle dividers that are
                                      rich with technology and          sheeting and taped securely to avoid spreading the bed bugs,
                                      office clutter can present        taken off-site, and either fumigated with sulfuryl fluoride or
                                      significant obstacles to          heat-treated as appropriate in a chamber or container. The
                                      a successful bed bug              disinfested items should not be returned until the bed bugs in
                                      treatment.                        the office have been controlled.
                                                                           Small quantities of these items can be heat treated on
                                                                        site using small heat chambers, or they can be stored and
                                                                        treated in special staging areas or a room within the building.
                                                                        For electronics and other equipment, be sure to check heat
                                                                        tolerance with the manufacturer or other information source
                                                                        before heat treatment. Another option for certain infested
                                                                        items, particularly electronics, is to store them along with
                                                                        DDVP strips for a period of days inside plastic bags or
                                                                        inside another type of enclosure. Such treatment cannot be
                                                                        done in occupied areas and there are other restrictions and
                                                                        precautions that need to be taken. Check the label.
                                                                           Even entire work stations may be best dealt with by
                                                                        disassembling them and heat-treating or fumigating the
can sometimes be found under desks, on chairs, along cove               component parts (wall panel dividers, desks, chairs, etc.) off
moldings, along rug tack strips, in cracks and crevices, even on        site. It may prove cheaper in the long run.
walls. Be realistic, however. You won’t get them all, only the
easy ones. Bed bugs are difficult to dislodge when located deep         Be Sure to Reinspect and Follow-up All Actions. Office
in cracks and seams or on rough surfaces. Eggs are glued to the         infestations tend to be difficult to eradicate. Expect to repeat
surface and are especially difficult to dislodge. Vacuuming is          a cycle of service and inspection for months until there is no
more effective if you “scrape” the crevice tool along the surface       further sign of infestation (as determined by visual sighting,
to help dislodge or crush the bed bugs and eggs.                        bites, canine inspection, or other monitoring methods), and
                                                                        then establish an ongoing inspection and monitoring program
Steam or Spot Cold Treatment. Regular use of steam or spot              to identify new introductions. And rest assured there will be
cold treatment (using pressurized CO2 to freeze bed bugs) can           reinfestation. Bed bugs in the workplace is a growing trend.
help overcome the limitations of vacuuming by destroying                Problems will get much worse before they get better. n
bugs and especially eggs that may not have been dislodged
during vacuuming. The undersides of desks, baseboards
and many other areas can be treated with these methods.
Additionally, both methods can be used to treat upholstered
chairs and cubicle dividers. It is important to first determine
what types of utilities, cables and equipment are housed
within the walls of the dividers to avoid damage. Prior to
using steam on cubicle dividers, you should consider having               What About a Single Bed Bug?
your client sign off on a “hold harmless” statement.
                                                                          It is fairly common in an office to find only a single bed bug
Alternative Strategies. Consider alternative strategies such as           on initial inspection or during ongoing monitoring. How
fumigation with sulfluryl fluoride, heat treatment, or the use            extensive should service be? We suggest the following:
of DDVP strips for items difficult to disinfest with traditional          • Service the entire area within a minimum of 20 feet of the
treatments. Examples include computers, office equipment,                     location where the bed bug was found.
files, and personal items. Advise management to be careful                • The service should be done as soon as possible after the
about moving files, computers, and furniture from infested                    positive finding.
areas to other areas in the building.                                     • Service should include multiple tools and tactics.
   Paper files in filing cabinets, equipment such as computers            • Continue a monitoring program throughout the entire
and phones, personal items, and the like are sometimes best                   office for at least two months.
dealt with offsite. These items should be wrapped in plastic

                                                                    9
Bed Bugs in Office Buildings: The Ultimate Challenge? by Larry pinto, richard Cooper & sandra Kraft
advertorial
S p e ci a l R e p o rt                                                                                         s p o n s o r e d by

Bed Bugs in Office Buildings

 Complete
 Bed Bug Control
 MGK Offers a Comprehensive Bed
 Bug Product Portfolio for the Pest
 Management Industry
 MGK has a long history of developing quality products for         part of that growth coming from the structural pest control
 the pest management industry. Since opening its doors in          industry,” said Ian Thorburn, Market Manager, Branded
 1902, this family-owned business has achieved more than           Products. “We anticipate driving growth by continuing to
 100 years of continuous growth by being true to its mission       make significant investments in both sales and R&D, which
 of developing high-quality products that address specific         will result in the introduction of a number of new products…
 market needs.                                                     and the ongoing enhancement of existing products. We’re
     In recent years, the company has invested millions            committed to this market.”
 of dollars in the pest management industry, expanding its             Nowhere is that commitment more apparent than in
 product offerings to include a range of insecticides developed    the company’s ever-expanding bed bug product portfolio.
 specifically for PMPs, including those involved in the rapidly    “We’re pleased to offer a fully integrated portfolio of pest
 expanding bed bug market. “Our goal is to continue to grow        management products for the bed bug market,” Thorburn
 our branded products business and we see a significant            said. The line includes:

                            Bedlam® Insecticide
                            This market leading aerosol formulation is specially designed to control bed bugs and their
                            eggs. As a water-based product, it will not stain water-safe fabrics or surfaces and is labeled
                            for areas such as mattresses, headboards, carpeting, flooring, drapes, even luggage. Bedlam
                            provides up to two weeks of residual control on wood, ceramic surfaces and carpet. In
                            addition, Bedlam reduces bed bug egg hatch in both susceptible and some resistant strains of
                            bed bugs.

                                                                  10
advertorial

spon so red by                                                                                            Special Rep o rt
                                                                           Bed Bugs in Office Buildings

Exponent® Insecticide Synergist Increases the speed of kill and
enhances the effectiveness of pyrethroid insecticides by helping inhibit MFO resistance.
While Exponent has no insecticidal properties of its own, adding it to products like Suspend®
or Onslaught® has proven to increase efficacy on some resistant strains of bed bugs.

                               Onslaught® Microencapsulated
                               Insecticide
                               A controlled release product that provides tough control
                               of tough insects, including bed bugs. Onslaught is a low-
                               odor product in an easy-to-use formulation that is labeled
                               for use as an indoor broadcast surface spray, including for
                               carpet. Featuring a flexible label, it can be used indoors
                               and outdoors, as well as in food and non-food areas of
                               commercial structures.

                                PyGanic® Dust
                                This recently introduced dust is designed to provide quick insect kill
                                combined with the appeal of a botanical product for sensitive accounts
                                like office buildings. This 1 percent pyrethrin product delivers fast kill
                                as a spot or crack and crevice treatment in food and non-food areas of
                                structures. It has even been proven to kill a strain of resistant bed bugs in
                                only 60 minutes.

                                altoCIRRUS™ Fogging Concentrate
                                The newest product in the company’s portfolio, this synergized
                                concentrate is effective for crack and crevice flushing of bed bugs, as
                                well as fast kill. And depending on the situation, altoCIRRUS also can be
                                fogged as a space spray application.

Pest management professionals interested in learning more about
MGK’s bed bug product line – offering integrative solutions and superior
results – can visit www.mgkpro.com.

Bedlam®, Exponent®, Onslaught®, PyGanic®, and altoCIRRUS™ are registered trademarks of MGK. Suspend® is a registered
trademark of Bayer.
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