DIGITAL IDENTITY AUSKEY TRANSITION - myGovID and RAM overview Paul Stasinowsky - Hearing Services Program
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DIGITAL IDENTITY AUSKEY TRANSITION myGovID and RAM overview Hearing Services Providers Presented by: Paul Stasinowsky Australian Taxation Office March 2020 FOR OFFICIAL USE | DIGITAL IDENTITY | AUSKEY TRANSITION
AGENDA
01 1. AUSkey Transition Overview
02 2. myGovID Overview
3.1 Relationship Authorisation Manager (RAM) Overview
03 3.2 Walk-through setting up your entity in RAM
04 4. Assisted linking of your entity
05 5. Appendix:
• Frequently Asked Questions
• User Flows
• Smart Device Compatibility
• Using the Remember Me Function
• Support Materials
FOR OFFICIAL USE | DIGITAL IDENTITY | AUSKEY TRANSITION 2
01 AUSKEY TRANSITION
OVERVIEW
FOR OFFICIAL USE | DIGITAL IDENTITY | AUSKEY TRANSITION
AUSKEY TRANSITION OVERVIEW
We, and the Australian Government, take your online safety, security and privacy seriously.
As part of our ongoing commitment to security in a constantly evolving digital economy, AUSkey, device
AUSkey and Manage ABN Connections (MAC) will officially be retired at the end of March 2020 and replaced
with myGovID and Relationship Authorisation Manager (RAM).
As a result, access to ATO’s online services will require the end user to be verified as an individual and
specifically authorised to act on behalf of a business.
Why is AUSkey being replaced? What will replace AUSkey?
× Not supported on mobile devices myGovID is your digital identity which makes it
easier to prove who you are online
× Not compatible with all internet browsers
Relationship Authorisation Manager (RAM) allows
× Difficult to setup and maintain you to act on behalf of a business with participating
× Authorisations don’t carry across channels government online services
× No password reset functionality Machine Credential is installed on a device /
business server and enables you to interact directly
with government online services
FOR OFFICIAL USE | DIGITAL IDENTITY | AUSKEY TRANSITION 4
02 MYGOVID
OVERVIEW
FOR OFFICIAL USE | DIGITAL IDENTITY | AUSKEY TRANSITION
MYGOVID OVERVIEW
myGovID is the Australian Government's digital identity provider and a new way to prove who you are online.
It is an identity enrolment and credential solution that is ‘tethered’ to an individual and is available on mobile
devices only.
Benefits of myGovID
• It’s simple – use your myGovID to unlock multiple
government online services. You no longer need
multiple AUSkeys.
• It’s flexible – use your myGovID on the go,
anywhere and anytime. You no longer have to use
the same AUSkey desktop or device.
• It’s secure - myGovID uses security features in your
device to protect your identity and information.
FOR OFFICIAL USE | DIGITAL IDENTITY | AUSKEY TRANSITION 6
MYGOVID OVERVIEW
myGovID is not the same as myGov
Your myGovID lets
you prove who you
are when using
government online
services.
= Your myGov account
lets you select and
link to government
online services from
one place.
myGovID is different to AUSkey
• myGovID is not linked to a computer, it’s linked to you as an individual.
• myGovID is used to access business and tax services, based on the businesses and entities you are
authorised for in RAM. In future you will be able to use myGovID to access individual services.
• myGovID is more secure than AUSkey because of the higher identification standard required to get a
myGovID. This ensures the right person is acting on behalf of the business or entity and has the proper
authority to do so.
FOR OFFICIAL USE | DIGITAL IDENTITY | AUSKEY TRANSITION 7
SETTING UP MYGOVID
To set up a myGovID you will need the following:
A smart device using iOS 10 or later on Apple devices or
Android 7.0 (Nougat) or later.
An email address (this should be an address only you use, we
recommend using a personal email address).
Two of the following Australian identity documents to set up to
@
a Standard Identity Strength:
• Australian driver’s licence or learner’s permit
• Australian Passport (not more than three years expired)
• Medicare card (not within two months of expiry)
• Australian birth certificate
Note: Your name needs to match across all of your identity documents
in order to set up a myGovID.
You will need to contact your document providers to resolve any
mismatch in name.
FOR OFFICIAL USE | DIGITAL IDENTITY | AUSKEY TRANSITION 8
SETTING UP MYGOVID
Step 1 Step 2 Step 3 Step 4
Download the Set up your Add your identity You’re finished
myGovID app myGovID document details setting up!
App Store
FOR OFFICIAL USE | DIGITAL IDENTITY | AUSKEY TRANSITION 9
03 RELATIONSHIP
AUTHORISATION
MANAGER OVERVIEW
FOR OFFICIAL USE | DIGITAL IDENTITY | AUSKEY TRANSITIONRELATIONSHIP AUTHORISATION MANAGER (RAM) OVERVIEW
Relationship Authorisation Manager (RAM) is a new Australian Government authorisation service that
allows you to act on behalf of a business or entity online and manage your authorisations in one place.
• Enables you to manage your authorisations in
one place (replacing AUSkey Manager).
• Allows you to act on behalf of a business with
participating government online services.
• Allows you to create and manage machine
credentials (replacing device AUSkey).
• Allows you to import AUSkey permissions into
RAM.
www.authorisationmanager.gov.au
FOR OFFICIAL USE | DIGITAL IDENTITY | AUSKEY TRANSITION 11AUTHORISATION TYPES AND ACCESS IN RAM
RAM enables simple management of authorisations all in one place. All authorised representatives will have
varied access and permissions based on their authorisation type.
Director, Public Officer, Government Representative or
Responsible Authority
• Is an eligible individual associate of the entity’s ABN as listed
in the ABR.
• Responsible for the set-up of the entities in RAM.
• Note: A company secretary does not have authority to link
the entities in RAM
Authorisation administrator Authorised user Basic user
• Can create or manage • Can act on behalf of a • Can act on behalf of a
authorisations for the entity. entity. entity.
• Can have a machine • Cannot create or • Cannot create or
credential administrator manage authorisations manage authorisations
authorisation. for the entity. for the entity.
• Can have a machine • Will have limited
credential administrator access to ATO online
authorisation. services and selected
participating
government agencies.
FOR OFFICIAL USE | DIGITAL IDENTITY | AUSKEY TRANSITION 12IMPORTING AUSKEY FUNCTION
The Import AUSkey function will minimise administrative impact for entities.
About the ‘Import AUSkey users’ option
• This option offers the authorised contact and/or
authorisation administrator, the ability to import existing
AUSkey permissions to the new RAM solution.
• It streamlines the transition process by transferring the
AUSkey permissions linked to a entity to a RAM
authorisation.
• It does not require users to be logged in to an AUSkey
installed on their device.
• It reduces the time taken by the authorised contact
and/or authorisation administrator to transition to the
new solution.
• It is recommended prior to importing AUSkey users that
• the entity removes any AUSkeys they no longer require
and ensure the AUSkey details are correct.
• users set up their myGovID to a standard identity
strength prior to importing AUSkeys
Please note: you may need to reset your user profile in the
Hearing Services Online Portal
FOR OFFICIAL USE | DIGITAL IDENTITY | AUSKEY TRANSITION 1304 WALK-THROUGH:
SETTING UP YOUR ENTITY
IN RAM
FOR OFFICIAL USE | DIGITAL IDENTITY | AUSKEY TRANSITIONRELATIONSHIP AUTHORISATION MANAGER PREREQUISITE
CHECKLIST
Before you start to set your entity up in RAM you should ensure the following prerequisites are met:
You have:
• Downloaded and set-up your myGovID to a Standard identity strength.
You have checked:
your authorised contact details are up to date in the ABR (found under the contacts tab).
the current AUSkeys holders are correct– (in AUSkey manager) abr.gov.au/auskey.
the business appointments in Access Manager are current.
business representatives you wish to authorise have setup their myGovID.
FOR OFFICIAL USE | DIGITAL IDENTITY | AUSKEY TRANSITION 15‘LIVE’ DEMONSTRATIONS We’re now going to step you through setting up your business in RAM. We will cover the following: • Linking your business (for associates) • Creating a new authorisation • Accepting an authorisation • Managing authorisations • Importing AUSkeys If you have already set up your myGovID you can visit the RAM website (www.authorisationmanager.gov.au) to follow along. FOR OFFICIAL USE | DIGITAL IDENTITY | AUSKEY TRANSITION 16
CURRENT VIEW OF SERVICES AVAILABLE IN RAM FOR OFFICIAL USE | DIGITAL IDENTITY | AUSKEY TRANSITION
05 ASSISTED
LINKING OF YOUR
ENTITY
FOR OFFICIAL USE | DIGITAL IDENTITY | AUSKEY TRANSITIONATO ASSISTED LINKING - PRE-CHECK
Majority of clients are able to link their ABNs in RAM without ATO assistance. The below diagram identifies
which clients will need ATO assistance and who in their business or entity will need to link.
I am a sole trader, partner, listed You can link your ABN in RAM without ATO assistance
associate in the Australian • Download and set up myGovID to a Standard identity strength.
Yes • Log into RAM, go to ‘Link Your Business’ and select the entities you want
Business Register
(ABR) for my ABN. to link.
• Set up the authorisations for individuals who will act on behalf of the
business or entity. Refer to authorisationmanager.gov.au and follow the
No instructions.
I am a primary person listed in the You must link your ABN in RAM with ATO assistance
relevant register (ABR, ASIC, ORIC or • Download and set up myGovID to a Standard identity strength.
the ACNC): Yes
• For a corporate trustee – the The primary person will need to
director or public officer of the follow instructions on the next slide to
corporate trustee or subsidiary commence ATO Assisted Linking
company.
• For a government entity (e.g.
agencies, schools, hospitals) – the
authorised contact.
• For an Australian charity or not-
for-profit – the responsible
person.
• For other entity types (e.g.
deceased estates, unincorporated
associations) – the executor,
director, public officer, or office
holder
FOR OFFICIAL USE | DIGITAL IDENTITY | AUSKEY TRANSITION 19
19ATO ASSISTED LINKING - OVERVIEW
The primary person will be required to do the following steps based on the number of ABNs to be linked.
I am a primary person:
• For a corporate trustee – the director or public officer of the
corporate trustee or subsidiary company.
• For a government entity – the authorised contact.
• For an Australian charity or not-for-profit – the responsible person.
• For other entity types – the executor, director, public officer, or office holder.
I need ATO assistance with…
3 or less ABNs More than 3 ABNs
1 Download and set up myGovID to a Standard identity strength
Call the ATO on 1300 287 539 Complete the ‘Assistance to link ABNs’
2a 2b form and submit the form to
(select option 3 for RAM enquiries) LinkMyABN@ato.gov.au Successfully
6 linked!
Complete Proof of Identity (POI) over The ATO will contact you to complete
the phone and to confirm you are POI over the phone and to confirm Now you need to set up
3a 3b your authorisations for
the primary person for the entity for you are the primary person for the
each ABN entity for each ABN others to act on behalf
of the business or entity
You will receive an email with an You will receive an status/outcome email
4a authorisation code for each ABN 4b with the relevant details including
authorisation code/s for linked ABNs
Log into RAM and accept the authorisation/s by entering the authorisation code/s
5 within 7 days of receipt.
FOR OFFICIAL USE | DIGITAL IDENTITY | AUSKEY TRANSITION 20
20SUPPORT AVAILABLE FOR ATO ASSISTED LINKING
Where to get support for ATO assisted linking?
‘Getting Ready’ Support Materials ‘ATO Assisted Linking’ Support Materials Contact
Complete ‘prepare’ instructions Complete ‘ATO Assisted Linking’ instructions
3
3
Check and update your details in ‘Primary person with 3 or less than ABNs’ If you still
the ABR instructions to link your myGovID to your require
business or entity in RAM assistance or
Clean up your AUSkey users
3 or less ABNs clarification:
Watch the ‘overview’ videos Contact your
Key Client
‘Introduction to myGovID and Manager (if
RAM': Your new key to business Complete ‘ATO Assisted Linking’ instructions
‘Primary person with more than 3 ABNs’ applicable)
Contact
>>33
‘Set up myGovID and link your instructions to link your myGovID to your
business in RAM’ business or entity in RAM 1300 287 539
(select option
Watch the ‘RAM’ videos’ More than 3 ABNs 3 for RAM
How to create new authorisations enquiries)
using RAM
How to import AUSkey users in
RAM
‘Setting up and managing your authorisations’ Support Materials
How to accept an authorisation in
Refer to the RAM user guide
RAM
www.ato.gov.au/tpmygovid
How to create new machine
Websites:
credentials in RAM
https://www.mygovid.gov.au
Other materials Once successfully https://info.authorisationmanager.gov.au/how-do-i-get-set-up
linked ATO.gov.au
Refer to supporting material and
links in this pack
FOR OFFICIAL USE |DIGITAL IDENTITY AUSKEY TRANSITION: ATO ASSISTED LINKING 2105 WHAT TO DO NOW FOR OFFICIAL USE | DIGITAL IDENTITY | AUSKEY TRANSITION
START YOUR TRANSITION TODAY 1. Set up your Digital Identity on myGovID Download myGovID (https://www.mygovid.gov.au/) from the App Store or Google Play Store and set up your digital identity and get your staff to do the same. You will need to set up your myGovID to a Standard Identity Strength to act on behalf of your ABN to access Government Online Services. 2. Review and update an entity’s ABN details Check the details of contact listed on the Australian Business Register (ABR) are up to date. Only listed contacts can link the entity in RAM with assistance from the ATO. Note: For more information on how to review and update your ABN details visit https://www.abr.gov.au/ 3. Review and clean your AUSkey user data Check that AUSkey user data is up to date by: • Check the permissions and access of AUSkey users in Access Manager are accurate. • Confirm all AUSkeys you intend to import are active. • Make sure all irrelevant AUSkeys are removed. FOR OFFICIAL USE | DIGITAL IDENTITY | AUSKEY TRANSITION 23
START YOUR TRANSITION TODAY
4. Get your staff prepared
• Ask your authorisation administrators and users to set up a personal myGovID credential with their
personal email address
• Ensure they provide you with the exact name they registered in myGovID
• Start collating a list of the people you plan to authorise with their myGovID name, e.g:
Staff Member myGovID Name RAM Name RAM access RAM Email Address
Jane Smith Emily Jane Smith Emily Jane Smith Authorised Jane.Smith@work.com
administrator
Danny Chang Daniel Chang Daniel Chang Authorised user Daniel.Chang@work.com
5. Link your ABN in RAM
• If you are a listed associate in the ABR for the ABN you can link your business now in RAM.
• If you are a primary person in the ABR for the ABN/s you will need to take the one of the following
steps:
a) For 3 or less ABNs: contact the ATO on 1300 287 539 and select option 3 for RAM enquires.
b) For more than 3 ABNs: complete the ‘Assistance to link ABNs in RAM’ form available at:
info.authorisationmanager.gov.au/primaryperson. Submit the form to the Link my ABN Mailbox:
LinkMyABN@ato.gov.au
FOR OFFICIAL USE | DIGITAL IDENTITY | AUSKEY TRANSITION 24APPENDIX A
Frequently Asked
Questions
FOR OFFICIAL USE | DIGITAL IDENTITY | AUSKEY TRANSITIONMYGOVID: FREQUENTLY ASKED QUESTIONS
A smart device is only
required for the log-on step
You only need one to access government
When you create a digital myGovID is accredited online services
myGovID. It can be identity, you do this though under the Australian
used for personal or the myGovID mobile app. Trusted Digital
business matters, or
We hold your identity record Identity Framework
both. Information provided
securely in our systems. So, if which strictly controls
to create your
you lose your phone, it gets how your identity
myGovID is securely
stolen, or you upgrade – you’ll data is collected,
stored and is used only
myGovID belongs to an be able to pick up your digital stored and used.
for the purposes of
individual and cannot identity on your new device. administering the
be shared. system.
There is no limit
You can download the myGovID app to the life of
myGovID app works and be logged in to your myGovID on your myGovID. You do not require
the same regardless of multiple devices. mobile phone
the device you are For security purposes, you will receive coverage. You just need
using – Apple or an email letting you know your an internet connection
Android myGovID is active on another device. – just like government
online services
FOR OFFICIAL USE | DIGITAL IDENTITY | AUSKEY TRANSITION 26RAM : FREQUENTLY ASKED QUESTIONS
To use ‘Link my Business’ you When authorising other
To exercise the
must be listed as an eligible individuals to act on behalf
Authorisations for the authorisation request,
individual associate on an ABN of your business in RAM,
business are managed in the business
in the Australian Business you do not need to use a
RAM. To access a representative will need
Register (ABR). personal email address or
government online to accept the
the one that was used when
Additional functions in RAM to service you need to have authorisation request by
establishing their myGovID.
support other associate types an active authorisation logging into RAM with
(e.g. Corporate Trustees) will in RAM. The email address should their myGovID.
be available in December be accessible to the person
2019. you are authorising.
A Principal Authority
or Authorisation You can be linked with up to
Setting up your Administrator can The Import AUSkey 499 ABNs in RAM. Select up
myGovID on multiple change an individual’s function has been to 60 ABNs at a time when
devices does not affect level of access for a developed to support you using ‘Link my Business’.
the authorisations you business via RAM. to make the transition If you have more than 499
have been assigned in easier. It will only be ABN’s on the ABR you are
RAM. available till the end of unable to use RAM at this
March 2020. time.
FOR OFFICIAL USE | DIGITAL IDENTITY | AUSKEY TRANSITION 27APPENDIX B
User Flows
FOR OFFICIAL USE | DIGITAL IDENTITY | AUSKEY TRANSITIONAUTHORISATION TYPES AND ACCESS IN RAM
RAM enables simple management of authorisations all in one place. All authorised representatives will have
varied access and permissions based on their authorisation type.
Principal Authority, Director, Public Officer, Government
Representative or Responsible Authority
• Is an eligible individual associate of the entity’s ABN as listed
in the ABR.
• Responsible for the set-up of the entities in RAM.
• Note: A company secretary does not have authority to link
the entities in RAM
Authorisation administrator Authorised user Basic user
• Can create or manage • Can act on behalf of a • Can act on behalf of a
authorisations for the entity. entity. entity.
• Can have a machine • Cannot create or • Cannot create or
credential administrator manage authorisations manage authorisations
authorisation. for the entity. for the entity.
• Can have a machine • Will have limited
credential administrator access to ATO online
authorisation. services and selected
participating
government agencies.
FOR OFFICIAL USE | DIGITAL IDENTITY | AUSKEY TRANSITION 29CREATING AN AUTHORISATION ADMINISTRATOR
User: Principal authority or an authorisation administrator Estimated Total Time
What you’ll need:
4-9 Minutes
• Your myGovID set up at with Standard level identity strength
• Your business linked to RAM
• The full legal name of your representative (as per their myGovID) and their preferred email address, this can be their
business email, it does not need to be their myGovID email.
How to create a new authorisation:
1 min 1 min 5 mins 1 min 1 min 5 mins
Business
RAM
SUBMIT
Login with Adding a new Representative Authorisation Summary Customise access
myGovID user details details and Review the If you set level of
Log in to RAM by Select your Update the full Agency access summary and access to ‘custom’,
entering the 4- business from name- this must Complete the select check box click the ‘ATO
digit code into the list. Then be their full legal authorisation to accept Access Manager’
your myGovID select ‘add new name as per details . Select declaration, then link to choose
app. user’ their myGovID ‘continue’ and select submit. which services this
Select “Manage and an email. select their level representative will
authorisations”. of access for all be able to access.
available
agencies.
FOR OFFICIAL USE | DIGITAL IDENTITY | AUSKEY TRANSITION 30USERS ACCEPTING AN AUTHORISATION
User: A business representative who has received an authorisation code and a summary of the Estimated Total Time
authorisation request via email.
10 Minutes
What you’ll need:
• Your myGovID set up
• Check you email inbox for the authorisation request email
Key Note:
• You can only accept an authorisation once.
How to accepting an authorisation:
1 mins 1 min 1 min
NOTE:
RAM • You have seven days before
ACCEPT
the code expires. After
seven days, the principal
Login with Enter the 6-digit Summary authority or authorisation
myGovID authorisation code Review the administrator will have to
Log in to RAM Enter the 6-digit summary of the issue a new authorisation
entering the 4-digit code from your authorisation and request.
code into your authorisation select check box to • You can only accept an
myGovID app. request email into accept declaration, authorisation once.
the box titled ‘Enter then select accept.
an authorisation
code’ then select
submit.
FOR OFFICIAL USE | DIGITAL IDENTITY | AUSKEY TRANSITION 31IMPORTING AUSKEYS
User: Principal Authority or Authorisation administrator Estimated Total Time
What you’ll need:
11+ Minutes
• The business linked in RAM
• Your myGovID set up at a Standard level identity strength
• The AUSkey holders you are importing have their myGovID set up at a Standard level identity strength
• The full legal name and preferred email address of all AUSkey holders you intend to import
Key Note:
• You only need to import AUSkey data once. Up to 100 AUSkeys can be imported at one time
How to importing AUSkeys
1 mins 1 min 2 mins 5 mins 1 min
1 min
RAM Agency Access
SUBMIT
Login with Bring your Select AUSkeys Update Details Agency Access Summary
myGovID business into Filter and select Update the full Select agencies Review the
Log in to RAM by focus AUSkeys to name and email the user can summary and
entering the 4- Select the import. address of the access. select check box
digit code into business ABN AUSkey holder. to accept
your myGovID and select This must be declaration, then
app. ‘Import AUSkey their full legal select submit.
user’. name as per
their myGovID .
FOR OFFICIAL USE | DIGITAL IDENTITY | AUSKEY TRANSITION 32APPENDIX C
Smart Device
Capability
FOR OFFICIAL USE |DIGITAL IDENTITY: INSTITUTE OF PUBLIC ACCOUNTANTS 33SMART DEVICE COMPATIBILITY: FREQUENTLY ASKED QUESTIONS
Will I need a compatible smart device to access services?
• Yes. A desktop or browser-based authentication will not be supported and you will need your own compatible smart
device to use myGovID. Your myGovID belongs to you and cannot be shared.
What devices can I use myGovID on?
• The myGovID app is compatible with most smart devices using:
o iOS 10 or later
o Android 7.0 (Nougat) or later.
• A smart device starts from less than $90.00.
• myGovID enables a user to log on to an online service from any browser and device that is supported by that online
service (for example, Firefox, Chrome, PC, laptop or tablet). The smart device is only required for the log on step.
Do I need mobile coverage to use myGovID?
• You don’t require mobile phone coverage, however you do require an internet connection. Your myGovID needs an
internet connection just like when accessing other government online services.
Will smartphones become a tax deduction for managing tax affairs for business purposes?
• For information refer to claiming mobile phone, internet and home phone expenses on the ATO website.
https://www.ato.gov.au/Individuals/Income-and-deductions/Deductions-you-can-claim/Other-work-related-
deductions/Claiming-mobile-phone,-internet-and-home-phone-expenses/
What if moving to a mobile device is against my company’s business model ?
• myGovID is currently only supported on a compatible smart device and will be required to access online services.
Businesses may need to adjust workplace policies to enable use of the smart device to log on to an online service.
FOR OFFICIAL USE |DIGITAL IDENTITY: INSTITUTE OF PUBLIC ACCOUNTANTS 34APPENDIX D
Using the Remember
Me Function
FOR OFFICIAL USE |DIGITAL IDENTITY: INSTITUTE OF PUBLIC ACCOUNTANTS 35USING THE REMEMBER ME FUNCTION
First time logging in • You will still access the services on your preferred device • If you normally use the same device you can select the
desktop, laptop and you can now use a tablet remember me function to streamline the logging in process
for future logins
1. Access your service on any device 2. Select Login with myGovID, enter your myGovID email address & tick
‘Remember me’
3. Enter the code displayed on the
screen into your phone and select
‘Accept’
FOR OFFICIAL USE |DIGITAL IDENTITY: INSTITUTE OF PUBLIC ACCOUNTANTS 36 36USING THE REMEMBER ME FUNCTION Return login (after selecting ‘Remember me’) 1. Access your service on any device 2. Select continue – the email address is prepopulated 3. Match the code displayed on the screen with the code displayed on your phone and select accept FOR OFFICIAL USE |DIGITAL IDENTITY: INSTITUTE OF PUBLIC ACCOUNTANTS 37
APPENDIX E
Support Materials
FOR OFFICIAL USE |DIGITAL IDENTITY: INSTITUTE OF PUBLIC ACCOUNTANTS 38SUPPORT MATERIALS: Videos and User Guide
Topic External Product / Support
myGovID
Overview of myGovID and RAM Introduction to myGovID and RAM: Your new key to business
Set up myGovID and link your business in RAM: How to get started
Relationship Authorisation Manager (RAM) videos How to create new authorisations in RAM
Find out how to create new authorisations using Relationship Authorisation
Manager (RAM).
How to import AUSkey users in RAM
Find out how to use the 'import AUSkey users' function in Relationship
Authorisation Manager (RAM).
How to accept an authorisation in RAM
Find out how to accept an authorisation in Relationship Authorisation
Manager (RAM).
How to create new machine credentials in RAM
Find out how to create new machine credentials in Relationship
Authorisation Manager (RAM).
myGovID and RAM - User Guide • www.ato.gov.au/tpmygovid
FOR OFFICIAL USE | DIGITAL IDENTITY | AUSKEY TRANSITION 39SUPPORT MATERIALS: Getting Ready
Topic External Product / Support
Overview / General Information
What can I do now to get ready? Instructional guides:
Update your details in the ABR
Clean up your AUSkey users
Fact sheets:
Your new key to the Business Portal factsheet (for business)
Using myGovID and RAM for tax professionals (for tax professionals)
Security Web content:
How secure is it?
Need help : I think someone has accessed my business details
Phone: 1300 287 539, option 3.
myGovID and RAM Overview and pre-requisites Pre-recorded Webinar video
FOR OFFICIAL USE | DIGITAL IDENTITY | AUSKEY TRANSITION 40SUPPORT MATERIALS: myGovID Topic External Product / Support myGovID Overview https://www.mygovid.gov.au How do I download my myGovID – Android /iOS How do I get set up? (myGovID web content) What do I do if I can’t verify 2 documents? Need help (myGovID web content) How do I setup my myGovID and verify an email How do I get set up? (myGovID web content) / In-app messaging) address to achieve a ‘Basic’ Identity? How do I verify documents to achieve a ‘Standard’ How do I get set up? (myGovID web content) / In-app messaging) Identity? What if I can’t get a myGoviD? Need help: What if I can’t get a myGoviID Is myGovID available on desktop? Need help? (myGovID web content) How is myGovID different to myGov? Can I use it for What can I use it for? myGov? I have changed my email address Need help? (myGovID web content) FOR OFFICIAL USE | DIGITAL IDENTITY | AUSKEY TRANSITION 41
SUPPORT MATERIALS: RAM
Topic External Product / Support
Relationship Authorisation Manager (RAM) website content
RAM overview https://info.authorisationmanager.gov.au/how-do-i-get-set-up
RAM User Guide: February 2020 (PDF version)
How do I login to RAM? How do I get set up (RAM web content)
How do I claim all ABNs that I am an Associate / Director / How do I get set up (RAM web content)
Principal of a Business?
How do I link a business?
How do I authorise an employee/other responsible person to Authorisations (RAM web content)
act on behalf of my business?
How do I accept an Authorisation request? Authorised user (RAM web content)
Managing authorisations Manage Authorisations (RAM web content)
FOR OFFICIAL USE | DIGITAL IDENTITY | AUSKEY TRANSITION 42SUPPORT MATERIALS: ATO Assisted Linking & Key Websites Topic External Product / Support ATO Assisted Linking ATO Assisted linking: https://info.authorisationmanager.gov.au/principal-authority • For 3 or less ABNs ATO Assisted linking: https://info.authorisationmanager.gov.au/primary-person-link-abns-in-ram • For more than 3 ABNs • Federal/State Agencies Topic External Product / Support Key Websites Australian Business Register (ABR) https://www.abr.gov.au/auskey/your-auskey-replacement myGovID https://www.mygovid.gov.au Relationship Authorisation Manager (RAM) login https://authorisationmanager.gov.au/#/login page FOR OFFICIAL USE | DIGITAL IDENTITY | AUSKEY TRANSITION 43
SUPPORT MATERIALS: Machine Credential Topic External Product / Support I can’t find my business Need help: I can’t find my business FAQ How do I import AUSkeys? Import AUSkey users (RAM web content) Can I use the import AUSkey user function after AUSkey is Need help: Import AUSkey user replaced? Is my principal authority really expected to link the business? Need help (RAM web content) Can’t this admin task be delegated to someone else? How do I get set up? (RAM web content) Will I lose my existing AUSkey permissions? Web content: FAQ System issue System maintenance (ATO.gov.au) What is a machine credential Machine credentials (RAM web content) Who needs a machine credential? Machine credentials (RAM web content) How do I set up a machine credential administrator? Machine credentials | Authorisations (RAM web content) How do I create a machine credential? Machine Credentials (RAM web content) How do manage the machine credential? Machine Credentials (RAM web content) Creating a new Machine Credential Pre-recorded Webinar video FOR OFFICIAL USE | DIGITAL IDENTITY | AUSKEY TRANSITION 44
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