DIGITAL IDENTITY AUSKEY TRANSITION - myGovID and RAM overview Paul Stasinowsky - Hearing Services Program

Page created by Sue Strickland
 
CONTINUE READING
DIGITAL IDENTITY AUSKEY TRANSITION - myGovID and RAM overview Paul Stasinowsky - Hearing Services Program
DIGITAL IDENTITY
AUSKEY TRANSITION
myGovID and RAM overview
Hearing Services Providers

Presented by:
Paul Stasinowsky
Australian Taxation Office

March 2020

FOR OFFICIAL USE | DIGITAL IDENTITY | AUSKEY TRANSITION
DIGITAL IDENTITY AUSKEY TRANSITION - myGovID and RAM overview Paul Stasinowsky - Hearing Services Program
AGENDA

   01           1. AUSkey Transition Overview

                  02           2. myGovID Overview

                                   3.1 Relationship Authorisation Manager (RAM) Overview
                     03            3.2 Walk-through setting up your entity in RAM

                  04             4. Assisted linking of your entity

   05            5. Appendix:
                 • Frequently Asked Questions
                 • User Flows
                 • Smart Device Compatibility
                 • Using the Remember Me Function
                 • Support Materials
FOR OFFICIAL USE | DIGITAL IDENTITY | AUSKEY TRANSITION                                    2
DIGITAL IDENTITY AUSKEY TRANSITION - myGovID and RAM overview Paul Stasinowsky - Hearing Services Program
01 AUSKEY TRANSITION
             OVERVIEW

FOR OFFICIAL USE | DIGITAL IDENTITY | AUSKEY TRANSITION
DIGITAL IDENTITY AUSKEY TRANSITION - myGovID and RAM overview Paul Stasinowsky - Hearing Services Program
AUSKEY TRANSITION OVERVIEW
We, and the Australian Government, take your online safety, security and privacy seriously.
As part of our ongoing commitment to security in a constantly evolving digital economy, AUSkey, device
AUSkey and Manage ABN Connections (MAC) will officially be retired at the end of March 2020 and replaced
with myGovID and Relationship Authorisation Manager (RAM).
As a result, access to ATO’s online services will require the end user to be verified as an individual and
specifically authorised to act on behalf of a business.

Why is AUSkey being replaced?                                What will replace AUSkey?
×   Not supported on mobile devices                          myGovID is your digital identity which makes it
                                                             easier to prove who you are online
×   Not compatible with all internet browsers
                                                             Relationship Authorisation Manager (RAM) allows
×   Difficult to setup and maintain                          you to act on behalf of a business with participating
×   Authorisations don’t carry across channels               government online services

×   No password reset functionality                          Machine Credential is installed on a device /
                                                             business server and enables you to interact directly
                                                             with government online services

 FOR OFFICIAL USE | DIGITAL IDENTITY | AUSKEY TRANSITION                                                       4
DIGITAL IDENTITY AUSKEY TRANSITION - myGovID and RAM overview Paul Stasinowsky - Hearing Services Program
02 MYGOVID
             OVERVIEW

FOR OFFICIAL USE | DIGITAL IDENTITY | AUSKEY TRANSITION
DIGITAL IDENTITY AUSKEY TRANSITION - myGovID and RAM overview Paul Stasinowsky - Hearing Services Program
MYGOVID OVERVIEW
myGovID is the Australian Government's digital identity provider and a new way to prove who you are online.
It is an identity enrolment and credential solution that is ‘tethered’ to an individual and is available on mobile
devices only.

Benefits of myGovID

      •   It’s simple – use your myGovID to unlock multiple
          government online services. You no longer need
          multiple AUSkeys.
      •   It’s flexible – use your myGovID on the go,
          anywhere and anytime. You no longer have to use
          the same AUSkey desktop or device.
      •   It’s secure - myGovID uses security features in your
          device to protect your identity and information.

FOR OFFICIAL USE | DIGITAL IDENTITY | AUSKEY TRANSITION                                                         6
DIGITAL IDENTITY AUSKEY TRANSITION - myGovID and RAM overview Paul Stasinowsky - Hearing Services Program
MYGOVID OVERVIEW
myGovID is not the same as myGov

                              Your myGovID lets
                              you prove who you
                                are when using
                              government online
                                   services.
                                                          =         Your myGov account
                                                                     lets you select and
                                                                     link to government
                                                                    online services from
                                                                          one place.

myGovID is different to AUSkey

•   myGovID is not linked to a computer, it’s linked to you as an individual.
•   myGovID is used to access business and tax services, based on the businesses and entities you are
    authorised for in RAM. In future you will be able to use myGovID to access individual services.
•   myGovID is more secure than AUSkey because of the higher identification standard required to get a
    myGovID. This ensures the right person is acting on behalf of the business or entity and has the proper
    authority to do so.

FOR OFFICIAL USE | DIGITAL IDENTITY | AUSKEY TRANSITION                                                       7
DIGITAL IDENTITY AUSKEY TRANSITION - myGovID and RAM overview Paul Stasinowsky - Hearing Services Program
SETTING UP MYGOVID
To set up a myGovID you will need the following:

        A smart device using iOS 10 or later on Apple devices or
        Android 7.0 (Nougat) or later.

        An email address (this should be an address only you use, we
        recommend using a personal email address).

        Two of the following Australian identity documents to set up to
                                                                          @
        a Standard Identity Strength:
           • Australian driver’s licence or learner’s permit
           • Australian Passport (not more than three years expired)
           • Medicare card (not within two months of expiry)
          • Australian birth certificate

Note: Your name needs to match across all of your identity documents
in order to set up a myGovID.
You will need to contact your document providers to resolve any
mismatch in name.

FOR OFFICIAL USE | DIGITAL IDENTITY | AUSKEY TRANSITION                       8
DIGITAL IDENTITY AUSKEY TRANSITION - myGovID and RAM overview Paul Stasinowsky - Hearing Services Program
SETTING UP MYGOVID

          Step 1                           Step 2              Step 3             Step 4
       Download the                      Set up your      Add your identity   You’re finished
       myGovID app                        myGovID         document details      setting up!

                                                              App Store

FOR OFFICIAL USE | DIGITAL IDENTITY | AUSKEY TRANSITION                                         9
DIGITAL IDENTITY AUSKEY TRANSITION - myGovID and RAM overview Paul Stasinowsky - Hearing Services Program
03 RELATIONSHIP
              AUTHORISATION
              MANAGER OVERVIEW

FOR OFFICIAL USE | DIGITAL IDENTITY | AUSKEY TRANSITION
RELATIONSHIP AUTHORISATION MANAGER (RAM) OVERVIEW
Relationship Authorisation Manager (RAM) is a new Australian Government authorisation service that
allows you to act on behalf of a business or entity online and manage your authorisations in one place.

•   Enables you to manage your authorisations in
    one place (replacing AUSkey Manager).

•   Allows you to act on behalf of a business with
    participating government online services.

•   Allows you to create and manage machine
    credentials (replacing device AUSkey).

•   Allows you to import AUSkey permissions into
    RAM.

                                                                     www.authorisationmanager.gov.au

FOR OFFICIAL USE | DIGITAL IDENTITY | AUSKEY TRANSITION                                                   11
AUTHORISATION TYPES AND ACCESS IN RAM
RAM enables simple management of authorisations all in one place. All authorised representatives will have
varied access and permissions based on their authorisation type.

                                                          Director, Public Officer, Government Representative or
                                                          Responsible Authority
                                                          • Is an eligible individual associate of the entity’s ABN as listed
                                                             in the ABR.
                                                          • Responsible for the set-up of the entities in RAM.
                                                          • Note: A company secretary does not have authority to link
                                                             the entities in RAM

                     Authorisation administrator           Authorised user                            Basic user
                     • Can create or manage                • Can act on behalf of a                   • Can act on behalf of a
                       authorisations for the entity.        entity.                                    entity.
                     • Can have a machine                  • Cannot create or                         • Cannot create or
                       credential administrator              manage authorisations                      manage authorisations
                       authorisation.                        for the entity.                            for the entity.
                                                           • Can have a machine                       • Will have limited
                                                             credential administrator                   access to ATO online
                                                             authorisation.                             services and selected
                                                                                                        participating
                                                                                                        government agencies.

FOR OFFICIAL USE | DIGITAL IDENTITY | AUSKEY TRANSITION                                                                          12
IMPORTING AUSKEY FUNCTION
The Import AUSkey function will minimise administrative impact for entities.

About the ‘Import AUSkey users’ option

 •       This option offers the authorised contact and/or
         authorisation administrator, the ability to import existing
         AUSkey permissions to the new RAM solution.
 •       It streamlines the transition process by transferring the
         AUSkey permissions linked to a entity to a RAM
         authorisation.
 •       It does not require users to be logged in to an AUSkey
         installed on their device.
 •       It reduces the time taken by the authorised contact
         and/or authorisation administrator to transition to the
         new solution.
 •       It is recommended prior to importing AUSkey users that
     •     the entity removes any AUSkeys they no longer require
           and ensure the AUSkey details are correct.
     •     users set up their myGovID to a standard identity
           strength prior to importing AUSkeys
 Please note: you may need to reset your user profile in the
     Hearing Services Online Portal

FOR OFFICIAL USE | DIGITAL IDENTITY | AUSKEY TRANSITION                        13
04 WALK-THROUGH:
             SETTING UP YOUR ENTITY
             IN RAM

FOR OFFICIAL USE | DIGITAL IDENTITY | AUSKEY TRANSITION
RELATIONSHIP AUTHORISATION MANAGER PREREQUISITE
          CHECKLIST

Before you start to set your entity up in RAM you should ensure the following prerequisites are met:

You have:
      •      Downloaded and set-up your myGovID to a Standard identity strength.

You have checked:
             your authorised contact details are up to date in the ABR (found under the contacts tab).
             the current AUSkeys holders are correct– (in AUSkey manager) abr.gov.au/auskey.
             the business appointments in Access Manager are current.
             business representatives you wish to authorise have setup their myGovID.

FOR OFFICIAL USE | DIGITAL IDENTITY | AUSKEY TRANSITION                                                  15
‘LIVE’ DEMONSTRATIONS

We’re now going to step you through setting up your business in RAM.

We will cover the following:

•   Linking your business (for associates)
•   Creating a new authorisation
•   Accepting an authorisation
•   Managing authorisations
•   Importing AUSkeys

If you have already set up your myGovID you can visit the RAM website (www.authorisationmanager.gov.au)
to follow along.

FOR OFFICIAL USE | DIGITAL IDENTITY | AUSKEY TRANSITION                                             16
CURRENT VIEW OF SERVICES AVAILABLE IN RAM

FOR OFFICIAL USE | DIGITAL IDENTITY | AUSKEY TRANSITION
05 ASSISTED
             LINKING OF YOUR
             ENTITY

FOR OFFICIAL USE | DIGITAL IDENTITY | AUSKEY TRANSITION
ATO ASSISTED LINKING - PRE-CHECK

Majority of clients are able to link their ABNs in RAM without ATO assistance. The below diagram identifies
which clients will need ATO assistance and who in their business or entity will need to link.

               I am a sole trader, partner, listed         You can link your ABN in RAM without ATO assistance
                   associate in the Australian             • Download and set up myGovID to a Standard identity strength.
                                                     Yes   • Log into RAM, go to ‘Link Your Business’ and select the entities you want
                        Business Register
                       (ABR) for my ABN.                     to link.
                                                           • Set up the authorisations for individuals who will act on behalf of the
                                                             business or entity. Refer to authorisationmanager.gov.au and follow the
                               No                            instructions.

             I am a primary person listed in the           You must link your ABN in RAM with ATO assistance
             relevant register (ABR, ASIC, ORIC or         • Download and set up myGovID to a Standard identity strength.
             the ACNC):                              Yes

             • For a corporate trustee – the                                      The primary person will need to
               director or public officer of the                              follow instructions on the next slide to
               corporate trustee or subsidiary                                    commence ATO Assisted Linking
               company.
             • For a government entity (e.g.
               agencies, schools, hospitals) – the
               authorised contact.
             • For an Australian charity or not-
               for-profit – the responsible
               person.
             • For other entity types (e.g.
               deceased estates, unincorporated
               associations) – the executor,
               director, public officer, or office
               holder

 FOR OFFICIAL USE | DIGITAL IDENTITY | AUSKEY TRANSITION                                                                           19
                                                                                                                                    19
ATO ASSISTED LINKING - OVERVIEW

The primary person will be required to do the following steps based on the number of ABNs to be linked.
                                                                    I am a primary person:
                                                                    • For a corporate trustee – the director or public officer of the
                                                                       corporate trustee or subsidiary company.
                                                                    • For a government entity – the authorised contact.
                                                                    • For an Australian charity or not-for-profit – the responsible person.
                                                                    • For other entity types – the executor, director, public officer, or office holder.

                                          I need ATO assistance with…

                    3 or less ABNs                                        More than 3 ABNs

      1                    Download and set up myGovID to a Standard identity strength

               Call the ATO on 1300 287 539                        Complete the ‘Assistance to link ABNs’
      2a                                                      2b      form and submit the form to
            (select option 3 for RAM enquiries)                          LinkMyABN@ato.gov.au                                  Successfully
                                                                                                                          6      linked!
           Complete Proof of Identity (POI) over                   The ATO will contact you to complete
            the phone and to confirm you are                         POI over the phone and to confirm                   Now you need to set up
      3a                                                      3b                                                          your authorisations for
           the primary person for the entity for                     you are the primary person for the
                        each ABN                                            entity for each ABN                           others to act on behalf
                                                                                                                         of the business or entity
             You will receive an email with an                  You will receive an status/outcome email
      4a     authorisation code for each ABN                  4b with the relevant details including
                                                                  authorisation code/s for linked ABNs

                 Log into RAM and accept the authorisation/s by entering the authorisation code/s
      5                                     within 7 days of receipt.

 FOR OFFICIAL USE | DIGITAL IDENTITY | AUSKEY TRANSITION                                                                                         20
                                                                                                                                                  20
SUPPORT AVAILABLE FOR ATO ASSISTED LINKING
Where to get support for ATO assisted linking?
   ‘Getting Ready’ Support Materials                               ‘ATO Assisted Linking’ Support Materials                         Contact

  Complete ‘prepare’ instructions                                            Complete ‘ATO Assisted Linking’ instructions

                                                   3
                                                    3
   Check and update your details in                                         ‘Primary person with 3 or less than ABNs’        If you still
    the ABR                                                                  instructions to link your myGovID to your         require
                                                                             business or entity in RAM                         assistance or
   Clean up your AUSkey users
                                                      3 or less ABNs                                                           clarification:
  Watch the ‘overview’ videos                                                                                                   Contact your
                                                                                                                                   Key Client
   ‘Introduction to myGovID and                                                                                                   Manager (if
    RAM': Your new key to business                                           Complete ‘ATO Assisted Linking’ instructions
                                                                             ‘Primary person with more than 3 ABNs’               applicable)
                                                                                                                                Contact

                                                   >>33
   ‘Set up myGovID and link your                                            instructions to link your myGovID to your
    business in RAM’                                                         business or entity in RAM                             1300 287 539
                                                                                                                                   (select option
  Watch the ‘RAM’ videos’                          More than 3 ABNs                                                                3 for RAM
   How to create new authorisations                                                                                               enquiries)
    using RAM
   How to import AUSkey users in
    RAM
                                                                 ‘Setting up and managing your authorisations’ Support Materials
   How to accept an authorisation in
                                                                              Refer to the RAM user guide
    RAM
                                                                               www.ato.gov.au/tpmygovid
   How to create new machine
                                                                              Websites:
    credentials in RAM
                                                                               https://www.mygovid.gov.au
  Other materials                                    Once successfully         https://info.authorisationmanager.gov.au/how-do-i-get-set-up
                                                          linked               ATO.gov.au
   Refer to supporting material and
    links in this pack

FOR OFFICIAL USE |DIGITAL IDENTITY AUSKEY TRANSITION: ATO ASSISTED LINKING                                                                          21
05 WHAT TO DO NOW

FOR OFFICIAL USE | DIGITAL IDENTITY | AUSKEY TRANSITION
START YOUR TRANSITION TODAY
1. Set up your Digital Identity on myGovID
Download myGovID (https://www.mygovid.gov.au/) from the App Store or Google Play Store and set up
your digital identity and get your staff to do the same.

You will need to set up your myGovID to a Standard Identity Strength to act on behalf of your ABN to access
Government Online Services.

2. Review and update an entity’s ABN details
Check the details of contact listed on the Australian Business Register (ABR) are up to date. Only listed
contacts can link the entity in RAM with assistance from the ATO.

Note: For more information on how to review and update your ABN details visit https://www.abr.gov.au/

3. Review and clean your AUSkey user data
Check that AUSkey user data is up to date by:
• Check the permissions and access of AUSkey users in Access Manager are accurate.
• Confirm all AUSkeys you intend to import are active.
• Make sure all irrelevant AUSkeys are removed.

FOR OFFICIAL USE | DIGITAL IDENTITY | AUSKEY TRANSITION                                                     23
START YOUR TRANSITION TODAY
4. Get your staff prepared
•   Ask your authorisation administrators and users to set up a personal myGovID credential with their
    personal email address
•   Ensure they provide you with the exact name they registered in myGovID
•   Start collating a list of the people you plan to authorise with their myGovID name, e.g:

              Staff Member    myGovID Name         RAM Name           RAM access        RAM Email Address

              Jane Smith      Emily Jane Smith     Emily Jane Smith   Authorised        Jane.Smith@work.com
                                                                      administrator
              Danny Chang     Daniel Chang         Daniel Chang       Authorised user   Daniel.Chang@work.com

5. Link your ABN in RAM
•   If you are a listed associate in the ABR for the ABN you can link your business now in RAM.
•   If you are a primary person in the ABR for the ABN/s you will need to take the one of the following
    steps:
       a) For 3 or less ABNs: contact the ATO on 1300 287 539 and select option 3 for RAM enquires.
       b) For more than 3 ABNs: complete the ‘Assistance to link ABNs in RAM’ form available at:
           info.authorisationmanager.gov.au/primaryperson. Submit the form to the Link my ABN Mailbox:
           LinkMyABN@ato.gov.au

FOR OFFICIAL USE | DIGITAL IDENTITY | AUSKEY TRANSITION                                                         24
APPENDIX A
              Frequently Asked
              Questions

FOR OFFICIAL USE | DIGITAL IDENTITY | AUSKEY TRANSITION
MYGOVID: FREQUENTLY ASKED QUESTIONS
                                                                                                      A smart device is only
                                                                                                   required for the log-on step
 You only need one                                                                                    to access government
                                   When you create a digital          myGovID is accredited               online services
 myGovID. It can be               identity, you do this though        under the Australian
used for personal or               the myGovID mobile app.                Trusted Digital
business matters, or
                                 We hold your identity record          Identity Framework
       both.                                                                                               Information provided
                                 securely in our systems. So, if      which strictly controls
                                                                                                               to create your
                                  you lose your phone, it gets          how your identity
                                                                                                            myGovID is securely
                                stolen, or you upgrade – you’ll          data is collected,
                                                                                                          stored and is used only
myGovID belongs to an           be able to pick up your digital          stored and used.
                                                                                                            for the purposes of
individual and cannot            identity on your new device.                                                administering the
      be shared.                                                                                                   system.
                                                                                     There is no limit
                                         You can download the myGovID app              to the life of
        myGovID app works               and be logged in to your myGovID on          your myGovID.          You do not require
       the same regardless of                      multiple devices.                                           mobile phone
         the device you are             For security purposes, you will receive                           coverage. You just need
          using – Apple or                  an email letting you know your                                an internet connection
              Android                   myGovID is active on another device.                              – just like government
                                                                                                              online services

 FOR OFFICIAL USE | DIGITAL IDENTITY | AUSKEY TRANSITION                                                                     26
RAM : FREQUENTLY ASKED QUESTIONS
To use ‘Link my Business’ you                                       When authorising other
                                                                                                           To exercise the
must be listed as an eligible                                     individuals to act on behalf
                                      Authorisations for the                                           authorisation request,
individual associate on an ABN                                     of your business in RAM,
                                     business are managed in                                                the business
in the Australian Business                                         you do not need to use a
                                         RAM. To access a                                             representative will need
Register (ABR).                                                    personal email address or
                                        government online                                                   to accept the
                                                                 the one that was used when
Additional functions in RAM to       service you need to have                                         authorisation request by
                                                                 establishing their myGovID.
support other associate types         an active authorisation                                          logging into RAM with
(e.g. Corporate Trustees) will                in RAM.              The email address should               their myGovID.
be available in December                                          be accessible to the person
2019.                                                                 you are authorising.

                                        A Principal Authority
                                          or Authorisation                                       You can be linked with up to
          Setting up your                Administrator can          The Import AUSkey            499 ABNs in RAM. Select up
       myGovID on multiple             change an individual’s        function has been            to 60 ABNs at a time when
      devices does not affect           level of access for a   developed to support you           using ‘Link my Business’.
      the authorisations you             business via RAM.        to make the transition         If you have more than 499
      have been assigned in                                        easier. It will only be        ABN’s on the ABR you are
               RAM.                                              available till the end of       unable to use RAM at this
                                                                        March 2020.                         time.

FOR OFFICIAL USE | DIGITAL IDENTITY | AUSKEY TRANSITION                                                                  27
APPENDIX B
              User Flows

FOR OFFICIAL USE | DIGITAL IDENTITY | AUSKEY TRANSITION
AUTHORISATION TYPES AND ACCESS IN RAM
RAM enables simple management of authorisations all in one place. All authorised representatives will have
varied access and permissions based on their authorisation type.

                                                          Principal Authority, Director, Public Officer, Government
                                                          Representative or Responsible Authority
                                                          • Is an eligible individual associate of the entity’s ABN as listed
                                                             in the ABR.
                                                          • Responsible for the set-up of the entities in RAM.
                                                          • Note: A company secretary does not have authority to link
                                                             the entities in RAM

                     Authorisation administrator           Authorised user                            Basic user
                     • Can create or manage                • Can act on behalf of a                   • Can act on behalf of a
                       authorisations for the entity.        entity.                                    entity.
                     • Can have a machine                  • Cannot create or                         • Cannot create or
                       credential administrator              manage authorisations                      manage authorisations
                       authorisation.                        for the entity.                            for the entity.
                                                           • Can have a machine                       • Will have limited
                                                             credential administrator                   access to ATO online
                                                             authorisation.                             services and selected
                                                                                                        participating
                                                                                                        government agencies.

FOR OFFICIAL USE | DIGITAL IDENTITY | AUSKEY TRANSITION                                                                          29
CREATING AN AUTHORISATION ADMINISTRATOR
User: Principal authority or an authorisation administrator                                             Estimated Total Time
What you’ll need:
                                                                                                                  4-9 Minutes
• Your myGovID set up at with Standard level identity strength
• Your business linked to RAM
• The full legal name of your representative (as per their myGovID) and their preferred email address, this can be their
  business email, it does not need to be their myGovID email.

How to create a new authorisation:

             1 min                    1 min                  5 mins                 1 min                 1 min                  5 mins
                           Business
    RAM
                                                                                              SUBMIT

    Login with          Adding a new           Representative          Authorisation           Summary             Customise access
     myGovID                 user                  details               details and           Review the          If you set level of
Log in to RAM by         Select your           Update the full         Agency access         summary and          access to ‘custom’,
 entering the 4-        business from         name- this must           Complete the        select check box          click the ‘ATO
  digit code into       the list. Then        be their full legal       authorisation           to accept          Access Manager’
  your myGovID         select ‘add new          name as per            details . Select     declaration, then        link to choose
        app.                user’              their myGovID           ‘continue’ and        select submit.       which services this
 Select “Manage                                 and an email.         select their level                          representative will
 authorisations”.                                                      of access for all                           be able to access.
                                                                           available
                                                                          agencies.

FOR OFFICIAL USE | DIGITAL IDENTITY | AUSKEY TRANSITION                                                                           30
USERS ACCEPTING AN AUTHORISATION
User: A business representative who has received an authorisation code and a summary of the          Estimated Total Time
authorisation request via email.
                                                                                                            10 Minutes
What you’ll need:
• Your myGovID set up
• Check you email inbox for the authorisation request email
Key Note:
• You can only accept an authorisation once.

How to accepting an authorisation:

                1 mins                           1 min                         1 min
                                                                                          NOTE:
        RAM                                                                               • You have seven days before
                                                                   ACCEPT
                                                                                            the code expires. After
                                                                                            seven days, the principal
     Login with                     Enter the 6-digit               Summary                 authority or authorisation
      myGovID                     authorisation code               Review the               administrator will have to
   Log in to RAM                    Enter the 6-digit            summary of the             issue a new authorisation
 entering the 4-digit                code from your             authorisation and           request.
   code into your                     authorisation            select check box to        • You can only accept an
   myGovID app.                    request email into          accept declaration,          authorisation once.
                                  the box titled ‘Enter        then select accept.
                                    an authorisation
                                    code’ then select
                                         submit.
FOR OFFICIAL USE | DIGITAL IDENTITY | AUSKEY TRANSITION                                                                  31
IMPORTING AUSKEYS
User: Principal Authority or Authorisation administrator                                               Estimated Total Time
What you’ll need:
                                                                                                              11+ Minutes
• The business linked in RAM
• Your myGovID set up at a Standard level identity strength
• The AUSkey holders you are importing have their myGovID set up at a Standard level identity strength
• The full legal name and preferred email address of all AUSkey holders you intend to import
Key Note:
• You only need to import AUSkey data once. Up to 100 AUSkeys can be imported at one time

How to importing AUSkeys

              1 mins                   1 min                2 mins            5 mins                   1 min
                                                                                                                           1 min
       RAM                                                                                 Agency Access

                                                                                                                 SUBMIT

      Login with              Bring your        Select AUSkeys       Update Details      Agency Access            Summary
       myGovID               business into      Filter and select    Update the full     Select agencies          Review the
   Log in to RAM by              focus             AUSkeys to        name and email       the user can          summary and
    entering the 4-           Select the             import.          address of the         access.           select check box
    digit code into          business ABN                            AUSkey holder.                                to accept
    your myGovID              and select                               This must be                            declaration, then
          app.             ‘Import AUSkey                             their full legal                          select submit.
                                 user’.                                name as per
                                                                     their myGovID .

FOR OFFICIAL USE | DIGITAL IDENTITY | AUSKEY TRANSITION                                                                        32
APPENDIX C
                  Smart Device
                  Capability

FOR OFFICIAL USE |DIGITAL IDENTITY: INSTITUTE OF PUBLIC ACCOUNTANTS   33
SMART DEVICE COMPATIBILITY: FREQUENTLY ASKED QUESTIONS
  Will I need a compatible smart device to access services?
  •    Yes. A desktop or browser-based authentication will not be supported and you will need your own compatible smart
       device to use myGovID. Your myGovID belongs to you and cannot be shared.

  What devices can I use myGovID on?
  •    The myGovID app is compatible with most smart devices using:
         o iOS 10 or later
         o Android 7.0 (Nougat) or later.
  •    A smart device starts from less than $90.00.
  •    myGovID enables a user to log on to an online service from any browser and device that is supported by that online
       service (for example, Firefox, Chrome, PC, laptop or tablet). The smart device is only required for the log on step.

  Do I need mobile coverage to use myGovID?

  •    You don’t require mobile phone coverage, however you do require an internet connection. Your myGovID needs an
       internet connection just like when accessing other government online services.

  Will smartphones become a tax deduction for managing tax affairs for business purposes?
  •    For information refer to claiming mobile phone, internet and home phone expenses on the ATO website.
         https://www.ato.gov.au/Individuals/Income-and-deductions/Deductions-you-can-claim/Other-work-related-
         deductions/Claiming-mobile-phone,-internet-and-home-phone-expenses/

  What if moving to a mobile device is against my company’s business model ?
  • myGovID is currently only supported on a compatible smart device and will be required to access online services.
    Businesses may need to adjust workplace policies to enable use of the smart device to log on to an online service.

FOR OFFICIAL USE |DIGITAL IDENTITY: INSTITUTE OF PUBLIC ACCOUNTANTS                                                           34
APPENDIX D
                  Using the Remember
                  Me Function

FOR OFFICIAL USE |DIGITAL IDENTITY: INSTITUTE OF PUBLIC ACCOUNTANTS   35
USING THE REMEMBER ME FUNCTION
  First time logging in           • You will still access the services on your preferred device   • If you normally use the same device you can select the
                                    desktop, laptop and you can now use a tablet                    remember me function to streamline the logging in process
                                                                                                    for future logins

1. Access your service on any device                                              2. Select Login with myGovID, enter your myGovID email address & tick
                                                                                                                                       ‘Remember me’

3. Enter the code displayed on the
screen into your phone and select
‘Accept’

   FOR OFFICIAL USE |DIGITAL IDENTITY: INSTITUTE OF PUBLIC ACCOUNTANTS                                                  36                                  36
USING THE REMEMBER ME FUNCTION
Return login
(after selecting ‘Remember me’)

1. Access your service on any device                                     2. Select continue – the email address is prepopulated

3. Match the code displayed on the
screen with the code displayed on your
phone and select accept

   FOR OFFICIAL USE |DIGITAL IDENTITY: INSTITUTE OF PUBLIC ACCOUNTANTS                                                            37
APPENDIX E
                  Support Materials

FOR OFFICIAL USE |DIGITAL IDENTITY: INSTITUTE OF PUBLIC ACCOUNTANTS   38
SUPPORT MATERIALS: Videos and User Guide

  Topic                                               External Product / Support
  myGovID
  Overview of myGovID and RAM                          Introduction to myGovID and RAM: Your new key to business
                                                       Set up myGovID and link your business in RAM: How to get started
  Relationship Authorisation Manager (RAM) videos     How to create new authorisations in RAM
                                                      Find out how to create new authorisations using Relationship Authorisation
                                                      Manager (RAM).
                                                      How to import AUSkey users in RAM
                                                      Find out how to use the 'import AUSkey users' function in Relationship
                                                      Authorisation Manager (RAM).
                                                      How to accept an authorisation in RAM
                                                      Find out how to accept an authorisation in Relationship Authorisation
                                                      Manager (RAM).
                                                      How to create new machine credentials in RAM
                                                      Find out how to create new machine credentials in Relationship
                                                      Authorisation Manager (RAM).
  myGovID and RAM - User Guide                        • www.ato.gov.au/tpmygovid

FOR OFFICIAL USE | DIGITAL IDENTITY | AUSKEY TRANSITION                                                                            39
SUPPORT MATERIALS: Getting Ready

 Topic                                              External Product / Support
 Overview / General Information
 What can I do now to get ready?                    Instructional guides:
                                                     Update your details in the ABR
                                                     Clean up your AUSkey users

                                                    Fact sheets:
                                                    Your new key to the Business Portal factsheet (for business)
                                                    Using myGovID and RAM for tax professionals (for tax professionals)
 Security                                           Web content:
                                                     How secure is it?
                                                     Need help : I think someone has accessed my business details
                                                    Phone: 1300 287 539, option 3.
 myGovID and RAM Overview and pre-requisites         Pre-recorded Webinar video

FOR OFFICIAL USE | DIGITAL IDENTITY | AUSKEY TRANSITION                                                                   40
SUPPORT MATERIALS: myGovID

  Topic                                                 External Product / Support
  myGovID
  Overview                                               https://www.mygovid.gov.au

  How do I download my myGovID – Android /iOS            How do I get set up? (myGovID web content)

  What do I do if I can’t verify 2 documents?            Need help (myGovID web content)

  How do I setup my myGovID and verify an email          How do I get set up? (myGovID web content) / In-app messaging)
  address to achieve a ‘Basic’ Identity?
  How do I verify documents to achieve a ‘Standard’      How do I get set up? (myGovID web content) / In-app messaging)
  Identity?
  What if I can’t get a myGoviD?                         Need help: What if I can’t get a myGoviID

  Is myGovID available on desktop?                       Need help? (myGovID web content)

  How is myGovID different to myGov? Can I use it for    What can I use it for?
  myGov?
  I have changed my email address                        Need help? (myGovID web content)

FOR OFFICIAL USE | DIGITAL IDENTITY | AUSKEY TRANSITION                                                                    41
SUPPORT MATERIALS: RAM

  Topic                                                         External Product / Support
  Relationship Authorisation Manager (RAM) website content
  RAM overview                                                  https://info.authorisationmanager.gov.au/how-do-i-get-set-up

                                                                RAM User Guide: February 2020 (PDF version)

  How do I login to RAM?                                        How do I get set up (RAM web content)

  How do I claim all ABNs that I am an Associate / Director /   How do I get set up (RAM web content)
  Principal of a Business?
  How do I link a business?
  How do I authorise an employee/other responsible person to    Authorisations (RAM web content)
  act on behalf of my business?
  How do I accept an Authorisation request?                     Authorised user (RAM web content)

  Managing authorisations                                       Manage Authorisations (RAM web content)

FOR OFFICIAL USE | DIGITAL IDENTITY | AUSKEY TRANSITION                                                                        42
SUPPORT MATERIALS: ATO Assisted Linking & Key Websites
  Topic                                               External Product / Support
  ATO Assisted Linking
  ATO Assisted linking:                               https://info.authorisationmanager.gov.au/principal-authority
  • For 3 or less ABNs
  ATO Assisted linking:                               https://info.authorisationmanager.gov.au/primary-person-link-abns-in-ram
  • For more than 3 ABNs
  • Federal/State Agencies

  Topic                                               External Product / Support
  Key Websites
  Australian Business Register (ABR)                  https://www.abr.gov.au/auskey/your-auskey-replacement

  myGovID                                             https://www.mygovid.gov.au

  Relationship Authorisation Manager (RAM) login      https://authorisationmanager.gov.au/#/login
  page

FOR OFFICIAL USE | DIGITAL IDENTITY | AUSKEY TRANSITION                                                                          43
SUPPORT MATERIALS: Machine Credential
  Topic                                                             External Product / Support
  I can’t find my business                                           Need help: I can’t find my business FAQ

  How do I import AUSkeys?                                           Import AUSkey users (RAM web content)

  Can I use the import AUSkey user function after AUSkey is          Need help: Import AUSkey user
  replaced?
  Is my principal authority really expected to link the business?    Need help (RAM web content)
  Can’t this admin task be delegated to someone else?                How do I get set up? (RAM web content)

  Will I lose my existing AUSkey permissions?                        Web content: FAQ

  System issue                                                       System maintenance (ATO.gov.au)

  What is a machine credential                                       Machine credentials (RAM web content)

  Who needs a machine credential?                                    Machine credentials (RAM web content)

  How do I set up a machine credential administrator?                Machine credentials | Authorisations (RAM web content)

  How do I create a machine credential?                              Machine Credentials (RAM web content)

  How do manage the machine credential?                              Machine Credentials (RAM web content)

  Creating a new Machine Credential                                  Pre-recorded Webinar video

FOR OFFICIAL USE | DIGITAL IDENTITY | AUSKEY TRANSITION                                                                        44
You can also read