Fingertip Mobile solution for Maximo - Extend your Maximo solution into the field - Peacock Engineering

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Fingertip Mobile solution for Maximo - Extend your Maximo solution into the field - Peacock Engineering
Fingertip
Mobile solution for Maximo

Extend your Maximo solution into the field
Fingertip Mobile solution for Maximo - Extend your Maximo solution into the field - Peacock Engineering
Fingertip®
                                                                                                                   Knowledge where it’s needed

About Peacock Engineering                             For more information please contact us:
Peacock Engineering Ltd delivers a diverse range of   Peacock Engineering Ltd
Asset and Service Management solutions to asset
                                                      t: +44(0)20 3356 9629
intensive industries.
                                                      e: info@peluk.org
Our consulting team is made up of long standing
                                                      w: peacockengineering.com
IBM Maximo professionals, who together have amassed
over 400 man-years of Maximo systems implementation   Peacock House, Bell Lane Office Village, Bell Lane,
experience.                                           Little Chalfont, Bucks, HP6 6FA, UK

Our key solutions are:

• IBM Maximo implementation
• Fingertip mobile solution for Maximo
• Scheduling services for Maximo
• IBM ACE
• Managed Cloud services

                                                                                                            Peacock Engineering Ltd • +44(0)203 356 9629 • peacockengineering.com
Fingertip Mobile solution for Maximo - Extend your Maximo solution into the field - Peacock Engineering
Fingertip®
                                                                                                                                        Knowledge where it’s needed

Fingertip is Peacock Engineering’s mobile solution for IBM Maximo.
Designed to keep your whole organisation connected,
Fingertip delivers knowledge where it’s needed.
Fingertip for IBM Maximo provides real benefits to your     Fingertip updates Maximo in real time, so your asset
whole organisation - including your office-based asset      management team benefit from always knowing the                                          HSQE Management
management team, and your field-based maintenance           exact status of every asset and work order. They can also
                                                                                                                                  Inventory                               Calibration
and work crews.                                             see the live status of all your field work crews, so can             Management
                                                            easily rearrange field work if required.
Fingertip enables your field crews to take full advantage
of your Maximo installation, so that they have live data    Fingertip’s architecture ensures that it is a secure, high
on your assets wherever they are. They can carry out        performing solution, designed to handle large user
                                                                                                                                                       Core Framework
critical tasks in the field, and follow your safety and     numbers and data transactions.
                                                                                                                                                                                      Asset
work procedures, including:                                                                                              Supply Chain                                              Information
                                                            Fingertip’s core functionality is built on                   Management                                                Management
• issue work orders                                         IBM’s MobileFirst framework, and includes Work Orders
                                                            and Work Execution.
• ensure procedures are followed using Mobile Forms                                                                                                     Work Execution

• capture digital audit trail for all work                  You can also choose from a range of modules which                                                               Fingertip
                                                                                                                                Fingertip
                                                            provide extra functionality, to ensure Fingertip delivers            Work Center                                Spatial
• calibrate equipment without returning to base
                                                            maximum benefits for your organisation.
• make inventory and stock changes during site visits
                                                                                                                                                          Mobile Forms
• capture images and GPS positions

                                                                                                                               Peacock Engineering Ltd • +44(0)203 356 9629 • peacockengineering.com
Fingertip Mobile solution for Maximo - Extend your Maximo solution into the field - Peacock Engineering
Fingertip®
                                                                           Knowledge where it’s needed

How your organisation can                                     Benefits for different industry
benefit from using Fingertip                                  sectors:
Most of our leadership and development teams have             Energy & Utilities
come from industrial backgrounds, so we really                • Capture data including e-sig, photos, GPS location
understand your needs, and also that different industry
                                                              • Generate / edit / review work orders
sectors may have very specific requirements.
                                                              • Use configurable forms to enforce your processes
Fingertip will work in any asset-intensive industry, with     • Eliminate paper-based processes
a range of modules available to add extra functionality
                                                              • Provide your engineers with real-time information
if you need it - for example our Calibration module is
particularly useful for life sciences organisations.          • Enforce your work & safety processes

Fingertip brings significant benefits to staff both in your
office and in the field.                                      Facilities Management
                                                              • Increase customer satisfaction and SLA compliance
Fingertip uses Maximo’s security model, with AD
                                                              • Optimise planning and scheduling of work
integration and SAML authentication. User roles,
credentials, and privileges are all configured in Maximo,     • Better billing, increased revenue and profitability
and carried through to Fingertip.                             • Achieve asset and facility best practice
                                                              • Improve staff productivity with digital transformation
                                                              • Inventory and Supply Chain control and optimisation

                                                                    Peacock Engineering Ltd • +44(0)203 356 9629 • peacockengineering.com
Fingertip Mobile solution for Maximo - Extend your Maximo solution into the field - Peacock Engineering
Fingertip®
                                                                                                                              Knowledge where it’s needed

Benefits for different industry sectors:

Life Sciences                                               Oil & Gas
• Maintain regulatory compliance                            • Reduce travel and administration time
• Ensure a full digital authorisation trail                 • Ensure health & safety compliance
• Significantly reduce time spent on calibration            • Increase productivity
• Enforce your processes at the point of work               • Work offline in volatile ATEX / DSEA environments
• Work offline in hazardous ATEX / DSEA environments        • Maintain accurate ‘live’ data on and off line
• Help to manage risks by tracking all assets and work      • Enforce your processes at remote locations, using
                                                              mobile forms to guide your engineers through all steps
Manufacturing
• Issue work orders at the point of work                    Travel, Transport & Logistics
• Keep track of stock and spares with Inventory Module      • Capture full digital audit trail for all work
• Enforce your processes at the point of work with 		       • Issue /edit / review work orders from any location
  Mobile Forms                                              • Spatial module enables mapping features, including
• Capture e-sig or hard signature for every process           journey planning and work order locations
• Significantly reduce paper-based processes                • Inventory module can manage and control stock levels
• All Maximo users have real-time data from all locations   • Reduce paper-based processes and duplication of work

                                                                                                                       Peacock Engineering Ltd • +44(0)203 356 9629 • peacockengineering.com
Fingertip Mobile solution for Maximo - Extend your Maximo solution into the field - Peacock Engineering
Fingertip®
                                                                                                                                        Knowledge where it’s needed

Fingertip’s capabilities and modules

          Work Execution                                                  Work Centers                                                Inventory Management
            Fingertip’s core module. When work is                         Set groups, roles and privileges in Maximo,                 Ideal for organisations which may have
                assigned to a mobile user in Maximo,                      enabling your field staff to self-assign tasks                   unmanned storage depots - field workers
                 it is instantly delivered to the relevant                from a pool of available work. Supervisors                        can easily update stock any time they
                 mobile device. Designed for ease of use                  in the field can view all pending work                            visit the depot. It’s also very useful for
in the field, while capturing the data you need from your    orders, and assign tasks, according to the rules you set      central store managers, to help in keeping track of stock,
field force.                                                 im Maximo.                                                    tools and equipment.

Key features are:                                                                                                          • View balances by
• Create / view / edit work orders                                            Asset Information Management                   storeroom / item / bin

• Automated capture of labour                                                  Enables workers to view a history of        • View by item condition
  actuals                                                                      work by location and/or assets. Allows
                                                                                                                           • Issue/return items to a work order
                                                                               for navigation of location and asset
• Signatures & Risk Assessments                                                                                            • Switch between storerooms
                                                             hierarchy on the device. Asset maintenance history to a
• Mobile Forms                                               definable level is available to the field worker.             • User’s available stores configured
• Service Requests - links directly                                                                                          in Maximo
  with SR in Maximo

                                                                                                                                 Peacock Engineering Ltd • +44(0)203 356 9629 • peacockengineering.com
Fingertip Mobile solution for Maximo - Extend your Maximo solution into the field - Peacock Engineering
Fingertip®
                                                                                                                                     Knowledge where it’s needed

Fingertip’s capabilities and modules

           Calibration                                                Mobile Forms                                                         HSQE Management
           Fingertip’s calibration module can make life               Fingertip’s Mobile Forms enable you to enforce                       Set Risk Assessment requirements.
                much easier for organisations where                        your safety and working procedures                              Enable accident, incident, safety & near-
                precise calibration of equipment is                         at the point of work, and capture                              miss reporting, with image attachments.
                critical to your operations - for example,                  the data your business needs. Build
life sciences and pharma businesses.                         powerful conditional-logic forms to suit your precise      Fingertip Spatial
                                                             requirements.                                              Adds mapping and GIS data sets, so that
Now mobile users can go through a complete calibration                                                                  your field teams have instant access to,
sequence without returning to                                • Perform detailed inspections and audits                  and can edit, details on their current
their desk. All the calibration steps
                                                             • Capture a signature at every stage                       location, and other available work locations.
are stored in Maximo, and the
                                                             • Enforce your processes at the point of work              • GIS data includes rivers, drains, road, rail, power & gas
calibration history of the asset
is available in Fingertip.                                                                                              • maps include your own asset data from Maximo
• Maintains a full digital audit trail                                       Supply Chain Management                    • staff can easily see the location of their Work Orders
                                                                             Enables your field workers to make field
• Helps achieve regulatory                                                                                              • field staff can get routes to any work locations from
                                                                             purchase requisitions and purchase
  compliance                                                                                                              Google Maps or other satnav apps
                                                                             orders, and receive / return goods.
• Works in hazardous environments                                                                                       • workers can feed back data, and suggest changes,
                                                                                                                          according to what they find ‘on the ground’.

                                                                                                                              Peacock Engineering Ltd • +44(0)203 356 9629 • peacockengineering.com
Fingertip Mobile solution for Maximo - Extend your Maximo solution into the field - Peacock Engineering
Fingertip®
                                                                                                                              Knowledge where it’s needed

Why choose Fingertip?

Improve work processes and data collection                  A flexible approach to your Work Execution
Fingertip’s unique conditional-logic mobile forms           We recognise that every organisation approaches work
support highly tailored inspections, data collection, and   scheduling and execution differently, so we have added
point of work procedures.                                   flexibility into Fingertip to support this.

Using conditional logic means that you can guide            You may assign work via a centralised scheduling
your users through your processes, while keeping the        team - in which case work would be dispatched to the
application easy and efficient to use.                      mobile worker for receipt on their device. Or you may
                                                            prefer your field teams to pick up work from a backlog
Works in hazardous environments                             of planned work, and be able to self-assign this work to
Fingertip can be used in hazardous environments,            themselves.
in ATEX or DSEA devices, working entirely offline.
Fingertip then automatically updates Maximo as soon as      Fingertip supports either model, and also supports
connectivity is restored.                                   automated scheduling in Maximo, where work is
                                                            rearranged & allocated regularly according to new data.
Seamless modular design
Fingertip’s modules all work together in one application
- as opposed to some other solutions, which work as a
suite of different apps.

                                                                                                                       Peacock Engineering Ltd • +44(0)203 356 9629 • peacockengineering.com
Fingertip Mobile solution for Maximo - Extend your Maximo solution into the field - Peacock Engineering
Fingertip®
                                                                                                                              Knowledge where it’s needed

Why choose Fingertip?

An intuitive user experience                               Paperless working
Unlike other mobile solutions, Fingertip does not try to   As work orders, approvals or inventory checks can all
replicate Maximo on a device. It has been designed to      be made in the field using Fingertip, much more of your
address the process and information needs of your field    essential data will be in digital format, and much easier
workers. This makes for a user experience that is:         to search, than in a paper-based system.
• Uncluttered                                              One client has seen a 300% increase in job throughput
• Logical                                                  since converting to an entirely digital Fingertip
• Fast to learn, fast to use                               inspection process.

                                                           The automatic data updating between Fingertip and
Offline support for complex processes                      Maximo means your planners and schedulers always
Fingertip includes better offline support for complex      have a real-time view of work progress.
processes than other mobile solutions, ideal for
activities such as Calibration & Inventory management.     In service-oriented industries such as Facilities
                                                           Management and Utilities, service level breaches can
• Access to real-time information
                                                           attract significant penalties. Fingertip enables your
• Reduced disruptions to your working day                  schedulers to better manage the work, and avoid
• Automatic data update when connection re-established     jeopardy situations that could result in penalties.

                                                                                                                       Peacock Engineering Ltd • +44(0)203 356 9629 • peacockengineering.com
Fingertip Mobile solution for Maximo - Extend your Maximo solution into the field - Peacock Engineering
Fingertip®
                                                                                                                                 Knowledge where it’s needed

What Fingertip users say

“  Guerbet is committed to demonstrating compliance
and safety. By using Fingertip as the mobile solution, we
                                                          “ This was our first mobile implementation for
                                                          Maximo; Fingertip has helped us meet our Inventory
will have a robust calibration capability and the ability     challenge through the management of van stock and
to effectively manage and report on asset performance.        passes vital SCADA data to technicians in the field.
Brian Doyle, Guerbet                                          Head of IT, Renewable Energy Generator

“  With the introduction of Fingertip for Maximo to our
190 strong field workforce, Infinis have seen a significant “  This project is a significant contributor to our overall
                                                            objective of being one of London’s leading bus providers.
improvement in the real-time reporting of work progress
                                                              Our engineers can carry out checks digitally, eliminating
and status. This provided a more accurate view of
                                                              the old paper-based system. It gives the transparency
work to the Planners in our Logistics Centre. We are
                                                              and clarity around compliance that we expect.
enthusiastic about the next steps.
                                                              Paul Gooderson, Project Sponsor, RATP Dev
Neil Douglas, Head of IT, Infinis

“   Fingertip has helped drive our technicians to do the
right, consistent maintenance every time. Fingertip is
                                                              “   Peacock Engineering support our whole system,
                                                              including mobile devices. We have found them to be
user friendly for our technicians and allows follow up        reliable, responsive and capable, having no system
work orders to be automatically generated.                    outages or interruption to work during their tenure.
John Jones, Maintenance Planner, Dragon LNG                   CIO, Major FM Provider

                                                                                                                          Peacock Engineering Ltd • +44(0)203 356 9629 • peacockengineering.com
Fingertip®
                                                                                                                                    Knowledge where it’s needed

Technical information

          Fingertip is designed using IBM’s MobileFirst      required for successful work execution in the field is    • Fingertip responsively adapts to both tablet and
          technology, and Fingertip’s Core Framework         downloaded to the device, including large datasets          phone form factors, as well as orientation changes,
          provides the application structure on which        such as assets, locations and inventory.                    to ensure that users are provided with a clean layout
          the other capabilities hang.                     • Data integrity is paramount for successful field work       of all the information they need to carry out their work
Security and Authentication:                                 execution; Fingertip has been designed to save all data     on Android, IOS and Windows 10 devices.
                                                             changes to a local transaction queue in an encrypted      • Fingertip’s user interface adapts to configuration
• Fingertip is tightly integrated with Maximo’s Security
                                                             database, this ensures full support for offline working     held against Maximo Security groups, enabling
  model; user credentials can be configured in Maximo
                                                             in the field, with pending transactions automatically       administrators to ensure that field workers have
  or through SAML/LDAP integration.
                                                             uploaded to Maximo when a connection is available.          access to just the features and data they need to carry
• Data restrictions and permission to access individual
                                                           • The chronology of changes is important to Maximo;           out their work.
  application features are configured against Maximo         Fingertip processes records in the transaction queue
  Security Groups to ensure that authorised users                                                                      Core Device Capabilities (hardware permitting)
                                                             sequentially to ensure adherence to existing validation
  receive a mobile experience tailored to their role.        and business rules configured on the server.              • GPS location capture
• Data in transit is encrypted with SSL (TLS 1.2), and                                                                 • Camera
  data at rest is encrypted with AES256Bit encryption      User Interface / User Experience                            • Barcode scanning
  with optional FIPS 140-2 support.                        • An intuitive user interface is essential for successful   • NFC Tag Reading/Writing (NDEF)
                                                             user adoption of a mobile solution; where business        • Speech Recognition
Synchronisation                                              needs have driven Fingertip’s feature list, user needs    • File System Access
• Fingertip supports full offline working; all the data      have driven the design of its user interface.             • Biometrics

                                                                                                                             Peacock Engineering Ltd • +44(0)203 356 9629 • peacockengineering.com
Fingertip®
                                                                                                                Knowledge where it’s needed

Peacock Engineering Ltd                            t: +44(0)20 3356 9629
IBM Maximo | Fingertip | IBM ACE | Managed Cloud   e: info@peluk.org
                                                   w: peacockengineering.com
                                                   Peacock House, Bell Lane Office Village, Bell Lane,
                                                   Little Chalfont, Bucks, HP6 6FA, UK

                                                                                                         Peacock Engineering Ltd • +44(0)203 356 9629 • peacockengineering.com
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