Guide for the Collision Shop - February 2021 Version - Progi

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Guide for the Collision Shop - February 2021 Version - Progi
Guide for the Collision Shop
February 2021 Version

  A
                        www.progi.com 1 855 310-6343   © Progi.com Inc. 2015
  Solution
Guide for the Collision Shop - February 2021 Version - Progi
Guide for the Collision Shop

Content
Content ________________________________________________________________________________________ 2
Installing the Software (if done jump to p.4) ____________________________________________________________ 3
Configuring the Software (if done jump to p.5) __________________________________________________________ 4
Tools Menu (if done jump to p.10) ____________________________________________________________________ 5
   Setting Options ________________________________________________________________________________ 5
   Recyclers Priority List____________________________________________________________________________ 7
   Aftermarket Suppliers List ________________________________________________________________________ 7
   O.E.M. Suppliers List Management _________________________________________________________________ 8
File Processing Overview ___________________________________________________________________________ 9
Access ProgiParts _______________________________________________________________________________ 10
   Welcome Screen and Messages __________________________________________________________________ 10
ProgiParts Home Page ____________________________________________________________________________ 11
Open a New File ________________________________________________________________________________ 12
   New File from Imported Estimate – Import Wizard ____________________________________________________ 13
      Step 1 – Details _______________________________________________________________________________ 13
      Step 2 – Vehicle ______________________________________________________________________________ 13
      Step 3 – Part Matches _________________________________________________________________________ 14
      Step 4 – Recycled parts list ______________________________________________________________________ 15
      Step 5 – OEM parts list _________________________________________________________________________ 16
      Step 6 – Aftermarket parts list ___________________________________________________________________ 16
      Step 7 – Add pictures to a file. ___________________________________________________________________ 17
Parts Availability Preview__________________________________________________________________________ 18
Confirmation Requests ___________________________________________________________________________ 18
Confirmation Results _____________________________________________________________________________ 19
Suggested Parts _________________________________________________________________________________ 19
Order Parts ____________________________________________________________________________________ 20
      Online Ordering Steps _________________________________________________________________________ 20
Order Summary _________________________________________________________________________________ 21
Importing Supplements ___________________________________________________________________________ 21
Cancellations and Returns _________________________________________________________________________ 22
Labour Credits __________________________________________________________________________________ 23
Date Received (optional) __________________________________________________________________________ 24
Invoicing ______________________________________________________________________________________ 25
   When the insurer pays the invoice ________________________________________________________________ 25
   When the collision shop pays the invoice ___________________________________________________________ 25
ProgiParts Website ______________________________________________________________________________ 29
   ProgiParts Website – Main Menu _________________________________________________________________ 30
   ProgiParts Website – Accounting Portal ____________________________________________________________ 31
Annex 1 - Vehicle Files Menu _______________________________________________________________________ 32
Annex 2 – List of Files under the Different Tabs _________________________________________________________ 33
Annex 3 - Orders with a Deferred Delivery Date _________________________________________________________ 34
Annex 4 – CIECA Files Exportation ___________________________________________________________________ 35
   Audatex Exportation Path _______________________________________________________________________ 38
   Mitchell Ultramate Exportation Path _______________________________________________________________ 39
   Mitchell Cloud Estimating Exportation Path__________________________________________________________ 40

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Installing the Software (if done jump to p.4)
The installation link, your user name and password are in the welcome email you received following your ProgiParts
training session.

Click on the installation link included in your welcome email and follow the steps below:

    1                                      2                                      3

        Select the software’s language.        Click on Next to move past the         You must accept the licence
        Click on OK.                           welcome screen.                        agreement terms to install
                                               Click on Next.                         and use ProgiParts.

    4                                      5                                      6

        Select the folder where                Specify in which start menu file       Leave the Launch ProgiParts
        ProgiParts will be installed.          you would like to install the          option checked if you wish to
        Click on Next.                         software shortcut.                     use the program
                                               Click on Install.                      immediately.
                                                                                      Click on Next.

                   If you need assistance to install ProgiParts, you may contact our customer service
                            by dialing 1-855-310-6434 or by email at progiparts@progi.com.

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Configuring the Software (if done jump to p.5)
If you are using the program for the first time, please follow the configuration steps below:

  1                                         2                                         3
    In the Welcome window,                   Select the language (software are            The default repairer’s
    click on Next.                           parts description).                          information will also be use for
                                             Select the user shown by default             the shipping address.
                                             when starting the software.                  Click on Next.
                                             Select the delay for archiving files.        The Test button next to the
                                             Click on Next.                               email field lets you test the
                                                                                          email you entered.

  4                                        5                                          6

                                           5
      Select the insurers you do               Select your preferred recyclers.           Click on the Finish button to go
      business with.                           Click on Next.                             to the main menu.
      Click on Next.                           Contact ProgiParts to add a
      Contact ProgiParts to add a              recycler.
      company.                                 Preferred recyclers will always
      The selected companies will be           receive parts requests whereas
      available when creating files in         excluded recyclers won’t.
      ProgiParts.

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Tools Menu (if done jump to p.10)
Setting Options
There are two ways to access the settings:

   Click on the gear icon    on top right of the screen:
   or
   Click on the Tools menu on the top left (above the ProgiParts logo).

    “General” Tab
    You may verify and edit the following information:

         Language for the software and part descriptions.
         Default user login on start up.
         Estimates archiving delay.
         Don’t forget to save your changes.

   “Importation” Tab
   Indicate where on your computer are the Audatex and Mitchell
   estimates (CIECA files).

        Use the Add or Remove buttons to add or delete directories.
        To automatically delete CIECA information from the
        directories, check the box provided for this purpose and
        specify the delay in days.
        Leave the Enable import wizard box checked for a step-by-
        step guide to create files.
        Check the box Show CIECA files containing no parts if you
        want that option activated.

     To find out which directory to add in the Importation section, please see the CIECA
     File Exportation section at the end of this guide.

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Tools Menu (continued or jump to p.10)
Setting Options (continued)

  “Profiles” Tab

       Select the insurance companies you do business with.
       Click on the Save button.

 “Collision Shops” Tab

      You may edit the user name.
      The collision shop’s information suggested by default
      will be used for files processed in ProgiParts and as the
      shipping address for ordered parts.
      Make sure you click on Save if you edit the information.

 “Emails” Tab

      Enter or modify the email address.
      Select the notifications you want to receive from ProgiParts.
      Email content is also available in the software.
      Click on Save.

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Tools Menu (continued or jump to p.10)
Recyclers Priority List
                     To access the recycler’s list, click on Tools on the top right of the screen and
                     they click on Recycler priority list.

                            Click on a recycler name, then click on the button that categorizes it:
                                     Favourites: Will receive all parts requests.
                                     Normal: Will receive parts requests only for parts in inventory.
                                     Excluded: Will not receive any parts requests.

                                           Use the Move up and Move down buttons to move
                                           recyclers to a different category.

                                            Click on a listed recycler to see more information.

                                            Click on OK to save your selections.

Aftermarket Suppliers List

                     To manage the list of aftermarket suppliers, click on Tools on the top right of
                     the screen and they click on Show aftermarket suppliers.

                                  The list of aftermarket suppliers can
                                  be sorted per insurer.

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Tools Menu (continued or jump to p.10)
O.E.M. Suppliers List Management

                                          To manage the O.E.M. suppliers’ list, click on Tools on the top right
                                          of the screen and they click on Show O.E.M. suppliers.

                                                       Link to OEM suppliers’ list management site.

      The list can
      be sorted
      per insurer.
                                                                               To request a dealer, click on the tab
                                                                               Request an unlisted dealer, and fill
                                                                               the short form.

    List of dealerships per make.
    ✓ Click on the Select my dealers tab or link.
    ✓ Click on a listed make.

    Select your dealers.
    ✓ You must choose an option for the
      selected manufacturer.
    ✓ Click on Save.

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File Processing Overview

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Access ProgiParts
        On your desktop, click on the ProgiParts icon:

        Enter your user name and password, then click on the Connect button.

                   If you check the box Remember my password:
                   • You won’t need to enter your password each time.
                   • When changing users, the password will change automatically for the current
                        user’s password.

Welcome Screen and Messages

    Your messages
    inbox.

                                                                                              Click on the Next
                                                                                              button to see
                                                                                              your recent files.

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ProgiParts Home Page
        4 menus:                      View:
                                              Importation Details
     File:
             New                      Tools:                                        Numbers in the red markers
             Open                             Options                               indicate the number of files for
             Import                           Recyclers priority list               which a new event was registered
             Supplement Search                Show O.E.M. suppliers                 under the different tabs.
             Save                             Show aftermarket suppliers
             Print                    Help:
             Close                            ProgiParts help                             Settings
             Quit                             About…
                                                                                          Help / Report a problem /
                                                                                          Contacts / New features
      Tabs              Sub tabs
                                                                                          News
      New               New files from imported estimates
      In preparation    New files, Received from an appraiser                             Access to the ProgiParts
      Quotes            Quotes received                                                   transactions site and other
      Orders            Need attention, To be received, Received, Credited                Progi Solutions.
      Files             Recent, Archives                                           Quick search field.

    Red markers indicate new events in files.                   Click on the arrow to show the
                                                                parts contained in this file.

    See Annex 2 for the list of                       Click on Open to access the complete file.
    file type under each tab.
                                                      This button gives access to the detailed transactions for a file.

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Open a New File
On the top menu, click on the New icon:

New File from Imported Estimate.

                   Quick file search.

1        Select a file from the list of
         imported estimates.

                                2         Click on Create file. The information
                                          from the imported estimate will be
                                          automatically transferred to the file.             Return to menu.

New Empty File (not from imported estimate)

    A new file is treated the same way
    as an imported file. The only
    difference is that you must enter
    the information manually.

                                          Click on New empty file to
                                          create a file without importing
                                          an estimate.                                        Return to menu.

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New File from Imported Estimate – Import Wizard
When you choose to create a file from an imported estimate, the Import Wizard will guide you through the steps.

Step 1 – Details
                                                                                 Replacement cost:
                                                                                 Yes: Aftermarket and recycled
   Enter the missing                                                             parts will not be available.
   information. Red
   fields are mandatory.                                                         No: Aftermarket, recycled and
                                                                                 O.E.M. parts will be available.
                                                                                 (Select the vehicle category)
   Enter the different
   dates. The estimation
   date is mandatory.

                                                                                                   Click on the
                                                                                                   Next button.

Step 2 – Vehicle

    Enter the vehicle’s
    information. Red
    fields are mandatory.

                                                                                                   Click on the
                                                                                                   Next button.

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New File from Imported Estimate – Import Wizard (continued)
Step 3 – Part Matches

      Click on the Click here
      to match a part link
      where requested.

                                Select the matches
                                and click on the Add
                                button.

                                                             Click on the Next
                                                             button when you are
                                                             all done with matches.

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New File from Imported Estimate – Import Wizard (continued)
Step 4 – Recycled parts list
                                                                               Avg. price
   Click on the Add button
   to access the Add a
   recycled part section.
                                                                                                      Notes

                                                  In the specifications, it is
                                                  possible to select Unlisted               A- = Available at a
                                                  choice/Do not know. In this               recycler.
                                                  case, it would be necessary to            A+ = Available at more
                                                  add details for the supplier in           than one recycler.
                                                  the Notes section.                        N/A = Not available.

   To add a recycled part, select the vehicle section, the needed part and if needed its position. Click on the Add
   button to include the part to the list.

           Legend for the icons you may see in this section:

                   Part already ordered online, no changes are allowed in this section.
                   Select a specification using the drop-down menu next to Please make a selection.
                   Indicates that a specification was automatically selected by the ProgiParts software.
                   Hover your mouse over the camera icon to see a photo of the part if available.
                   Use this button to see the choice of specifications.
                   In the Notes column, click on the sheet to enter a note.

           Specifications must be selected to move on to the next step.

   Click on the Next button when done.

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New File from Imported Estimate – Import Wizard (continued)
Step 5 – OEM parts list

                                                                                Add a note. It will be communicated
                                                                                to the suppliers with the
                                                                                confirmation requests.

                                                                  Estimated price imported
                                                                  from Audatex or Mitchell.

                                                                              Click on the Next button when done.

   Enter the O.E.M. part you want to add to the list. Enter the description, the O.E.M. number and the price if
   known. Please note that the price may be adjusted by the supplier. Click on Confirm when done.

Step 6 – Aftermarket parts list
      Select the part to include
      on the list and click on the
      Add button.

                                              For certain parts click on the words Please make a selection to
                                              choose a part specification.

               Click on the Next button when done, you will see
               a file processing in progress window. All
               information entered so far is now registered.

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New File from Imported Estimate – Import Wizard (continued)
Step 7 – Add pictures to a file.

                                         Click on the Add button and select a picture on
                                         your computer. Open it to add it to the files.

       Click on a picture to enter a description.

                                                    Public: Check this box to make the picture visible to the suppliers.
                                                    Legend: Enter a description of the picture.
                                                    Delete: Remove the picture from the file.

 This is the Import Wizard’s final step. Click on the Next button to go to the Confirmation request page.

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Parts Availability Preview
After completing the Import Wizard’s steps, you will be directed to the Confirmation page.
Depending on your insurer agreement, it may be possible to preview parts availabilities.
This information is given as reference only. It has not been confirmed by the supplier.
Select Confirmation in the left menu to obtain availabilities and current prices.

   Please see Annex 1 for a
   detailed description of the
   left menu.

                   Click on
                   Preview
                                                                    As per your insurer agreement, you may order
                                                                    without waiting for a confirmation request if the
                                                                    file contains O.E.M. parts only, e.g.: for a recent
                                                                    vehicle insured for its original value.

Confirmation Requests
Availability confirmation requests are mandatory before being able to order parts.
In left menu, click on Confirmations in the Availability section.

  Specify a delay. The recommended timeframe is one hour,
  this allows suppliers to do the necessary check-ups.

                                                                            The first confirmation request will be
                                                                            sent to all selected supplier types.
                                                                            For subsequent requests, you may
                                                                            select from which supplier type you
                                                                            would like a confirmation.

                                                                                Click on the Request
                                                                                Confirmation button.

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This is when you can let ProgiParts work for you!!!
You may now go ahead and do other tasks while ProgiParts works on getting confirmations for
the different parts. You can close ProgiParts and come back after the delay to see available
parts.

Confirmation Results
Once the confirmations received, this list shows the parts availabilities according to the different
suppliers’ inventories. In some cases, a transportation fee may be indicated.

Confirmations are displayed as soon as suppliers send them. The list is automatically refreshed every minute. You can
print it before the end of the delay. However, you must wait for the end of the delay period to order parts. As for
O.E.M. parts, dealers may confirm them before the end of the delay.

  Click on New confirmation request to return to the previous screen and edit your choice of parts to confirm. This
  option becomes available only when the previous confirmation period is finished.

  Use the check boxes to select parts. (Not
  available for parts already ordered). The
  choices made here will be automatically
  transferred to the order section.

  For those who like to print the confirmation
  results, your selections will also appear on the
  printed version.

Suggested Parts
Suppliers may recommend certain parts to add to the list or to replace unavailable parts.
They may suggest assembly items.
Suggested parts are already confirmed, however, you must add them to your main list to be able to order them.

               Check the parts to add them to the list.

                                                              Click on the Add button.

                           In the left menu, click on the Suggested Parts button to view and order.

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Order Parts
Online Ordering Steps
                        Order: Information and ordered parts.
                        Cancellation and returns: Cancellations and returns to suppliers.
                        Labour credit: To request a labour credit.
                        Date received: To enter the parts reception date.
                        Summary of the order.                                      See Annex 3 for orders
                                                                                     with a deferred date.

    The parts from your estimate are listed in the Order page.
    Click on a part to see a list of who confirmed along the delivery delay and parts specifications.

1                                                      2
 For each part, select the supplier                        Click on the Order
 you want to order from.                                   button.

3                                                                                                                       4
    Enter the order number and if                                                            Confirm the order. Done!
    needed you may enter a
    message for the suppliers.

  Number of ordered parts.

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Order Summary
Once an order has been placed, the summary becomes available in the left menu bar.

                           Order number and repair
                           reference number.                           Parts delivery date

   Ordered parts.

   Labour credit
   requests.

   Returned parts.

   This link takes you to the ProgiParts webpage (Accounting Portal) where                          Print the
   you may consult the transactions history for his file and print invoices.                        summary.

Importing Supplements
If a supplement was added to a file in your estimating software, it will be detected. You will be asked to import it the
next time you open this file in ProgiParts. (ProgiParts needs to be closed and restarted to detect supplements.)

  If you do not import the supplements right away, (or you only
  import certain parts), you can return to this section later by
  clicking Supplement search in the File menu on the top left.

                                     Select parts.
                                     Click on Import selected
                                     parts.

   Once this part done you will need to request a new confirmation for the added parts or order directly.

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Cancellations and Returns

  Select the part to cancel / return.

  Select the cancellation reason.

  Add details (optional).

  Add photos (optional).

                   Once the Cancellation Reason                     Click on the Confirm button.
                   selected, click on the OK button.                After the processing is complete, click on OK.
                                                                    The changes will be communicated to the
                                                                    ProgiParts network.

 Note: Use the same method for cancellation or for returns:
        Cancelling parts that are not yet invoiced will cancel its order.
        Cancelling invoiced parts will create a return and credit request.

 The system will automatically detect if parts were invoiced or not and offer the related option.

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Labour Credits
You may request a labour credit if the part received is of inferior quality than expected. This credit is equivalent to
the amount of repair hours required to bring the part to the quality promised.

                                                                                                  Select the part to
                                                                                                  be credited.

   The hourly rate is predetermined by the
   insurer.

  Enter the number of hours to be
  credited.

  Enter a note as needed.

   Add a photo of the part you received.
   The photo must have been taken before
   the repair.

                                                Click on the Request button. A confirmation will be displayed and
                                                the information for the labour credit will appear on the list.

If after 15 days you credit requests have not been processed, an automatic reminder will be sent to the supplier and
their banner/group representative.

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Date Received (optional)
To help us improve the service offered by ProgiParts, we invite you to enter any
delivery delays that may occur.

               Click on the calendar to                               Use the scroll down menu to
               enter a receive date.                                  select the length of the delay.

               Check the parts for which
               you are entering a delay.                                  Click on the Confirm button.
                                                                          Click on OK

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Invoicing
Once an order is placed, suppliers must deliver the part and then register their invoice with ProgiParts.

For each sale confirmed and registered by the supplier, ProgiParts emails an invoice in PDF format.

When the insurer pays the invoice
        The invoice will be marked as “Paid”.
        No further action is required from the shop in ProgiParts.
        Enter the invoice in your home accounting system as it will be deducted from the insurer’s statement.

When the collision shop pays the invoice
        The invoice will not be marked as “Paid”.
        The amount will be charged to your ProgiParts account.
        You will receive a monthly or bimonthly statement by email (according to your insurer agreement). The
        payment to ProgiParts is due upon receipt.

             Invoices shipped with parts: Some suppliers send an invoice with the parts.
             DO NOT PAY THIS INVOICE.
             The real invoice will be issued by ProgiParts and emailed in PDF format.

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Invoicing
Quebec

                               Intact, belairdirect,                 SSQauto,                     Non-insurer
                                  La compagnie                  Industrielle Alliance,          agreement files
     For which file?
                              d’assurance belair inc.               Promutuel
                                                                                                Payment is not done
                                    Only method 1 applies.         Only method 2 applies         through ProgiParts

                                                                Collision shop pays            Collision shop
     Who pays?                Insurer pays ProgiParts
                                                                ProgiParts                     pays suppliers
     Ordered through          ProgiParts                        ProgiParts                     ProgiParts

     Indicator on invoice

                              Produced by ProgiParts (email),
                                                                Produced by ProgiParts         Produced by supplier,
     Invoice                  addressed to shop, with PAID
                                                                (email), addressed to shop.    submitted to the shop.
                              mention.

                              The insurer pays ProgiParts,      The shop pays ProgiParts,      Submitted to supplier.
     Payment
                              ProgiParts pays the suppliers.    ProgiParts pays the suppliers. ProgiParts not involved

     Dealer enters invoice?   Yes                               Yes                            Yes
     Dealer enters returns?   Yes                               Yes                            Yes

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Invoicing
Alberta and Ontario

                                  Intact, belairdirect,           Intact, belairdirect,             Non-insurer
     For which files?                  Belair Inc.                     Belair Inc.                agreement files
                                                                                                  Payment is not done
                                                                                                   through ProgiParts

                                                                 Collision shop pays             Collision shop
     Who pays?                 Insurer pays ProgiParts
                                                                 ProgiParts                      pays suppliers
     Parts Filters             According to insurer’s rules.     According to insurer’s rules.   None

     Ordered through           ProgiParts                        ProgiParts                      ProgiParts

                               Produced by ProgiParts (email),   Produced by ProgiParts          Produced by the
     Invoice                   addressed to shop, with PAID      (email), addressed to shop,     supplier, submitted to
                               mention.                          without PAID mention.           the collision shop.

                                                                 Cheque to ProgiParts.           Submitted to the
                                                                 Payment must be done            supplier.
     Payment                   None                              within 2 weeks (maximum)        ProgiParts not involved
                                                                 following reception of
                                                                 account statement.
     Supplier’s discount       Yes                               Yes                             Yes
     Shop can claim taxes?     Yes                               Yes                             Yes
                                                                                                 Depending on the
     Insurer pays the entire   Yes. Subtracted from the
                                                                 Yes                             insurer involved, if
     appraisal?                discounted cost of parts.
                                                                                                 applicable.

     Enter returns in
                               Yes                               Yes                             Done by the supplier
     ProgiParts?

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Invoicing
Atlantic Provinces

                                         Intact, belairdirect,            Non-insurer agreement
              For which files?              La compagnie                           files
                                        d’assurance belair inc.             Payment is not done through
                                                                                    ProgiParts

                                                                          Collision shop pays
              Who pays?                 Insurer pays ProgiParts
                                                                          suppliers
              Parts Filters             According to insurer’s rules      None

              Ordered through           ProgiParts                        ProgiParts

                                        Produced by ProgiParts (email),
                                                                          Produced by the supplier,
              Invoice                   addressed to shop, with “Paid”
                                                                          submitted to the collision shop.
                                        mention.

                                                                          Submitted to the supplier.
              Payment                   None
                                                                          ProgiParts not involved

              Supplier’s discount       Yes                               Yes
              Shop can claim taxes?     Yes                               Yes
              Insurer pays the entire   Yes. Subtracted from the          Depending on the insurer
              appraisal?                discounted cost of parts.         involved, if applicable.

              Enter returns in
                                        Yes                               Done by the supplier
              ProgiParts?

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ProgiParts Website
To view the transactions history, go the Online order section in the left menu and click on Summary. At the bottom of
the window, click on the link Transactions history website for this file. This will take you directly to the files details.

                                           Click on Main menu
                                           to search for other
                                           files. (See next
                                           page.)

                    In the site, you will find a legend below the parts list.

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ProgiParts Website – Main Menu
This is the ProgiParts website’s main screen, here you can:

       Search for files by:
        o ProgiParts number.
        o File number.
        o Collision shop reference number.
        o Invoice number.                                Access the Accounting portal link.
        o Policy or claim number.
        o Insurer or insured’s name.
       Enter a period for the search.
       Click on the Search button.
                                                                                 Generate invoices and credits report.

   Your pending and archived credits requests.
   If after 15 days, you credit request has not been processed, an automatic reminder will be sent to the supplier
   and their banner / group representative.
   You may access archived credit requests and reactivate or delete them.

  If a supplier refuses a credit request, the part status in the Your recent orders page will show as Refused credit.

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ProgiParts Website – Accounting Portal
Use this section to generate an account statement and indicate to Progi which invoices will paid.

                   Click on the Generate and
                   account statement button.

                                               Select what transactions from which
                                               files to include in the statement.
                                               You may have the statement results
                                               grouped by files or listed by dates.

                     Click on the Generate and account statement button. You may also generate it in Excel format.

 Transactions are detailed with suppliers, invoice number, amounts, etc. Transactions paid directly by the
 insurance company are clearly indicated.
                                                                   Select Invoices to Pay
                                                                      Select invoices to include in your next
                                                                      payment then click on Obtain a payment
                                                                      number. (Not shown here)

                                                                   Review Payment Details
                                                                      The selected invoices are listed so you can
                                                                      review your payment detail (with final
                                                                      amounts) before proceeding.
                                                                      Click on Confirm the Payment to proceed.

                                                                   Write the Payment Number
                                                                      The website issues a confirmation number to
                                                                      write on the cheque when producing a
                                                                      payment.

  Mail cheques to ProgiParts: 500 rue Saint-Georges, suite 200, Trois-Rivières (Québec), G9A 2K8

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Annex 1 - Vehicle Files Menu

                       Details: General information including the file, insurance
                       policy and claim numbers as well as the client’s name and
                       important dates.
                       Vehicle: Year, make, model, mileage, VIN, etc.
                       Photos: Photos included in the file.
                       Messages: Parts suppliers’ messages related to the file.

                       Lists of parts by supplier type.
                             o Recycled: Recycled parts.
                             o O.E.M.: Original parts.
                             o Aftermarket: Aftermarket mechanical parts.

                       Preview: Recycled parts availability preview. This
                       information is for reference only and has not been
                       confirmed by the suppliers.
                       Confirmations: Confirmations results per supplier
                       displayed in a table format, (you must confirm at least one
                       part to access this section.
                       Suggested parts by the suppliers to replace unavailable
                       parts.

                       Order: Online parts ordering section.
                       Cancellation and returns: List of parts that can be
                       cancelled or returned.
                       Labour credit: List of parts for which you may request a
                       labour credit.
                       Date received: Enter the parts delivery date or delays.
                       Summary: Order summary and link to the transaction
                       history website.

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Annex 2 – List of Files under the Different Tabs
In ProgiParts top menu, main tabs contain sub tabs where files are grouped according to order status. This lets you quickly
find your files.

 Main tabs                    Sub tabs               Contains at least one part for which the state is:
 New                          n/a                    Link to create a new file

                                                                                 Parts are not ordered yet.
                              New files
 In preparation                                                                  Waiting for confirmations.
                              Received from an       This list contains only files received from an appraiser and ready
                              appraiser              to be imported.
                                                                                 Confirmations were received for these
 Quotes                       Quotes received
                                                                                 parts.

                                                                                 Marked as back ordered by the supplier.

                                                                                 The supplier does not wish to sell this
                                                                                 part.
                              Need attention
                                                                                 Part ordered with a passed date.

                                                                                 The credit request was refused.

                                                                                 Part ordered for a later date.

                                                                                 Invoiced and has a delivery date.
 Orders
                              To be received                                     Ordered but not delivered/invoiced.

                                                                                 Invoiced with no delivery date.

                                                                                 Mark this part as delivered with the
                              Received
                                                                                 Mark as delivered button.

                                                                                 Part for which a credit was requested.
                              Credits                                            The credit request was refused.
                                                                                 Cancelled and credited.
                              Recent                 All the user’s files.
 Files
                              Archives               Files 60 days and older only.

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Annex 3 - Orders with a Deferred Delivery Date
The deferred delivery date feature lets collision shops order parts and indicate a later delivery date. Suppliers receive the
order with the desired delivery date.
Here is the process:

                                                                                                    Shop
                                                                 The shop orders parts and indicates a
                                                                 later delivery date.

                                                                 A warning to this effect is displayed under
                                                                 the Note section.

    Supplier
 The supplier receives deferred order notification. The date from which the supplier may invoice the
 parts is indicated on the order.
 Warning: The supplier is under no obligation to reserve the parts until the desired delivery date, nor
 to guarantee that the prices will remain unchanged.

                                                                                                    Shop
 4 business days before the desired delivery date:
     ➔ Receives a deferred order reminder by email.
     ➔ The shop may then cancel or modify the order if necessary.
     ➔ No other action is required from the shop.

    Supplier
 3 business days before the desired delivery date:
      ➔ Receives the deferred order confirmation with the desired delivery date.
      ➔ Informs the shop of price difference (between time of confirmation and now).
      ➔ The supplier may now invoice the parts and prepare the delivery.

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Annex 4 – CIECA Files Exportation
Mitchell and Audatex Exportation Tool
The ProgiAssistant is an application that retrieves estimates exported from Audatex or Mitchell on your
computer and transfers them to ProgiParts.
The ProgiAssistant is installed automatically when you update ProgiParts (since version 6.3). You do not need to configure
anything in the ProgiAssistant.

Importing Estimate Files in ProgiParts — How Does it Work?
  ✓ The estimates are created in Audatex and Mitchell.
  ✓ You must activate the exportation of CIECA files in the system you use (Audatex or Mitchell).
  ✓ These systems will then create folders on your computer where estimates will be exported.
  ✓ You need to tell ProgiParts where the folders created by Audatex or Mitchell are located on your
    computer (as shown further down in this document).
  ✓ ProgiAssistant will automatically detect the arrival of estimates in these folders and send them to
    ProgiParts.

              In the ProgiParts settings, under the Importation tab, you need to add the folders
              that Audatex or Mitchell created on your computer.

Continue to the next page to learn how to automatically receive Audatex and
Mitchell estimates in ProgiParts.

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1
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     Activate the exportation of CIECA files in Audatex and Mitchell.

  In Audatex and Mitchell, you must activate the exportation of CIECA files and note where these systems will
  create a folder for exporting estimates on your computer (import path). Before proceeding to step 2, please
  read the instructions for the system you use: Audatex (p.38), Mitchell Ultramate (p.39) and Mitchell Cloud
  Estimating (p.40).

2     Show ProgiParts where to find CIECA files on your computer.

                                   Go to Settings.

   The folders created on your computer for CIECA file exportation are listed
   here. You need to add those you noted in Step 1.

   We strongly recommend that you activate the automatic deletion option to
   avoid delays when opening the software and searching for new files.

    ▪ Click on Add to search for the folder created by Audatex or Mitchell         ▪ The folder is now added in
      on your computer.                                                              ProgiParts.
    ▪ For example, if in Step 1 you noted that Audatex or Mitchell created         ▪ Click on Save.
      the folder C:\CIECA260\Export, you would need to go to your C:               ▪ This information will be
      directory, then click on CIECA260 and on the folder Export.                    automatically sent to the
    ▪ Click on OK to add the file to ProgiParts.                                     ProgiAssistant.

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3       Let the ProgiAssistant do its job.

       The ProgiAssistant detects when new CIECA estimate files are exported to your computer and automatically
       sends them to ProgiParts. You will find them by clicking on the New tab.

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Audatex Exportation Path

1     Connect to Audatex at: http://audatexsolutions.com

2     In the left menu, click on Setup.

       In the list of companies, click on the link
       Audatex under the Type column.

3     In the next screen’s left-side menu:
      • Click on Options and on Export.
      • Note the export path you will use. This is the
          folder Audatex will create on your computer
          to export files. You will need to select it in                          Note the path.
          ProgiParts.
      • Check the Always export… boxes.
      • Select the CIECA 2.60 format if available.

                                                                      IMPORTANT: Do not change the paths as they may be
                                                                      linked to other systems. Do not use the Browse button.

4       Now that you have noted the export path, you need to select it in ProgiParts. (See step 2 on p. 36)

    Note: If you can’t find your estimate and have verified that the export paths are valid, you can try to export it
    manually.
    In the list of insurance companies, check the box on the left of a listed company and click on Export Files in the
    left-side menu.
    In the next window, confirm the export path you wish to use. Select the right one and click on Export to update
    the information in Audatex.

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Mitchell Ultramate Exportation Path

1    Open Mitchell Estimating Ultramate, (green icon).

2    In the top menu, click on:
      ➔ The System Info tab
      ➔ Preferences

3     Click on the Import/Export tab

4     ➔ Under Operations, check the EMS Import/Export
        box.

      ➔ Under EMS Import/Export, note the export file and
        check the box Enable EMS Export.                                                      Note the path.

5     IMPORTANT Exportation is not done automatically. When the estimate is done, the shop must go
      to Files and Save EMS. This way, you can see the estimate when creating a ProgiParts file.

 6    Now that you have noted the export path, you need to select it in ProgiParts. (See step 2 on p. 36)

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Mitchell Cloud Estimating Exportation Path

1     Access your Mitchell Cloud Estimating account.

2    In the left-side menu, click on the Estimate tab.

                                                                                   Open the Export EMS menu.

                                                                                   Click on View Import/Export
                                                                                   Settings.

                                                                                   Under Auto Export, check the
                                                                                   EMS box.
    Note the path.

3      Now that you have noted the export path, you need to select it in ProgiParts. (See step 2 on p. 36)

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