King Salman inaugurates projects in Jubail Industrial City - MARAFIQ
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Issue 37 | May 2017 | marafiq.com.sa
Section Title
H.E. Khalid Al-Falih (Minister of Energy, Industry and
Mineral Resources) and H.H. Prince Saud Thunayyan
(Chairman of Marafiq) visit Jubail Page 18
King Salman inaugurates projects in Jubail Industrial City
kick starting the second wave of the SAR 2 trillion investment
Full Story on Page 5
Marafiq World | Issue # 37 | May 2017 2
Marafiq World | Issue # 37 | May 2017 3
Contents:
Message from the President and CEO..................................4
King Salman Inaugurates Projects In Jubail Industrial City.........5
Safety...........................................................................6
MaSa...........................................................................8
Customer Relations.......................................................13
Corporate Communications............................................15
Health and Wellness......................................................16
Get to know.................................................................17
Highlights....................................................................18
Our Talented Writers......................................................34
Saeed K. Al-Abdullah
Manager, Corporate Communications Department
Abdullah Ali Al-Amri
Chief Editor
Editorial Board
Basheer Al-Tarouty
Steven Carl Smith
Gerardo Dumo (Ardee) Flores
Ansary Domado, Design and Photography
Abdulrahman Al-Sehli, Photography
PO Box 11133, Jubail Industrial City 31961
Tel: 013 340 9707 Fax: 013 341 2052
amriaa@marafiq.com.sa
taroutybh@marafiq.com.sa
floresgd@marafiq.com.sa
4 Message from the CEO
Dedication and Ownership
Driving Marafiq’s Project
Execution
Abdullah K. Al-Buainain
President and CEO
As Marafiq plans its strategic direction for meeting Marafiq will continue its successful path towards
projected demands in the future, its focus on Project developing and executing its new major expansion
Management Execution has increased. Since 2014, projects through its new gating system to assure and
Marafiq has invested strongly in the capabilities to enhance quality of project deliverables. Marafiq has a
execute multiple projects sizes – Marafiq aims to be bright future ahead and with its total commitment
the Best-In Class for project execution, through from each employee, it is confident that it will reach its
enhancing its quality, value and services for project goals.
each project.
Our Project Management Execution Division has
identified key gaps to develop a robust project
execution strategy, which focuses on the following
main areas; these include the Project Stage Gate
System, which provides a clear system to ensure
the right quality of deliverables, front end focus,
encourage cross-departmental collaboration,
stakeholders involvement, and strong governance.
Marafiq has also developed its Project Execution
Procedures to address and support all stages
deliverables along with tools and templates, the
Project Organization Structure has also been revised
to meet best practice organizational structure and
ensure that small & medium sized projects can be
effectively executed in parallel with major
sized projects. Furthermore, as Marafiq’s
employees are its most valued asset it has
up-skilled its project teams skills set
through Skills Development Program
which includes intensive projects
m a n agem ent courses and
on-the-job support.
Marafiq World | Issue # 37 | May 2017 5
King Salman inaugurates projects in Jubail Industrial City
kick starting the second wave of the SAR 2 Trillion investment
H.H. Prince Saud Bin Abdullah Bin celebrate the third and fourth trillion be a very important implementation
Thunayan Al-Saud, President of the investment in time. He also said arm. We will realize the vision in the
Royal Commission for Jubail and Yanbu “today, we move from reliance on field of industry throughout the
and Marafiq Chairman, said that King relative to competitive privileges Kingdom, capitalizing on the primary
Salman’s historic visit to the Royal supported by solid capabilities and materials made available by the
Commission reinforces the far-sighted research centers. Our Saudi Arabian various industries.”
vision of our wise leadership, and companies currently own advanced
In regards to the projects, that the
embodies the continuous follow up technology, and they invest both inside
Custodian of the Two Holy Mosques
and support for its projects. The visit and outside the Kingdom. We started
has launched, Prince Saud stated that
marked launch of major Saudi private the first phase of reliance on
“these diverse and significant projects
sector projects in partnership with big basic industries.”
are different from the previous ones.
global companies. He added that our
His Highness Prince Saud said, “now We will rely on certain industries in the
Saudi companies has become on equal
we will make the best use of our petrochemicals sector, and there will
footing with the major global
resources and achieve added value by be an Economic Center which
companies, and we take pride in our
focusing on downstream industries in represents a landmark in the Eastern
private sector and its substantial role
order to maximize returns for the Province of Saudi Arabia. We also have
in industry. Now, we have first class
Saudi Arabian economy. In spite of the mega projects covering areas from Ras
global companies, and the synergies
challenges and tough economic cycles Al-Khair, Khursaniyah, Jubail, and Ras
between our two industrial giants,
in the world, the volume of our Tanura to the southern borders. The
Saudi Aramco and SABIC, along with
investments is increasing significantly Economic Center will support our move
other agencies in the Kingdom made
and the number of projects launched from reliance on relative to competitive
Jubail, Yanbu and Ras al-Khair targets
by the Custodian of the Two Holy privileges through its administrative,
for mega investments.
Mosques is unprecedented at both recreational and educational services,
His Highness Prince Saud also stated the Royal Commission and the the research centers, and the global
that the launch of these projects by regional levels. companies, which will establish their
the Custodian of the Two Holy offices in the center. SABIC and Saudi
All these projects will have great
Mosques, King Salman Bin Abdulaziz, Aramco already have their main offices
returns for the citizens as they create
is the second wave of the 2 trillion at the center, all these projects will
new jobs. We fully support the
Saudi Arabian Riyal investment. We make a major industrial leap and will
Kingdom’s vision 2030 and the
spare no efforts to make the best use serve as enablers for realizing the
National Transformation Program
of our oil resources, and we will Kingdom’s vision.
2020, where the Royal Commission will
Safety Marafiq World | Issue # 37 | May 2017 7
8 MaSa
Message from the
Executive General Manager
Over the past five years, MaSa has been making
solid progress towards modernizing the company
to support the government’s Vision 2030 plan and
continue to guarantee its ability to provide our
customers with quality services. In 2017, we will
continue our work on the modernizing program
with a key focus on three main elements; namely,
safety, maintenance and CPO.
The safety and wellbeing of our employees is at
Abdullah Al-Amri
the heart of everything we do, and it is our shared
Executive General Manager
responsibility to follow the safety rules at all times
to ensure our safety, and the safety of those
around us (colleagues, contractors and public).
Another key objective for 2017 will be to review
our maintenance practices to ensure the reliability
of our assets. We will also review our assets
strategies and apply international reliability
practices such as Reliability Centered Maintenance
(RCM) and Risk Based Inspection (RBI) to ensure
our ability to provide a world-class service to our
customers.
2016, has seen an acceleration in the CPO role
within the modernization program with the roll-out
of the CPO Project and the utilizing of some of it
elements; such as, the GIS and Heavy Equipment
Scheduling. In 2017, we will continue with this
ambitious project by positioning CPO at the center
stage of transforming the company into a modern,
transparent and competitive organization that is
highly valued by its customers and clients.
Lastly, I would like to congratulate my team in
their efforts in building and launching our new
MaSa website (masa-om.com.sa), this platform
will enable us to share our achievements and
success stories with the world.
MaSa Marafiq World | Issue # 37 | May 2017 9
Geographic Information System (GIS)
What is GIS: • Reclaimed Water Pipe Replacement CAPEX Plan Map
It is a computer system capable of collecting, storing, and • Sea Water Cooling Canals and Pipe Network in Jubail 1
displaying all forms of data on a one map. The system can (on going)
include location data about underground assets and
infrastructure, the location of canals and streams,
information about the sites of factories, hospitals and
schools, or storm drains, roads, and electric power lines.
Using GIS in MaSa brings many benefits to our business,
such as:
• Provide accurate location and clear information of our
assets and other infrastructure, such as pipe diameters,
pipes material, depth and age
• Provide the drawings for Encroachment Permits
• Better decision making. Examples, making better
In November 2016, MaSa has completed the data capturing decisions about the exact location of leaks and excavation
of its Potable and Reclaimed Water networks and Sea Water areas
Cooling assets into GIS, to allow the business units to use
• Increase efficiency of the workforce and reduce repair
GIS in their daily activities. Different maps and
cost by carrying out the work using the optimum
‘As-Built-Drawings’ have been aligned and fit together on
tools and manpower and reduce mobilisation and
one multilayered map and uploaded into the GIS system.
execution time
The captured information includes
• Improved communication between different teams (CPO,
• Potable Water Network in Jubail including all equipment field teams, managers, etc.) as the GIS visual format is
such as pipes specifications, pump stations, chambers, easily understood by all and easily shared
valves and fittings, fire hydrants and data loggers
• The GIS maps has been linked with SAP and can be
• Potable Water major pipe breaks since 2012 displayed on any computer screen, mobile phone or
tablet. They can be shared and emailed easily or printed
• Potable Water Critical Pipe Analysis for 2021
if required
• Potable Water Pipe Renewal Analysis map
• Improved recordkeeping, such as the details of
• Reclaimed Water Network (Sanitary and Industrial) underground assets, changes to the network or details of
including all equipment such as pipes specifications, complaints
pump stations, lift stations, manholes, valves
and chambers
• Reclaimed Water Customer complains in 2016, such as
locations and details of odor complaints
• Reclaimed Water major pipe breaks in 2016
10 MaSa
CPO Back Office GIS team leads the GIS project. The They are currently running hands-on training courses
team is managed by Ebenezer Garcia, and led by Faiz for key users from the business units and facilities
Roomi, Qoraish Ahmed and Ahmad Owais. which will enable them to start utilizing the GIS
system fully after completing the training.
The team introduced the GIS project to the
stakeholders during an introduction event in October They are also working on completing the data model
2016, and introduced it to the business units in for hydraulic modeling, reporting and GIS-SAP
interface, in addition to completing the data capturing
individual sessions during November 2016.
of SWC assets in Jubail 1, 2 and Reclaimed Water.MaSa Marafiq World | Issue # 37 | May 2017 11
Marafiq Water Academy
The Marafiq Water Academy (MWA) is a relatively new
department that was established to enhance the
employees’ knowledge and competences. It is a
unique training center specialized in providing courses
for the water industry which are currently not
provided by any of the training institutes in Jubail
or Yanbu.
MWA occupies part of the Northwest Pump Station
workshop, and its team has been busy in the last few
months with refurbishing and equipping the building
to create the required training facilities. MaSa’s Board
of Directors officially inaugurated the Water Academy Portable water network hands-on training rig showing
on 20 December 2016. different type of pipes, valves, tanks and control
MWA provides tailored hands-on training and equipment.
theoretical classroom courses covering different
competencies. The courses focus on operations and
maintenance technical skills, safety, management and
leadership, automation and Information Technology,
as well as English language programs.
Different types valves (some have been cut out to
show the inner parts) used for training. Reverse
Osmosis (RO) and micron filters, also used for
training, can be seem in the background.12 MaSa Potable Water Pumping Stations Optimization The aim of this project was to optimize the operation through close coordination between the Business of Jubail Potable Water East, North West, Deffi, Units and CPO to achieve the objectives: Fanateer, and Jalmudah Pump Stations through • Assessment of the existing situation to evaluate the automation and the use of SCADA to monitor and pump stations operation practices control the stations’ activities and performance. • Proposing alternative operation practice in-line with These objectives were achieved by: the new objective • Using SCADA to monitor and control the pumping • Risk assessment of the proposed practice and stations remotely from CPO rather than locally identifying its mandatory requirements • Optimizing the existing manpower utilization • Implementation plan including agreed milestone and duties • Reviewing the operation practice after implantation The project was initiated in May 2016, and the and adjusting it if required following methodology has been implemented Project Methodology and Milestones The pump station operation and performance are now managed and controlled from the CPO through SCADA with support from the field operators and roving crew when needed. The use of the SCADA has improved the operational reliability, and utilized an existing system, which was installed a few years ago. Simultaneously, the optimization of the manpower has resulted in removing eight operational posts who were moved to other vacant positions and eliminated the need to recruit new external staff. PW Pump Stations Change Management meeting Close cooperation between the different stakeholders (Potable Water, CPO Front office, CPO SCADA and CPO Project teams) has been a key factor in delivering the project successfully. The delivery of this project has made the most of Marafiq SCADA assets, optimized the manpower allocation in-line with SARAWAT project objectives, and valued creation for shareholders. It has also improved the operational reliability and quality by providing improved monitoring and control. This project is aligned with MaSa’s strategy, which underlines the CPO benefit as a solution provider to all business units. Newly appointed PW Pump Stations Coordinator in CPO
Customer Relations Marafiq World | Issue # 37 | May 2017 13
Written by:
Arnulfo Gatapia Valencia
Supervisor, Billing
Customer Relations - Jubail Department
Utilities operate in one of the most complex, Marafiq-Customer Relations have thought of an
challenging business environments. Operational initiative in optimizing the Meter-to-Cash (M2C)
issues such as outdated technology, inefficient and process. The initiatives we are talking about include:
manual processes, cash constraints, and price and
• Reducing the meter reading date to invoicing date
cost pressures increasingly are plaguing utilities.
timeframe to 1-5 days
Customers are growing more demanding. While
some utilities struggle with countless challenges and • Introduction of quality checkpoints
cringe at the thought of emerging issues,
Below is a typical Meter to Cash process:
Reducing the Meter Reading Date to Invoicing Date timeframe
As of 31 December 2016, the Customer Relations for reading per day is 1,000 meters. Non-industrial
Department in Jubail had approximately 28,000 meters are usually scheduled to be read from the
billable meters. For meter reading purpose, these 1st day to 27th day of each month while industries
billable meters are scheduled throughout the billing are scheduled each last day of each month. After
month (1st day to last day of each month) then, invoicing for all meters will only take place.
depending on the available manpower per day. Hence, having a Meter Reading Date to Invoicing
Currently, the average number of meters scheduled Date timeframe of 2 to 29 days.
With the new initiative, which started in January 2017, the Customer Relations Department in Jubail
managed to reduce the mentioned timeframe to 2 to 7 days by executing invoicing run every 7 days.14 Customer Relations
Introduction of Quality Check points
In parallel with reducing the Meter Reading
Date to Invoicing Date timeframe, the
Customer Relations Department in Jubail had
started enhancing controls in Meter Reading
and Billing as shown below.
These are the benefits of these initiatives: Improvement is a continuing process; therefore, the
• Detect leak issues more quickly Customer Relations Department will continue striving
• Reduced complaints to think out-of-the-box to have a robust and
• Reduced Invoice Adjustments future-proof business processes.
• Increase in customer satisfaction
• Timely invoicing
• Cash Flow
• Revenue collection timeframe decreased
• Preparation for e-services
Lined up changes and implementation to fully
optimize the M2C process:
• Collective Billing – which will help us meet the 1 to
3 days Meter Reading Date to Invoicing Date
timeframe
• SMS messages for outages
• SMS messages for payment advise and reminders
• Smart metering and remote meter readingCorporate Communications Marafiq World | Issue # 37 | May 2017 15
Saeed K. Al Abdullah
Corporate Communications Manager
During our annual 2017 Management Leadership conversation for possible actions for improving future
Conference, the keynote speaker Dr Tommy Weir performance and/or to move ahead in achieving the
delved into an interesting concept that I would like to person’s objectives. FeedForward describes giving
share in this article, as I find it extremely relevant in information to forward someone to the next level.
how communication can influence and ultimately drive FeedForward is intended to help design a way
organizational performance into the future. forward [2].
Dr Tommy Weir elaborated on a communication Furthermore, when a FeedForward habit has been
technique coined by Marshall Goldsmith, this developed on a larger scale, in teams and
technique is known as ‘FeedForward’. Accordingly, organizations, the process gradually becomes a
the characteristics of feedback in its essence focusses shared or cultural process, in the true sense of the
on giving ones opinion, judgment, assessment or word. It becomes a collective behavioral habit that
evaluation; and is not necessarily delivering these with individuals recognize a being an integral part of their
the intention of enabling the person receiving the collective identity. New members are easily trained
feedback to move ahead or improve performance. into it when older system members model it, and the
Hence, feedback constructs discourse around constructive benefits of the process become collective.
historical aspects and generally creates an This culturally engrained behavioral trait helps really
environment to point out all the things that went implant into organizational cultures the true meaning
wrong, which then leads to defensive disputes of being solution-focused, constructive,
between the parties about a specific topic. Feedback action-oriented, future-oriented, proactive and
can therefore be very limited and focused towards responsible. The organizational system can then claim
criticism, as opposed to expansive and that it has developed a true manager-coach type
dynamic dialogue. of culture [1].
On the other side of the coin, ‘FeedForward’ consists
of providing future-oriented options or solutions.
FeedForward address precise solution-oriented actions
rather than general concepts. In order to deliver
effective FeedForward requests or suggestions, one Source:
needs to focus on proposing very practical behaviors, [1]
http://www.metasysteme-coaching.eu/english/to-feed-back-or-to-
feed-forward
specific actions or words rather than general ideas,
principles and concepts [1]. FeedForward provides [2]
http://www.bizstudyportal.com/content/b/i/z/S/t/u/D/y/MISC/BCOM/2
/23MISC2012BCOM0925181905.pdf
observations and assessments coupled with a16 Health and Wellness
Medical awareness campaign
in collaboration with Bupa Arabia
As part of the ongoing collaboration with Bupa Arabia Retail stores can throw away large quantities of food.
for Cooperative Insurance, Marafiq’s clinic in Yanbu Food that passed the best before, and offer by date,
organized a medical awareness campaign for the and even some food that passed the utilization by date
employees during regular working hours. Employees is still edible at the time of disposal; however, stores
were received at the Business Center, where they have widely varying policies to handle the excess food.
were offered a number of free medical examinations
A few stores put effort into preventing access to poor
and analysis to check their health condition. Several
employees participated in the campaign, and or homeless people, while others work with charitable
commended the idea of collaboration with Bupa organizations to distribute food. Packaging protects
Company, which they found of great benefit to them. food from damage during its transportation from
They also requested that similar campaigns be held in farms and factories through warehouses to retailing,
collaboration with other medical or non-medical as well as preserving its freshness upon arrival.
agencies.
There is an exact proof that demonstrates that drivers
of consumer waste food, even in a low-middle income
Food waste context and they include, stocking an excessive
amount of food, over-planning or not cooking it
properly, leaving food on dishes after meals or not
Food waste or food lost is food that is discarded or lost willing to consume leftovers and decaying of prepared
uneaten. The causes of food waste or loss are food after long or inappropriate storage.
numerous, and occur at the stages of production,
processing, retailing and consumption. Food waste is
any removal of food from the food supply chain which
is or was sooner or later fit for human utilization, or
which has spoiled or expired, mainly caused by
economic behavior, poor stock management or
neglect. This is not just the misuse of food; it is the
wastage of water, oil, electricity, time, etc.
Production of food waste can occur at most stages of
the food industry. Research into the food industry of
the United States of America, whose food supply is the
most diverse and abundant of any nation on the
planet, found food waste occurring towards the start
of food production. From planting, crops can be
subjected to pest infestations and serious climate,
which cause misfortunes before harvest. The use of
machinery in harvesting can cause waste, as
harvesters may be unable to recognize between ripe
and immature crops, or collect only part of a crop.
Food Processing would be storage, considerable
quantitative misfortunes can be credited to pests and
smaller scale life forms. This is a specific issue for
countries that experience a combination of heat and
surrounding stickiness, as such conditions encourage
the reproduction of insect pests and microorganisms.
Some of the food waste produced by processing can
be hard to diminish without influencing the nature of
the completed item.Get to know Marafiq World | Issue # 37 | May 2017 17
Name: Naif Al Qahtani
Department: Seawater Cooling
Operations in Jubail (Senior Gate Operator)
When did you start working at Marafiq? What motivates you?
I started working at Marafiq on 19 July 2016, as a Good leaders and my goals in life motivates me to do
pump operator in Seawater Cooling Jubail II. In better every day in my work.
January 2017, I was transferred and became a senior
gate operator in Seawater Cooling Jubail I. What do you do with your spare time, interests
or hobbies?
Why did you decide to join Marafiq? I usually travel to places and learn something from
I decided to join Marafiq because it is one of the that place, as well as watching TV at home.
leading companies in the kingdom. It is a good
stepping-stone for my future. I know that I can gain a Where do you see yourself in the next 5 years?
lot of experience from Marafiq and this experience can I see myself as a successful engineer in Marafiq. Now
lead me to my goals and dreams in life. I am planning to continue my study’s in the field of
Mechanical Engineering so that I can fulfill my goal for
Briefly, explain what value you add to Marafiq? a better future.
My hard work and perseverance in any task given to
me adds value to the company. I put my heart and Who is your role model?
soul in doing every job because my work is my bread My father is my role model. He is smart and sets a
and butter. good example to me, a good friend to everyone and a
honest person.
What are some of the valuable lessons that you
have learnt in Marafiq? What is your favorite quote?
As what we have put in every employees’ uniform, “The key to success is hard work and determination”
“SAFETY FIRST”. The value of safety in everything we
do is one of the most valuable lessons I have learn
from Marafiq; which, I am always practicing in or
outside my workplace.18 Highlights
H.E. Khalid Al-Falih (Minister of Energy, Industry and
Mineral Resources) and H.H. Prince Saud Thunayyan
(Chairman of Marafiq) visit Jubail
On the occasion of H.E. Khalid Al-Falih (Minister of
Energy, Industry and Mineral Resources) and
H.H. Prince Saud Thunayyan (Chairman of
Marafiq) visit to Royal Commission Jubail on
5 April 2017. Abdullah Al-Amri (MaSa EGM), on
behalf of Marafiq CEO, delivered a presentation on
the success story of Marafiq entering into a
Joint-Venture with Saur forming MaSa as the
Operation and Maintenance service provider and
the benefit that this partnership has provided to
all stakeholders.Highlights Marafiq World | Issue # 37 | May 2017 19
Town Hall Meeting in Jubail
Town Hall Meeting with the CEO on 22 February 2017 in Jubail.20 Highlights
Marafiq Leadership Conference in Jubail
On 22-23 February 2017, the annual Marafiq
Leadership Conference was held at a desert camp in
Jubail. “The Influential Communicator” is this year’s
t h e me p r esented by the renowned Spe a ke r
Dr. Tommy Weir.21 Highlights
Home Ownership Program
in Jubail
Some of the recipients of Marafiq Jubail Home
Ownership Program (HOP) received their new houses
on February 13, 2017 at Jalmudah District in Jubail
Industrial City.Highlights Marafiq World | Issue # 37 | May 2017 22 The Head of the Economic Department of France Embassy in Riyadh visits Jubail T h e H ead o f the E conomic Department of France Embassy in Riyadh, Mr. Alain Chouan, and his team were welcomed at Marafiq’s Head Office by Abdullah Al-Buainain (Marafiq President and CEO), Khalid Al-Sebaie (VP O&M Jubail) and Saeed Al-Abdullah (Corporate Communications Manager) on 9 April 2017 in Jubail. Firefighting demonstration and drill in Jubail On the occasion of H.E. Khalid Al-Falih Jubail on 5 April 2017. Abdullah forming MaSa as the Operation and (Minister of Energy, Industry and Al-Amri (MaSa EGM), on behalf of Maintenance service provider and the Mineral Resources) and H.H. Prince Marafiq CEO, delivered a presentation benefit that this partnership has Saud Thunayyan (Chairman of on the success story of Marafiq provided to all stakeholders. Marafiq) visit to Royal Commission entering into a Joint-Venture with Saur
23 Highlights
MaSa Annual Employees Gathering in Jubail
In his inspirational speech at the
MaSa Annual Employees Gathering
held at Marafiq Beach Camp
in Jubail on 11 January 2017,
Abdullah Al-Buainain (Marafiq CEO
and MaSa Chairman of the Board)
encourages everyone to make
Safety as their highest priority.
Abdullah Al-Amri (MaSa Executive
General Manager) acknowledged
and praised the employees for
t h e ir g o o d wor k and ef f orts
towards safety.Highlights Marafiq World | Issue # 37 | May 2017 24 Director General of Saudi Industrial Development Fund visit Marafiq in Jubail On 24 January 2017, the Director Complex in Jubail Industrial II. Bu-ali (Financial Advisor), Fahad General of Saudi Industrial During the visit, he was Al-Shammari (GM(A) EHS&S, Development Fund (SIDF-Riyadh) accompanied by Yousif Al-Khlaiwy Sadara and SWRO4 Projects) and with his Credit Consultants toured (VP Corporate Services), Peter Mohammed Khaja (Manager, New the Marafiq RO Facility at Sadara McElhinney (VP Finance), Abdullah Ventures, O&M Jubail).
25 Highlights
MaSa celebrates 5 years of success and launches
its new website in Jubail
MaSa celebrates 5 years of success and launches
its new website. On 11 April 2017, the MaSa MaSa employees
leaders gathered at the Jubail beach camp to
celebrate 5 years of continued success, as
on 5 years of
w e ll as launc h ing the new MaSa we bsit e continued success!
( w w w.m asa- om.com.sa) to their f am ilie s
and friends.Highlights Marafiq World | Issue # 37 | May 2017 26 Town Hall Meeting in Yanbu Town Hall Meeting with the CEO on 26 February 2017 in Yanbu.
27 Highlights
H.H. President of the Royal Commission opens
residential projects, including Marafiq’s project
in Yanbu
H.H. Prince Saud Bin Abdullah Bin Thunayan Al-Saud, Home Ownership Program to Marafiq employees in
President of the Royal Commission for Jubail and Yanbu. This included around 300 residential units with
Yanbu, opened a number of residential projects in all related services and infrastructure, including the
Yanbu Industrial City. The projects comprise of more sanitary drainage, and potable water pipelines as well
than 6,800 residential units assigned to the employees as the storm water drainage and sanitary drainage
of the Royal Commission, Saudi Aramco, Marafiq, network, streets lighting and communication networks
SABIC and some private sector companies. over an area of 310,170.06 square meters. The units
have been built with several designs and areas
Marafiq CEO, Engineer Abdullah Al-Buainain expressed ranging from 380 to 570 square meters.
his pleasure for handing over of the first phase of theHighlights Marafiq World | Issue # 37 | May 2017 28 Marafiq CEO honors the employees who completed five and ten years in Jubail and Yanbu Marafiq held a ceremony to honor a group of employees establishment, Marafiq pays special care for its employees who completed ten years of service with the company, in and provides them with all privileges that reflect our great consideration of their efforts and long years of service. The appreciation for them. The recognized employees company CEO, Engineer Abdullah Al-Buainain, explained expressed their pleasure with this step, which indicates the that this ceremony comes in recognition of the company’s care for its employees, and encourages them to distinguished efforts and services of a big number of make more contributions and deliver a distinguished level Marafiq employees who completed ten years of service with of performance for the company. the company. He added that from the early days of its
29 Highlights
Meeting with the Ministry of Water Branch in
Yanbu to improve cooperation
Marafiq and MaSa joint team, headed by Engineer Yasser Abu Ayid explained that the team’s mission is
Yasser Abu Ayid, and the team of the Ministry of Water to achieve one of the Widely Important Goals of the
Branch in Yanbu, headed by Engineer Marwan company, which is to “Increase water sales in Yanbu
Al-Sayed, held their first meeting to look into means to by exporting the excess quantities to the Ministry of
develop and enhance cooperation between Marafiq Water Branch in Yanbu and Al-Madina Al-Munawarah
and the Ministry of Water Branch in Yanbu. Engineer area in general.Highlights Marafiq World | Issue # 37 | May 2017 30 President of the Royal Commission opens the Flowers and Gardens Festival in Yanbu H.H. Prince Saud Bin Abdullah Bin Thunayan Al-Saud, President of the Royal Commission for Jubail and Yanbu, opened the Eleventh Flowers and Gardens Festival organized by the Royal Commission in Yanbu. The event, which was held at the Occasions Garden in Yanbu Industrial City, was attended by the Executive President of the Royal Commission in Yanbu, Dr. Alaa Bin Abdullah Nassif, and a number of officials from the government sectors, industrial companies, the private sector and the Festival sponsors. Furthermore, H.H., Prince Saud also saw “the Vision Carpet”, which is considered the largest flower carpet in the world as per Guinness World Records. It was made by Saudi labor, and decorated with natural flowers to portray the Saudi Arabian Vision 2030.
31 Highlights
Marafiq gold sponsor at the Saudi Water and
Environment Forum
Marafiq took part in the activities of the Saudi Water visited Marafiq’s exhibition booth. He expressed his
and Environment Forum 2017, which was held in thanks and appreciation for the company’s great
Riyadh during the period 12-14 February 2017. H.E. services to the two industrial cities of Jubail and
the Minister of Water, Environment and Agriculture, Yanbu, and its substantial support for the industrial
Engineer Abdulrahman Bin Abdulmohsen Al-Fadhli sector in these two important cities.
accompanied by the Singaporean Minister of Water,Highlights Marafiq World | Issue # 37 | May 2017 32 Marafiq Diamond sponsor at the 5th Gulf Prisoners Week Under the patronage of His Royal Highness Crown Prince Mohammed bin Nayef, Minister of Interior, the 5th Gulf Prisoners Week was held in Al-Khobar. Marafiq participated as a diamond sponsor as part of the company’s social responsibility program to act for the benefit of the society. On behalf of the Marafiq President and CEO, a plaque of appreciation was handed over to S a e e d A l- A b dullah, C orporate Communications Manager, from the Mayor of Al-Khobar, Solaiman Al-Thunnayyan during the start of the event on 25th December 2016.
33 Highlights
Asset Strategy, Planning & Standards Team
visit Ras Al-Khair Industrial City
Asset Strategy, Planning & Standards (ASP&S) team infrastructures such as Seawater Cooling (SWC),
and the Third Party Projects Team visited Ras Al-Khair Potable Water (PW), Sanitary Wastewater (SWW),
Industrial City (RIC) on 15 February 2017, to get the Industrial Wastewater (IWW) and Water Storage
latest updates on the status of RIC Projects execution. Tanks & Pumping Station Facilities.
The site visit included many utility services and itsOur Talented Writers Marafiq World | Issue # 37 | May 2017 34
The Marafiq Expat
Written by: Rouil Echavia Asok
Administration Assistant O&M Yanbu II
On the early morning of 24 November 2012, are like and how the world works. Therefore, Cultural flexibility – we are born with own
I hurried off to Ninoy Aquino International when we start working in a foreign land, we cultural biases. We stick to our food
Airport several hours ahead of my scheduled have to do our share by bending our personal preference, follow our regular habits, even
flight to the foreign country of Saudi Arabia. prejudices and our full acceptance that the our own mode of fashion. Since it is our
My excitement were bridled with uneasiness world abroad is going to be different from the human nature to gravitate towards the
and fear: what if this is not for me? What if one we imagined. Working in Marafiq familiar, learning the Saudi culture hit me
everything goes wrong? What if …? All were expanded my boundaries and gave me a new hardest when I arrived here. As time passes
apprehensive questions. So much of the sense of purpose. by, I started shifting my perspectives. I
niceties and comfort from years of living with willingly experimented with the different
The question then, is it worth it? By all
my family, I was then invited to work and customs of the people around me – be it local
means, a huge yes. Today, I began to look
settle in place very unlike my own. Yet I or other nationalities. It literally broadened
into the utility industry quite differently. Most
embraced the challenge. Moreover, it my understanding about the world. My
importantly, I became a proud member of an
changed my life. pluralistic thinking helped me appreciate that
organization that sustains growth to the
different cultural norms have value and
Fast forward to today. It has already been major industrial players of Saudi Arabia. This
meaning to those who practice them. It is this
over four years and I did not even see it generation of new knowledge to Marafiq’
principle which I take delight in how Marafiq
coming. I never really have given it much business practices is a great addition to my
manage their human resources – by
thought and yet as I began to write this portfolio for my future goals.
respecting our diverse viewpoints. It allowed
article, I could not help but feel overwhelmed
An unforgettable cultural journey us to live and let live.
in the immensity of my experiences both
personal and professional. At all odds, I had The first thing I changed when I set foot on The things I learned
gained far better things than lost. However, Saudi Arabia was my cultural illiteracy to the
My expatriation story has both the good and
these learnings does not come cheap. country’s customs and practices. Although, I
the challenging episodes. One of my most
am confident with my capabilities, I realized it
An unparalleled job difficult task was my adjustment to new
would be put to waste if I will fail to navigate
working, living and environmental conditions.
I am a stranger to the utility business. Having my own business environment and its culture
Yet, this were achievable. My success in
served a spanning career in the and my willingness to immerse myself into it.
winning the entire process stems from my
speaking-engagement industries (BPO and So what did I do? I used a valuable tool I
personal dispositions – inner strength, skills,
the academe), I felt I was misplaced in a very learned from experience to assess cultural
and a limitless supply of positive attitude.
unfamiliar corporate terrain. I was a novice to sensitivity: observation. Through this, I was
some office terminologies – desalination, able to build cross-cultural skills that are I did not have regrets. There is an unseen
DCS, power grid, forced outage, among crucial for my communication, sociability and purpose and reason why I am here, and all I
others. All these challenges curbed when my cultural flexibility. have to do is open these doors to possibilities
boss and colleagues shared their support to wherever it may lead me. My life in Saudi
Communication – I noticed that most of
my needed adjustment. They gave me time Arabia has so far offered me tremendous
expats prefer to communicate with the
to adapt, allotted some margins for my opportunities for learning, cultural experience
people from their own country. Yet, people
errors, and offered their meaningful advice, and unique adventures. I have learned more
who end up being successful in their jobs are
which was crucial to my success – an on the road than I did in four years of college.
those that do not give up easily after early
encouragement to become my own self’s best I also gained a much deeper understanding
attempts. They are not afraid that their
version. I repaid it back through my of the place and its people. From a
communication may either fail or embarrass
undivided attention, letting my manager neuroscience point of view (I took up
them. Therefore, I started going out of my
know I am interested by starting the process Psychology in college), this may fire up new
way by initiating small talks. Surprisingly, I
to understand my industry. synapses in my brain by learning another way
made many friends after that. By being
of life in the other side of the world. I adopted
Marafiq is an equal opportunity player for its enthusiastic during conversations, it helped
a neural pattern of always thriving on the
employees. I began to appreciate the me express my views to anyone in my team
positive. When I am at my lowest (and away
company’s right way of managing their regardless of their national background.
from the support of my loved ones), I just
foreign workers. The result? I adjusted fast,
Sociability – I admit it, I favor socializing accept things as they are to avoid the
and easily got along with everyone. I guess it
within a small circle of fellow expats. By dangers of emotional extremes. I did not
may be part personal, but more often than
contrast, I noticed most successful expats have regrets because my job given me the
not, your work attitude depends a great deal
inspiration to provide the financial comforts
from everyone around you. have establish social ties to the local
to my family. Most importantly, it also helps
residents, from security to government
Indeed, the only way to change me to grow as I discover how to adapt and
fundamentally how people think about officers. There is no better source for insights thrive in a place thousands of miles away
employment abroad is by having them work into a local culture and no better way to from home. This is a lifelong skill that I will
overseas and experience it themselves. We adjust to strange surroundings but by directly carry on forever.
all have our own mental map of the world— a interacting with those who originated from
set of rooted assumptions about what people the place.35 Our Talented Writers
Utilizing Industrial and Sanitary
Wastewater to Generate Electricity
Written by: Jalees Asghar Toor
Senior Operator Power Generation Yanbu
Sanitary or domestic wastewater 1. It occurs naturally in some soils Material and Methods
contains carbon rich organic matter and in lake and oceanic basin The treatment of wastewater sludge,
that can be used as fuel to generate sediments, where it is usually from both primary and secondary
electricity. Anaerobic digestion of referred to as ‘anaerobic activity’ treatment steps, consists of two main
wastewater sludge is the process that 2. The process is used to decompose phases. In the first step, all incoming
produces methane gas (Biogas) in the industrial or domestic waste flows of sludge are combined, and the
absence of oxygen, CO2 and traces of and produce fuels mixture is heated to a mild
other ‘contaminant’ gases. This gas 3. This is the source of marsh gas temperature (about body
can be used directly as fuel, in methane as discovered by Volta temperature) to accelerate biological
combined heat and power gas engines in 1776 conversion. The residence time here
or natural gas grid injection. Many ranges from 10 to 20 days. In the
entities worldwide greatly desire Anaerobic digestion is widely used as a second tank, the mixture is allowed to
improved and economic methods for source of renewable energy. The undergo further digestion. There is no
using or disposing of biomass in the process produces a biogas, consisting longer active mixing in order to
course of generating electricity. At of methane, carbon dioxide and traces promote separation, and there is no
present, the amount of useable power of other ‘contaminant’ gases. need of heating as the process
being produced from biomass is very generates its own heat. In further
small relative to the biomass resources This biogas can be used directly as: processes (not shown on the
available for this use. • Fuel, in combined heat and power diagram), the settled sludge is
gas engines dewatered and thickened. The goal is
Biomass power plants rely on less • Upgraded to natural gas-quality to separate as much water as possible
efficient boiler / steam turbine bio methane to decrease the volume of material.
technology; have a higher installed • The nutrient-rich digestion also Finally, a phase known as ‘sludge
price per kWe; and draw on fuel produced can be used as fertilizer stabilization’ reduces the level of
supplies that are bulkier, less pathogens in the residual solids,
homogeneous, and more difficult to Wastewater Treatment Process eliminates offensive odors, and
fire and handle than fossil fuels 1. Primary wastewater treatment: reduces the potential for putrefaction.
(especially relative to oil and natural It is the removal of debris and
gas which are not solids). suspended solids by screening and Results and Conclusions
settling • The chemical composition of the gas
The major reasons for consideration of 2. Secondary wastewater treatment: is 60-65% methane, 30-35%
the biomass power option are: Using of biological processes to carbon dioxide, plus small
1. Disposal of biomass residues break down organic material and quantities of H2, N2, H2S and H2O.
combined with the production of remove additional suspended solids Of these, methane is the most
electricity and heat mostly use in secondary treatment valuable because it is a
2. Power production from abundant 3. Tertiary (most effective): hydrocarbon fuel (giving 36.5
indigenous biomass resources Advanced treatment that uses MJ/m3 in combustion)
3. Power for remote locations rich in additional filtering or chemical or • The residual organic matter is
biomass resources biological processes to remove chemically stable, nearly odorless,
4. It is a renewable energy option specific compounds or materials and contains significantly reduced
that remain after secondary levels of pathogens
Anaerobic Digestion treatment.
• The suspended solids are also more
It is a collection of processes by
easily separated from water relative
which microorganisms like anaerobic
to the incoming sludge or
bacteria break down biodegradable
aerobically treated sludge (such as
material in absence of oxygen.
in outdoor pond)Our Talented Writers Marafiq World | Issue # 37 | May 2017 36
Effective Communication
Written by: Khalid Mahmood Samiullah
GIS Specialist
Meaning and Importance
The ability of collaboration of a • Result Style: People having this style • Process Style: People with this style
particular person in a group relies are arranged around activities and are casual and attempt to
heavy on the person’s ability to settle on snappy choices. While dis c ov e r similarities present within
conduct effective communication. speaking with such individuals utilize groups. While speaking with such
Therefore, one can establish that solid words, be brief, state what you individuals, be casual and prudent,
improper communication can reduce need unequivocally, supply present the theme with plentiful
performance and effectiveness. fundamental data and sit tight for an data in regards to the foundation
answer. and persuade for an answer.
Styles and Communication
In relations, we observe individuals • Reasons Style: People with this style Every individual can improve as
having distinctive styles of are exceptionally sensible and are a communicator by honing his
communication. Each style must be objective when faced with abilities through learning and
managed in a way that keeps the end decision-making. While speaking practice.
goal in mind, which supports the with such individuals, present the
desired reaction it sets out with theme in a sound way with all
to accomplish. supporting data.
The English language journey
Written by: Khalid Abdullah Al-Rowaythi
Specialist I, Training
Organization Effectiveness Department
In a person’s attempt to achieve investment has been placed in assessment and quality of training
something new, three focus areas are elevating the employees’ English throughout the company. The cycle of
crucial to ensure success, these levels. The Human Capital training does not end there, from my
include passion, determination and Development Department (HCDD) in own experience, if you are driven
willingness. Learning another Marafiq, has taken this step to select by passion, determination and
language is not a rule of thumb! It is a the best service provider in order to willingness; you will succeed. Not all of
matter of choice, why do you want to meet training requirements and us have the same level of linguistic
learn a language. English language is enhance the English language level. capabilities and that more often than
the most commonly used language in not, it takes some of us a longer
the world. In fact, when you travel or From 2010 until 2016, around 500 time than others to learn. Always
you meet someone you do not know, employees have undertaken the remember, believe in your potentials,
your first questions is (do you speak English level 1, 2 and 3 courses. HCDD know your strengths and work hard on
English?). That is why it is important. continues the journey to provide the your weaknesses… trust me you will
Since Marafiq started, lots of effort and highest standard of English get there!You can also read
