Q3 FY21 Trading Update - Vodafone Group

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Q3 FY21 Trading Update - Vodafone Group
Q3 FY21 Trading Update
Q3 FY21 Trading Update - Vodafone Group
Q3 highlights ⫶ Resilient trading performance, FY21 guidance re-iterated

                              Back to                                             Consistent
                              growth                                              momentum

                                                                                                                      • Capital markets day held
                                                             16.00%

            Ex. roaming & visitor revenue                             European mobile contract churn (year to date)

                                                                                                                        on 17 Nov’20
                                                             15.00%

    1.5%

                                                      1.8%
                        1.6%                 1.5%                            14.7%
                                                             14.00%

    0.5%
            0.8%
                                     0.6%             0.4%   13.00%
                                                                                         -1.1pp
                                                                                                      13.6%           • Cornerstone JV in UK
    -0.5%
                                             (0.4%)                                                                     commercialised &
                                    (1.3%)
                                                                                                                        transferred to Vantage
                                                             12.00%

             Q3         Q4           Q1       Q2       Q3
    -1.5%
                                                             11.00%

            FY20       FY20         FY21     FY21     FY21                     Q3                      Q3
    -2.5%                                                                     FY20                    FY21            • Q3 trading update on
                                                                                                                        15 Feb’21
   • Underlying trends broadly
    -3.5%

                                                             • Solid commercial
            similar quarter-on-quarter                                 performance despite                            • IPO remains firmly on
                                                                       further lockdown measures                        track (early 2021)
   • Lower roaming & visitor drag
            (Q3: -1.4pp, Q2: -1.9pp)                         • NGN broadband net adds                                   vantagetowers.com
                                                                       +330k, >1m year to date

                                                                                        Q3 FY21
                                                                                     Trading Update                                                2
Q3 FY21 Trading Update - Vodafone Group
Germany ⫶ Consistent commercial performance
           41% of Group EBITDA1

 Service revenue growth                                                                   Net customer additions (‘000)
                           2.5%                                          2.5%

                                                                  2.5%                                                                                                               1813
      Retail                                                                                                             190

                                                                                                                                  160
                           2.0%                                          2.0%

                                                                                            DSL
      Retail ex. roaming                          1.8%   1.8%                               Cable                        140

                                                                                                                                                         118
      & visitor (‘R&V’)
                           1.5%                                          1.5%

                                                                  1.5%                                                                                                                       99
                                                                                            Mobile contract
      Reported organic            1.3%                                                                                    90

                           1.0%

                                         1.2%
                                                                         1.0%

                                                                                                                                  153                                         573
      service revenue                                                                                                                                   118
      growth2                                                     1.0%                                                                                                                       98
                                                                                                                                                                              74     83
                                                         0.6%
                           0.5%                                          0.5%                                             40

                                                  0.4%
                           0.0%                                          0.0%

                                                                                                                                                                                    (33)
                                                                                                                         -10

                                                                                                                                                        (48)                 (44)           (42)
                                  0.0%            0.0%
                         -0.5%           (0.1%)          (0.1%)          -0.5%
                                                                                                                                  (60)
                                                                                                                         -60

                                   Q3      Q4      Q1      Q2      Q3
                                                                                                                                  Q3                    Q4                    Q1     Q2      Q3
                                  FY20    FY20    FY21    FY21    FY21
                                                                                                                                 FY20                  FY20                  FY21   FY21    FY21

   • All segments in growth                                                               • Robust commercial momentum despite Dec lockdown
   • QoQ improvement in retail SR (ex. R&V):                                              • Quarter of cable base ≥400Mbps incl. >900k at 1Gbps
       - higher call usage during lockdown
       - strong business performance                                                      • Early benefits from combined sales teams &
                                                                                                  harmonised premium TV portfolio
   • Cable ARPU uplift +2.9% YoY
                                                                                          • Grey spot sharing with TEFD - MoU announced
                                                                                             1. Based on H1 FY21 EBITDA contribution
                                                                            Q3 FY21          2. Unitymedia included in organic service revenue from FY21
                                                                         Trading Update                                                                                                            3
                                                                                             3. Includes Unitymedia migrations of 63,000 in Q1 FY21 and 124,000 in Q2 FY21
Q3 FY21 Trading Update - Vodafone Group
Italy ⫶ Remains highly competitive                                                           UK ⫶ Continued commercial momentum
              11% of Group EBITDA1                                                                              9% of Group EBITDA1
                                                             Q2              Q3                                                                                                   Q2        Q3
                                                          FY21            FY21                                                                                                 FY21      FY21
    Service revenue growth                               (8.0%)          (7.8%)                    Service revenue growth                                                     (0.5%)    (0.4%)

    Vodafone Mobile Number Portability (‘000)                                                      Net customer additions (‘000)

                Q3            Q4            Q1     Q2              Q3                                                      200
                                                                                                                                     190                                                         200

               FY20          FY20          FY21   FY21            FY21                                 Mobile contract
                                                                                                       + VOXI              150                                                                   150

                                                                                                                                                                                       129
                                            (1)                                                        Fixed broadband                                                          119
                                                                                                                                                              100
                                                  (49)                                                                     100
                                                                                                                                                                     88                          100

                              (86)                                (78)                                                                                               74   2
                                                                                                                                                              64
                                                                                                                                                                                 45
                                                                                                                           50                                                                    50

                                                                                                                                                                                        38
                                                                                                                                      20
                                                                                                                            -                                                                    -

                                                                                                                                    Q3                     Q4        Q1         Q2      Q3
               (289)                                                                                                               FY20                   FY20      FY21       FY21    FY21

•    Lower R&V drag offset by lapping of PY fixed price increase                                   •   Net adds similar to Q2, despite lockdown restrictions
•    2nd brand ho. reaching 2.4m customers                                                         •   Strong new iPhone sales (+30% YoY) o/w 50% digital
•    Increase in low-end pricing in Jan                                                            •   Business fixed service revenue growth +4.9% in Q3
•    NGN broadband coverage 8.3m households + c.3m FWA                                             •   Annual price escalator - CPI +3.9% on all new contracts
                                                                                                          1. Based on H1 FY21 EBITDA contribution
                                                                                     Q3 FY21              2. Excludes a customer base restatement of 32,000
                                                                                  Trading Update                                                                                                       4
Q3 FY21 Trading Update - Vodafone Group
Spain ⫶ Sustained service revenue trend                                                Other Europe ⫶ Improving performance
                    7% of Group EBITDA1                                                                   12% of Group EBITDA1
                                                       Q2              Q3                                                                                              Q2                  Q3
                                                    FY21            FY21                                                                                            FY21                FY21
    Service revenue growth                         (1.8%)          (1.1%)                    Service revenue growth                                                (1.8%)              (0.7%)

    Net customer additions (‘000)                                                            Service revenue growth                                                                Ex. roaming
                                                                                                                                                                                   & visitor drag
                                                                                                  3.5%

        Mobile contract                                                                           2.5%

                                           83
        Fixed broadband                                                                                                        3.4%
              90                                                    90

                                    51                                                            1.5%

                                                                                                          3.0%                                                                1.1%
                                                                                                                                                               0.7%
              40

                       19                  30
                                                                    40

                                                  28
                                                                                                  0.5%

                        9           -
             (10)

                                                  12        (22)
                                                                    (10)                          -0.5%

                                                                                                  -1.5%
                                                                                                                                                 (0.6%)                (0.7%)
             (60)                                                   (60)

                                                            (45)
                                                                                                  -2.5%
                                                                                                                                                          (1.8%)
            (110)                                                   (110)

                                                                                                                                            (3.1%)
                                                                                                  -3.5%

            (160)                                                   (160)

                       Q3        Q4        Q1     Q2         Q3                                             Q3                    Q4           Q1            Q2              Q3
                      FY20      FY20      FY21   FY21       FY21                                           FY20                  FY20         FY21          FY21            FY21

•    Market portability high in Q3 – increased promo activity                                •   Lower COVID-19 impact
•    Price increases implemented in mid-Nov                                                  •   Broadband net adds +47k, total base now 4.2m
•    Consumer contract MNP back to growth in Dec & Jan                                       •   PT spectrum auction ongoing, legal challenge filed
•    Low-end pricing pressure but Lowi competing well                                        •   Liberty integration on-track
                                                                                                  1. Based on H1 FY21 EBITDA contribution
                                                                               Q3 FY21
                                                                            Trading Update                                                                                                          5
Q3 FY21 Trading Update - Vodafone Group
Turkey & Egypt ⫶ Acceleration in trends                                 Vodacom ⫶ SA strong, M-Pesa charging
            8% of Group EBITDA1                                                            13% of Group EBITDA1
                                             Q2          Q3                                                                                   Q3
                                                                                                                                              Q2          Q2
                                                                                                                                                          Q3
  Service revenue growth                   FY21        FY21                    Service revenue growth                                       FY21        FY21
  Egypt                                    4.9%        8.8%                    Vodacom
                                                                               Service revenue
                                                                                          Groupgrowth                                       3.3%
                                                                                                                                            3.2%        3.2%
                                                                                                                                                        3.3%
  Turkey                                  13.9%       17.7%                    South Africa                                                  7.7%        5.4%
                                                                               Internationals                                               (4.9%)      (0.3%)
                                                                                                          65.0                                          61.0     18.0

• Both markets continue to grow ahead of inflation                                   4G customers
                                                                                                          60.0

                                                                                                          55.0
                                                                                                                                                 52.5   17.4
                                                                                                                                                                 17.0

• Egypt                                                                              in SA (m)
                                                                                                                                                                 16.0

                                                                                                          50.0

                                                                                                                    41.4      40.9   41.9        15.8
                                                                                                                                                                 15.0

      - stc sale discussions ended in December
                                                                                                          45.0

                                                                                                          40.0                                                   14.0

                                                                                     M-Pesa                                          14.8
                                                                                                          35.0

                                                                                                                              14.7
      - Attractive market, strong ROCE
                                                                                                                                                                 13.0

                                                                                     quarterly            30.0
                                                                                                                   13.8
                                                                                     transaction                                                                 12.0

                                                                                                 2
                                                                                                          25.0

                                                                                     value (€bn)
• Turkey                                                                                                  20.0
                                                                                                                                                                 11.0

      - More-4-more initiatives and strong data growth
                                                                                                          15.0                                                   10.0

                                                                                                                   Q3          Q4     Q1         Q2      Q3
                                                                                                                  FY20        FY20   FY21       FY21    FY21
            driving acceleration in service revenue trends
                                                                               •   SA government social grants starting to expire
       -    Good commercial momentum, mobile contract
            net adds +315k                                                     •   New roaming agreement with Cell C
                                                                               •   13 million ‘ConnectU’ users
                                                                               •   M-Pesa zero rating lifted with structurally higher volumes
                                                                                    1. Based on H1 FY21 EBITDA contribution
                                                                 Q3 FY21            2. Includes Safaricom
                                                              Trading Update                                                                                     6
Q3 FY21 Trading Update - Vodafone Group
Summary ⫶ Continued resilient trading performance

         Back to service revenue growth

         Good commercial momentum

         On-track for FY21 guidance1

         Q3 results on 15 Feb’20, IPO remains firmly on-track

                                                  1. FY21 guidance: Adjusted EBITDA €14.4-14.6 billion and free cash flow of at least €5 billion (pre-spectrum and restructuring)
                                    Q3 FY21
                                 Trading Update                                                                                                                                     7
Q3 FY21 Trading Update - Vodafone Group
I     Definitions              p9
II    Supporting information   p10
III   Importance notice        p11
                                                 Appendices

                                   Q3 FY21
                                   Q1
                                Trading Update                8
Appendix I ⫶ Definitions
Term          Definition                                                                  Term        Definition

Adds          Customer additions within a defined period                                  MNP         Mobile number portability

                                                                                          MoU         A Memorandum of Understanding is an agreement expressing
ARPU          Average revenue per user, defined as customer revenue                                   the intent for two or more parties to work together.
              and incoming revenue divided by average customers
                                                                                          NGN         Fibre or cable networks typically providing high-speed
Churn         Total gross customer disconnections in the period divided                               broadband over 30Mbps
              by the average total customers in the period
                                                                                          Roaming     Roaming: allows customers to make calls, send and receive
                                                                                          & Visitor   texts and data on our and other operators’ mobile networks,
Converged     A customer who receives both fixed and mobile services                      (R&V)       usually while travelling abroad. Visitors: revenue received from
              (also known as unified communications) on a single                                      other operators or markets when their customers roam on one
              bill or who receives a discount across both bills                                       of our markets’ networks.
EBITDA        Earnings before interest, tax, depreciation & amortisation
                                                                                          ROCE        Return on capital employed

FCF           Free cash flow                                                              Service     Service Revenue comprises all revenue related to the provision
                                                                                          revenue     of ongoing services including, but not limited to, monthly
                                                                                          (SR)        access charges, airtime usage, roaming, incoming and
                                                                                                      outgoing network usage by non-Vodafone customers and
Gbps / Mbps   Gigabits (billions) / megabits (millions) of bits per second
                                                                                                      interconnect charges for incoming calls

                                                                                Q3 FY21
                                                                             Trading Update                                                                              9
Appendix II ⫶ Supporting information
1.    Quarterly revenue                             The information opposite is available in spreadsheet format
2.    Adjusted income statement
                                                                   via investors.Vodafone.com
3.    Regional results
4.    Regional analysis
5.    Cash flow
6.    Mobile customers
7.    Fixed-line broadband customers
8.    Marketable homes passed
9.    TV & fixed-line voice customers
10.   Converged customers
11.   Mobile customer churn
12.   Mobile data usage
13.   Mobile ARPU
14.   Average foreign exchange rates

                                           Q3 FY21
                                        Trading Update                                                        10
Appendix III ⫶ Important notice
This presentation, along with any oral statements made in connection therewith, contains “forward-                  spectrum position to support ongoing growth in customer demand for mobile data services; the Group’s
looking statements” including within the meaning of the US Private Securities Litigation Reform Act of 1995         ability to secure the timely delivery of high-quality products from suppliers; loss of suppliers, disruption of
with respect to the Vodafone Group’s financial condition, results of operations and businesses and certain          supply chains and greater than anticipated prices of new mobile handsets; changes in the costs to the
of the Vodafone Group’s plans and objectives.                                                                       Group of, or the rates the Group my charge for, terminations and roaming minutes; the impact of a failure
                                                                                                                    or significant interruption to the Group’s telecommunications, networks, IT systems or data protection
In particular, such forward-looking statements include, but are not limited to, statements with respect to:         systems; the Group’s ability to realise expected benefits from acquisitions, partnerships, joint ventures,
expectations regarding the Group’s financial condition or results of operations and the guidance for                franchises, brand licences, platform sharing or other arrangements with third parties; acquisitions and
organic adjusted EBITDA and free cash flow (pre-spectrum and restructuring) for the financial year ending           divestments of Group businesses and assets and the pursuit of new, unexpected strategic opportunities;
31 March 2021; the IPO and listing of Vantage Towers; prospects for the 2021 financial year, including the          the Group’s ability to integrate acquired business or assets; the extent of any future write-downs or
response to the COVID-19 crisis and Vodafone’s support for national governments’ digital agendas;                   impairment charges on the Group’s assets, or restructuring charges incurred as a result of an acquisition or
expectations for the Group’s future performance generally; expectations regarding the operating                     disposition; a developments in the Group’s financial condition, earnings and distributable funds and other
environment and market conditions and trends, including customer usage, competitive position and                    factors that the Board takes into account in determining the level of dividends; the Group’s ability to
macroeconomic pressures, price trends and opportunities in specific geographic markets; intentions and              satisfy working capital requirements; changes in foreign exchange rates; changes in the regulatory
expectations regarding the development, launch and expansion of products, services and technologies,                framework in which the Group operates; the impact of legal or other proceedings against the Group or
either introduced by Vodafone or by Vodafone in conjunction with third parties or by third parties                  other companies in the communications industry and changes in statutory tax rates and profit mix.
independently including 5G networks, sharing infrastructure and its benefits and sharing mobile networks
in Europe; expectations regarding the integration or performance of current and future investments,                 Furthermore, a review of the reasons why actual results and developments may differ materially from the
associates, joint ventures, non-controlled interests and newly acquired businesses, including in respect of         expectations disclosed or implied within forward-looking statements can be found under “Forward-looking
Vodafone Business’ partnership with Accenture.                                                                      statements” and “Principal risk factors and uncertainties” in the Group’s annual report for the financial
                                                                                                                    year ended 31 March 2020. The annual report can be found on the Group’s website
Forward-looking statements are sometimes, but not always, identified by their use of a date in the future           (https://investors.vodafone.com/reports-information/latest-annual-results). All subsequent written or oral
or such words as “will”, “anticipates”, “could”, “may”, “should”, “expects”, “believes”, “intends”, “plans” or      forward-looking statements attributable to the Company or any member of the Group or any persons
“targets” (including in their negative form or other variations). By their nature, forward-looking statements       acting on their behalf are expressly qualified in their entirety by the factors referred to above. No
are inherently predictive, speculative and involve risk and uncertainty because they relate to events and           assurances can be given that the forward-looking statements in this document will be realised. Any
depend on circumstances that may or may not occur in the future. There are a number of factors that                 forward-looking statements are made of the date of this presentation. Subject to compliance with
could cause actual results and developments to differ materially from those expressed or implied by these           applicable law and regulations, Vodafone does not intend to update these forward-looking statements and
forward-looking statements. These factors include, but are not limited to, the following: external cyber-           does not undertake any obligation to do so.
attacks, insider threats or supplier breaches; general economic and political conditions including as a
consequence of the COVID-19 pandemic, of the jurisdictions in which the Group operates, including as a              Any securities issued in connection with an IPO of Vantage Towers will not be registered under the US
result of Brexit, and changes to the associated legal, regulatory and tax environments; increased                   Securities Act of 1933 (the “Securities Act”), and may not be offered or sold in the United States absent
competition; increased disintermediation; levels of investment in network capacity and the Group’s ability          registration under the Securities Act or pursuant to an exemption from registration.
to deploy new technologies, products and services; rapid changes to existing products and services and the
inability of new products and services to perform in accordance with expectations; the ability of the Group         References to Vodafone are to Vodafone Group Plc and references to Vodafone Group are to Vodafone
to integrate new technologies, products and services with existing networks, technologies, products                 Group Plc and its subsidiaries unless otherwise stated. Vodafone, the Vodafone Speech Mark Devices,
and services; the Group’s ability to generate and grow revenue; a lower than expected impact of new or              Vodacom and The future is exciting. Ready? are trade marks owned by Vodafone. The Vantage Towers
existing products, services or technologies on the Group’s future revenue, cost structure and capital               Logo and the VT Monogram Logo are trade marks owned by Vantage Towers GmbH. Other product and
expenditure outlays; slower than expected customer growth, reduced customer retention, reductions or                company names mentioned herein may be the trade marks of their respective owners.
changes in customer spending and increased pricing pressure; the Group’s ability to extend and expand its
                                                                                                             Q3 FY21
                                                                                                          Trading Update                                                                                                        11
Group
   Investor
                   investors.vodafone.com                     Upcoming events
   Relations
                   ir@vodafone.co.uk

                   1 Kingdom Street, London, W2 6BY
                                                       18      Vodafone Business virtual
                                                      March    investor briefing
Matthew Johnson
Director           matthew.johnson@vodafone.com
Group IR

Daniel Morris
Deputy Director
Group IR
                   daniel.morris@vodafone.com         18       Full year FY21 results
                                                      May
Roy Teal
Deputy Executive   roy.teal@vodafone.com
Group IR

Victoria Garnham                                       17      Technology virtual
Access Manager     victoria.garnham@vodafone.com
Group IR                                              June     investor briefing
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