TeamViewer for Maintenance - Hupico
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SOLUTION BRIEF
TeamViewer for Maintenance
Achieve higher levels of maintenance efficiency, reduce human error,
and make machine data usable to business units in real time.
Where Today’s Maintenance Status Quo Falls Short Key Challenges
High administrative workloads and productivity-reducing breakdowns between the • Performing Maintenance and
physical and digital worlds are status quo in maintenance processes. Inspections Requires Both Hands
Workers need to refer to directions
On the human side, the combination of inefficient workflows and a lack of the right
to make sure they perform
tools contributes to unnecessary machine downtime, workplaces that are not
inspections and maintenance
ergonomic, and maintenance documentation flawed by human error. In fact, 23
correctly. Having to carry objects
percent of the unplanned downtime in manufacturing companies is triggered by
while performing that work slows
human error.1 Technicians work inefficiently and make mistakes as they painstakingly
them down and increases the
enter data into computers. Business units are slowed because they have to wait for
likelihood that there will be a
the maintenance data to be entered manually — once it’s been entered, they have to
mistake or an accident.
hope that it’s accurate.
• Manually Documenting
Machines and equipment have become smarter. Integrated sensors collect data
Inspections and Maintenance
at scale, which enables a certain degree of transparency, but for the most part that
Tasks
data has not been used efficiently or effectively to prevent machine malfunction or to
optimize maintenance routines. Having to take photos by hand,
mark checklists manually, and
But there is an alternative to the status quo: Break down the silos between write notes onto a pad of paper
technology-dependent and human-dependent maintenance processes and integrate or into a handheld tablet takes
them into one digital solution. time that takes maintenance
workers away from their primary
Use augmented reality (AR) to guide technicians through their maintenance responsibility and divides their
workflows and to record their proof-of-service and inspection findings digitally, attention. Manual data entry is
with no risk of human error also prone to error.
Analyze machine data to accurately predict the best time to perform • Downtime Is Expensive
maintenance
A study of automotive
manufacturers determined their
Send data recorded digitally by both technicians and machine sensors to your
average cost of downtime to be
back end resource planning hub, making it available and usable to business
$22,000 USD per minute ($1.32
units in real time
million per hour).2 Across all
sectors in a three year span, 82
percent of all companies reported
having at least one unplanned
downtime episode, with two being
the average.
• Human Error and Lack of
Foresight Cause Unplanned
Downtime
In the manufacturing sector,
23 percent of all downtime is
caused by human error, while
much of the balance is caused by
machine failure. Yet 70 percent
of companies are not fully aware
of when equipment is due for
maintenance or replacement. 3
Figure 1: With paperless inspection, technicians record inspection results digitally to eliminate errors.
TeamViewer for Maintenance
Digitally Transform Your Maintenance Processes to Achieve One Integrated Solution
When machines need to be maintained or inspected in the physical world,
TeamViewer Frontline supplies your technicians with the right AR tools to help
them get the job done efficiently and accurately. Step-by-step instructions,
checklists, and videos on their smart glasses guide them through maintenance
processes while allowing them to work hands free.
Documentation is managed through voice commands that trigger various types
of data entry, including taking photos, shooting video, and making voice-recorded
notes. Human error is virtually erased. Compliance is verified and transparency is
achieved. When needed, knowledge experts remotely guide on-site technicians to
quick and successful outcomes via video calls. The expert sees on their screen
what the technician sees on site via integrated camera on their smart glasses.
The expert can place 3D objects or draw on the technician’s screen, send them
text messages, and converse with them to help them complete their task.
TeamViewer IoT analyzes real-time data to detect anomalies so you can deal
with them proactively before they become downtime events. It also accurately
predicts when your machines will require maintenance or replacement, enabling
you to schedule corrective measures when they will be least disruptive.
By integrating data from both TeamViewer Frontline and TeamViewer IoT into
your business resource planning tool and making it available to all pertinent Figure 2: Technician follows digital instructions on his smart glasses so he can
business units, you remove barriers to information that stymie productivity and use both hands to perform maintenance.
innovation.
Key AR Features
Digital Instructions
Technicians follow step-by-step instructions on their smart glasses so both hands are free.
Hands-Free Documentation
Eliminate the need for error-prone manual entry of photos, speech-to-text, record measurement, checklists, and code
comparisons and reduce documentation time by up to 40 percent.
Remote Expert Troubleshooting
When technicians need expert help, they can receive it from a supporter located anywhere who can see what they see.
Create and Adapt Workflows
Build workflows for highly variable processes, configurable for sequences, loops, or conditional branches.
Key IoT Features
Real-Time Data Monitoring and Analysis
Get valuable insights about the state of your machines, enabling proactive, not reactive maintenance.
Remote Management
Monitor and manage machines from anywhere.
Predictive Maintenance
Know before your machines need to be maintained or replaced, before issues escalate.
Industry-Grade Security
TeamViewer remote connections are secured using a 4096-bit RSA public-private key exchange and 256-bit AES session
encryption. Our data centers are ISO 27001-certified, which includes account and management console-level protection to
prevent unauthorized access and tampering.
TeamViewer for Maintenance
Key Benefits
Increase Operational Performance Reduce Inspection Time by 40% Improve Customer Experience
Increase operational performance and Reduce inspection time by an average of Improve your customer experience with
improved decision making by combining, 40% and increase accuracy by empowering smarter, easier to maintain and update
analyzing, and delivering insights from your workers with augmented reality. products and services.
assets, operators and systems.
Avoid Unscheduled Downtime Shorten Response and Resolution Times Improve Documentation and QA
Avoid unscheduled downtimes by leveraging Shorten your response and resolution times Achieve accurate and efficient
predictive maintenance, remote access, and and cut costs through optimized or remote documentation and quality assurance -
bidirectional services. maintenance after failures occur. 100% paperless.
Create Custom Workflows Improve Management Efficiency Increase Revenue Opportunities
Easily create and adapt workflows to meet Eliminate wasted time by managing your Offer new services and retain more
highly variable processes, cofigurable for workforce and their tasks from one central customers to increase revenue
sequences, loops, or conditional branches. point. opportunities.
Next Step References
Speak with an expert and learn how 1. https://www.businesswire.com/news/home/20171106006370/en/
TeamViewer for Maintenance help you. Human-Error-Common-Unplanned-Downtime-Manufacturing-Sector
2. https://news.thomasnet.com/companystory/downtime-costs-auto-
industry-22k-minute-survey-481017
3. https://lp.servicemax.com/Vanson-Bourne-Whitepaper-Unplanned-
Downtime-LP.html
About TeamViewer
As a leading global remote connectivity platform, TeamViewer empowers users to connect anyone, anything, anywhere, anytime. The company
offers secure remote access, support, control, and collaboration capabilities for online endpoints of any kind and supports businesses of all
sizes to tap into their full digital potential. TeamViewer has been activated on approximately 2.2 billion devices, up to 45 million devices are
online at the same time.
Founded in 2005 in Göppingen, Germany, TeamViewer is a publicly held company listed on the Frankfurt Stock Exchange, employing about
1,350 people in offices across Europe, the US, and Asia Pacific.
www.teamviewer.com
Copyright © 2021 TeamViewer Germany GmbH. All rights reserved TVIOT-SB-EN-EMEA-012021-1You can also read
