Blister Check Out User Guide - 60-5050 Rev B - Omnicell.com

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Blister Check Out User Guide - 60-5050 Rev B - Omnicell.com
Blister Check Out
       User Guide
            60-5050 Rev B
Blister Check Out User Guide - 60-5050 Rev B - Omnicell.com
About Omnicell
                 Omnicell, Inc. (NASDAQ:OMCL) is a leading provider of systems and software solutions
                 targeting patient safety and operational efficiency in healthcare facilities. Since 1992, Omnicell has
                 worked with numerous healthcare facilities to enhance patient safety and allow clinicians to spend
                 more time with their patients.
                 This guide and accompanying software and/or hardware described in it are protected under
                 copyright laws and may not be copied, wholly or in part, without the express written consent of
                 Omnicell, Inc. The same proprietary and copyright notices must be attached to any permitted
                 copies as were attached to the original documents.

                 Omnicell, Inc.                       Omnicell Ltd
                 590 E. Middlefield Road              2 Omega Dr
                 Mountain View, CA 94043              River Bend Technology Centre
                 (650)251-6100                        Irlam, Manchester, M44 5GR, UK
                 www.omnicell.com                     Tel +44 (0)161 413 5333
                                                      www.omnicell.co.uk
                 Omnicell MTS                         Omnicell GmbH
                 2003 Gandy Blvd. N                   Robert-Bosch-Str. 7
                 St. Petersburg, Fl 33702             64293
                 (727) 576-6311                       Darmstadt, Germany
                 www.mts-mt.com                       Tel: +49 615 1800-1650
                                                      www.omnicell.co.uk

                 Omnicell, M5000, SureMed, OnDemand, and the Omnicell design mark are trademarks/
                 registered trademarks of Omnicell, Inc. in the United States and internationally. All other
                 trademarks and trade names are the property of their respective owners.

                 The VBM 200F is provided by:
                 Global Factories TEM B.V.
                 Nassaulaan 23
                 2514 JT The Hague
                 The Netherlands
                 No part of this manual may be reproduced, stored in a retrieval system, or transmitted in any form
                 or by any means, electronic, mechanical, photocopying, recording, scanning or otherwise, without
                 the prior written permission of Global Factories TEM B.V.
                 Please note that the contents of this manual are protected under copyright law even if it is not
                 distributed with the software and/or hardware that includes an end user license agreement.
                 The content of this manual is subject to change without notice. Global Factories TEM B.V.
                 assumes no responsibility or liability for any errors or inaccuracies that may appear in the
                 informational content contained in this manual.

Blister Check Out User Guide/60-5050 Rev B                                                            © 2018 Omnicell, Inc.
Blister Check Out User Guide - 60-5050 Rev B - Omnicell.com
Table of Contents 3

                  Table of Contents
                  Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
                          Navigating BCO. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
                        Related Documents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
                        Contacting Omnicell Technical Assistance Center (TAC) . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

                  Understanding the BCO Process . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
                        Scanning the Blister Tray Holder . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
                        Viewing Blister Tray and Cup Information. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
                          Cup Indicators . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
                          Detailed Cup View . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
                        Emptying and Discarding Cups and Blister Trays . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
                        Reviewing Fill Needs Checked Cups. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
                        Manual Filling in BCO . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
                        Printing the Label . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
                        Checking Out . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

                  Performing the BCO . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

                  Understanding the SureMed Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
                        Lid Specifics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
                        Patient Label Specifics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
                        Understanding the Drug Label . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
                          Drug Label Specifics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
                        Label Data Restriction Guidelines. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
                        Verifying Printer Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
                        Troubleshooting Label Issues. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
                          Verifying the Printer Driver . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
                          Removing the Incorrect Driver . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
                          Downloading the HP Printer Driver . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
                          Creating Print Presets for the SureMed Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

© 2018 Omnicell, Inc.                                                                                                      Blister Check Out User Guide/60-5050 Rev B
Blister Check Out User Guide - 60-5050 Rev B - Omnicell.com
4 Table of Contents

Blister Check Out User Guide/60-5050 Rev B   © 2018 Omnicell, Inc.
Blister Check Out User Guide - 60-5050 Rev B - Omnicell.com
Introduction 5

Introduction
                  Blister Check-Out (BCO) is an application that manages the final steps of the blister tray
                  production process. BCO’s primary function is to walk you through checking out a blister tray.
                  Figure 1 BCO Main screen

                                                                       (1)

                                             (2)                                  (3)                         (4)

                  (1)   Header with overall blister tray information (3)     Blister tray layout with pill images
                  (2)   Check out visual walk-through                (4)     Blister tray and Cup Details

                  The main screen depicts order, batch, blister tray, customer, institution, and patient information.
                  The blister tray content displays in the middle section of the screen with cup images on the left
                  and intake information on the right. You can review where you are in the BCO process at the
                  bottom of the screen with the check out visual walk-through.
                  You can extend the medication panel to reveal detailed medication information. You can also
                  extend the cup panel to show more information about the selected cup. Both panels contain
                  printing icons, which can print either a list of medications or an overview of the cups.

© 2018 Omnicell, Inc.                                                                         Blister Check Out User Guide/60-5050 Rev B
Blister Check Out User Guide - 60-5050 Rev B - Omnicell.com
6 Introduction
    Related Documents

Navigating BCO
                 BCO has a visual walk through that you click to move from one screen to another. The color
                 orange indicates the screen you are on, and you can click on the green tabs to move to another
                 screen. Grey means you cannot click or go to the screen.
                 Figure 2 BCO Walk-through Navigation

Related Documents
                 The following additional documents are available for Omnicell VBM 200F:
                    60-5048 Omnicell VBM 200F Operation and Maintenance Manual
                    60-5049 Omnicell VBM Bridge User Manual
                    60-5051 Vision Station Operation and Maintenance, and Pill Programmer User Guide
                    60-5053 Omnicell VBM 200F Manager User Guide

Contacting Omnicell Technical Assistance Center (TAC)
                 For US-based customers, call:
                    Technical support: 1-800-671-0587.
                    Email: mtstac@omnicell.com
                    Customer service (consumable orders): 1-800-845-0053.

Blister Check Out User Guide/60-5050 Rev B                                                        © 2018 Omnicell, Inc.
Blister Check Out User Guide - 60-5050 Rev B - Omnicell.com
Understanding the BCO Process 7
                                                                                         Scanning the Blister Tray Holder

Understanding the BCO Process
                  The BCO process involves scanning the blister tray holder, adding any manual fills, and combing
                  the blister and blister carton (SureMed card).

Scanning the Blister Tray Holder
                  To begin using BCO, you need to log in and scan the blister tray holder you want to check out.
                  While logged into BCO, the system tracks all of your actions for accountability purposes.
                  To log in and scan the bar code:
                  1. Start up BCO and log in with your username and password.

                  2. To begin in BCO, scan the bar code on the blister tray holder you want to check out.

                  3. BCO validates the bar code and checks if the blister tray is valid. Once confirmed, the blister
                     tray is “in use” and BCO loads the relevant data.

© 2018 Omnicell, Inc.                                                             Blister Check Out User Guide/60-5050 Rev B
Blister Check Out User Guide - 60-5050 Rev B - Omnicell.com
8 Understanding the BCO Process
    Viewing Blister Tray and Cup Information

Viewing Blister Tray and Cup Information
                  Once a blister tray is in use, select a cup to view the information for that particular cup. To view
                  multiple cups, you can use filters. You can access the filter menu by right clicking on the blister
                  tray section screen, or by press and holding the screen for 3 seconds.
                  Figure 3 Right mouse click menu

                     All: Select all cups.
                     None: Deselect all cups.
                     Multiple dispenses: All cups that have multiple dispenses by the VBM.
                     Filled with error: All cups that have been incorrectly filled by VBM.
                     Discarded by machine: All cups discarded by VBM.
                     Ready for manual fill: All cups that need manual filling by BCO.
                     Partially filled: Partially manual filled cups.
                     Filled correctly: Correctly dispensed cups by VBM.
                     Discarded in BCO: Cups discarded in BCO.

Blister Check Out User Guide/60-5050 Rev B                                                             © 2018 Omnicell, Inc.
Blister Check Out User Guide - 60-5050 Rev B - Omnicell.com
Understanding the BCO Process 9
                                                                                  Viewing Blister Tray and Cup Information

Cup Indicators
                  If the cup needs adjustments or had multiple dispense or inspection takes, an orange icon appears
                  to the right of the cup. A red question mark icon appears if the cup is flagged as Fill Needs Check
                  for a manual review.
                  Figure 4 Cup Indicators
                             (1)
                                                            (2)

                                   (3)

                                             (4)

                  (1) Multiple dispense attempts and empty cup
                  (2) Multiple dispense attempts
                  (3) Manual fill required
                  (4) Fill Needs Checked. Manual review required

© 2018 Omnicell, Inc.                                                             Blister Check Out User Guide/60-5050 Rev B
Blister Check Out User Guide - 60-5050 Rev B - Omnicell.com
10 Understanding the BCO Process
   Viewing Blister Tray and Cup Information

Detailed Cup View
                 When you select a cup, an orange frame highlights the cup and you can view the contents of the
                 cup in the detailed cup view. Click the magnifying glass icon in the bottom left corner of the cup
                 to open the details view.
                 Figure 5 Magnifying Glass Icon

                 Figure 6 Detail Cup View

                                (1)               (2)                                (3)

                                                                      (4)

                 (1)    Cup with pills             (3)   Cup information
                 (2)    Dispense attempts          (4)   Empty or discard cup

                 The left panel represents the cup, the number of dispense attempts, and the number of inspection
                 attempts. Every dispense attempt can have more than one inspection attempt. The right panel
                 shows the cup’s medication information and includes the following:
                      Medication details
                      Amount found and missing
                      Medication images

Blister Check Out User Guide/60-5050 Rev B                                                          © 2018 Omnicell, Inc.
Understanding the BCO Process 11
                                                                               Emptying and Discarding Cups and Blister Trays

Emptying and Discarding Cups and Blister Trays
                  If you determine that the cup contents are incorrect, you can empty or discard the cup. If you
                  empty a cup, you throw away the medications and are able to reuse the cup. You will need to
                  empty a cup if you need to make any adjustments or corrections to a cup. If you discard a cup, the
                  entire cup and its contents are not usable.
                  You can also discard the entire blister tray, which removes the blister tray and all associated data
                  from the system.
                  To discard or empty a cup/tray:
                  1. Select the cups you want to empty or discard.
                  2. Click the trash can icon. BCO prompts you to confirm emptying or discarding the cups.
                  3. To discard the entire blister tray, select the crossed out grid icon below the trash can on the
                     bottom right.

Reviewing Fill Needs Checked Cups
                  Depending on how pills drop from the tower, they may land in certain ways that makes the pills
                  look very similar, if not the same. To make sure there are no errors with the tray, BCO flags the
                  affected cups as Fill Needs Check.
                  To review a cup:
                  1. Manually review and verify each cup marked with the red Fill Needs Check icon.

                  2. Mark the cup as reviewed and complete by highlighting the cup and then selecting the eye
                     Reviewed icon on the bottom right.

© 2018 Omnicell, Inc.                                                               Blister Check Out User Guide/60-5050 Rev B
12 Understanding the BCO Process
   Manual Filling in BCO

Manual Filling in BCO
                 You can use BCO to manually fill blister trays if VBM is down, if you aborted a batch and need to
                 fill any trays from that batch, or if you are unable to manually fill a cup with the MDA tray. If you
                 are filling an aborted batch, you first need to reproduce the tray.
                 Manual fill in BCO requires a PV2 check—a pharmacist or other approved staff member must
                 verify any changes to the blister tray.
                 In BCO, the right panel lists the missing medication and the total amount of medication missing
                 for the blister tray. The left panel shows where to put the pill and how many pills are needed.
                 Figure 7 Manually Filling a Cup example

                 To manually fill a drug:
                 1. Choose a medication on the right. This highlights where to manually add the medication in
                    the blister tray. The number signifies how many pills you need to add.

Blister Check Out User Guide/60-5050 Rev B                                                           © 2018 Omnicell, Inc.
Understanding the BCO Process 13
                                                                                                Manual Filling in BCO

                  2. Select + to add the lot number and expiration date of the medication. Click V to confirm your
                     entry.

                  3. Click the manual fill icon and add the pills to the cup.

© 2018 Omnicell, Inc.                                                           Blister Check Out User Guide/60-5050 Rev B
14 Understanding the BCO Process
   Manual Filling in BCO

                 4. As you add pills, the number in the cup decreases. Once complete, a pharmacist or other
                    approver must review your additions and enter their login information and click V at the
                    bottom to validate the manual fill.

                 5. Repeat as necessary to fill the whole tray or all empty cups. If you have to fill multiple
                    medications, you can click the green numbers in the grid to assist with filling the medications
                    one at a time.

                 Important: BCO only tracks an action when you click V to validate and save an action. At any
                 point after you click V, you can leave the manual fill screen or remove the blister tray. BCO
                 remembers where you were in the check out process based on your last save and allows you to pick
                 up where you left off.

Blister Check Out User Guide/60-5050 Rev B                                                         © 2018 Omnicell, Inc.
Understanding the BCO Process 15
                                                                                                     Printing the Label

Printing the Label
                  The final step in BCO is printing the label and applying the label to the SureMed card. The label
                  contains medication and patient information, as well as a 2D bar code associated with the blister
                  tray. To print the label, click the green print icon in the Blister Label section.
                  Note: Once you click Print, you can not make any adjustments to the blister tray. Only click Print
                  when you are ready to finish the check out process.
                  Figure 8 Label Print Icon

© 2018 Omnicell, Inc.                                                             Blister Check Out User Guide/60-5050 Rev B
16 Understanding the BCO Process
   Checking Out

Checking Out
                 After printing and applying the label to the SureMed card, scan the 2D bar code to complete the
                 check out process. This marks the card as complete and releases the blister tray holder for another
                 order.
                 If the printer is not working and you cannot print a label but still want to check out the blister tray,
                 you can click Blister Emergency. Then, enter a unique number by either scanning the bar code on
                 the card or typing a number you will remember. This allows you to release the blister tray and set
                 aside the blister tray holder until you are ready to print the label.
                 Note: Do not scan the label bar code for Blister Emergency. This causes BCO to close out the order
                 and you will not be able to access the label for printing at a later time.
                 Figure 9 Emergency Print

Blister Check Out User Guide/60-5050 Rev B                                                              © 2018 Omnicell, Inc.
Performing the BCO 17

Performing the BCO
                  To perform BCO, you need to scan the blister tray holder, add any manual fills, and combine the
                  blister tray to add a label and finish packing the blister tray.
                  To perform BCO:
                  1. Start up BCO and log in with your username and password.
                  2. Scan the bar code for the blister tray holder you want to check out. The blister tray data loads.

                  3. View, correct, and/or manually fill any cups, if necessary. See Manual Filling in BCO on
                     page 12.
                  4. Scan a blister tray and press Print. Then, apply the SureMed card to the blister tray.

                  5. Scan the 2d barcode on the label to complete the BCO process. The blister tray is now ready for
                     distribution.
                  If you need to reprint the label after completing the checkout process, scan the 2d barcode on the
                  existing SureMed card and select Print.

© 2018 Omnicell, Inc.                                                              Blister Check Out User Guide/60-5050 Rev B
18 Performing the BCO

Blister Check Out User Guide/60-5050 Rev B   © 2018 Omnicell, Inc.
Understanding the SureMed Card 19

Understanding the SureMed Card
                  The SureMed card is made up of a patient label, the lid with the administration time, the spine,
                  and the drug label. Each card contains a week’s worth of medications for a single patient, divided
                  across four administration times per day (morning, noon, evening, bedtime).
                  The individual blister cups on the SureMed card are perforated, so patients can tear off individual
                  blister cups or row of cups when needed. For example, they may be away from home for lunch and
                  need to take their noontime medications with them.
                  VBM prints the medication name and strength on the lid that covers each blister cup. The lid also
                  shows the administration time indicating when the patient needs to take their dose (morning,
                  noon, evening, etc.).
                  Note: Depending on your pharmacy’s customization, your card may look different from the
                  samples below. These images are intended to give you a general understanding of each component
                  of the card.
                  Figure 10 Sample Patient Label and Lid

                                (1)                        (2)               (3)

                  (1)     Lid
                  (2)     Spine
                  (3)     Patient Label

© 2018 Omnicell, Inc.                                                              Blister Check Out User Guide/60-5050 Rev B
20 Understanding the SureMed Card
   Lid Specifics

Lid Specifics
                 The lid shows the administration time information and prints the names of all the drugs in that
                 blister cup. In the SureMed Plus card you can typically fit11 drugs into a single blister cup.
                 Note: Larger drugs will impact the total number of pills able to fit in a single cup.
                 Figure 11 Sample Lid and Dosage Time Information

                                                                                            (4)

                          (1)                         (2)                       (3)

                 (1)      Card start indicator                  (3)   Administration time
                 (2)      Drugs in blister                      (4)   Day of week

Patient Label Specifics
                 The Patient Label contains general patient, pharmacy, and card information.
                 Figure 12 Sample Patient Label

                                                                                                              (5)
                    (1)

                    (2)                                                                                       (6)

                                                                                                              (7)
                    (3)
                    (4)                                                                                       (8)

                 (1)      Patient Information                   (5)   Day of the week when pack begins
                 (2)      Pharmacy Information                  (6)   Pack Date and Expiration
                 (3)      DEA Number                            (7)   FDA warning
                 (4)      Who packed and checked the card       (8)   Pack bar code

Blister Check Out User Guide/60-5050 Rev B                                                               © 2018 Omnicell, Inc.
Understanding the SureMed Card 21
                                                                                           Understanding the Drug Label

Understanding the Drug Label
                  The Drug Label lists all the drugs in the pack, and you can have 12 different drugs in a single card.
                  Figure 13 Sample Drug Label and Blister Cups

                                            (1)                                                       (2)

                  (1)     Drug label
                  (2)     Blister cups with dugs

© 2018 Omnicell, Inc.                                                              Blister Check Out User Guide/60-5050 Rev B
22 Understanding the SureMed Card
   Understanding the Drug Label

Drug Label Specifics
                 The drug label contains information on each drug in the card.
                 Figure 14 Sample Drug Label Information

                                                           (5)            (6)                   (8)

                   (4)

                   (3)
                                                                                                                 (7)
                   (2)
                                                                                                                 (9)
                       (1)
                                                                                                                (10)

                 (1)         Drug Image                          (6)   Drug Information
                 (2)         Drug Description                    (7)   Warning/Sig
                 (3)         Drug Name                           (8)   Dose Number
                 (4)         Patient Name                        (9)   Dosage Time
                 (5)         NDC                                 (10) Total number of drugs in the pack

Blister Check Out User Guide/60-5050 Rev B                                                                © 2018 Omnicell, Inc.
Understanding the SureMed Card 23
                                                                                          Label Data Restriction Guidelines

Label Data Restriction Guidelines
                  There are character limits on many of the label fields on the SureMed card. See the tables below
                  for the Standard Template character limits.
                  Figure 15 Patient Label Data

                  Field Name                          Character Limit    Font
                  Patient Name                        25                 11pt Arial
                  Patient ID                          30                 11pt Arial
                  Patient DOB                         30                 11pt Arial
                  Facility Name/DayofWeek             40                 10pt Arial
                  Pack # of #                         13                 7.5pt Arial
                  Date Packed                         20                 7.5pt Arial
                  Expirations Date                    20                 7.5pt Arial
                  Pharmacy Name                       26                 13pt Calibri
                  Pharmacy Address                    72                 10pt Calibri
                  Pharmacy Phone                      27                 9pt Arial
                  Pharmacy DEA#                       27                 9pt Arial

                  Figure 16 Card Spine Data
                  Field Name                          Character Limit    Font
                  Current Date (Short)                10                 11pt Arial
                  Patient Name                        15                 11pt Arial
                  Patient DOB                         10                 11pt Arial
                  Patient Location                    10                 11pt Arial

                  Figure 17 Drug Label Data
                  Field Name                          Character Limit    Font
                  Drug Name                           35                 8pt Arial
                  NDC                                 25                 8pt Arial
                  Prescription Number                 45                 7pt Arial Narrow
                  Drug Description                    100                7pt Arial Narrow
                  Physician Name                      40                 7pt Arial Narrow
                  Drug Manufacturer Name              40                 7pt Arial Narrow
                  Drug Brand Name                     40                 7pt Arial Narrow
                  Directions                          240-250            7pt Arial Narrow

                  Figure 18 Lid (Blister Cups) Data
                  Field Name                          Character Limit    Font
                  Patient Name                        20                 6pt Calibri
                  Drug Quantity                       3                  6pt Calibri
                  Drug Name                           25                 6pt Calibri
                  Administration Time                 18                 6pt Calibri
                  Day of Week                         15                 6pt Calibri

© 2018 Omnicell, Inc.                                                            Blister Check Out User Guide/60-5050 Rev B
24 Understanding the SureMed Card
   Verifying Printer Settings

Verifying Printer Settings
                 The official printer for VBM is the HP PageWide Pro 750dw. You can verify that the HP PageWide
                 is the default printer associated with BCO to print the SureMed card.
                 When you are ready to print, set the SureMed card in the printer tray upside down, with the blister
                 lid on the left and the card stock on the right.
                 Figure 19 Card Orientation in Printer

                 Note: If you are having alignment issues with the label, see Troubleshooting Label Issues on
                 page 25.
                 To verify printer settings:
                 1. On the Login popup, select the gears icon to open BCO Settings.
                 2. Navigate to Reports > View Name > SureMed+.
                 3. Select the magnifying glass icon. From this screen you can designate the HP PageWide as the
                    default printer.

Blister Check Out User Guide/60-5050 Rev B                                                          © 2018 Omnicell, Inc.
Understanding the SureMed Card 25
                                                                                              Troubleshooting Label Issues

Troubleshooting Label Issues
                  If the label information is not printing correctly, you may have the wrong driver installed on the
                  printer.
                  First, you need to verify that you have the correct driver. If you do not, you will need to uninstall
                  and download the correct driver.

Verifying the Printer Driver
                  First you need to make sure you have the correct driver downloaded. Using the wrong driver can
                  cause issues with printing the SureMed card because it is not a standard page size.
                  To verify the driver:
                  1. Navigate to Start > Settings > Devices > Printers and Scanners.
                  2. Right click on the HP PageWide Pro 750dw and select Properties.
                  3. The popup lists the driver associated with the printer. The correct driver is the HP Universal Print
                     Driver for PLC6 (64-bit).
                  4. If you do not have the correct driver installed, follow the procedures for Removing the
                     Incorrect Driver on page 25. Then follow the instructions for Downloading the HP Printer
                     Driver on page 26.
                  5. If you do have the correct driver, restart the BCO Workstation and turn the printer on and off.
                     Wait 10 seconds after shutting down the printer and computer before turning them on again. If
                     the print issue persists, call TAC (see Contacting Omnicell Technical Assistance Center
                     (TAC) on page 6).

Removing the Incorrect Driver
                  If the incorrect driver is associated with the printer, you need to unplug your printer and remove
                  the driver currently on your computer.
                  To remove the driver:
                  1. Unplug the printer from the computer.
                  2. Navigate to Start > Settings > Devices > Printers and Scanners.
                  3. Right click on the HP PageWide Pro 750dw printer.
                  4. Select Remove Device.
                  5. Follow the instructions for Downloading the HP Printer Driver on page 26.

© 2018 Omnicell, Inc.                                                               Blister Check Out User Guide/60-5050 Rev B
26 Understanding the SureMed Card
   Troubleshooting Label Issues

Downloading the HP Printer Driver
                 If you have the incorrect driver, you need to go to the HP website to download the correct driver.
                 To download the driver:
                 1. Make sure the printer is still unplugged from the BCO Workstation.
                 2. Navigate to the following link to the HP site to find the HP PageWide Pro 750dw UPD PLC 6
                    driver: https://support.hp.com/us-en/drivers/selfservice/hp-pagewide-pro-750-printer-series/11590691.
                     a. If the link does not work, navigate to https://support.hp.com/us-en/drivers.
                     b. Select Printers. Enter the HP product name HP Pagewide Pro 750dw.
                     c. Click Find to search. The printer page appears.
                 3. Verify your Operating System (OS) in the banner. Select Change to choose a different OS. The
                    drivers available for that OS appears.

                 4. Expand the group for Driver-Universal Print Driver. Click Download for the PCL6 driver with the
                    most recent date.

                 5. Select Unzip when the WinZip popup appears. Follow the prompts and when complete, click OK.

                 6. Open the installation application and follow the prompts.

Blister Check Out User Guide/60-5050 Rev B                                                               © 2018 Omnicell, Inc.
Understanding the SureMed Card 27
                                                                                               Troubleshooting Label Issues

                  7. On the Installation Mode screen, select USB mode- Plug and Play. Make sure both boxes are
                     checked.

                  8. Complete the driver installation by following the prompts.
                  9. Plug in your printer to the computer The label should not print correctly.

Creating Print Presets for the SureMed Card
                  These presets apply to the SureMed Standard and Plus cards (exceptions between the Standard
                  and Plus cards are noted in the procedure). You only need to create the presets once.
                  To create your settings:
                  1. Navigate to Start > Settings > Devices > Printers and Scanners.
                  2. Right click on the HP PageWide Pro 750dw UPD PLC 6 printer. Select Printer Preferences.
                  3. On the Paper/Quality tab, select Custom. Type the name of the preset and add the dimensions
                     9.49x16.22 inches (241x408mm). Click Save to set your preset name. Click OK when finished.
                  4. Set the Type is: as Plain.
                        a. Expand the dropdown. Select More.
                        b. Expand the Everyday group. Select Plain.

© 2018 Omnicell, Inc.                                                                Blister Check Out User Guide/60-5050 Rev B
28 Understanding the SureMed Card
   Troubleshooting Label Issues

                 5. Go to the Finishing tab. Check Print On Both Sides, and make sure the orientation is set to Portrait.

                 6. Go to the Effects tab. Select Print document on and choose your preset from the dropdown.
                    Uncheck Scale to fit.

                 7. Click OK to save your settings and close the window.

Blister Check Out User Guide/60-5050 Rev B                                                              © 2018 Omnicell, Inc.
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