HPB ART Operations Playbook for Companies - Updated 4 Oct 2021 - NEA
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HPB ART Operations Playbook for Companies
Updated 4 Oct 2021
1
Content of Playbook
1. Training Requirements to Support ESSS Testing Modalities
2. Infection Prevention and Control Guidelines for ESSS Model
3. Client Journey
4. Exemption from FET-RRT Regime
5. Ground Operations & Recommended Site Layout Templates
6. Distribution Channels for Test Kits
7. Submitting Test Results for Workers under ESSS Model through SRS
8. Definition of Vaccination Status
9. Support Channels
2
1. Training Requirements to Support ESSS Testing Modalities
3
Employer-led Supervised Self-Swab Training
Course Duration: 4 hours synchronous learning over Zoom.
Overview
• The supervisory training in ART swab is 4 hours in duration and conducted via Zoom
• Fully subsidised for at least 2 supervisors per company or outlet from mandatory FET & VoRT sectors.
• For workers in the non-mandatory sectors, the training cost can be found on HMI’s website
• Certificate of attendance will be issued one month after the course
• Learners can conduct ART Supervision Duties immediately after completing this 4 hours synchronous course (3 time slots: 8am-
12pm, 2pm-6pm & 6pm-10pm)
Course Evaluation
As this is only a Certificate of Attendance but not a competency based course, HMI will use quiz to evaluate the level of understanding
and reinforce the topics as required. There will be no formal assessment to be conducted.
• Visit HMI’s website at https://hmi-ihs.com/supervisory-training-in-art-self-swab/ for latest details on the ESSS training.
• Booking link: https://lms.wizlearn.com/hmiinstitute-virtualcampus/Login/Login_hmiinstitute-virtualcampus.aspx
Course Outline: ART Self-Swab Supervisor Handout:
English:
Chinese:
4
Guidelines for Supervisors
Additional requirements (in accordance with VoRT policy)
• For supervisors who are 50 years old and above and NOT fully vaccinated, and where supervision
cannot be carried out in a well-ventilated area with 3m distancing from employee conducting self-
swab, N-95 mask, gown, gloves of proper size, face shield/goggles, and hair net (for individual with
long hair) are required.
• For fully vaccinated supervisors who are 50 years old and above and fully vaccinated/unvaccinated
supervisors 49 years old and below, surgical 3-ply mask and face shield/goggles are required.
Roles & Responsibilities of Site Supervisors
• Before commencing the swab process, supervisor need to ensure that workers:
• Do not have any ARI symptoms
• Do not have any nosebleed (past 24hrs), facial surgery (last 8 weeks), nasal surgery (last 4 weeks)
• Ensure IPC measures are observed
• Ensure that self-swabbing and testing is done properly, e.g. through observation of the individuals
performing the self-swab and testing.
• Ensure safe management measures (SMMs) are observed
• Attendance-taking and collection and documentation of results
5
Registration Instructions for Supervisory Training in ART Self-Swab (Synchronous E-Learning)
Registration instructions can be found on http://hmi-ihs.com/supervisory-training-in-art-self-swab/ (refer to the “How to register?” column on the right). User journey as follow:
1 2 3 4a
Register with your particulars,
Click “Public Catalogue” on Choose preferred timeslot Choose training date and click company profile info, and create a
direct registration page: (8am -12pm, 2pm - 6pm, or “Register”. Registrations close 3 profile. Please use a valid email
https://lms.wizlearn.com/hmiinstitute- 6pm - 10pm) & English or days before class commencement address as confirmation will be
virtualcampus/Login/Login_hmiinstitute-
virtualcampus.aspx Chinese class or when classes are fully booked. sent to that email address.
4b 4c 5 6
Zoom link automatically sent to participant’s
registered email address. Do note that this
email is not a confirmation.
When creating a participant account,
Do remember to
select the most accurate job select “Yes” under Pre-reading materials Confirmation emails will be automatically
category that you belong to under the “Company can be accessed sent when the minimum no. of learners
the “Establishment” dropdown, e.g. Sponsored” directly in your required to open a class is achieved (30 pax).
Masseurs should select “Masseurs” dropdown if you account Classes may be cancelled 1 day before &
from the list of choices. If you do not are sponsored for participants asked to reschedule if there are
see your industry, please select
training. not enough learners to open up a class.
“Others”.
HMI Hotline: 6253 3818 6
Attendance Taking & Verification During Training
Please ensure your video is turned on during class and that you can be identified using this format: Full Name (Company Name).
Instructions on how to rename your Zoom account are as follow:
1 2 3
1) After launching the
Zoom meeting, click on
the “Participants” icon
at the bottom of the
window.
In the “Participants” list on the Click “Rename” and input your
right side of the Zoom window, full name (company name).
hover over your name and click E.g. Tan Wei Ming (Koufu)
“More”.
4
Verification of
attendance for
Certificate of
Attendance, etc. will
be captured via
screenshot. Please
ensure your full
name (company
name) is accurate.
7
Qualified persons are exempted from supervisory training for Employer-led Supervised Self-Swab
Who are considered qualified persons?
A “qualified person” means an individual who —
(a) is a legally qualified medical practitioner;
(b) is a qualified nurse(1);
(c) has, after obtaining any of the following qualifications, acquired at least 3 continuous years of practical experience
in clinical laboratory work in Singapore:
(i) a degree in Biomedical Science;
(ii) a degree or diploma in Medical Laboratory Science; or
(d) has undergone training conducted by a specified training provider, in each of the following:
(i) to perform every type of regulated activity;
(ii) to supervise the carrying out of every type of regulated activity;
(1) “a qualified nurse” means a registered nurse or an enrolled nurse within the meaning of the Nurses and Midwives
Act
(Cap. 209), who holds a valid practising certificate under that Act
8
2. Infection Prevention & Control Guidelines for ESSS Model
9
Infection Prevention & Control (IPC) Guidelines for Supervisors to Note
Hand Hygiene • Preferably to conduct self-swabs in an outdoor setting, or indoor
with ample ventilation (open windows/doors and fans). It is not
ideal to have air-conditioning at swab location and hence, air-
conditioning to be switched off (where possible).
• There should be minimal items at the swab stations.
• Test kits must be disposed of in closed bins, e.g. pedal bins) and
waste must be then be double-bagged and cable-tied before
placing them at the disposal holding area (which must be located
away from human traffic and public access to prevent
unintended exposure and cross contamination)
• Wash your hands with soap and water (via the 8
simple steps)*
OR
• Rub hands with hand sanitiser for at least 30 seconds
*https://www.who.int/publications/i/item/9789240021280
10IPC Guidelines: Cleaning & Disinfecting High Touch Surfaces
• Supervisors (or client) should wipe down the swab station after
an individual has completed self-swab. The supervisor should
also ensure that the wipe down of each station is done properly
(“S-Shape Technique”).
• If company uses mirror (mounted or tabletop), it is not
necessary to wipe down after every client if the worker does not
touch the mirror.
• The swab area should be properly wiped down after each day’s
testing operations. This includes furniture/queue poles/physical
barriers/partitions.
• It is not necessary to change gloves or do hand rub after every
worker if supervisor did not touch the workers’ belongings or
test consumables.
• The flooring at swabbing zone should have a smooth surface,
e.g. linoleum, vinyl finish, concrete, hard flooring) to facilitate
ease of cleaning, such as mopping. The use of carpeted areas
and fabric chairs are strongly discouraged as it is difficult to
clean and would have to be wet-vacuumed/deep
cleaned/removed and discarded after the end of the operations.
If not possible, carpeted areas must be covered with a smooth
finish surface (e.g. canvas plastic lining).
• In the event of an AG+, the company should ensure the area is
thoroughly cleaned before the next individual is ushered to
• Advisory on Surface Cleaning and Disinfection for COVID-19 perform the self-swab. For more details about disinfectants and
• List of Household Products and Active Ingredients for Surface Disinfection of the COVID-19 Virus contact time, please refer to the two reference links. 113. Client Journey
12ESSS for Mandatory Sectors at ESSS / QTCs (10-15 mins)
1 2 3
When ready, client will Payment at QTC for
Client arrives Temperature screening (if proceed for registration, those tested at QTC
applicable) and TT SafeEntry verification of personal (unvaccinated &
check-in * information** medically eligible)
Client leaves and does not Test Kit to be labeled Client will be directed to the
6 need to wait for results. 5 and left at Result 4 supervised self-swab ART station.
Results will be sent via SMS table for 15 mins to Disinfect area with alcohol wipes
to employee’s mobile await results when self-swab is completed
Green Zone Yellow Zone Red Zone
* Temperature taking for employees (under ESSS) at company premises will be dependent on Sector Lead’s advisory/ requirements. Temperature taking will not be
required at QTCs. If client has ARI-symptoms, on-ground staff to direct worker to nearest SASH-PHPC for ART-PCR swab test (as per workflow for ARI-patients)
** If client has contraindications, employers can seek exemption requests (See Exemption from FET-RRT section)
# Workers who are unvaccinated and medically ineligible would be required to show proof via doctor memo, for FOC test at QTC 13
Note: ESSS can also be conducted virtually.Sample of ART Results SMS
SMS will be sent once results have been successfully uploaded into SRS. Refer to SRS guide for instructions
AG INVALID AG POSITIVE
AG NEGATIVE
Click to add text
Do note that the link
expires in 24 hours after
text message is sent.
144. Exemptions from FET-RRT Regime
15Exemptions from FET-RRT Regime (Contraindications or PWDs or recovery from C+)
Client/Employee:
• To submit the Declaration Form to Employer to seek exemption from FET-RRT Employee to
submit completed
Employer: Declaration Form
• To check and approve the exemption on the Declaration Form to Employer
• To track the total count of the exemption cases and report to Sector Leads.
Employer to check
Declaration Form,
keep a copy and
Cases exempted from the FET RRT are listed below: inform Sector Lead
1. Exemption due to contraindication
• Nasal Surgery
• Facial injury (that may affect the collection of nasal samples from the nostril) Sector Leads to
remove
Client/Employee
2. Exemption due to special needs and disability from FET-RRT
• Special needs such as autism
• Disability such as vision loss, physical impairment
Client/Employee
exempted from
3. Exemption due to past infection from COVID-19 FET regime
• Employees recovered from a previous COVID-19 infection less than 270 days ago
Supporting Documents:
• Positive Covid-test record in HealthHub within 270 days (this should be the first C+ from the last
episode of confirmed infection/re-infection, a C+ from persistent shedding will not be counted),
165. Ground Operations & Recommended Site Layout Templates
17Storage Guidelines for Kits
BD Veritor Plus System SD Biosensor Standard Q Abbott Panbio Covid-19 AG
[Majority Stock for Workplace ART Operations]
17 x 7.1 x 23.5 cm (~0.39kg)
• Storage temperature requirements: 2-30 degree Celsius
• Indoor, within an air-conditioned room where available
• Pallet size 40 x 48 inch / 122 x 108 cm (height clearance – approx 1.8-2M)
• Per Pallet –
• BD - 4,320 Tests
• Bio Sensor – 9,000 Tests
• Pan Bio - 9, 600 Tests
• Per box - 25 Tests for SD BioSensor & Abbott PanBio. 30 Tests for BD Veritor.
18How to Break Bulk – For Employers
Items to prepare
1. Face shield and surgical mask, disposable gloves
2. 70% alcohol wipes and handrub
3. Ziplock bags or packing containers for ART kit items (depending on company’s preference)
4. SD Biosensor test kit: Test cartridge, sterile swab stick, nozzle cap, extraction buffer tube
5. Abbott Panbio test kit: Test cartridge, sterile swab stick, extraction tube with caps, buffer bottle
Steps for packing
1. Clean packing surface with alcohol wipe, put new box of kits on table surface.
2. Packing staff to do hand hygiene and wear face shield, mask, gloves. No talking between staff and maintain safe distance of
2m if there is more than 1 staff packing.
3. Commence packing the 4 (SD Biosensor) or 5 (Abbott Panbio) items, and check expiry date of kits
4. Companies can decide if they want to break the bulk package either individually or based on the quantity required. For
example, individually packed bags using ziplock bag or container, whichever is easier for distribution. Each person
conducting self-swabbing will have 4 (SD Biosensor) or 5 (Abbott Panbio) items in total.
5. In between new box of kits, practice hand hygiene with gloves on.
6. For Abbott Panbio test kits, please see the bulk breaking process for details.
For info:
• (X) Other items in the bulk package which is not required, for e.g. buffer rack, plastic label, can be discarded.
• Any loose items (that will be used in future) should be kept in a clean (wiped down) storage box/ziplock bag.
19SD Biosensor
20Items inside SD Biosensor Box
Items in one box SD Biosensor Standard Q Qty Needed for Individual Testing? SD BIOSENSOR KITs
Test Cartridge 25 Yes - to break bulk
(wrapped individually in
foil pouch with desiccant)
Sterile Swab Stick 25 Yes - to break bulk
Nozzle Cap 25 Yes – to break bulk
Extraction buffer tube 25 Yes – to break bulk
Buffer Tray 2 trays No – not essential to individual testing, not required to break bulk
(This is to hold the extract buffer tubes in a mass swab setting.)
Plastic Film 1 No – not essential to individual testing, not required to break bulk
(This is to cover the test device to prevent contamination by dust in a mass swab setting. If
the individual's swab setting is generally dusty, the test device may be protected by using a
sterile clear plastic bag.)
Standard COVID-19 Ag+ 1 No – not essential to individual testing, not required to break bulk
Positive Control Swab (This is a control swab manufactured to verify the user’s ability to properly perform the test
and interpret the results.)
Not to be discarded
Standard Respiratory 1 Good practice: Employers should use the QC control swabs to determine the fidelity of the
Negative Control Swab test kits in each box. If the QC controls do not match and display the right results, the
company should escalate to Sector Lead/HPB. 21Overview on how self-swabbing is conducted using SD Biosensor test kits SD BIOSENSOR KITs
22Preparation Stage: 4 Required Items to Prepare for Testing with SD Biosensor Kits
SD BIOSENSOR KITs
The following 4 items should be
prepared/pre-packed by the supervisor
prior to self-swabbing:
1. Test cartridge
2. Extraction buffer tube
3. Nozzle cap
4. Sterile swab stick
23Abbott Panbio
24Items inside Abbott Panbio Box
Items in one box Picture Quantity Needed for Individual Testing? ABBOTT PANBIO KITS
Test Cartridge 25 Yes – to break bulk
(wrapped individually in foil
pouch with desiccant)
Sterile Swab Stick 25 Yes - to break bulk
Extraction tube 25 Yes – to break bulk
Caps (blue cap & white 25 Yes - to break bulk
bottom cap)
Buffer bottle with solution 25 Yes – to break bulk
Tube rack 1 tray No – not essential to individual testing, not required to break bulk
(This is to hold the extract buffer tubes in a mass swab setting.)
Abbott Panbio Positive 1 No – not essential to individual testing, not required to break bulk
Control Swab (This is a control swab manufactured to verify the user’s ability to properly
perform the test and interpret the results.)
Abbott Panbio Negative 1
Not to be discarded
Control Swab
Good practice: Employers should use the QC control swabs to determine the
fidelity of the test kits in each box. If the QC controls do not match and
display the right results, the company should escalate to Sector Lead/HPB.
25
25Overview on how self-swabbing is conducted using Abbott Panbio test kits ABBOTT PANBIO KITS
Key differences between SD Biosensor &
Abbott Panbio (bold and underlined)
• Step 2: Preparation items
• Steps 4-5: Twirling 5x in each nostril
• Step 6: Swirling swab stick 5x in tube
• Step 8: Swab stick needs to be broken at
the breakpoint
• Step 10: Open cap at the bottom of
extraction tube
• Step: 12: 5 drops placed in test cartridge
26Preparation Stage: 5 Required Items to Prepare for Testing with Abott Panbio ART kits ABBOTT PANBIO KITS
The following 5 items should be
prepared/pre-packed by the supervisor
prior to self-swabbing:
1. Test cartridge
2. Extraction tube
3. Blue cap
4. Buffer bottle
5. Sterile swab stick
27Preparation Stage: How to Fill the Extraction Tube with Buffer Solution ABBOTT PANBIO KITS
Fill Line
1. Tilt the buffer bottle
2. Fill the extraction tube with buffer fluid until it reaches the fill-
line of the extraction tube
3. Close the nozzle (blue cap)
Test cartridge, swab stick, and extraction tube with buffer solution
to be provided to the employee to conduct self-swabbing.
28
The buffer bottle may be opened and resealed after each buffer preparation. The buffer is stable until expiration date if kept at 2-30 °CEmployee needs to break swab stick at the break point ABBOTT PANBIO KITS
after swabbing
1. After swirling the swab stick 5x, employee conducting the
self-swab should squeeze the extraction tube to extract
swab specimen.
2. Next, look for the line around the middle of the swab stick
and then break the stick at that point.
3. Tighten the blue cap after breaking the stick.
29What You Need to Prepare Before using Abbott Panbio ART kits (ESSS)
Key Considerations in the Bulk Breaking and Preparation
1. Care must be taken to prevent contamination of the extraction tube when filling the buffer
fluid. This is to ensure the kits can be support the highest confidence as possible for the test
result.
2. The Supervisor must ensure all the personnel handling the dispensing of the buffer fluid into
the extraction tubes are familiar with the process. This include personnel preparation the test
kits for their own use.
3. If the preparation are centrally conducted (ie. Doing as a bulk to be given to the masses), the
Supervisors must ensure that all the personnel conducting the preparation are in the proper
PPE and practiced proper hand hygiene. This is to prevent any potential IPC issues when
handing out the extraction tubes to the rest of the people.
4. The preparation area should not be subjected to heavy dust or impurities that will likely
contaminate the extraction tubes
Logistic Items needed for central preparation for mass uses
1. The minimum PPE required are Face shield, Surgical Mask, Disposable Gloves.
2. 70% alcohol wipes and hand rub.
3. Disposable containers to pack ART kit items (if applicable).
30What You Need to Prepare Before using Abbott Panbio ART kits (ESSS)
Important To Note
1. Always ensure all the kits are within the expiry periods
2. Ensure the amount of Buffer fluid in all the Extraction Tubes are exactly at
the “Fill-Line”
3. The Buffer fluid once dispensed in the Extraction Tube must be used within
48 hours
4. The unused Extraction Tube with the Buffer fluid must be stored upright
and between the temperature of 2 to 30 deg Celsius
5. The Extraction Tubes stored under refrigeration must be allowed to
stabilise at normal room temperature before use. Abbott recommends to
use the Extraction Tubes 30 minutes after it has been taken out from the
refrigerator.
6. Do not mixed Buffer fluid from different batches into the same Extraction
Tube
31Results Interpretation Using SD Biosensor & Abbott Panbio Test Kits
Please note that the lines on the test cassette will appear in 15 minutes after you have added the specimen buffer in
the test well. Do not read results after 30 minutes.
32Proposed Site Layout - ESSS
Option 1: Swab and Go Option 2: Swab and Hold for Results
IPC Requirements for all
• Hand wash & Hand Rub Mirror to be placed on each table Mirror to be placed on each table
before and after test
• Wipe down of swab
3m 3m
stations before and after
Results Table
every test
IPC Requirements for supervisors
• Don face shield & surgical 3-ply
face mask and gloves of proper
size 3m 3m
• To keep 3m distance from
employee conducting self-swab Supervisor Supervisor
• Preference for self-swab to be
conducted in an outdoor
setting or indoor with ample If the ART tests are read at a central Legends Descriptions
ventilation (open testing area, the test devices will need
Chairs with Tables (non-absorbent) and Small
windows/doors and fans) to be labelled clearly to avoid mix-up.
Mirror (instructions poster to be included)
The central testing area must be wiped
down after each batch of tests are read. Tables
Dustbin (double-lined, preferably with a
Recommend 1 Supervisor : 5 clients (per cycle).
lid/cover)
New companies can consider 1 Supervisor : 2 clients (per cycle) before scaling up. 336. Distribution Channels for Test Kits
34Supply of ART Kits
• For newly onboarded companies, SL will arrange the first order of ART kits. The logistic vendor (PnP) will inform
companies on the collection/ delivery of ART kits once ready, via SMS and email. Once companies receive the
ART kits, companies are to commence the swab tests for the workers immediately.
• Replenishment of subsequent ART kits will be determined based on the utilization rate of the ART kits of your
company, where it is tracked via the number of swab test result uploads to the SRS.
• The replenishment is based on a 2 month supply till end October 2021, excluding balances from previous
issuance. As replenishment will be based on records of issuance, eligible companies are to wait for the push of
ART kit supply. No action is required from company for the replenishment of ART kits.
• Commencing 1st October 2021, reviews on replenishment will be conducted based on utilisation to top up
further if required based on submission of test results to SRS. Companies with low compliance will not receive
Top Ups further.
• Companies with the following conditions may send in their requests via the Request Form at
http://go.gov.sg/fet-kits. Please note that all requests are subject to Sector Lead’s approval.
• Increase in Headcount;
• Urgent Replenishment - Request for Additional Kits (e.g. insufficient kits to continue testing);
• Change in Company’s contact person and details.
35Queries on ART Kit Collection or Parcel Status
• Queries on ART Kit Collection or Parcel Status to contact logistic vendor, Park N Parcel:
• PNP tracking page https://tracking.parknparcel.com
• Hotline at +65 6428 6200
• For other enquiries-related to ART Kit Status to approach hotline or:
• Contact Email support@parknparcel.com.sg
367. Submitting Test Results for Workers under ESSS Model through Swab
Registration System (SRS)
37How to upload ART test results to SRS
Two methods to upload ART results (upload via either method)
SRS Portal: https://swab.hpb.gov.sg/ext/Login.aspx
Method 1: Using SRS web portal
1. Upload ART results in an excel spreadsheet via SRS web portal, using the “Bulk Result Upload” option.
2. Company to download the available template from SRS portal prior to swab test to, i) Fill in the particulars (nominal roll) of the workers to be
tested and ii) Fill in workers’ swab test results after test results are ready.
3. Once the template is filled in with details, upload to SRS via web portal.
Method 2: Using SRS mobile portal (also called as SRS v2)
1. Upload ART results using workers’ personalized QR code.
2. Firstly, each worker needs to create a profile on http://go.gov.sg/srs-profile before swab test. After creation of profile, they will be able to see a
generated personalised QR code on their page.
3. Supervisors will need the QR codes of the workers in order to upload their swab test results to SRS. Company may request the workers to
present their QR codes after the swab test (come back after swab test and show their QR code to supervisor) or request workers to send
their QR codes to supervisors before swab test.
4. Uploading of results to SRS:
a) Supervisors are to use the company-specific SRS v2 link (this link is available via the company’s SRS web portal. Go to Covid-19
testing > ART Link(s)).
b) Supervisors are to use the link to log in and upload the results of all workers 1 by 1, by scanning their respective QR codes and filling in
the result for each of the worker.
Companies should upload all results (Negative/ Invalid/ First Positive only*)
*Do not need to upload the result(s) of the follow-up ART test for AG+ and asymptomatic cases
(i.e. subsequent ART test(s) after the first AG+) 38Overview of Roles in SRS
Company HR Swab Supervisor
• Have an SRS account • Employee of the company
• Have access to Daily Reports • Has attended HMI’s 4-hrs swab
specific to company supervisory training.
• Main Role: • Main role:
• Upload employees’ results in o Supervise employees in
SRS in V1 performing a self-test
• Maintain the list of swab every 2 weeks or as
supervisors in SRS in V2 required by sector lead
• Upload and schedule o Record employees’ results
employees for appointments in SRS
at QTCs 39Summary of SRS Accounts, Functions and Roles
Company HR Account (Created by: Sector Lead)
SRS Guide for Company HR: ESSS
English Language
Chinese Language
Malay Language
Tamil Language
ART Results Submission (Method 1): ART Results Submission (Method 2):
Upload via Excel Upload via Company-Specific Link
Swab Supervisor’s Role: Record ART Company HR’s Role: Add Swab
Results using Excel Nominal Roll Supervisor, Generate Company-
Template Specific Submission Link
Company HR’s Role: Upload Excel Swab Supervisor’s Role: Upload ART
Nominal Roll Results using Company-Specific Link
40Personal Data - Standard Notification (For Companies to Display)
Purpose: The standard notification will be used as part of the instructions to the companies (communicated via SLs) to
notify the employees that their employees will be collecting their Personal Data and FET results to submit to HPB and the
Singapore Government.
Use: Companies are to print and put up copies of the Standard Notification at prominent spots where the employees will be
able to read the notification statement prior to them doing the FET swab.
Standard
Notification (For Companies)
41
41Terms & Conditions for Mobile SRS (For Companies reference)
Purpose: Similar to the Standard Notification, the T&Cs will be used in the mSRS as this involves the direct use of an IT
system for data submission by the employees.
Use: SLs are to inform companies about the T&Cs which employees' Personal Data and FET results will be collected and
submitted to HPB and the Singapore Government through mSRS.
T&Cs for mSRS
42
42SRS workflow for Supervised Self-administered ART (ESSS) – Method 1
1 2 3 4
Pre-setup
SMS notification will
Company HR to upload
Sector Leads to create Client performs be sent by SRS to
Results through Nominal
Company HR supervised swab. client.
Roll excel template.
accounts.
43SRS workflow for Supervised Self-administered ART (ESSS) – Method 2
2a
Swab Supervisors and clients
to create individual profiles at
http://go.gov.sg/srs-profile
1 Pre-setup
Sector Leads to
create Company 2b 3 4 5 6
HR accounts. Share the company- SMS
Company HR to Swab Supervisor
specific SRS results Client performs notification
upload details of to scan Client’s
submission link and supervised will be sent by
swab supervisors QR code and
the company’s swab swab. SRS to client.
into SRS upload results.
supervisors
Access from Access from
Staff Management > COVID-19 Testing >
Add New Staff ART Link(s)
44Screenshots of SRS Web Interface for ESSS – Method 2
Creation of Profile & Keying in Personal Results
Generic Link for Employees Profile Creation:
http://go.gov.sg/srs-profile
• Fields required same
as Nominal Roll
• Profile is tied to NRIC
+ Mobile Number • Personal details
remembered for
• Mobile Number can subsequent login
be the same for
different profiles (e.g. • Key in results
husband & wife
• QR code will be
sharing a phone)
generated upon
submission of data
(i.e. profile created)
45Screenshots of SRS Web Interface for ESSS – Method 2
Submission of Results – Supervised Version
Select the accurate
test result, double
Swab Supervisor check client’s
Results to be read after
logs into their SRS details and submit.
15min.
Web profile Swab Supervisor to scan the client’s QR Code and verify Please refer to your test kit
through company- name, NRIC and mobile correct is correct. Tap Save. for specifics on timing and on
Swab Supervisor to
specific SRS results how to interpret the results.
+ ADD ART by tapping
submission link. on the 3 bars at the
top right.
S12345
67U
46Note: Employee needs to select the type of kit at the
result submission portion in SRS
• How about the results entry? Swab supervisor will need to select
Abbott Panbio test kit before submission.
478. Definition of Vaccination Status
48Definition of “Fully Vaccinated”
a) Individual must have been vaccinated against a COVID-19 infection by the administration of the appropriate regimen of any
approved vaccine*; and 14 days or more have elapsed after the day the individual was so vaccinated.
b) Individual must have recovered from COVID-19 infection starting from the day the individual first tested positive for SARS-COV-2 via
a PCR test and ending 270 days later; or had a second COVID-19 infection and recovered from it starting the day the individual first
tested positive for SARS-CoV-2 via a PCR test for the second COVID-19 infection and ending 270 days later.
c) Individual must have recovered from COVID-19 infection and must have been vaccinated against a COVID-19 infection by the
administration of one dose of any approved vaccine*; and 14 days or more have elapsed after the day the individual was so vaccinated.
*These are limited to: (1) Tozinameran (Pfizer-BioNTech COVID-19 vaccine or Comirnaty COVID-19 vaccine); (2) Moderna COVID-19 vaccine; (3) Vaxzevria
(AstraZeneca COVID-19 vaccine); (4) Covishield COVID-19 vaccine; (5) Johnson & Johnson’s (J&J) Janssen COVID-19 vaccine; (6) Sinopharm COVID-19
vaccine; (7) Sinovac-CoronaVac COVID-19 vaccine; or (8) any other vaccine regimen as approved by the Ministry of Health (“MOH”). Where the individual
is vaccinated under (3) to (8), their vaccination records must have been ingested into MOH’s national IT systems before they will be recognised. Please
refer to the First Schedule of the Infectious Diseases (Mass Gathering Testing for Coronavirus Disease 2019 Regulations 2021) for the most updated
information on the vaccination regimen and approved vaccines.
49Definition of “medically ineligible” (MI)
The medically ineligible for mRNA COVID-19 vaccines includes:
a) Persons who are known to be allergic to the mRNA vaccine or any of the other components of
mRNA COVID-19 vaccines
b) Persons who had developed myocarditis following administration of any mRNA COVID19
vaccine
c) Persons who developed a severe adverse reaction to a previous dose of any mRNA COVID-19
vaccine and has been determined by a physician that he/she should not receive a second mRNA
vaccine dose
d) Persons with the following conditions, who will hence be severely immunocompromised, and
who have not been able to obtain a memo from their specialist to certify that they are eligible
for vaccination at that point in time, will temporarily not be eligible for any COVID-19 vaccine
under national vaccination programme
o Transplant within past 3 months
o Aggressive immunotherapy
o Active cancer on treatment
50Approach to verify MI status for provision of government-funded ART kits
• All MI individuals would need to be certified by doctors and provided a doctor’s memo
• Some MI individuals would have been certified by a doctor at a Vaccination Centre. If the
individual lost his doctor’s memo, he will need to re-obtain it from a doctor.
• The individual could go to a PHPC clinic or other GP clinics to re-obtain a memo at their own
charge.
519. Support Channels
52Support Channels for Employers
General Enquiries: How to use ART kit, how to upload results, advice on what Training Enquiries Sector Leads support for companies
MOP should do if results is AG+, ESSS workflows, Swab preparation, disposal Verification of staff details (Names, mobile, ID, Email address)
management, ART kit orders (replenishment) Whether MOP can opt for ESSS or QTC testing model
Basic SRS troubleshooting: SRS Navigation, Uploading of ART result, Did not Eligibility/ exemption from mandatory swab tests & Funding
receive OTP, Password reset, Company HR Bulk Uploading Issues Change of QTC appointments, ESSS training
Collection & replenishment/ quantity of ART kits, consolidate lost/ damage ART kits for replacements. Access denied,
accounts blocked.
SRS: Onboarding process, amendment of staff details in SRS, Creation of SRS account
FET Hotline 6876 5830/ AskSRS@hpb.gov.sg HMI Hotline 6253 3818/Swab@hmi.com.sg See below table
Operating Hours: Mon to Fri 8 AM to 5 PM Operating Hours: Mon to Fr: 8.30am to 6pm
(Closed on Sat, Sun and PHs) (Closed on Sat, Sun and PHs)
Use Cases Sector Lead Hotline Email
F&B ESG (malls, restaurants, & cafes, MOM workplace canteens, JTC industrial estates, foodcourt in 6898 1800 enquiry@enterprisesg.gov.sg
hospital premises, HDB complexes)
SFA (Coffee shops/ Food Courts) NIL SFA_FET@sfa.gov.sg
NEA (hawker centres) 62255632 https://www.nea.gov.sg/corporate-functions/feedback
Indicate “ART Enquiry” in email
HDB (Wet markets, Produce stalls) plgmail@mailbox.hdb.gov.sg
MINDEF (Camp canteen operators, Barbers) 63731510 / 63731427 Welfare_benefits_enquiry@defence.gov.sg
Hotel/ Svc Apt/ Hostels (F&B, Spa, STB (Hotels) NIL hotelfet@stb.gov.sg
Housekeeping)
URA (Backpacker hostels & Svc Apts) NIL URA_SDMO_CLE@ura.gov.sg
Gym & Fitness Studios SportSG (ActiveSG Staff, Gyms/Studios, SSIC Companies) NIL SportandFitness@sport.gov.sg
Sport_coaching@sport.gov.sg
Education Sector MOE (Canteen Vendors /Teachers in Mask-off Settings / Cleaners in High-risk Settings *includes
9836 2360 moe_hqcc@moe.gov.sg
contracted cleaners)
ECDA (Preschools, Preschools Cleaners etc) 6735 9213 contact@ecda.gov.sg
MCCY/ NAC (Wind instrumt, vocal coaches) 6346 9400 NAC_Feedback@nac.gov.sg
Disinfection Workers NEA (Disinfection and Retail Mall Cleaners) https://www.nea.gov.sg/corporate-functions/feedback
62255632
Indicate “ART Enquiry” in email
Personal Care MHA (Massage Establishments) 6557 3461 SPF_PLRD_GLD@spf.gov.sg
HDB & ESG (Neighbourhood shops, heartland) enquiry@enterprisesg.gov.sg
6898 1800
plgmail@mailbox.hdb.gov.sg
Nursing Homes MOH/AIC 1800-650-6060 enquiries@aic.sg
Public Bus Drivers LTA NIL OMCG_HDMON@lta.gov.sgEnd of Playbook
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