Intelligenza Artificiale e Cloud: cultura, design e strategie - IBM
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Intelligenza Artificiale e Cloud: cultura, design e strategie
TODAY
Cloud & Cognitive
enterprise
UN LUNGO YESTERDAY
Dati & AI
PERCORSO ‘90
Internet
‘70
Think 2019 / DOC ID / Month XX, 2019 / © 2019 IBM Corporation
Micro-processor3
‘70 ‘90 YESTERDAY TODAY
Micro-processor Internet Dati & AI Cloud & Cognitive
“Ci fonderemo con la nostra
L’UOMO inizia a
tecnologia (Raymond Kurzweil)
guardare a un futuro
basato sulla
La RETE apre CONVERGENZA tra
opportunità e mondo digitale e
minacce, ma inizia a mondo fisico
connettere PERSONE IBM la chiama
AUGMENTED
INTELLIGENCE
Ma non basta… ora
serve che la
tecnologia da un lato
Il PERSONAL abiliti con GRANDI
COMPUTING e il PERFORMANCE e
GAMING guidano la L’AI torna con forza e dell’altro semplifichi
nascita di una nuova cerca nuove forme di SPOSTANDO LE
era ESPRESSIONE e di COMPLESSITÀ: il
CONTAMINAZIONE CLOUD irrompe come
paradigma di
semplificazione
Think 2019 / DOC ID / Month XX, 2019 / © 2019 IBM Corporation 4
THINK «Per quanto sia bella
la strategia, dovresti
ogni tanto guardare
ai risultati»
(Winston Churchill)
With AI you can explore ...
Speech
Images
Documents,
Web, News and
Social Media
Video
Empathy
Conversation
The future is …
more focused more insights more
on customer driven efficient
Growth Efficiency
… and more open to ecosystems
AI transforms customer
experience at Orange Bank
Available 24/7, Djingo is the first point of contact for
customers and prospects
Performs currently over 25,000 weekly conversations
with an accuracy of >85%, whereof 20% take place
outside traditional working hours, to meet strong demand
for a continuous service
€ 6m per year cost avoidance through automation of call
center. 50% of all conversations are fully handled
by Djingo
€ 2m additional revenue through higher personalization
8
8
With AI you can give one
employee the insights of 1,000
In an industry requiring absolute accuracy, it is
critical Woodside’s engineers avoid guesswork.
To ensure precision, they rely heavily on historical
context and procedural information.
Oil and gas platforms can cost $500,000 per day
to operate, and require real-time monitoring of
thousands of inputs 24/7 by a crew living on top
of 100,000 tons of steel in the middle of an ocean
With AI, Woodside can analyze data from
80,000 sensors, 1 million documents, and 30
years of lessons learned from employees
Solution reduces time spent searching for
expert knowledge by 75%
9
AI drives efficiency and advisory
excellence at Credit Mutuel,
Initial focus was on the efficiency of the sales and
advisory process with e.g. email automation (300’000
emails per day of which 40% automated by AI)
Virtual assistants for 20,000 client advisors in 5,000
branches were also made available
The bank has now industrialized the adoption of AI with
a Competence Center in Strasbourg
They presented the program results to date and
highlighted savings of €60 millions
10 Inject AI into your digital strategy
Select the right use cases and
Focus on define the right KPIs
strategic Threat Data as an asset
implications Establish a centralized AI
of AI competence center
Today AI is less about
experimenting«Per quanto sia bella la strategia,
dovresti ogni tanto guardare ai risultati»
(Winston Churchill)
ACT
c
Chan e
Arricchire i dati per dare MAGGIORE VALORE
Mettere a terra per avere RISULTATI CONCRETI
to CLOUD
CONDIVIDERE per crescere
SEMPLIFICARE ciò che non è il proprio businessIn qualunque punto del vostro «viaggio» siate…
SPOSTIAMOCI IBM può darvi supporto per completare la il
percorso, per mitigare rischi e costi e accelerare
SULLE
l’innovazione, con tre drivers:
NUVOLE PER
METTERE A
Sicurezza di Portabilità Gestione
livello semplice e rapida coerente del
enterprise in un di dati e cloud e
TERRA
ambiente cloud applicazioni su automazione su
ibrido cloud ibrido cloud diversi
IL VALORE 20 %
IBM Cloud Strategy
Journey to Cloud 14 in 4
applicazioni
portate in CLOUD
Think 2019 / DOC ID / Month XX, 2019 / © 2019 IBM Corporation 13Thank you
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