Sustainability Report 2018 - Grecotel Lux Me Rhodos
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Sustainability Report 2018
01 | O U R C O M P A N Y
3
CONTENTS
OUR COMPANY ENVIRONMENTAL DIMENSION
Grecotel Hotels & Resorts Environmental program
A tribute To Hospitality Energy
Awards & Recognition Water
List of Hotels Waste and Recycling
Chemical Usage
OUR HOTEL
Welcome Note from General Manager SOCIAL DIMENSION
Corporate governance Social Program
Location & Facilities Employees
Partnerships
SUSTAINABLE DEVELOPEMENT Local Community
The Three Dimensions Clients
Sustainability Report
2017 Performance Highlights ECONOMIC DIMENSION
We Believe – We Do –We will Economic Program
01 | O U R C O M P A N Y
5
01
OUR COMPANY
GRECOTEL HOTELS & RESORTS are mostly proud of its people: reliable, kind and
Dedicated to mastering the craft of welcoming welcoming, they have been our loyal companions
luxury in the hospitality industry, Grecotel Hotels during our 40 year journey in Greece’s most
and Resorts, the leading hotel chain in Greece, exciting luxury travel story
delivers sophisticated lifestyle experiences for
travelers in the country’s most beautiful A TRIBUTE TO HOSPITALITY
destinations. The story of the largest and most successful Greek
luxury hotel group is above all personal. Nikos
Inspired by its superb beachfront location, each of Daskalantonakis started his long journey in tourism
the 30 luxury hotels and resorts in the Grecotel from his birthplace of Rethymno, Crete. Nikos
collection all over Greece, is a unique architectural Daskalantonakis, along with his older brother
experience in itself and a paradise of opulent Takis, looked further ahead, realizing that blue
amenities, gourmet restaurants and luxurious, well skies and sparkling seas were only enough to
thought-of details, all embodying the essence of attract visitors’ interest: high standards of quality
the genuine Greek hospitality and responsiveness to tourists’ needs were the key
to keeping them and to the future. And it’s this
Grecotel is part of the N. Daskalantonakis Group of vision that powers the Grecotel’s unique concept of
Companies, which includes among others city and hospitality that is rooted in Greek culture and style.
resort affiliated hotels, the Agreco traditional farm
and line of products from Crete and the Danilia On entering the tourism business, Nikos
traditional village and museum in Corfu. Having Daskalantonakis adopted a philosophy that has
been awarded with over 2000 international awards remained unchanged for 40 years: to employ the
by guests and the most prestigious international most highly-qualified professionals; to offer
tourism organizations, Grecotel Hotels and Resorts genuine Cretan hospitality; to be an innovator in
01 | O U R C O M P A N Y
tourism; to invest and improve the infrastructure in • 2008 - European ʻʼEcolabel for Tourist
the luxury hotel market. Servicesʼʼ from the Ministry of the
Environment
Today, Grecotel properties occupy prime locations • 2008 - Development of Management
around Greece and are far more than just resorts— Systems and certification with ISO 22000
they are destinations. Grecotel resorts on the for Health & Safety in Food
islands of Crete, Corfu, Rhodes, Kos, Mykonos, • 2007 - Accredited with the ISO 14001
and in the prime mainland regions of Sounio south international certification for environmental
of Athens, Halkidiki in the north and Kyllini in the management
legendary Peloponnese have their own character, • The Grecotel Environmental Program was
from ultra-luxury boutique hotels to magnificent used as an example in the publication
resorts on sprawling estates and family-friendly or Agenda 21 for the Global Travel & Tourism
all-inclusive holiday-lands for quality vacations or Industry.
romantic hideaways and luxurious spas. But they • 2001 “Green Planet” of the Swiss Tourism
all share three things in common: a quality Organization KUONI TRAVEL
environment, signature service, and singular • 1996-1999 Hotelplan Environment Award.
locations. • 1998 EIBTM “Greening of Business
Tourism” Award.
It has been more than 40 years since Nikos
• 1994 OMEPO award to Grecotel for its
Daskalantonakis laid the foundations for Greece’s
cultural programme
premiere luxury resort chain when he opened his
• 1994-2010 ''TUI Umwelt Champion'' Most
first hotel on Crete. Today, Grecotel is a
Environmental Hotel Group Worldwide
destination-venue for people from all walks of life
from the customers of the largest tourist
who through the years have become members of
organization in Europe “TUI AG”
the family of guests who have enjoyed Grecotel’s
• 1992 & 1993 “World Aware Award” from
signature hospitality. Through the years, Grecotel
Thompson tour operator (UK).
has created memories for you and you have helped
• 1993 ''Philoxenia Award'' from the Greek
us reach our milestones.
Government for the company contribution
to quality tourism, upgrading the tourism
AWARDS & RECOGNITION
product and taking initiatives in the field of
environment.
• 300 Sea Turtle nests in Crete protected in
• 1993 Deutscher Reisebuero Veband
cooperation between 'Archelon'
(DRV) “International Environment Award
• Travelife - Gold Awards
• TUI ECO-RESORT eco-label for quality
tourism product respecting local natural
and social values
.
7
LIST OF HOTELS Grecotel, offers a full range of accommodation
services with luxury & all inclusive hotels and
resorts around Greece.
HOTEL CITY COUNTRY TYPE
AMIRANDES CRETE Greece Exclusive Resort
CRETA PALACE CRETE Greece Luxury Hotel & Resort
LUX ME WHITE PALACE CRETE Greece LUX ME Resort
CLUB MARINE PALACE & SUITES CRETE Greece All-inclusive Resort
PLAZA SPA Apartments CRETE Greece Grecotel Apartments
VILLA OLIVA CRETE Greece Grecotel Apartments
CARAMEL CRETE Greece Exclusive Resort
MELI PALACE CRETE Greece All-inclusive Resort
CORFU IMPERIAL CORFU Greece Exclusive Resort
LUX ME DAPHNILA BAY DASSIA CORFU Greece LUX ME Resort
EVA PALACE CORFU Greece Luxury Hotel & Resort
KOS IMPERIAL THALASSO KOS Greece Luxury Hotel & Resort
ROYAL PARK KOS Greece All-inclusive Resort
LUX ME RHODOS RHODOS Greece LUX ME Resort
PELLA BEACH CHALKIDIKI Greece Family Resort
ATTICA CAPE SOUNIO ATTICA Greece Exclusive Resort
MYKONOS BLU MYKONOS Greece Exclusive Resort
PALLAS ATHENA ATTICA Greece City Hotel
VOULIAGMENI SUITES ATTICA Greece City Hotel
ASTIR*EGNATIA ALEXANDROUPOLIS Greece City Hotel
LARISSA IMPERIAL LARISSA Greece City Hotel
RIVIERA OLYMPIA & AQUA PARK PELOPONNESE Greece Luxury Hotel & Resort
MANDOLA ROSA & AQUA PARK PELOPONNESE Greece Exclusive Resort
OLYMPIA RIVIERA & AQUA PARK PELOPONNESE Greece Luxury Hotel & Resort
OLYMPIA OASIS & AQUA PARK PELOPONNESE Greece Luxury Hotel & Resort
OLYMPIA OASIS VILLAGE & AQUA PARK PELOPONNESE Greece All-inclusive Resort
CASA MARRON PELOPONNESE Greece All-inclusive Resort
FILOXENIA KALAMATA PELOPONNESE Greece Family Resort
01 | O U R C O M P A N Y
9
the quality of our hotels is equal to the quality of the
holidays’ environment. Thus, in 1992 we
introduced a program of environmental
management and protection by establishing a
02 professional Environmental Department in the
Grecotel’s Head Offices.
OUR HOTEL By developing Environmental Management and
Sustainability procedures, the hotel defines all the
Located near Rhodes Town, the best-preserved
environmental aspects of its operations and has
medieval town in Europe, Rhodos Royal is a
established policies and programs that aim to
seaside resort that features an excellent range of
continuously improve its performance and results.
all-inclusive facilities complemented by high
The hotel aims through the goals setting, the
standards of service. One of the highlights of this
programs implemented, the procedures
hotel is the friendly staff. Add seafront colorful
performance evaluation and through revising
gardens, exceptional range of swimming options
measures, aims and objectives.
including a delightful beach with crystal clear
Now Grecotel Rhodos Royal has reached a
water, gardens lush with palms and hibiscus, the
milestone in the release of our first sustainability
scent of salty sea air and flowers wafting for a
report. This report reflects the best examples of our
stellar setting.
company and areas of growth. We see
sustainability as an integration of economic,
This beloved resort got a royal revamp:
environmental and social considerations as well as
guestrooms in the main building have been
corporate values. We incorporate these values into
completely renovated and redecorated. Striking
our business strategy.
reds, corals, golds, and blues are the hues of
Without a doubt, our most valuable resource is our
Rhodes’s magnificent sunrise and the shades in
people our stuff. In 2015, our employees spent a
which we will envelope you. In 2018, a water
lot of hours in informal and formal training. The
paradise welcomes guests with the transformation
training Program was planned in a way that would
of the island’s only bungalow resort-village that
meet all the important factors in our philosophy,
upgrades all bungalows with incredible water
managing sustainability, guest’s satisfaction, staff
features, amazing venues, pools and facilities.
improvement, community progress .
This report represents a first step in our journey to
becoming an even more sustainable company.
You will hear and see a lot more from us in the
coming years as our efforts will continue. We will
be expanding the report to include more
information on our operations. We also will provide
regular updates on our performance.
WELCOME NOTE FROM GENERAL MANAGER Thank you for spending some time to have a look
at our Sustainability Report and using this
Today the situation of the Natural Environment opportunity to learn more about Rhodos Royal
demands immediate action worldwide. In Grecotel, Resort.
the largest hotel chain in Greece, we believe that
02 | O U R H O T E LCORPORATE GOVERNANCE all employees and for managing human rights.
Rhodos Royal is managed by the general manager Human Resources Manager is also responsible for
Mr Manos Yannoulakis and the management team. • managing he business supports,
A sustainability committee is led by Mr Manos • communicating and working with the local
Yannoulakis and has the responsibility for all the community, local business and
environmental actions and management. • protecting local culture and traditions
Human Resources Manager has the responsibility All employees regularly report the Top
for managing the welfare and labor standards of Management on their areas of responsibility.
General
Manager
Human
F&B Guest Chief Rooms IT Resources
Manager Services Engineer Division Technician
Manager
FACILITIES • 2.050 m² freshwater swimming pools with
children & paddling area
A sparkling exclusive resort on the north-eastern • Elixir Beauty Spa with fitness facilities
coast line of Rhodes for the privileged and • Indoor pool with a pyramid-shaped glass
perceptive inspired by the legendary Greek roof
hospitality. This unique hideaway sets new • Hairdresser upon request
standards of privacy and exclusivity. • Lounges and terraces
• Mini market with Agreco Farm Products
on sale
• Prime stretch of superb beach
• Grecoland children’s club
• 322 guestrooms, bungalows and family
• Wide range of sports facilities
rooms
• Free of charge full WiFi coverage in all
• Papillions Cafeteria/Brasserie
hotel areas and guest rooms
• Yachting Club Restaurant
• Helios Main Restaurant
• M. Butterfly Asian Restaurant
• Beach Bar
• Lounge Bar
11SERVICES • Complimentary Satellite TV services
At Rhodos Royal the management and staff are on • Hotel services guide in at least two
hand to make every moment of your stay languages
memorable. Selected services may incur an extra • Baby Sitting Services upon request with
charge extra charge
• Extra baby cot on request
• Multilingual staff • Children’s services include: highchairs,
• Guest Relations & Privilege Club services early dinners
• 24-hour reception • Postal Services - Express Courier Service
• Luggage transportation • Private Car Park
• Wake-Up Call service • Dry cleaning/ pressing service
• Early breakfast service • Towel change by request
• Lunch box service, upon request • Animation
• Extended breakfast service (longer than 3 • MONEY: All major credit cards are
hours) accepted, money exchange at reception,
• Kettle (water boiler) and tea/ coffee nearest bank 3km, Auto Bank: 100m
making facilities upon request
• Reception / Concierge services include:
Messages, Car Rental / Excursions,
Airline information, Bank-Exchange,
Credit cards
02 | O U R H O T E L13
03 | S U S T A I N A B I L I T Y D E V E L O P M E N T
15
03 | S U S T A I N A B I L I T Y D E V E L O P M E N T
03
SUSTAINABL E DEVELOPMENT
Sustainable development is development that • Environmental Sustainability:
meets the needs of the present without We are living within the means of our
compromising the ability of future generations to natural resources. To live in true
meet their own needs. Sustainable development environmental sustainability we need to
encompasses three dimensions: economic, ensure that we are consuming our natural
environmental and social. resources, such as energy fuels, land,
water etc., at a sustainable rate.
THREE DIMENSIONS OF SUSTAINABILITY
• Social Sustainability:
Integration of the economic, social and
Social sustainability is the ability of society,
environmental dimensions is key to achieving
or any social system, to persistently
sustainable development.
achieve a good social wellbeing. Achieving
social sustainability ensures that the social
wellbeing can be maintained in the long
term.
• Economic Sustainability:
Economic sustainability requires that a
business uses its resources efficiently and
responsibly so that it can operate in a
sustainable manner to consistently
produce an operational profit. Without an
operational profit a business cannot
sustain its activities. Without acting
responsibly and using its resources
efficiently a company will not be able to
sustain its activities in the long term.
17Organizational Sustainability The report outlines our management practices, as
Rhodos Royal on a daily basis to develop its well as our company targets and achievements for
working plan in a way that is progressively more each area of interest (environment, society and
responsible towards the environment and the economy). In each area, through the application of
community. For this purpose, we create the dedicated policies. (see Annex), we attempt to
“Green team”. The team follows the maximize the benefits of our operation and share
environmental Program and the commitments of the value created.
the general Grecotel policies. It focuses on three Many of the case studies, highlights and targets
main areas: environment, society and human are coming from the central offices of the group .
resources. Green Team is responsible to ensure Nevertheless Rhodos Royal is a special product,
the implementation of environmental is a place that works out through wonderful people
measurements and initiatives for each hotel dedicated to their vision about the environment,
• The Environmental Manager is the local community, the people who worked with
responsible for the proper function of the and the quests
Environmental Program and to Our sustainability team, working with experts,
communicate this policy to all staff and identified the topics covered and the performance
customers. indicators collected are in line with industry
• The entire staff is responsible to promote, standards and recognized reporting benchmarks,
support and implement the Environmental e.g. the T.U.V Austria. We believe this report
Program through their daily work. provides a fair and accurate representation of our
• The Managing Director is committed to sustainability performance.
provide all the necessary means for the
proper operation and the constant The report is based on the three most important
improving of the Environmental Program. modules: clients, employees, results. Combining
these three elements guarantees coherent actions
ABOUT THIS REPORT and ensures pro-effective organizational culture.
Sustainable report aims to provide accessible and In the first module concerning clients attention is
comparable information in Grecotel’s practices on focused on hospitability, exceeding mediocrity and
its economic, environmental, and social impacts, empathy. An important element is innovation
and hence its contributions – positive or negative which is supposed to form the basis for the Hotel’s
– towards the goal of sustainable development. competitive advantage.
Through this process, Grecoel identifies its In the second module the central figure is an
significant impacts on the economy, the employee. Therefore the stress is on the
environment, and/or society and discloses them in environment favoring development of employees’
accordance with a globally-accepted standard. competences. The key words are here: trust and
mutual respect. Openness and transparency are
This is the second public sustainability report of to be achieved through training and peer care.
Rhodos Royal and covers 2017 season (reporting The last module points to efficiency, innovations
periods are from opening to the closing day). and selling techniques.
03 | S U S T A I N A B I L I T Y D E V E L O P M E N T2018 SUSTAINABLE PERFORMANCE HIGHLIGHTS
Water consumption remained
9320 Kg of
at the same levels with the
waste was recycled
addition of a new pool
Water consumption remained
100% LED lighting in the
Blue Flag Awarded at the same levels as previous
guestrooms.
year
Activities in local
HACCP Awarded Travelife awarded
community
19WE BELIEVE – WE DO – WE WILL
SUSTAINABILITY DIMENSIONS
ENVIROMENTAL SOCIAL ECONOMIC
We believe
Our impact to the local community is
understood and nurtured
Economic Sustainability focuses on the
• Continuous improvement in our • Discuss with the local community for
following major areas:
Corporate and Social Responsibility mutual benefits
(CSR) Strategy • Effectively support the needs of the • Maximize profit
• Encourage our business partners to local community • Deliver quality products and services
follow Grecotel Policies and quality • Respect the protect the • Implement economy of scale
Standards internationally proclaimed human • Enhance work efficiency
• Meet all relevant legislation rights • Engage local partners
• Transparency for our business • Equal employment opportunity
policies and practices
We do
• Keep updated policies and
procedures • Provide information through websites
• Ensure that the Green Team has and reports
all the required Resources • Communicate constantly with the • Achieve Economic Sustainability
• establish realistic Green goals for local authorities by continual enhancements of
each department • Make donations to local and efficiency and quality of work, as
international causes and projects well as maximizing benefits for our
• Follow ISO 14001 Principles
• Encourage Guest and Team stakeholders
• Set targets on Energy and Water
Members to donate • Seek Constantly boosting
Reduction
• Terminate partnerships where competitiveness and
• Check if funding / loans are
human rights violations or child labor demonstrating the key role of
available for investment in new
is discovered tourism in the Greek economy.
technology
• Hire people regardless any personal
• Encourage staff to put forward their
characteristics
own suggestions for water reduction
• Training programs for team members
We will
• Implement a Waste management • Prolong opening season
Framework • Guest Satisfaction Surveys • New Market opportunities
• Annual sustainability report • Continue the partnership with the • Use Satisfaction Questionnaires and
• Compare total and departmental Children’s Smile Surveys to improve services and be
consumption figures with hotel • Encourage more internal promotions competitive to the market
industry benchmarks • Update and enrich the already • improve performance and
• Train staff to make prudent use of existing handbooks (Pre-Arrival, increasethe number of arrivals and
environmental indicators and how to Initial Training and Care) overnight stays, while improving
maintain equipment for optimum improving the distribution of demand
energy-efficiency over time.
03 | S U S T A I N A B I L I T Y D E V E L O P M E N T21
04
ENVIRONMENTAL DIMENSION
In 1992, Grecotel became the first Mediterranean potential impact on the local environment.
hotel group to undertake eco-audits in its hotels The Management is committed to:
according to EU standards and formed an • Comply with the law, rules and regulations
environment and culture department in its head related to the hotel activities and have an
office operations department. The environmental impact on the environment.
initiatives, including the formation of a unique • Evaluate the environmental implications of the
agricultural department which supplies biological hotel activities with the goal to minimize or
produce to the hotels, have resulted in the Group eliminate any harmful effects.
being honoured with the most • Take any action needed in order to prevent any
prestigious environmental awards worldwide. form of pollution that will affect the local natural
Grecotel is now a textbook example in leading residential environment and the quality of
tourism schools and universities. tourism services provided.
Rhodos Royal hotel as member of the Grecotel • Aim for continuous improvement through
hotels chain, recognizes the importance the setting new goals and continual research for
protection of the environment plays is the improved environmental practices.
sustainable development of tourism. Therefore, • To work closely with local government,
Grecotel Rhodos Royal implements Environmental authorities and local community in order to
Management System which discloses our integrate local perspectives into environmental
commitment for the development of a sustainable protection decision making.
tourism destination with respect to the environment
and the local communities. Procedures. Applications inside the hotels
By developing Environmental Management Grecotel performs eco-auditing in its hotels. On the
procedures, the hotel defines all the environmental basis of its findings, improvements have been
aspects of its operations and has established made in the following fields.
policies that aim to reduce minimize and manage • Waste management (liquid & solid)
its environmental impact, continuously improve its • Water & energy saving
environmental performance and results. Grecotel’s
• Pollution control
environmental policy covers all aspects of our
• Production of organic plants, flowers and
operation that could cause, or contribute to, a
vegetables in hotel gardens
04 | E N V I R O M E N T A L D I M E N S I O N• Composting
• Sustainable coastal management AGRECO: A traditional village farm
• Environmental friendly purchasing policy
In Crete, far away from the busy tourist hubs, the
• Public awareness & communication
rich traditions of rural life endure. After all,
(personnel, guests, associates, press)
agriculture remains an important part of the island's
local economy and the Cretan way of life.
Applications outside the hotels
As a result, Grecotel's Agreco farm opened its
Protecting and highlighting natural, historical and
gates in 2001, near Adele village, Crete. This
cultural locations or monuments.
privately owned 40,000-sq estate is an innovative
Natural Environment
display of environmentally friendly methods for
• Blue Flags on the beaches of Grecotel
traditional and modern cultivation and breeding.
hotels
Agreco was created by Nikos Daskalantonakis,
• "Caretta caretta'' sea turtle nesting
founder of N.Daskalantonakis-Grecotel Group, as
beaches in Rethymno, Crete & West
part of his vision of offering guests wholesome,
Peloponnese
farm-fresh produce while supporting sustainable
• Support environmental programs which development of rural areas. Especially in Crete,
protect wild life & natural reserves where hospitality has been a tradition since the
Historical & Cultural Heritage days of Zeus, welcoming someone into your home
• Ancient Eleftherna, Crete is admitting them to your family.
• Saint Irene monastery, Crete The idea behind it is to educate local farmers and
Agriculture Sector Grecotel visitors about the traditional ways of
• Agreco Farm Rethymno, Crete – the production and the original Cretan way of living.
showcase of Grecotel agro-tourism The overall objective is to give visitors a first-hand
• Promotion of local, organic, traditional experience of the traditional production methods of
products in the hotel restaurants and mini traditional Greek products, namely olive oil, olives,
markets honey, wine, jams, local herbs.
• Technical assistance to local producers Agreco also serves as an educational institution,
opening new ways for the development of
Environmental awareness & training agriculture, so it can progressively convey new
Environmental awareness is succeeded though: environmental ideas to the farmers around Crete.
• Booklets, Information Leaflets, Seminars, Agreco produces ecological products which
Slide Shows, Hotel Brochures, Grecotel meet all EU standards and are certified with the
Magazine, Eco-cultural animation program ISO22000:05, thereby demonstrating that
for Grecotel Guests & Employees: cultivation is possible without the use of chemicals
• Workshops, Conference, Publications, that ultimately pollute the soil, water and our own
Case Studies and Lectures in Tourism health.
Schools, Press Conference, Support of Grecotel proudly represents a landmark example
NGO's Training Programs for Local since the decade of ‘90s, being the first hotel
Communities, Institutions, Universities, connection program with the local production
Suppliers, NGO's, members of tourism and has established the institution of the contract-
sector based agriculture to strengthen and support the
23local community along with local farmers and - Pick fresh vegetables from the organic
producers to deliver their various goods to Grecotel gardens to enjoy later.
hotels in the city of Rethymnon. - Collect hen eggs to make village-style
The Agreco project is aimed at preserving Crete's scrambled eggs.
traditional way of cultivating land and therefore has - Milk the goats.
far-reaching cultural implications. A selection of - Help shearing the sheep.
other organic products from smallholders in other - Taste the fresh milk and see how local
regions of Crete supplement the range of products cheese is made.
produced under the name AgrecoFarms (cheese, - Make Cretan cheese pies.
organic blossom and pine honey, organic olive oil, … and at the end of the day, when guests brief
olives, raisins etc. as well as a special line of farming career comes to an end, guests can sit
personal care products made with pure natural back at the farm’s Taverna with dramatic views
ingredients: shampoo, hair conditioner, hair mask, over vineyards, olive groves and the sparkling
foam bath, hand cream etc.) Aegean sea and enjoy a healthy and nutritious
Cretan menu. Only fresh, organic farm produce is
Shaped by hand, every stone at Agreco preserves used in the menu and the preparation is done
the delicate balance between man and nature, the entirely in the farm kitchens.
farm and its buildings stand in perfect harmony with Agreco forms a successful sustainability case on
the landscape. A watermill, a wood-burning oven, its own that:
a wine cellar, workshops depending on the season - successfully interconnects primary sector
such as a room for drying aromatic herbs, a large with tourism
preserving kitchen buzzing with women making - continues Cretan tradition
preserves from summer fruit or veggies and putting - is a unique example of Cretan hospitality
up tomatoes in paste, St.Nicholas church, a mini - connects with participation and
zoo with animals such as deer’s, wild goats (kri-kri), disseminates at local events, school
rabbits, quails, partridges, pigeons, peacocks, visits, media visits, conferences, events
ostriches, donkeys, turkeys, sheep, cows, chickens etc.
etc.). The Farm operates from May to November - supports small local producers
daily. - supports local community by being a
significant employer
- represents at its best and develops
At Agreco a guest can experience the unique and Crete’s unique culture, history
special program “Be a Farmer for a day” and the - shows the local cuisine and strengthens
“Young Farmers” for the little ones with seasonal the Cretan gastronomic identity
activities such as: - cooperates with local and regional
- Learn to cook and prepare stuffed Authorities
vegetables (tomatoes, peppers, zucchini)
- Make farmhouse bread and bake it in the
wood-burning oven. Try it fresh from the ENVIRONMENTAL PROGRAM
oven, dipped in virgin olive oil. Grecotel Environmental Program was used as an
- Pick vine leaves to make the famous example in the publication Agenda 21 for the
Greek dolmadakia. Global Travel & Tourism Industry. It includes
04 | E N V I R O M E N T A L D I M E N S I O Nactivities inside and outside the hotels and it Energy Savings from lighting
focuses in 4 Key Performance Indicators (KPI) • Use improved fluorescent lamps
• Energy • Use super metal halide fluorescent lamps
• Water • Use electronic fluorescent ballasts
• Waste and Recycling • Use improved luminaries
• Chemicals • Motion sensors, timing devices
• Provide information and warning labels for
ENERGY guests and staff
Energy consumption is the main contributor to • Use daylight effectively within the building
direct and indirect GHG emissions which affect the • Public awareness and communication
climate change. By creating the necessary Energy Savings from equipment
infrastructure and using the latest available • Use high-efficiency equipment when
technology in energy management, we endeavor replacing old equipment throughout the
to reduce our energy consumption and maximize hotels (including in kitchens, offices,
the use of renewable energy. Advanced materials laundries, etc.)
and systems are installed in the buildings of o to • Electric magnetic keycards for the
reduce energy consumption. These include: automatic interruption of lighting and
• Energy-efficient window panes electrical appliances (except
• A high-quality, external wall insulation refrigerator)
system that significantly reduces energy losses Training - Awareness
by wrapping the building in a thermally resistant • Training to our staff for the best working
envelope practices in how to save energy
• Low energy technology lighting
• Housekeeping Training We train
• Electronic lighting ballasts
housekeepers in how to reduce both
• Central lighting control systems
water, and energy consumption.
1|When entering guest bedrooms,
Energy Saving measures
amongst other things, housekeepers
should:
Energy Savings from cooling
2|Turn off all appliances such as TVs
• Reduce external loads from incident solar 3| Allow natural sunlight in
radiation by providing proper shading of 4| Turn off the air conditioning, or adjust to
the building a reasonable temperature.
• Replace window frames that form a cold
bridge, and/or install double glazed
windows, to reduce cold transfer
coefficient Promote Customers Participation
• Obtain increased efficiency through proper Customer contribution to reducing Energy
maintenance of the Cooling system consumption and succeed the Energy goals.
• Use natural cooling techniques Customers are informed about Hotels actions and
• Use Night ventilation techniques, ceiling they are welcome to participate. Notices with ways
fans
25to help the Hotel succeed its energy goals are left changed more frequently, please let us
inside the rooms. know by placing this card on the pillow in
• Please the Lights off when not in use the morning.
• Please remember to close all windows and
doors when heating or air-conditioning is Promote Employees Participation
on All the employees are trained in how to reduce
• It is our policy to change linen every 3 both water, and energy consumption in their
days. Should you wish for your linen to be working area.
04 | E N V I R O M E N T A L D I M E N S I O NENERGY INDICATOR
Total Annual Energy Consumption
3.000.000
2.500.000
KWh
2.000.000
1.500.000
2.477.037
1.000.000 1.891.755 1.923.089
1.638.000
500.000
0
BASELINE YEAR 1.891.755
PREVIOUS SEASON 2017 1.923.089
CURRENT SEASON 2018 2.477.037
NEXT YEAR TARGET 2019 1.638.000
Annual Energy consumption per Guest Day
25,00
KWh / Guest Day
20,00
15,00
10,00 21,08
17,09
15,19
12,85
5,00
0,00
BASELINE YEAR 17,09
PREVIOUS SEASON 2017 15,19
CURRENT SEASON 2018 21,08
NEXT YEAR TARGET 2019 12,85
The increase of the energy for 2018 is caused by the fact that we placed heat pumps and zeroed the oil.
In 2019 Sustainability Report, we will name “Base Line Year” the year 2018.
27ENERGY INDICATOR
Energy Consumption per Source 2018
(KWh)
153.332
170.085
Electric Power (KWh)
Gas (KWh)
Petroleum (Kwh)
2.153.620
04 | E N V I R O M E N T A L D I M E N S I O NENERGY INDICATOR
Monthly Energy Consumption
600.000
500.000
400.000
KWh
300.000
525.186 503.871
437.239 449.293
200.000
308.659
252.789
100.000
0
MAY JUN JUL AUG SEPT OCT
CURRENT SEASON 2018 252.789 437.239 525.186 503.871 449.293 308.659
Monthly Energy Consumption per Guest Day
50,00
45,00
43,16
40,00
KWh / Guest Day
35,00
30,00
23,07
25,00 21,18
20,00 19,87
15,00 19,08
18,29
10,00
5,00
0,00
MAY JUN JUL AUG SEPT OCT
CURRENT SEASON 2018 43,16 19,87 19,08 18,29 21,18 23,07
29ENERGY INDICATOR
ENERGY ASSESMENT
123851,85
Airconditioning
495407,40
Lightning
Kitchen and Laudry
1238518,50 Equipment
Warm Water Boilers
371555,55
Rest
247703,70
The main energy consuming consumption sources in a hotel are:
• cooling rooms,
• lighting,
• hot water use and other energy consuming activities by guests,
• preparing meals
• swimming pool,
• others
The relative importance of the different energy end-uses is described as follows: Air conditioning
(heating/cooling, ventilation) is the largest single end-user of energy in hotels, accounting for approximately
50% of the total consumption. Hot water usage is the second largest user, accounting for up to 20% of the
total energy demand. such as catering and laundry also account for a considerable share of energy
consumption,(15%). 10% per cent is used for lighting.
04 | E N V I R O M E N T A L D I M E N S I O NWATER have a good return on investment and have a
Water scarcity is a recognized global problem, with neutral or positive impact on the guest
demand for water projected to exceed supply by experience.
40% by 2030.
Plan, Implement, and Monitor
The implementation of a sustainable tourism
Creating a plan that details the hotel water use
development is directly linked with the availability
profile and identifies the targeted areas for
of water resources in the local area and their
efficiency improvements in those uses along with
management. Water quality and availability are
expected costs and benefits will help guide
considered to be a major sustainability risk that is
implementation. After the selected efficiency
being addressed through the implementation of
measures are put into action, it is important to
appropriate short and long-term policies.
monitor changes in water use
The quality of water is monitored in cooperation
with accredited laboratories. At the same time, WATER SAVING MEASURES
continuous efforts are made to reduce water needs A series of water-saving measures have being
Grecotel following all the national and international applied, based on best available practices that
legislation ensure that the source of the water does focus on consumption monitoring (e.g. leak control,
not affect the local supply or local environment in improved efficiency), including educational
any way. programs for visitors. Below you can see the most
All waste water, including rain water are disposed important actions taken in order to reduce the
of in a controlled way in order to protect areas lying Water consumption per area
outside the boundaries of a property from
becoming contaminated by water, chemicals, Bathrooms
pollutants, effluent and other materials. • Flow restrictors to showers, taps and
flushes
Measure Water Use • Maintenance
The first step was to start measuring water
consumption and set some tangible targets. It’s Laundry
vital to know our start point (baseline year) and • Run the washing machine only with a full
find out how much water is consumed and how it load.
is divided among the various uses such as in the • Check regularly for leaking dump valves,
guest rooms and common areas. ensure that all water inlet valves are
closing properly and check that level
Identify, Evaluate, and Select Efficiency controls on water reuse tanks are working
Measures properly
Precise and extensive measurements reveal
• Use the correct amount of soap to load
opportunities for reducing water use and provide
size so extra rinsing is not required.
the foundation for developing a strategy. It is
important to evaluate and rank the various options • Ensure that the water flow rates are
in terms of cost-effectiveness and qualitative adjusted to the manufacturer’s
factors such as the impact on the guest recommended setting
experience. Ideally, the selected measures will
31• Only use dishwashers on full load
• When buying washing machines, look out
for a good water consumption rating
Where outsourced, ask your supplier what
Housekeeping
procedures they have in place to reduce water and
• Procedures in place and training to inform
energy use
housekeeping on how they can reduce
water use.
Swimming pools • Adhere to hotel reuse linen/towel
Swimming pool can increase fresh water program to reduce laundry.
consumption up to 10%. These steps will help • Make sure linen/towel changing cards
ensure no water is wasted. and other water conservation cards are in
place for guests to find and easily read.
• Conduct regular maintenance to prevent • Minimize water use during the room
leaks. Checking for leaks is best done by cleaning wherever possible.
reading water meters last thing at night • Turn off the tap during cleaning if not
and first thing in the morning being used for cleaning purposes.
• Backwash the swimming pool every two • Flush the toilet only when necessary
to three days rather than daily. during cleaning.
• Report leaking faucets and showerheads
• Push-button showers by the pool to
to maintenance immediately.
reduce water use
• Report running toilets and toilets that
flush poorly or have other issues
Watering
Rhodos Royal hotel is located on an area of Promote Customers Participation / Awareness
approximately 70 acres, of which about 17% is We give the opportunity to our guests to reduce
occupied by gardens. About 13% is covered with the water consumption
natural turf while the remaining 4% consists of • Turn off the tap when you brush your
flowering plants and various trees. teeth – this can save 6 liters of water per
To cover the hotel's gardening needs in the hotel, minute.
stalled pipes and pop ups with mp rotators are
• We have place a systern displacement
used.
device in your toilet cistern to reduce the
The hotel is divided into 4 zones and each living is
volume of water used in each flush Take
controlled by its own program. Start times are
a shorter shower. Shower can use
different, with the first starting at 21:15 and last
anything between 6 and 45 liters per
stopping at 6:30 at dawn. Starting time varies
minute
regularly depending on differences in external
• Follow our washing towels policy. It is our
conditions (temperature, air and sunshine)
policy to change linen every 3 days.
For Gardening purposes Irrigation water is used
Should you wish for your linen to be
changed more frequently, please let us
Kitchens
know by placing the blue card on the
• Taps in kitchens should have a maximum
pillow in the morning
flow of 10 liters per minute
04 | E N V I R O M E N T A L D I M E N S I O N• Give for washing only the really
necessary clothes Promote Employees Participation / Awareness
• Avoid filling the bathtub with water
whenever you want to take a bath. It’s Strategies to improve water savings will require
preferable to take a shower and install staff participation to be successful. We have
water saving shower heads. Communicate the management’s commitment to
• Check faucets and pipes for leaks water reduction and the subsequent objectives and
regularly. A small drip from a worn faucet goals to all employees
washer can waste many Litters of water Keeping staff informed of water savings efforts,
daily asking them to share ideas and take leadership,
• Check the water flow in every tap. Make and ensuring staff feel invested in and responsible
sure it’s not too high. If you install flow for reaching efficiency goals help maximize the
restrictors, can save approximately half of impact of efforts.
the water you use.
33WATER INDICATOR
Annual Water Consumption
50000
45000
40000
35000
30000
Lt
25000
46196 44710 45.740 46000
20000
15000
10000
5000
0
BASELINE YEAR 46196
PREVIOUS SEASON 2017 44710
CURRENT SEASON 2018 45.740
NEXT YEAR TARGET 2019 46000
Annual Water Consumption per Guest Day
0,45
0,40
Lt / Guest Day
0,35
0,30
0,25
0,20 0,42 0,39
0,35 0,36
0,15
0,10
0,05
0,00
Annual Water consumption
per accomodation (Lt/accomodation)
BASELINE YEAR 0,42
PREVIOUS SEASON 2017 0,35
CURRENT SEASON 2018 0,39
NEXT YEAR TARGET 2019 0,36
Rhodos Royal Calculating the water used per guest per night by dividing the total water consumed in guest
rooms by the number of guests for that month gives a more clear image regarding the real consumption of
the hotel. The Total Consumption has been decreasing the last years.
04 | E N V I R O M E N T A L D I M E N S I O NWATER INDICATOR
Water Consumption per Source 2017
(Lt)
0
Irrigation (m3)
Municipal (m3)
45.740
35WATER INDICATOR
WATER INDICATOR
WATER ASSESMENT
Annual Water Consumption
12000
4574,00
10000
8000
13722,00 Guest Rooms
6861,00 6000
9.786 9.595
F&B (inc. Kitchen)
Lt
4000 8.575
6.142 6.142 Gardens 5.500
2000
Laundry
0
MAY JUN JULRestrooms
AUG SEP
and public toilets OCT
6861,00
2018 Monthly Water Rest (HVAC, Pools etc)
6142 6142 9786 9595 8575 5500
Consumption
9148,00
4574,00
Monthly Water Consumption per Guest Day
The main water consuming activities in a hotel are:
• Guest Rooms (30%)
1,20
• Kitchen (20%)
• Laundry (15%) 1,00
1,05
• Gardens (10%) 0,80
Lt / Guest Day
0,60
0,40
0,40 0,41
0,36 0,35
0,20 0,28
0,00
MAY JUN JUL AUG SEPT OCT
CURRENT SEASON 2018 1,05 0,28 0,36 0,35 0,40 0,41
•
04 | E N V I R O M E N T A L D I M E N S I O N37
WASTE - RECYCLING • The hotel’s liquid waste is treated in
the local wastewater treatment plant
In Rhodos Royal Hotel understand the importance of the Municipality
of waste management and its effect on the • Regular chemical and microbiological
environment. We are committed to minimizing analyses of water (drinking water, sea &
waste production by employing Reduction, training, pool water) are conducted by a certified
and Recycling techniques at every stage of our laboratory.
operation. We are committed to ensuring that all • All cleaning agents and detergents are
operations and activities are fully compliant with all selected according to environmentally
current waste management policy. friendly standards regarding their
We aim to reduce the amount of waste we create composition, packaging and usage.
to as little as possible. Some waste is unavoidable, • All the refrigerant substances used in
but we can still make a positive difference to the the hotel are ozone friendly (compliant
environment. The integrated waste management with the international legislation)
system has been designed on the principles of • We implement the HACCP and the ISO
waste reduction, reuse and recycling. Waste is 22000 food and hygiene safety
separated into the following types: paper, plastic, management system.
glass, used oil, batteries, cartridges Grecotel is committed to the sustainable
management of our operations in a way that
WASTE MANAGEMENT MEASURES reverses land degradation while protecting and
• Rhodos Royal is connected to the preserving the ecologically important habitats
wastewater treatment plant of the surrounding the existing and future sites
Municipality of Rhodos The sea, apart from a significant tourism asset,
• Recycle glass, plastic, papers, particularly important for Greece, is a key natural
lamps,electrical devices resources provider and a major carbon sink
• In Grecotel we separate waste according contributing to the mitigation of climate change.
to local authority guidance. Separate Bins: The coastal areas support numerous human
In order to recycle aluminium cans, glass activities vital for the development and the
bottles , separate bins could be made coherence of human societies
available in the kitchen and bar so that
these items can be easily recycled. Promote Customers Participation
• Soap Dispensers: Refillable liquid soap Customers can help the Waste management plan
dispensers are used in the public toilettes by: keep saving our environment by always using
and in the kitchens instead of soap bars. the recycle bins
This minimizes waste by not needing to
throw away used soap bars Promote Employees Participation
• We return: glass bottles for water, beer, Employees are required to:
soft drinks, wine, plastic water bottles, • become familiar with the type of waste
pallets, beer barrels etc. and their appropriate handling and
• All quantities are reported annually disposal methods, and
Control of pollution of natural resources
04 | E N V I R O M E N T A L D I M E N S I O N• adopt the procedures for waste
separation using the correct color coded
bags and bins.
Objectives
• Categorization of the different types of
waste
• Identify areas of waste production
throughout the hotels.
• Employ effective waste management
practices to identify the most efficient
methods to reduce the production of
waste.
• Manage the process to ensure compliance
with best practice.
• Through training and support, ensure that
all staff is aware of their responsibilities
under Grecotel environmental policy and
how compliance can be achieved and
maintained.
39WASTE AND RECYCLING INDICATOR
Annual Recycling Records
14.000
12.000
10.000
Kg
8.000
6.000 12.471 11.867
9.320
4.000
6.361
2.000
0
BASELINE YEAR 12.471
PREVIOUS SEASON 2017 6.361
CURRENT SEASON 2018 9.320
NEXT YEAR TARGET 2019 11.867
Recycling per material
Recycling per material
13 150
1.145
Cooked Oil (Kg)
Glass (Kg)
Plastic (Kg)
Paper (Kg)
Batteries(Kg)
Ink Cartridges (Kg)
Lamps (Kg)
8.000
We recycle: paper, plastic, glass, batteries, electronic equipment, used cooking oil, ink cartridges
04 | E N V I R O M E N T A L D I M E N S I O NHAZARDOUS SUBSTANCES USAGE
The environment is totally affected by the
hazardous substances. Rhodos Royal keeps a list
of all hazardous substances used (e.g. chemicals,
hazardous materials, light bulbs, batteries,
ink/toner cartridges etc.)
All hazardous substances are used safely
according to the manufacturer instructions and are
stored safely, in line with national and international
standards.
Chemical are dispose safely, in line with national
and international standards and collected by a fully
licensed contractor
The usage of chemicals is limited and only from
special trained staff members All the employees
who handle any chemical products and substances
receive an annual training regarding the Correct
use of the chemicals (quantity, required Personal
protective equipment) and the Possible harmful
effects
.
41CHEMICAL USE INDICATOR
Annual Cleaning Chemicals
9000
8000
7000
6000
Lt
5000
4000 7.800
7.168
3000 5.658
2000 4500
1000
0
BASELINE YEAR 4500
PREVIOUS SEASON 2017 5.658
CURRENT SEASON 2018 7.168
NEXT YEAR TARGET 2019 7.800
Annual chemical used in swimming pools
4500
4000
3500
3000
Kg
2500
2000 3.830
1500 2.886 3.000
1000 1907
500
0
BASELINE YEAR 1907
PREVIOUS SEASON 2017 3.830
CURRENT SEASON 2018 2.886
NEXT YEAR TARGET 2019 3.000
•
05 | S O C I A L D I M E N S I O NENVIROMENTAL DIMENSION
ENERGY WATER WASTE – RECYCLING CHEMICALS
Environmental Programs and Goals
TOTAL ENERGY TOTAL WATER
CONSUMPTION CONSUMPTION
Warehouse for storage of
(ELECTRIC, GAS, (IRRIGATION AND CLEANING CHEMICALS
hazardous solid waste and
PETROLEUM) MUNICIPAL) Stabilization of consumption
training of personnel.
Reduction in consumption Reduction in consumption
by 2% by 2%
SWIMMING POOL
Overview of energy saving Overview of energy saving
Start recycling used soap. CHEMICAL
methods methods
Stabilization of consumption
Encourage customer and -
Gradual replacement of old staff to use environmental
Research on alternative,
Cleaning of lamps and taps / showers in rooms friendly transportation such
more environmental friendly
fixtures and communal toilets with as & bicycle walking to
Chemicals
new ones (flow reduction) nearby village and
surrounding areas
Research on the use of
recycled paper or other
Training to all employees Gradual replacement of old Send Environmental
environmental friendly,
regarding energy efficient washing Machines with Questionnaire to all
chlorine-free and eco-
actions in their departments more efficient new models suppliers.
labeled material on
stationery products
Research on reuse of
Send Environmental
Annual measurement of gas packaging parts such as
Questionnaire to all
and boiler efficiency bottle caps / soap
suppliers.
dispensers
Gradually increase the use
of energy-saving lamps in Re-check the ability to
common areas (indoor create compost from
Training to all employees
public areas, lobby, organic kitchen, garden,
restaurants, outdoor public beach.
spaces).
Send Environmental Send Environmental
Questionnaire to all Questionnaire to all
suppliers. suppliers.
Training to all employees
4305 | S O C I A L D I M E N S I O N
05
SOCIAL DIMENSION
In Grecotel we recognize Corporate Social periodic review of Grecotel's equal opportunity
Responsibility, significant importance within the policy and monitors the effects and the
industry, as well as in the media and among application of this policy across the company.
consumers
We regard direct or indirect discrimination, EMPLOYEES
victimization and harassment as a serious The main concern of Grecotel all these decades is
matter. Employees who fail to comply with this the uninterrupted support of the Company for the
policy will be subject to the Company’s professional and personal development of all
disciplinary procedure. All breaches of this policy employees, but also to make them contributors to
will be regarded as serious disciplinary matters the overall vision of Grecotel. Indicative benefits of
and will, if there has been victimization, Grecotel for its staff are the blood bank,
intentional discrimination or deliberate continuous performance management through
harassment be regarded as potential gross training and development programs, trips abroad,
misconduct leading to summary dismissal. residence for staff, bonus program, special rates
Grecotel recognizes that misunderstandings can when staying in company's hotels and providing
arise where people of a different sex, interests loans.
and cultures work together. Any employee who All our employees receive extensive training in
believes that he or she is being treated in a way order to develop their skills and take an active role
that is contrary to this policy should raise the in promoting a culture of contribution to sustainable
issue with their Department Manager. If an development. Our employment policies promote an
employee feels that it is inappropriate to inspiring, safe and secure working environment for
approach their Department Manager he or she all, safeguarding equality and eliminating
may contact the Human Resources Department. discrimination based on gender, religion,
The Human Resources Department carries out a nationality or sexual orientation.
45complete the construction of our health and safety
• A mentor is taking care every new handbook that became a general prototype in
member Grecotel hotels and resort
• We provide them with three Human Rights We support and respect the
different handbooks which explains in protection of internationally proclaimed human
details all the aspects of their profession. rights;
• Weekly food Program , Breakfast, All employees are responsible for complying with
Lunch ,Dinner social policy and for ensuring that the standards
• Separate closets and staff toilets of behavior required by the company are observed
• We provide opportunities to by:
develop new skills, e.g. languages • Treating others on their merits and
courses, winology, barista training, butler disassociating themselves from any
service form of direct or indirect discrimination,
• Involve staff in hotel operations victimization or harassment.
and invite their comments regarding • Bringing to the attention of their
improvements. Department Manager any suspected
• Encourage seasonal staff to return working practice in breach of this policy.
next year,. And
• Untypical benefits such as flexible • Working together to promote a
hours, job sharing, pensions, free transfer harmonious working environment free
by hotels bus, blood donation, medical from discrimination, harassment and
insurance. bullying.
• Increase the feeling that they • Any employee who violates any of the
belong to one of the best hotels in Europe company’s rules or fails to perform to the
and this is a huge plus in their CV. satisfaction of this Hotel will be subject to
discipline. Rhodos Royal always tries to
Health and Safety provide the same opportunities to each
Rhodos Royal puts the same emphasis on guest human and stands on that by all means.
safety as it does on its team members. We
undertake comprehensive risk assessments – Creating new job opportunities
following the national and international standards – The implementation of a sustainable tourism
our purpose is to identify the like hood and the business model creates new jobs and business
severity of all risks in any place in the hotel – and opportunities due to its direct links with most of the
then we put out risk reduction plan. sectors of the local economy.
We are always try to be equipped with all
necessary safety tools and signage, we carry out Equal opportunities
frequent quality checks from internal and external In Rhodos Royal everyone is equal. Any illegal
cooperators such TUI Safety control, SGS, Travel discrimination based on factors such as race, color,
life, Grecotel safety team. creed, national origin, gender, age, disability or
During 2017, there were 2 cases of guests injuries handicap, including illegal harassment, is strictly
and three cases of illness,. Our main goal for 2016 prohibited.
is to minimize to zero all these incidents. We also
05 | S O C I A L D I M E N S I O NA separate harassment policy is included in this objective, the Organization deals with the daily
handbook. problems children encounter.
Rhodos Royal employed 206 employees in 2018. The Organization’s main concern is defending
This number is divided almost equally to male (108) children's rights, not just on paper but in practice as
and female (98) . The majority of employees (159) well, providing services to children on a 24-hour, 7
are from Greece. 47 people are from foreign days a week, 365 days a year-basis, working for
countries and the rest are Greeks. their physical, mental, and psychological stability.
“The Smile of the Child” cooperates closely with
• We invest in youth ! 96 colleagues 18-29 state authorities (Police, the General Attorney’s
years old Office, hospitals etc.) but also with all responsible
• We trust the middle age ! 43 colleagues individuals wishing to contribute to alleviating
30-39 years old issues affecting children.
• We learn from the experienced ones! 37 As a voluntary Organization, “The Smile of the
colleagues 40-49 years old Child” supports all relevant institutions so as to
• We respect the older ! 30 colleagues 50- promote their efficiency in handling children’s
64 years old issues.
• The management team consists from 17
people which 6 of them are women LOCAL COMMUNITY
Rhodos Royal growth is directly linked to the
Training development and principles prosperity of the destination. Contributing
All our employees receive training to familiarize significantly to the local economy and supporting
them with the company’s core values and code of regional development is a key priority.
conduct and attend thorough training programs in • We effectively support the needs of the
order to develop their skills and enhance their local community and implement initiatives
career opportunities. accordingly
All our associates receive our policies and they are • Our impact on the local and wider
asked to follow the same principles community is understood and nurtured.
• Dialogue with local communities is
Accomplishments youth careers encouraged for mutual benefit.
Rhodos Royal always protects and invests in Sustainable tourism creates the necessary
young people from local tourism schools; we are momentum for the continuous, inclusive and
recognized for our exemplary practices in sustainable economic development of Crete. It
corporate school practice and responsibility. Every creates links with agriculture and service-providing
year we give the opportunity to the best students to sectors and stimulates the development of key
succeed as professionals in other Grecotel hotel infrastructure (road construction, upgrade of airport
facilities) and the provision of financial services
PARTNERSHIPS AND DONATIONS from which the local economy as a whole can
PARTNER WITH "The Smile of the Child" "THE benefit. The revenue generated by the increase in
SMILE OF THE CHILD" is a non-profit voluntary tourist arrivals in the region has a positive direct
Organization. It is based on sentiment and impact on a wide range of economic sectors
emotions but it goes beyond that and turns incorporated in the tourism value chain. The
everything it represents into actions. As its main positive impact from tourism growth on income and
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