2019 C SR REPORT - Lactalis Ingredients
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CSR REPORT 2019
LACTALIS INGREDIENTS
CSR Report
2019
2 3
Editorial
Bringing together all our initiatives,
explaining our actions and priorities,
and detailing the impacts of our activities
is something new for Lactalis Ingredients.
This report is the result.
What is not new, is the sense of responsibility that inspires us each morning,
whatever our position within the company.
Even less so is the solidarity we feel towards the territories that we live
in and fully support.
Finally, what has always been a constant is the priority given to the clients
who trust us and whose demands for information on the broad range of
our responsibilities is increasing.
This document, through its clarity, ease of access to significant information
and comprehensive focus, illustrates the meaning of our development
model, in which the idea of responsibility has its rightful place.
And always has done.
JEAN-LUC BORDEAU
Chief executive of Lactalis Ingredients
5
Contents
P 04
Editorial
Responsible
P 06 and enjoyable
Introduction - Contents
P 08
nutrition
Presentation of the approach P 28
Issue
P 10
Ensuring food safety and encourage
Interview with
better nutrition for everyone
Jean-Luc Bordeau
P 30
The wider picture
Meeting Jessie Braire
Responsible
for the planet
P 14 Responsible
Issue
Reducing our carbon footprint
for the people
P 34
P 16
Issue
The wider picture
Maintaining health and safety
Lactalis chooses thermal solar
at work
energy
P 36
P 18
Issue
Issue
Quality of work life
Preserving water resources
P 38
P 20
Issue
Focus
Encouraging better professional
Why is water an issue?
development and inclusion
P 22
P 40
The wider picture
The wider picture
The new water treatment plant
Career paths
P 24
Issue
Animal welfare
P 44
Procedures
P 46
Indicators
P 48
Acknowledgements
7
LACTALIS INGREDIENTS
17 Partnerships
for the Goals
1 No
Poverty
WHAT ARE THE ISSUES?
16 Peace,
Justice
and Strong 2 Zero
Hunger
Institutions
Presentation of the 15 Life on
Land
3 Good Health
and Well-Being
approach, main issues 4 Quality
14 Life Below
Water Education
LACTALIS INGREDIENTS AND THE CSR: OPERATIONAL IMPLEMENTATION REFERENCE DOCUMENT
POLICY FRAMEWORK The CSR approach is a question of general SDG
The history of Lactalis is intertwined with philosophy with increased operational SUSTAINABLE To provide a reference
DEVELOPMENT
that of rural areas. Our family-run business
has expressed its sense of responsibility and
implementation. We consider easy access to
relevant information to be the first rule of
13 Climat
Action 5 Gender
Equality
framework that is relevant to
the Group’s organisation and
sustainability for more than 85 years. Our conduct. This is made possible through the its international character,
first responsibility is to ensure the sustaina- publication of our first CSR report, which is Lactalis has adopted the
bility of our business through economic steered by a cross-disciplinary working
12 Responsable United Nations’ agenda
performance, which alone can sustainably
preserve our independence and freedom of
group representing all departments within
the company, taking its international scope
Consumption
and Production 6 Clean Water
and Sanitation including 17 sustainable
development goals (SDGs).
action. We know that performance will be into account. 11 Sustainable
Cities and
Communities This graph shows the
sustainable if it contributes to a transition in objectives and targets that
agriculture that enables farmers to make a SEDEX
10 Reduced
Inequalities
9 Industry, 7 Affordable
and Clean
Energy
are relevant to the Group’s
living and the population to have access to To include the entire value chain in its
Innovation
activity. The table opposite
8
and
Infrastructure Decent
healthy food while jointly protecting our approach, Lactalis Ingredients is part of the work and provides a link to the major
shared asset: nature. Economic
Sedex programme, a collaborative platform Growth initiatives or practices by
Lactalis Ingredients has formalised its for sharing responsible sourcing data in rela- Lactalis Ingredients as
approach to responsibility and sustainability. tion to the supply chain. The company calls for presented in this report
This includes the economic, social, environ- regular audits to be performed at its plants. (pagination indicated).
mental, and societal aspects of its activities. These cover the following themes: safety, the
For each issue, we have determined the environment, social and ethical business Lactalis Ingredients targets
company’s responsibility, the corresponding issues. Sedex consolidates the prerequisites,
engagements and initiatives, and indicators formalises good practices and is the standard 2.1 Health safety P28 7.2 Renewable energy P16
for progress. This framework is the action reference for the group.
guide presented to all our employees and 2.2 Nutritional value P28 7.3 Energy efficiency P16
other involved parties.
4.3 & 4.4 Training/Skills development: P38 Local socio-economic
8.1 P34
dynamics
4.5 Equal treatment P36
8.8 Health and safety at work P34
6.3 & 6.4 Protection of water resources P18
6.6 Renewable energy P18 Protection of biodiversity
15.1 P24
and animal welfare
15.5 Climatic impact P14
8 PREMIER
CSR RAPPORT
REPORT 2019 RSE - 2020 99
LACTALIS INGREDIENTS
INTERVIEW
“We are part of the rural community.
We bring our expertise, technology
and commitment.”
INTERVIEW WITH JEAN-LUC BORDEAU
CHIEF EXECUTIVE OF LACTALIS INGREDIENTS
What motivated you to This crisis confirms and How do you involve clients and I feel totally committed to How is the core of Lactalis elderly. It must be said that the 1
: These 5 principles
were outlined by the
publish your first CSR report? reinforces the validity of the in this process? an adventure that supports Ingredients profession end consumer on this market Farm Animal Welfare
Lactalis has always been aware commitments and choices The dynamics we have initiated progress in rural activity, which concerned? has increasingly high, even Council in 1992. They
technical, requirements and are included in the
of the major social issues that presented in this report. already actively involve clients. is not highlighted enough. Lactalis Ingredients’ rationale
definition of animal
affect its activities. To make Over the past few years, we is to bring value to Lactalis expectations. welfare by the World
progress in all areas and What is the general have strengthened our What does this progress Group’s milk and whey Lactalis Ingredients’ process Organisation for
Animal Health.
enhance communication and framework for your relationship with them: we include? surpluses, in order to market control meets these (OIE). See page 24
dialogue with our clients, approach? have put more resources into It overlaps with our client and them to food manufacturers. requirements. Indeed, there is
we decided to formalise this Lactalis Ingredients is in line enabling them to benefit from consumer concerns and covers Consequently, the core of our a demand for naturalness
procedure. with Lactalis Group’s ambition our technological advances and all the issues that have been profession is concerned on throughout society. It echoes
to provide healthy, tasty food. the results of our research and identified, such as the several levels. Food safety is the unique and irreplaceable
This CSR report is being Furthermore, we are part of development efforts, but have different programmes to assist subject to continued effort natural nutritional value
published at a time when the the Group’s recently adopted also been more attentive to and support of farmers, on the throughout all production of milk.
Covid19 crisis has caused action plan that determines their concerns to provide them theme of animal welfare, stages, the principle of
disruption on many levels. the Group’s responsibilities in with all the information they for example (see page 24). continued improvement
In this context, what is the terms of governance, need concerning our products. Regarding this example, the means we constantly progress.
point of maintaining this enjoyable and responsible This first report bears witness entire Lactalis Group pays There is also what we might
publication? nutrition, social and societal to this. special attention to this issue. call the field of nutritional
The crisis we are experiencing aspects and finally the impact We act pragmatically to reach quality. The division’s drying
echoes all CSR issues. This is of our activity on the planet. How do you integrate beyond the good intentions activity enables populations
true for our absolute priority From an operational point of upstream issues? level and carry out an analysis that do not have local milk
which is the safety and health view, many issues are driven We are part of the rural of the situation. In France, collection to enjoy the benefits
of people. It is also true for the by the different departments. community. We bring our 163 audits have been carried of milk in powder form.
continuity of our activities in They have their own specific expertise, technology, and out among volunteer farmers Lactalis Ingredients goes much
terms of the role we play in the action plans monitored by a commitment. We have a strong to obtain data and calibrate further in this field by carrying
food industry, I am thinking working group that stimulates relationship with our farmers. the Group’s ambitions. The out many research programmes.
of the regions that may have progress and puts the Their job goes far beyond just criteria outlined in the new The division makes dairy
feared a supply chain company in project mode. providing milk. Farmers guidelines apply the five protein concentrates and
breakdown. This is true in This report is the result of that participate directly in the fundamental freedoms for isolates for nutrition products.
relation to the solidarity and work. Finally, our commitment quality of our landscapes, the animals1. In concrete terms, This provides quality proteins
particularly responsible was formalised by way of a environment, and rural we encourage and support the for different groups of the
behaviour that we have seminar to bring all our preservation and development. efforts of dairy farmers population: children, athletes,
observed within our teams. employees together. My grandfather was a farmer, breeders in this field. undernourished patients, the
10 CSR REPORT 2019 11
INTRODUCTION
Responsible for the Planet
The Group considers the environmental
issue for all upstream impacts, as it does
for the processing stage.
The main concerns for Lactalis Ingredients are
• the carbon footprint,
• water resources,
• animal welfare.
The main contributor to Lactalis Ingredients’ carbon footprint resides in
its drying activity, which requires large heating installations and usually
has high energy requirements.
Lactalis Ingredients’ water footprint includes use both upstream and during
the processing stage, and downstream management of effluents to preserve
the natural ecosystem, waterways, and groundwater.
Animal welfare is a theme that is addressed by the Group by means of
assistance and support to farmers.
13
LACTALIS INGREDIENTS
WHAT ARE THE ISSUES? OUR INITIATIVES
Our Carbon
EFFORTS UPSTREAM AMONG FARMERS TRIALS
The Group is attentive to the upstream carbon A study contract has been signed with a start-up
footprint: for producing hot water using solar power at
Footprint • CAP’2ER (Calcul Automatisé des Performances
Environnementales en Élevage de Ruminants -
Automated Calculation of the Environmental
the Verdun site. This solar plant will be one of
the largest thermal solar plants supplying an
industrial site with 4.5 ha of solar panels produ-
INDICATORS
cing water at a temperature of 90°C for the
Performance of Ruminant Rearing) allows for
Lactalis Ingredients’ carbon footprint
0.53 t
drying site. In Retiers, we have introduced the
assessment of the environmental impact on the
use of solid recovered fuel (SRF) in addition to
scale of a ruminant-rearing farm. Participation in
resides in its drying activity, which the assessment is voluntary. Lactalis Group
natural gas.
requires large heating installations and sends one of its trained dairy technicians to
the farm to assess all environmental impacts, COMMON SENSE AND SUITABLE SHOES!
of CO2 per tonne produced
GRI 305-1
high energy requirements. particularly the carbon footprint.
The Group contributes financially to the cost
Managing energy consumption and adapting it
to the real needs of a site is at the heart of a
Direct greenhouse gas
emissions (CO2)
of planting hedges on grazing land. For each strategy to reduce greenhouse gas emissions.
In Retiers, Christophe Guérin, This implies that, above all, reducing the
farm, Lactalis aims to increase wooded areas
Energy Manager is steering the site’s Consequently, energy savings and the use of alternative energies (new fuels) are
with at least 60% of grazing plots providing footprint requires practice in the field: Target for 2025
energy transition. the two preferred methods of reducing Lactalis Ingredients’ carbon footprint.
natural shaded areas that contribute to carbon “Every day, I walk around my site. I check that
storage and preserve biodiversity.
• The Clairalim* scheme also incorporates several
good practices to reduce greenhouse gas
there are no leaks, that the boiler has been set
correctly, I put on my boots and go out into the
field!’ says one site manager.”
-10 %
emissions by optimising dairy cow feed. CENTRALISING PRODUCTION TOOLS
RESEARCH AND DEVELOPMENT
Centralising factories concentrates the impacts, 94.77%
but also the potential to reduce them signifi- CAP sur l’Avenir*’ guidelines
The Group is heavily invested in developing cantly. It reduces the loss of materials, makes compliance rate - environment
alternative energies, particularly new fuels the cleaning process easier and limits energy
(steam supply, use of non-recycled waste). consumption. * “CAP sur l’Avenir” is a
This is an area in which significant results and
good practices policy
considerable advances in technology can be REDUCING THE LOSS OF MATERIALS launched in 1999 and
expected within 15 to 20 years. regularly updated since
Reducing the loss of materials has always been
part of the Group’s DNA and is an efficient way then. These guidelines
PROGRAMME FOR CONVERSION TO integrate several
to reduce our impact on the environment. In
NATURAL GAS elements including
concrete terms, it means not treating materials good practices to limit
Lactalis Ingredients is conducting a comprehensive at a loss. From one manufacturer to another, greenhouse gas
programme to convert sites from heavy fuel oil there are significant differences and in the case emissions: energy
to natural gas. All sites are concerned, and the of external acquisitions, the Group endeavours diagnosis of livestock
plan will be complete in 2020. The Retiers site, to relay this culture that leads to immediate buildings, treating
that currently uses coal, will also undergo the progress. bedding to control the
same transition to natural gas by the end of heating temperature, or
2020. the installation of milk
pre-coolers or heat
recovery units on milk
tanks.
*T
his scheme, set up by Lactalis among manufacturers of feed for livestock, consists in improving the composition
and contents of these foodstuffs by eliminating soya bean and incorporating flax.
14 CSR REPORT 2019 15
15
LACTALIS INGREDIENTS
THE WIDER PICTURE
Solar plant project
at the Verdun site
Lactalis has chosen thermal The energy produced by more than 15,000 m²
of large solar thermal collectors will be stored
solar energy to reduce its CO2 in a hot water storage tank then carried to
emissions. the site through pipes.
of our steam consumption, and thus reduce Environment and Energy Management) heat
“This is a fundamentally innovative and groun-
our gas consumption. We are committed to fund. The Grand Est region is also investing
In a year’s time, the Lacto Serum France plant, dbreaking project since it is the first time that
buying energy from the power plant for in this major project which has been met with
specialising in drying will partially operate such a facility will be connected to a spray drying local approval for the activity it will bring to
25 years,’ says Mahmoud Kamal, manager of
using solar energy. Keen to reducing its car- tower, a cutting-edge industrial tool,’ says Hugo
bon footprint, Lactalis has partnered with Petat, Industry Project Manager at newHeat.
newHeat for the construction of a solar ther- ‘It was imperative for us to be part of the site
mal power plant near its Verdun site. The
mere size of the site makes it one of the
as much as possible without disrupting the pro-
duction process,” he adds. “The project, which consists in replacing
Group’s most energy intensive.
The Verdun plant produces standard and
The project, which consists in replacing fossil
fuels with carbon-free, renewable energy, fossil fuels with carbon-free, renewable
demineralised whey powder. Production of
will lead to a significant reduction in the site’s
carbon footprint and considerable ecological energy, will lead to a significant
these two ingredients requires a high consump-
tion of water and gas. In 2019, Lactalis Ingre-
benefit. Lactosol will provide roughly 8,000 MWh
of solar heat that can be used for the new
reduction in the site’s carbon footprint.”
dients engaged in considerable renovation spray dryer.
work at the site: two outdated spray dryers By helping to reduce the site’s gas consump-
were replaced by a highly efficient new dryer. tion, it will prevent the emission of roughly
This was an opportunity for the Group to 2,000 tonnes of CO2 per year or practically the Lacto Serum France site. For their part, companies and the contribution it will make
reconsider its energy supply. 50,000 tonnes over 25 years, the duration of newHeat will ensure the running and main- to local and national goals to reduce green-
Work on the Lactosol thermal solar power the contract signed between Lactalis and the tenance of the installation during the entire house gas emissions in the fight against
plant will start in the summer 2020. It will be Bordeaux-based start-up newHeat. duration of the contract. The cost of Lactosol is climate change.
in Fromeréville-les-Vallons and will be the €5 million part of which is covered by
largest in Europe to be connected to an indus- ‘Our service provider will provide us with hot the ADEME (Agence de l’Environnement et
trial process. It will span close to five hectares. water so we will be able to do without part de la Maîtrise de l’Énergie - Agency for the
16 CSR REPORT 2019 17
LACTALIS INGREDIENTS
WHAT ARE THE ISSUES? OUR INITIATIVES
Preserving
UPSTREAM: “CAP SUR L’AVENIR” CLEANING: A CLOSELY MONITORED ACTIVITY
As early as 1999, Lactalis Group decided to go Water management figures prominently in the
beyond collective endeavours by launching its continuous improvement programmes and is
Water Resources “Cap sur l’Avenir” guidelines which are updated
regularly. The breeders who participate are
committed to adopting practices that save
therefore subject to regular monitoring. With
respect to cleaning, the objective is to standar-
dise practices. The installation of CIP (Clean in
energy and water and protect resources (e.g. Place) equipment at the division’s plants means
Water resources are a major issue for the effluent storage). water can be recycled and limits drawing water
unnecessarily.
dairy sector. It is even more so for Lactalis TECHNICAL SUPPORT
WATER TREATMENT PLANTS MANAGED
The Lactalis Group uses the CAP’2ER audit, an
Ingredients due to the processing stage assessment and technical support tool that LIKE FACTORIES
assesses the impact at livestock farm level and The Group has a simple rule: consider the water
that represents 30% of its water integrates several indicators including water treatment plant in the same way as a manufac-
footprint. quality. turing plant.
DEVELOPING THE ORGANIC SECTOR HIGHLY EFFICIENT WATER TREATMENT
As the leading player in organic dairy products in PLANTS INDICATORS
LACTALIS INGREDIENTS’ WATER FOOTPRINT INCLUDES:
France, Lactalis encourages the development of Most sites have their own water treatment plant.
the organic sector, which is more ethical in terms Analyses of the pollution load of discharges as The division has chosen two
•u
pstream use: livestock watering, cleaning the milking parlours, production of water conservation. Several studies have they enter or exit the treatment plant, combined indicators that reflect its
of fodder and cereal crops to feed the herds, shown that phosphate and nitrogen emissions in with the quantification of losses, make it possible ambitions in terms of reducing
•u
se during the processing stage: essentially cleaning equipment to meet consumption and preserving
water on organic milk-producing farms were to assess the quantities of water and the materials
resources and biodiversity:
hygiene quality requirements, lower than those on traditional farms. Indeed, discharged in detail. Concerning treatment of
8.63m
•d
ownstream management of effluents to preserve the natural ecosystem, measuring eutrophication, expressed as a waste water, the Lactalis Group has quite a track
waterways, and groundwater. phosphate (PO4) equivalent, and calculated by record: it set up its first water treatment plant
considering the run-off of phosphorus particles over 40 years ago. Today, investment in La Société 3
and nitrogen leaching, is revealing in this respect. Laitière de Mayenne’s new water treatment
On the 60 farms in the network of farms studied plant, which is a model for the Group, proves that of water consumed per tonne
in 2011 by the Brittany Chamber of Agriculture, the Group’s ambition is still intact. produced
the risk of eutrophication is lower in an organic
system than in a conventional one (23 kilos PO4/ RECOVERING WATER FROM MILK
ha compared to 40 kilos for conventional). The Lactalis Group has expertise in process Target for 2025
-5
water recovery practices1. This water has been
GOOD PRACTICES recovered for many years in most of the Group’s
The Lactalis Group assists producers (through dairy ingredients plants, thus reducing the need
%
funding, training, technical support) and encou- to draw water from elsewhere.
rages the adoption of high standards in terms
0.43kg
of water quality, fighting wastefulness and REACHING OUT TO STAKEHOLDERS
effluent management. To go further still, the Group has reached out to
stakeholders, particularly those who use water
FIGHTING WASTEFULNESS (for fishing, recreation, and sports). per tonne produced
Very early on, the Group’s industrial culture of
rigorous management of raw materials contri- COD from water-treatment
buted to defining the process for fighting plant
wastefulness of resources. Indicators for water
consumption and loss of materials in waste
water have been reported daily for more than 1
ater extracted during concentration/drying
w
30 years. operations.
18 CSR REPORT 2019 19
19LACTALIS INGREDIENTS
FOCUS
Why is water
a challenge?
At a time when water availability is becoming more and more critical on a
global scale and water stress is increasing in many regions of the world,
it is essential for the dairy sector, and all the more so for Lactalis
Ingredients, to identify levers for adaptation and potential for progress
in order to make the best possible contribution to managing and
economising this resource.
The main impacts on water each production cycle the instal- equipment with water is syste- powder, this water is loaded with Consequently, recycling evapo- maximum level of 125 mg/l of
resources for Lactalis Ingredients lations need to be cleaned. This matic at each stage of the process: organic matter that is a compo- ration water is confined to a peri- COD1 in water discharged into
Division concern the consumption is even more relevant as hygiene • cleaning milk collection trucks nent of milk. After appropriate meter that is still too limited. the natural environment after
and discharge of waste water into standards always tend to become and the tankers of the transpor- treatment, it is already reused in Whether it results from cleaning treatment). The division has had
the natural environment after more stringent. The installation ters involved in internal logistics, the industry for certain opera-
treatment. It is worth noting that of CIP (Clean in Place) equipment • cleaning closed-circuit process tions such as cleaning the outside
the division returns more water
than it consumes, since this water
at Lactalis Ingredients’ plants
means water can be recycled and
equipment (transfer pipes,
manufacturing tanks, evapora-
of trucks, premises, and floors.
The Group has a strong track The cleaning of equipment
comes from the raw material used
(milk) from which the dry matter
“wasting water” during cleaning
is limited, leading to significant
tors, spray dryers, etc.). Cleaning
is often carried out by specially
record in these practices. Reco-
very, treatment, and reuse of eva-
with water is systematic
is extracted and used as ingre- savings. It is also worth remem- designed, water-saving CIP (recy- poration condensates have been
dients. Generally speaking, clea- bering that centralisation carried cling loop), in place for several decades in
ning is the most important activity, out in the 2000s reduced the num- • cleaning workshops: floors and most plants, whether in Retiers, or the industrial process, this its own waste water treatment
far ahead of steam production to ber of sites in favour of high- the outside of equipment, France (Ille-et-Vilaine), in Villar- water can have an impact on the plants since as early as 1973, mee-
power the boilers required for performance units. This made it • water consumption linked to robledo, Spain, in Nampa, United natural ecosystem and cannot be ting stringent treatment stan-
the pasteurisation operation, or possible to rationalise overall the toilet facilities, hygiene of States or Tres de Maio, Brazil. Pro- discharged. Management and dards that enable it to return the
the manufacturing process itself. consumption and ultimately gene- the premises and workers. gress in treatment techniques treatment after processing are resource to the environment wit-
rate savings. In other words, if, (sorting and oxidation, osmosis, also essential. While some of the hout causing it any harm. Given
The Group has a well-established particularly in mature countries, The division does all it can to nanofiltration…) suggest the matter contained in such water what is at stake, the installation
resource management culture there are large-scale plants hou- circulate good practices on the range of reuse of this water will could be part of a virtuous circu- of high-performance equipment,
that encourages operators to sing production lines with subs- matter. Downstream, the issue increase. However, there is gene- lar economy by being used as land in the hands of trained personnel,
1
The COD, or Chemical
adjust the quantities consumed tantial installations, at both Lac- of waste water management is rally a surplus: recycling it is com- spreading, the risk of pollution is is a major focus of the division Oxygen Demand, makes
as closely as possible to needs. talis Ingredients and Group level, also central to Lactalis Ingre- plex, and much of this alternative nevertheless real if it is discharged that invests heavily in this area. it possible to assess the
But the increase in the number all industrial tools use less water. dients’ activity as it produces eva- resource is not yet recovered. The directly into the natural environ- In this respect, the new Société pollution load of waste
water. This is the
of product references, due to poration water during processing. array of regulations and the costs ment. Furthermore, legislation Laitière de Mayenne water treat- consumption of oxygen
market segmentation, has an In view of the public health issues that the processing systems provides a framework for prac- ment plant is symbolic (see fol- by strong chemical
oxidants to oxidise
immediate effect on the increase at stake and the associated bac- Recovered by concentration represent means it is difficult to tices involving industrial effluents lowing page). organic and mineral
of required volumes: between teriological hazard, cleaning during the production of milk make it systematic and global. (European legislation imposes a substances in water.
20 CSR REPORT 2019 21LACTALIS INGREDIENTS
THE WIDER PICTURE
The new Société Laitière
de Mayenne water
treatment plant: a model
for the group
In 1973, the Lactalis Group perimeter of the Group. The project, installed preservation of the natural environment and securing the system, he compares to a tool
around an aeration basin with a capacity of operation of the plant. He therefore complies box: “If we encounter a problem, we have an
inaugurated the first of its own
11,000 m3, includes a continuous metering with the Group Industrial Manager, Philippe advisor on the end of the line who immedia-
water treatment plants in device, or “TOC-meter”, which assesses the Laborne’s instructions: if the production tely provides the solutions or commits to fin-
Mayenne. A new generation total organic carbon (TOC) content of the units are unable to comply with discharge ding them! The members of the department
water treatment plant began effluent when it arrives at the plant and trig- standards, they must be shut down. The do all they can to help us.” The surroundings
gers an alert in the event of an anomaly. A water treatment plant is second on the mor- are also considered, resulting in the choice
operating on the same site
monitoring operation that is be carried out ning agenda he discusses with the plant of turbines fixed to concrete rather than
46 years later. in addition to the daily sampling for COD management, just after human safety. He floating structures. By limiting water spray,
measures.
The water treatment plant for La Société
Laitière de Mayenne, which mainly manufac- The plant also has a tertiary safety treatment
tures dairy ingredients (casein and whey) bypass device that is triggered if an abnor- The water treatment plant has its own
began operating in February 2019 and was
designed to minimise the impact on the envi-
mally high quantity of dry matter is present
at the water treatment plant outlet. This analytics laboratory, autonomy that
ronment as much as possible. This stance
can be considered binding as the construc-
ensures compliance with discharge stan-
d a r d s . Fu r t h e r m o r e , u p s t r e a m , a n d reinforces the control of the process.
tion required considerable investment. downstream of the water treatment plant,
an effluent diversion circuit also makes it
With more than 40 years’ experience, the possible to isolate the untreated water in systematically starts his days by examining this choice has the advantage of reducing
Lactalis Group conducted the project by pur- sealed basins if there is a risk of pollution. the data collected the previous day. Trained the quantity of aerosols but also the noise
suing the aim of making this ‘new genera- Another noteworthy fact: the water treat- both internally – a plant operator must have generated. Similarly, the aeration equipment
tion’ plant a very safe water treatment site ment plant has its own testing laboratory. six months’ operational experience at one has been soundproofed. The sludge storage
for the natural environment, but also res- This autonomy not only reinforces the control of the Group’s water treatment facilities – and infrastructure, which is entirely covered,
pectful of the immediate environment in all of the process, but also the team’s reactivity externally, Matthieu Madec, is a plant ope- includes an odour treatment system. Finally,
its components. In doing so, it sets out a if the results were to lead to specific inter- rator, works full time and also reports daily the green merlon landscaping project aims
proactive policy and meets the ambitions it ventions. They are represented by the site’s on the ‘life of the plant’. Damien Le Bris fur- to hide the installations and make the view
has established in this field: this plant could ‘Environmental Safety’ manager, Damien Le ther highlights the importance of the Group’s as pleasant as possible for local residents.
serve as a model within the international Bris, who defines his role as ensuring the environment department, which beyond
22 CSR REPORT 2019 23LACTALIS INGREDIENTS
WHAT ARE THE ISSUES? OUR INITIATIVES
Animal Welfare
NEW LACTALIS GUIDELINES A SPECIAL EFFORT AMONG YOUNG DAIRY
The Group has taken the initiative of grouping FARMERS
all guidelines and criteria on animal welfare in Convinced that it is when setting up that aware-
place across Europe (France, Germany, Sweden, ness is raised, Lactalis is mobilising young
Poland) in order to establish a common farmers so that they immediately opt for
The attention that the Lactalis Group reference document (Group). A benchmark has free-stall cowsheds (as opposed to tethered
also been set for all Group companies, including cowsheds).
pays to animal welfare is based on the those that have joined recently. The new Lacta-
lis guidelines (new version of “CAP sur l’avenir”) ORGANIC-ORIENTED APPROACH
conviction that improving it is not only will include roughly 30 criteria relating to The Group’s organic-oriented approach incorpo-
compatible with production constraints animal welfare. The new version will incorpo-
rate criteria such as the absence of competition
rates notions of grazing, fair pay for producers,
animal welfare and biodiversity.
but will also benefit (among other to access water, in concrete terms: one drinking
trough for ten cows. CAP SUR L’AVENIR
things) progression in terms of food IN-DEPTH FIELD STUDIES
The Group promotes external certification
(Certipaq) of the ‘Cap sur l’Avenir’ scheme that
quality and safety. To validate its recommendations and calibrate regularly carries out audits on farms. This
the Group’s ambitions, several tests were carried ensures that requirements and procedures are
out on voluntary farms. One hundred and sixty- followed. External audits are carried out every
IN THIS FIELD, LACTALIS HAS ELABORATED AN ANIMAL WELFARE three volunteer farmers participated in the two or three years.
PROTECTION POLICY ADAPTED TO THE DIFFERENT FARMING METHODS IN study.
THE COUNTRIES WHERE MILK IS COLLECTED, BASED ON THE PRINCIPLES
AND ‘FIVE FREEDOMS’ OUTLINED BY THE O.I.E. (WORLD ORGANISATION
FOR ANIMAL HEALTH)
• f reedom from hunger and thirst – access to fresh water and adequate nutrition
to ensure the animals’ good health and vitality.
• f reedom from discomfort – suitable environment including shelter and a
comfortable rest area.
• freedom from pain, injury, and disease – prevention or quick diagnosis and
treatment.
• freedom to express normal patterns of behaviour specific to the
species – enough space, environment suited to the animals’ needs, and contact
with other cows.
• freedom from fear and distress – rearing conditions and practices that do not
cause psychological suffering.
INDICATOR
97.87%
“CAP sur l’Avenir” guidelines
compliance rate – animal
welfare
24 CSR REPORT 2019 25
25INTRODUCTION
Responsible, Enjoyable
Nutrition
Emanating from the end consumer,
a demand for naturalness exists
throughout society. It echoes the
unique and irreplaceable natural
nutritional value of milk that
we convey.
To meet these trends, it is important to name things properly and
to provide tangible information that can be checked.
This is what we are doing in the field of food safety and better
nutrition for everyone.
27LACTALIS INGREDIENTS
WHAT ARE THE ISSUES? OUR INITIATIVES
Ensure Food Safety
QUALITY ADVISORS EXTERNAL COLLABORATION, RESEARCH
Since 2015, each client has a quality advisor, a The company is permanently connected to
unique contact person for clients, both internal university scientific research. Several organisa-
and Promote Overall
and external, to gather and share reliable, trans- tions, the Institut Pasteur in Lille, Clermont
parent, and traceable information. University, the INSERM and INSEP have been
called upon to carry out and present clinical
JOB QUALITY VISITS (JQV) trials. These studies help to make progress on
Better Nutrition Product quality is managed every day within
our plants. One of the tools used to bring
awareness to everyone in their daily activities is
different themes: malnutrition among the
elderly, infant digestion and nutrition.
the JQV. With their agreement, an employee A PIONEER IN SEVERAL FIELDS
Food safety consists in ensuring food from another service observes an operator at
his workstation for roughly ten minutes. They
The Research and Development means deployed
have enabled the group to be a pioneer in several
hygiene and safety throughout the then share what they observed. It is an oppor-
tunity to point out the positive elements and
fields. This is the case for soluble milk proteins
rich in leucine, an essential amino acid that plays
food chain. congratulate the person. When the best
practices are not entirely respected, discus-
a role in muscle synthesis, or the optimisation of
whey drying to produce non-hygroscopic powder
sions make it possible to understand why and marketed under the brand name Flowhey®.
Several internal campaigns This issue is linked to that of nutritional information and, more generally, to that of give meaning to the rules in place and help the
increase employee awareness. client and consumer information, which must be totally transparent. operator improve their practices.“Quality is PRODUCT FOCUS
everybody’s business, so everyone is concerned by Development in the nutrition and speciality
the process. From the plant manager to the opera- products market is a sustainable course of
tors, everyone is involved in turn following a action. The Group’s expertise in separation
predefined schedule,” the plant quality manager techniques means it can position itself on the
explains. sports, medical and infant nutrition markets.
CONTINUED IMPROVEMENT YOPI* APPROACH
Within the plants, the continuous improvement YOPI is a global approach aimed at constantly
managers help the workshops to methodically reminding all involved within a plant (internal,
work on fundamental or recurring topics to external, regular, one-off) that consumers of
implement sustainable solutions. These people our products can be extremely sensitive. It is
are even more efficient as they regularly reflected in many actions, including communi-
exchange information within the internal cation campaigns at the heart of the workshops
network of continuous improvement managers. and for new employees.
This enables them to benefit from the
experiences and solutions implemented on
other sites.
STANDARDS THAT ARE HIGHER THAN
EUROPEAN STANDARDS
Lactalis Group standards go beyond European
regulations. The Group ensures that good practices INDICATOR
80 %
are shared whatever the maturity of the country.
of food factories
FSSC 22000
FACTORY CERTIFICATION
certified
The company has embarked on a food safety
certification process for all its plants. With the
chosen FSSC 22000 certification, based on the
Target for 2025
ISO 22000 standard, players in the food indus-
try can be sure that the company effectively
controls the dangers related to food safety.
*young, old, pregnant women,
immunocompromised individuals. 100 %
28 CSR REPORT 2019 29
29LACTALIS INGREDIENTS
THE WIDER PICTURE
Customer quality service:
all requests are
legitimate!
Meeting with Jessie Braire and confidence in the relationship with clients.
It is a question of learning to speak and listen
who has overseen the customer
to each other by considering cultural diffe-
quality service for three years. rences (profession, country, regulations), but
She testifies to a client-oriented also by making the exchange of information
mindset, based on personalised as effortless as possible. The service manages
complaints, specific requests, client audits the company is ready to open its doors, detail answering client questionnaires. Its members Ahmed Toumi, Bénédicte Doué,
relations, listening skills, its processes and listen to the auditors and also manages various indicators, summaries
Walid Chaari, Jessie Braire.
and is called upon to contribute in validating The service handles over 600
proactivity, and a scientific specifications and terms of reference. Finally, their recommendations. But the team does of which are distributed internally. Finally, it requests per year and more than
mind. the team develops a proactive strategy based not just respond to requests, it also takes the is called upon to validate client requirements
40 days of audits.
on the implementation of quality reviews and lead by organising quality reviews carried out and meet their expectations: “We consider
“Very early on we understood that all requests, assessments. among clients and sometimes at the client’s, these requests with the aim of making the
even those that are the result of a misunders- to review all current quality issues. These Lactalis Ingredient’s commitments as reliable
tanding or misuse of a product, was information “Depending on its nature, each request for infor- reviews are the subject of systematic internal as possible in a context where the specifications
that required both a specific, personalised res- mation generates exchanges with the different feedback and assessment. have become more extensive and complex.
ponse and was an opportunity for the company departments within the group. Industrial mana-
to reflect and move forward.” Jessie Braire gers, of course, quality managers, sales staff,
has been instilling this ‘client-oriented’ the purchasing department, but also supply “We are the interface of the company
approach in her service for three years. With chain teams and the marketing department,
significant experience in the agro-food sec- which are sometimes inspired by a new request. in all its dimensions.”
tor, she uses her scientific skills (chemistry/ In short, we are the interface of the company
biology) to provide information that is trans- in all its dimensions,” emphasises Jessie Braire,
parent, rigorous, and educational. who is at ease in the role of spokesperson for They provide an information base shared with In concrete terms, it takes a little time, but when
clients within the company, as well as being the client, a common reference for future it’s a yes, it’s a yes!” Jessie Braire concludes.
Bénédicte Doué, Ahmed Toumi and Walid the ‘voice of the company’ for clients. The exchanges and are also a way of keeping up Always the scientific mindset!
Chaari form the customer quality service department is also there to contribute to the to date with market developments in order
alongside Jessie Braire. Each of them manages organisation and follow-up of client audits as to understand and anticipate the main trends.
a stable client portfolio. This personalised support to the plant staff. The aim is to anti- The entire quality team is committed to client
approach was chosen to provide continuity cipate requests beforehand and ensure that satisfaction and is on the front line when
30 CSR REPORT 2019 31INTRODUCTION
Responsible
for the people
Men and women are at the heart
of the social issues and are in keeping
with the Lactalis family business model.
The main issues are
• Maintaining health and safety at work,
• Quality of work life,
• Encouraging better professional development and inclusion.
33LACTALIS INGREDIENTS
WHAT ARE THE ISSUES? OUR INITIATIVES
Worker Safety,
A STRUCTURED APPROACH AN “OFF THE JOB” COMPONENT
AT ALL LEVELS Safety culture is incomplete if the “off the job”
To establish the Group’s ‘safety roadmap’, a safety part is not treated, particularly when we know
a Priority
seminar was organised in December 2018. Thanks that the number of accidents in the home is
to the work and mobilisation of roughly one much higher than the number of accidents at
hundred people, it was possible to plan for about work. Working both on safety at work and at
fifteen subjects, with increasing levels of demand, home therefore makes it more natural to adopt
over the next few years. the correct safety reflexes. One of the tools for
The ambitions for Lactalis Ingredients and each SPECIFIC GUIDELINES DISTRIBUTED
tackling the ‘off the job’ aspect in a calm manner
is the safety minute, which allows any employee
of its sites are to: ACROSS THE ENTIRE DIVISION who so wishes to speak in a short and unpre-
The safety guidelines resulting from the safety pared manner at the beginning of a meeting, to
seminar was then distributed to all employees. share a personal safety experience: something
• develop an interdependent safety culture, where everyone is responsible for their own It specifies the division’s principles, values, they have seen on television, heard on the
safety and the safety of others, vision, and goals. The slogan: Nothing warrants radio, read in the media, etc. Safety at work and
being injured on the job. at home are always related. Another tool to get INDICATORS
• involve not only managers and their teams, but also people from outside the sites,
people involved in a fun way is the safety drawing
to move towards zero accidents.
21.87
ACTIVE “ON THE JOB” RISK PREVENTION competition for employees’ children, illustrating
Among the priorities are consignment and the risks at home and at work simultaneously.
confined spaces. The division is also attentive to The winners’ drawings will appear on the safety
risks related to transport and physical exertion, calendar for the following year. Finally, additio-
Frequency rate 1
which are the two main causes of its accidents. nal prevention messages on current issues are
Beyond the technical aspect of these problems, published throughout the year.
Job Safety Visits, a great opportunity for Lactalis Ingredients cultivates a humane and Target for 2022
benevolent approach, with local communica- INVOLVEMENT AT THE HIGHEST LEVEL
dialogue and immediate action
This tool aims to involve the managers of all departments and
tion tools: JSV (Job Safety Visits) (see focus
opposite) and safety contacts, training courses,
safety breaks. The division combines action-
Within 48 hours of an accident occurring on a
site, a telephone meeting is held between Indus-
trial Management and the Safety Unit on the one
16
at all levels to prevent risk situations, if they exist, through and result-oriented goals. hand, and the Site Manager, HR Manager, Safety
dialogue and persuasion that in turn must lead to the implication
0.47
Coordinator and the injured person’s manager
of the person who was visited. on the other hand, to analyse the incident and
How does it work? Two managers from different departments draw conclusions.
go on the job to observe how a task is carried out in real
CONTINUED IMPROVEMENT AND Severity rate
conditions. The task may be carried out by external operators.
PROGRESS STRATEGY
Above all, the idea is to make people think about practices in a
Lactalis Ingredients’ safety goals are set each
559
constructive and benevolent way, from a fresh, multi-disciplinary
perspective. Visitors may call to mind a practice that an operator year by Industrial Management. They take the
form of undertakings, which are then imple-
no longer necessarily pays attention to every day. But above all,
mented at each site.
it is about praise. Everyone has good practices: they must be Number of JSVs carried
reinforced and perpetuated. out by all managers/
month, 92% of the
Each manager must carry out two 30-minute JSVs per month. goal
The quantity is important. As is the quality of the JSVs.
Every month, nearly 600 JSVs are carried out. Six hundred
Target
opportunities to talk about safety in the field, in an operational
manner. To carry out two
JSVs per month
and per manager
34 CSR REPORT 2019 35
35LACTALIS INGREDIENTS
WHAT ARE THE ISSUES? NOS INITIATIVES
OUR
Work-Life Quality
A MANAGERIAL BAROMETER AND A QWL BROADENING THE COMPANY’S SOCIAL
ACTION PLAN REVIEWED EVERY THREE FABRIC
YEARS Since 2010, Lactalis Group has committed to
Lactalis Ingredients uses a managerial barome- welcoming, integrating and supporting its
ter to assess its employees’ level of implication, employees with disabilities through the
their perception of the missions entrusted to Lacta’Cap programme, which was renewed in
Beyond prevention in terms of health and them and their working environment. This 2018 for a further three years. The Lactalis Ingre-
MANAGERIAL
BAROMETER
barometer is associated with an action plan to dients division implements the programme’s
occupational hazards, the quality of work life improve employee satisfaction in terms of main components:
INDICATORS
76 %
career development within the division. Our
revolves around social issues relating to equity, action plan includes several initiatives relating
• events to raise awareness of disability,
• keeping employees with RQTH* in employment
diversity, work organisations, skills to:
• improving the work environment and comfort
(ergonomic equipment, work organisation,
etc.), implication rate
development and employability, and the (break rooms, cloakrooms, company restau-
rant, workshop refurbishment, etc.), • personalised aid (funding for reduced work
meaning of completed missions. • workstation layout (ergonomics, strain) and
time, CESU** cheques, etc.). Thanks to these
actions, the disabled worker recognition rate Target for 2022
work organisation,
78
increased from 3.5% to 5.6% between 2010
• a ccess to health/wellness services (sports and 2018.
For Lactalis Ingredients, the implication of its employees can be measured by their %
classes, osteopathy sessions).
degree of achievement and personal development. QWL (Quality of Work Life),
as conceived by Lactalis Ingredients, should enable employees to: * RQTH reconnaissance de la qualité de travailleur
handicapé - disabled worker status
73.8 %
• work better,
• live together better, * CESU: Chèque emploi service universel - Universal
• reach their potential. Employment Services Cheque
Each year a QWL roadmap is drawn up with employees and staff representatives. Workplace well-being
Target for 2025
75 %
36 CSR REPORT 2019 37
37LACTALIS INGREDIENTS
WHAT ARE THE ISSUES? OUR INITIATIVES
Training and
TRAINING PLAN CAREER PATH AND TRAINING
Lactalis Ingredients training plan is based on an PROGRAMMES (DETAILS IN THE WIDER
annual roadmap that is established well in PICTURE PAGE 40)
Developing Skills
advance: seventy percent of actions to be In terms of career progression and development,
carried out are planned in January of each year. various measures have been implemented:
These actions cover continued professional professional qualification certificates (PQC) for
training and internal promotion along with technical professions in both production and
integrating and retaining new employees. maintenance; training courses for managers.
Within the division, employee training and INTERNAL TRAINING INTEGRATING NEW RECRUITS
skills development addresses several issues: To expand on continued professional training, In terms of integration, several measures exist
depending on the employees’ profile: on-the-job
Lactalis Ingredients plans to centralise and
structure internal training. This necessary training supervised by an experienced techni-
• meeting the resource requirements for all professions,
change for Lactalis Ingredients has several cian for industrial professions with progressive
• preserving and renewing key expertise for the activity, advantages: training adapted to the specifici- validation of prior learning; internal professional
• developing the skills of employees at their workstations, ties of the division’s activity by experts in the training contracts offered to recently graduated
• broadening their professional perspectives within the division and the Group, profession, transfer of internal expertise, agility, engineers, and introduction seminars for
and flexibility. The division, which currently has managers. Lactalis Ingredients also promotes
•a
nd more generally, to maintaining and perpetuating our industry, which paves the pre-employment of work-study students,
56 internal instructors, intends to increase this
the way for promising, attainable career paths at all levels of study. apprentices, and trainees in order to retain these
number to fully represent all its industry exper-
tise. At Lactalis Ingredients, becoming an inter- future talents. On average, 60% of appren-
nal instructor is a vector for internal promotion. ticeships, placements and work-study positions
Internal instructors stay in their job: their training are converted into jobs each year. INDICATOR
activities are treated as secondments and give
56
rise to additional remuneration. ENCOURAGING INTERNATIONAL Number of
EXPERIENCES internal training
Each year, young employees have the opportu- instructors
nity to gain experience at Lactalis Ingredients.
For two years, they hold an industrial position
at an international site. Target for 2022
60
38 CSR REPORT 2019 39
39LACTALIS INGREDIENTS
THE WIDER PICTURE
A successful career
in Retiers
The Lactalis Group has an This strong investment context creates
many opportunities.
efficient operational
organisation based on This is how Jean-Pierre Rabu recently seized
participant responsibility. This the opportunity for change. Son of a farmer,
Jean-Pierre Rabu & Yann Cotrel
operating principle is expressed trained as an agricultural mechanic, Jean-
in the priority given to internal Pierre had a work accident in 1992. After his been able to do my bit.” New prospects then works shifts. He is keen to pass on his expe-
military service, he registered with a tempo-
promotion. On-site meeting in rary work agency and had his first experience
opened up to him, he successfully replaced rience to young recruits both on a profes-
a team leader and, from 2017 onwards, he sional level as the profession has evolved
Retiers with several employees in the sector as a warehouse worker in the
was asked to follow the construction of the considerably, but also on adjustments to life
whose backgrounds illustrate “veal feed” department. This was the start
new whey plant. As such, he took part in a in order to cope with this strange schedule:
this aspect of the company’s of a remarkable career in the milk industry.
study trip to Italy, observing and learning ‘A healthy lifestyle, sleep, food, work-life
In 1994, he started a job as a depot operator
culture. the subtleties of lactose crystallisation. “It’s balance, you need a balanced life to be able
at the Reception Skimming Pasteurisation
(RSP), and then had various experiences in a training course that has served us well, we to handle this constraint, be ready to seize
Lactalis’ dairy hub in Retiers has 800 em- have attended all the test phases in order to new opportunities and know how to learn
ployees. Each year, 170,000 tonnes of end pasteurisation and micro-filtration. In 2012,
eager to learn and take on responsibilities, achieve industrial excellence,” pursues Jean– from others,’ Jean-Pierre concludes.
products are manufactured: butters, cheeses,
and ingredients made from milk in one of he completed a Professional Qualification
the three plants there. Here, as elsewhere, Contract as a dairy production plant opera-
the Group widely supports internal promo-
tion and promotes local talent in a context
tor: “This meant I could go back to the dairy
basics and better understand our trades and
“They reached out to me, I said yes,
where the attractiveness of the company is
an important issue. Job offers stipulate that
the context in which they are performed,”
says Jean-Pierre, who completed nine mon-
why not,” Jean-Pierre Rabu
Lactalis ensures training for each em- ths’ training at the Dairy School in Saint-Lo
ployee’s position and offers suitable training Thère. “They reached out to me, I said yes, why Pierre, who appreciates the personalised Yann Cotrel has been a production techni-
pathways as well as opportunities to pro- not? And the fact is it was particularly useful follow-up from the human resources teams cian for four years within the whey plant
gress. The Retiers site has a new infant and to become more efficient in my position. I have with whom he talks regularly. Today he is an service (lactose powder for human consump-
nutrition ingredients unit (lactose and a better understanding of how skimmers, pas- installation manager at the new whey plant, tion). His job is to optimise production and
serum proteins). teurisation and microfiltration work, and I’ve where he manages the whey station and the overall environment by inspecting
40 CSR REPORT 2019 41You can also read
