GRECOTEL LUX ME DAPHNILA BAY DASSIA - Sustainability Report 2019
←
→
Page content transcription
If your browser does not render page correctly, please read the page content below
GRECOTEL LUX ME DAPHNILA BAY DASSIA
Sustainability Report 2019
01 | O U R C O M P A N Y
3
01 | O U R C O M P A N Y
CONTENTS
OUR COMPANY ENVIRONMENTAL DIMENSION
Grecotel Hotels & Resorts Environmental program
A tribute To Hospitality Energy
Awards & Recognition Water
List of Hotels Waste and Recycling
Chemical Usage
OUR HOTEL
Welcome Note from General Manager SOCIAL DIMENSION
Corporate governance Social Program
Location & Facilities Employees
Partnerships
SUSTAINABLE DEVELOPEMENT Local Community
The Three Dimensions Clients
Sustainability Report
2018 Performance Highlights ECONOMIC DIMENSION
We Believe – We Do –We will Economic Program
5
01 | O U R C O M P A N Y
01
OUR COMPANY
GRECOTEL HOTELS & RESORTS Nikos Daskalantonakis started his long journey in
Dedicated to mastering the craft of welcoming tourism from his birthplace of Rethymno,
luxury in the hospitality industry, Grecotel Hotels Crete. Nikos Daskalantonakis, along with his older
and Resorts, the leading hotel chain in Greece, brother Takis, looked further ahead, realizing that
delivers sophisticated lifestyle experiences for blue skies and sparkling seas were only enough
travelers in the country’s most beautiful to attract visitors’ interest: high standards of
destinations. quality and responsiveness to tourists’ needs
were the key to keeping them and to the future.
Inspired by its superb beachfront location, each of And it’s this vision that powers the Grecotel’s
the 30 luxury hotels and resorts in the Grecotel unique concept of hospitality that is rooted in
collection all over Greece, is a unique Greek culture and style.
architectural experience in itself and a paradise of
opulent amenities, gourmet restaurants and On entering the tourism business, Nikos
luxurious, well thought-of details, all embodying Daskalantonakis adopted a philosophy that has
the essence of the genuine Greek hospitality remained unchanged for 40 years: to employ the
most highly-qualified professionals; to offer
Grecotel is part of the N. Daskalantonakis Group genuine Cretan hospitality; to be an innovator in
of Companies, which includes among others city tourism; to invest and improve the infrastructure in
and resort affiliated hotels, the Agreco traditional the luxury hotel market.
farm and line of products from Crete and the
Danilia traditional village and museum in Corfu. Today, Grecotel properties occupy prime locations
Having been awarded with over 2000 international around Greece and are far more than just
awards by guests and the most prestigious resorts—they are destinations. Grecotel resorts
international tourism organizations, Grecotel on the islands of Crete, Corfu, Rhodes, Kos,
Hotels and Resorts are mostly proud of its people: Mykonos, and in the prime mainland regions of
reliable, kind and welcoming, they have been our Sounio south of Athens, Halkidiki in the north and
loyal companions during our 40 year journey in Kyllini in the legendary Peloponnese have their
Greece’s most exciting luxury travel story own character, from ultra-luxury boutique hotels to
magnificent resorts on sprawling estates and
A TRIBUTE TO HOSPITALITY family-friendly or all-inclusive holiday-lands for
The story of the largest and most successful quality vacations or romantic hideaways and
Greek luxury hotel group is above all personal. luxurious spas. But they all share three things in
7
common: a quality environment, signature service, • 2007 - Accredited with the ISO 14001
and singular locations. international certification for
environmental management
It has been more than 40 years since Nikos • The Grecotel Environmental Program was
Daskalantonakis laid the foundations for Greece’s used as an example in the publication
premiere luxury resort chain when he opened his Agenda 21 for the Global Travel &
first hotel on Crete. Today, Grecotel is a Tourism Industry.
destination-venue for people from all walks of life • 2001 “Green Planet” of the Swiss Tourism
who through the years have become members of Organization KUONI TRAVEL
the family of guests who have enjoyed Grecotel’s • 1996-1999 Hotelplan Environment Award.
signature hospitality. Through the years, Grecotel • 1998 EIBTM “Greening of Business
has created memories for you and you have Tourism” Award.
helped us reach our milestones. • 1994 OMEPO award to Grecotel for its
cultural programme
AWARDS & RECOGNITION • 1994-2010 ''TUI Umwelt Champion'' Most
Environmental Hotel Group Worldwide
• 300 Sea Turtle nests in Crete protected in from the customers of the largest tourist
cooperation between 'Archelon' organization in Europe “TUI AG”
• Travelife - Gold Awards • 1992 & 1993 “World Aware Award” from
• TUI ECO-RESORT eco-label for quality Thompson tour operator (UK).
tourism product respecting local natural • 1993 ''Philoxenia Award'' from the Greek
and social values Government for the company contribution
• 2008 - European ʻʼEcolabel for Tourist to quality tourism, upgrading the tourism
Servicesʼʼ from the Ministry of the product and taking initiatives in the field of
Environment environment.
• 2008 - Development of Management • 1993 Deutscher Reisebuero Veband
Systems and certification with ISO 22000 (DRV) “International Environment Award
for Health & Safety in Food
.
01 | O U R C O M P A N Y
LIST OF HOTELS Grecotel, offers a full range of accommodation
services with luxury & all inclusive hotels and
resorts around Greece.
HOTEL CITY COUNTRY TYPE
AMIRANDES CRETE Greece Exclusive Resort
CRETA PALACE CRETE Greece Luxury Hotel & Resort
LUX ME WHITE PALACE CRETE Greece LUX ME Resort
CLUB MARINE PALACE CRETE Greece All-inclusive Resort
PLAZA SPA Apartments CRETE Greece Grecotel Apartments
VILLA OLIVA CRETE Greece Grecotel Apartments
CARAMEL CRETE Greece Exclusive Resort
MELI PALACE CRETE Greece All-inclusive Resort
CORFU IMPERIAL CORFU Greece Exclusive Resort
LUX ME DAPHNILA BAY DASSIA CORFU Greece LUX ME Resort
EVA PALACE CORFU Greece Luxury Hotel & Resort
KOS IMPERIAL THALASSO KOS Greece Luxury Hotel & Resort
ROYAL PARK KOS Greece All-inclusive Resort
RHODOS ROYAL RHODOS Greece All-inclusive Resort
PELLA BEACH CHALKIDIKI Greece Family Resort
ATTICA CAPE SOUNIO ATTICA Greece Exclusive Resort
MYKONOS BLU MYKONOS Greece Exclusive Resort
PALLAS ATHENA ATTICA Greece City Hotel
VOULIAGMENI SUITES ATTICA Greece City Hotel
ASTIR*EGNATIA ALEXANDROUPOLIS Greece City Hotel
LARISSA IMPERIAL LARISSA Greece City Hotel
RIVIERA OLYMPIA & AQUA PARK PELOPONNESE Greece Luxury Hotel & Resort
MANDOLA ROSA & AQUA PARK PELOPONNESE Greece Exclusive Resort
OLYMPIA RIVIERA & AQUA PARK PELOPONNESE Greece Luxury Hotel & Resort
OLYMPIA OASIS & AQUA PARK PELOPONNESE Greece Luxury Hotel & Resort
OLYMPIA OASIS VILLAGE & AQUA PARK PELOPONNESE Greece All-inclusive Resort
CASA MARRON PELOPONNESE Greece All-inclusive Resort
FILOXENIA KALAMATA PELOPONNESE Greece Family Resort
9
02 | O U R H O T E L
02
OUR HOTEL
We would like to warmly welcome you to Grecotel beaches, enchanting nightlife and fine cuisine, still
LUX.ME Hotel Daphnila Bay Dassia. attract visitors from all over the world, making
Daphnila Bay Dassia literally tumbles down the them feel right at home with a welcome as warm
green hillside overlooking Dassia Bay and the as its sun!
Ionian Sea. From the main building high up the Kommeno Peninsula
slope to the garden bungalows hidden amongst There is no other place on earth that would be so
the mature gardens, the fresh scent of pine fills full of beauty and its variations. Yes they come
the air. Relax in the completely remastered here for the beauty of the sea, the sky, the earth.
Daphnila Bay and indulge in the unlimited Lux me Corfu island where Grecotel occupies the most
options without a care in the world. gorgeous Kommeno peninsula with 3 amazing
We are excited to introduce a refreshing and resorts.
unexpected holiday concept combining a dreamy
hill and seafront location with luxurious design,
attentive service, unique atmosphere, outstanding SUSTAINABILITY
food and beverages, a magnificent ThalassoSpa
and a whole world of activities and entertainment. Sustainable Development for Grecotel LUX.ME
Luxury Made Easy’ is born out of a vision for Daphnila Bay Dassia is a complex process that
beachfront carefree lifestyle and it showcases requires careful planning and connection of
“Luxe All-Inclusive Living” – which simply multiple data and people in order to achieve its
becomes a part of your life. Irresistible! objectives.
Based on the belief that we can use our passion
for hospitality to make a lasting, positive
difference in people’s lives and the wider world,
LOCATION
having the support of our guests, employees,
community and collaborators in all the above, we
Once a favoured retreat with golden-era jetsetters
do the best possible in order to protect our
and royalty, the magical island of Corfu is a
heritage and to respect and keep our beautiful
natural beauty covered in velvet green cypress
island attractive and environmental friendly.
trees and silver olive groves, with mountainous
skylines that plunge into the bluest of waters. An
Therefore, during the last years we successfully
island hideaway ready to host the most fairytale of
carried out all our planned actions and activities
holidays, its Italianate architecture, golden
and managed to be “Sustainable”.
11While our sustainable actions continue to inspire Our hotels are proudly applying sustainable
the community, our guests and our employees our practices to all their efforts, demonstrating
main goals are: transparency and accountability.
As in Grecotel we believe that the quality of our
• Satisfied customers hotels is equal to the quality of the holiday
• A close and fair relationship with all our environment, we invite you to stay with us and
employees and the community support the green philosophy which is threaded
• Protection of our local environment, with our brand.
heritage and landscape Thank you for spending some time to have a look
• Preserve our island for the next at our Sustainability Report using this opportunity
generations to learn more about our hotel.We will keep you
updated..
We kindly invite you all to join and be part of our
vision and look forward to the pleasure of
welcoming you to Corfu and Grecotel LUX ME
Daphnila Bay Dassia. Christos Tsaloukis
General Manager
WELCOME NOTE FROM GENERAL
MANAGER CORPORATE GOVERNANCE
Grecotel LUX ME Daphnila Bay Dassia is
Sustainability report is aiming to share the vision managed by the general manager Mr Christos
and achievements of core founding value of social Tsaloukis and the management team.
responsibility and detail our efforts towards hotel A sustainability committee is led by Elvina
sustainable operation for the season 2019. Tsenebi and has the responsibility for all the
Since a hotel structure usually requires a large environmental actions and management.
quantity of resources, and is always strongly Human Resources Manager has the responsibility
rooted in the community where it operates, that’s for managing the welfare and labor standards of
why our sustainability approach takes not only all employees and for managing human rights.
guests and the environment into consideration, Human Resources Manager is also responsible
but local communities and our colleagues as well. for
We believe that successful business management • managing he business supports,
and corporate responsibility go hand by hand, so • communicating and working with the local
we integrate environmental, social and economic • community, local business and
factors into all our decisions with regard to brand
• protecting local culture and traditions
development, operations and management.
Grecotel looks to sustain the ability to find
increasing methods for building eco-friendly
All employees regularly report the Top
report, for driving awareness for local culture,
Management on their areas of responsibility.
heritage and environment and for promoting
socially and ecologically responsible business
operations.
02 | O U R H O T E LGeneral
Manager
Guest Human
Rooms F&B Chief Financial
Services Resources
Division Manager Engineer Manager
Manager Manager
FACILITIES
The hotel extends in 114 acres which lead right • Buffet restaurant
down to its tranquil private beach with marvelous • fresh water adult swimming pool
views of Dassia Bay and Ionian sea. The hotel children’s pool, indoor pool on our Spa
consists of: • Pool, Lobby and Beach bars
• 2 mini clubs
• 260 family friendly rooms, including • Open air Amphitheater
bungalows and a villa • Elixir Thalasso Spa center
• Picturesque idyllic private beach • Outstanding sports facilities
• All day dining • Mini market (with Agreco farm products
• 4 a la carte restaurants on sale)
13SERVICES • Espresso machine (Famous Class)
At Grecotel LUX ME Daphnila Bay Dassia the • Kettle (water boiler) and tea/ coffee
management and staff are on hand to make every making facilities
moment of your stay memorable. Before and after • Wine Coolers in the Villas
arrival, you can request any number of personal • Extra baby cot on request
luxury hotel services. Selected services may incur • Guest fitness room
an extra charge • Theatre
• Multilingual staff • Sports field
• 24-hour reception • Animation
• Room service: 24 hours • Reception/ Concierge services include:
• Guest Relations & Privilege Club services Messages, Car Rental / Excursions,
• Express check-in/ check-out service Airline information, Currency
• Luggage transportation • exchange, Credit cards, Porter,
• Wake-Up Call service newspapers
• Doctor on call – 24 hours • Hotel services guide in at least two
• Dry cleaning/pressing service, ironing languages
upon request
• Towel change by request
• Private car park
• Complimentary welcome drink- Welcome
offer in room
• Electric club car service
• Supervised children’s & teens’
entertainment
• Special meals, upon request
• Early breakfast service, upon request
• Breakfast or lunch box service, upon
request
• In-room breakfast service on request
• Complimentary Satellite TV services
• Non-disclosure agreement (NDA) upon
request
• Private dining options
• In Villa Beauty Treatments
• Newspaper service
• Full Service Beach (drinks, snacks,
towels, sunbeds, umbrellas, gazebos
etc.)
02 | O U R H O T E L15
03 | S U S T A I N A B I L I T Y D E V E L O P M E N T
03
SUSTAINABL E DEVELOPMENT
Sustainable development is development that • Environmental Sustainability:
meets the needs of the present without We are living within the means of our
compromising the ability of future generations to natural resources. To live in true
meet their own needs. Sustainable development environmental sustainability we need to
encompasses three dimensions: economic, ensure that we are consuming our natural
environmental and social. resources, such as energy fuels, land,
water etc, at a sustainable rate.
THREE DIMENSIONS OF SUSTAINABILITY
• Social Sustainability:
Integration of the economic, social and
Social sustainability is the ability of
environmental dimensions is key to achieving
society, or any social system, to
sustainable development.
persistently achieve a good social well
being. Achieving social sustainability
ensures that the social well being can be
maintained in the long term.
• Economic Sustainability:
Economic sustainability requires that a
business uses its resources efficiently and
responsibly so that it can operate in a
sustainable manner to consistently
produce an operational profit. Without an
operational profit a business cannot
sustain its activities. Without acting
responsibly and using its resources
efficiently a company will not be able to
sustain its activities in the long term.
17Organizational Sustainability well as our company targets and achievements for
Grecotel LUX ME Daphnila Bay Dassia, on a daily each area of interest (environment, society and
basis, develop its working plan in a way that is economy). In each area, through the application
progressively more responsible towards the of dedicated policies .(see Annex), we attempt to
environment and the community. For this purpose, maximize the benefits of our operation and share
we create the “Green team”. The team follows the value created.
the environmental Programme and the Many of the case studies, highlights and targets
commitments of the general Grecotel policies. It are coming from the central offices of the group .
focus on three main areas: environment, society Nevertheless Grecotel LUX ME Daphnila Bay
and human resources.Green Team is responsible Dassia is a special product, is a place that works
to ensure the implementation of environmental out through wonderful people dedicated to their
measurements and initiatives for each hotel vision about the environment, the local
• The Environmental Manager is community, the people who worked with and the
responsible for the proper function of the quests
Environmental Program and to Our sustainability team, working with experts,
communicate this policy to all staff and identified the topics covered and the performance
customers. indicators collected are in line with industry
• The entire staff is responsible to promote, standards and recognized reporting benchmarks,
support and implement the Environmental e.g. the T.U.V Austria. We believe this report
Program through their daily work. provides a fair and accurate representation of our
• The Managing Director is committed to sustainability performance.
provide all the necessary means for the
proper operation and the constant The report is based on the three most important
improving of the Environmental Program. modules: clients, employees, results. Combining
these three elements guarantees coherent
ABOUT THIS REPORT actions and ensures pro-effective organizational
Sustainable report aims to provide accessible and culture.
comparable information in Grecotel’s practices on In the first module concerning clients attention is
its economic, environmental, and social impacts, focused on hospitability, exceeding mediocrity
and hence its contributions – positive or negative and empathy. An important element is innovation
– towards the goal of sustainable development. which is supposed to form the basis for the
Through this process, Grecotel identifies its Hotel’s competitive advantage.
significant impacts on the economy, the In the second module the central figure is an
environment, and/or society and discloses them in employee. Therefore the stress is on the
accordance with a globally-accepted standard. environment favoring development of employees’
competences. The key words are here: trust and
This is the second public sustainability report of mutual respect. Openness and transparency are
Grecotel LUX ME Daphnila Bay Dassia and to be achieved through training and peer care.
covers 2019 season (reporting periods are from The last module points to efficiency, innovations
opening to the closing day). and selling techniques.
The report outlines our management practices, as
03 | S U S T A I N A B I L I T Y D E V E L O P M E N T2018 SUSTAINABLE PERFORMANCE HIGHLIGHTS
Chemical consumption was Water consumption 46.359 Kgs of
reduced by 448 lt was reduced by 3% waste was recycled
100% LED lighting in the
Blue Flag since 2012 Activities in local community
guestrooms.
Eco-friendly air
New partnership with Grecotel LUX ME Daphnila
conditioning units
a non-profit voluntary Bay Dassia has been awarded
installed in all
organization. with Travelife Gold since 2014
bungalows
19WE BELIEVE – WE DO – WE WILL
SUSTAINABILITY DIMENSIONS
ENVIROMENTAL SOCIAL ECONOMIC
We believe
Our impact to the local community is
understood and nurtured
Economic Sustainability focuses on the
• Continuous improvement in our • Discuss with the local community for
following major areas:
Corporate and Social Responsibility mutual benefits
(CSR) Strategy • Effectively support the needs of the • Maximize profit
• Encourage our business partners to local community • Deliver quality products and services
follow Grecotel Policies and quality • Respect the protect the • Implement economy of scale
Standards internationally proclaimed human • Enhance work efficiency
• Meet all relevant legislation rights • Engage local partners
• Transparency for our business • Equal employment opportunity
policies and practices
We do
• Keep updated policies and
• Provide information through
procedures
websites and reports
• Ensure that the Green Team has
• Communicate constantly with the
all the required Resources • Achieve Economic Sustainability
local authorities
• establish realistic Green goals for by continual enhancements of
• Make donations to local and
each department efficiency and quality of work, as
international causes and projects
well as maximizing benefits for
• Follow ISO 14001 Principles • Encourage Guest and Team
our stakeholders
• Set targets on Energy and Water Members to donate
• Seek Constantly boosting
Reduction • Terminate partnerships where
competitiveness and
• Check if funding / loans are human rights violations or child labor
demonstrating the key role of
available for investment in new is discovered
tourism in the Greek economy.
technology • Hire people regardless any personal
• Encourage staff to put forward their characteristics
own suggestions for water reduction • Training programs for team
members
We will
• Implement a Waste management
• Prolong opening season
Framework • Guest Satisfaction Surveys
• New Market opportunities
• Annual sustainability report • Continue the partnership with the
• Use Satisfaction Questionnaires and
• Compare total and departmental Children’s Smile
Surveys to improve services and be
consumption figures with hotel • Encourage more internal promotions
competitive to the market
industry benchmarks • Update and enrich the already
• improve performance and increase
• Train staff to make prudent use of existing handbooks (Pre-Arrival,
the number of arrivals and overnight
environmental indicators and how to Initial Training and Care)
stays, while improving the
maintain equipment for optimum
distribution of demand over time.
energy-efficiency
03 | S U S T A I N A B I L I T Y D E V E L O P M E N T21
04 | E N V I R O M E N T A L D I M E N S I O N
04
ENVIRONMENTAL DIMENSION
In 1992, Grecotel became the first Mediterranean continuously improve its environmental
hotel group to undertake eco-audits in its hotels performance and results. Grecotel’s
according to EU standards and formed an environmental policy covers all aspects of our
environment and culture department in its head operation that could cause, or contribute to, a
office operations department. The environmental potential impact on the local environment.
initiatives, including the formation of a unique The Management is committed to:
agricultural department which supplies biological • comply with the law, rules and regulations
produce to the hotels, have resulted in the Group related to the hotel activities and have an
being honored with the most impact on the environment.
prestigious environmental awards worldwide. • evaluate the environmental implications of the
Grecotel is now a textbook example in leading hotel activities with the goal to minimize or
tourism schools and universities. eliminate any harmful effects.
Grecotel LUX ME Daphnila Bay Dassia hotel as • take any action needed in order to prevent
member of the Grecotel hotels chain, recognizes any form of pollution that will affect the local
the importance the protection of the environment natural residential environment and the quality
plays is the sustainable development of tourism. of tourism services provided.
Therefore, Grecotel Grecotel LUX ME Daphnila • aim for continuous improvement through
Bay Dassia implements Environmental setting new goals and continual research for
Management System which discloses our improved environmental practices.
commitment for the development of a sustainable • To work closely with local government,
tourism destination with respect to the authorities and local community in order to
environment and the local communities. integrate local perspectives into
procedures. environmental protection decision making.
By developing Environmental Management
procedures, the hotel defines all the Applications inside the hotels
environmental aspects of its operations and has Grecotel performs eco-auditing in its hotels. On
established policies that aim to reduce, minimize the basis of its findings, improvements have been
and manage its environmental impact, made in the following fields.
23• Waste management (liquid & solid) Schools, Press Conference, Support of
• Water & energy saving NGO's Training Programs for Local
• Pollution control Communities, Institutions, Universities,
• Production of organic plants, flowers and Suppliers, NGO's, members of tourism
vegetables in hotel gardens sector
• Composting
• Sustainable coastal management AGRECO: A traditional village farm
• Environmental friendly purchasing policy In Crete, far away from the busy tourist hubs, the
• Public awareness & communication rich traditions of rural life endure. After all,
(personnel, guests, associates, press) agriculture remains an important part of the
island's local economy and the Cretan way of life.
Applications outside the hotels As a result, Grecotel's Agreco farm opened its
Protecting and highlighting natural, historical and gates in 2001, near Adele village, Crete. This
cultural locations or monuments. privately owned 40,000-sq estate is an innovative
Natural Environment display of environmentally friendly methods for
• Blue Flags on the beaches of Grecotel traditional and modern cultivation and breeding.
hotels Agreco was created by Nikos Daskalantonakis,
• "Caretta caretta'' sea turtle nesting founder of N.Daskalantonakis-Grecotel Group, as
beaches in Rethymno, Crete & West part of his vision of offering guests wholesome,
Peloponnese farm-fresh produce while supporting sustainable
• Support environmental programmes development of rural areas. Especially in Crete,
which protect wild life & natural reserves where hospitality has been a tradition since the
Historical & Cultural Heritage days of Zeus, welcoming someone into your home
• Ancient Eleftherna, Crete is admitting them to your family.
• Saint Irene monastery, Crete The idea behind it is to educate local farmers and
Agriculture Sector Grecotel visitors about the traditional ways of
• Agreco Farm Rethymno, Crete – the production and the original Cretan way of living.
showcase of Grecotel agro-tourism The overall objective is to give visitors a first-hand
• Promotion of local, organic, traditional experience of the traditional production methods
products in the hotel restaurants and mini of traditional Greek products, namely olive oil,
markets olives, honey, wine, jams, local herbs.
• Technical assistance to local producers Agreco also serves as an educational
institution, opening new ways for the
Environmental awareness & training development of agriculture, so it can progressively
Environmental awareness is succeeded though: convey new environmental ideas to the farmers
• Booklets, Information Leaflets, Seminars, around Crete.
Slide Shows, Hotel Brochures, Grecotel Agreco produces ecological products which
Magazine, Eco-cultural animation meet all EU standards and are certified with the
program for Grecotel Guests & ISO22000:05, thereby demonstrating that
Employees: cultivation is possible without the use of chemicals
• Workshops, Conference, Publications, that ultimately pollute the soil, water and our own
Case Studies and Lectures in Tourism health.
04 | E N V I R O M E N T A L D I M E N S I O NGrecotel proudly represents a landmark example - Learn to cook and prepare stuffed
since the decade of ‘90s, being the first hotel vegetables (tomatoes, peppers, zucchini)
connection programme with the local - Make farmhouse bread and bake it in the
production and has established the institution of wood-burning oven. Try it fresh from the
the contract-based agriculture to strengthen oven, dipped in virgin olive oil.
and support the local community along with local - Pick vine leaves to make the famous
farmers and producers to deliver their various Greek dolmadakia.
goods to Grecotel hotels in the city of Rethymnon. - Pick fresh vegetables from the organic
The Agreco project is aimed at preserving Crete's gardens to enjoy later.
traditional way of cultivating land and therefore - Collect hen eggs to make village-style
has far-reaching cultural implications. A selection scrambled eggs.
of other organic products from smallholders in - Milk the goats.
other regions of Crete supplement the range of - Help shearing the sheep.
products produced under the name AgrecoFarms - Taste the fresh milk and see how local
(cheese, organic blossom and pine honey, cheese is made.
organic olive oil, olives, raisins etc. as well as a - Make Cretan cheese pies.
special line of personal care products made with … and at the end of the day, when guests brief
pure natural ingredients: shampoo, hair farming career comes to an end, guests can sit
conditioner, hair mask, foam bath, hand cream back at the farm’s Taverna with dramatic views
etc.) over vineyards, olive groves and the sparkling
Aegean sea and enjoy a healthy and nutritious
Shaped by hand, every stone at Agreco preserves Cretan menu. Only fresh, organic farm produce is
the delicate balance between man and nature, the used in the menu and the preparation is done
farm and its buildings stand in perfect harmony entirely in the farm kitchens.
with the landscape. A watermill, a wood-burning Agreco forms a successful sustainability case on
oven, a wine cellar, workshops depending on the its own that:
season such as a room for drying aromatic herbs, - successfully interconnects primary sector
a large preserving kitchen buzzing with women with tourism
making preserves from summer fruit or veggies - continues Cretan tradition
and putting up tomatoes in paste, St.Nicholas - is a unique example of Cretan hospitality
church, a mini zoo with animals such as deers, - connects with participation and
wild goats (kri-kri), rabbits, quails, partridges, disseminates at local events, school
pigeons, peacocks, ostriches, donkeys, turkeys, visits, media visits, conferences, events
sheep, cows, chickens etc.). The Farm operates etc.
from May to November daily. - supports small local producers
- supports local community by being a
significant employer
At Agreco a guest can experience the unique and - represents at its best and develops
special programme “Be a Farmer for a day” and Crete’s unique culture, history
the “Young Farmers” for the little ones with - shows the local cuisine and strengthens
seasonal activities such as: the Cretan gastronomic identity
25- cooperates with local and regional Energy Savings from cooling
Authorities
• Reduce external loads from incident solar
ENVIRONMENTAL PROGRAM radiation by providing proper shading of
Grecotel Environmental Program was used as an the building
example in the publication Agenda 21 for the • Replace window frames that form a cold
Global Travel & Tourism Industry. It includes bridge, and/or install double glazed
activities inside and outside the hotels and it windows, to reduce cold transfer
focuses in 4 Key Performance Indicators (KPI) coefficient
• Energy • Obtain increased efficiency through
• Water proper maintenance of the Cooling
• Waste and Recycling system
• Chemicals • Use natural cooling techniques
• Use Night ventilation techniques, ceiling
fans
ENERGY
Energy consumption is the main contributor to Energy Savings from lighting
direct and indirect GHG emissions which affect
the climate change. By creating the necessary • Use improved fluorescent lamps
infrastructure and using the latest available • Use super metal halide fluorescent lamps
technology in energy management, we endeavor • Use electronic fluorescent ballasts
to reduce our energy consumption and maximize • Use improved luminaries
the use of renewable energy. Advanced materials • Motion sensors, timing devices
and systems are installed in the buildings of o to • Provide information and warning labels for
reduce energy consumption. These include: guests and staff
• Energy-efficient window panes
• Use daylight effectively within the building
• A high-quality, external wall insulation
• Public awareness and communication
system that significantly reduces energy
losses by wrapping the building in a thermally
Energy Savings from equipment
resistant envelope
• Low energy technology lighting
• Use high-efficiency equipment when
• Electronic lighting ballasts
replacing old equipment throughout the
• Central lighting control systems
hotels (including in kitchens, offices,
laundries, etc.)
Energy Saving measures during 2018
• Electric magnetic keycards for the
• 100 % Led lighting installed
automatic interruption of lighting and
• Partly installation of gas in hotel kitchens
electrical appliances (except
• Eco friendly air conditioning units
refrigerator)
installed in all bungalows
• Timers installed in shared areas of main
building
• Timers installed in guest and staff WCs.
04 | E N V I R O M E N T A L D I M E N S I O NTraining - Awareness Promote Customers Participation
• Training to our staff for the best Customer contribution to reducing Energy
working practices in how to save energy consumption and succeed the Energy goals.
• Housekeeping training. We train Customers are informed about Hotels actions and
housekeepers in how to reduce both they are welcome to participate. Notices with
water, and energy consumption. ways to help the Hotel succeed its energy goals
are left inside the rooms.
1| When entering guest bedrooms, • Please turn the Lights off when not in use
amongst other things, housekeepers • Please remember to close all windows
should: and doors when heating or air-conditioning is on
2|Turn off all appliances such as TVs
• It is our policy to change linen every 3
3| Allow natural sunlight in
days. Should you wish for your linen to be
4| Turn off the air conditioning, or adjust
changed more frequently, please let us
to a reasonable temperature.
know by placing the given card on the
pillow in the morning.
Promote Employees Participation
All the employees are trained in how to reduce
both water, and energy consumption in their
working area.
27ENERGY INDICATOR
Total Annual Energy Consumption
2.450.000
2.400.000
2.350.000
KWh
2.300.000
2.250.000
2.415.106
2.200.000
2.150.000 2.260.000
2.186.706
2.100.000
2.050.000
BASELINE (SEASON 2017) 2.186.706
CURRENT SEASON 2018 2.415.106
NEXT YEAR TARGET 2019 2.260.000
Annual Energy consumption per Guest Day
30,00
KWh / Guest Day
25,00
20,00
15,00
25,22
22,60
10,00 20,69
5,00
0,00
BASELINE (SEASON 2017) 20,69
CURRENT SEASON 2018 25,22
NEXT YEAR TARGET 2019 22,60
The energy consumption was increased due to the new departments which have been added after our
last renovation project.
04 | E N V I R O M E N T A L D I M E N S I O NENERGY INDICATOR
Energy Consumption per Source 2018
(KWh)
683.590
Electric Power (KWh)
Gas (KWh)
Petroleum (Kwh)
64.860
1.666.656
29ENERGY INDICATOR
Monthly Energy Consumption
700.000
1.400
1.200
600.000
1.000
500.000
800
KWh
KWh
400.000
600 1.200
300.000
400575.143
200 400 500481.275 400
200.000 330
356.591 310 409.473 220
0 308.997 283.627
100.000 SEPT
AUGU OCTO
APRIL MAY JUNE JULY EMBE
ST BER
0 R
MAY JUN JUL AUG SEPT OCT
CURRENT SEASON 2017 1.200 330 400 500 310 400 220
CURRENT SEASON 2018 308.997 356.591 575.143 481.275 409.473 283.627
Monthly Energy Consumption per Guest Day
35,00
32,25
30,00
KWh / Guest Day
26,15 27,11
25,00 23,94 25,64
20,00 21,30
15,00
10,00
5,00
0,00
MAY JUN JUL AUG SEPT OCT
CURRENT SEASON 2018 23,94 25,64 21,30 26,15 32,25 27,11
04 | E N V I R O M E N T A L D I M E N S I O NENERGY INDICATOR
ENERGY ASSESMENT
10500
42833
80700 166764
104000
170000
57114 9775
10724
480000
620000
Bungalows (Lighting & Cooling) Βiological Treatment facilities Refrigerant chambers
Lighting in shared areas Sewage Cooler (main building)
Kitchen Bar External lighting
Spa-Pools Osmosis-water pumps
The main energy consuming consumption sources in a hotel are:
• cooling rooms,
• lighting,
• hot water use and other energy consuming activities by guests,
• preparing meals
• swimming pool,
• others
The hotel has installed several power meters in different energy uses. Air conditioning (heating/cooling,
ventilation) is the largest single end-user of energy in hotels.
31WATER have a good return on investment and have a
Water scarcity is a recognized global problem, neutral or positive impact on the guest
with demand for water projected to exceed supply experience.
by 40% by 2030.
Plan, Implement, and Monitor
The implementation of a sustainable tourism
Creating a plan that details the hotel water use
development is directly linked with the availability
profile and identifies the targeted areas for
of water resources in the local area and their
efficiency improvements in those uses along with
management. Water quality and availability are
expected costs and benefits will help guide
considered to be a major sustainability risk that is
implementation. After the selected efficiency
being addressed through the implementation of
measures are put into action, it is important to
appropriate short and long-term policies.
monitor changes in water use
The quality of water is monitored in cooperation
with accredited laboratories. At the same time, WATER SAVING MEASURES
continuous efforts are made to reduce water A series of water-saving measures have being
needs applied, based on best available practices that
Grecotel following all the national and focus on consumption monitoring (e.g. leak
international legislation ensure that the source of control, improved efficiency), including
the water does not affect the local supply or local educational programs for visitors. Below you can
environment in any way. see the most important actions taken in order to
All waste water, including rain water are disposed reduce the Water consumption per area
of in a controlled way in order to protect areas
lying outside the boundaries of a property from Bathrooms
becoming contaminated by water, chemicals,
• Flow restrictors to showers, taps and
pollutants, effluent and other materials.
flushes
• Maintenance
Measure Water Use
The first step was to start measuring water
Laundry
consumption and set some tangible targets. It’s
vital to know our start point (baseline year 2017)
• Run the washing machine only with a full
and find out how much water is consumed and
load.
how it is divided among the various uses such as
• Check regularly for leaking dump valves,
in the guest rooms and common areas.
ensure that all water inlet valves are
Identify, Evaluate, and Select Efficiency closing properly and check that level
Measures controls on water reuse tanks are working
Precise and extensive measurements reveal properly
opportunities for reducing water use and provide • Use the correct amount of soap to load
the foundation for developing a strategy. It is size so extra rinsing is not required.
important to evaluate and rank the various options
• Ensure that the water flow rates are
in terms of cost-effectiveness and qualitative
adjusted to the manufacturer’s
factors such as the impact on the guest
recommended setting
experience. Ideally, the selected measures will
04 | E N V I R O M E N T A L D I M E N S I O NKitchens
• When buying washing machines, look out
• Taps in kitchens should have a maximum
for a good water consumption rating
flow of 10 litres per minute
Where outsourced, ask your supplier what
• Only use dishwashers on full load
procedures they have in place to reduce water
and energy use
Housekeeping
Swimming pools • Procedures in place and training to
Swimming pool can increase fresh water inform housekeeping on how they can
consumption up to 10%. These steps will help reduce water use.
ensure no water is wasted. • Adhere to hotel reuse linen/towel
program to reduce laundry.
• Conduct regular maintenance to prevent • Make sure linen/towel changing cards
leaks. Checking for leaks is best done by and other water conservation cards are
reading water meters last thing at night in place for guests to find and easily
and first thing in the morning read.
• Backwash the swimming pool every two • Minimize water use during the room
to three days rather than daily. cleaning wherever possible.
• Turn off the tap during cleaning if not
• Push-button showers by the pool to
being used for cleaning purposes.
reduce water use
• Flush the toilet only when necessary
during cleaning.
Watering
• Report leaking faucets and showerheads
Grecotel LUX ME Daphnila Bay Dassia hotel is to maintenance immediately.
located on an area of approximately 114 acres, of • Report running toilets and toilets that
which about 12% is occupied by gardens. About flush poorly or have other issues
17% is covered with natural turf while the
remaining 25% consists of flowering plants and Promote Customers Participation /
various trees. Awareness
To cover the hotel's gardening needs in the hotel,
stalled pipes and pop ups with mp rotators are We give the opportunity to our guests to reduce
used. the water consumption
The hotel is divided into 4 zones and each living is • Turn off the tap when you brush your
controlled by its own program. Start times are teeth – this can save 6 litres of water per
different, with the first starting at 21:15 and last minute.
stopping at 6:30 at dawn. Starting time varies • We have place a systern displacement
regularly depending on differences in external device in your toilet cistern to reduce the
conditions (temperature, air and sunshine) volume of water used in each flush
For Gardening purposes Irrigation water is used Take a shorter shower. Shower can use
anything between 6 and 45 litres per
minute
33• Follow our washing towels policy . It is restrictors, can save approximately half
our policy to change linen every 3 days. of the water you use.
Should you wish for your linen to be
changed more frequently, please let us Promote Employees Participation / Awareness
know by placing the blue card on the
pillow in the morning Strategies to improve water savings will require
• Avoid filling the bathtub with water staff participation to be successful. We have
whenever you want to take a bath. It’s Communicate the management’s commitment to
preferable to take a shower and install water reduction and the subsequent objectives
water saving shower heads. and goals to all employees
• Check faucets and pipes for leaks Keeping staff informed of water savings efforts,
regularly. A small drip from a worn asking them to share ideas and take leadership,
faucet washer can waste many Litters of and ensuring staff feel invested in and
water daily responsible for reaching efficiency goals help
• Check the water flow in every tap. Make maximize the impact of efforts.
sure it’s not too high. If you install flow
04 | E N V I R O M E N T A L D I M E N S I O NWATER INDICATOR
Annual Water Consumption
120000
100000
80000
Lt
60000
101085
40000
62.850 60000
20000
0
BASELINE (SEASON 2017) 101085
CURRENT SEASON 2018 62.850
NEXT YEAR TARGET 2019 60000
Annual Water Consumption per Guest Day
1,20
Lt / Guest Day
1,00
0,80
0,60
0,96
0,40
0,66 0,60
0,20
0,00
Annual Water consumption
per accomodation (Lt/accomodation)
BASELINE (SEASON 2017) 0,96
CURRENT SEASON 2018 0,66
NEXT YEAR TARGET 2019 0,60
• Calculating the water used per guest per night by dividing the total water consumed in guest rooms by the
number of guests for that month gives a more clear image regarding the real consumption of the hotel. The
Total Consumption has been decreasing the last years due to various water saving measures (toilet flushes
with 2 buttons installed in all rooms, flow reducing filters installed in all hotel taps etc.)
• 35WATER INDICATOR
Water Consumption per Source 2018
(Lt)
0
Irrigation (m3)
Municipal (m3)
62.850
We are not connected with municipal water
04 | E N V I R O M E N T A L D I M E N S I O NWATER INDICATOR
Annual Water Consumption
16000
14000
12000
10000
8000
Lt
13.629 13.360 13.914
6000
4000 7.943 8.498
2000 5506
0
MAY JUN JUL AUG SEPT OCT
CURRENT SEASON 2018 5506 7.943 13.629 13.360 13.914 8.498
Monthly Water Consumption per Guest Day
1,20
1,00
0,97
0,80 0,89
Lt / Guest Day
0,60
0,61 0,59
0,40 0,53
0,48
0,20
0,00
MAY JUN JUL AUG SEPT OCT
CURRENT SEASON 2018 0,48 0,53 0,61 0,59 0,89 0,97
•
37WATER INDICATOR
WATER ASSESMENT
6285
18855 Guest Rooms
9428
F&B (inc. Kitchen)
Gardens
Laundry
Restrooms and public toilets
7337 Rest (HVAC, Pools etc)
6285 12570
The main water consuming activities in a hotel are:
• Guest Rooms (30%)
• F&B (inc Kitchen) (20%)
• Laundry (15%)
• Gardens (10%)
• Restrooms and public toilets (15%)
• Rest (HVAC, Pools etc) (10%)
04 | E N V I R O M E N T A L D I M E N S I O NWASTE - RECYCLING Control of pollution of natural resources
• The hotel’s liquid waste is treated in
In Grecotel LUX ME Daphnila Bay Dassia Hotel the local wastewater treatment
understand the importance of waste management plant of the Municipality
and its effect on the environment. We are • Regular chemical and microbiological
committed to minimizing waste production by analyses of water (drinking water, sea &
employing Reduction, training, and Recycling pool water) are conducted by a certified
techniques at every stage of our operation. We laboratory.
are committed to ensuring that all operations and • All cleaning agents and detergents are
activities are fully compliant with all current waste selected according to environmentally
management policy. friendly standards regarding their
We aim to reduce the amount of waste we create composition, packaging and usage.
to as little as possible. Some waste is • All the refrigerant substances used in
unavoidable, but we can still make a positive the hotel are ozone friendly (compliant
difference to the environment. The integrated with the international legislation)
waste management system has been designed on • We implement the HACCP and the ISO
the principles of waste reduction, reuse and 22000 food and hygiene safety
recycling. Waste is separated into the following management system.
types: paper, plastic, glass, used oil, batteries, Grecotel is committed to the sustainable
cartridges management of our operations in a way that
reverses land degradation while protecting and
WASTE MANAGEMENT MEASURES preserving the ecologically important habitats
• Grecotel LUX ME Daphnila Bay Dassia is surrounding the existing and future sites
connected to its own irrigation system The sea, apart from a significant tourism asset,
• Recycle glass, plastic, papers, particularly important for Greece, is a key
lamps,electrical devices natural resources provider and a major carbon
• In Grecotel we separate waste according sink contributing to the mitigation of climate
to local authority guidance. Separate change. The coastal areas support numerous
Bins: In order to recycle aluminum cans, human activities vital for the development and
glass bottles , separate bins could be the coherence of human societies
made available in the kitchen and bar so
that these items can be easily recycled. Promote Customers Participation
• Soap Dispensers: Refillable liquid soap Customers can help the Waste management plan
dispensers are used in the public toilettes by: keep saving our environment by always using
and in the kitchens instead of soap bars. the recycle bins
This minimizes waste by not needing to
throw away used soap bars Promote Employees Participation
• We return: glass bottles for water, beer, Employees are required to:
soft drinks, wine, plastic water bottles, • become familiar with the type of waste
pallets, beer barrels etc and their appropriate handling and
• All quantities are reported annually disposal methods, and
39• adopt the procedures for waste methods to reduce the production of
separation using the correct color coded waste.
bags and bins. • Manage the process to ensure
compliance with best practice.
Objectives • Through training and support, ensure that
• Categorization of the different types of all staff are aware of their responsibilities
waste under Grecotel environmental policy and
• Identify areas of waste production how compliance can be achieved and
throughout the hotels. maintained.
• Employ effective waste management
practices to identify the most efficient
04 | E N V I R O M E N T A L D I M E N S I O NWASTE AND RECYCLING INDICATOR
Annual Recycling Records
60000
50000
40000
Kg
30000
50.000
46.359
20000
32544
10000
0
BASELINE (SEASON 2017) 32544
CURRENT SEASON 2018 46.359
NEXT YEAR TARGET 2019 50.000
Recycling per material
60 45
1.220
5.250
74
21.738
18.032
Cooked Oil (Kg) Glass (Kg) Plastic (Kg)
Paper (Kg) Batteries(Kg) Ink Cartridges (Kg)
Lamps (Kg)
We recycle: paper, plastic, glass, batteries, electronic equipment, used cooking oil, ink cartridges
41HAZARDOUS SUBSTANCES USAGE The environment is totally affected by the hazardous substances.. Grecotel LUX ME Daphnila Bay Dassia keeps a list of all hazardous substances used (e.g. chemicals, hazardous materials, light bulbs, batteries, ink/toner cartridges etc.) All hazardous substances are used safely according to the manufacturer instructions and are stored safely, in line with national and international standards. Chemical are dispose safely, in line with national and international standards and collected by a fully licensed contractor The usage of chemicals is limited and only from special trained staff members All the employees who handle any chemical products and substances receive an annual training regarding the Correct use of the chemicals (quantity, required Personal protective equipment) and the Possible harmful effects . 04 | E N V I R O M E N T A L D I M E N S I O N
CHEMICAL USE INDICATOR
Annual Cleaning Chemicals
12.000
10.000
8.000
Lt
6.000
11.000 10.552 10.500
4.000
2.000
0
BASELINE (SEASON 2017) 11.000
CURRENT SEASON 2018 10.552
NEXT YEAR TARGET 2019 10.500
Annual chemical used in swimming pools
3.500
3.000
2.500
Kg
2.000
1.500 2.970
1.000
1.700 1.600
500
0
BASELINE (SEASON 2017) 2.970
CURRENT SEASON 2018 1.700
NEXT YEAR TARGET 2019 1.600
•
43ENVIROMENTAL DIMENSION
ENERGY WATER WASTE – RECYCLING CHEMICALS
Environmental Programs and Goals
TOTAL ENERGY TOTAL WATER
CONSUMPTION CONSUMPTION
Warehouse for storage of
(ELECTRIC, GAS, (IRRIGATION AND CLEANING CHEMICALS
hazardous solid waste and
PETROLEUM) MUNICIPAL) Stabilization of consumption
training of personnel.
Reduction in consumption Reduction in consumption
by 2% by 2%
SWIMMING POOL
Overview of energy saving Overview of energy saving
Start recycling used soap. CHEMICAL
methods methods
Stabilization of consumption
Encourage customer and -
Gradual replacement of old staff to use environmental
Research on alternative,
Cleaning of lamps and taps / showers in rooms friendly transportation such
more environmental friendly
fixtures and communal toilets with as & bicycle walking to
Chemicals
new ones (flow reduction) nearby village and
surrounding areas
Research on the use of
recycled paper or other
Training to all employees Gradual replacement of old Send Environmental
environmental friendly,
regarding energy efficient washing Machines with Questionnaire to all
chlorine-free and eco-
actions in their departments more efficient new models suppliers.
labeled material on
stationery products
Research on reuse of
Send Environmental
Annual measurement of gas packaging parts such as
Questionnaire to all
and boiler efficiency bottle caps / soap
suppliers.
dispensers
Gradually increase the use
of energy-saving lamps in Re-check the ability to
common areas (indoor create compost from
Training to all employees
public areas, lobby, organic kitchen, garden,
restaurants, outdoor public beach.
spaces).
Send Environmental Send Environmental
Questionnaire to all Questionnaire to all
suppliers. suppliers.
Training to all employees
05 | S O C I A L D I M E N S I O N45
05 | S O C I A L D I M E N S I O N
05
SOCIAL DIMENSION
In Grecotel we recognize Corporate Social The Human Resources Department, carries out
Responsibility, significant importance within the a periodic review of Grecotel's equal opportunity
industry, as well as in the media and among policy and monitors the effects and the
consumers application of this policy across the company.
We regard direct or indirect discrimination,
victimization and harassment as a serious EMPLOYEES
matter. Employees who fail to comply with this The main concern of Grecotel all these decades is
policy will be subject to the Company’s the uninterrupted support of the Company for the
disciplinary procedure. All breaches of this professional and personal development of all
policy will be regarded as serious disciplinary employees, but also to make them contributors to
matters and will, if there has been victimization, the overall vision of Grecotel. Indicative benefits of
intentional discrimination or deliberate Grecotel for its staff are the blood bank,
harassment be regarded as potential gross continuous performance management through
misconduct leading to summary dismissal. training and development programs, trips abroad,
Grecotel recognizes that misunderstandings can residence for staff, bonus program, special rates
arise where people of a different sex, interests when staying in company's hotels and providing
and cultures work together. Any employee who loans.
believes that he or she is being treated in a way All our employees receive extensive training in
that is contrary to this policy should raise the order to develop their skills and take an active role
issue with their Department Manager. If an in promoting a culture of contribution to
employee feels that it is inappropriate to sustainable development. Our employment
approach their Department Manager he or she policies promote an inspiring, safe and secure
may contact the Human Resources Department. working environment for all, safeguarding equality
47and eliminating discrimination based on gender, During 2018, there were three cases of guests
religion, nationality or sexual orientation. injuries and two cases of illnesses,. Our main goal
for 2019 is to minimize to zero all these incidents.
• A mentor is taking care every new We also complete the construction of our health
member and safety handbook that became a general
• We provide them with three prototype in Grecotel hotels and resort
different handbooks which explains in Human Rights We support and respect the
details all the aspects of their profession. protection of internationally proclaimed human
• Weekly food Programme , rights;
Breakfast, Lunch ,Dinner All employees are responsible for complying
• Separate closets and staff toilets with social policy and for ensuring that the
• We provide opportunities to standards of behavior required by the company
develop new skills, e.g. languages are observed by:
courses, winology, barista training, butler • Treating others on their merits and
service disassociating themselves from any
• Involve staff in hotel operations form of direct or indirect discrimination,
and invite their comments regarding victimization or harassment.
imrovements. • Bringing to the attention of their
• Encourage seasonal staff to Department Manager any suspected
return next year,. working practice in breach of this policy.
• Untypical benefits such as flexible And
hours, job sharing, pensions, free transfer • Working together to promote a
by hotels bus, blood donation, medical harmonious working environment free
insurance. from discrimination, harassment and
• Increase the feeling that they bullying.
belong to one of the best hotels in Europe • Any employee who violates any of the
and this is a huge plus in their CV. company’s rules or fails to perform to the
satisfaction of this Hotel will be subject to
Health and Safety discipline. Grecotel LUX ME Daphnila Bay
Grecotel LUX ME Daphnila Bay Dassia puts the Dassia always tries to provide the same
same emphasis on guest safety as it does on its opportunities to each human and stands
team members. We undertake comprehensive on that by all means.
risk assessments – following the national and
international standars – our purpose is to indentify Creating new job opportunities
the like hood and the severity of all risks in any The implementation of a sustainable tourism
place in the hotel – and then we put out risk business model creates new jobs and business
reduction plan. opportunities due to its direct links with most of
We are always try to be equipped with all the sectors of the local economy.
necessary safety tools and signage, we carry out
frequent quality checks from internal and external Equal opportunities
cooperators such TUI Safety control, SGS, Travel In Grecotel LUX ME Daphnila Bay Dassia
life, Grecotel safety team. everyone is equal. Any illegal discrimination
05 | S O C I A L D I M E N S I O NYou can also read
