FIXED INCOME INVESTORS PRESENTATION - Here to help you prosper June 2021 - Banco Santander

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FIXED INCOME INVESTORS PRESENTATION - Here to help you prosper June 2021 - Banco Santander
June 2021

FIXED INCOME
INVESTORS
PRESENTATION
Here to help you prosper
FIXED INCOME INVESTORS PRESENTATION - Here to help you prosper June 2021 - Banco Santander
Important information
Non-IFRS and alternative performance measures

This presentation contains, in addition to the financial information prepared in accordance with International Financial Reporting Standards (“IFRS”) and derived from our financial statements, alternative
performance measures (“APMs”) as defined in the Guidelines on Alternative Performance Measures issued by the European Securities and Markets Authority (ESMA) on 5 October 2015
(ESMA/2015/1415en) and other non-IFRS measures (“Non-IFRS Measures”). These financial measures that qualify as APMs and non-IFRS measures have been calculated with information from Santander
Group; however those financial measures are not defined or detailed in the applicable financial reporting framework nor have been audited or reviewed by our auditors. We use these APMs and non-IFRS
measures when planning, monitoring and evaluating our performance. We consider these APMs and non-IFRS measures to be useful metrics for our management and investors to compare operating
performance between accounting periods, as these measures exclude items outside the ordinary course performance of our business, which are grouped in the “management adjustment” line and are
further detailed in Section 3.2 of the Economic and Financial Review in our Directors’ Report included in our Annual Report on Form 20-F for the year ended 31 December 2020. Nonetheless, these APMs
and non-IFRS measures should be considered supplemental information to, and are not meant to substitute IFRS measures. Furthermore, companies in our industry and others may calculate or use APMs
and non-IFRS measures differently, thus making them less useful for comparison purposes. For further details on APMs and Non-IFRS Measures, including its definition or a reconciliation between any
applicable management indicators and the financial data presented in the consolidated financial statements prepared under IFRS, please see the 2020 Annual Report on Form 20-F filed with the U.S.
Securities and Exchange Commission on 26 February 2021, as well as the section “Alternative performance measures” of the annex to the Banco Santander, S.A. (“Santander”) Q1 2021 Financial Report,
published as Inside Information on 28 April 2021. These documents are available on Santander’s website (www.santander.com). Underlying measures, which are included in this presentation, are non-IFRS
measures.

The businesses included in each of our geographic segments and the accounting principles under which their results are presented here may differ from the included businesses and local applicable
accounting principles of our public subsidiaries in such geographies. Accordingly, the results of operations and trends shown for our geographic segments may differ materially from those of such
subsidiaries.

Forward-looking statements

Santander advises that this presentation contains “forward-looking statements” as per the meaning of the U.S. Private Securities Litigation Reform Act of 1995. These statements may be identified by
words like “expect”, “project”, “anticipate”, “should”, “intend”, “probability”, “risk”, “VaR”, “RoRAC”, “RoRWA”, “TNAV”, “target”, “goal”, “objective”, “estimate”, “future” and similar expressions. Found
throughout this presentation, they include (but are not limited to) statements on our future business development, economic performance and shareholder remuneration policy. However, a number of
risks, uncertainties and other important factors may cause actual developments and results to differ materially from our expectations. The following important factors, in addition to others discussed
elsewhere in this presentation, could affect our future results and could cause materially different outcomes from those anticipated in forward-looking statements: (1) general economic or industry
conditions of areas where we have significant operations or investments (such as a worse economic environment; higher volatility in the capital markets; inflation or deflation; changes in demographics,
consumer spending, investment or saving habits; and the effects of the COVID-19 pandemic in the global economy); (2) exposure to various market risks (particularly interest rate risk, foreign exchange
rate risk, equity price risk and risks associated with the replacement of benchmark indices); (3) potential losses from early repayments on our loan and investment portfolio, declines in value of collateral
securing our loan portfolio, and counterparty risk; (4) political stability in Spain, the United Kingdom, other European countries, Latin America and the US (5) changes in legislation, regulations, taxes,
including regulatory capital and liquidity requirements, especially in view of the UK exit of the European Union and increased regulation in response to financial crisis; (6) our ability to integrate successfully
our acquisitions and related challenges that result from the inherent diversion of management’s focus and resources from other strategic opportunities and operational matters; and (7) changes in our
access to liquidity and funding on acceptable terms, in particular if resulting from credit spreads shifts or downgrade in credit ratings for the entire group or significant subsidiaries.

                                                                                                                                                                                                               2
FIXED INCOME INVESTORS PRESENTATION - Here to help you prosper June 2021 - Banco Santander
Important information
Numerous factors could affect our future results and could cause those results deviating from those anticipated in the forward-looking statements. Other unknown or unpredictable factors could cause
actual results to differ materially from those in the forward-looking statements.

Forward-looking statements speak only as of the date of this presentation and are informed by the knowledge, information and views available on such date. Santander is not required to update or revise
any forward-looking statements, regardless of new information, future events or otherwise.

No offer

The information contained in this presentation is subject to, and must be read in conjunction with, all other publicly available information, including, where relevant any fuller disclosure document
published by Santander. Any person at any time acquiring securities must do so only on the basis of such person’s own judgment as to the merits or the suitability of the securities for its purpose and only
on such information as is contained in such public information having taken all such professional or other advice as it considers necessary or appropriate in the circumstances and not in reliance on the
information contained in this presentation. No investment activity should be undertaken on the basis of the information contained in this presentation. In making this presentation available Santander gives
no advice and makes no recommendation to buy, sell or otherwise deal in shares in Santander or in any other securities or investments whatsoever.

Neither this presentation nor any of the information contained therein constitutes an offer to sell or the solicitation of an offer to buy any securities. No offering of securities shall be made in the United
States except pursuant to registration under the U.S. Securities Act of 1933, as amended, or an exemption therefrom. Nothing contained in this presentation is intended to constitute an invitation or
inducement to engage in investment activity for the purposes of the prohibition on financial promotion in the U.K. Financial Services and Markets Act 2000.

Historical performance is not indicative of future results

Statements about historical performance or accretion must not be construed to indicate that future performance, share price or future (including earnings per share) in any future period will necessarily
match or exceed those of any prior period. Nothing in this presentation should be taken a profit forecast.

Third Party Information

In particular, regarding the data provided by third parties, neither Santander, nor any of its administrators, directors or employees, either explicitly or implicitly, guarantees that these contents are exact,
accurate, comprehensive or complete, nor are they obliged to keep them updated, nor to correct them in the case that any deficiency, error or omission were to be detected. Moreover, in reproducing these
contents by any means, Santander may introduce any changes it deems suitable, may omit partially or completely any of the elements of this document, and in case of any deviation between such a
version and this one, Santander assumes no liability for any discrepancy.

                                                                                                                                                                                                          3
Index

   1           2         3         4            5            6            7
Santander   Capital   Asset     Liquidity &   ESG at      Sustainable   Glossary
Business              Quality   Funding       Santander   Funding
Model &                                                   Strategy
Strategy

                                                                                   4
Our business model drives predictable and profitable growth

                   Our business model is based on three pillars

       1   SCALE
                               Local scale and leadership.
                               Worldwide reach through our global businesses

       2   CUSTOMER FOCUS
                               Unique personal banking relationships
                               strengthen customer loyalty

       3   DIVERSIFICATION
                               Our geographic and business diversification
                               makes us more resilient under adverse circumstances

                                                                                     5
Santander Business Model & Strategy

 We have in-market scale in our core markets, with customers distributed                                                                                                                                           1
 across geographies with high growth potential
Market shares                                                                                                         Customers distributed across geographies
                                                                                                                        Mar-21

                                                                      9%
                                                                     Loans
                                                                                                                                                                  1 Billion
                                                                      7%
                                                                    Deposits                   12%                                                            Total Population
                                                                                               Loans
                                                            18%                                11%
                                                            Loans
                                                                                             Deposits                                                        148.6 mn
                                3%                          15%                       Top 3
                                                                                                                                                      Total Customers
                               Loans                     Deposits
                                                                                       auto   Digital
        13%                     2%                                       18%                      DC
                                                                                     finance Consumer
                             Deposits                                                                                                                  Digital      Others, 1%1
        Loans                                                            Loans                    BankB                                               Consumer                    Spain, 9%
        13%                                                              18%                                                                          Bank, 13%
       Deposits                                                         Deposits
                                                    10%                                                                                 Argentina, 3%                                             UK, 16%
                                                    Loans
                                                                                                                                          Chile, 3%
                                                    10%
             19%                                   Deposits
                Loans
             17%                         11%                                                                                                                                                      Poland, 4%
            Deposits                     Loans
                                                                                                                                                                                                   Portugal, 2%
                                         11%
                                                                                                                                                                                                  US, 3%
                                        Deposits
                                                                                                                                             Brazil, 33%
                                                                                                                                                                                         Mexico, 13%

                        Market share data: As at Dec-20 and the US, SCF and Argentina latest available. Spain: includes SAN Spain (public criteria) + Openbank + Hub Madrid + SC Spain. The UK:                6
                        includes London Branch. Poland: including SCF business in Poland. The US: in all states where Santander Bank operates. Brazil: deposits including debenture, LCA
                        (agribusiness notes), LCI (real estate credit notes), financial bills (letras financeiras) and COE (certificates of structured operations)
Santander Business Model & Strategy

Our focus on increasing customer loyalty via unique personal banking                                                 2
relationships...

            Total customers                                 Loyal customers                   Loyal / Active
          148.6 mn (+2%)                                     23.4 mn (+9%)                      customers

                                                Individuals (mn)   Companies (k)

                145 146 146
                            147 148 148,6            +9%               +10%          30.7%            32.5%
        142 144
139 141                                                                     1.987
                                                           21,4    1.808
                                                  19,6
                                                                                     Mar-20             Mar-21

                                                                                      Increased loyalty ratio
                                                 Mar-20   Mar-21   Mar-20   Mar-21

                   Note: Year-on-year changes                                                                    7
Santander Business Model & Strategy

… together with an acceleration in digital adoption…                                                                                                                                                     2

             44.2 mn (+15% YoY)                                            Steady growth in digital customers / active customers:
             Digital customers1                                            60% in Q1’21 vs. 54% in Q1’20

   Strong engagement and digital sales:

                                    50% in Q1’21                                                                    +18% YoY                                                         +27% YoY
                                         (41% in Q1’20)
                 Digital sales2 as                   % of total sales                                               # Accesses3                                                  # Transactions4
                                                                                                                   (online & mobile)                                            (monetary & voluntary)

   Digital customers:                                                                                 Strong mobile customer growth:
             5.1 mn                                        6.4 mn
                                                                                                                         37.3 mn (+21% YoY)                                           +6.5 mn YoY
              5.3 mn                                       16.6 mn                                                      Mobile customers

                   (1)   Every physical or legal person, that, being part of a commercial bank, has logged in its personal area of internet banking or mobile phone or both in the last 30 days
                   (2)   Percentage of new contracts executed through digital channels during the period                                                                                             8
                   (3)   Private accesses. Logins of bank’s customers on Santander internet banking or apps. ATM accesses by mobile are not included
                   (4)   Customer interaction through mobile or internet banking which resulted in a change of balance. ATM transactions are not included
Santander Business Model & Strategy

… improves operational excellence by helping to deliver resilient top line                                                                                                                           2
performance and increased cost savings
Resilient revenue despite covid-19 crisis…                                                               …with one of the best cost-to-income among peers1
Total income, constant EUR mn                                                                              Cost-to-income, Peer data FY2020, Santander 3M’21

                                                                                                                                                               45%

                                                                                                                                 Peer 1                        47%

                                                                                                                                                                                    12 pp
                                                                                                                                 Peer 2                          50%
                                                      11,4                                                                                                                         better than
              10,6
                                                                                                                                                                                    peer avg.
                                                                                                                                 Peer 3                              54%

                                                                                                                                 Peer 4                               57%

                                                                                                                                 Peer 5                                58%

                                                                                                                                 Peer 6                                 60%

             Mar-20                                 Mar-21                                                                       Peer 7                                    61%

                                                                                                                                 Peer 8                                    61%

                                                                                                                                 Peer 9                                      66%

                     (1) Peers included are: BBVA, BNP Paribas, Citibank, Credit Agricole, HSBC, ING, Itaú, Scotiabank and Unicredit. Santander calculations                                     9
Santander Business Model & Strategy

Our geographic and business diversification, coupled with our                                                                                                             3
subsidiaries model…
Loans and advances to customers by country                                            Loans and advances to customers by business
Breakdown of total gross loans excluding reverse repos, % of operating areas Mar-21   Breakdown of total gross loans excluding reverse repos, Mar-21

                                                                                                                           Other, 3%
           Digital Consumer Bank, 13%                                                                        CIB, 13%

        Other S. Am., 1%                                    Spain, 22%
         Argentina, 0%

         Chile, 5%                                                                                                                                        Home
                                                                                                       1                                                mortgages,
                                                                                              Corporates,
       Brazil, 7%                                                                                13%                                                       35%

       Mexico, 3%

           US, 10%                                             UK, 27%                           SMEs, 11%

                                                                                                                                                  Other
             Other Europe, 5%                                                                                                                individuals, 9%
                         Poland, 3%                                                                                     Consumer, 16%
                                      Portugal, 4%

         Total gross loans excluding reverse repos: EUR 924 bn
         RWAs2: EUR 567 bn                                                                      87% of loan portfolio is Retail, 13% Wholesale

                        (1) Corporates and institutions                                                                                                              10
                        (2) RWAs fully-loaded
Santander Business Model & Strategy

     … with balance sheet growth…                                                                                                                                                                 3
        Loans and advances to customers in core markets                                                               Customer funds in core markets
        EUR bn and YoY growth % (constant euros), Mar-21                                      YoY                     EUR bn and YoY growth % (constant euros), Mar-21                      YoY
              UK                                                          244                 +1%                            ES                                                    322     +10%

              ES                                               197                            +3%                            UK                                              235            +8%

             DCB
              DC                             116                                               -1%                           BR                   94                                       +12%
                   1                                                                                                              1
              US                        91                                                     -3%                           US                  86                                        +12%

              BR                  67                                                         +13%                          DCB
                                                                                                                            DC              54                                              +8%

              CH             42                                                               +1%                            PT           44                                                +5%
              PT             39                                                               +5%                           MX            42                                                +1%
             MX             31                                                                 -6%                           PL           41                                               +19%
              PL            29                                                                 -1%                           CH           40                                                +5%
              AR       5                                                                     +47%                            AR       9                                                    +52%
Group                                                                                                    Group
Total                                                                       924              +2%                                                                                   1.007   +10%
                                                                                                         Total
             WM            17.5                                                                                                                            153.3
Global                                                                                         +9%       Global
                                                                                                                            WM                                                             +13%
businesses   CIB                                117.7                                                    businesses
                                                                                               -3%                           CIB                    105.8                                   +6%

                                  Note: Loans and advances to customers excluding reverse repos. Customer funds: customer deposits excluding repos + marketed mutual funds                   11
                                  Group Total includes Other Europe (mainly SCIB) with loans: EUR 48.2 bn (+5% YoY) and customer funds: EUR 32.5 bn (+28% YoY)
                                  (1) If excluding disposal of Puerto Rico and Bluestem impact (EUR 3.5 bn in loans and EUR 3.5 bn in deposits): loans +1% and funds +17%.
… support strong Group net operating income growth (+15%) …                                                                                                      3
                                            Digital                   Customer                     Customer                  Net operating     Underlying
                                          customers                     loans                      deposits                     income           RoTE
     Q1’21 (vs. Q1’20)                          (mn)                    (EUR bn)                     (EUR bn)                     (EUR mn)

                                               15.6                         558                         576                         2,077         8%
             Europe                            +9%                          +2%                         +7%                         +36%        +6.6 pp

             North                            6.3                           123                         105                         1,620        14%2
             America                         +13%                          -1%1                        +9%1                          +4%        +9.0 pp

             South                            21.6                         120                           103                        2,320        19%
             America                         +21%                         +10%                          +17%                        +12%        +3.4 pp

         Digital                              0.7                          116                          53                           703         12%
     DCB Consumer                            +26%                          -1%                         +7%                           +1%        +2.4 pp
         Bank

             Note: YoY changes in constant euros. Loans and advances to customers excluding reverse repos. Customer deposits excluding repos
             (1) Excluding Puerto Rico and Bluestem disposal impact. Otherwise, loans -4% and deposits +5%
                                                                                                                                                            12
             (2) RoTE adjusted for excess capital in the US: 22%
Santander Business Model & Strategy

 … which is resilient throughout the cycle                                                                                                                                                                    3
  Resilient profit generation throughout the cycle                                                              PPP/Loans well above most European peers1
  Group pre-provision profit, EUR bn                                                                             %, Peers Dec-20, Santander data Mar-21

                                                                                                                                      Peer 1                                                       3.2

                                                                              25,5 25,6 26,2
                                                                                                                                                                                             2.5
                            23,9 24,4 23,6                     23,7                                 23,6
                     23,0                               22,6           22,8
                                                                                                                                      Peer 2                                           2.0
                                                19,9
              17,7
                                                                                                                                      Peer 3                                       2.0
       14,8

11,4                                                                                                                                  Peer 4                                     1.8

                                                                                                                                      Peer 5                             1.5

                                                                                                                                      Peer 6                       1.2

2006 07       08     09     10     11     12     13      14     15     16      17     18      19     20

                              (1) European peers include: BBVA, BNP Paribas, Credit Agricole, HSBC, ING and Unicredit. Santander calculations using publically available data.                           13
Santander Business Model & Strategy

Moreover, our results show long-term stable and predictable growth                                                                                                                     3
Predictable results with the lowest volatility among peers coupled with growth in earnings
 Quarterly reported EPS volatility1, 1999-Q4’20

                   668%           330%

                                                  118%
                                                                  104%

                                                                                    84%             82%
                                                                                                                    75%

                                                                                                                                     43%             41%              37%

                                                                                                                                                                            12%

                     US              IT              CH              CH               FR              FR              US               US              NL             US

                       (1) Source: Bloomberg, with GAAP Criteria. Note: Standard deviation of the quarterly EPS starting from the first available data since Jan-99               14
Santander Business Model & Strategy

 Adapting our reporting to the new organizational structure towards the
 Santander of Tomorrow –3 priorities for profitable growth
    1           One Santander                          2      Digital Consumer Bank (DCB)                  3             PagoNxt

 New operating model leveraging our global           Driving profitable growth in Europe and          Our Group technology “backbone” solutions
  scale to deliver a better customer experience,       new markets.                                      with payments at the core, providing
  supported by common culture and higher                                                                 Merchant, Trade and Consumer solutions
  degrees of commonality, technology being one

 3 regions: Europe, North America and                Combining our consumer finance business
  South America                                        in Europe, and Openbank, our retail digital
                                                       bank.

                                     Primary segments                                                            Secondary segment

                       These changes do not entail any alteration in Group figures
                                                                                                                                           15
Santander Business Model & Strategy

We will continue to allocate capital to higher growth opportunities

                   Disciplined capital allocation

             1                          2                    3
                                                                          EPS + TNAVps
   High RoRWA                    Fee income         Santander of             growth
  organic growth                 businesses          Tomorrow
  Primarily in Americas            SCIB, Wealth
                                  Management,
                                                      One Santander,
                                                    PagoNxt and Digital
                                                                          Dividend growth
                                Payments Software     Consumer Bank

                                                                                            16
Index

   1           2         3         4            5            6            7
Santander   Capital   Asset     Liquidity &   ESG at      Sustainable   Glossary
Business              Quality   Funding       Santander   Funding
Model &                                                   Strategy
Strategy

                                                                                   17
Capital

Santander’s capital levels, both phased-in and fully loaded, exceed
minimum regulatory requirements
 SREP capital requirements and MDA*                                                                                          Assumed capital requirements (fully-loaded)
  Mar-21                                                                                                                      Mar-21
                                                                  16.16%
                                                                                                                                                                          15.81%
                                                                    2.26%           T2                                                                                                                    >14.5
                      13.01%               +315 bps
                                                                    1.60%           AT1                                                    13.01% +280 bps                  2.37%
                                                                                                                                                                                                           2.00%       T2
          T2            2.38%                                                                                                                                               1.55%                                      AT1
                                                                                                                                  T2                                                                       1.50%
                                                                                                                                             2.38%
        AT1                                +345 bps                                                                                                    +304 bps
                       1.781%
                                                                                                                                AT1          1.78%
G-SIB buffer            1.00%
                                                                                                                      G-SIB buffer           1.00%
                                          CCyB,
       CCoB             2.50%             0.01% 1                  12.30%                                                                    2.50%          CCyB,
                                                                                    CET1                                      CCoB
                                                                                                                                                            0.01%          11.89%                         11-12%
                        0.84%                                                                                                                                                                                          CET1
   Pillar 2 R                                                                                                                                0.84%
                                                                                                                          Pillar 2 R

                        4.50%                                                                                                                4.50%
     Pillar 1                                                                                                               Pillar 1

                Regulatory Requirement                       Group ratios Mar-21                                                       Assumed regulatory            Group ratios Mar-21               Medium-term
                         2020                                                                                                           requirement 2020                                               target ratios

  Following regulatory changes in March in response to the COVID-19 crisis,                                                 AT1 and T2 issuance are planned to be zero to target 1.5% and
      the minimum CET1 to be maintained by the Group is 8.85% (was 9.69%                                                          2% of RWAs respectively assuming constant RWAs
      pre-changes)
  As of Mar-21, the distance to the MDA is 315 bps2 and the CET1
      management buffer is 345 bps
                           * The phased-in ratio includes the transitory treatment of IFRS 9, calculated in accordance with article 473 bis of the Regulation on Capital Requirements (CRR) and subsequent amendments
                           introduced by Regulation 2020/873 of the European Union. Additionally, the Tier 1 and total phased-in capital ratios include the transitory treatment according to chapter 2, title 1, part 10 of   18
                           the aforementioned CRR.
                           (1) Countercyclical buffer.
                           (2) MDA trigger = 3.45% - 0.18% - 0.12% = 3.15% (18 bps of AT1 and 12 bps of T2 shortfall is covered with CET1).
Capital

Strong fundamentals for AT1 bond holders

 Distance to trigger1
  Santander Group’s CET1 levels are well above the minimum loss absorption trigger of 5.125%: >EUR 40 bn
  The first line of defense is the Group’s strong pre-provision profitability providing a high capacity to absorb provisions during the crisis and
     should continue to underpin the Group’s earnings generation capacity

 MDA
  As of Mar-21, the distance to the MDA is 3.15%2
  Targeting a comfortable management buffer, in line with Santander’s business model and predictable results

 ADIs
  Santander Parent Bank has EUR 55 bn in Available Distributable Items, best-in-class.
  This amount of ADI represents >120 times the full Parent AT1 cost budgeted for 2021
  Santander has never been prohibited from making a Tier 1 payment or dividend due to insufficient ADIs. Santander has never cancelled the
     payment of coupons of any of its Tier 1 securities

                  (1) CET1 level below which AT1 capital instruments must either convert into ordinary shares or have their principal about written down   19
                  (2) MDA trigger = 3.45% - 0.18% - 0.12% = 3.15% (18 bps of AT1 and 12 bps of T2 shortfall is covered with CET1).
Capital

AT1 issuances distributed by call date
                                    AT1 issuances outstanding at Mar-21
                                                                                                           Reset
                  EUR mn         Currency     Nominal EUR      Coupon       Structure    Next call date    Spread
          Banco Santander S.A.     EUR            1,500         6.25%        PNC7          11-Sep-21      564 bps
          Banco Santander S.A.     EUR              750         6.75%        PNC5          25-Apr-22      680.3 bps
          Banco Santander S.A.     EUR            1,000         5.25%        PNC6          29-Sep-23      499.9 bps
          Banco Santander S.A.     EUR            1,500         4.75%        PNC7         19-Mar-25       409.7 bps
          Banco Santander S.A.     USD            1,048         7.50%        PNC5          8-Feb-24       498.9 bps
          Banco Santander S.A.     EUR            1,500         4.38%        PNC6          14-Jan-26      453.4 bps

                                      1,500                    Call date      1,500     1,500

                                                            1,000   1,048

                                                 750

                                     2021       2022      2023      2024     2025       2026
                                                                                                                      20
Capital

FX hedging policy on capital ratio and P&L…

Stable capital ratio hedge                                                             Our P&L Policy

     Hedged
     Exposure                                                               Group
                                                                             CET1
                                                                           12.30%1      Strategic management of the exposure to exchange rates on
                                                                                          equity and dynamic on the countervalue of the units’ annual
                                                                                          results in euros

                                                                                        Mitigate impact of FX volatility

                                                                                        Corporate Centre assumes all hedging costs

     Managed to mitigate FX volatility in our CET1
          ratio

     Based on Group regulatory capital and RWAs by
          currency

                     (1) Data calculated using the IFRS 9 transitional arrangements.                                                           21
Capital

… and interest rate risk hedging

Mostly positive interest rate sensitivity                                                          ALCO portfolios reflect our geographic diversification
Net interest income sensitivity* to a +/-100 bp parallel shift                                      Distribution of ALCO portfolios by country
EUR mn, Feb-21                                                                                      %, Mar-21
                                                                                                                                             Other
                                                                                                                                                       Spain,
              +100 bps              -100 bps                                                                                     Chile,
                                                                                                                                           S.Am., 3%
                                                                                                                                                        7%         SCF,

              +1,005                     -499                                                                                    10%
          1
                                                                                                                                                                   8%

                                                                                                                  Brazil,                                                   UK, 7%
                                                                                                                   19%
          2
               +419                      -597
                                                                                                                                          EUR 87 bn
                                                                                                                                      o/w HTC&S EUR 72 bn
          3
               +115                       -77                                                                                                                               Poland,
                                                                                                                                                                             15%

                                                                                                                      Mexico,
                                                                                                                       12%                                      Portugal,
                -96                       +96                                                                                                 USA, 16%
                                                                                                                                                                   2%

                 (1) Parent bank
                 (2) Ring-fenced bank                                                                                                                                                 22
                 (3) SBNA. SC USA has positive sensitivity under a -100 bp shift scenario
                 *NOTE. Different criteria vs. Q4’20 presentation: -100 bps sensitivities affected by removal of management floors.
Index

   1           2        3          4            5            6            7
Santander   Capital   Asset     Liquidity &   ESG at      Sustainable   Glossary
Business              Quality   Funding       Santander   Funding
Model &                                                   Strategy
Strategy

                                                                                   23
Asset Quality

       Improved cost of credit driven by lower LLPs in most countries, particularly
       in the US and Brazil
        Credit quality ratios                                                                     NPL ratios by country
         %                                                                                        %                   Q1 2020    Q1 2021
                                                                                                        Spain             6.88    6.18
                         4.08%                                                                          UK                0.99    1.35
                 3.93%
  NPL ratio                                                                                             Poland            4.29    4.82
                                  3.73%                                                                 Portugal          4.56    3.84
                                                                                                        US                2.00    2.11
                                                                                                        Mexico            2.07    3.21
                                             3.32%
                                                      3.25% 3.26%                   3.21% 3.20%         Brazil            4.93    4.42
                                                                            3.15%
                                                                                                        Chile             4.63    4.74
                                                                                                        Argentina         3.97    2.32
                                      1
                                                                                                        DCB               2.21    2.23
                 2016     2017        2018   2019 Q1'20 Q2'20 Q3'20 Q4'20 Q1'21
                                                                                                  Cost of credit ratios by country
Cost of credit                                                 1.26% 1.27% 1.28%                  %                   Q1 2020    Q1 2021
              1.18%                                  1.17%                                              Spain             0.64    0.91
                         1.07%                                                           1.08%          UK                0.14    0.21
                                 1.00% 1.00%                                                            Poland            0.88    1.02
                                                                                                        Portugal          0.23    0.38
                                                                                                        USA               3.13    2.12
                                                                                                        Mexico            2.69    3.00
                                  1
                                                                                                        Brazil            4.43    3.79
                 2016    2017     2018       2019 Q1'20 Q2'20 Q3'20 Q4'20 Q1'21                         Chile             1.25    1.33
                                 (1) Acquisition of Banco Popular in 2017
                                                                                                        Argentina         5.48    4.55     24
                                                                                                        DCB               0.63    0.69
Asset Quality

86% of moratoria has expired, with only 5% in stage 3. From the 14%
still active, 73% is secured and most of it is in Europe
 Distribution of loans subject to moratoria                                          Main units
 Active moratoria as of 31st March 21, EUR bn                                        Active moratoria as of 31st March 21, EUR bn

  Mortgages                        9                        9                                                  69%                    6

                                                                                                        98%          2
   Consumer        1          1

                                                                                                                78%                   6
   SMEs &
  Corporates
                           5           1    6
                                                                                                           Secured        Unsecured

         Total                               15                             1   16     Portugal, Spain and UK represent
                                                                                        90% of active moratoria and 76% is secured
                     Europe       South America           North America

                          Note: Data aligned with EBA disclosure template                                                                 25
Asset Quality

Breakdown of moratoria by segments, regions and main countries:
credit quality of expired moratoria remains solid
                                                                                                                                 Expired
                                                 Total                                               Expired as %
     EUR bn, 31-Mar-21                         moratoria            % loan book (*)   o/w: expired     of Total     % Stage 1   % Stage 2   % Stage 3

     Total Group                                  112                      12%            96            86%          75%         20%          5%

     Detail by segments
        Mortgages                                  71                      22%            62            87%          84%         14%          3%
        Consumer                                   19                      8%             18            96%          47%         42%         11%
        SMEs & Corporates                          22                      6%             16            73%          74%         20%          6%
      Europe                                       75                      11%            60            80%           80%         16%         4%
        UK                                         45                      19%            44            96%           80%         17%         3%
        Spain                                      11                      6%              5            46%           74%         16%        10%
        SCF                                         4                      4%              4            97%           86%         10%         4%
      North America                                20                      16%            20            98%           50%         42%         9%
        USA (SBNA & SC)                            14                      17%            13            97%           34%         55%        11%
        Mexico                                      6                      21%             6            99%           81%         15%         5%
      South America                                17                      14%            16            97%           86%         9%          5%
        Brazil                                      5                      8%              5            94%           72%         19%         9%
                         Note: Data aligned with EBA disclosure template                                                                                26
Index

   1           2         3         4            5            6            7
Santander   Capital   Asset     Liquidity &   ESG at      Sustainable   Glossary
Business              Quality   Funding       Santander   Funding
Model &                                                   Strategy
Strategy

                                                                                   27
Liquidity and Funding

The Group’s business model combines local knowledge with global best practices
through legally, financially and operationally autonomous subsidiaries…

Legal autonomy structure
Dec-20

                                                                                  Santander S.A.

                                                                                   Santander
                                                                                   Consumer          Santander
                                                                                    Finance1          Holdings
                                                                                                        USA        Banco
                                                  Santander
                                                  UK Group                                                       Santander
                                                   Holdings                                                        Brasil
                                  Santander                                                                                    Grupo
                                     Bank                                                                                    Financiero
                    Banco           Polska                                                                                     Mexico       Banco
                  Santander                                                                                                               Santander
                 Totta SGPS,                                                                                                                Chile       Banco
                     SA
                                                                                                                                                      Santander
                                                                                                                                                      Argentina

  Legal autonomy: There are no legal commitments that entail financial support

  Financial autonomy: Financial interconnections are limited and at market prices

  Operational autonomy: Shared services are limited and carried out through autonomous factories. Access to FMIs through other Group
     entities is very limited

                   (1) Spain Resolution Group headed by Santander S.A. Includes, among others, SCF                                                                28
Liquidity and Funding

… divided into different resolution groups that can be resolved separately
though multiple entry points

MPE resolution strategy
Dec-20, EUR bn
                                             Banking Union                                   European Union                                      3rd Countries

                                                    Spain1                                          Poland                                Brazil                    Mexico
      Resolution Group                       PE                                               PE                                   PE                        PE

 PE   Point of Entry                               Portugal                                              UK                               Chile                    Argentina
                                              PE                                              PE                                   PE                        PE

                                                                                                                                           USA
                                                                                                                                   PE

                                                                           Size of Resolution Groups (Total assets by geography)

                                                                                                                                            156                   139
                                          727                                                                                               Brazil                USA
                                                                                             403
                                                               55                                             50                         79          65                 10

                                          Spain1              Portugal                  United Kingdom        Poland                    Mexico       Chile        Argentina

  We have defined the Resolution Groups (RGs) mirroring the model of autonomous financial groups so that all entities have been assigned
      to one RG

  Each RG comprises the entity identified as the entry point in resolution and the entities that belong to it
                         (1) Spain Resolution Group headed by Santander S.A. Includes, among others, SCF                                                                       29
Liquidity and Funding

Santander follows an autonomous capital and liquidity model
Capital ratios by country
Dec-20, %, local figures (phased-in)

                             US
                                                                                                            UK
                               18.83
                               17.43                                                                        21.10
                                                                                                            18.56
                               15.97
                                                                                                            15.17
                                                                                               Portugal
                                                                                                    25.10
                                                                                   Brazil           24.68
                                                                                                                             Poland
                                                                                   15.25
                                                                                                    21.34                    20.04
                                       Mexico                                      14.06
                                                                                                                             18.01
                                       19.01                                       12.87
                                       15.59                                                                     Santander   18.01
                                                                                                                    S.A.
                                       14.35
                                                                                                                    21.75
                                                                                             Argentina              19.18
                                                           Chile                                                               Total
                                                                                            18.76
                                                           15.37                                                    17.17       T1
                                                                                            15.95
                                                           10.66
                                                                                            15.56                              CET1
                                                           10.66

                         SCF: Total Capital Ratio: 16.53%; T1: 15.19% and CET 1: 13.21%                                                30
Liquidity and Funding

Santander’s liquidity management is based on the following principles

 Decentralised liquidity model

 Needs derived from medium- and long-term activity must be financed by medium- and long-term instruments

 High contribution from customer deposits, due to the retail nature of the balance sheet

 Diversification of wholesale funding sources by instruments/investors, markets/currencies and maturities

 Limited recourse to wholesale short-term funding

 Availability of sufficient liquidity reserves, including the discount window / standing facility in central banks to be used in
   adverse situations

 Compliance with regulatory liquidity requirements both at Group and subsidiary level, as a new conditioning management
   factor

                                                                                                                                31
Liquidity and Funding

Stock of issuances shows diversification across instruments and entities

Debt outstanding by type                                                                    Debt outstanding by issuer entity
 EUR bn and %, Mar-21                                                                        EUR bn and %, Mar-21

                        Preference                                                                         Brazil, 1.7, Other, 6.7,
                      shares, 9.1, 5%                                                                          1%          4%
                                                                                                     US, 7.9, 5%
       Sub debt, 14.1,
            8%                                                                                Chile, 8.6, 5%
                                                                     Senior, 54.1,
                                                                         31%
                                                                                       SCF, 20.6, 12%
Senior non-                                                                                                                           San S.A.,
preferred,                                                                                                                            83.6, 48%
46.2, 27%

                                                                                                UK, 44.2, 25%
                                   Covered bonds,
                                     49.7, 29%

                        Note: preference shares also includes other AT1 instruments.                                                              32
Liquidity and Funding

Conservative and decentralized liquidity and funding model

EUR 8.4 bn1 issued in public markets in Q1’21                                                       Very manageable maturity profile
 EUR bn, Mar-21                                                                                       EUR bn, Mar-21

                                                                                                                                                                                                           48.4

                                                                                                           Spain2                   2.1
                                                                                                                                                  9.1            8.1           7.4           8.5
          5.2

                                                                                                             SCF                    3.7           6.2                          3.9
                                                                                                                                                                2.5                          2.6            1.5
          3.3
                                                                                                                                   2021           2022          2023           2024          2025          2026+

                         1.7                                                                                                        10.7                                                                   12.2
                                                                                                              UK                                                5.9            7.8
                2                        1.0                                                                                                     2.9                                         4.6
          1.9            1.7                                               0.5
                                          1.0             0.0                                                                      2021          2022          2023           2024          2025           2026+
                                                                           0.5

         Spain           UK              SCF              USA             Other                             USA                     0.4           1.0           2.2            0.9           1.8            1.7

                                                                                                                                   2021          2022          2023           2024          2025           2026+
                                                                                                                                                   3.2                          2.5           3.1           5.2
 Other includes issuances in Brazil, Chile, Argentina and Mexico                                                                    1.7                         1.3
                                                                                                           Other
                                                                                                                                    2021          2022          2023           2024          2025          2026+
                                                                                                                                    2021         2022          2023           2024          2025           2026+

                    (1) Data includes public issuances from all units with period-average exchange rates. Excludes securitisations. Two T2 instruments issued in Q4’20 as prefunding for 2021, totalling
                                                                                                                                                                                                                  33
                        EUR 2.3 billion, are not included.
                    (2) Includes Banco Santander S.A. and Santander International Products PLC     Note: preference shares also includes other AT1 instruments.
Liquidity and Funding

Issuances YTD against funding plan

2021 Funding plan and issuances
 EUR bn, Mar-21
                                                Snr Non-Preferred + Snr                         Hybrids                         Covered Bonds                             TOTAL

                                                     Plan             Issued             Plan            Issued                Plan             Issued            Plan            Issued
                                                                                                                     1
                  Santander S.A                      8-10               4.6              2-3                   2.3               -                   -           10-13              6.9

                  SCF                                 3-4               1.0                -                     -             0-1                   -             3-5              1.0

                  UK                               2.5-3.5              1.7                -                     -               -                   -          2.5-3.5             1.7

                  SHUSA                               3-4                   -              -                     -               -                   -             3-4                 -

                  Other 2                          2.5-3.5              0.5             0-0.5                    -               -                   -            2.5-4             0.5
                            2
                  TOTAL                            19-25               7.8             2-3.5               2.3                 0-1                   -         21-29.5             10.1

                                                                  o      The Financial Plan is focused on covering TLAC/MREL requirements, with no secured
                                                                         issuances, to:
 Banco Santander S.A.’s 2021                                               o      continue building up TLAC/MREL buffers.
funding plan contemplates the
                                                                           o      pre-finance senior non-preferred / senior preferred transactions which lose TLAC
          following:                                                              eligibility due to entering in the
Liquidity and Funding

Santander S.A. MREL requirement1
           22.90%

                                                                                                          28.60%

                                          16.81%                               24.35%

                                                                                                                         19.53%
                                                         11.48%

                                                                                                                                                      €114bn                         €109bn             €74bn

         2018 Total MREL                2019 Total MREL     2019
           Requirement                    Requirement        2
                                                        Subordination        2018 Total MREL            2019 Total MREL     2019      2

                                                        Requirement            Requirement                Requirement   Subordination
       % Total Liabilities and Own Funds (TLOF)                                                                         Requirement
                                                                                                                                                                    Equivalent amount in EUR billion
                                                                              Equivalent % in Risk Weighted Assets (RWAs)

       The variation in the MREL requirement with respect to 2018 is accounted for mainly by two factors:
           • A change in the scope of consolidation of the Resolution Group, which now includes new companies
           • A modification in the calculation of capital consumption due to equity risk

       According to our estimates, the Resolution Group complies with the new MREL requirement and the subordination requirement.
       Future requirements are subject to ongoing review by the resolution authority

       New MREL requirement based on BRRD II pending of formal communication by resolution authorities
                           Note: 2018 values as communicated 24/05/18, 2019 values as communicated 28/11/19.
                           (1) The Resolution Group comprises Banco Santander, S.A. and the entities that belong to the same European resolution group (Santander Consumer Finance. S.A.)
                               At 31 December 2017, the Resolution Group had risk-weighted assets amounting to EUR 379,835 million and TLOF amounting to EUR 646,233 million
                           (2) The SRB considers that the subordination requirement can be covered by non-subordinated instruments in an amount equivalent to 2.5% of risk-weighted assets, 1.47% in terms of   35
                               TLOF, having considered the absence of material adverse impact on resolvability. If this allowance were taken into account, the requirement that would have to be covered by
                               subordinated instruments would be 10.01% in terms of TLOF and 17.03% in terms of RWAs, using data as of December 2017 as a reference
TLAC ratios for the Resolution Group headed by Banco Santander, S.A.
TLAC Ratio
              EUR mn                                                                               30 June 2020        30 September 2020 31 December 2020 31 March 2021 E
              Own Funds                                                                                      86,335                    86,191      86,836          86,634
                of which: Common Equity Tier 1 (CET1) capital                                                70,746                    70,829      69,451          69,349
                of which: Additonal Tier 1 (AT1) capital                                                       7,794                    7,740       7,723           7,591
                of which: Tier 2 (T2) capital                                                                  7,796                    7,621       9,662           9,693
              Eligible Liabilities                                                                           30,998                    30,650      30,437          32,550
                Subordinated instruments                                                                         767                     860          964           1,120
                Non preferred senior debt                                                                    23,336                    22,912      22,540          24,352
                Preferred senior debt and instruments with the same insolvency ranking                         6,894                    6,878       6,933           7,079
              TLAC BEFORE DEDUCTIONS                                                                        117,333                   116,841     117,273         119,185
              Deductions                                                                                     53,652                    52,622      51,025          48,878
              TLAC AFTER DEDUCTIONS                                                                          63,681                    64,219      66,248          70,307
              Risk Weighted Assets (RWAs)                                                                   275,774                   275,124     277,304         283,145
              TLAC RATIO (% RWAs)                                                                             23.1%                    23.3%       23.9%           24.8%
              Leverage Exposure (LE)                                                                        735,543                   635,439     632,303         689,349
              TLAC RATIO (% LE)                                                                                8.7%                    10.1%       10.5%           10.2%

•   TLAC ratio increased in the first quarter of 2021 by 0.9% to 24.8% (compared with the fully-loaded TLAC requirement of 21.5% as of 1 January 2022 and the
    current requirement of 16% as of 31 March 2021)
•   The increase is mainly due to the rise in the TLAC before deductions (EUR 1.9bn) and to the drop in the deduction (EUR 2.1bn), as a result of the higher
    surpluses in other resolution groups. This increase in TLAC ratio is partially offset by the higher RWAs (EUR 5.8bn)
•   Between December 2020 and March 2021, TLAC before deductions increased due mainly to the SNP issuances carried out in the quarter (EUR 3.4bn) and dollar
    appreciation (EUR 0.6bn), which were partially offset by EUR 2.0 bn of SNP issuances that have stopped meeting eligibility criteria during the quarter

                                                                                                                                                                            36
                     December 20 figures show the Closing data, not the estimates shown in the fourth quarter earnings presentation
Liquidity and Funding
Well-funded, diversified, prudent and highly liquid balance sheet (large % contribution from
customer deposits), actively reinforced already strong LCR ratios following covid-19 crisis
Liquidity Balance Sheet
 EUR bn, Mar-21                                                                                                                   Liquidity Coverage      Net Stable Funding
                              1,246                  1,246
                                                                                                                                      Ratio (LCR)            Ratio (NSFR)

 Loans and                                                          Customer                                                                 1
 advances to                                                                                                                          Mar-21     Dec-20        Dec-20
                                                                    deposits
 customers                                             883
                               940
                                                                                                                     Spain2           176%       175%          116%
                                                                                                                     UK2              138%       152%          129%
                                                                                                                     Portugal         131%       122%          123%
                                                        45        Securitisations and others
   Financial assets                                    173         M/LT debt issuances                               Poland           222%       187%          150%
                               229                                 ST Funding
                                                        28
 Fixed assets & other                                  118        Equity and other liabilities                       US               156%       129%          120%
                                78

                              Assets               Liabilities
                                                                                                                     Mexico           195%       207%          132%
 HQLAs3
                                                                                                                     Brazil           160%       167%          119%
 EUR bn, Mar-21       HQLAs Level 1                256.0                                                             Chile            136%       155%          120%

                      HQLAs Level 2                 8.9                                                              Argentina        271%       222%          174%
                                                                                                                     SCF              534%       314%          114%
                          Level 2A                    4.5
                                                                                                                     Group            173%       168%          120%
                          Level 2B                    4.3
                      Note: Liquidity balance sheet for management purposes (net of trading derivatives and interbank balances)
                      (1) Provisional data                                                                                                                               37
                      (2) Spain: Parent bank, UK: Ring-fenced bank
                      (3) 12 month average, provisional data
Liquidity and Funding

The main metrics show the strength and stability of the Group’s liquidity
position
 Evolution of key liquidity metrics1                                                            LTD and MLT funding metrics by geography
                                                                                                Mar-21

                                                                                                                                 (Deposits + M/LT funding)
                                                                                                                     LTD Ratio           / Loans2
                                                      2017      2018     2019   2020 Mar-21
                                                                                                         Spain2        77%                144%
         2
Loans / net assets                                    75%       76%      77%    76%   75%                UK           108%                110%
     2                                                                                                   Portugal      95%                111%
Loan-to-deposit ratio (LTD)                           109%     113% 114% 108% 106%
                                                                                                         Poland        78%                134%
Customer deposits and medium-
                                                      115%     114% 113% 116% 117%                       USA          110%                124%
and long-term funding /2loans
                                                                                                         Mexico        85%                129%
Short-term wholesale funding / net
                                                       2%        2%       3%    2%    2%                 Brazil        96%                116%
liabilities
Structural liquidity surplus / net                                                                       Chile        134%                 96%
                                                      15%       13%      13%    15%   16%                Argentina     57%                176%
liabilities
                                                                                            3            DCB          212%                 76%
Encumbrance                                           28%       25%      24%    27%   27%
                                                                                                         GROUP        106%                117%

                       (1)   Balance sheet for liquidity management purposes
                       (2)   Loans and advances to customers                                                                                                 38
                       (3)   Latest data 12M’’20
                       (4)   Spain public management criteria
Liquidity and Funding

Santander Parent & Subsidiaries’ Senior Debt Ratings

                                                       Moody's                                          S&P                                          Fitch
                                                 Date last     Direction                        Date last      Direction                      Date last      Direction
                                     Rating                                  Outlook   Rating                              Outlook   Rating                              Outlook
                                                 change      last change                        change       last change                      change       last change

Group                                 (P)A2     17/04/2018        ↑          STABLE      A      06/04/2018       ↑          NEG       A       17/07/2018       ↑         STABLE
San UK PLC                              A1      20/10/2020        ↑          STABLE      A      09/06/2015       ↑          NEG       A+      01/03/2019       ↑          NEG
San UK Group Holding PLC             (P)Baa1    16/09/2015        ↓           NEG      BBB      10/04/2015       ↑          NEG       A       20/12/2019       ↑          NEG
Santander Consumer Finance SA           A2      17/04/2018        -          STABLE     A-      06/04/2018       -          NEG       A       28/10/2019        -        STABLE
Banco Santander Totta SA               Baa3     16/10/2018        ↓          STABLE    BBB      18/03/2019       ↑         STABLE    BBB+     21/12/2017       ↑         STABLE
Santander Holding US                   Baa3     18/10/2016        ↓          STABLE    BBB+     06/04/2018       ↑          NEG      BBB+     17/11/2017       ↑          NEG
Banco Santander Mexico                 Baa1     22/04/2020        ↓           NEG        -           -           -            -      BBB+     13/06/2012       ↓         STABLE
Banco Santander Chile                   A1      27/07/2018        ↓           NEG       A-      25/03/2021       ↓          NEG        -           -            -           -
Santander Bank Polska                   A3      03/06/2019        ↑          STABLE      -           -           -            -      BBB+     18/09/2018     Initial     STABLE
Banco Santander Brasil                 Ba1      25/02/2016        ↓          STABLE     BB-     12/01/2018       ↓         STABLE      -           -            -

Kingdom of Spain*                     Baa1      18/09/2020        ↑          STABLE     Au      20/09/2019       ↑          NEG        A-     19/01/2018       ↑         STABLE

                         Note: Santander México decided to withdraw the S&P ratings                                                                                                39
Index

   1           2         3         4            5            6            7
Santander   Capital   Asset     Liquidity &   ESG at      Sustainable   Glossary
Business              Quality   Funding       Santander   Funding
Model &                                                   Strategy
Strategy

                                                                                   40
Responsible and sustainable governance
Everything we do should be Simple, Personal and Fair…

      Challenges

                   Challenge I                                                                  Challenge II
                   New business environment                                                     Inclusive and sustainable growth
                   Ensuring we have the right culture, skills,                                  Supporting small businesses to create new jobs
                   governance, digital and business practices to                                and helping people access finance, supporting
                   meet stakeholders’ expectations. A bank that                                 finance the low-carbon economy and fostering
                   aspires to be Simple,Personal and Fair.                                      sustainable consumption. Delivering our purpose.

      Governance
                                                            Management committee (twice a year)

                                    Responsible Banking, Sustainability & Culture Board Committee (RBSCC) (four times a year)

                                                          Responsible Banking Forum (at least 6 per year)

                                                                   Corporate responsible banking unit

                                      Responsible Banking Network and Governance in Countries and Global Business areas
                                                      (One Santander, PagoNxt and Digital ConsumerBank)

                                                                                                                                                   41
Corporate policies

       Generalcode                             Corporate                                 General                         Environmental, social                          Human rights
                                             culture policy1                          sustainability                     &climate change risk                             policy
        of conduct                                                                        policy                         management policy2

         Sensitive                              Tax policy                            Consumer                           Financing of political                       Defence policy
       sectors policy                                                              protection policy
                                                                                                                            parties policy

                        Corporate frameworks policies and principles3
             (1) Includes the Group's Diversity & Inclusion Principles and the Corporate Volunteering Standard.
             (2) It replaces the sectoral policies on energy, mining and metals and soft commodities.                                                                                  42
             (3) Employees can access all of the Group's internal regulations (corporate frameworks, models, policies and procedures) on our Internal Governance and Corporate
                 Regulations portal, ensuring consistency and sound governance across the Group.
Being responsible is embedded in our culture
Our common standards.
         Our                           Living our values
         purpose
                                                                                                         +
                                                                                                             Our 4 key
                                                                                                             stakeholders
         To help people                                                                                      (people, customers,
                                                                                                             shareholders and
         and businesses
                                                                                                             communities).
         prosper.
                                 Our   With great Behaviours displayed

                                 how
                                           Show              Truly            Talk             Keep

                                                                                                         +
                                          respect            listen         straight         promises        Governance

         Our aim                 Our                                                                         including LocalBoard
                                                                                                             oversight of common
                                 how                                                                         minimum standards.
         To be the best open
                                          Actively           Bring          Suport           Embrace
         financial services
                                        collaborate         passion         people            change
         platform, by acting
         responsibly and
         earning the lasting

                                                                                                         +
         loyalty of ourpeople,         With great Leaders                                                    Effective
         customers,                                                                                          communications
         shareholders and                                                                      Leading       consistent across
                                          Being             Inspiring and     Encouranging
         communities.                    Open &               Executing         the team          by         the group.
                                        Inclusive          Transformation      to prosper      Example

                  By being SPF in all we do and helping people and business prosper we will be
                                   responsible and earn people’s lasting loyalty
                                                                                                                                    43
Further embedding ESG to build a more responsible bank
We continue to help people and businesses prosper.
           Environmental: supporting                                               Social: building a more                     Governance: doing
           the green transition                                                    inclusive society                           business the right way

     Helping our customers gogreen                                         Talented and diverse team                   A strong culture

                                                                           Top 103 in  6        23.7%
     EUR 33.8 bn                   EUR 6.9 bn                              geographies.         Women in leadership
     GreenFinance                  AUM Social                                                   positions.
     since 2019.                   Responsible                                                                         86%                   TakingESG
                                   Investment.
                                                                           Financially empowering people
                                                                                                                       employees
                                                                                                                       proud to work
                                                                                                                                             criteria
                                                                                                                                             into accountwhen
                                                                                                                       at Santander.         determining
     Going green ourselves
                                                                           4.9 mn               EUR 469 mn                                   remuneration
     EUR 1 bn                      Carbon                                  people⁴              credit to
     Green Bond issued             neutral                                 since 2019.          microentrepreneurs
     (2nd since 2019).
                                   in ourown
                                                                                                in 2020.               An independent, diverse board
                                   operations.
                                                                                                                       >60%independent directors.
                                                                           Supporting society
     Aligning with Paris targets
                                                                                                                       40%                   Governance
                                                                           4 mn                 225 k                  women on              embedded
     1st CCCA¹                     1st TCFD²                               people helped        scholarships granted   Group Board.          to deliver on ESG.
                                                                           since 2019.          since 2019.
     report.                       report.

                    (1)   Collective Commitment to Climate Action.
                    (2)   Task Force on Financial Climate Disclosure.                                                                                             44
                    (3)   Top 10 company to work for.
                    (4)   People financially empowered through Santander initiatives
Challenge I
New business environment.
    Risk culture                            As a bank, managing all risks, including cyber, is an
                                                                                                                                      93% of employees claim that they are
                                            essential part of our daily business. We have a robust risk
                                            management model and risk culture to ensure we operate                                    able to identify and feel responsible for
                                            in a prudent and responsible way.                                                         the risks they face in their daily work.1

    Talented and motivated                  We manage talent to ensure thatwe have motivated
                                                                                                                                      2020 Euromoney Worlds Best Bank for D&I.
    team                                    and prepared teams, and we encourage diversity to
                                            provide the best solutions to our customers' needs.
                                              D&I principles as minimum standards. Anonymous
                                              ethical channels.
                                              FlexiWorking.

    Acting responsibly towards              We develop our products and services responsibly, and
                                                                                                                                       Top 3 in NPS in 6 countries.2
    customers                               aspire to deliver excellent customer service. We have clear
                                            policies on conduct and consumer practices: Consumer
                                            protection principles and Corporate guidelines for good
                                            practices on treatment of vulnerable customers.

    Responsible procurement                 Our suppliers are assessed against our Principles of Responsible Behaviourfor Suppliers which
                                            establish the minimum principles that we expect in the areas of ethics and conduct, social matters
                                            and the environment. These principles are aligned with the ten principles of the Global Compact
                                            and ensure we operate in a sustainable way throughout our operations.

    Shareholder value                       We have clear and robust governance. Risks and opportunities are prudently managed; and
                                            long-term strategy is designed to safeguard the interests of our shareholders and society at
                                            large.

              (1) Global engagement survey 2019. Next survey planned for May 2021.
              (2) Customer Satisfaction internal benchmark of active customers audited by Stiga/Deloitte. NPS = Net Promoter Score                                                45
Challenge II
Inclusive and sustainable growth.
    Supporting the transition to           ESG Investing in Wealth                 Analysis of
    a green economy                        Management &Insurance                   environmental and social
    Our target is to achieve net zero      We promote Socially Responsible         risks
    carbon emissions across the Group      Investment through the integration      We take into account social and
    by 2050. To do so:                     of ESG criteria in our wealth           environmental issues that may arise
                                           management, private banking and         from our clients’ business
      We aligned our power generation      insurance products.                     operations.
      portfolio with the Paris Agreement
      for 2030, setting our first
      decarbonisation targets.
                                           Supporting communities                  Inclusion and financial
      We support our customers in          Through Santander Universities and      empowerment
      their transition to a low carbon     Universia we have created a network     Through Santander Finance for All
      economy. We are leaders in           of universities through which we help   we help people to access financial
      financing renewable energy           people to get access to an education,   services, to create or develop micro-
      projects.                            and we support entrepreneurshipand      enterprises through loans, and we
                                           aim to help students gain a foothold    make sure they have the necessary
      We are working to reduce our         in the job market.                      skills to manage their finances
      emissions and environmental                                                  through financial education.
      footprint, having achieved carbon    We support communities through the
      neutrality in our own operations.    promotion of local initiatives and
                                           social programmes that support early
                                           pre-schooleducation, social welfare
                                           and art, culture and knowledge.

                                                                                                                           46
We have set the ambition to be net zero by 2050

                                                                                                                          Align Santander power generation
                                                                                                                          portfolio with the Paris
                                                                                                                          Agreement.

                                                                                                                                         Stop providing
                                                                                          Using 100% of                                  financial services to
                                                                                              electricity                                power generation
                                                                                         from renewable                  Eliminate       clients with more
                                                                                            sources in all            allexposure        than 10% of revenues
        Becoming carbon                  Set the decarbonisation targets for                   countries.               tothermal        dependent on
       neutral in ourown          other material sectors, including Oil &Gas,                                          coalmining        thermal coal.
             operations.                                           Transport,                                          worldwide.
                                                       and Mining &Metals.

       2020                2021                      2022                       2025                         2030                              2050

                            Remove unnecessary                                     Raise or facilitate the    Raise or facilitate the
                              single-use plastics.                                  mobilisation of over       mobilisation of over
                                                                                EUR 120 billion in green       EUR 220 billion in            net zero.
                                                                                     finance since 2019.       green finance since
                                                                                                                               2019.

                  We are a founding member of the Net Zero Banking Alliance (NZBA)
                                                                                                                                                                 47
Exposure of our portfolio to most concerning sectors

    For the second year in a row, Banco Santander applied PACTA                                        Power generation portfolio
    methodology to measure SCIB power generation portfolio
    alignment to a scenario compatible with the Paris Agreement.                                    Production capacity across technologies (%)

    Our power generation portfolio compares well against the                                        2020                                   2025
    Corporate Economy, with a larger share of renewables and
    hydro and a smaller percentage exposure to coal.                                                     15%                 21%                 18%              27%               28%

    To fulfil CCCA we will align our power generation portfolio                                          6%
                                                                                                                                                 5%
    with Paris by 2030. To deliver on this, two first targets:                                           19%                 12%                 20%
                                                                                                                                                                  8%                11%
       1   Stop providing financial services to power generation clients                                                     27%                                  29%
           with a revenue dependency on thermal coal of over 10% by                                      26%                                                                        25%
                                                                                                                                                 26%
           2030.
       2   Reduce our exposure to thermal coal mining to zero by2030.                                                        25%
                                                                                                         5%                                                       24%               23%
                                                                                                                                                 5%
                                                                                                         29%
                                                                                                                                                 26%
    Going forward: continue assessing alignment of the most
    material sectors as regards climate (Mining &Metals, Oil &                                                                      3%
                                                                                                                                                                        3%                3%
                                                                                                                             12%                                                    10%
    Gas, and Transport based on our Materiality).                                                                                                                 9%

                                                                                                    Corporate           Santander          Corporate       Santander         Paris Aligned
                                                                                                    Economy(A)                             Economy(A)                        Pathway

                                                                                                       Coal       Oil         Gas        Hydro          Nuclear         Renowable

               (A) Corporate Economy: represents the aggregate/combined production of all assets in the Asset Resolution's database, which captures approximately 70% of total world
               CO2 emissions (CO2 is the largest greenhouse gas (GHG) contributor to human induced climate change). Considering the inclusion of other GHG (such as nitrous oxide and          48
               methane – relevant in agriculture), the database captures approximately 60% of total GHG emissions. Based on data from the 2018 World Energy Outlook from the
               International Energy Agency.
Exposure of our portfolio to the most concerning sectors II

    We have analyzed our exposure to climate              SCIB1 exposure to climate most concerning
    most concerning sectors (based on NACE
    codes); that is exposure to those sectors that
                                                          sectors
    concentrate possible climate transition or            Data as of December 2020, EUR bn
    physical risk exposure.
                                                                  ~EUR10 bn
    Most of these sectors are concentrated in SCIB                renewables
    (around 90%) and corporate banking and                           Project
                                                                     Finance
    represents 10% of the whole portfolio.                          included                                                                                           27                                76

    Mortgage and real state portfolio (EUR 338
    bn) are considered moderate risk, and
    represents 32% of the total portfolio. Retail
    and SCF is not included in this exercise.                                                                                          8

                                                                                                       18

                                                                      23

                                                         Power                              Oil &                         Mining &                            Transport                      Most concerning
                                                                                            Gas                           Metals

                                                       Scale of risk

                                                            Very High                           High                        Medium                         Moderate                             Low

                                                       Most concerning

                                                     1. Business in scope: SCIB (excluding Export Finance). Exposure = REC before provisions (on and off balance sheet lending + guarantees + derivatives PFE).

                                                                                                                                                                                                                  49
Our commitments
                                                                               2018                    2019                      2020                          2021                                   2025

     Top 10 company to work for1                                               4                       5                         6                             6

     Women on the board                                                        33%                     40%                       40%                           40% - 60%

     Women in senior leadership positions2                                     20%                     23%                       23.7%                                                                30%

     Equal pay gap3                                                            3%                      2%                        1.5%                                                                 ~0%

     Financially empowered people4                                                                     2.0 mn                    4.9 mn                                                                10 mn
     Green finance raised and facilitated5 (EUR)                                                       19 bn                     33.8bn                                                               120bn

     Electricity used from renewable energy sources6                           43%                     50%                       57%                           60%                                    100%

     Becoming carbon neutral in our own operations7                                                                               0%

     Reduction of unnecessary single use plastic in                                                    75%                       98%                           100%
     corporate buildings and branches8

     Scholarships, internships and entrepreneurship                                                    69 k                    225 k                           200 k
     programmes9

     People helped through our community                                                               1,6 mn                  4,0 mn                          4 mn
     programmes10

                                                                                                                                                       From... to...             Cumulative target            Commitmentachieved

              (1)   1. According to external indexes in each country (Great Place to Work, Top Employer, Merco, etc.) 2. Senior leadership positions make up 1% of the total workforce. 3. Equal pay gap based on same jobs, levels and
                    functions. 4. Unbanked, underbanked or financially vulnerable individuals receive tailored finance solutions and can increase their knowledge and resilience through financial education. 5. Includes Grupo Santander's
                    contribution to green finance: project finance; syndicated loans; green bonds; capital finance; export finance, advisory services, structuring and other products, to help customers transition to a low-carbon economy. EUR
                    220bn committed from 2019 to 2030. 6. In countries where we can confirm electricity from renewable sources at properties occupied by Grupo Santander. 7. In our core geographies (G10). 8. The reported percentage
                    takes our core geographies (G10) into account. Specific measures taken to cope with the covid-19 situation that might have involved use of plastics has not been penalized in the calculation of this percentage. 9.
                                                                                                                                                                                                                                                   50
                    Beneficiaries of Santander Universities (students given a Santander scholarship will do a work placement in an SME or take part in entrepreneurship programmes Grupo Santander endorses).
              (2)   10. Beneficiaries of our community investment programmes (not including Santander Universities and financial education initiatives).
Independent recognition for our progress

         Banco Santander                Banco Santanderis              Santander’s ESG               Santander is once              Santander’s                    In 2020 Santander
         included in the Dow            also listed on the             rating profile has            again ranked in the            sustainability                 received Top
         Jones Sustainability           FTSE4Good index                shown a notable               top 10 in the 2021             performance                    Employer 2020
         Index since 2000.              since 2003.                    improvement, moving           Bloomberg Gender               is also ratedby                certification in
                                                                       from a position of            Equality Index,                Sustainalytics, ISS-           4 geographies
         The index assesses             As of August 2020              22nd in the sector in         where it achieved              ESG, CDP, and                  and SCF, and Top
         economic,                      absolute ESG soreof            December 2016 to              the top score inwage           MSCI.                          Employer Europe.
         environmental and              4.3 points (five being         8th in 2020.                  equality and gender                                           This certification
         social impact of over          the maximum score),                                          pay parity.                                                   acknowledges the
         253 banks globally.            above the banking              Vigeo Eiris has                                                                             working conditions
                                        sector average of 2.9          recognised upward             The index is focused                                          companies create for
         In 2020 Santander              points.                        trends in four areas          on several metricslike                                        their employees.
         achieved a total score                                        of performance:               equal pay & gender
         of 83 points out of                                           Environment,Human             parity, inclusivity and                                       We have also been
         100 on the index,just                                         Rights, Community             female leadership &                                           recognised as
         six points below the                                          Involvement and               talent.                                                       one of the top 25
         leader, placing us14th                                        Corporate                                                                                   companies to work
         in the ranking.                                               Governance.                                                                                 for in the world by
                                                                                                                                                                   Great Place toWork
                                                                                                                                                                   and as one of the
                                                                                                                                                                   Best Places to Work
                                                                                                                                                                   in Latin America.

         The use by Santander, s.a. of any MSCI ESG research LLC or its affiliates (“MSCI”) data, and the use of MSCI logos, trademarks, service marks or index names herein, do not
         constitute a sponsorship, endorsement, recommendation, or promotion of Santander, s.a. by MSCI. MSCI services and data are the property of MSCI or its information
         providers, and are provided ‘as-is’ and without warranty. MSCI names and logos are trademarks or service marks of MSCI.

         FTSE Russell (the trading name of FTSE International Limited and Frank Russell Company) confirms that Santander, S.A. has been independently assessed according to the
         FTSE4Good criteria, and has satisfied the requirements to become a constituent of the FTSE4Good Index Series. Created by the global index provider FTSE Russell, the             51
         FTSE4Good Index Series is designed to measure the performance of companies demonstrating strong Environmental, Social and Governance (ESG) practices. The FTSE4Good
         indices are used by a wide variety of market participants to create and assess responsible investment funds and other products.
Index

   1           2         3         4            5            6            7
Santander   Capital   Asset     Liquidity &   ESG at      Sustainable   Glossary
Business              Quality   Funding       Santander   Funding
Model &                                                   Strategy
Strategy

                                                                                   52
Santander’s Global Sustainable Bonds Framework
 The Global Sustainable Bonds Framework constitutes our formal concept to govern all the potential Green, Social or Sustainable
  bonds.
 For each type of bond issuance, an specific Framework under the Global Framework’s guidelines will be published.
 The Programme is aligned with the Green Bond Principles, the Social Bond Principles and the Sustainability Bond Guidelines; is
  coherent with Santander’s sustainability strategy and contributes to achieve our sustainability commitments.
 Under this Global Framework, the aim is to issue periodically sustainable, social or green bonds.

                                                          Santander´s Global Sustainable
                                                                                                                                  Verification
                                                                Bonds Framework

 Sustainable Bond Framework1                                          Social Bond Framework                                          Green Bond Framework

         Sustainable Bonds                                                      Social Bonds                                              Green Bonds

             (1) Proceeds will be exclusively applied to finance or re-finance a combination of both Green and Social Projects.                             53
Santander’s Global Sustainable Bonds Framework
Green eligible categories                                                                              Social eligible categories
     Category - SDG                                   Description1                                           Category - SDG                                        Description2

    Energy efficiency             Energy savings and consumption.                                              Healthcare                     Hospitals financing, medical equipment and
                                  Contribution to climate change mitigation.                                                                   healthcare technologies.
                                  Green buildings: In order for green building
                                   financing to be included the asset must possess
                                   environmental certification.

   Renewable energy               Renewable energy production, sources: wind,                                  Education                      Education, primary and secondary schools,
                                   solar, biogas, biomass, thermal, hydro.                                                                      Universities, training programs, scholarships, etc.
                                  Manufacture of components of renewable energy
                                   technology: wind turbines, solar panels, etc.
                                  Transmission and distribution projects when
                                   connecting to defined energy assets.

Sustainable Water Manag.          Contribute to access to safe and affordable                                SME financing                    Contribute to access to decent work and economic
                                   drinking water.                                                                                              growth.
                                  Recycling of water and pollution prevention and                                                             Facilitate job conservation or creation, revitalise
                                   control.                                                                                                     economically depressed areas and reduce poverty.
                                  Aquatic biodiversity conservation.                                                                          Access to banking in underserved populations.

Sustainable Waste Manag.          Water collection, treatment, recycling, re-use, etc.                    Affordable housing
                                  Contribute to hygiene and access to adequate and                                                            Access to adequate, safe and affordable housing
                                   equitable sanitation.                                                                                        for excluded and/or marginalised population or
                                  Recycling of waste and pollution prevention and                                                              communities.
                                   control.

                           (1) Green eligible categories may include other projects in accordance with any update of the ICMA Green Bond Principles at any time.                                         54
                           (2) Social eligible categories may include other projects in accordance with any update of the ICMA Social Bond Principles at any time. Sustainable eligible categories may
                               include other projects in accordance with any update of the ICMA Sustainability Bond Guidelines.
Green Bond Framework
Rationale to issue Green Bonds

 The issuer is fulfilling its purpose acting in a responsible way
  collaborating to address the climate change challenge, fulfilling its
  mission, serving shareholders and benefiting society as a whole.
 The issuance support Santander’s Responsible Banking agenda,
  specifically contributes towards out green finance targets.
 Enable private capital to help finance new and existing projects in the
  renewable space.
 Demonstrate our support to the transition to a lower carbon economy by
  reporting the impact of the activities financed.
 Diversify investor base and build valuable dialogue with green driven
  investors, while optimising our pricing power.
 Showcase our leadership in renewable financings.

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