Investor presentation - Second quarter 2020 August - September 2020 - bpost Group

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Investor presentation - Second quarter 2020 August - September 2020 - bpost Group
Investor presentation
   Second quarter 2020
     August – September 2020
Investor presentation - Second quarter 2020 August - September 2020 - bpost Group
Investor presentation
Second quarter 2020

Contents                                                                                                                                                                              Financial Calendar
Highlights & guidance                                       2Q20 results                                             Results by segment – 53                                          03.11.2020 (17:45 CET)
                                                                                                                     Mail & Retail – 54 & 55                                          Quarterly results 3Q20
2Q20 Highlights – 4                                         EBIT bridge – 37                                         Parcels & Logistics Eurasia – 56 & 57
Outlook 2020 – 5                                            Key financials – 38                                      Parcels & Logistics N. America – 58 & 59
                                                            Results by segment – 39                                  Corporate – 60
bpost Group at a glance                                     Mail & Retail – 40 & 41                                  Cash flow – 61
Investment rationale – 7                                    Parcels & Logistics Eurasia – 42 & 43
Dividend policy – 8                                         Parcels & Logistics N. America – 44 & 45
                                                            Corporate – 46
                                                                                                                     Additional Info
Overview – 9                                                                                                         Key financials FY19 – 63
LT vision & strategic aspirations – 10                      Cash flow – 47
                                                                                                                     Results by segment FY19 – 64
Management – 11                                             Balance sheet – 48
                                                                                                                     Relationship with State – 65
Sustainability – 12                                         Financing Structure & Liquidity – 49
                                                                                                                     USO & SGEI – 66
Mail & Retail – 13-21
Parcels & Logistics Eurasia – 22-30                         1H20 results                                             European mail market – 67
                                                                                                                     Key contacts – 68
Parcels & Logistics N. America – 31-35                      EBIT bridge – 51
                                                            Key financials – 52
                                                                                                                                                                                      More on corporate.bpost.be/investors

    Disclaimer
    This presentation is based on information published by bpost Group in its Second Quarter 2020 Interim Financial Report made available on August, 4th 2020 at 5.45pm CET and in its 2019 Annual Report available on corporate.bpost.be/investors. This
    information forms regulated information as defined in the Royal Decree of 14 November 2007. The information in this document may include forward-looking statements1, which are based on current expectations and projections of management about future
    events. By their nature, forward-looking statements are not guarantees of future performance and involve known and unknown risks, uncertainties, assumptions and other factors because they relate to events and depend on circumstances that will occur in the
    future whether or not outside the control of the Company. Such factors may cause actual results, performance or developments to differ materially from those expressed or implied by such forward-looking statements. Accordingly, no assurance is given that
    such forward-looking statements will prove to have been correct. They speak only as at the date of the Presentation and the Company undertakes no obligation to update these forward-looking statements contained herein to reflect actual results, changes in
    assumptions or changes in factors affecting these statements. This material is not intended as and does not constitute an offer to sell any securities or a solicitation of any offer to purchase any securities.
1   as defined among others under the U.S. Private Securities Litigation Reform Act of 1995

2                                                                                                                    2Q20 Roadshow presentation
Investor presentation - Second quarter 2020 August - September 2020 - bpost Group
Highlights 2Q20
Guidance 2020
Investor presentation - Second quarter 2020 August - September 2020 - bpost Group
Highlights of 2Q20                                                                                                                                    2Q20

Net negative impact of COVID-19, mainly in M&R, is compensated by growth in Parcels and E-commerce logistics
next to targeted cost containment actions and cost phasing towards 2H20

                                                                                                                             2Q20 COVID-
    Group operating     Mail & Retail                    Parcels & Logistics            Parcels & Logistics                  19 impact1 on
    income                                               Eurasia                        N. Am.                               Group EBIT
    € 1,052.7m          € 36.0m                          € 32.4m                        € 17.6m                              estimated at
                        7.7% EBIT margin                 11.0% EBIT margin              5.0% EBIT margin                     € -9.5m
                        • Total operating income at      • Total operating income at    • Total operating income at
                          € 468.1m (-10.2%) driven by      € 294.9m (+46.4%) driven       € 353.9m (+48.0%) driven       1   All COVID-19 impacts mentioned
                                                                                                                             in this presentation are best effort
                          COVID-19 impact on mail          by positive COVID-19           by E-commerce logistics, in        estimates based on actuals and are
                          volumes & on retail and by       development in all revenue     particular growth at Radial        net results of both positive and
                                                                                                                             negative impacts. Group impact
                          deconsolidation of Alvadis       lines, especially Parcels      from existing customers            includes € -2.0m at Corporate.
                                                           BeNe (+64.2%)                  and new business signed in
                        • Underlying mail volume
    Group adjusted        decline at -17.7% driven by    • Parcels BeNe organic           2019

    EBIT                  COVID-19 lockdown with           volumes +78.4%               • Adjusted EBIT increase
                          visible catch-up in June       • Adjusted EBIT, excl. YoY       (€ +18.1m) driven by               Initial 2020
    € 74.9m             • Adjusted EBIT decline            negative evolution of          positive evolution of E-
                                                                                                                             Group adjusted
                                                                                          commerce logistics (mainly
    7.1% EBIT margin      (-51.9%) from mail evolution     terminal dues settlements,
                          amplified by COVID-19.           up € +13.0m (+67%)             Radial), partially offset by       EBIT guidance
                                                                                          margin pressure in
                        • M&R COVID-19 impact1:            operationally.
                                                                                          International mail.                range can be
                          € -37.0m                       • PaLo EA COVID-19 impact1:
                                                                                        • PaLo NA COVID-19 impact1:          reconfirmed
                                                           € +13.1m
                                                                                          € +16.5m

4                                                        2Q20 Roadshow Presentation
Investor presentation - Second quarter 2020 August - September 2020 - bpost Group
Initial 2020 Group EBIT outlook reconfirmed                                                                                                                                 Outlook FY20

Based on the current situation and facts, bpost Group reconfirms adjusted EBIT guidance for 2020
in the range of € 240-270m.

    Group                                                                                           Dividend
    Assuming no second national or important local lockdown in 2020, nor any                        The Board will recommend to the Annual Shareholders’ Meeting not to grant a
    event deriving from COVID-19 uncertainties, the adjusted EBIT between € 240-                    dividend on the results of FY20 to shareholders.
    270m can be reconfirmed.                                                                        bpost Group remains fully committed to delivering sustainable shareholder
    Contribution per Business Unit will differ from the initial outlook issued in March.            returns.
                                                                                                    Given the high level of uncertainty that still remains in light of COVID-19 and its
                                                                                                    impact on the overall economy, bpost Group’s priority is in the current
    Gross capex of € 150m maximum (vs. up to € 200m pre-COVID-19)
                                                                                                    circumstances the strength of bpost’s balance sheet, cash reserves and capacity
                                                                                                    to invest on the long term.
                                                                                                    A new dividend policy going forward will be decided by the Board when the
                                                                                                    longer term impact of the COVID-19 crisis becomes more clear.

    COVID-19 disclaimer
    Given ongoing limited visibility about the duration and severity of the pandemic and its different impacts across the globe, the reconfirmed outlook could still be
    impacted by these uncertainties or any event deriving thereof.

5                                                                                 2Q20 Roadshow Presentation
Investor presentation - Second quarter 2020 August - September 2020 - bpost Group
bpost Group
at a glance
bpost Group offers a strong investment rationale                                                                              at a glance – Group

bpost Group aims at being a responsible company, delivering sustainable returns to its shareholders

What?                                          How?
    We continue to transform the mail and       Multiple levers for            Experienced            Growth in           A solid balance
    proximity business in the home market to    transformation of              management             e-commerce          sheet with single
    sustain solid cashflows                     the legacy                     team with              logistics &         'A' credit rating
                                                business: natural              embedded               parcels: aspired
                                                attrition,                     financial discipline   sizeable share of
                                                alternating                    and a strong           revenues
                                                distribution                   business
                                                model, stable and              transformation
                                                predictable                    track record
    We develop sustainable activities in the    regulation,
    high growth e-commerce logistics &          network
    parcels business in our                     optimization,…
    Belgium/Netherlands home market and
    key geographies in Europe and North
    America

7                                                            2Q20 Roadshow presentation
We create value for shareholders                                                                                                                                        at a glance – Group

Capital allocation and dividend policy are under review

    Dividend Policy
    • IPO dividend policy until 2019: Minimum 85% of BGAAP net profit of the
      mother company bpost SA/NV (unconsolidated). This policy is now
      suspended.
    • Dividend on FY19 results limited to interim dividend due to COVID-19 crisis
    • Board will recommend not to grant a dividend on FY20 results to preserve                                            1.26      1.29                 1.31   1.31   1.31
      the strength of bpost’s balance sheet, cash reserves and capacity to invest on                         1.13
                                                                                                                          0.22      0.24             0.25       0.25   0.25
      the long term.                                                                                     0.20
    • Updated dividend policy: A new dividend policy will be decided by the Board
      when the longer term impact of the COVID-19 crisis becomes clear.                                                                                                            0.62
                                                                                                                          1.04      1.05             1.06       1.06   1.06
                                                                                                         0.93

    Dividend is constrained by net results of a given year
    (in BGAAP) + distributable reserves                                                                  2013             2014      2015             2016       2017   2018       2019

                                                                                                                                        Pay-out ratio
    Distributable reserves (€ 199m end 2019)                                                             91%              85%       90%              85%        90%    100%       72%
    built gradually as from 2013, primarily to neutralize the non-recurring impact of
    exceptional costs                                                                                   Final gross DPS (€)      Interim gross DPS (€)

8                                                                               2Q20 Roadshow presentation
A diversified mail operator with a footprint in                                                                                                                                                     at a glance – Group

e-commerce logistics
                                                                                                                                                                                         Revenues        % of total

€ 3,837.2m1                                € 310.8m
                                                                                                                                              Transactional mail                         € 748m             19%
                                                                                              Mail & Retail                                   Advertising mail                           € 236m             6%
revenues                                   8.1%                                               € 1,897m
                                           EBIT                                               49%                                             Press                                      € 344m             9%

                                                                                                                                              Proximity and convenience retail network   € 465m             12%

€ 537.0m                                   € 181.2m                                                                                           Value added services                       € 104m             3%
14.0%                                      net profit
EBITDA                                                                                        Parcels & Logistics                             Parcels Be-Ne                              € 381m             10%

                                                                                              Europe & Asia                                   E-commerce logistics                       € 133m             3%

35,377                                                                                        € 813m
                                                                                              21%                                             Cross-border                               € 300m             8%
average
# FTE & interims
                                                                                              Parcels & Logistics
                                                                                                                                              E-commerce logistics                       € 1,018m          26%
                                                                                              North America
                                                                                              € 1,098m                                        International mail                          € 87m             2%
                                                                                              29%

2019 figures (adjusted)
1 49.4% Mail & Retail, 21.2% Parcels & Logistics Europe & Asia, 28.6% Parcels & Logistics North America and 0.8% Corporate revenue

9                                                                                                                2Q20 Roadshow presentation
Long-term vision & strategic aspirations                                                      at a glance – Group

     ”Beyond mail, be an efficient global e-commerce logistics player anchored in Belgium”

     1                               2                                    3
     Mail services to citizens and   Drive profitable growth in           Optimize Radial to deliver in
     State remain core and will      Parcels BeNe and further             the promising North
     continue to generate profit     develop e-commerce logistics         American e-commerce
     with a more adapted             in Europe                            market
     distribution model

10                                           2Q20 Roadshow presentation
Our experienced management team has                                                                                            at a glance – Group

responsibilities down to the bottom-line

     Jean-Paul Van Avermaet     Luc Cloet                                 Kathleen Van Beveren                  Henri de Romrée
            Group CEO          CEO Mail & Retail                      CEO Parcels & Logistics Europe & Asia   CEO Parcels & Logistics North
                                                                                                                       America

         Mark Michiels        Leen Geirnaerdt                                   Dirk Tirez                         Nico Cools
              CHRO                    CFO                                           CLO                                  CIO

11                                                 2Q20 Roadshow presentation
Sustainability is at the heart of our activities                                                                                                                              at a glance – Group

3-pillar CSR strategy linked to United Nations

       People                          Proximity               Planet                                        Selected awards and recognition
       we care about our               we are close to the     we strive to reduce our
       employees and engage            society                 impact on the                                 •   IPC EMMS Scorecard 2019 (sector index): #3
       them                                                    environment                                   •   EcoVadis (clients index): Gold rating
                                                                                                             •   Ethibel Indexes: reconfirmed as a constituent of the Ethibel Sustainability Index
                                                                                                                 (ESI) Excellence Europe since 19/03/2018

     Shared Value Creation                                                                                   •
                                                                                                             •
                                                                                                                 Sustainalytics: score 17.7% (low risk)
                                                                                                                 MSCI: Score A
     • Continuity of our business                                                                            •   Vigeo Eiris: 91% (sector average: 71%)
     • Employee satisfaction and engagement                                                                  •   ISS: Governance Score: 5, Environment Score: 1, Social Score: 3
     • Customer satisfaction                                                                                 •   Carbon Disclosure Project: Score B (peer average C)

      • Employee health &            • To our community       • Green fleet
        safety                       • To our suppliers       • Green buildings
      • Employee training and
        talent development
                                     • To our customers
                                       through our services
                                                              • Waste management
                                                                                                             Ambitious CO2 reduction targets
      • Ethics & diversity
      • Social dialogue                                                                                      •   Since 2007 bpost Group has cut its CO2 emissions by almost 40%
                                                                                                             •   Target of reducing CO2 emissions from activities by at least 20% by 2030
                                                                                                             •   By 2030, at least 50% of vehicles will be fully electric

12                                                                              2Q20 Roadshow presentation
Mail & Retail                                                                                                                 at a glance – M&R

at a glance

Sub-segments                               Revenues 2019, €m                                               Key facts & figures
                                                 748
Transactional mail
                                                                                                               ~7.1m
                                                                                                               letters handled daily
                                                            236
Advertising mail
                                                                                                               ~20.1k
                                                                          344                                  operational FTEs
Press

                                                                                       465
                                                                                                               Servicing 5m
Proximity and convenience retail network                                                                       letter boxes

Value added services
                                                                                             104               5
                                                                                                               industrial sorting centers

                                                                                                   1,897
Total                                                                                                          ~2,300
                                                                                                               points of presence in Belgium

13                                                        2Q20 Roadshow presentation
Key value drivers for Mail & Retail                                                                                                             at a glance – M&R

Key value drivers                                                                   From                             To

                  Speed of mail volume decline                                      -7.9%                            Between 9% - 11%
                                                                                    in 2019                          in 2020 (ex-COVID-19)

                  Share of mail volume decline compensated                          18-45%                           >50%1
                  through price increase                                            over 2014-2017

                                                                                    Three contracts                  Extension
                  Renegotiation/retendering of future 6th                                                            of the 2 press concessions until end 2022
                  Management contract and press concessions                         until end 2020;                  Expected agreement
                                                                                    compensation contractually set
                                                                                                                     on 7th Management contract

                  Evolution of operating model                                      Fixed D+1                        Flexible,
                  (mail collect and distribution)                                   based model                      differentiated offering
                                                                                    (everywhere, everyday)           (prior vs. non-prior.)
1   58% in 2019

14                                                     2Q20 Roadshow presentation
Domestic mail volume decline expected to accelerate from                                                                                                                          at a glance – M&R

-7.9% in 2019 up to ~-9% to -11% in 2020 (ex-COVID-19 impact)
                                                           2013           2014          2015             2016    2017        2018        20191   1H20

                                                                                                                                                          Key drivers
       Underlying change                                  -4.2%          -4.4%         -5.0%             -5.0%
       in domestic mail volume                                                                                   -5.8%      -5.8%
                                                                                                                                         -7.9%            • E-substitution at large
                                                                                                                                                 -13.9%     corporates and SMEs
             Transactional mail                           -3.7%
                                                                         -5.0%         -5.3%                                -5.7%
                                                                                                                                                          • Intensifying competition in
                                                                                                         -5.9%
                                                                                                                 -8.1%                   -9.2%              advertising media
                                                                                                                                                 -12.8%

                                                                                                                 1.5%                                     • Shift to digital for newspapers
                                                                         -3.0%                           -3.0%
                                                                                                                                                            & magazines
                                                                                       -4.9%                                             -4.7%
             Advertising mail                              -9.1%                                                            -7.2%
                                                                                                                                                          • Service level elasticity
                                                                                                                                                 -22.3%     from the implementation of the
                                                                                                                                                            Alternating Distribution Model

             Press                                        -3.0%          -2.8%         -2.8%             -2.8%
                                                                                                                 -3.7%      -3.8%
                                                                                                                                         -6.5%   -6.6%

1   As of start FY19 Transactional Mail excludes outbound and Press includes Ubiway press distribution

15                                                                                                               2Q20 Roadshow presentation
Regulatory aspects                                                                                                                                                                              at a glance – M&R

       Designated provider of the                                                               4 key contracts with the                                     Postal law of 10 February 2018
       Universal Service Obligation                                                             Belgian State                                                provides stable & predictable
       until end 20231                                                                                                                                       mail pricing framework
       • Collection, sorting, transport and distribution of                                     • Management contract for the provision of the               • Single piece mail & USO parcels falling within
         postal items up to 2kg and single piece postal                                           USO (2019-2023)                                              “small user basket” are subject to a price cap
         packages up to 10kg                                                                    • 6th Management Contract (2016-2020): for the                 • Price cap2 = inflation - (volume evolution +
       • Collect and deliver 5x per week                                                          provision of certain SGEIs, i.e. maintenance of                cost reduction factor x efficiency gains
                                                                                                  retail network, cash at counter, cash payment of               sharing factor)
       • Cover full territory of Belgium for collection and
                                                                                                  pensions at home
         delivery of items belonging to universal service                                                                                                    • Volume and operational discounts allowed for
                                                                                                • 2 press concessions (2016-2020 extended for 2                other USO products (bulk)
       • Apply uniform tariffs and an identical service
                                                                                                  years until end 2022): (1) for distribution of
         across the territory                                                                                                                                • Price increases done in practice on a yearly
                                                                                                  periodicals and (2) for distribution of                      basis: +4.4% on average in 2019 on all domestic
                                                                                                  newspapers                                                   mail items; +5.1% on average for 2020

1   Refer to slide 66 for more details
2   Exact formula: Price cap = health index April n-1/health index April n-2 * (1 - [expected volume decline/(expected volume decline +1)] - 2.8%*33%) - 1

16                                                                                                                     2Q20 Roadshow presentation
New Postal Law                                                    (Effective as of February 10, 2018)
                                                                                                                                                                                                                            at a glance – M&R

provides stable and predictable regulatory framework to
increase prices in context of accelerating mail volume decline
                                                                                                            Drivers of the price cap formula

                                                    Inflation                                                           Volume decline                                                      Efficiency gains
Description                                         Compensation for inflation                                          Compensation for
                                                                                                                        mail volume decline
                                                                                                                                                                                            Mechanism to share 1/3 of the
                                                                                                                                                                                            efficiency gains target
                                                                                                                                                                                            with consumers

Correlation                                         Higher inflation results in                                         Larger mail volume decline results                                  Constant and fixed by law
                                                    larger allowed price increase                                       in larger allowed price increase
to price cap

Calculation                                         Ratio of the health index as                                        [V/(V+1)] with V as the expected                                    Fixed by the law at 0.9%
                                                    measured in April of the years                                      negative volume trend on the Small                                  (i.e., 1/3 of 2.8% efficiency
logic                                               n-1 and n-2                                                         User Basket                                                         gains target)

    Illustrative example assuming 2% inflation and -6% average volume decline:

    Price cap1: 7.6% = 102%                                                                                     x                       [ 106.4%                                        –                0.9% ]
1   Detailed formula: Price cap = (1 + inflation) * (1 - [V/(V+1)] – 0.9%) – 1, giving for the above example the following calculation (1+2%) * (1 – [-6%/(-6%+1)] – 0.9%) - 1 = 7.6%

17                                                                                                                        2Q20 Roadshow presentation
Price increase and mix effects expected to compensate                                                                                                                           at a glance – M&R

>50% of mail volume decline

    Volume and price/mix impact on revenue €m
                                                                                                                                                        Key drivers
          Domestic mail volume      Domestic mail price/mix          %    Share of volume effect compensated by price/mix

                                                                                                                                                        • Accelerating domestic mail
                  72%                     45%                      30%                      31%                       18%                     >50%
                                                                                                                                                          volume decline

                                                                                       68
                                                                                                                 71                                     • New price cap mechanism of
                                                              67
                                     60                                                                                                                   Postal Law defining max price
             57
                                                                                                                                                          increase for small user basket,
                         42                                                                                                                               and serving as guideline for
                                                                                                                                                          price increase on non-price
                                                27
                                                                         20                       21
                                                                                                                                                          capped products
                                                                                                                            13
                                                                                                                                                        • Price increase partly
                                                                                                                                                          offset by shift to less expensive
                  2013                     14                       15                       16                        17                   2018-191      mail products
                                                                                         Price increase on small                 Building on the New
                                                                                         user basket rejected by                 Postal Law for price
1   2018 was at 70%, 2019 was 58%                                                        regulator                               regulated products

18                                                                                                          2Q20 Roadshow presentation
Management has developed an                                                                                           at a glance – M&R

extended set of cost control options

     Operating model         Industrial Mail       Collect &                       Distribution              FTE Unit cost
                             Centers               Transport
     • Differentiated        • Optimize mail       • Align number of red           • Introduce new           • Further optimize FTE
       offering and            sorting centers       boxes to mail                   generation of             mix
       Alternating             footprint             volume decline                  Georoute and time
       Distribution Model    • Pursue continuous   • Stop collect on                 potential
     • Take measures to        improvement           Saturday and                    management
       address absenteeism                           increase flexibility of       • Simplify process for
                                                     pick-up, delivery               selected transactions
                                                     and dispatch timing           • Enhance customer
                                                     constraints                     experience and
                                                   • Transport                       productivity through
                                                     optimization (fill-in           digital (e.g.,
                                                     rate and routes)                consumer
                                                                                     preferences)

19                                                    2Q20 Roadshow presentation
A differentiated offering enables a new distribution                                                                                                                                         at a glance – M&R

model to accommodate changing customer needs

      Differentiated offering                                                              Alternating Distribution Model                          Optimizing drop density
      as of January 1st 2019                                                               as of mid-March 2020                                    Share of houses receiving mail on any given day, %

                                                                                                                                                                                                   ADM:
      D+1                                                                                           Mail                                                Model until mid-March 2020:
                                                                                                                                                          everywhere, everyday
                                                                                                                                                                                                D+3 combined
                                                                                                                                                                                                  with D+1
      Available to consumers                                                               Adjusted “day certain” distribution
                                                                                                                                                        ~70                                         ~70
      who need D+1 delivery                                                                frequency: in a given street, mail will be                                  ~55
Labor cost will benefit from decrease of mail                                                                                                                          at a glance – M&R

related FTEs and optimized employee mix

      Operational FTE evolution1                                                          Age pyramid                                                                  Natural
                                                                                                                                                                       attrition
      Average FTEs and interims, ‘000                                                     Headcount bpost SA/NV per age, 31/12/19
                                                                                                                                                                       Average
                                  18.8            19.3   20.0    20.1                          9,633                    9,739
                                                                                                                                                                       natural attrition
                                                                                                                                    Non pay-scale contractuals
              Allocated
                                                                                                           6,787                                                       is expected to
                                                                                                                                    Pay-scale contractuals
                  to mail                                       80-85%                                                                                                 range from
                                                                                                                                    Civil servants
              Allocated                                                                                                                                                1,200 to 1,300
              to parcels                                                                                                                                               FTEs/year
                                                                15-20%
                                  2016            17     18       19                           0-39       40-49          50+

      Operational FTE mix evolution1                                                      Average cost per contract type1
                                                                                          Indexed
                   Other           8%             10%    10%     9%
                                  18%             17%    17%     16%
            Contractual
                                                                                           Contractual                                                                             ~95
                Auxiliary
                                  34%             39%    42%     47%
                postman
                                                                                              Auxiliary
                                                                                                                                                                 ~74
                                                                                              postman
            Civil servant         39%             35%    31%     28%
                                                                                          Civil servant                                                                                  100
                                   16             17     18       19
1   bpost SA/NV scope, excluding retail network

21                                                                      2Q20 Roadshow presentation
Parcels & Logistics Europe and Asia                                                                             at a glance – PaLo Eurasia

at a glance

Sub-segments           Revenues 2019 (€m)                                                         Key facts & figures
                                                         • Last-mile B2C delivery in the                 Peak days of up to
Parcels BeNe               381                             Benelux                                       530k parcels during COVID-19
                                                         • Total of ~74m parcels in 2019                 lockdown

                                                         • Mostly fulfilment & transport          Fulfilment footprint
                                                           activities in Europe spread over 11
E-commerce logistics              133                      locations
                                                         • Activities include Radial EU, Active
                                                           Ants and DynaFix
                                                                                                  covers 11 locations across 6
                                                         • International mail & parcels           countries in Europe
                                          300            • Majority of cross-border volume is
Cross-border
                                                           inbound mail and parcels from          3 main cross-border
                                                           Europe and Asia
                                                                                                  activity centers

Total                                                  813

                                                                                                  i.e. Brussels brucargo, Heathrow UK
                                                                                                  and Hong Kong

22                                      2Q20 Roadshow presentation
Key value drivers for Parcels & Logistics Europe & Asia                                                                                  at a glance – PaLo Eurasia

Sub-segments        Key value drivers                                                  From                                To
     Parcels BeNe   Ability to capture profitable growth in a competitive
                    environment
                                                                                       Volume growth rate of 20-30% with
                                                                                       price/mix effect up to -6% over
                                                                                                                           Double-digit volume growth rate,
                                                                                                                           address price/mix
                                                                                       2016-2018

                    BeNe-wide offering addressing customer requirements                Focus on Belgium (sales force,      BeNe-wide approach
                                                                                       contracts, DHL partnership)

                    Optimized last-mile operations based on parcels                    Parcel hubs where enough density    Flexible parcels distribution
                    characteristics and in line with delivery requirements                                                 footprint in close collaboration with
                                                                                                                           Mail & Retail

     E-commerce     Ability to organically capture market growth of ~10%
                    p.a. (vs. in-sourcing, pan-European players)
                                                                                       E-commerce logistics in PL, NL &
                                                                                       BE and DynaFix
                                                                                                                           Increase scale & skills by leveraging
                                                                                                                           capabilities of Radial US and Active
     logistics                                                                                                             Ants

     Cross-border   Develop international cross-border parcels, also across
                    continents
                                                                                       Natural business evolution          Developing international parcel
                                                                                                                           flows driven by growing
                                                                                                                           e-commerce activity
                    Ability to maintain international mail volume

23                                                                   2Q20 Roadshow presentation
Four strategic initiatives for Parcels BeNe                                                                          at a glance – PaLo Eurasia

                                              Focus on 4 strategic initiatives

     Integrated                 Differentiate                                 Attract key foreign       Convenience
     BeNe offering              pricing policy                                e-commerce players        & Cost leadership
     • Dedicated, specialized   • Strategic pricing initiatives               • Partnerships with       • Increased convenience
       sales force                                                              e-commerce players        through improved receiver
                                                                                                          journey and additional pick-
     • Integrated commercial                                                  • E2E service offering      up drop-off lockers (KPI: Net
       offers                                                                   (“gateway to Europe”)     Promoter Score)
     • Partnership with DHL                                                                             • Flexible distribution footprint
       Parcels                                                                                            in close collaboration with
                                                                                                          Mail & Retail
                                                                                                        • Increase sorting capacity
                                                                                                        • Fulfilment infrastructure
                                                                                                        • Transport optimization
                                                                                                        • Digital excellence

24                                                          2Q20 Roadshow presentation
We have an established position in                                                             at a glance – PaLo Eurasia

the Belgian B2C/C2C parcels market
2019e parcel market1: 100% = € 1.6bn
                                          Unique selling proposition
                                          Offer best last-mile and broadest delivery options,
                                    B2C
                                          supported by acquisitions and partnerships:
                     B2B
                                          • Home delivery 7/7 & evening delivery,
                                            including high-end deliveries (2-man)
                              C2C         • ~2,300 pick-up & drop-off points
CAGR 2018-20e1, %                         • >250 parcel lockers in Belgium
             ~12%                           (2 new parcel lockers every week in 2020)
                                          • Click & Collect
                           0-4%           • Non-exclusive partnerships with DPDHL for B2C parcel delivery into
                                            Belgium (from Germany/France & Benelux)

         B2C / C2X         B2B
1   Source: Effigy

25                                        2Q20 Roadshow presentation
Partnership with DHL Parcels NL allows to cover the full                                                   at a glance – PaLo Eurasia

BeNe region and to capture important cross-border flows
Launched in June 2018
                                                Purchasing behavior
                                                •   NL is the most important import country to BE (~30% of import flows)
                                                •   BE consumers mainly buy from NL players such as Bol.com and Coolblue

                                                Large NL-based
                                                e-commerce players
                                                •   Looking for a BeNe wide offering with regards to last-mile
                                                •   Benchmarking prices on a BeNe level

                                                Competitive offering
                                                •   Very competitive & dynamic region with many large players such as PostNL,
                                                    DHL, DPD, FedEx

26                            2Q20 Roadshow presentation
The parcels operating model                                                                                                       at a glance – PaLo Eurasia

will be continuously optimized

     Optimize distribution cost                    Evolve towards dedicated                          Increase sorting capacity
     using drop density of mail                    parcel infrastructure to match
     rounds                                        customer requirements

     • Maximize parcels in mail rounds             • Nationwide Parcel distribution footprint to     • Increase sorting capacity in the existing centers
     • Cost advantage due to higher drop density     accommodate distribution of parcels that are      of Brussels, Charleroi & Antwerp to cope with
       leading to lower unit costs                   not in mail rounds                                increasing volume (optimizing sorting footprint
                                                   • Benefits for customer proximity and special       mail & parcels)
                                                     services e.g. late-in services, “large scale”   • Use technology (e.g. address recognition)
                                                     evening distribution or same day distribution

27                                                                2Q20 Roadshow presentation
Supported by acquisitions, bpost Group has initial assets                         at a glance – PaLo Eurasia

along the entire value chain of e-commerce logistics

     1                                                               2
     Order                                                           Fulfilment
     • Order management                                              • Order reception in warehouses
                                                                       in the proximity of clients
     • Payment services, tax services
       and fraud prevention                                          • Preparation for shipment
                                           Realtime
                                          technology

     4                                                               3
     Customer Care                                                   Delivery
     • Phone, email, social media &                                  • Hybrid transport network for
       chat support                                                    high-end and urgent delivery

     • Advanced analytics                                            • Last-mile delivery

28                                      2Q20 Roadshow presentation
E-commerce logistics activities in Europe can be                                                                                    at a glance – PaLo Eurasia

developed thanks to an already strong European footprint

                                                                                                     11                     ~1,500
                                                                                                     fulfilment centers /   Employees
                                                                                                     facilities
                                           The
                              UK   Netherlands

                                                    Germany
                                                                        Poland
                                          Belgium

                                                        Italy                                        6                      ~€ 133m
                                                                                                     Countries              2019 revenue

     Cold chain facility   Fulfilment sites               Personalized logistics

29                                                                                 2Q20 Roadshow presentation
E-commerce logistics in Europe has 2 complementary                                                                                                       at a glance – PaLo Eurasia

engines of growth i.e. Radial Europe and Active Ants

                                                                          1

Type of clients                                        E-tailers & click-and-mortar (omnichannel)                    Pure e-tailers

Size of clients                                        Medium/large                                                  Small/medium

Level of automation                                    Lower, depends on client                                      High (AutoStore + automated packaging)

Level of Customization                                 High, product and price tailored by client                    Very low

Current locations                                      UK, Germany, Belgium, The Netherlands, Italy and Poland       The Netherlands

                                                       Leveraging knowledge and                                      Leveraging NL success story
                                                       experience from Radial US                                     in other European countries
1   Including Landmark Global and Belgium fulfilment

30                                                                                      2Q20 Roadshow presentation
Parcels & Logistics North America                                                                                                                        at a glance – PaLo N. Am.

at a glance

Sub-segments                                         Revenues 2019, €m
                                                                                   US e-commerce logistics         Capabilities to support
                                                                                                                                               Objectives
                                                                                   provider fulfilling 72m         mid-sized e-tailers to
                                                                                   parcels p.a. with proven        expand cross-border and     • Growth engine for bpost
E-commerce logistics1                                         1,008                client base, IT                 last-mile distribution in     Group, to be a leading
                                                                                   infrastructure and              Canada and Australia          e-commerce logistics
                                                                                   capabilities along the E2E
                                                                                   value chain                                                   player in US
                                                                                                                                               • Grow with cross-border
                                                                                   International mail
                                                                      89           solutions and catalogue                                       commerce
International Mail2
                                                                                   fulfilment through US
                                                                                   companies                                                   • International mail
                                                                                                                                                 providers delivering
                                                                                                                                                 profit through
                                                                                                                                                 infrastructure
Total                                                                      1,098                                                                 optimization

1   Radial North America, Landmark Global, Apple Express and FDM
2   MSI, Imex, Mail Inc. = The Mail Group

31                                                                                    2Q20 Roadshow presentation
Acquisition of US-based Radial                                                                                                                         at a glance – PaLo N. Am.

on 16 November 2017

     Acquisition rationale                                                                  Key acquisition data Radial Global
     Our growth                                                                             •   Enterprise Value: $ 820m
     • Integrated e-commerce logistics provides access to a larger and more                 •   Sales 2017: $ 1,082m
       attractive profit pool                                                               •   EBITDA 2017: $ 57m (5.3% margin)
     • Radial as growth engine and key profit contributor                                   •   100% acquisition of the shares
                                                                                            •   Financed through a € 650m 8-year bond issue carrying a coupon of
     Presence in the US and Europe                                                              1.25% (issued 4 July 2018)
     • Strengthen US position building on presence with Landmark Global
     • Scale bpost Group’s e-commerce logistics capabilities in the Benelux and
       Europe

     Strong growth of e-commerce                                                            Key indicators for Radial North America
     • e-commerce is growing rapidly with US being an attractive and advanced
       space (+15% p.a. growth of online retail over 2004-2022e)                            • TCV of new business went from $ 217m in 2018 to $ 385m in 2019
                                                                                              and is at $ 224m end-1H20
     • Transatlantic e-commerce is growing at >25% p.a. with 20% of European
       parcels coming from the US                                                           • ~7,100 average # of FTEs & interims (2019)
                                                                                            • 24 fulfilment centers (mainly US)
     Knowledge and experience
     • Knowledge and experience of the e-commerce logistics chain increase
       exponentially with the acquisition of an experienced player

32                                                                            2Q20 Roadshow presentation
Radial North America offers multiple services                                                                                                                 at a glance – PaLo N. Am.

across the entire e-commerce logistics value chain
                                  Revenues   Radial North
                                  share %    America assets                     Description and key strengths

                  Payment, Tax,              Fraud Zero software                Processing global payments,            •   98.3% approval rate vs. 97.1% industry average
                                                                                maximizing successful authorization
                  and Fraud                                                     and reconciling tax districts and
                                                                                                                       •   1.6% manual review rate vs. 25% industry average
     Technology

                  Prevention                                                    global duties
                                   17%
                  Omnichannel                8,700 Stores with fulfilment       Optimizing efficiency of order         •   Ability to handle complex orders
                                                                                management, ship-from-store and
                  Technology                 12,500 Dropship suppliers          in-store pick-up
                                                                                                                       •   < 12 weeks to deployment vs. competition 4-6 months
                                                                                                                       •   Scalability of technology

                  Warehousing &              24 fulfilment sites                Adapting warehouse management          •   80%+ orders shipped day 0
                                                                                and parcels preparation to
                  fulfilment                 in North America                   e-commerce with pragmatic
                                                                                                                       •   ~100% US coverage
                                                                                automation                             •   Experience of scaling employees / workforce up to ~20k
     Operations

                                                                                                                           peak capacity
                                   74%
                  Freight                    100%                               Managing a large network of carriers   •   Rates 5-15% cheaper than in-sourcing for mid-sized players
                                                                                for a seamless customer experience
                  Management                 Asset light                                                               •   Clients reached in 2.4 days on average

                  Customer Care     9%       3,400+                             Having a single view of customer’s     •   Advanced data analytics
                                                                                history and profile combined with
                                             Seats across 4 sites               leading self-service tech

33                                                                     2Q20 Roadshow presentation
Radial North America market dynamics                                                                                                                        at a glance – PaLo N. Am.

and competitive landscape
                                                                                                    Addressable e-commerce logistics sector
       Online revenue e-tailers, US
                                                                                                        ~$ 680bn total          Radial’s target             $ 45-57bn
       $ 680bn1 expected US online retail revenue in 2020
                                                                                                        US online Retail        audience                    addressable
                                                                                                        e-commerce              e-commerce                  e-commerce
                                                                                                                                revenue                     logistics
                                                                                                                                $ 225-230bn

             $ 2,000m                                      • Mid-market segment
                                                             ($ 20-200m online revenue)             Independent e-commerce logistics providers
                                                           • Enterprise segment                           Omnichannel      Fulfilment             Freight          Customer Care
                                                             ($ 200-600m)                                   & PT&F
                                                           • Some selected key accounts
       $ 20m
                                                             ($ 600m-$ 2bn)

1   Source: Forrester Data, Online Retail Forecast, 2020

34                                                                                    2Q20 Roadshow presentation
Positive commercial development at Radial                                                                                               at a glance – PaLo N. Am.

and financial results in line with expectations

     Commercially heading in the right direction                                       FY18 & FY19 results impacted, as expected, by:

     • We continue to reap benefits from our customer-focused                          • Churn (mostly in Fulfilment & Transport) and repricing, with
       approach, strong new signings in 2019, along with continued                       revenue growth from new and existing customers not fully
       improvement in NPS. Strong 2019 peak with a double-digit                          compensating revenue loss from clients terminating with Radial.
       increase in shipped parcels vs. 2018.                                           • Webstore business phase-out, completed by end FY19

     • Starting in 2Q18 and continuing in 2019 and 2020, we are seeing a
       positive contract renewal cycle for existing clients.                           FY19 results in line with expectations
     • New contracts signed had a TCV of $ 385m for FY19, which was
                                                                                       • Good end of year 2019 peak management, with productivity gains
       above target and above the previous 3 years ($ 150m in 2016 and
                                                                                         partly offset by higher costs related to maintaining a sufficient
       2017, $ 217m in 2018).
                                                                                         labor pool within a tight US labor market.
     • Positive TCV development continued through 1H20 with $ 224m
       contract value signed.                                                          Significant growth at existing clients and 2019
                                                                                       new business in 1H20 (partly COVID-19 driven)
                                                                                       • 1H20 adjusted EBIT above break-even at € 10.1m

35                                                                   2Q20 Roadshow presentation
2Q20 Results
Net negative COVID-19 impact, mainly in M&R, is compensated by growth in                                                                                                                                                          2Q20

PaLo’s next to targeted cost containment actions and cost phasing towards 2H20

€ million                                         107.5
                                                   5.7

                                                                                                                                                                                                                          -32.6
                                                                                 -38.8
                                                                                                                                                18.1                          -20.7

                                                                                                                                                                                                             74.9
                                                                                                                 8.8                                                                                          4.7

                                                                                                                                                                € -0.8 excluding
                                                  101.8                                                                                                         2Q19 € 19.9m gain on HQ
                                                                                                                                                                disposal
                                                                                                                                                                                                             70.2
                                                                               Adjusted1

                                                                               Reported

                                                  EBIT                          Mail &                          PaLo                          PaLo                         Corporate                          EBIT
                                                  2Q19                          Retail                         Eurasia                     N. America                                                        2Q20
1Adjusted previously called Normalized, change of terminology “Adjusted” in order to align the label of this APM to the ESMA guidelines, definition and approach remain unchanged. Adjusted excludes items that are
non-recurring in nature and significant (> € 20m). All profits or losses on disposal of activities are adjusted whatever the amount they represent, as well as the amortization and impairment on the intangible assets
recognized throughout the Purchase Price Allocation (PPA) of the acquisitions. Reversals of provisions whose addition had been excluded from income are also adjusted whatever the amount they represent.

37                                                                                                                  2Q20 Roadshow Presentation
Key financials 2Q20                                                                                                                                 2Q20

 € million                             Reported                                    Adjusted1                      1   Amortization of intangibles recognized
                              2Q19                2Q20                   2Q19                  2Q20       %↑          during PPA is adjusted, leading to
                                                                                                                      increase in EBIT (€ +4.7m) and income
Total operating income        935.7               1,052.7                 935.7                1,052.7    12.5%       tax expense (€ +0.3m)

Operating expenses            773.9               917.0                   773.9                917.0      18.5%
EBITDA                        161.7               135.7                   161.7                135.7     -16.1%   2   Adjusted FCF excludes the cash Radial
                                                                                                                      receives on behalf of its customers for
Depreciation & Amortization    59.9                65.5                    54.2                 60.8      12.2%
                                                                                                                      performing billing services
EBIT                          101.8          1    70.2                   107.5            1    74.9      -30.3%
Margin (%)                    10.9%               6.7%                    11.5%                 7.1%
Financial result               -14.8               -14.0                  -14.8                 -14.0
Profit before tax             92.7                59.5                    98.4                 64.2      -34.8%
Income tax expense             29.3          1     15.9                    29.8           1     16.1
Net profit                     63.4                43.6                   68.6                  48.0     -30.0%
FCF                             4.5          2    113.2                   18.5            2     44.1        -
Net Debt at 30 June           692.5               539.5                  692.5                 539.5     -22.1%
Capex                          25.8                24.9                   25.8                  24.9      -3.5%
Average # FTEs and interims   33,819              37,853                  33,819               37,853     11.9%

38                                                         2Q20 Roadshow Presentation
Results by segment 2Q20                                                                                        2Q20

 € million
                                M&R      PaLo Eurasia                 PaLo N. Am.    Corp     Eliminations    Group
External operating income        407.5               292.1                   351.9      1.3             0.0    1,052.7
Intersegment operating income     60.7                 2.8                     2.0     85.4          -150.9       0.0
Total operating income          468.1             294.9                    353.9     86.7          (150.9)    1,052.7
Operating expenses               411.2               257.8                   318.2     80.6          -150.9      917.0
EBITDA                          56.9                 37.1                    35.7      6.0                     135.7
Depreciation & Amortization       21.5                 5.5                    21.5     17.0                      65.5
Reported EBIT                   35.4                 31.6                    14.2    -11.0                      70.2
Margin (%)                       7.6%               10.7%                    4.0%    -12.7%                      6.7%
Adjusted EBIT                   36.0                32.4                     17.6    -11.0                      74.9
Margin (%)                       7.7%                11.0%                   5.0%    -12.7%                      7.1%

39                                       2Q20 Roadshow Presentation
Top-line decrease driven by COVID-19 impacts on mail and                                                                                                                                       2Q20 – M&R

on retail and by deconsolidation of Alvadis
M&R external
operating income, € million                             Domestic Mail                                           Transactional                                     Proximity and convenience
                                                        Operating income decline at € -40.9m i.e.               Overall good resistance of volumes with           retail network
             2Q19               479.4                   € +0.4m working days impact, € -3.7m                    underlying decline at -16.7% of which:
                                                        elections 2Q19, € -51.0m volume (-17.7%                                                                   Decrease mainly driven by:
                                                                                                                -19.0% QTD May-20: all product                       ‐ the deconsolidation of Alvadis
                                                        underlying volume decline, i.e. -22.3%
                                                                                                                categories negatively impacted by COVID-               (€ -7.8m) as of September 2019
 1   Transactional                              -16.7   QTD May-20, -6.6% Jun-20), and
                                                                                                                19 lockdown.
                                                        € +13.5m price/mix.                                                                                          ‐ Ubiway retail revenues impacted by
                                                                                                                -8.9% Jun-20 driven by an overall catch-               partial COVID-19 related closure of
                                                                                                                up in volumes post COVID-19 lockdown,                  the network and reduced footfall
 2     Advertising                      -22.7                                                                   particularly visible in smaller administrative       ‐ Decline in banking & finance
                                                                                                                mail volumes and registered letters.                   revenues from less traffic in post
                                                                                          1    2    3                                                         1                                              4
                                                                                                                                                                       offices and less ATM transactions
 3           Press                   -1.5

     Proximity and                                      Advertising                                             Press                                             Value added services
 4    convenience            -27.8
     retail network                                     -26.6% underlying volume decline:                       -8.0% underlying volume decline driven by         Mainly lower revenues from phasing out of
                                                                                                                e-substitution and rationalization.               e-ID activities, document management
                                                        -37.0% QTD May-20 driven by COVID-19
      Value added                                                                                                                                                 and European license plates.
 5                    -3.2                              lockdown of all non-essential retail until
          services                                      May 10 included. Gradual recovery in food
                                                        retail advertising as of second half of April
                                                        and certain other sectors as of May.
             2Q20       407.5
                                                        -4.2% Jun-20: strong volume recovery
                                      -71.9             in certain sectors due to a catch up.       2                                                        3                                               5

40                                                                                            2Q20 Roadshow Presentation
M&R EBIT impacted by mail evolution                                                                                                                2Q20 – M&R

amplified by COVID-19
€ million
Mail & Retail
External operating income
                                                 2Q19
                                                  479.4
                                                            2Q20
                                                             407.5
                                                                           %↑
                                                                         -15.0%
                                                                                        Key takeaways 2Q20
     Transactional                                187.4       170.7       -8.9%         • Total operating income decline of € -53.2m primarily driven by
     Advertising                                   60.2       37.5       -37.7%           domestic mail volume decline, Ubiway retail decline and the
     Press                                         87.2       85.8        -1.7%           deconsolidation of Alvadis. Until end of May, mail volumes were
     Proximity and convenience retail network      117.5      89.7       -23.7%           significantly impacted by COVID-19 with a visible catch-up as of June,
     Value added services                           27.1      23.9       -11.8%           partly compensated by higher intersegment operating income related
Intersegment operating income                      42.0       60.7       44.5%
                                                                                          to higher parcels volumes.
Total operating income                           521.4      468.1     -10.2%
Operating expenses                                426.8       411.2       -3.6%
                                                                                        • Operating expenses (incl. adjusted D&A) declined by € +14.4m:
                                                                                          ‐ Higher payroll & interim costs driven by (1) headcount from higher
EBITDA                                            94.6       56.9     -39.8%
Depreciation & Amortization                        20.9       21.5         2.7%
                                                                                             parcel volumes & absenteeism and (2) price from COVID-19
                                                                                             premium & salary indexation; together with specific COVID-19 opex
Reported EBIT                                     73.7       35.4     -51.9%
Margin (%)                                        14.1%       7.6%
                                                                                          ‐ Fully compensated by lower material costs from Ubiway Retail incl.
Adjusted EBIT                                     74.8       36.0
                                                                                             Alvadis deconsolidation impact, higher recoverable VAT, cost
                                                                      -51.9%
Margin (%)                                        14.4%       7.7%
                                                                                             containment actions and cost phasing towards 2H20 (e.g. holidays).
Average # FTEs and interims                     22,052     23,004        4.3%           • COVID-19 impacted EBIT by an estimated € -37.0m, explained by the
                                                                                          top-line development on domestic mail and retail as well as
Additional KPIs
                                                                                          additional costs like the COVID-19 premium, health & safety
Underlying Mail volume decline                    -9.4%     -17.7%
Transactional                                     -11.1%    -16.7%
                                                                                          measures, increase in absenteeism and additional bad debt risk.
Advertising                                       -5.6%     -26.6%                      • M&R adjusted EBIT declined by € -38.8m to € 36.0m.
Press                                             -6.7%      -8.0%
41                                                                    2Q20 Roadshow Presentation
Favourable COVID-19 revenue development                                                                                                                                     2Q20 – PaLo Eurasia

across the board in PaLo Eurasia
PaLo Eurasia external
operating income, € million
                                                  Parcels BeNe                                                 E-commerce logistics                      Cross-border
                                                  Parcels BeNe volume growth of                                Revenue growth mainly driven by           Net favourable revenue impact
             2Q19     196.5
                                                  +78.4%1 driven by thriving online                            positive COVID-19 impact                  from COVID-19 (€ +15.4m) driven
                                                  sales during COVID-19 lockdown                               (€ +11.3m) at Radial Europe, Active       by:
                                                  (QTD May-20 volumes up +80.6%,                               Ants & DynaFresh.                         ‐ a gradual ramp-up in Asian
                                                  Jun-20 +74.3%).                                                                                           parcel volumes since May,
 1   Parcels BeNe     58.4                                                                                     Further revenue growth driven by
                                                  COVID-19 revenue impact is                                   the integration of MCS Fulfilment            evolving exponentially through
                                                                                                                                                            June, resulting from rail solution
                                                  estimated at € +44.2m.                                       (part of Active Ants) as from
                                                                                                                                                            as an alternative to air freight
                                                                                                               October 1, 2019, contributing
                                                                                                                                                         ‐ partly offset by COVID-19 linked
      E-commerce                                                                                               € 2.9m.
 2
          logistics
                              17.0                                                                                                                          revenues losses on other
                                                                                                                                                            international parcels volumes
                                                                                                                                                            and lower in- and outbound mail
                                                                                                                                                            volumes
 3   Cross-border                      20.2
                                                                                                                                                         Excluding COVID-19, growth in
                                              1   Parcels volume growth is composed of former
                                                                                                                                                         commercial business with Asia as
                                                  Domestic Parcels (i.e. pre new segment reporting since                                                 main driver.
                                                  2019) and Dynalogic volumes. This does not cover the
             2Q20             292.1
                                                  full scope of Parcels BeNe since not all revenues                                                      Unfavourable YoY evolution of
                                                  included in Parcels BeNe can be expressed in volumes.
                                                                                                                                                         terminal dues settlements (€ -2.2m).
                               +95.6                                                                 1                                               2                                       3

42                                                                                           2Q20 Roadshow Presentation
Strong EBIT development from positive COVID-19                                                                                    2Q20 – PaLo Eurasia

volume impacts across all business lines
€ million
Parcels & Logistics Europe and Asia
External operating income
                                      2Q19
                                       196.5
                                               2Q20
                                                292.1
                                                             %↑
                                                            48.7%
                                                                          Key takeaways 2Q20
     Parcels BeNe                       91.0    149.4      64.2%          • Total operating income € +93.5m (+46.4%) driven by positive
     E-commerce logistics               29.4     46.3       57.8%           development in all revenue lines, especially Parcels BeNe
     Cross-border                       76.1     96.3      26.5%            (€ +58.4m, +64.2%). Total positive COVID-19 revenue impact stood
Intersegment operating income            4.9      2.8     -42.2%            at € +70.9m. Excluding COVID-19 and the unfavourable YoY
Total operating income                201.4    294.9     46.4%              evolution of terminal dues (€ -2.2m), revenues were up € +24.8m.
Operating expenses                     173.6    257.8      48.5%
                                                                          • Excluding the unfavourable YoY evolution of terminal dues
EBITDA                                27.9      37.1     33.2%              settlements (€ -2.0m), operating expenses (incl. adjusted D&A) were
Depreciation & Amortization              5.5      5.5       -0.2%
                                                                            up € -82.7m (+46.0%), mainly explained by higher volume-linked
Reported EBIT                         22.3      31.6      41.5%             variable costs translating into increased payroll, interim and transport
Margin (%)                             11.1%    10.7%
                                                                            costs across all business lines. Specific COVID-19 opex also
Adjusted EBIT                         23.6      32.4     37.2%              contributed to the YoY cost increase and includes the premium,
Margin (%)                             11.7%    11.0%
                                                                            increase in absenteeism, health and safety measures and additional
Average # FTEs and interims           3,153    3,845      21.9%             bad debt provisions.
Additional KPIs                                                           • COVID-19 had an estimated EBIT impact of € +13.1m from COVID-19
Parcels volume growth                  17.7%    78.4%                       driven revenue increase in all business lines partly offset by the
                                                                            aforementioned specific COVID-19 additional opex.
                                                                          • Adjusted EBIT increased by € +8.8m (+37.2%) to € 32.4m. Excluding
                                                                            the YoY terminal dues settlements (€ -4.2m), adjusted EBIT was up
                                                                            € +13.0m (+67%) operationally.
43                                                      2Q20 Roadshow Presentation
Parcels & Logistics North America driven by significant                                                                                                2Q20 – PaLo N. Am.

growth at existing clients and by 2019 new business
PaLo North America external
operating income, € million
                                                              E-commerce logistics                            International mail
                                                              YoY increase of +53.5% (+50.7% at               Declining revenues at The Mail
                       2Q19            238.0                  constant exchange rate).                        Group1 (-6.5%) despite positive FX
                                                              Revenue increase mainly driven by               evolution (-8.5% at constant
                                                              Radial NA recording significant                 exchange rate).
                                                              growth of existing customers                    Significant drop-off in business mail
                                                              (+49%), as well as customers                    segment as a result of COVID-19.
           E-commerce
 1                                                115.4       launched in 2019 slightly offset by
               logistics                                                                                      COVID-19 revenue impact is
                                                              customer churn. Landmark also
                                                              recorded higher sales from new                  estimated at € -2.0m with the main
                                                              and existing customers.                         negative impact seen in April 2020
                                                                                                              and improving month by month
                                                              COVID-19 related closures of
           International                                                                                      thereafter.
 2                                                     -1.4   customers’ brick and mortar stores
                    mail
                                                              increased volume through E-
                                                              commerce logistics. Total revenue
                                                              impact is estimated at € +92.0m.

                      2Q20                351.9

                                                                                                    1                                              2
1 Combination   IMEX, Mail Inc & MSI
                                                  +113.9

44                                                                                          2Q20 Roadshow Presentation
Strongly positive EBIT evolution driven by e-commerce                                                                          2Q20 – PaLo N. Am.

Logistics, especially Radial
€ million
Parcels & Logistics North America
External operating income
                                    2Q19
                                     238.0
                                              2Q20
                                               351.9
                                                            %↑
                                                           47.9%
                                                                         Key takeaways 2Q20
     E-commerce logistics            215.6     331.0      53.5%          • Total operating income increase of € +114.8m or +48.0% (+45.3% at
     International mail               22.3      20.9       -6.5%           constant exchange rate) mainly driven by growth at Radial from
Intersegment operating income           1.1      2.0      85.4%            existing customers and customers launched in 2019. Total net
Total operating income              239.0     353.9     48.0%              COVID-19 revenue impact for North America is estimated at
Operating expenses                   226.5     318.2      40.5%            € +90.0m
EBITDA                               12.6      35.7    184.4%            • Operating expenses (incl. adjusted D&A) increased by € -96.7m
Depreciation & Amortization           16.4      21.5       31.4%           (€ -92.3m excl. FX) driven by higher variable costs from volume
Reported EBIT                        -3.8      14.2                        growth (primarily at Radial) and bad debt impact, as well as higher
Margin (%)                           -1.6%     4.0%
                                                                           payroll costs, increased D&A related to the 3 new fulfilment centers,
Adjusted EBIT                        -0.5      17.6                        and COVID-19 additional expenses. International Mail was impacted
Margin (%)                           -0.2%     5.0%
                                                                           by YoY increase in transport costs.
Average # FTEs and interims         6,986     9,399     34.5%
                                                                         • COVID-19 impacted EBIT by an estimated € +16.5m, mainly related
Additional KPIs, adjusted                                                  to additional e-commerce logistics volumes, partly offset by
Radial North America revenue, $m     199.2     317.3      59.3%            additional health and safety measures, increased transport costs
Radial North America EBITDA, $m        7.3      30.8                       relating to International Mail and bad debt.
Radial North America EBIT, $m         -4.9      13.6
                                                                         • Adjusted EBIT up € +18.1m to € 17.6m driven by positive operating
                                                                           leverage in E-commerce logistics, in particular at Radial. This was
                                                                           partly offset by continuing margin pressure in International mail.

45                                                     2Q20 Roadshow Presentation
Corporate EBIT decline driven by headquarters profit on                                                                       2Q20 – Corporate

disposal in 2Q19
€ million
Corporate
External operating income
                                2Q19
                                  21.8
                                         2Q20
                                            1.3
                                                       %↑
                                                    -94.3%
                                                                    Key takeaways 2Q20
Intersegment operating income    93.0      85.4       -8.2%         • External revenues down by € -20.5m driven by lower building
Total operating income          114.8     86.7    -24.5%              sales (gain on headquarter sale of € 19.9m in 2Q19) and slightly
Operating expenses                88.1     80.6       -8.5%           lower rental income.
EBITDA                          26.7       6.0    -77.5%
Depreciation & Amortization       17.1     17.0       -0.3%         • Operating expenses (incl. D&A) decreased by € +7.6m driven by
Reported EBIT                     9.6    -11.0                        lower demand for services from the operational Business Units
Margin (%)                       8.4%    -12.7%                       (€ -7.6m intersegment operating income) namely due to lower
Adjusted EBIT                     9.6    -11.0                        demand for IT-related projects. Net of the intersegment operating
Margin (%)                       8.4%    -12.7%                       income, the opex (incl. D&A) was flat as YoY negative VAT
Average # FTEs and interims     1,629    1,605      -1.5%             recovery impact (€ -1.7m) and COVID-19 related costs were offset
                                                                      by lower project costs at corporate level, i.e. cost containment.

                                                                    • COVID-19 impacted EBIT by an estimated € -2.0m, mainly related
                                                                      to additional costs for health and safety measures.

                                                                    • As a result, adjusted EBIT decreased by € -20.7m YoY.

46                                                2Q20 Roadshow Presentation
Increased FCF1 thanks to payment terms in payables                                                                                                                                                                              2Q20

No bpost NV / SA tax prepayment in current quarter compensates LY’s proceeds from HQ building sale

       Reported ‐ € million
                                                                                          2Q19                              2Q20                                  Delta
+      Cash flow from operating activities                                                  -27.3                              138.3                                 165.6
+      Cash flow from investing activities                                                   31.8                              -25.1                                 -56.9
=      Free cash flow                                                                        4.5                             113.2                                 108.7
+      Financing activities                                                                 -60.8                              -24.4                                  36.4
=      Net cash movement                                                                  -56.3                               88.8                                 145.1
       Capex                                                                              (25.8)                            (24.9)                                   0.9

     CF from operating activities                                                                                 CF from investing activities                                           CF from financing activities
     More cash flows relating to collected proceeds due to Radial’s clients: € +83.1m, high level of              Proceeds from buildings sales: € -57.1m                                Absence of dividend payment in 2Q20 (vs.
     merchandise sales in COVID-19 period                                                                         (Sale of HQ building Centre Monnaie in                                 € 50.0m in 2Q19)
                                                                                                                  2Q19)
     Absence of tax prepayment in 2Q20 (vs. € 51.0m in 2Q19)                                                                                                                             Commercial papers issuance: € -12.1m
                                                                                                                  Capex at € 24.9m decreased by € +0.9m
     Excluding the above, CF from operating activities: € +31.5m, of which:
                                                                                                                  vs 2Q19 and was mainly spent on
        ‐ € +30.3m improvement in working capital evolution: primarily driven by extended                         increased capacity (Radial, Parcels B2C and
          payment terms during COVID-19 period partly offset by higher receivables due to                         Active Ants mainly)
          increased sales

                                                                                                              1 Free   cash flow = cash flow from operating activities + cash flow from investing activities

47                                                                                              2Q20 Roadshow Presentation
Balance Sheet                                                                                                                                                                                                         2Q20

 € million                                                                                                        € million
Assets                                                              Dec 31, 2019          Jun 30, 2020           Equity and Liabilities                                            Dec 31, 2019          Jun 30, 2020
PPE                                                                            1,133.6               1,105.1     Total equity                                                                  682.6                   749.5
Intangible assets                                                               898.3                 890.4      Interest-bearing loans & borrowings (incl. bank overdrafts)                  1,449.9                 1,464.8
Investments in associates and joint ventures                                    239.5                 235.6      Employee benefits                                                             320.6                   315.3
Other assets                                                                      41.8                 39.2      Trade & other payables                                                       1,278.5                 1,261.4
Trade & other receivables                                                       759.0                 638.6      Provisions                                                                     29.8                    28.3
Inventories                                                                      34.7                   36.1     Derivative instruments                                                           1.3                    0.4
Cash & cash equivalents                                                         670.2                 925.4      Other liabilities                                                               14.3                   50.6
Total Assets                                                                 3,777.1              3,870.2        Total Equity and Liabilities                                               3,777.1              3,870.2

     Main balance sheet movements
     PPE decreased due to the depreciation (€ 108.6m) and the transfer to assets held for sale (€ 7.8m), partially offset by capex (€ 31.5m) and right of use assets recognized (€ 54.7m).
     Trade & other receivables decreased due to the usual settlement of the SGEI receivable during the first quarter of the year.
     Total equity increased in line with the realized profit (€ 91.5m), partially offset by the fair value adjustment of bpost bank’s bond portfolio (€ 11.9m) and the net impact of the integration of Active Ants
     International comprising the non-controlling interests and the recognition of the contingent consideration for the purchase of the remaining shares (€ 14.7m).
     Interest-bearing loans & borrowings recorded an increase mainly linked to the increase of the lease liabilities for IFRS 16.
     Other liabilities increased due the income tax payable, as no prepayments were done in 2020 yet.

48                                                                                                2Q20 Roadshow Presentation
Financing Structure & Liquidity                                                                                                                                                                                                 2Q20

    € million                                                                                                                       € million
    Available Liquidity                                                          Dec 31, 2019             Jun 30, 2020             External Funding                                                 Dec 31, 2019        Jun 30, 2020
    Cash & cash equivalents                                                                    670.2                       925.4   L o ng -ter m
        Cash in network                                                                        163.6                       130.9   Long-term bond1 (1.25% - 07/2026)                                           650.0              650.0
        Transit accounts                                                                       105.8                        90.4   Bank loans                                                                   183.2             183.4
        Cash payment transactions under execution                                               -26.7                      -14.5       Amortizing Loan (€ 100m) ‐ 12/2022                                        18.2              18.2
        Bank current accounts                                                                  377.4                       658.5       Term Loan ($ 185m) - 07/2023                                             165.0             165.2
        Short-term deposits                                                                      50.0                       60.0
    Undrawn revolving credit facilities                                                        375.0                       375.0   Sho r t-ter m
        Syndicated facility - 10/2024                                                          300.0                       300.0   Bank loans: Amortizing Loan (€ 100m) ‐ 12/2022                                 9.1                  9.1
        Bilateral facility - 06/2025                                                             75.0                       75.0   Commercial Papers                                                            164.5              168.1
    Total Available Liquidity                                                             1,045.2                   1,300.4        Total External Funding                                                    1,006.8           1,010.6

       Liquidity: Cash & Committed credit lines                                                                                       External Funding & Debt Amortization (excl. IFRS16 lease liabilities)
       Total available liquidity at June 30, 2020 consisted out of € 925.4m cash & cash equivalents of                                Out of € 1,010.6m external funding on balance sheet at June 30, 2020:
       which € 718.5m is readily available on bank current accounts and as short-term deposits.                                           ‐ € 168.1m commercial paper outstanding with maturity ranging between 1 to 6 months. In
       In addition, bpost Group has 2 undrawn revolving credit facilities for a total amount of                                             July, bpost Group seized the opportunity of favorable market conditions to issue € 100m
       € 375.0m.                                                                                                                            of commercial paper with a maturity of 7 months (until Jan-21) and thus secured a major
                                                                                                                                            part of the short-term funding until the collection of the SGEI payment in January 2021.
                                                                                                                                          ‐ € 9.1m during 4Q20 (i.e. the current portion of the EIB loan).

1   € 650m long-term bond with a carrying amount of € 643.1m, the difference being the re-offer price and issuance fees.

49                                                                                                                  2Q20 Roadshow Presentation
1H20 Results
1H20 EBIT impacted by significant COVID-19 related mail volume                                                                                                                                                                    1H20

decline, partly compensated by strong PaLo performance
€ million                                         203.3
                                                   11.1

                                                                                                                                                                                                                          -52.7
                                                                                 -66.2

                                                                                                                                                                              -12.6                          150.6
                                                                                                                                                18.4
                                                                                                                                                                                                              9.3
                                                                                                                 7.7

                                                  192.2                                                                                                         € +7.3 excluding
                                                                                                                                                                2Q19 € 19.9m gain on HQ
                                                                                                                                                                disposal                                     141.3
                                                                               Adjusted1

                                                                               Reported

                                                  EBIT                          Mail &                          PaLo                          PaLo                         Corporate                         EBIT
                                                  1H19                          Retail                         Eurasia                     N. America                                                        1H20
1Adjusted previously called Normalized, change of terminology “Adjusted” in order to align the label of this APM to the ESMA guidelines, definition and approach remain unchanged. Adjusted excludes items that are
non-recurring in nature and significant (> € 20m). All profits or losses on disposal of activities are adjusted whatever the amount they represent, as well as the amortization and impairment on the intangible assets
recognized throughout the Purchase Price Allocation (PPA) of the acquisitions. Reversals of provisions whose addition had been excluded from income are also adjusted whatever the amount they represent.

51                                                                                                                  2Q20 Roadshow presentation
Key financials 1H20                                                                                                                                      1H20

1H20 COVID-19 impact on Group EBIT estimated at € -26.2m

 € million                                 Reported                                     Adjusted1                      1   Amortization of intangibles recognized
                                  1H19                1H20                     1H19                 1H20       %↑          during PPA is adjusted, leading to
                                                                                                                           increase in EBIT (€ +9.3m) and income
Total operating income           1,842.5              1,987.3                 1,842.5               1,987.3    7.9%        tax expense (€ +0.5m)

Operating expenses               1,529.7              1,714.4                 1,529.7               1,714.4    12.1%
EBITDA                           312.8                272.9                   312.8                 272.9     -12.8%   2   Adjusted FCF excludes the cash Radial
                                                                                                                           receives on behalf of its customers for
Depreciation & Amortization       120.6                131.6                   109.5                122.3      11.7%
                                                                                                                           performing billing services
EBIT                             192.2           1    141.3                   203.3            1    150.6     -25.9%
Margin (%)                        10.4%                7.1%                    11.0%                7.6%
Financial result                  -22.3                -18.4                   -22.3                 -18.4
Profit before tax                174.2                131.0                   185.2                 140.2     -24.3%
Income tax expense                 60.6          1     39.5                     61.6           1     40.0
Net profit                       113.5                 91.5                   123.7                 100.3     -18.9%
FCF                              190.6           2    307.4                   213.9            2    290.3     35.7%
Net Debt at 30 June              692.5                539.5                   692.5                 539.5     -22.1%
Capex                             41.5                 45.4                    41.5                  45.4      9.5%
Average # FTEs and interims       33,901              36,274                  33,901                36,274     7.0%

1 Unaudited   figures

52                                                              2Q20 Roadshow presentation
Results by segment 1H20                                                                                        1H20

 € million
                                M&R      PaLo Eurasia                 PaLo N. Am.    Corp     Eliminations    Group
External operating income       865.2               502.5                    611.8      7.6             0.0    1,987.3
Intersegment operating income    102.9                 5.9                     3.3    175.9          -287.9        0.0
Total operating income          968.1             508.4                     615.2    183.5         (287.9)    1,987.3
Operating expenses               825.1              450.0                    569.1    158.2          -287.9     1,714.4
EBITDA                          143.0               58.4                     46.1    25.3                      272.9
Depreciation & Amortization      43.0                 10.6                    42.7    35.3                       131.6
Reported EBIT                   100.0               47.8                      3.5    -10.0                      141.3
Margin (%)                      10.3%                9.4%                    0.6%    -5.4%                        7.1%
Adjusted EBIT                   101.2               49.3                     10.1    -10.0                     150.6
Margin (%)                      10.5%                9.7%                    1.6%    -5.4%                       7.6%

53                                       2Q20 Roadshow presentation
Top-line decrease driven by COVID-19 impacts on Domestic                                                                                                                                       1H20 – M&R

Mail and on retail and by deconsolidation of Alvadis
M&R external
operating income, € million                                 Domestic Mail                                         Transactional                                   Proximity and convenience
                                                            Operating income decline at € -58.5m i.e.             -12.8% underlying volume decline of             retail network
              1H19               965.9                      € +1.4m working days impact, € -3.7m                  which:
                                                            elections 2Q19, € -80.1m volume (-13.9%                                                               Decrease mainly driven by:
                                                                                                                  -16.7% March to May-20: COVID-19                   ‐ the deconsolidation of Alvadis
                                                            underlying volume decline, with March to
                                                                                                                  lockdown negatively impacted all mail                (€ -15.3m) as of September 2019
 1   Transactional                                  -18.9   May-20 at -20.1% due to COVID-19), and
                                                                                                                  categories, in particular smaller
                                                            € +24.0m price/mix.                                                                                      ‐ COVID-19 impact on Ubiway retail
                                                                                                                  administrative mail volume and registered
                                                                                                                  letters.                                             revenues from partial closure of the
                                                                                                                                                                       network and reduced footfall
 2     Advertising                          -35.8                                                                 Excluding COVID-19, underlying mail                ‐ Decline in banking & finance
                                                                                                                  volumes are subject to ongoing                       revenues
                                                                                            1     2     3         e-substitution and digitization.            1                                               4

 3           Press                   -3.8

     Proximity and                                          Advertising                                           Press                                           Value added services
 4    convenience            -41.0
     retail network                                         -22.3% underlying volume decline of                   -6.6% underlying volume decline driven by       Lower revenues from phasing out of e-ID
                                                            which:                                                e-substitution and rationalization.             activities, European license plates and
      Value added                                                                                                                                                 document management partly
 5                    -1.0                                  -36.2% March to May-20 mainly impacted
          services                                                                                                                                                compensated by higher revenue from fines
                                                            by cancelled campaigns from COVID-19
                                                                                                                                                                  management.
                                                            lockdown of all non-essential retail from
                                                            March 18 through May 10 and ban on
             1H20       865.2                               promotions through April 3.
                                      -100.6                                                            2                                                     3                                               5

54                                                                                              2Q20 Roadshow presentation
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