2019 IT&T Service Price Catalogue - Athens International Airport
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2019
IT&T Service Price Catalogue
IT&T Business Unit
Athens InternaTional Airport S.A.
ITT_050201_L1
A T H E N S I N TE R N AT I O N A L A I R P O R T Department
IT&T Service Portpolio ΙΤ&T BU
1. Introduction .............................................................................................................. 0
2. Data Communications ................................................................................................ 0
2.1. Internet .................................................................................................................... 0
2.2. Transformation to Next Generation Networks. ............................................................. 0
2.3. Leased Lines ............................................................................................................. 1
2.4. Ground to Ground Communication (TETRA) ................................................................ 1
2.5. Lan as a Service ........................................................................................................ 3
2.6. Wireless Lan (Wi-Fi) as a Service ................................................................................ 4
2.7. Wireless Access to LAN (WizPartners) at Gates ............................................................ 4
2.8. Air-to-Ground Services ............................................................................................... 5
3. Telephony ................................................................................................................. 6
3.1. Voice Communication Services.................................................................................... 6
3.2. Call center facilities .................................................................................................... 6
4. Datacenter Services ................................................................................................... 7
4.1. Hosting ..................................................................................................................... 7
4.2. Managed Security Services ......................................................................................... 8
5. Public Information ..................................................................................................... 9
5.1. Digital signage/Advertisement .................................................................................... 9
6. Passenger Management (Processing) .......................................................................... 9
6.1. Check-in & boarding (CUTE Back-Office Service/ CUSS platform) .................................. 9
7. Passenger Information Service ................................................................................. 10
7.1. Flight Information for displays .................................................................................. 10
8. e-Services ............................................................................................................... 11
8.1. Extranet .................................................................................................................. 11
9. IT&T Support Services ............................................................................................. 12
10. Provision of IT&T Consulting Services ....................................................................... 13
IT&T Service Price Catalogue ........................................................................................... 14
Data Communications ....................................................................................................... 0
Internet ............................................................................................................................ 0
Leased Lines ..................................................................................................................... 0
Ground to Ground Communication (TETRA) ........................................................................ 1
Wireless Lan (Wi-Fi) .......................................................................................................... 3
Wireless Access to LAN (WizPartners) at Gates ................................................................... 3
Air-to-Ground Services ...................................................................................................... 4
Telephony ........................................................................................................................ 4
Voice Communication Services ........................................................................................... 4
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Datacenter Services .......................................................................................................... 5
Hosting ............................................................................................................................ 5
Managed Security Services ................................................................................................ 5
Passenger Information Service ........................................................................................... 6
Flight Information for displays ........................................................................................... 6
e-Services......................................................................................................................... 6
Extranet ........................................................................................................................... 6
IT&T Support Services....................................................................................................... 6
Provision of IT&T Consulting Services................................................................................. 6
21. Introduction
The Information Technology & Telecommunications (IT&T) Business Unit of Athens
International Airport (AIA) is the network and infrastructure owner, operator and integrator
within the airport fence, providing reliable, state-of-the-art and innovative one-stop services.
Aiming on keeping a premium position in the forefront of new generation IT&T solutions and
services, apart of its highly specialised resources, IT&T has established strong global business
partnerships with distinguished technology partners.
The basic pillars of the IT&T customer-centric philosophy are Excellence in operations,
Innovative solutions & services, Simplicity and Cost effectiveness.
2. Data Communications
2.1. Internet
The Internet service aims at the provision of access to internet facilities for AIA internal and
external customers. The internet service is provided to all end-users: AIA employees and all
AIA Customers. The services are mainly Switching based (or Layer 2) services and/or Routing
Services (or Layer 3). The objective is to satisfy corporate aims and business needs, maintain
the operability of airport data network and provide users a reliable, fast, and manageable
network infrastructure whether this is Layer 2 based or Layer 3 based (IP) services. For each
group of users we define a virtual local area network (VLAN) that is port based. And this is
mainly the Layer 2 service that AIA is providing. The IP services are in the responsibility of the
customer’s IT&T. According to customer needs, AIA can provide routing functionality. In that
case, we allocate a unique range of private IP (generally a half class C) and we configure our
routing engines to belong to the specific VLAN and simulate a default gateway. The data
network is based on a Gigabit-Ethernet backbone embedded on the double optical ring of fiber
cables of the airport. Through the airport data network infrastructure, each user can have at
its disposal the standard industry Fast Ethernet connection of either 10 or 100 Mbps. The airport
data network is connected to the Internet through two Multi-Homed Metro Ethernet
connections of 400Mbps in total.
Service Categories Service Items
• Internet Account
Internet Services • Static Public IP Address
• Internet Port2Air Basic 512K
• Internet Port2Air Dedicated Bandwidth (MBps)
• VLAN 10 Mbps
Data Communication
Services • VLAN 100 Mbps
• VLAN 1000 Mbps
2.2. Transformation to Next Generation Networks.
AIA’s IT&T Business Unit started providing one-stop-shop network and telecommunication
services to the Airport community before the airport opening in March 2001 covering key areas
like:A T H E N S I N TE R N AT I O N A L A I R P O R T Department
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• Internet
• Wireless networking (Wi-Fi)
• Telephony
• Network connectivity (LAN)
Services address all 700 AIA employees, about 5,500 users from the airport community and
330 companies located inside the airport.
NGN is coming to cover existing needs as airport operations evolve over time. New ways of
doing business, need new services and tools in order to be effective like mobility, collaboration,
increased coverage, location based services, etc.
As the technology landscape changes with the Internet being the main information highway
for businesses worldwide, virtualization being the standard practice and not a trend, the cloud
and related services, the airport network infrastructure has to follow the evolution.
2.3. Leased Lines
A full range of interconnection solutions are available for our customers’ varying communication
needs.
A structured cabling system, both fiber and copper, enables the interconnection of airport
premises with national and international networks using point-to-point connections, Leased
Lines, Metro Ethernet services and IP-MPLS, as well as interconnection of the airport community
stakeholders and users.
The offered services are:
Service Categories Service Items
• Local Analogue Leased Lines: M1020, M1040
Leased Lines
• Local Digital Leased Lines: Hellas Com up to 1920 Kbit/s
• Long Distance Leased Lines: Hellas Com up to 1920 Kbit/s
Metro-Ethernet Metro-Ethernet bandwidth from 1Mbps to 1 Gbps
IP-MPLS A wide range of speeds are supported up to 1Gbps
WAN WAN bandwidth from 64 Kbps up to 2 Mbps
Cabling services Fiber / Copper
2.4. Ground to Ground Communication (TETRA)
A highly efficient «Radio Trunking» system is provided to Airport users since 2000. The Digital
Trunked Radio Standard called TETRA (Terrestrial Trunked Radio) - developed by the European
Telecommunications Institute (ETSI) – provides an ideal communication backbone for fast and
efficient communications. TETRA has become a professional radio standard for simultaneous
mobile voice and data communications, either as a hand portable radio unit or a mobile radio
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unit, configured for use in vehicles, cars, trains, ambulances and fire fighting & rescue
appliances.
Service Service Items
Categories
TETRA Voice Communication Services
Packages of Prepaid Airtime for group calls:
• TETRA Group Voice 30
• TETRA Group Voice 60
• TETRA Group Voice 120
Packages of Unlimited Airtime for group calls:
TETRA Voice • TETRA 1 Group Unlimited Voice
Communication • TETRA 2 Group Unlimited Voice
Services • TETRA 3 Group Unlimited Voice
• TETRA 4+ Group Unlimited Voice (*)
Additional Voice Packages:
• Emergency TETRA call in talk groups (emergency call)
• TETRA voice interrupt in talk groups (Voice Interrupt)
• Emergency call to: 100,199,112,166,108
• TETRA bar incoming calls
• TETRA bar outgoing calls
• Caller identification
Basic Packages:
• TETRA Data 3 MB Packet Data
• TETRA Data 22500 SDS
• TETRA Data 45000 SDS
TETRA Data
Communication Additional Data Packages:
Services (SDS &
Packet Data) • TETRA Data 3 MB Packet Data
• TETRA Data 22500 SDS
• TETRA Data 45000 SDS
• TETRA PBX connection (120 users minimum)
• TETRA DMO
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TETRA Prepaid Bundle (120΄Airtime, Data DMO)
TETRA Bundle TETRA Unlimited Bundle 4+ (unlimited Airtime 4+, Data DMO)
Packages
TETRA - Desktop Installation
Installation of a Desktop TETRA to an office
Additional Tetra
TETRA - Vehicle Installation
Services
Installation of a TETRA in a vehicle
TETRA- Antenna Installation
TETRA REPAIR
TETRA Leasing-Progr.Financ-0
TETRA Leasing-Progr.Financ-1
Leasing TETRA Leasing-Progr.Financ-2
Package of TETRA Leasing-Progr.Financ-3
TETRA devices TETRA Leasing-Progr.Financ-4
TETRA Leasing-Progr.Financ-5
TETRA Leasing-Progr.Financ-6
MOTOROLA MTH-800
TETRA MOTOROLA MTP-850 (without GPS)
Terminals MOTOROLA MTP-850s
MOTOROLA CEP-400 (without GPS)
2.5. Lan as a Service
AIA, having designed a robust LAN architecture, based on high technological specifications,
is in a position to offer best class managed LAN services to the entire Airport community,
through a centaralised infrastructure. The LAN service aims at the provision of data network
services for AIA internal and external customers.
The services are mainly Switching based (or Layer 2) services and/or Routing Services (or
Layer 3). The objective is to satisfy corporate aims and business needs, maintain the
operability of airport data network and provide users a reliable, fast, and manageable network
infrastructure whether this is Layer 2 based or Layer 3 based (IP) services.
For each group of users a virtual local area network (VLAN) is defined, that is LAN port based.
And this is mainly the Layer 2 service that AIA is providing. The IP services are in the
responsibility of the customer’s IT&T.
According to customer needs, AIA can provide routing functionality. In that case, we allocate
a unique range of private IP (generally a half class C) and we configure our routing engines
to belong to the specific VLAN and simulate a default gateway.
The data network is based on a 10 Gigabit-Ethernet backbone embedded on the double
optical ring of fiber cables of the airport. Through the airport data network infrastructure,
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each user can have at its disposal the standard industry Fast Ethernet connection of either
10 ,100 Mbps, or 1G for data center concetions.
The optical transmission system of the airport voice and data network is characterized by a
high-level of utilization security and robustness.
In addition, multiple path communication channels are used and the quality of each
connection is constantly monitored through an on-line cable and network management
system.
2.6. Wireless Lan (Wi-Fi) as a Service
In similar way the Wireless LAN (WiFi) service aims at the provision of Wifi access services to
our customers. AIA Wireless LAN is based on Access Points operating with 802.11 b/g/n/ac
standards and controlled by a centralized management system accessible by our NOC (Network
Operating Center). Dedicated centralized equipment ensures Wi-Fi performance, improves
coverage and enhances network security.
Since the first introduction of the Wireless Networks infrastructure at AIA in 2003 a number of
indoor/outdoor radio coverage upgrades have been performed to a number of different
WLAN/SSIDS by the Networks Team in order to satisfy operational requirements as they
developed.
Currently, IT&T Networks OPs operates more than 25 different WLAN/SSIDs in order to cover
corporate and customer & airport operations related requirements.
2.7. Wireless Access to LAN (WizPartners) at Gates
AIA has developed wireless access services by implementing a new platform (WizBiz) enabling
internet access through web portal.
The new “WizPartners” service is an extension of the already launched “WizBiz”’ service,
allowing secure access to Partner‘s LAN systems and applications, such as file services, printing
services etc, in areas of the Main Terminal Building and mainly in the Boarding Gates.
The service provides mobile office functionalities by using AIA’s Wireless Infrastructure and
mainly applies to Airlines and Handlers.
Financial Benefits for users of the Wireless Acess to LAN (WizPartners) ATH Premium service
at Gates are:
• For airport community companies with 1up to 10 VLAN ports, 50% discount is offered
for one (1) Wiz-Partners service ATH Premium
• For airport community companies with 11 up to 50 VLAN ports, 50% discount is offered
for two (2) Wiz-Partners services ATH Premium
Service Categories Service Items
Wireless Communication • Wireless Headset CS60 with HL10 Handset Lifter
Accessories
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• Wiz Partners -Monitoring, Maintenance & support of wireless access to one
(1) or (2) or (5) or (10) IP on customer LAN.
• Wireless Equipment Installation per Access Point - Configuration
works (Leasing for 5 Years).
• Dedicated Wireless Airport Communication Outdoor.
• Dedicated Wireless Airport Communication at MTB Gates.
• Wireless Equipment Installation per Access Point - Configuration works.
• Wireless Equipment Installation - Configuration Works.
• Wiz Business -Monitoring, Maintenance & support of wireless infrastructure
for one (1) user.
Wireless Internet Services
• Interface configuration for printing machines.
• Support on customer 's printing services through AIA 's wireless infrastructure.
• Wireless Internet access of 10 simultaneous users.
• Monitoring, Operation & support of wireless infrastructure.
• WLAN-Dedicated SSID-Max 10con.users-Single Zone.
• WLAN-Dedicated SSID-Unlimited Users-Single Zone.
• Supply of CISCO Antennas.
• Supply of Cisco Access Points.
• Supply of CISCO controllers licensing.
• Supply of CISCO Power Injectors.
•
2.8. Air-to-Ground Services
The Air-to-ground service aims at the provision of wireless communication infrastructure
between airline or handler ground personnel and their respective airborne vehicles.
The wireless system offers Airline companies the ability to communicate with their aircraft in
a two - way mode (either transmitting from the ground to the aircraft or receiving from the
aircraft to the ground). Through this communication, the Airline companies are able to
send/receive requests from/to the aircraft crews and achieve a quick, robust and safe
communication.
Service Categories Service Items
• AG - Cabling for RCU & Infrastructure (Pck 1).
Air to Ground Services • Air to ground, Monthly Support and maintenance services.
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3. Telephony
3.1. Voice Communication Services
The Telephony infrastructure service aims at the provision of telephony services to AIA’s
internal and external customers. Currently, the service is implemented through Cisco
Communications Manager (CUCM) infrastructure. CUCM is a system within an enterprise that
switches calls between enterprise users on local lines while allowing all users to share a certain
number of external phone lines. The CUCM system is connected to the public phone system
and automatically routes incoming calls to specific extensions. It also shares and manages
multiple lines.
A 5-digit closed numbering plan is used for all the airport community users with Direct inward
dialing (DID) characteristics. All DID extensions belong to the range of 3XXXX – 49999, while
outside callers dial the numbers 21035- as a public switched telephone network (PSTN) area
code, which is a fixed-length set of digits forming the most-significant part of the dialing
sequence to reach a telephone subscriber within the Airport.
The majority of subscribers use IP Phones with SIP Protocol for voice calls, while analogue
extensions controlled via SCCP are used in common areas and/or for special purposes such as
FAX, modems.
Telephony system services conforming to the PABX standard are offered at the Athens
International Airport to the airport users. The telephony system communication is an integral
part of the airports operational communication systems and as such, the systems availability
and capability will be part of the airport operational readiness requirements.
3.2. Call center facilities
The Call center facilities service aims at the provision of call center and flight information
capabilities to AIA internal and external customers. Currently, AIA is using the Cisco Contact
Center Express (CCX) to provide call center infrastructure services as well as automated
Interactive Voice Response (IVR) flight information to all internal and external callers.
Service Categories Service Items
• Package A - Voice Communication service
• Digital Connection
• Analogue Connection
✓ Package B - Voice Mail
Voice Communication ✓ Package C – Authorisation code for Extension
Services ✓ Package H – Internal Group Hunting / Head number
✓ Package J – Call Pick-up Group
✓ Package M – Interactive Voice Response – (I.V.R.)
✓ Package N - ISDN BRA
✓ Package O - ISDN PRI
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✓ Package Q - Digital Voice Announcement
✓ Package R – AND (Additional No for digital device)
✓ Freephone Service
✓ Call Center Services
• Telephone Set – Cisco IP phone 7821 Series
• Telephone Set - Cisco IP phone 7841 Series
Voice Communication
• Telephone Set - Cisco IP phone 7861 Series
Accessories
• Telephone Set - Cisco IP phone 8851 Series
• Telephone Set – Cisco IP phone Key Expansion Module for 8851
4. Datacenter Services
Managing an international airport’s operations on a 24x7x365 basis, it is of outmost
importance to ensure networks’ and systems’ availability as well as resilience towards all
predictable risks.
4.1. Hosting
The scope of the service is the undertaking of high-level hosting requirements within the
airport’s datacenter areas for internal or external customers through the use of redundant
infrastructure (A/C Units, UPS Units, Main Distribution Power Boards, Copper / Optical rings).
The Datacenter hosting service includes the close monitoring of cabling infrastructure, power
provision, cooling facilities as well as hosting capacity by AIA’s IT Network Operation Center
(ISOC) as well as the airport’s Technical Base through the use of appropriate electronic sensors
and software (24h basis). For disaster recovery purposes, all hosting services regarding the IT
equipment installed are provided in a redundant way.
The un-interrupted provision of hosting Services (24x7x365) for internal and external customer
IT equipment (including servers, storages, switches, routers etc.) is based on:
• Restricted and CCTV Controlled Equipment Access
• Manned on-site areas
• Power Facilities Redundancy (n+1 UPS / 2n Power Distribution Boards , Generator)
• Cooling Facilities Redundancy (n+1 A/C Units)
• Wiring Facilities Redundancy (Double Copper / Optical entry points)
Service Categories Service Items
• Hosting per U height
Main AIA Data Centres • Rack Hosting
• Senior Engineer, Support-Maintenance/Day
• Hosting per U height
• Rack Hosting
Peripheral Data Centres
• Senior Engineer, Support-Maintenance/Day
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4.2. Managed Security Services
Managed Security Services (MSS) enable organisations to protect their networks, informational
assets, network assets, data and privacy from external and internal threats while using the
internet or browsing the web.
MSS increase customer productivity by reducing wasted time and resources, barring unwanted
traffic before it enters the access circuit by blocking spam, network-based attacks and
bandwidth-consuming traffic from worms and non-productive web surfing.
MSS target business customers regardless of their size and offer integrated managed security
services and specialised Help Desk services, while maintaining cost-effectiveness.
AIA’s MSS introduce a central management and service provisioning platform which responds
to customers’ needs as a MSS Service Provider.
AIA’s IT&T Business provides Security as a Service (SaaS).
Service Categories Service Items
Web Hosting Services Managed Web Hosting Services (Monthly)
MSS Basic:
✓ Firewall Service: prevents external sources from accessing the customer’s
private network.
✓ Intrusion Prevention Service: protects networks from both known and
unknown threats, blocking attacks that might otherwise take advantage of the
customer’s network vulnerabilities and unpatched systems
✓ Antivirus Service: provides fully automated updates to ensure protection
against the latest content level threats.
✓ Remote User Access Service: enables remote employees to securely access
Security Services
the customer’s core network.
Secure Remote Connection: enables secure access between customer’s
remote sites and headquarters.
Anti-Spam: Detects and blocks a wide range of spam messages.
Application Control: Identifies and controls applications on networks and
endpoints regardless of port, protocol and IP address used. Provides unmatched
visibility and control over application traffic.
Web Filtering: enables customers to apply highly-granular policies that filter
web access based on a wide array of web content and over 117mio rated
websites
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5. Public Information
5.1. Digital signage/Advertisement
AIA’s IT&T offers high-end, up-to-date Digital Signage advertisement solutions to all airport
community business, based on specific customer needs, in order to drive business continuity &
growth.
Digital Signage is a type of electronic display, used for advertising and building awareness of
new information, services, etc. The benefits of Digital Signage for business are many and highly
significant.
Digital Signage Services are available either on customer’s own monitors (where IT&T activates
the platform and customizes Digital Signage services in accordance to the user’s needs) or as
an end-to-end solution (where IT&T provides the monitors, service platform and provides a
24x7x365 maintenance & support plan).
For the delivery of service, data connectivity between customer’s monitor(s) and Digital Signage
platform over AIA campus data network is prerequisite.
Service Categories Service Items
• Customer Profile Setup & Configuration
• AIRstream Client SW (per media player)
Digital • Digital Signage Support & Maintenance
Signage/Advertisement • HW Support & Maintenance Services
Services • Best Effort Replacement Contract (HW cost).
• Next Business Day Monitor Replacement services.
• Creation/ Customisation of Digital Signage Template.
• Banner to WIFI portal & Internet Kiosks
6. Passenger Management (Processing)
The Passenger management or processing service group is composed of systems that enable
AIA’s IT&T to provide airlines and ground handlers with the tools to offer check-in and
boarding services to passengers.
6.1. Check-in & boarding (CUTE Back-Office Service/ CUSS
platform)
The Check-in & boarding service is implemented through the use of Common Use Terminal
Equipment (CUTE). The CUTE standard, (IATA Recommended Practice 1797) was initiated with
the objective of creating a common, standardized system platform for agent-facing common-
use implementations at airports. CUTE enables AIA, the airlines and their handling agents to
access their respective IT applications in real time on shared, common use equipment. It allows
any airline to use any agent desk, gate position or selfservice kiosk for passenger check-in, and
reconciles passengers boarded. Common Use Terminal Equipment (CUTE) as well as Common
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Use Self-Service kiosks (CUSS) compliant with Common Use Passenger Processing Systems
(CUPPS) provide a standard communication format between all the peripherals required for
passenger processing, including printers, passport readers, boarding card readers and bag tag
printers.
Service Categories Service Items
• CUTE Back office service.
• Installation of CUSS Kiosk, provided by AIA's IT&T, to a specific position within
Main Terminal Building premises, including fixing materials and connection
CUTE Back-Office & CUSS works.
platform • Dismantlement, relocation and re-installation of an existing CUSS Kiosk to a
Services new location, within Main Terminal Building premises, including fixing
materials and connection works. (Night and Weekend Hours).
7. Passenger Information Service
7.1. Flight Information for displays
This is an online information service for flight arrival/departure times, delays, new estimated
times of arrival/departure, cancelations or rescheduling, real time information on arrival and
departure, as well as additional information about check-in counters, boarding gates, aircraft
parking stand, baggage reclaim, etc.
Service Categories Service Items
• FIDS Over Cable TV.
• e-Flight Push Info Services.
• Flight information Display.
• Flight Data Interconnection.
Flight Information
• IT Display Maintenance & Administration (Check-in FIDS Monitors Package)
Services
IT Display Maintenance & Administration (Check-in FIDS Monitors Package).
• IT Display Maintenance & Administration for Departures Entrance Monitors.
• IT Display Set-up Service for Check-in Fids monitors package.
• IT Display Set - up service for Departures Entrance Monitors.
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8. e-Services
8.1. Extranet
Provision of the new Extranet web site as an Airport Community Portal that offers services in a
revamped form (e.g. Internet access to AIA’s customers, e-mail services and flight staff pages)
as well as new functionalities (e.g. business productivity applications and collaboration through
“Google Apps for work” as well as free & paid content through the web portal access).
a) Internet access
b) Flight information
c) e-Mail account provision and hosting (through Google Mail)
d) Business productivity applications and collaboration (Google Docs, Sheets, Forms,
Slides, Sites) AIA is aiming to replace the current infrastructure regarding the Extranet
platform by implementing a solution following the directive cloud services where
possible.
A brief description of the services follows:
• Airport Community Directory Services are provided by OpenLDAP (latest version)
hosted on AIA premises that contains all the Airport Community User accounts
• Airport Community Single Sign On mechanism will be provided by OneLogin application
provided as Software as a Service. The OneLogin application is connected with Google Apps
and the Airport Community Portal platform though SAML web services
• Airport Community Internet Services: All requests from Airport Community are
intercepted by AIA firewalls and redirected through AIA firewalls to the OneLogin URL for
Single sign one and/or to the internet
• Airport Community Portal Services are provided by Liferay Portal (latest version) as
SaaS.
• Airport Community Mail & Collaboration Services are provided from Google Apps for
Business as SaaS Notes
• Google apps for works include but not limited to the following:
o G Mail (email)
o Calendar (calendar management
o Contacts management
o Docs (word processing)
o Sheets (spreadsheets)
o Slides (presentations
o Drive (Cloud storage)
o Sites (cloud based website hosting)
o Forms (Document templates
Extranet (brand name Airportal) includes apart from Google:
• Flight information (deps & arvs)
• Phonebook (All non-AIA airport entities)
• E-books including:
o Aviation Safety Bulletin
o Aerodrome Operations manual Vol2. (GR & EN)
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Service Categories Service Items
Extranet Service • My Airport (FIDS/Staff pages) Service & Connection
9. IT&T Support Services
AIA’s IT&T is an ISO/IEC 20000-1:2011 certified Business Unit committed to constantly providing
professional high-quality services in accordance to its Quality Management process.
The IT Support services aim to ensure that customers’ products and network operate efficiently
and effectively and eventually support customers in sustaining their operational excellence.
Any given issue customers might face is recorded to an on-line database while a help desk
system is committed to monitoring all submitted technical issues and ensuring that each issue
is handled appropriately:
• All submitted issues are classified and handled according to strict guidelines, in order
to ensure that no issue is left unresolved
• A ticket number is issued for each technical incident or request serving the tracking,
history keeping and single point of reference
Service Categories Service Items
Server Maintenance & Technical Support /per unit
• (BRONZE Pack.8x5)
PC Maintenance & Technical Support /per unit
PC - Server Technical
• (BRONZE Pack.8x5)
Support Unlimited
• (SILVER Pack.24x5)
• (GOLD Pack.24x7)
Senior Engineer, Support & Maintenance Day Rate per hour
• Help Desk (08.00-16.00) {PC} p.½ h.
• Help Desk (16.00-24.00) {PC} p.½ h.
• Help Desk (24.00-08.00) {PC} p.½ h.
• Technical Support (Telecom/8.00-16.00 p.½ h.)
• Technical Support (Network/8.00-16.00 p.½ h.)
• Technical Support On-Site 24/7, prev. H/W, Equip.
Technical Support per • Core application for Web Check-in.
incident • Information Manager.
• License for remote call center.
• Report Manager.
• Support Services for Web Check- in.
• SeC Phone Agent (route manager - per agent).
• SW Assurance per agent.
• Monthly usage fee for 3 years.
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• IT Technical Support & Maintenance monthly fees.
• CUTE Technical Support (08:00-16:00) per 1/2 hour
• CUTE Technical Support (16:00-22:00) per 1/2 hour
CUTE Technical Support • CUTE Technical Support (22:00-08:00 & Weekends) per 1/2 hour.
• CUTE Technical Support (advanced) per hour
• Training Room & Facil., MTB 3/H-19(per day)
10. Provision of IT&T Consulting Services
Capitalising on its extensive know-how and long standing experience in structuring and
operating new generation airport solutions and innovative IT&T technologies, AIA’s IT&T
Business Unit also provides:
− State-of-the art design concepts based on the individual airport needs
− IT&T Master & Business planning and Organisation consulting
− Project / Programme Management using multidimensional planning and control techniques,
including implementation and integration processes.
− ICT Assessments and optimisation including:
• Operational readiness and efficiency
• Organisation and process optimisation
• Commercial ICT performance
− ICT Integration including:
• Functional requirement analysis
• Processes automation
• Management Information System (MIS) and ERP
• Electronic services and business automation
• ICT Architecture
• Contract negotiation (GSM).
Service Categories Service Items
Strategic & Consulting • Provision of IT&T Consulting Services
13A T H E N S I N TE R N AT I O N A L A I R P O R T Department
IT&T Service Portpolio ΙΤ&T BU
IT&T Service Price Catalogue
14Data Communications
Internet
Internet Services
Service Description Service Fees €
INTERNET - BROADBAND ACCESS – ACTIVATION [OT] 177,57
FAST INTERNET PORT2AIR [M] 49,00
INTERNET PORT2AIR 2Mbps [M] 210,00
INTERNET PORT2AIR 3Mbps [M] 399,00
INTERNET PORT2AIR 6Mbps [M] 738,50
INTERNET PORT2AIR 8Mbps [M] 1.106,00
INTERNET PORT2AIR 10Mbps [M] 1.470,00
INTERNET PORT2AIR 12Mbps [M] 1.676,64
INTERNET PORT2AIR 20Mbps [M] 2.192,96
INTERNET PORT2AIR 20Mbps [M] 2.491,44
INTERNET PORT2AIR 30Mbps [M] 2.781,52
INTERNET PORT2AIR 35Mbps [M] 3.065,44
INTERNET ACCOUNT [M] 15,41
STATIC PUBLIC IP ADDRESS [M] 10,50
Data Communication Services
Service Description Service Fees €
DATA - ACTIVATION & VLAN [OT] 73,37
DATA - PORT MAINTENANCE / VLAN 10Mbps [M] 11,74
DATA - PORT MAINTENANCE / VLAN 100Mbps [M] 23,48
DATA - PORT MAINTENANCE / VLAN 1000Mbps [M] 65,00
Leased Lines
Service Description Service Fees
€
Leased Lines Following OTE
Local Analogue Leased Lines: M1020, M1040 price
Local Digital Leased Lines: Hellas Com up to 1920 Kbit/s catalogue.
Long Distance Leased Lines: Hellas Com up to 1920 Kbit/s
Metro-Ethernet Following OTE price
Metro-Ethernet bandwidth from 1Mbps to 1 Gbps catalogue.
IP-MPLS / IP-VPN Following OTE price
A wide range of speeds are supported up to 1Gbps catalogue.
WAN bandwidth from 64 Kbps up to 2 Mbps
Service Description Service Fees €A T H E N S I N TE R N AT I O N A L A I R P O R T Department
IT&T Service Portpolio ΙΤ&T BU
WAN - NTU Installation (2") [OT] 880,42
WAN - NTU Installation (4") [OT] 1.760,82
WAN - up to 19.2 Kbits - for 2 ends [M] 120,00
WAN - 64 Kbit/s - for 2ends [M] 120,00
WAN - 128 Kbit/s - for 2ends [M] 140,00
WAN - 256 Kbit/s - for 2ends [M] 190,00
WAN - 384 Kbit/s - for 2ends [M] 220,00
WAN - 512 Kbit/s - for 2ends [M] 260,00
WAN - 1024 Kbit/s - for 2ends [M] 350,00
WAN - 2 Mbit/s - for 2ends [M] 560,00
WAN - Distance fee per Km up to 19.2Kbit/s [M] 3,62
WAN - Distance fee per Km for 64Kbit/s [M] 3,62
WAN - Distance fee per Km for 128 Kbit/s [M] 4,46
WAN - Distance fee per Km for 256 Kbit/s [M] 5,57
WAN - Distance fee per Km for 384 Kbit/s [M] 6,96
WAN - Distance fee per Km for 512 Kbit/s [M] 7,94
WAN - Distance fee per Km for 1024Kbit/s [M] 14,00
WAN - Distance fee per Km for 2 Mbit/s [M] 22,00
Ground to Ground Communication (TETRA)
Service description Service fees
TETRA Voice TETRA Voice Communication Services
Communication
Services Packages of Prepaid Airtime for group calls:
• TETRA Group Voice 30
• TETRA Group Voice 60
• TETRA Group Voice 120 Following OTE
price
Packages of Unlimited Airtime for group calls: catalogue
• TETRA 1 Group Unlimited Voice
• TETRA 2 Group Unlimited Voice
• TETRA 3 Group Unlimited Voice
• TETRA 4+ Group Unlimited Voice (*)
Additional Voice Packages:
• Emergency TETRA call in talk groups (emergency call)
• TETRA voice interrupt in talk groups (Voice Interrupt)
• Emergency call to: 100,199,112,166,108
• TETRA bar incoming calls
• TETRA bar outgoing calls
1A T H E N S I N TE R N AT I O N A L A I R P O R T Department
IT&T Service Portpolio ΙΤ&T BU
• Caller identification
TETRA Data Basic Packages:
Communication
•
Services (SDS & TETRA Data 3 MB Packet Data
Packet Data) • TETRA Data 22500 SDS
• TETRA Data 45000 SDS
Additional Data Packages: Following OTE
price
• TETRA Data 3 MB Packet Data catalogue
• TETRA Data 22500 SDS
• TETRA Data 45000 SDS
• TETRA PBX connection (120 users minimum)
• TETRA DMO
TETRA Bundle TETRA Prepaid Bundle (120΄Airtime, Data DMO) Following OTE
Packages TETRA Unlimited Bundle 4+ (unlimited Airtime 4+, Data price
DMO) catalogue
Additional Tetra TETRA - Desktop Installation Following OTE
Services Installation of a Desktop TETRA to an office price
catalogue
TETRA - Vehicle Installation
Installation of a TETRA in a vehicle
TETRA- Antenna Installation
According to
on every
TETRA REPAIR occasion repair
Leasing TETRA Leasing-Progr.Financ-0
Package of TETRA Leasing-Progr.Financ-1 Following OTE
TETRA devices TETRA Leasing-Progr.Financ-2 price
TETRA Leasing-Progr.Financ-3 catalogue
TETRA Leasing-Progr.Financ-4
TETRA Leasing-Progr.Financ-5
TETRA Leasing-Progr.Financ-6
TETRA MOTOROLA MTH-800 Following OTE
Terminals MOTOROLA MTP-850 (without GPS) price
MOTOROLA MTP-850s catalogue
MOTOROLA CEP-400 (without GPS)
2A T H E N S I N TE R N AT I O N A L A I R P O R T Department
IT&T Service Portpolio ΙΤ&T BU
Wireless Lan (Wi-Fi)
Wireless Lan (Wi-Fi)
Service Description Service Fees
€
WLAN-Dedicated SSID-Max 10con.users-Single Zone[M] 200
WLAN-Dedicated SSID-Unlimited users-Single Zone[M] 350
Wireless Access to LAN (WizPartners) at Gates
Wireless Access to LAN (WizPartners) at Gates
Service Description Service Fees
€
Supply of CISCO Antennas -Per Case-
Supply of CISCO controllers licensing -Per Case-
Supply of CISCO Power Injectors -Per Case-
Wireless Internet access of 10 simultaneous users 40,63
Access Point Usage Fee -Per Case-
Support on customer 's printing services through AIA 's wireless 16,37
infrastructure
Interface configuration for printing machines 65,5
Wireless Equipment Installation - Configuration Works -Per Case-
Wiz Business -Monitoring, Maintenance & support of wireless 22,2
infrastructure for one (1) user
Wiz Business -Monitoring, Maintenance & support of wireless 22,2
infrastructure per AP, MTB Arrivals & Departures Common Area per user
Wiz Partners -Monitoring, Maintenance & support of wireless access to 42,05
one (1) IP on customer LAN
Wiz Partners -Monitoring, Maintenance & support of wireless access to 84,1
two (2) IP on customer LAN
Wiz Partners -Monitoring, Maintenance & support of wireless access to 210,25
five (5) IP on customer LAN
Wiz Partners -Monitoring, Maintenance & support of wireless access to ten 420,5
(10) IP on customer LAN
Wireless Equipment Installation per Access Point - Configuration 49,47
works (Leasing for 5 Years)
Monthly Fee for Dedicated Wireless Airport Communication Outdoor 732
Monthly Fee for Dedicated Wireless Airport Communication at MTB Gates 64,22
Wireless Equipment Installation per Access Point - Configuration works 2283,26
Monitoring, Operation & support of wireless infrastructure -Per Case-
3A T H E N S I N TE R N AT I O N A L A I R P O R T Department
IT&T Service Portpolio ΙΤ&T BU
Air-to-Ground Services
Air to Ground Services
Service Description Service Fees €
Air to ground, Monthly Support and maintenance services 120
AG - Cabling for RCU & Infrastructure (Package 1) [M] 85,11
Telephony
Voice Communication Services
Voice Communication Services
Service Description Service Fees €
Free phone Services [M] 40,00
Package A - Monthly Fee for Voice Lines 14,67
Package B - Voice Mail [M] 2,93
Package C - Authorization code for Extension [M] 1,47
Package H - Head number - Internal Group Hunting [M] 2,93
Package J - Call Pickup Group [M] 10,27
Package M - IVR - Interactive Voice Response [M] 10,27
Package N - ISDN BRA [M] 17,60
Package O - ISDN PRI & DDI -2Mbps Connection [M] 337,49
Package Q - Digital Voice Sales Announcement [M] 44,02
Package R - ADN (Additional No for digital device) [M] 14,67
Analog - Activation [OT] 117,39
Digital - Activation [OT] 73,37
Package N - ISDN BRA [OT] 176,08
Package O - Installation ISDN PRI & DDI Connection [OT] 1.819,51
Call Center - Monthly Maintenance Fee 67
Voice Communication Accessories
Service Description Service Fees
€
• Telephone Set – Cisco IP phone 7821 Series 153
• Telephone Set - Cisco IP phone 7841 Series 219
• Telephone Set - Cisco IP phone 7861 Series 237
• Telephone Set - Cisco IP phone 8851 Series 357
Telephone Set – Cisco IP phone Key Expansion Module for 8851 294
* NOTE: Prices above do not include air-time fees
4A T H E N S I N TE R N AT I O N A L A I R P O R T Department
IT&T Service Portpolio ΙΤ&T BU
Datacenter Services
Hosting
Service Categories Service Items
• Hosting per U height
Main AIA Data Centres • Rack Hosting
• Senior Engineer, Support-Maintenance/Day
• Hosting per U height
• Rack Hosting
Peripheral Data Centres
• Senior Engineer, Support-Maintenance/Day
* NOTE: For any further information please contact your account manager.
Managed Security Services
Web Hosting & Security Services
Service Description Service Fees
€
Managed Security Services (Monthly) 3055
VPN Services (Monthly fee) 1019
VPN Services (O.T.) 1250
MSS Setup & Configuration Cost [OT] 125
Anti-Spam [OT-Ad hoc Implementation) 125,00
Application Control [OT-Ad hoc Implementation) 62,50
Web Filtering [OT-Ad hoc Implementation) 62,50
Basic MSS SMALL [M] 85,79
Anti-Spam [M]* SMALL (additional) 11,64
Application Control SMALL(additional) 11,64
Web Filtering SMALL (additional) 11,64
Basic MSS MEDIUM [M] 134,93
Anti-Spam [M]* MEDIUM (additional) 23,29
Application Control MEDIUM(additional) 23,29
Web Filtering MEDIUM (additional) 23,29
Basic MSS LARGE [M] 159,93
Anti-Spam [M]* LARGE (additional) 23,29
Application Control LARGE(additional) 23,29
Web Filtering LARGE (additional) 23,29
Basic MSS XLARGE [M] 208,22
Anti-Spam [M]* XLARGE (additional) 34,93
Application Control XLARGE(additional) 34,93
Web Filtering XLARGE (additional) 34,93
Basic MSS XXLARGE [M] 308,22
Anti-Spam [M]* XXLARGE (additional) 34,93
5A T H E N S I N TE R N AT I O N A L A I R P O R T Department
IT&T Service Portpolio ΙΤ&T BU
Application Control XXLARGE(additional) 34,93
Web Filtering XXLARGE (additional) 34,93
New / change request [OT-ad hoc request] per hour 62,50
Passenger Information Service
Flight Information for displays
Flight Information Services
Service Description Service Fees
€
Flight Information Display System Service [M] 73,37
e-Flight Push Info Services 1500
Basic Package - Flight Data Interconnection [M] 500,00
Advanced Package - Flight Data Interconnection (per data field) [M] 30,00
e-Services
Extranet
Flight Information Services
Service Description Service Fees
€
My Airport (FIDS/Staff pages) Service & Connection 14,67
IT&T Support Services
Technical Support per incident
Service Description Service Fees
Help Desk and Technical Support Based upon
offer
Provision of IT&T Consulting Services
Service Categories Service Items
Strategic & Consulting • Provision of IT&T Consulting Services based upon offer
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