DSU II Digital Expandable Systems Non-LCD Speakerphone Station User's Guide

DSU II Digital Expandable Systems Non-LCD Speakerphone Station User's Guide

DSU II Digital Expandable Systems Non-LCD Speakerphone Station User’s Guide This publication supports both Impact and Impact SCS LCD Speakerphones GCA70–248.10 07/00 Printed in U.S.A.

This User’s Guide is for the following system : DSU II Digital Expandable Systems This user’s guide applies to the following telephone models:
Impact 8124S-** Rev. A and later.
Impact 8112S-** Rev. A and later.
Impact 8112N-** Rev. A and later.
Impact SCS 8212S-** Rev. A and later.
Impact SCS 8212N-** Rev. A and later. Contact your Comdial dealer for updates of this as well as other Comdial publications.

About This Book This user’s guide serves as both an introduction for new speakerphone users and a reference for experienced users. Introduction The first chapter of the manual describes the initial setup and adjustments necessary to begin using your speakerphone. 1 Getting Started The following chapters describe the basic and advanced features of the DSU II Digital Expandable Systems. 2 Answering Calls 3 Making Calls 4 Advanced Call Handling 5 Nonverbal Messaging 6 Programming 7 Other Advanced Features Following the advanced features descriptions are a reference table, a glossary, and tips on speakerphone use for the new user are described in Appendix C.

Appendix A Quick Reference Guide .

Appendix B Glossary Appendix C Speakerphone Characteristics Finally, at the end of this publication, an index provides a detailed reference to the feature locations. Index Non-LCD Speakerphone Station User’s Guide i GCA70-248 Contents

NOTE: Throughout this book, all references to fixed buttons (keypad, DSS/BLF, SPEAKER, HOLD, etc...) are printed in upper case, italic type; for example, “PRESS INTERCOM .” All references to interactive buttons (which are used to make selections on the speakerphone display) are printed in upper case, bold italic type; for example, “SELECT OPTIONS .” Also, to eliminate confusion, the text of this guide instructs users to “PRESS” fixed buttons of the telephone and “SELECT” interactive buttons as in the examples above.

Instructions to “DIAL” refer to numbers or symbols on the keypad.

ii Non-LCD Speakerphone Station User’s Guide Contents GCA70-248

Contents 1 Getting Started . 1 Setting Up Your Station . 1 Understanding the Basic Functions . 6 Your Station’s Buttons . 8 Your Station’s Display Lights . 10 Supported Telephone Models . 12 2 Answering Calls . 13 Answering Outside Calls . 13 Answering Intercom Calls . 14 Night Transferred Calls - Line Access From Any Station . 14 Do Not Disturb Condition . 15 Holding Calls . 16 Call Pickup . 18 Receiving Subdued Off-Hook Voice Announcements (SOHVA . 20 3 Making Calls . 23 Making Outside Calls .

23 Making Intercom Calls . 24 Automatic Dialing . 25 Redialing . 26 Sending Subdued Off-Hook Voice Announcements (SOHVA . 27 Camping On Options . 28 Paging . 30 Non-LCD Speakerphone Station User’s Guide iii GCA70-248 Contents

4 Advanced Call Handling . 31 Waiting for a Line (Queuing . 31 Call Transferring . 32 Conferencing . 34 Call Forwarding . 36 Call Parking . 38 Account Codes . 40 5 Nonverbal Messaging . 41 Station-To-Station Message Delivery . 41 LCD Message Delivery . 42 Assist Button Message Delivery . 43 Message Waiting Light and Messaging . 44 6 Programming . 45 DSS Numbers . 45 Autodial And Speed Dial Numbers . 46 Feature Buttons . 49 Special Purpose Feature Buttons . 50 Assist Button . 52 7 Other Advanced Features . 53 Line Groups . 53 Volume Control . 54 Default Volume Control . 56 Background Music (not available on 8112N or 8212N .

57 Tracker Paging System . 58 Automatic Set Relocation . 60 Data Interface Unit . 61 DSS/BLF Console Operation . 62 A Feature Access Codes . 65 iv Non-LCD Speakerphone Station User’s Guide Contents GCA70-248

B Glossary . 69 C Speakerphone Characteristics . 77 Index . 79 Non-LCD Speakerphone Station User’s Guide v GCA70-248 Contents

Notes Contents GCA70-248 vi Non-LCD Speakerphone Station User’s Guide

Getting Started Welcome Congratulations and thank you for using a Comdial telephone! Your digital station is supported by a communication system with hundreds of built-in, standard features. This manual serves as a helpful guide for using these various functions. The sections in this introductory chapter help you initially set up your station and become familiar with the controls and indicators.

The remaining sections are titled as follows:
Setting Up Your Station
Understanding the Basic Functions
Your Station’s Buttons
Your Station’s Display Lights
Supported Telephone Models Setting Up Your Station When your new station arrives, the system installer unpacks your station and connects the line to a system jack. The following sections describe a few initial adjustments that will allow you to quickly begin making and answering calls with some of the most basic features.

Non-LCD Speakerphone Station User’s Guide 1 GCA70-248 Getting Started 1 An Impact 8124 Station

Positioning Your Station You should adjust the position of the station on your desk or table to suit your individual needs and, if applicable, maximize the performance of the sound activated features. When using a speakerphone, the microphone and loudspeaker are farther from you than when you use a handset. Some positioning tips for speakerphones to consider include: · For the microphone to best detect your voice, speak within three feet of it and face the station.

Background noise may prevent the sound-activated switches from operating properly. Avoid placing the speakerphone where it will detect sounds from typewriters, keyboards, printers, paging systems, and other equipment. · Place the speakerphone on a hard surface and away from table edges. Do not place the telephone in corners or enclosures. Do not let obstructions come between you and the microphone.

If you are using an Impact SCS model, your telephone has an adjustable pedestal to allow you to select the most comfortable viewing angle. When you receive the telephone, the pedestal is in its lowest position—flush against the pedestal. · To adjust the pedestal (Models 8212S and 8212N only), 1. GRASPthe rear of the pedestal base firmly with one hand AND LIFTthe rear portion of the telephone upward with your other hand. 2. LIFT the telephone upward with one hand AND RAISE the telephone supporting arms upward with your other hand. (Notice there are three sets of notches under the telephone corresponding to the three positions available.) 3.

When the telephone is at the desired height, SELECT the closest pair of notches AND INSERT the supporting arms in the notches. PRESS DOWN slightly on the telephone UNTIL you feel the supporting arms snap into place.

Also remember, as with any piece of electronic equipment, your telephone may be damaged by contact with liquids. So please try to place the telephone in an area that is free from the danger of spills. 2 Non-LCD Speakerphone Station User’s Guide Getting Started GCA70-248 Telephone Pedestal Base Supporting Arm PED01 First Notch Second Notch Third Notch (For Highest Position) Adjusting The Pedestal

Setting a Personal Ringing Tone You can choose one of eight different ring tones for your telephone. Often, when several telephones are located close together, each user chooses a different personal ring tone.

To select one of the ring tones, proceed as follows: 1. PRESS INTERCOM. 2. DIAL **4. 3. DIAL number ( 1 to 6 ) to select ring tone. 4. The next time your telephone rings, you will hear the new ring tone. Setting Volume Levels The volume control on your telephone is a multipurpose control you use to set the volume (loudness) of the ringer, the speaker, and the handset. · To set the ringer loudness level, 1. While your telephone is on-hook and idle, PRESS the VOLUME UP OR VOLUME DOWN button once for each change in loudness you desire. The ringer sounds once for each change as an example of the current setting.

NOTE: If you set the ringer to the “off” position, your telephone will sound a short ring burst once for each call you receive at your station. NOTE: On the 8112N, the ringer volume is controlled by a three-position switch on the bottom of the telephone. There is no handset volume control. Non-LCD Speakerphone Station User’s Guide 3 GCA70-248 Getting Started Impact SCS Volume Buttons

To set the speaker and handset loudness levels, 1. PRESS INTERCOM button. 2. PRESS the VOLUME UP OR VOLUME DOWN button once for each change in speaker volume that you desire. 3. LIFT handset. 4. PRESS the VOLUME UP OR VOLUME DOWN button once for each change in handset volume that you desire. NOTE: When a call ends, the system resets the speaker and handset volume of all future calls to the programmed (default) setting. For instructions in setting your station’s default volume, see Default Volume Control section in the system specific Advanced Features chapter.

Answering and Making Calls Your station is now properly configured to answer and making calls to both stations within your system (intercom calls) and outside lines.

Remember that when dialing an outside number, you must first select a line to connect your system to the local exchange. · When you hear outside ringing (two long bursts), 1. PRESS flashing line button. 2. SPEAK toward telephone OR LIFT handset if privacy is desired. · When you hear intercom ringing (two short bursts), 1. PRESS INTERCOM.

2. SPEAK toward telephone OR LIFT handset if privacy is desired. 4 Non-LCD Speakerphone Station User’s Guide Getting Started GCA70-248 Impact 8124 Volume Control

To dial an outside number manually, 1. PRESS INTERCOM. 2. DIAL 9 OR other line button to select line (See Line Groups in the system specific Advanced Features chapters for more information on selecting an outside line). 3. LISTEN for dial tone. 4. DIAL number. 5. LIFT handset if privacy is desired. · To dial an intercom number manually, 1. PRESS INTERCOM. 2. DIAL extension number (called telephone will ring or tone will be heard).

3. SPEAK toward telephone OR LIFT handset if privacy is desired.

Non-LCD Speakerphone Station User’s Guide 5 GCA70-248 Getting Started

Understanding the Basic Functions Your station provides many versatile features for your use. These features are explained in terms of what they allow you to do. Message-Waiting Light · Indicates that a message awaits pick up. Microphone Opening (not available on 8112N and 8212N) · Allows hands-free operation of station (speak clearly toward microphone opening). Speaker (not available on 8112N and 8212N) · Sounds distant party’s voice. · Sounds ringing and call-in-progress tones. 6 Non-LCD Speakerphone Station User’s Guide Getting Started GCA70-248 2 ABC 1 3 DEF 6 MNO 5 JKL 4 GHI 7 PRS 8 TUV 9 WXY # * SPEAKER MESSAGE TRNS/CONF HOLD MUTE TAP R Message Button* TAP Button* Transfer/Conference Button* Speaker Button* Mute Button* Hold Button* Dialpad* Line Buttons, DSS/BLF Buttons Programmable Buttons Telephone Speaker Handset Volume Down SCS001 Volume Up Microphone Opening Intercom Button* *NOTE: These are default button locations.

Your system installer may have reprogrammed these buttons to better suit your needs. Impact SCS 8212S-** Speakerphone

Non-LCD Speakerphone Station User’s Guide 7 GCA70-248 Getting Started QZ ABC DEF MNO WXY GHI PRS TUV OPER JKL TRNS/CNF HOLD TAP INTERCOM R Dialpad Line Buttons, DSS Buttons, Programmable Buttons Transfer/ Conference Button Hold Button TAP Button Intercom Button IMP002 Handset Impact 8112N-** Telephone Message Waiting Light MUTE SHIFT SPEAKER INTERCOM TRNS/CNF TAP HOLD OPER TUV PRS WXY DEF ABC QZ MNO JKL GHI INL001 R Line Buttons, DSS/BLF Buttons, Programmable Buttons Hold Button TAP Button Intercom Button Speaker Button Mute Button Dialpad Speaker Transfer/ Conference Button Shift Button Volume Down Handset Microphone Opening Volume Up Connectors On Bottom Of Telephone Line Cord Handset !

Impact 8124S-** Speakerphone

Your Station’s Buttons Hold Button (HOLD) · Places a line or intercom call on hold. · Stores pauses in number sequences during programming. · If multiple held calls feature is available, scans or scrolls through calls placed on hold (when hold light is flashing). Intercom Button (INTERCOM) · Selects an intercom line. · Allows you to initiate many of the telephone’s features. Mute Button (MUTE) · Keeps the person on the line from hearing your conversation. Direct Station Select/Busy Lamp Field Buttons (DSS/BLF) · Allow you to store numbers for automatic dialing functions.

Allow you to store telephone extension numbers for Direct Station Selection (DSS).

May be programmed as a feature button. · May be designated a line button by your system installer. Message Button (MESSAGE) (8212S and 8212N only) · Allows you to activate the message waiting light at another station by pressing this button and dialing the extension. · Allows user to quickly return the call of another station that left a message using the indicating light. Shift Button (SHIFT) · Allows you to enter a second tier for storing and/or automatically dialing speed dial numbers. (That is, you can store two speed dial numbers at every programmable button location—one in the regular tier and one in the second tier).

You activate the shift function by pressing this button and turning the shift light on before storing or automatically dialing a speed dial number from the second tier.

Speaker Button (SPEAKER) (not available on 8112N and 8212N) · Turns your speaker on or off. · Disconnects a call when you are on a handsfree call. · Ends or cancels programming. 8 Non-LCD Speakerphone Station User’s Guide Getting Started GCA70-248

Tap Button (TAP) · Recalls dial tone or generates a hookflash. · Retrieves held calls or last call placed on hold. Transfer/Conference Button (TRNS/CONF) · Transfers calls. · Sets up conference calls. Volume Control (VOLUME UP or VOLUME DOWN) · Regulates the volume of the ringer, speaker, handset, headset, background music, and group listening mode.

Non-LCD Speakerphone Station User’s Guide 9 GCA70-248 Getting Started imp001 Speaker Dialpad MUTE SHIFT SPEAKER INTERCOM TRNS/CNF TAP HOLD OPER TUV PRS WXY DEF ABC QZ MNO JKL GHI Transfer/ Conference Button Message Waiting Light Hold Button TAP Button Intercom Button Speaker Button Mute Button Shift Button Volume Down Line Buttons, DSS/BLF Buttons, Programmable Buttons Handset Microphone Opening Volume Up Connectors On Bottom Of Telephone Line Cord Handset !

Impact 8112S-** Speakerphone

Your Station’s Display Lights The lights (LEDs) on your LCD speakerphone indicate the status of lines, features, and intercoms. Busy Lamp Field (BLF) lights (next to a Direct Station Select/Busy Lamp Field or DSS/BLF programmable button): · Steady red = station is in use. · Flashing red = station is receiving a call. · Winking/Fluttering red = message-waiting light set for you by station associated with that DSS button. Next to a line button: · Steady green = this is your line, either on-hook (in a hands-free mode) or off-hook, when the line is active.

Steady red = another station is using this line. · Flashing red = a call is coming in on this line. · Flashing orange = this line will be answered when you lift the handset. · Winking green = your line is on hold. · Winking red = the call has been placed on hold by another station. · Fluttering orange or green = your line has recalled from hold. · Fluttering red = the line put on hold by another station has recalled. NOTE: You can find the programmable buttons that the installer designates line buttons in the same location as the DSS/BLF buttons. Ensure that these buttons are labeled correctly to indicate their unique features.

Next to a fixed feature or programmable feature button: · Steady red = the feature is on. · Steady off = the feature is off. NOTE: You can find the programmable buttons that the installer designates feature buttons through user programming in the same location as the DSS/BLF programmable buttons. Ensure that these buttons are labeled correctly to indicate their unique features.

Above the MUTE button: · On steady = called party cannot hear your conversation. 10 Non-LCD Speakerphone Station User’s Guide Getting Started GCA70-248

Next to INTERCOM button: · Steady green or red = you are using your intercom. · Fluttering red = an LCD message is set on your telephone for others to receive when calling. · Flashing orange = someone is calling your extension or a call is being transferred to you. Above the HOLD button: · (Non-SCS Series models) Flashing/Fluttering red = message waiting. Next to the MESSAGE button (SCS Series Models only): · Winking green = message awaits pick up.

Above the SPEAKER button: · On steady (with the telephone on hook and busy) = speakerphone mode · On steady (with telephone on hook and idle) = background music is turned on.

Non-LCD Speakerphone Station User’s Guide 11 GCA70-248 Getting Started 2 ABC 1 3 DEF 6 MNO 5 JKL 4 GHI 7 PRS 8 TUV 9 WXY # * SPEAKER MESSAGE TRNS/CONF HOLD MUTE TAP R Message Button* TAP Button* Transfer/Conference Button* Mute Button* Hold Button* Dialpad* Line Buttons, DSS/BLF Buttons Programmable Buttons Handset Volume Down SCS002 Volume Up Intercom Button* *NOTE: These are default button locations. Your system installer may have reprogrammed these buttons to better suit your needs. Impact SCS 8212N-** Telephone

Supported Telephone Models This user’s guide covers five different telephone models.

The overall operation of each of the telephones is very similar. There are, however, several differences that are summarized in the following table. Models Exceptions Non-speakerphone Models (8112N and 8212N)
No speakerphone capability. Therefore, you must lift the handset to perform any telephone functions: making calls, answering calls, programming your telephone, etc.
Cannot receive voice announce calls.
Cannot use the Group Listen feature.
Cannot use the Background Music feature. Impact Non-speakerphone Model (8112N)
No LEDs beside its programmable buttons and therefore does not provide any status indications for these buttons.

No mute key.
No handset volume control.
Message waiting light is above the dialpad. Impact Speakerphone Models (8112S and 8124S)
Has a rocker switch style volume control instead of separate volume up and volume down buttons.
Message waiting light is above the HOLD button. Impact SCS Speakerphone Models (8212S and 8212N)
The IMIST module only works with the 8212S and 8212N telephones.
Has a dedicated message button with an associated light beside it.
Supports the ICVOL handset with independent volume control. 12 Non-LCD Speakerphone Station User’s Guide Getting Started GCA70-248

Answering Calls Answering Outside Calls Acall that rings on an outside line sounds long, single-tone bursts and lights the line status light. If the installer enabled ringing line preference at your station, an orange light flashes next to the line that your station answers when you lift the handset; a red light will flash for any other ringing line. · When you hear outside ringing (long bursts) and observe an orange flashing light, 1. For privacy, LIFT handset. 2. For speakerphone, PRESS flashing line button AND SPEAK toward telephone.

When you hear outside ringing (long bursts) and observe a red flashing light, 1.

PRESS flashing line button. 2. SPEAK toward telephone OR LIFT handset if privacy is desired. Non-LCD Speakerphone Station User’s Guide 13 GCA70-248 Answering Calls 2

Answering Intercom Calls An intercom call is a call between two system stations. If a speakerphone, your station will receive intercom calls in one of two ways depending upon system programming. In a voice-first setting, a short tone followed by the caller’s voice heard on the speaker. With a tone-first setting, the telephone rings in a distinctive pattern and the receiving station must take action to answer. Of course, if either station is not speakerphone equipped, all calls will arrive tone-first. You can block voice-announce calls if you wish. See the discussion titled Blocking Voice Announce Calls for details.

When you hear an intercom tone followed by a caller’s voice, 1. SPEAK toward the telephone to answer, OR LIFT handset if privacy is desired. · When you hear intercom ringing (two short bursts), 1. PRESS INTERCOM. 2. SPEAK toward telephone OR LIFT handset if privacy is desired. Night Transferred Calls - Line Access From Any Station The system attendant can take action that transfers incoming calls to a particular station or stations for off-hour ringing. · When you hear ringing, 1. PRESS INTERCOM.

2. DIAL 80. 3. SPEAK toward telephone to answer call OR LIFT handset if privacy is desired.

14 Non-LCD Speakerphone Station User’s Guide Answering Calls GCA70-248

Do Not Disturb Condition The Do Not Disturb feature keeps calls from ringing at your station and makes your station appear to be busy to intercom calls. NOTE: For instructions on programming a dedicated DO NOT DISTURB button at your station, see the Feature Buttons section of page 49. · To enable DND, choose one of the following: 1. PRESS programmed DO NOT DISTURB button. The light next to the DO NOT DISTURB button turns on when the feature is active, 2. PRESS INTERCOM AND DIAL #01. · To override a do not disturb condition at another telephone, 1. MAKE intercom call AND HEAR Do Not Disturb tone.

2. DIAL *03 (called party will hear several short tone bursts).

3. WAIT for reply. · To disable DND, 1. PRESS programmed DO NOT DISTURB button. The light associated with the DO NOT DISTURB button turns off when the feature is disabled, 2. PRESS INTERCOM AND DIAL #01. Non-LCD Speakerphone Station User’s Guide 15 GCA70-248 Answering Calls

Holding Calls You can place a call on hold and retrieve it later. With a regular hold, you can pick up the held call at your telephone or another user can pick the call up at a telephone sharing the held call line. · To place a call on hold, 1. PRESS HOLD. The light above your HOLD button begins to blink.

To retrieve a held call, 1. PRESS line button of the held call (with winking light), OR PRESS TAP. 2. SPEAK toward telephone OR LIFT handset if privacy is desired. Exclusive Hold With an exclusive hold condition, you must pick up the held call at your telephone; no other telephone has access to it.

To place a call on exclusive hold, 1. PRESS HOLD twice. · To retrieve exclusive hold, 1. PRESS line button of held call (with winking light), OR PRESS TAP. 2. SPEAK toward telephone OR LIFT handset if privacy is desired. Handling Hold Recalls After a call has been on hold for the period of time (set by the installer of your system), the system causes four quick hold recall tone bursts to sound at your telephone, the flash rate of the line button becomes faster and the light becomes orange. If the call is on exclusive hold, it will revert to manual hold after the hold recall period.

16 Non-LCD Speakerphone Station User’s Guide Answering Calls GCA70-248

If a held line is recalling, choose one of the following: 1. PRESS HOLD (station button) to place the call on hold at your station and restart hold timer 2. PRESS line button (with flashing orange light) OR PRESS TAP to retrieve the call. Directed Hold The installer can add a directed station hold feature to your telephone. With this feature, you can place a call on hold at another telephone. · To place a call on hold at another telephone (directed hold), 1. While on line, PRESS INTERCOM. 2. DIAL *90.

3. DIAL extension number of telephone to receive held call. · You can pick this call back up if you need to.

To do this, 1. DIAL *4. 2. DIAL extension number of that telephone. 3. ANSWER call as desired OR PRESS SPEAKER to hang up. · To pick up a call that was placed on hold at your telephone by a user at another telephone, 1. PRESS INTERCOM AND DIAL #90. Non-LCD Speakerphone Station User’s Guide 17 GCA70-248 Answering Calls

Call Pickup The Impact system offers three distinct methods to answer incoming calls that are ringing at other stations. Group Call Pickup The installer often arranges several telephones together in a user group. If your telephone is so arranged, you can answer calls that are ringing at other stations within your particular group. · To answer a call that is ringing within your group, 1. PRESS INTERCOM. 2. DIAL #4. 3. SPEAK toward telephone OR LIFT handset if privacy is desired. Directed Call Pickup Also, you can answer calls that ring at any telephone in the system if you know the telephone’s extension number.

To answer a call that is ringing at any telephone in the system, 1. PRESS INTERCOM. 2. DIAL *4. 3. DIAL extension number of ringing telephone. 4. SPEAK toward telephone OR LIFT handset if privacy is desired. Pickup For Monitored Stations Your telephone may have the personal intercom number of another telephone appearing at a programmable button location. You can use the light associated with this button to monitor the status of that telephone, and you can press the button to make a call to that telephone if you wish.

18 Non-LCD Speakerphone Station User’s Guide Answering Calls GCA70-248

To monitor another telephone, 1. OBSERVE the BLF light indications next to the Direct Station Select (DSS/BLF) button:
Off = Station is idle
Flashing (if enabled) = Station has an incoming call
On = Station is busy · To call an idle monitored station or to answer one that is ringing, 1. NOTE the BLF light condition. 2. PRESS assigned DSS/BLF button. 3. SPEAK toward telephone OR LIFT handset if privacy is desired. Non-LCD Speakerphone Station User’s Guide 19 GCA70-248 Answering Calls Your Station HOLD SHIFT TAP OPER PRS GHI TUV JKL ABC WXY MNO DEF Ringing Station If ringing telephone is within your designated calling group...

DIAL # 4 For any ringing telephone... ...DIAL 4 + extension code S If you have programmed a DSS/BLF button for the ringing telephone... ...PRESS flashing DSS/BLF button Answering Calls for Other Stations

Receiving Subdued Off-Hook Voice Announcements (SOHVA) Handling an Incoming SOHVA SOHVA allows an intercom caller to break into your call by making an announcement through your handset receiver. The distant party that you are currently talking to cannot hear the announcement made by the SOHVA caller. · To respond to a SOHVA verbally (not available on 8112N), 1.

PRESS AND HOLD MUTE. 2. SPEAK into handset. Distant party cannot hear your response. 3. RELEASE MUTE after response is complete to return to distant party.

To respond to a SOHVA nonverbally through Response Messaging (if announcing station has an LCD Speakerphone), NOTE: For instructions on programming a dedicated RESPONSE MESSAGE button at your station, see page 50. 1. PRESS programmed RESPONSE MESSAGE button. (Message appears in the display of the telephone making the SOHVA). 2. CONTINUE your current call with distant party. (SOHVA caller is automatically disconnected from your telephone. If caller is not sending from an LCD Speakerphone, no message is sent and call is disconnected.) · To respond to a SOHVA by blocking (see below for more information), 1.

PROGRAM Voice Announce Block when you hear SOHVA tone. (SOHVA call is disconnected).

NOTE: A station that is currently active in speakerphone mode CAN NOT respond to a SOHVA. When a SOHVA tone is received, you must lift the handset before responding as detailed above. 20 Non-LCD Speakerphone Station User’s Guide Answering Calls GCA70-248

Voice Announce Blocking If your system installer makes Voice Announce Blocking available, you can prevent voice announcements from sounding over your telephone speaker if you wish. This feature also blocks Subdued Off-Hook Voice Announcements (SOHVA) and generates a tone in response to attempted SOHVAs.

To block all voice-announced calls, 1. PRESS INTERCOM. 2. DIAL *2. · To unblock all voice-announced calls, 1. PRESS INTERCOM. 2. DIAL #2. Non-LCD Speakerphone Station User’s Guide 21 GCA70-248 Answering Calls HOLD SHIFT TAP OPER PRS GHI TUV JKL ABC WXY MNO DEF Your Station SOHVA Delivering Station INCOMING SOHVA VERBAL NONVERBAL * BLOCK SOHVA RESPONSES Press and Hold MUTE While Speaking Press Programmed Response Message Button Press INTERCOM and Dial 2 S * To respond to LCD equipped stations only Answering a SOHVA

Notes Answering Calls GCA70-248 22 Non-LCD Speakerphone Station User’s Guide

Making Calls Making Outside Calls You can manually dial a number over any telephone line you select. Or, if the installer assigned a prime line or the idle line preference feature, your station automatically selects a line for use when you lift the handset. NOTE: 8112N and 8212N users must lift handset before any dialing activity. · To dial an outside number manually, 1. PRESS INTERCOM OR LIFT handset if privacy is desired. (8112N and 8212N users must lift handset.) 2. DIAL 9 OR other line button to select line (See Line Groups on page 53 for more information on selecting an outside line).

3. LISTEN for dial tone.

4. DIAL number. If your station has been assigned a prime line, you will not have to select a line before dialing outside your system. · To dial an outside number using your prime line, 1. PRESS SPEAKER OR LIFT handset if privacy is desired. Outside line is automatically selected. (8112N and 8212N users must lift handset.) 2. LISTEN for dial tone. 3. DIAL number. Non-LCD Speakerphone Station User’s Guide 23 GCA70-248 Making Calls 3

Making Intercom Calls There are two methods for making intercom calls. One method causes the called telephone to ring (tone-first).

The other method causes your voice to sound out at the called telephone (voice-first). Your installer can set the system to deliver either tone-first or voice-first calling. NOTE: The following instructions assume a tone-first setting. You can change a call to voice announce signaling for that call simply by pressing the INTERCOM button again after dialing the extension number or by pressing the DSS/BLF button again.

To manually cause the other telephone to ring (tone calling), 1. PRESS INTERCOM OR LIFT handset if privacy is desired. (8112N and 8212N users must lift handset.) 2. DIAL extension number (called telephone will ring). · To tone call automatically, 1. PRESS DSS/BLF button (called telephone will ring). (8112N and 8212N users must lift handset first.) NOTE: The following instructions assume a voice-first default setting. You can change a call to a tone signaling for that call simply by pressing the INTERCOM button again after dialing the extension number or by pressing the DSS/BLF button again.

To voice announce manually, 1.

PRESS INTERCOM. 2. DIAL extension number. 3. SPEAK your announcement. · To voice announce automatically, 1. PRESS DSS/BLF button. 2. SPEAK your announcement. 24 Non-LCD Speakerphone Station User’s Guide Making Calls GCA70-248

Automatic Dialing Automatic dialing provides oneor two-button speed dialing using programmable buttons at which you have previously stored numbers. There are two types of speed dial numbers: (1) numbers that you store for your own use (personal speed dial numbers and autodial numbers), and (2) numbers that the system attendant stores for everyone’s use (system speed dial numbers). NOTE: When you call from a station not equipped with a speaker (for example, 8112N and 8212N) you must LIFT the handset AND PRESS TAP before initiating any automatic dialing activity. · To automatically dial a speed dial number stored at one of the programmable buttons on your station, choose one of the following: 1.

PRESS programmed speed dial button (line selection is usually a part of the stored speed dial number).

2. PRESS SHIFT AND programmed speed dial button (to choose number stored as second choice at that button). · To speed dial a personal speed dial number stored at the dial pad, 1. DIAL speed dial number on dial pad ( 0 to 9 ). NOTE: If you are already on a line, you must press SHIFT before dialing the personal or system speed dial numbers that are stored at the dial pad. Also, if a speed dial number’s preselected line is in use, the speed dial will not engage. · To speed dial a system speed dial number stored at the dial pad, 1. DIAL * AND system speed dial number. Non-LCD Speakerphone Station User’s Guide 25 GCA70-248 Making Calls

Redialing Redial - Last-Dialed Number The system temporarily saves the first 16 digits of the last manually dialed number for your redial use—if the last number you called is busy or is not answering, you can redial it once or initiate repeated redialing. Subsequent dialing activity overwrites a temporarily saved number. · To redial the last-dialed number, 1. PRESS SPEAKER OR HANG UP handset to disconnect current ringing or busy tone. 2. DIAL #. 3. LIFT handset OR LISTEN for ringing or busy tone over the telephone speaker: Automatic Redialing · To redial the number once a minute for 10 minutes, 1.

PRESS programmed AUTOMATIC REDIAL button. (See page 51 for directions on programming an AUTOMATIC REDIAL button.) The number will be dialed once a minute for 10 minutes (INTERCOM light flashes). Listen for ringing or busy tone over the monitor speaker. NOTE: You must pick up the handset once the call is connected, or the system will disconnect the call after 30 seconds.

To cancel this automatic redial action, 1. LIFT AND REPLACE handset OR, USE the telephone for some other function. The INTERCOM light then turns off and the phone returns to idle. 26 Non-LCD Speakerphone Station User’s Guide Making Calls GCA70-248

Redial Programming (Storing Numbers) You can permanently store a number at any programmable button location that does not currently have a number or feature associated with it. (For programming of a SAVED NUMBER REDIALbutton at your station, refer to Feature Buttons section on page 49.) · To permanently store a number you’ve just dialed, 1.

DIAL number. 2. PRESS programmed SAVED NUMBER REDIAL button. · To dial the saved number, 1. PRESS SPEAKER OR LIFT handset if privacy desired. 2. PRESS button where number is saved, OR PRESS programmed SAVE NUMBER REDIAL button.

Sending Subdued Off-Hook Voice Announcements (SOHVA) You can make a private voice announcement to another station that is off-hook and busy on a call if the system is arranged to provide this feature. (See page 50 for instructions on programming a dedicated SOHVA button.) · Make a SOHVA announcement using the SOHVA button as follows: 1. MAKE intercom call AND HEAR busy tone. If called station is on outside line, ring-back tone is heard, but SOHVA is still available. 2. PRESS programmed SOHVA button AND HEAR several quick tone bursts.

3. MAKE announcement (busy tone means that the called telephone is in station mode and you cannot make announcement, that your SOHVA has been denied through system programming, or that the called party has blocked your SOHVA).

4. WAIT on line for reply. Non-LCD Speakerphone Station User’s Guide 27 GCA70-248 Making Calls

Camping On Options Busy or Idle Station, Automatic Callback If the telephone you have called on the intercom line is busy or rings with no answer, you can have the system ring your telephone when the called station becomes idle (if it was busy) or when there is any activity initiated at that telephone (if it rang with no answer before). · To camp on at a busy or no answer station, 1. MAKE intercom call. NOTE: If you make a call in the voice-announce mode and receive no answer at the called station, press INTERCOM before dialing T 6 in order to camp-on at that station.

2. DIAL *6. 3.

Your telephone immediately hangs up. When the telephone you called becomes idle, your telephone will ring with five short ring bursts. 4. PRESS INTERCOM when you hear the ring bursts. The other telephone will start ringing. · To cancel automatic ringback, 1. PRESS INTERCOM AND DIAL #6. · To camp on at a station with a Do Not Disturb condition set, 1. MAKE intercom call. 2. DIAL *6. A callback will occur when called station is no longer set in the Do Not Disturb mode. Busy Station, Wait For An Answer (Call Waiting) If the telephone you have called is busy, you can send a call waiting tone to a busy telephone and wait on the line for an answer.

28 Non-LCD Speakerphone Station User’s Guide Making Calls GCA70-248

To camp on when you hear a busy signal, 1. MAKE intercom call AND HEAR busy signal. 2. DIAL *01. 3. Remain on line awaiting a reply. 4. The called party will hear a short tone burst. They can either place their current call on hold or hang it up and then answer your call. Non-LCD Speakerphone Station User’s Guide 29 GCA70-248 Making Calls Your Station Idle Station HOLD SHIFT TAP OPER PRS GHI TUV JKL ABC WXY MNO DEF HOLD SHIFT TAP OPER PRS GHI TUV JKL ABC WXY MNO DEF Busy Station To Wait For Callback...

Dial 6 and Disconnect S To Send Call Waiting Tone... ...Dial 01 and Wait For Reply S To Wait For Callback... ...Dial 6 and Disconnect S When idle, your call is connected. Busy station hears tone and may respond or ignore.

When any activity occurs at station, your call is connected. BUSY NO ANSWER Camping On Options

Paging Your system provides an all-call or a zone page feature that you access by dialing special codes. This arrangement sounds your voice announcement through the telephone speakers or through an external paging unit. · If your system provides an external paging unit, 1. LIFT handset. 2. PRESS INTERCOM AND CHOOSE one of the following options:
DIAL extension number of station equipped and enabled for paging (see programming section of this user’s guide), or
PRESS paging button assigned by the installer, or
DIAL 89 for special paging port.

3. MAKE announcement. 4. HANG UP to end. · If your system provides all-call or zone paging, 1. LIFT handset. 2. PRESS INTERCOM. 3. DIAL 87 for all-call, OR DIAL 84, 85, or 86 for zone 1, 2, or 3. 4. MAKE announcement. 5. STAY on line if awaiting a reply (known as Meet-Me page), OR HANG UP to end. · To make a reply to a Meet-Me page, 1. LIFT handset of nearest telephone. 2. PRESS INTERCOM. 3. DIAL 88. 4. MEET paging party on line. 30 Non-LCD Speakerphone Station User’s Guide Making Calls GCA70-248

Advanced Call Handling Waiting for a Line (Queuing) If all the lines in a line group are busy, you can place your telephone in a queue to await an idle line in the line group.

To queue for a line group, 1. PRESS INTERCOM. 2. DIAL line group access code (9, 81, 82, 83). 3. HEAR busy tone. 4. DIAL *8 and hang up. 5. When line group is free, your telephone sounds several short ring bursts. 6. LIFT the handset, LISTEN for dial tone AND MAKE call. · To cancel line group queuing, 1. PRESS INTERCOM, DIAL #8 AND HANG UP. · To queue for a line that appears on your telephone, 1. PRESS HOLD.

2. PRESS line button of busy line. 3. HEAR short tone. 4. When the line is free, your telephone sounds five short ring bursts telling you that you can use your line. 5. LIFT handset to answer. If you no longer need the line, ignore the ring burst. Non-LCD Speakerphone Station User’s Guide 31 GCA70-248 Advanced Call Handling 4

Call Transferring Screened Call Transfers You can answer a call at your station and transfer it to another telephone. If you first identify the caller to the party receiving the transfer (giving that user the opportunity to prepare for the call), you have made a screened transfer.

To screen and transfer a call to another telephone in the system, 1. ANSWER call. 2. PRESS TRNS/CONF (call is automatically placed on hold). 3. DIAL extension number of telephone to receive transfer, OR PRESS DSS/BLF button for that extension.

4. ANNOUNCE call when intercom party answers. 5. PRESS SPEAKER to disconnect (if in station mode), OR HANG UP. The intercom party then has the call (if he or she answered the screened transfer with the handset). If you announce the transfer over the speaker, the intercom party’s telephone rings with the transferred call after you hang up. · If the intercom party is busy or does not answer, 1. PRESS flashing line button AND LIFT handset if privacy is desired. 32 Non-LCD Speakerphone Station User’s Guide Advanced Call Handling GCA70-248

Unscreened Call Transfers You can answer a call at your station and transfer it to another telephone.

If you transferthecallwithoutfirstannouncingit,youhavemadean unscreenedtransfer. · To transfer an unscreened call to another system telephone, 1. ANSWER call. 2. PRESS TRNS/CONF (call is automatically placed on hold). 3. DIAL extension number of telephone to receive transfer, OR PRESS DSS/BLF button for that extension. 4. PRESS SPEAKER to disconnect (if in station mode), OR HANG UP. The transfer will ring at the called telephone. · If the intercom party is busy or does not answer, 1. PRESS flashing line button AND LIFT handset if privacy is desired.

Non-LCD Speakerphone Station User’s Guide 33 GCA70-248 Advanced Call Handling

Conferencing Creating a Conference Call When the system joins your telephone together with several other telephones on the same call, the effect is called conferencing. You can make conference calls that involve up to five parties, including you as the originating party, in any combination of outside lines and intercom parties. NOTE: When you set up a conference call with outside lines and internal telephones, you must call the outside lines first. · To set up a conference call that includes both outside lines and intercom parties, outside lines alone, or intercom parties alone, 1.

MAKE first call. 2. PRESS TRNS/CONF (call is placed on hold automatically). 3. MAKE next call.

4. PRESS TRNS/CONF to establish conference. 5. REPEAT the last three procedures to add up to two more parties, establishing a 5-party conference (including yourself). · To continue conversation on remaining line after other outside lines have dropped out of conference, 1. PRESS the line button of the remaining party. · To retrieve a line from hold and bring that party back into the conference, 1. PRESS TRNS/CONF. 2. PRESS line button. 3. PRESS TRNS/CONF. 34 Non-LCD Speakerphone Station User’s Guide Advanced Call Handling GCA70-248

Unsupervised Conference Calls If you are involved in a conference call with two outside lines, you can drop out of this established conference call and leave the outside lines in the conference with each other.

This is known as an unsupervised conference call. · To drop out of a conference call between you and two outside lines (creating an unsupervised conference), 1. DIAL # AND HANG UP (lines remain lighted/in use until one or both outside parties disconnect). · To rejoin an unsupervised conference between two outside lines, 1. PRESS one of the lighted buttons where conference is taking place.

Non-LCD Speakerphone Station User’s Guide 35 GCA70-248 Advanced Call Handling HOLD SHIFT TAP OPER PRS GHI TUV JKL ABC WXY MNO DEF Managing a Conference Call HOLD SHIFT TAP OPER PRS GHI TUV JKL ABC WXY MNO DEF Other Station Other Station Your Station To Add a Caller to a Conference... To Remove a Caller From A Conference... To Drop Out of A Conference... ... Press TRNS/CNF. ...Select Line Button and Disconnect Line. ...Dial #. Managing a Conference Call

Call Forwarding Forwarding a Call You can forward calls that normally ring at your telephone to another telephone for answering.

You can forward just your prime line and intercom calls or you can forward any calls that ring at your telephone. · To forward intercom and prime line calls to another telephone, 1. PRESS INTERCOM AND DIAL *05. 2. DIAL extension number of telephone to receive your forwarded calls. 3. HANG UP OR PRESS SPEAKER to end. (Your telephone will ring a short ring burst each time an intercom call is forwarded to remind you that this is happening).

To cancel intercom and prime line call forwarding, 1. PRESS INTERCOM AND DIAL #05. 2. HANG UP OR PRESS SPEAKER to end. · To forward all calls to another telephone, 1. PRESS INTERCOM AND DIAL *5. 2. DIAL extension number of telephone to receive your forwarded calls. 3. HANG UP OR PRESS SPEAKER to end. (Your telephone will ring a short ring burst each time an intercom call is forwarded to remind you that this is happening). · To cancel all call forwarding, 1. PRESS INTERCOM AND DIAL #5. 2. HANG UP OR PRESS SPEAKER to end. 36 Non-LCD Speakerphone Station User’s Guide Advanced Call Handling GCA70-248

Call Forward Outside System (CFOS) The Call Forward Outside System (CFOS) feature gives you the ability to forward line calls to a remote location outside the system. CFOS remains in effect in the event of a loss of power or a system reset. · To activate the CFOS feature, 1. PRESS INTERCOM *07. 2. PRESS the speed dial button programmed with the target number, OR SELECT a line AND DIAL number (max 16 digits). 3. PRESS HOLD for Pause OR PRESS TAP for Flash. 4. PRESS SPEAKER to end. · To deactivate the CFOS feature, 1. PRESS INTERCOM #07.

Comdial has taken reasonable step in the design of all product features, including CFOS, which protect against unauthorized or fraudulent access to, or use of, a system, or which protect against unauthorized, fraudulent or unaccounted-for access to, or use of, long distance lines.

However, no system is entirely invulnerable or immune from unauthorized or fraudulent access or use, or unaccounted-for access or use, and therefore Comdial disclaims any and all liability, and makes no warranty, express or implied, relating to unauthorized or fraudulent access or use, or unaccounted-for access or use. Non-LCD Speakerphone Station User’s Guide 37 GCA70-248 Advanced Call Handling HOLD SHIFT TAP OPER PRS GHI TUV JKL ABC WXY MNO DEF Caller Your Station Internal Forward Station PERS ALL CFOS Forward Only Your Prime Line and Intercom Calls Forward All Calls That RIng At Your Station Forward Calls To a Location Outside Your System External Forward Station Call Forwarding Options

Call Parking You can place a call on hold in the system so that it can be answered from any station that does not have a line appearance for the call. You accomplish this by placing the call in one of nine park orbits, where the call remains until it is answered. · To place a call on hold within the system where it can be answered at any telephone in the system (parking a call in orbit), 1. While on the call, PRESS INTERCOM AND DIAL *. 2. DIAL code for park location (orbit) ( 91 to 99 for orbit 1–9).

3. REMEMBER the code for later use OR make it known to those who need to know in order to retrieve the call.

To retrieve a call that was placed on hold in the system (parked), 1. From any station, PRESS INTERCOM AND DIAL #. 2. DIAL code for orbit 1–9 ( 91 to 99 ). Handling Park Recalls When a parked call times out of the system, it returns to your telephone in the form of a park recall (you will hear four short tone bursts at 12-second intervals). · To answer a park recall, 1. PRESS associated line button. The call will then connect to your station.

To place a park recall on hold at your station, 1. PRESS associated line button. The call will then connect to your station. 2. PRESS HOLD. If the call remains on hold for a period of time, it will ring back to your telephone as a hold recall. 38 Non-LCD Speakerphone Station User’s Guide Advanced Call Handling GCA70-248

To re-park a park recall and restart the park timer, 1. ANSWER/RETRIEVE call. 2. PRESS INTERCOM AND DIAL * and park code (the call will then be placed back in its original park orbit and will remain there until it is answered or until it recalls again).

Non-LCD Speakerphone Station User’s Guide 39 GCA70-248 Advanced Call Handling HOLD SHIFT TAP OPER PRS GHI TUV JKL ABC WXY MNO DEF HOLD SHIFT TAP OPER PRS GHI TUV JKL ABC WXY MNO DEF HOLD SHIFT TAP OPER PRS GHI TUV JKL ABC WXY MNO DEF HOLD SHIFT TAP OPER PRS GHI TUV JKL ABC WXY MNO DEF Caller Your Station Other Stations Parking Orbit To Place Call In a Parking Orbit... To Retrieve a Parked Call From Any Other Station... If the Parked Call Is Not Answered Within a Set Time, It Recalls To Your Station ...DIAL and Orbit Number (91-99) S ...DIAL # and Orbit Number (91-99) Parking Calls