DSU II Digital Expandable Systems Non-LCD Speakerphone Station User's Guide - This publication supports both Impact and Impact SCS LCD Speakerphones

 
DSU II Digital Expandable Systems
                                Non-LCD Speakerphone
                                    Station User’s Guide
                                     This publication supports both
                           Impact and Impact SCS LCD Speakerphones

GCA70–248.10 07/00
Printed in U.S.A.
This User’s Guide is for the following system :
                DSU II Digital Expandable Systems

      This user’s guide applies to the following telephone models:

           •   Impact 8124S-** Rev. A and later.
           •   Impact 8112S-** Rev. A and later.
           •   Impact 8112N-** Rev. A and later.
           •   Impact SCS 8212S-** Rev. A and later.
           •   Impact SCS 8212N-** Rev. A and later.
Contact your Comdial dealer for updates of this as well as other
                  Comdial publications.
GCA70-248                                                                                 Contents

                        About This Book

      This user’s guide serves as both an introduction for new speakerphone users and a
      reference for experienced users.

   Introduction
      The first chapter of the manual describes the initial setup and adjustments necessary
      to begin using your speakerphone.

            1   Getting Started
      The following chapters describe the basic and advanced features of the DSU II
      Digital Expandable Systems.

            2   Answering Calls
            3   Making Calls
            4   Advanced Call Handling
            5   Nonverbal Messaging
            6   Programming
            7   Other Advanced Features
      Following the advanced features descriptions are a reference table, a glossary, and
      tips on speakerphone use for the new user are described in Appendix C.

            Appendix A      Quick Reference Guide .
            Appendix B      Glossary
            Appendix C      Speakerphone Characteristics

      Finally, at the end of this publication, an index provides a detailed reference to the
      feature locations.
            Index

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       NOTE:    Throughout this book, all references to fixed buttons (keypad,
         DSS/BLF, SPEAKER, HOLD, etc...) are printed in upper case, italic type; for
         example, “PRESS INTERCOM .”
           All references to interactive buttons (which are used to make selections on
           the speakerphone display) are printed in upper case, bold italic type; for
           example, “SELECT OPTIONS .”
           Also, to eliminate confusion, the text of this guide instructs users to
           “PRESS” fixed buttons of the telephone and “SELECT” interactive buttons
           as in the examples above. Instructions to “DIAL” refer to numbers or
           symbols on the keypad.

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GCA70-248                                                                      Contents

                       Contents

   1        Getting Started . . . . . . . . . . . . . . . . . . 1
                   Setting Up Your Station . . . . . . . . . . . . . . 1
                   Understanding the Basic Functions . . . . . . . . 6
                   Your Station’s Buttons . . . . . . . . . . . . . . . 8
                   Your Station’s Display Lights . . . . . . . . . . . 10
                   Supported Telephone Models . . . . . . . . . . . 12

   2        Answering Calls . . . . . . . . . . . . . . . . . 13
                   Answering Outside Calls . . . . . . . . . . . . . 13
                   Answering Intercom Calls . . . . . . . . . . . . 14
                   Night Transferred Calls - Line Access
                   From Any Station . . . . . . . . . . . . . . . . . 14
                   Do Not Disturb Condition. . . . . . . . . . . . . 15
                   Holding Calls . . . . . . . . . . . . . . . . . . . 16
                   Call Pickup . . . . . . . . . . . . . . . . . . . . 18
                   Receiving Subdued Off-Hook
                   Voice Announcements (SOHVA) . . . . . . . . . 20

   3        Making Calls . . . . . . . . . . . . . . . . . . . 23
                   Making Outside Calls . . . . . . . . . . . . . . . 23
                   Making Intercom Calls . . . . . . . . . . . . . . 24
                   Automatic Dialing. . . . . . . . .     . . . . . . . . 25
                   Redialing . . . . . . . . . . . . .    . . . . . . . . 26
                   Sending Subdued Off-Hook
                   Voice Announcements (SOHVA) .          . . . . . . . . 27
                   Camping On Options . . . . . . .       . . . . . . . . 28
                   Paging . . . . . . . . . . . . . . .   . . . . . . . . 30

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     4     Advanced Call Handling . . . . . . . . . . . . 31
                 Waiting for a Line (Queuing) . . . . . . . . . . . 31
                 Call Transferring . . . . . . . . . . . . . . . . . 32
                 Conferencing . . . . . . . . . . . . . . . . . . . 34
                 Call Forwarding . . . . . . . . . . . . . . . . . . 36
                 Call Parking . . . . . . . . . . . . . . . . . . . . 38
                 Account Codes . . . . . . . . . . . . . . . . . . 40

     5     Nonverbal Messaging . . . . . . . . . . . . . . 41
                 Station-To-Station Message Delivery . . . . . . . 41
                 LCD Message Delivery . . . . . . . . . . . . . . 42
                 Assist Button Message Delivery . . . . . . . . . 43
                 Message Waiting Light and Messaging . . . . . . 44

     6     Programming . . . . . . . . . . . . . . . . . . 45
                 DSS Numbers . . . . . . . . . . . . . . . . . . . 45
                 Autodial And Speed Dial Numbers . . . . . . . . 46
                 Feature Buttons . . . . . . . . . . . . . . . . . . 49
                 Special Purpose Feature Buttons . . . . . . . . . 50
                 Assist Button . . . . . . . . . . . . . . . . . . . 52

     7     Other Advanced Features . . . . . . . . . . . 53
                 Line Groups . . . . . . . . . . . . .   . . . . . . . 53
                 Volume Control . . . . . . . . . . .    . . . . . . . 54
                 Default Volume Control . . . . . . .    . . . . . . . 56
                 Background Music
                 (not available on 8112N or 8212N) .     .   .   .   .   .   .   .   57
                 Tracker Paging System . . . . . . .     .   .   .   .   .   .   .   58
                 Automatic Set Relocation . . . . . .    .   .   .   .   .   .   .   60
                 Data Interface Unit . . . . . . . . .   .   .   .   .   .   .   .   61
                 DSS/BLF Console Operation . . . .       .   .   .   .   .   .   .   62

     A     Feature Access Codes . . . . . . . . . . . . . 65
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   B        Glossary . . . . . . . . . . . . . . . . . . . . . 69

   C        Speakerphone Characteristics . . . . . . . . . 77

            Index . . . . . . . . . . . . . . . . . . . . . . . 79

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Contents                                 GCA70-248

Notes

vi         Non-LCD Speakerphone Station User’s Guide
GCA70-248                                                                        Getting Started

                      Getting Started
    1
   Welcome
      Congratulations and thank you for using a Comdial telephone! Your digital station is
      supported by a communication system with hundreds of built-in, standard features.
          This manual serves as a helpful guide for using these various functions.

      The sections in this introductory chapter help you initially set up your station and
      become familiar with the controls and indicators. The remaining sections are titled
      as follows:
                  • Setting Up Your Station
                  • Understanding the Basic Functions
                  • Your Station’s Buttons
                  • Your Station’s Display Lights
                  • Supported Telephone Models

Setting Up Your Station

      When your new station arrives, the system
      installer unpacks your station and connects
      the line to a system jack. The following
      sections describe a few initial adjustments
      that will allow you to quickly begin making
      and answering calls with some of the most
      basic features.

                                                                An Impact 8124 Station

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Getting Started                                                                               GCA70-248

    Positioning Your Station
       You should adjust the position of the station on your desk or table to suit your indi-
       vidual needs and, if applicable, maximize the performance of the sound activated
       features. When using a speakerphone, the microphone and loudspeaker are farther
       from you than when you use a handset. Some positioning tips for speakerphones to
       consider include:

           · For the microphone to best detect your voice, speak within three feet of it and
             face the station.
           · Background noise may prevent the sound-activated switches from operating
             properly. Avoid placing the speakerphone where it will detect sounds from
             typewriters, keyboards, printers, paging systems, and other equipment.
           · Place the speakerphone on a hard surface and away from table edges. Do not
             place the telephone in corners or enclosures. Do not let obstructions come
             between you and the microphone.

       If you are using an Impact SCS model, your telephone has an adjustable pedestal to
       allow you to select the most comfortable viewing angle. When you receive the
       telephone, the pedestal is in its lowest
       position—flush against the pedestal.
                                                               Telephone

           ·   To adjust the pedestal (Models                                    First Notch
               8212S and 8212N only),                                            Second Notch
                                                                                 Third Notch
               1. GRASP the rear of the pedestal baseSupporting Arm              (For Highest Position)
                  firmly with one hand AND LIFT the
                  rear portion of the telephone upward
                  with your other hand.                                                                   PED01

               2. LIFT the telephone upward with
                                                          Pedestal Base
                  one hand AND R A ISE the
                  telephone supporting arms upward
                  with your other hand. (Notice there                Adjusting The Pedestal
                  are three sets of notches under the
                  telephone corresponding to the three positions available.)
               3. When the telephone is at the desired height, SELECT the closest
                  pair of notches AND INSERT the supporting arms in the notches.
                  PRESS DOWN slightly on the telephone UNTIL you feel the
                  supporting arms snap into place.

       Also remember, as with any piece of electronic equipment, your telephone may be
       damaged by contact with liquids. So please try to place the telephone in an area that
       is free from the danger of spills.

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GCA70-248                                                                         Getting Started

   Setting a Personal Ringing Tone
      You can choose one of eight different ring tones for your telephone. Often, when
      several telephones are located close together, each user chooses a different personal
      ring tone.

            ·   To select one of the ring tones, proceed as follows:
                1. PRESS INTERCOM.
                2. DIAL   **4.
                3.   DIAL number ( 1    to   6 ) to select ring tone.
                4. The next time your telephone rings, you will hear the new ring
                   tone.

   Setting Volume Levels
      The volume control on your telephone is a multipur-
      pose control you use to set the volume (loudness) of
      the ringer, the speaker, and the handset.

            ·   To set the ringer loudness level,
                1. While your telephone is on-hook and
                   idle, PRESS the VOLUME UP OR
                   VOLUME DOWN button once for each
                   change in loudness you desire. The
                   ringer sounds once for each change as           Impact SCS Volume Buttons
                   an example of the current setting.

       NOTE: If you set the ringer to the “off” position, your telephone will sound a
         short ring burst once for each call you receive at your station.

       NOTE: On the 8112N, the ringer volume is controlled by a three-position switch
         on the bottom of the telephone. There is no handset volume control.

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Getting Started                                                                          GCA70-248

               ·       To set the speaker and handset
                       loudness levels,
                       1. PRESS INTERCOM button.
                       2. PRESS the VOLUME UP OR VOLUME
                          DOWN button once for each change in
                          speaker volume that you desire.
                       3. LIFT handset.
                       4. PRESS the VOLUME UP OR VOLUME
                          DOWN button once for each change in
                          handset volume that you desire.              Impact 8124 Volume Control

       NOTE:      When a call ends, the system resets the speaker and handset volume
         of all future calls to the programmed (default) setting. For instructions in
         setting your station’s default volume, see Default Volume Control section in
         the system specific Advanced Features chapter.

    Answering and Making Calls
       Your station is now properly configured to answer and making calls to both stations
       within your system (intercom calls) and outside lines. Remember that when dialing
       an outside number, you must first select a line to connect your system to the local
       exchange.

           ·           When you hear outside ringing (two long bursts),
                       1. PRESS flashing line button.
                       2. SPEAK toward telephone OR LIFT handset if privacy is
                          desired.

                   ·   When you hear intercom ringing (two short bursts),
                       1. PRESS INTERCOM.
                       2. SPEAK toward telephone OR LIFT handset if privacy is
                          desired.

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GCA70-248                                                                           Getting Started

                ·   To dial an outside number manually,
                    1. PRESS INTERCOM.
                    2. DIAL 9 OR other line button to select line (See Line Groups
                       in the system specific Advanced Features chapters for more infor-
                       mation on selecting an outside line).
                    3. LISTEN for dial tone.
                    4. DIAL number.
                    5. LIFT handset if privacy is desired.

            ·       To dial an intercom number manually,
                    1. PRESS INTERCOM.
                    2. DIAL extension number (called telephone will ring or tone will
                       be heard).
                    3. SPEAK toward telephone OR LIFT handset if privacy is
                       desired.

Non-LCD Speakerphone Station User’s Guide                                                        5
Getting Started                                                                                                    GCA70-248

Understanding the Basic Functions
       Your station provides many versatile features for your use. These features are
       explained in terms of what they allow you to do.

       Message-Waiting Light
           · Indicates that a message awaits pick up.

       Microphone Opening (not available on 8112N and 8212N)
           · Allows hands-free operation of station (speak clearly toward microphone
             opening).

       Speaker (not available on 8112N and 8212N)
           · Sounds distant party’s voice.
           · Sounds ringing and call-in-progress tones.

                                                                                    Line Buttons,
                                                                                    DSS/BLF Buttons
                                                                                    Programmable Buttons

                      Handset
                                                                                     Intercom Button*

                                                                            R

                                                     1   ABC   2      DEF       3
                                                                                     Dialpad*
                                               GHI   4   JKL   5      MNO       6
             Telephone Speaker                       7         8                9
                                                                                     Message Button*
                                               PRS       TUV          WXY

                                                     *         0                #

                                                          MESSAGE
                                                                                     TAP Button*
                                                                TAP

                                                         TRNS/CONF
                                                                                     Transfer/Conference Button*
                                                                                     Speaker Button*
                                                           SPEAKER

                                                               MUTE

                                                               HOLD

                                                                                     Mute Button*
                                                                      SCS001
                               Volume Up                                             Hold Button*
                            Volume Down
                                                                      Microphone Opening

                                           *NOTE: These are default button locations.
                                                  Your system installer may have reprogrammed
                                                  these buttons to better suit your needs.

                                 Impact SCS 8212S-** Speakerphone

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GCA70-248                                                                                                                            Getting Started

                                                                                                          INL001

                 Handset
                 Speaker

                Dialpad                                                                                            Line Buttons,
                                                                                                                   DSS/BLF Buttons,
                                                            R

               Transfer/                     1 QZ    2 ABC 3 DEF
                                                                                                                   Programmable Buttons
             Conference                      4 GHI 5 JKL 6 M NO                                                    Volume Down
                 Button                      7 PRS 8 TUV 9 WXY
                                                     0 OPER #                                                      Volume Up
               Message
               Waiting                                                                                             Mute Button
                                          TRNS/CNF

                 Light                     HOLD       TAP       INTERCOM    SPEAKER    SHIFT      M UTE

                                                                                                                   Shift Button
                  Hold Button                                   Intercom Microphone                                Speaker
                                     TAP Button                 Button Opening                                     Button
                             Connectors On Bottom Of Telephone
                           Line Cord                                                              Handset
                                 !

                                      Impact 8124S-** Speakerphone

               Handset                                                                                             Line Buttons,
                                                                                                                   DSS Buttons,
                                                                                                                   Programmable Buttons

                                                                  1 QZ     2 ABC 3 DEF
                                                                  4 GHI 5 JKL         6 MNO
                                                                                                                   Dialpad
                                                                  7 PRS 8 TUV 9 WXY
              Transfer/
            Conference                                                     0 OPER #
                Button                                                                 R

                                                                TRNS/CNF                   TAP
                                                                                                                   TAP Button
                                                                 HOLD                  INTERCOM

          Hold Button
                                                                                                                   Intercom Button
                                                                                                  IMP002

                                        Impact 8112N-** Telephone

Non-LCD Speakerphone Station User’s Guide                                                                                                         7
Getting Started                                                                            GCA70-248

Your Station’s Buttons
       Hold Button (HOLD)
           · Places a line or intercom call on hold.
           · Stores pauses in number sequences during programming.
           · If multiple held calls feature is available, scans or scrolls through calls
             placed on hold (when hold light is flashing).

       Intercom Button (INTERCOM)
           · Selects an intercom line.
           · Allows you to initiate many of the telephone’s features.

       Mute Button (MUTE)
           · Keeps the person on the line from hearing your conversation.

       Direct Station Select/Busy Lamp Field Buttons (DSS/BLF)
           · Allow you to store numbers for automatic dialing functions.
           · Allow you to store telephone extension numbers for Direct Station Selec-
             tion (DSS).
           · May be programmed as a feature button.
           · May be designated a line button by your system installer.

       Message Button (MESSAGE) (8212S and 8212N only)
           · Allows you to activate the message waiting light at another station by
             pressing this button and dialing the extension.
           · Allows user to quickly return the call of another station that left a
             message using the indicating light.

       Shift Button (SHIFT)
           · Allows you to enter a second tier for storing and/or automatically dialing
             speed dial numbers. (That is, you can store two speed dial numbers at
             every programmable button location—one in the regular tier and one in
             the second tier). You activate the shift function by pressing this button
             and turning the shift light on before storing or automatically dialing a
             speed dial number from the second tier.

       Speaker Button (SPEAKER) (not available on 8112N and 8212N)
           · Turns your speaker on or off.
           · Disconnects a call when you are on a handsfree call.
           · Ends or cancels programming.

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GCA70-248                                                                                                               Getting Started

      Tap Button (TAP)
            · Recalls dial tone or generates a hookflash.
            · Retrieves held calls or last call placed on hold.

      Transfer/Conference Button (TRNS/CONF)
            · Transfers calls.
            · Sets up conference calls.

      Volume Control (VOLUME UP or VOLUME DOWN)
            · Regulates the volume of the ringer, speaker, handset, headset, background
              music, and group listening mode.

                  Handset
                  Speaker

                  Dialpad                                                                            Line Buttons,
                                                                 R

                                                                                                     DSS/BLF Buttons,
                 Transfer/                                                                           Programmable Buttons
               Conference                                                                            Volume Down
                   Button
                                                 1 QZ     2 ABC 3 DEF                                Volume Up
                 Message                         4 GHI 5 JKL 6 MNO
                 Waiting                         7 PRS 8 TUV 9 WXY                SHIFT
                                                                                                     Shift Button
                   Light                                  0 OPER #
                                              TRNS/CNF
                                                                                  MUTE
                                                                                                     Mute Button
                                                                                 SPEAKER

                                               HOLD        TAP       INTERCOM
                                                                                                     Speaker Button
                Hold Button                                                                imp001

                                 TAP Button              Intercom               Microphone
                                                         Button                 Opening
                                Connectors On Bottom Of Telephone
                              Line Cord                                                    Handset
                                    !

                                        Impact 8112S-** Speakerphone

Non-LCD Speakerphone Station User’s Guide                                                                                            9
Getting Started                                                                      GCA70-248

Your Station’s Display Lights
       The lights (LEDs) on your LCD speakerphone indicate the status of lines,
       features, and intercoms.

       Busy Lamp Field (BLF) lights (next to a Direct Station Select/Busy
       Lamp Field or DSS/BLF programmable button):
           · Steady red = station is in use.
           · Flashing red = station is receiving a call.
           · Winking/Fluttering red = message-waiting light set for you by station
             associated with that DSS button.

       Next to a line button:
           · Steady green = this is your line, either on-hook (in a hands-free mode) or
             off-hook, when the line is active.
           · Steady red = another station is using this line.
           · Flashing red = a call is coming in on this line.
           · Flashing orange = this line will be answered when you lift the handset.
           · Winking green = your line is on hold.
           · Winking red = the call has been placed on hold by another station.
           · Fluttering orange or green = your line has recalled from hold.
           · Fluttering red = the line put on hold by another station has recalled.

       NOTE:     You can find the programmable buttons that the installer designates
         line buttons in the same location as the DSS/BLF buttons. Ensure that these
         buttons are labeled correctly to indicate their unique features.

       Next to a fixed feature or programmable feature button:
           · Steady red = the feature is on.
           · Steady off = the feature is off.

       NOTE:      You can find the programmable buttons that the installer designates
         feature buttons through user programming in the same location as the
         DSS/BLF programmable buttons. Ensure that these buttons are labeled cor-
         rectly to indicate their unique features.

       Above the MUTE button:
           · On steady = called party cannot hear your conversation.

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GCA70-248                                                                                                       Getting Started

      Next to INTERCOM button:
            · Steady green or red = you are using your intercom.
            · Fluttering red = an LCD message is set on your telephone for others to
              receive when calling.
            · Flashing orange = someone is calling your extension or a call is being
              transferred to you.

      Above the HOLD button:
            · (Non-SCS Series models) Flashing/Fluttering red = message waiting.

      Next to the MESSAGE button (SCS Series Models only):
            · Winking green = message awaits pick up.

      Above the SPEAKER button:
            · On steady (with the telephone on hook and busy) = speakerphone mode
            · On steady (with telephone on hook and idle) = background music is
              turned on.
                                                                              Line Buttons,
                                                                              DSS/BLF Buttons
                                                                              Programmable Buttons

                 Handset

                                                                      R

                                               1   ABC   2      DEF       3
                                                                              Dialpad*
                                         GHI   4   JKL   5      MNO       6
                                         PRS   7   TUV   8      WXY       9   Intercom Button*
                                               *         0                #

                                                    MESSAGE
                                                                              Message Button*
                                                          TAP

                                                   TRNS/CONF
                                                                              TAP Button*
                                                     SPEAKER

                                                         MUTE
                                                                              Transfer/Conference Button*
                                                         HOLD

                                                                              Mute Button*
                                                                 SCS002
                         Volume Up                                            Hold Button*
                      Volume Down

                                                           *NOTE: These are default button locations.
                                                                  Your system installer may have reprogrammed
                                                                  these buttons to better suit your needs.

                                     Impact SCS 8212N-** Telephone

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Getting Started                                                                             GCA70-248

Supported Telephone Models
          This user’s guide covers five different telephone models. The overall operation of
          each of the telephones is very similar. There are, however, several differences that
          are summarized in the following table.

           Models                                            Exceptions

                            • No speakerphone capability. Therefore, you must lift the handset to perform
                              any telephone functions: making calls, answering calls, programming your
      Non-speakerphone
           Models             telephone, etc.
                            • Cannot receive voice announce calls.
      (8112N and 8212N)     • Cannot use the Group Listen feature.
                            • Cannot use the Background Music feature.

                            • No LEDs beside its programmable buttons and therefore does not provide
           Impact
      Non-speakerphone        any status indications for these buttons.
            Model           • No mute key.
                            • No handset volume control.
           (8112N)
                            • Message waiting light is above the dialpad.

     Impact Speakerphone    • Has a rocker switch style volume control instead of separate volume up and
            Models            volume down buttons.
       (8112S and 8124S)    • Message waiting light is above the HOLD button.

      Impact SCS            • The IMIST module only works with the 8212S and 8212N telephones.
  Speakerphone Models       • Has a dedicated message button with an associated light beside it.
   (8212S and 8212N)        • Supports the ICVOL handset with independent volume control.

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GCA70-248                                                                          Answering Calls

                            Answering Calls
    2
Answering Outside Calls
      A call that rings on an outside line sounds long, single-tone bursts and lights the line
      status light. If the installer enabled ringing line preference at your station, an orange
      light flashes next to the line that your station answers when you lift the handset; a red
      light will flash for any other ringing line.

            ·       When you hear outside ringing (long bursts) and observe
                    an orange flashing light,
                    1. For privacy, LIFT handset.
                    2. For speakerphone, PRESS flashing line button AND SPEAK to-
                       ward telephone.

                ·   When you hear outside ringing (long bursts) and observe a
                    red flashing light,
                    1. PRESS flashing line button.
                    2. SPEAK toward telephone OR LIFT handset if privacy is
                       desired.

Non-LCD Speakerphone Station User’s Guide                                                         13
Answering Calls                                                                          GCA70-248

Answering Intercom Calls
      An intercom call is a call between two system stations. If a speakerphone, your
      station will receive intercom calls in one of two ways depending upon system
      programming. In a voice-first setting, a short tone followed by the caller’s voice
      heard on the speaker. With a tone-first setting, the telephone rings in a distinctive
      pattern and the receiving station must take action to answer. Of course, if either
      station is not speakerphone equipped, all calls will arrive tone-first.

      You can block voice-announce calls if you wish. See the discussion titled Blocking
      Voice Announce Calls for details.

          ·           When you hear an intercom tone followed by a caller’s
                      voice,
                      1. SPEAK toward the telephone to answer, OR LIFT handset if pri-
                         vacy is desired.

                  ·   When you hear intercom ringing (two short bursts),
                      1. PRESS INTERCOM.
                      2. SPEAK toward telephone OR LIFT handset if privacy is
                         desired.

Night Transferred Calls - Line Access
From Any Station
      The system attendant can take action that transfers incoming calls to a particular
      station or stations for off-hour ringing.

              ·       When you hear ringing,
                      1. PRESS INTERCOM.
                      2. DIAL   80.
                      3. SPEAK toward telephone to answer call OR LIFT handset if
                         privacy is desired.

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Do Not Disturb Condition
      The Do Not Disturb feature keeps calls from ringing at your station and makes your
      station appear to be busy to intercom calls.

       NOTE:     For instructions on programming a dedicated DO NOT DISTURB
         button at your station, see the Feature Buttons section of page 49.

            ·           To enable DND, choose one of the following:
                        1. PRESS programmed DO NOT DISTURB button. The light next
                           to the DO NOT DISTURB button turns on when the feature is
                           active,
                        2. PRESS INTERCOM AND DIAL      #01.
                    ·   To override a do not disturb condition at another telephone,
                        1. MAKE intercom call AND HEAR Do Not Disturb tone.
                        2. DIAL *03 (called party will hear several short tone
                           bursts).
                        3. WAIT for reply.

                ·       To disable DND,
                        1. PRESS programmed DO NOT DISTURB button. The light asso-
                           ciated with the DO NOT DISTURB button turns off when the
                           feature is disabled,
                        2. PRESS INTERCOM AND DIAL      #01.

Non-LCD Speakerphone Station User’s Guide                                                     15
Answering Calls                                                                           GCA70-248

Holding Calls
       You can place a call on hold and retrieve it later. With a regular hold, you can pick up
       the held call at your telephone or another user can pick the call up at a telephone
       sharing the held call line.

               ·       To place a call on hold,
                       1. PRESS HOLD. The light above your HOLD button begins to
                          blink.

           ·           To retrieve a held call,
                       1. PRESS line button of the held call (with winking light), OR
                          PRESS TAP.
                       2. SPEAK toward telephone OR LIFT handset if privacy is
                          desired.

     Exclusive Hold
       With an exclusive hold condition, you must pick up the held call at your telephone;
       no other telephone has access to it.

               ·       To place a call on exclusive hold,
                       1. PRESS HOLD twice.

                   ·   To retrieve exclusive hold,
                       1. PRESS line button of held call (with winking light), OR PRESS
                          TAP.
                       2. SPEAK toward telephone OR LIFT handset if privacy is
                          desired.

     Handling Hold Recalls
       After a call has been on hold for the period of time (set by the installer of your
       system), the system causes four quick hold recall tone bursts to sound at your
       telephone, the flash rate of the line button becomes faster and the light becomes
       orange. If the call is on exclusive hold, it will revert to manual hold after the hold
       recall period.

16                                                     Non-LCD Speakerphone Station User’s Guide
GCA70-248                                                                                 Answering Calls

                ·           If a held line is recalling, choose one of the following:
                            1. PRESS HOLD (station button) to place the call on hold at your
                               station and restart hold timer
                            2. PRESS line button (with flashing orange light) OR PRESS TAP
                               to retrieve the call.

   Directed Hold
      The installer can add a directed station hold feature to your telephone. With this
      feature, you can place a call on hold at another telephone.

            ·               To place a call on hold at another telephone (directed hold),
                            1. While on line, PRESS INTERCOM.
                            2. DIAL    *90.
                            3. DIAL extension number of telephone to receive held call.

                    ·       You can pick this call back up if you need to. To do this,
                            1. DIAL    *4.
                            2. DIAL extension number of that telephone.
                            3. ANSWER call as desired OR PRESS SPEAKER to hang up.

                        ·   To pick up a call that was placed on hold at your telephone
                            by a user at another telephone,
                            1. PRESS INTERCOM AND DIAL          #90.

Non-LCD Speakerphone Station User’s Guide                                                              17
Answering Calls                                                                       GCA70-248

Call Pickup
       The Impact system offers three distinct methods to answer incoming calls that are
       ringing at other stations.

     Group Call Pickup
       The installer often arranges several telephones together in a user group. If your
       telephone is so arranged, you can answer calls that are ringing at other stations
       within your particular group.

           ·   To answer a call that is ringing within your group,
               1. PRESS INTERCOM.
               2. DIAL #4.
               3. SPEAK toward telephone OR LIFT handset if privacy is
                  desired.

     Directed Call Pickup
       Also, you can answer calls that ring at any telephone in the system if you know the
       telephone’s extension number.

           ·   To answer a call that is ringing at any telephone in the
               system,
               1. PRESS INTERCOM.
               2. DIAL    *4.
               3. DIAL extension number of ringing telephone.
               4. SPEAK toward telephone OR LIFT handset if privacy is
                  desired.

     Pickup For Monitored Stations
       Your telephone may have the personal intercom number of another telephone
       appearing at a programmable button location. You can use the light associated with
       this button to monitor the status of that telephone, and you can press the button to
       make a call to that telephone if you wish.

18                                              Non-LCD Speakerphone Station User’s Guide
GCA70-248                                                                                          Answering Calls

            ·       To monitor another telephone,
                    1. OBSERVE the BLF light indications next to the Direct Station
                       Select (DSS/BLF) button:
                        • Off = Station is idle
                         • Flashing (if enabled) = Station has an incoming call
                         • On = Station is busy

                ·   To call an idle monitored station or to answer one that is
                    ringing,
                    1. NOTE the BLF light condition.
                    2. PRESS assigned DSS/BLF button.
                    3. SPEAK toward telephone OR LIFT handset if privacy is
                       desired.

                                  If ringing telephone
                               is within your designated                   ...DIAL # 4
                                     calling group...

                                                                                                                         ABC       DEF
                                                                                                           1           2           3

                                        For any ringing telephone...
                                                                                                         GHI         JKL       MNO
                                                                                                       4           5           6
                                                                                                   PRS         TUV         WXY
                                                                                                   7           8           9
                                                                                                           OPER
                                                                                                           0           #
                                                                                           SHIFT

                                                                                          HOLD
                                                                                                                   TAP

                                                   ...DIAL S 4 + extension code
                      Your                                                               Ringing
                     Station                                                             Station

                                                                           ...PRESS
                      If you have programmed                                flashing
                        a DSS/BLF button for                               DSS/BLF
                       the ringing telephone...
                                                                             button

                                             Answering Calls for Other Stations

Non-LCD Speakerphone Station User’s Guide                                                                                                19
Answering Calls                                                                             GCA70-248

Receiving Subdued Off-Hook
Voice Announcements (SOHVA)
     Handling an Incoming SOHVA
       SOHVA allows an intercom caller to break into your call by making an announce-
       ment through your handset receiver. The distant party that you are currently talking
       to cannot hear the announcement made by the SOHVA caller.

           ·           To respond to a SOHVA verbally (not available on 8112N),
                       1. PRESS AND HOLD MUTE.
                       2. SPEAK into handset. Distant party cannot hear your response.
                       3. RELEASE MUTE after response is complete to return to distant
                          party.

                   ·   To respond to a SOHVA nonverbally through Response
                       Messaging (if announcing station has an LCD
                       Speakerphone),

       NOTE:  For instructions on programming a dedicated RESPONSE
         MESSAGE button at your station, see page 50.

                       1. PRESS programmed RESPONSE MESSAGE button. (Message
                          appears in the display of the telephone making the SOHVA).
                       2. CONTINUE your current call with distant party. (SOHVA caller
                          is automatically disconnected from your telephone. If caller is
                          not sending from an LCD Speakerphone, no message is sent and
                          call is disconnected.)

               ·       To respond to a SOHVA by blocking (see below for more
                       information),
                       1. PROGRAM Voice Announce Block when you hear SOHVA
                          tone. (SOHVA call is disconnected).

       NOTE:    A station that is currently active in speakerphone mode CAN NOT
         respond to a SOHVA. When a SOHVA tone is received, you must lift the
         handset before responding as detailed above.

20                                                    Non-LCD Speakerphone Station User’s Guide
GCA70-248                                                                                      Answering Calls

   Voice Announce Blocking
      If your system installer makes Voice Announce Blocking available, you can prevent
      voice announcements from sounding over your telephone speaker if you wish. This
      feature also blocks Subdued Off-Hook Voice Announcements (SOHVA) and
      generates a tone in response to attempted SOHVAs.

            ·       To block all voice-announced calls,
                    1. PRESS INTERCOM.
                    2. DIAL           *2.
                ·   To unblock all voice-announced calls,
                    1. PRESS INTERCOM.
                    2. DIAL           #2.

                                                                  INCOMING
                                                                    SOHVA
                                                                                                                                    ABC       DEF
                                                                                                                      1           2           3
                                                                                                                    GHI         JKL       MNO
                                                                                                                  4           5           6
                                                                                                              PRS         TUV         WXY
                                                                                                              7           8           9
                                                                                                                      OPER
                                                                                                                      0           #
                                                                                                      SHIFT

                                                                                                     HOLD
                                                                                                                              TAP

         Your                                             SOHVA RESPONSES                           SOHVA
        Station                                                                                    Delivering
                                                                                                    Station

                                                   VERBAL                Press and Hold MUTE
                                                                            While Speaking

                                                                           Press Programmed
                                               NONVERBAL *                 Response Message
                                                                                 Button

                                                                            Press INTERCOM
                                                    BLOCK                     and Dial S 2

                     * To respond to LCD equipped stations only

                                                            Answering a SOHVA

Non-LCD Speakerphone Station User’s Guide                                                                                                           21
Answering Calls                                 GCA70-248

Notes

22                Non-LCD Speakerphone Station User’s Guide
GCA70-248                                                                               Making Calls

                            Making Calls
     3
Making Outside Calls
      You can manually dial a number over any telephone line you select. Or, if the
      installer assigned a prime line or the idle line preference feature, your station auto-
      matically selects a line for use when you lift the handset.

       NOTE:            8112N and 8212N users must lift handset before any dialing activity.

                ·   To dial an outside number manually,
                    1. PRESS INTERCOM OR LIFT handset if privacy is desired.
                       (8112N and 8212N users must lift handset.)
                    2. DIAL 9 OR other line button to select line (See Line Groups
                       on page 53 for more information on selecting an outside line).
                    3. LISTEN for dial tone.
                    4. DIAL number.

      If your station has been assigned a prime line, you will not have to select a line before
      dialing outside your system.

            ·       To dial an outside number using your prime line,
                    1. PRESS SPEAKER OR LIFT handset if privacy is desired.
                       Outside line is automatically selected. (8112N and 8212N users
                       must lift handset.)
                    2. LISTEN for dial tone.
                    3. DIAL number.

Non-LCD Speakerphone Station User’s Guide                                                         23
Making Calls                                                                                  GCA70-248

Making Intercom Calls
       There are two methods for making intercom calls. One method causes the called
       telephone to ring (tone-first). The other method causes your voice to sound out at the
       called telephone (voice-first). Your installer can set the system to deliver either
       tone-first or voice-first calling.

       NOTE:     The following instructions assume a tone-first setting. You can
         change a call to voice announce signaling for that call simply by pressing
         the INTERCOM button again after dialing the extension number or by press-
         ing the DSS/BLF button again.

                   ·       To manually cause the other telephone to ring (tone
                           calling),
                           1. PRESS INTERCOM OR LIFT handset if privacy is desired.
                              (8112N and 8212N users must lift handset.)
                           2. DIAL extension number (called telephone will ring).

               ·           To tone call automatically,
                           1. PRESS DSS/BLF button (called telephone will ring). (8112N and
                              8212N users must lift handset first.)

       NOTE:    The following instructions assume a voice-first default setting. You
         can change a call to a tone signaling for that call simply by pressing the
         INTERCOM button again after dialing the extension number or by pressing
         the DSS/BLF button again.

           ·               To voice announce manually,
                           1. PRESS INTERCOM.
                           2. DIAL extension number.
                           3. SPEAK your announcement.

                       ·   To voice announce automatically,
                           1. PRESS DSS/BLF button.
                           2. SPEAK your announcement.

24                                                        Non-LCD Speakerphone Station User’s Guide
GCA70-248                                                                               Making Calls

Automatic Dialing
      Automatic dialing provides one- or two-button speed dialing using programmable
      buttons at which you have previously stored numbers. There are two types of speed
      dial numbers: (1) numbers that you store for your own use (personal speed dial
      numbers and autodial numbers), and (2) numbers that the system attendant stores for
      everyone’s use (system speed dial numbers).

       NOTE:     When you call from a station not equipped with a speaker (for
         example, 8112N and 8212N) you must LIFT the handset AND PRESS TAP
         before initiating any automatic dialing activity.

            ·           To automatically dial a speed dial number stored at one of
                        the programmable buttons on your station, choose one of
                        the following:
                        1. PRESS programmed speed dial button (line selection is usually a
                           part of the stored speed dial number).
                        2. PRESS SHIFT AND programmed speed dial button (to choose
                           number stored as second choice at that button).

                    ·   To speed dial a personal speed dial number stored at the
                        dial pad,
                        1. DIAL speed dial number on dial pad ( 0 to 9 ).

       NOTE:     If you are already on a line, you must press SHIFT before dialing the
         personal or system speed dial numbers that are stored at the dial pad. Also,
         if a speed dial number’s preselected line is in use, the speed dial will not
         engage.

                ·       To speed dial a system speed dial number stored at the dial
                        pad,
                        1. DIAL   *    AND system speed dial number.

Non-LCD Speakerphone Station User’s Guide                                                         25
Making Calls                                                                          GCA70-248

Redialing
     Redial - Last-Dialed Number
       The system temporarily saves the first 16 digits of the last manually dialed number
       for your redial use—if the last number you called is busy or is not answering, you
       can redial it once or initiate repeated redialing. Subsequent dialing activity
       overwrites a temporarily saved number.

               ·       To redial the last-dialed number,
                       1. PRESS SPEAKER OR HANG UP handset to disconnect current
                          ringing or busy tone.
                       2. DIAL   #.
                       3. LIFT handset OR LISTEN for ringing or busy tone over the
                          telephone speaker:

     Automatic Redialing
                   ·   To redial the number once a minute for 10 minutes,
                       1. PRESS programmed AUTOMATIC REDIAL button. (See page
                          51 for directions on programming an AUTOMATIC REDIAL
                          button.)
       The number will be dialed once a minute for 10 minutes (INTERCOM light flashes).
       Listen for ringing or busy tone over the monitor speaker.

        NOTE: You must pick up the handset once the call is connected, or the system
          will disconnect the call after 30 seconds.

           ·           To cancel this automatic redial action,
                       1. LIFT AND REPLACE handset OR, USE the telephone for
                          some other function.

       The INTERCOM light then turns off and the phone returns to idle.

26                                                   Non-LCD Speakerphone Station User’s Guide
GCA70-248                                                                              Making Calls

   Redial Programming (Storing Numbers)
      You can permanently store a number at any programmable button location that does
      not currently have a number or feature associated with it. (For programming of a
      SAVED NUMBER REDIAL button at your station, refer to Feature Buttons section
      on page 49.)

            ·           To permanently store a number you’ve just dialed,
                        1. DIAL number.
                        2. PRESS programmed SAVED NUMBER REDIAL button.

                    ·   To dial the saved number,
                        1. PRESS SPEAKER OR LIFT handset if privacy desired.
                        2. PRESS button where number is saved, OR PRESS programmed
                           SAVE NUMBER REDIAL button.

Sending Subdued Off-Hook
Voice Announcements (SOHVA)
      You can make a private voice announcement to another station that is off-hook and
      busy on a call if the system is arranged to provide this feature. (See page 50 for
      instructions on programming a dedicated SOHVA button.)

                ·       Make a SOHVA announcement using the SOHVA button as
                        follows:
                        1. MAKE intercom call AND HEAR busy tone. If called station is
                           on outside line, ring-back tone is heard, but SOHVA is still
                           available.
                        2. PRESS programmed SOHVA button AND HEAR several quick
                           tone bursts.
                        3. MAKE announcement (busy tone means that the called telephone
                           is in station mode and you cannot make announcement, that your
                           SOHVA has been denied through system programming, or that
                           the called party has blocked your SOHVA).
                        4. WAIT on line for reply.

Non-LCD Speakerphone Station User’s Guide                                                        27
Making Calls                                                                                   GCA70-248

Camping On Options
     Busy or Idle Station, Automatic Callback
       If the telephone you have called on the intercom line is busy or rings with no answer,
       you can have the system ring your telephone when the called station becomes idle (if
       it was busy) or when there is any activity initiated at that telephone (if it rang with no
       answer before).

           ·           To camp on at a busy or no answer station,
                       1. MAKE intercom call.

        NOTE: If you make a call in the voice-announce mode and receive no answer at
          the called station, press INTERCOM before dialing T 6 in order to camp-on
          at that station.

                       2. DIAL    *6.
                       3. Your telephone immediately hangs up. When the telephone you
                          called becomes idle, your telephone will ring with five short ring
                          bursts.
                       4. PRESS INTERCOM when you hear the ring bursts. The other
                          telephone will start ringing.

                   ·   To cancel automatic ringback,
                       1. PRESS INTERCOM AND DIAL           #6.
               ·       To camp on at a station with a Do Not Disturb condition set,
                       1. MAKE intercom call.
                       2. DIAL *6. A callback will occur when called station is no
                          longer set in the Do Not Disturb mode.

     Busy Station, Wait For An Answer (Call Waiting)
       If the telephone you have called is busy, you can send a call waiting tone to a busy
       telephone and wait on the line for an answer.

28                                                      Non-LCD Speakerphone Station User’s Guide
GCA70-248                                                                                                                                                                                         Making Calls

            ·   To camp on when you hear a busy signal,
                1. MAKE intercom call AND HEAR busy signal.
                2. DIAL      *01.
                3. Remain on line awaiting a reply.
                4. The called party will hear a short tone burst. They can either
                   place their current call on hold or hang it up and then answer your
                   call.

                                                                                                        1
                                                                                                              2

                                                                                                                         Your
                                                                                                      4             3
                                                                                                            5
                                                                                                     7            6
                                                                                                          8
                                                                                                 *              9
                                                                                                        0
                                                                                                              #

                                                                                                                        Station

                                     BUSY                                                                                                  NO ANSWER

                     To Wait For                                                               To Send Call                                     To Wait For
                     Callback...                                                              Waiting Tone...                                   Callback...

                   ...Dial S 6                                                             ...Dial S 01 and                                ...Dial S 6
                 and Disconnect                                                             Wait For Reply                               and Disconnect

                                                                                              Busy station
                          When idle,                                                           hears tone
                           your call                                                        and may respond
                        is connected.                                                                                             When any activity
                                                                                               or ignore.                         occurs at station,
                                                                                                                                     your call is
                                                                                                                                     connected.

                            Busy                                                                                                Idle
                                                                           ABC       DEF
                                                             1           2           3
                                                           GHI         JKL       MNO
                                                         4           5           6                                                                                  1
                                                                                                                                                                                  ABC       DEF
                                                                                                                                                                                2           3
                                                     PRS         TUV         WXY                                                                                  GHI
                                                     7           8           9                                                                                  4
                                                                                                                                                                              JKL       MNO

                                                                                                                              Station
                                                                                                                                                                            5           6

                           Station
                                                             OPER                                                                                           PRS
                                                             0           #                                                                                  7
                                                                                                                                                                        TUV
                                                                                                                                                                        8
                                                                                                                                                                                    WXY
                                                                                                                                                                                    9
                                                                                                                                                                    OPER
                                             SHIFT                                                                                                                  0           #
                                            HOLD
                                                                     TAP
                                                                                                                                                    SHIFT

                                                                                                                                                   HOLD
                                                                                                                                                                            TAP

                                                                                           Camping On Options

Non-LCD Speakerphone Station User’s Guide                                                                                                                                                                   29
Making Calls                                                                              GCA70-248

Paging
       Your system provides an all-call or a zone page feature that you access by dialing
       special codes. This arrangement sounds your voice announcement through the
       telephone speakers or through an external paging unit.

           ·           If your system provides an external paging unit,
                       1. LIFT handset.
                       2. PRESS INTERCOM AND CHOOSE one of the following
                          options:
                           • DIAL extension number of station equipped and enabled
                             for paging (see programming section of this user’s guide),
                             or
                           • PRESS paging button assigned by the installer, or

                           • DIAL 89 for special paging port.
                       3. MAKE announcement.
                       4. HANG UP to end.

                   ·   If your system provides all-call or zone paging,
                       1. LIFT handset.
                       2. PRESS INTERCOM.
                       3. DIAL 87 for all-call, OR DIAL        84, 85, or 86
                          for zone 1, 2, or 3.
                       4. MAKE announcement.
                       5. STAY on line if awaiting a reply (known as Meet-Me page), OR
                          HANG UP to end.

               ·       To make a reply to a Meet-Me page,
                       1. LIFT handset of nearest telephone.
                       2. PRESS INTERCOM.
                       3. DIAL 88.
                       4. MEET paging party on line.

30                                                     Non-LCD Speakerphone Station User’s Guide
GCA70-248                                                                      Advanced Call Handling

                                Advanced Call Handling
     4
Waiting for a Line (Queuing)
      If all the lines in a line group are busy, you can place your telephone in a queue to
      await an idle line in the line group.

            ·           To queue for a line group,
                        1. PRESS INTERCOM.
                        2. DIAL line group access code (9, 81, 82, 83).
                        3. HEAR busy tone.
                        4. DIAL     *8     and hang up.
                        5. When line group is free, your telephone sounds several short ring
                           bursts.
                        6. LIFT the handset, LISTEN for dial tone AND MAKE call.

                    ·   To cancel line group queuing,
                        1. PRESS INTERCOM, DIAL #8 AND HANG UP.

                ·       To queue for a line that appears on your telephone,
                        1. PRESS HOLD.
                        2. PRESS line button of busy line.
                        3. HEAR short tone.
                        4. When the line is free, your telephone sounds five short ring bursts
                           telling you that you can use your line.
                        5. LIFT handset to answer. If you no longer need the line, ignore
                           the ring burst.

Non-LCD Speakerphone Station User’s Guide                                                          31
Advanced Call Handling                                                                  GCA70-248

Call Transferring
     Screened Call Transfers
       You can answer a call at your station and transfer it to another telephone. If you
       first identify the caller to the party receiving the transfer (giving that user the
       opportunity to prepare for the call), you have made a screened transfer.

           ·       To screen and transfer a call to another telephone in the
                   system,
                   1. ANSWER call.
                   2. PRESS TRNS/CONF (call is automatically placed on hold).
                   3. DIAL extension number of telephone to receive transfer, OR
                      PRESS DSS/BLF button for that extension.
                   4. ANNOUNCE call when intercom party answers.
                   5. PRESS SPEAKER to disconnect (if in station mode), OR HANG
                      UP.
       The intercom party then has the call (if he or she answered the screened transfer with
       the handset). If you announce the transfer over the speaker, the intercom party’s
       telephone rings with the transferred call after you hang up.

               ·   If the intercom party is busy or does not answer,
                   1. PRESS flashing line button AND LIFT handset if privacy is
                      desired.

32                                                Non-LCD Speakerphone Station User’s Guide
GCA70-248                                                               Advanced Call Handling

   Unscreened Call Transfers
      You can answer a call at your station and transfer it to another telephone. If you
      transfer the call without first announcing it, you have made an unscreened transfer.

            ·       To transfer an unscreened call to another system
                    telephone,
                    1. ANSWER call.
                    2. PRESS TRNS/CONF (call is automatically placed on hold).
                    3. DIAL extension number of telephone to receive transfer, OR
                       PRESS DSS/BLF button for that extension.
                    4. PRESS SPEAKER to disconnect (if in station mode), OR HANG
                       UP. The transfer will ring at the called telephone.

                ·   If the intercom party is busy or does not answer,
                    1. PRESS flashing line button AND LIFT handset if privacy is
                       desired.

Non-LCD Speakerphone Station User’s Guide                                                    33
Advanced Call Handling                                                                      GCA70-248

Conferencing
     Creating a Conference Call
       When the system joins your telephone together with several other telephones on the
       same call, the effect is called conferencing. You can make conference calls that
       involve up to five parties, including you as the originating party, in any combination
       of outside lines and intercom parties.

        NOTE: When you set up a conference call with outside lines and internal tele-
          phones, you must call the outside lines first.

           ·           To set up a conference call that includes both outside lines
                       and intercom parties, outside lines alone, or intercom
                       parties alone,
                       1. MAKE first call.
                       2. PRESS TRNS/CONF (call is placed on hold automatically).
                       3. MAKE next call.
                       4. PRESS TRNS/CONF to establish conference.
                       5. REPEAT the last three procedures to add up to two more parties,
                          establishing a 5-party conference (including yourself).

                   ·   To continue conversation on remaining line after other
                       outside lines have dropped out of conference,
                       1. PRESS the line button of the remaining party.

               ·       To retrieve a line from hold and bring that party back into
                       the conference,
                       1. PRESS TRNS/CONF.
                       2. PRESS line button.
                       3. PRESS TRNS/CONF.

34                                                    Non-LCD Speakerphone Station User’s Guide
GCA70-248                                                                                                                                                        Advanced Call Handling

   Unsupervised Conference Calls
      If you are involved in a conference call with two outside lines, you can drop out of
      this established conference call and leave the outside lines in the conference with
      each other. This is known as an unsupervised conference call.

            ·                        To drop out of a conference call between you and two
                                     outside lines (creating an unsupervised conference),
                                     1. DIAL # AND HANG UP (lines remain lighted/in use until
                                        one or both outside parties disconnect).

                ·                    To rejoin an unsupervised conference between two outside
                                     lines,
                                     1. PRESS one of the lighted buttons where conference is taking
                                        place.

                             Managing a                                                                                                          To Add a Caller
                                                                                                                                                to a Conference...           Other
                             Conference                                                                                                                                     Station
                                Call

                                                                                                                                                 ... Press TRNS/CNF.

                                                                                                                                                         To Drop Out of
                                                                    To Remove a Caller                    PRS
                                                                                                          7
                                                                                                              4
                                                                                                                  1
                                                                                                                GHI

                                                                                                                  OPER
                                                                                                                  0
                                                                                                                      TUV
                                                                                                                      8
                                                                                                                          5
                                                                                                                              2
                                                                                                                            JKL

                                                                                                                              #
                                                                                                                                ABC

                                                                                                                                  WXY
                                                                                                                                  9
                                                                                                                                      MNO
                                                                                                                                      6
                                                                                                                                          DEF
                                                                                                                                          3
                                                                                                                                                         A Conference...
                                                                                                  SHIFT

                                                                   From A Conference...
                                                                                                 HOLD
                                                                                                                          TAP

                                                                                                                                                                            Your
       Other                                                                                                                                                               Station
      Station
                                                                       ...Select Line Button                                                             ...Dial #.

                             PRS
                                 4
                                     1
                                   GHI

                                         TUV
                                             5
                                                 2
                                               JKL
                                                   ABC

                                                     WXY
                                                         MNO
                                                         6
                                                             DEF
                                                             3         and Disconnect Line.
                             7           8           9
                                     OPER
                                     0           #
                     SHIFT

                    HOLD
                                             TAP

                                                                                          Managing a Conference Call

Non-LCD Speakerphone Station User’s Guide                                                                                                                                             35
Advanced Call Handling                                                                             GCA70-248

Call Forwarding
     Forwarding a Call
       You can forward calls that normally ring at your telephone to another telephone for
       answering. You can forward just your prime line and intercom calls or you can
       forward any calls that ring at your telephone.

           ·               To forward intercom and prime line calls to another
                           telephone,
                           1. PRESS INTERCOM AND DIAL           *05.
                           2. DIAL extension number of telephone to receive your forwarded
                              calls.
                           3. HANG UP OR PRESS SPEAKER to end. (Your telephone will
                              ring a short ring burst each time an intercom call is forwarded to
                              remind you that this is happening).

                       ·   To cancel intercom and prime line call forwarding,
                           1. PRESS INTERCOM AND DIAL           #05.
                           2. HANG UP OR PRESS SPEAKER to end.

               ·           To forward all calls to another telephone,
                           1. PRESS INTERCOM AND DIAL           *5.
                           2. DIAL extension number of telephone to receive your forwarded
                              calls.
                           3. HANG UP OR PRESS SPEAKER to end. (Your telephone will
                              ring a short ring burst each time an intercom call is forwarded to
                              remind you that this is happening).

                   ·       To cancel all call forwarding,
                           1. PRESS INTERCOM AND DIAL           #5.
                           2. HANG UP OR PRESS SPEAKER to end.

36                                                          Non-LCD Speakerphone Station User’s Guide
GCA70-248                                                                                           Advanced Call Handling

   Call Forward Outside System (CFOS)
      The Call Forward Outside System (CFOS) feature gives you the ability to forward
      line calls to a remote location outside the system. CFOS remains in effect in the
      event of a loss of power or a system reset.

            ·          To activate the CFOS feature,
                       1. PRESS INTERCOM                  *07.
                       2. PRESS the speed dial button programmed with the target
                          number, OR SELECT a line AND DIAL number (max 16
                          digits).
                       3. PRESS HOLD for Pause OR PRESS TAP for Flash.
                       4. PRESS SPEAKER to end.

                ·      To deactivate the CFOS feature,
                       1. PRESS INTERCOM                  #07.
                                                                                             Forward Only Your
                                                                                              Prime Line and
                                                                                               Intercom Calls
                                                              PERS
                                                                                                                                                     ABC       DEF
                                                                                                                                       1           2           3
                                                                                                                                     GHI         JKL       MNO
                                                                                                                                   4           5           6
                                                                                                                               PRS         TUV         WXY
                                                                                                                               7           8           9
                                                                                                                                       OPER
                                                                                                                                       0           #
                                                                                                                       SHIFT

                                                                                                                      HOLD
                                                                                                                                               TAP

                                                                                                                   Internal
                                                                         ALL                                       Forward
                                                                                                                   Station
                                               Your                                          Forward All Calls
         Caller                               Station                                        That RIng At Your
                                                                                                  Station

                                                          CFOS

                                                                                   Forward Calls
                                                                               To a Location Outside              External
                                                                                   Your System                    Forward
                                                                                                                  Station
                                                        Call Forwarding Options
                    * Comdial has taken reasonable step in the design of all product features, including CFOS, which protect
                    against unauthorized or fraudulent access to, or use of, a system, or which protect against unauthorized,
                    fraudulent or unaccounted-for access to, or use of, long distance lines. However, no system is entirely
                    invulnerable or immune from unauthorized or fraudulent access or use, or unaccounted-for access or use,
                    and therefore Comdial disclaims any and all liability, and makes no warranty, express or implied, relating
                    to unauthorized or fraudulent access or use, or unaccounted-for access or use.

Non-LCD Speakerphone Station User’s Guide                                                                                                                            37
Advanced Call Handling                                                                        GCA70-248

Call Parking
       You can place a call on hold in the system so that it can be answered from any station
       that does not have a line appearance for the call. You accomplish this by placing the
       call in one of nine park orbits, where the call remains until it is answered.

           ·           To place a call on hold within the system where it can be
                       answered at any telephone in the system (parking a call in
                       orbit),
                       1. While on the call, PRESS INTERCOM AND DIAL         *.
                       2. DIAL code for park location (orbit) (   91   to   99    for orbit
                          1–9).
                       3. REMEMBER the code for later use OR make it known to those
                          who need to know in order to retrieve the call.

                   ·   To retrieve a call that was placed on hold in the system
                       (parked),
                       1. From any station, PRESS INTERCOM AND DIAL          #.
                       2. DIAL code for orbit 1–9 (   91    to    99   ).

     Handling Park Recalls
       When a parked call times out of the system, it returns to your telephone in the form of
       a park recall (you will hear four short tone bursts at 12-second intervals).

           ·           To answer a park recall,
                       1. PRESS associated line button. The call will then connect to your
                          station.

               ·       To place a park recall on hold at your station,
                       1. PRESS associated line button. The call will then connect to your
                          station.
                       2. PRESS HOLD. If the call remains on hold for a period of time, it
                          will ring back to your telephone as a hold recall.

38                                                     Non-LCD Speakerphone Station User’s Guide
GCA70-248                                                                                                                                                                                                                                      Advanced Call Handling

                   ·                                         To re-park a park recall and restart the park timer,
                                                             1. ANSWER/RETRIEVE call.
                                                             2. PRESS INTERCOM AND DIAL * and park code (the call will
                                                                then be placed back in its original park orbit and will remain there
                                                                until it is answered or until it recalls again).

                                                                                                                                                                                       Your
                                                             Caller                                                                                                                   Station

                                                                                                                                                                                                                                                    If the Parked Call
                                                                                                                                                                                                                                                     Is Not Answered
                                                                                                                                                              To Place Call                                                                         Within a Set Time,
                                                                                                                                                           In a Parking Orbit...                                                                    It Recalls To Your
                                                                                                                                                                                                                                                          Station
                                                                                                                                                                                                                        ...DIAL S and
                                                                                                                                                                                                                        Orbit Number
                                                                                                                                                                                                                            (91-99)

                                                                                              ABC       DEF
                                                                                1           2           3
                                                                              GHI         JKL       MNO
                                                                            4           5           6
                                                                        PRS         TUV         WXY
                                                                        7           8           9

                                                                                                                                                                                                                              Parking
                                                                                OPER
                                                                                0           #
                                                                SHIFT

                                                               HOLD
                                                                                        TAP

                                                                                                                                                                                                                               Orbit
                                                                                                                                                                                                                                           To Retrieve a
                                                                                                                                                                                                                                         Parked Call From
                                                                                                                                                                                                                                        Any Other Station...
                                             ABC       DEF
                               1           2           3
                             GHI         JKL       MNO
                           4           5           6
                       PRS         TUV         WXY
                       7           8           9

                                                                                                                                                                                                                                        ...DIAL # and
                               OPER
                               0           #
           SHIFT

          HOLD
                                       TAP

                                                                                                                                                                                                                                        Orbit Number
                                                                                                                                                                                                              ABC       DEF
                                                                                                                                                                                                1           2           3
                                                                                                                                                                                              GHI         JKL       MNO
                                                                                                                                                                                            4           5           6
                                                                                                                                                                                        PRS         TUV         WXY
                                                                                                                                                                                        7           8           9
                                                                                                                                                                                                OPER
                                                                                                                                             ABC       DEF                                      0           #
                                                                                                                               1           2           3                        SHIFT

                                                                                                                             GHI         JKL                                   HOLD
                                                                                                                                                   MNO

        Other
                                                                                                                           4
                                                                                                                                                                                                        TAP

                                                                                                                                       5           6

                                                                                                                                                                                                                                            (91-99)
                                                                                                                       PRS         TUV         WXY
                                                                                                                       7           8           9
                                                                                                                               OPER
                                                                                                                                           #

       Stations
                                                                                                                               0
                                                                                                               SHIFT

                                                                                                              HOLD
                                                                                                                                       TAP

                                                                                                                                                                           Parking Calls

Non-LCD Speakerphone Station User’s Guide                                                                                                                                                                                                                                39
Advanced Call Handling                                                                GCA70-248

Account Codes
      If the installer has arranged your system for account code entry, your display may
      prompt you to enter an account code after answering a call.

       NOTE:     For instructions on programming a dedicated ACCOUNT CODE
         button at your station, see the Feature Buttons section of page 49.

          ·       To enter account code on an incoming call,
                  1. IF available, PRESS programmed ACCOUNT CODE button (the
                     call in progress is not interrupted).
                  2. IF not available, PRESS INTERCOM AND DIAL       *04 (call
                     is automatically placed on hold).
                  3. DIAL Account Code. Your telephone automatically returns to the
                     call after you’ve dialed the complete account code.

      If the installer has arranged your system for account code entry, your display may
      prompt you to enter an account code before dialing. Depending upon how the
      installer has programmed your system, these account codes may be
      “forced”(mandatory) for dialing outside numbers.

              ·   To enter account code on an outgoing call,
                  1. DIAL 9 OR other line button (the display will prompt for
                     “Account Code” if programmed to do so).
                  2. PRESS INTERCOM (call is automatically placed on hold).
                  3. DIAL *04 AND account code, OR PRESS programmed
                     ACCOUNT CODE button.
                  4. LISTEN for dial tone AND DIAL number you are calling.

40                                               Non-LCD Speakerphone Station User’s Guide
GCA70-248                                                                           Nonverbal Messaging

    5                           Nonverbal Messaging

Station-To-Station Message Delivery
      When you call another telephone and receive no answer, you may leave a reminder
      that you have called. Do this by turning on the BLF light at the called telephone.

      If your telephone is not stored as a DSS/BLF button at the called telephone, your
      messaging call goes to the central message desk, if one is programmed. The central
      message desk (usually the system attendant) takes your message and turns on the
      message waiting light of the telephone that you originally called.

            ·           To turn on message light,
                        1. MAKE intercom call AND RECEIVE no answer.
                        2. DIAL    *7     (BLF light at called station flutters).

                ·       To turn off message light,
                        1. PRESS INTERCOM.
                        2. DIAL   #7.
                        3. DIAL extension number of telephone. DSS/BLF light turns off.

                    ·   If you are the recipient of a station-to-station message
                        reminder (a BLF light is fluttering), answer it as follows:
                        1. PRESS DSS/BLF button associated with lighted BLF light.

Non-LCD Speakerphone Station User’s Guide                                                            41
Nonverbal Messaging                                                                     GCA70-248

LCD Message Delivery
      You can set system-supplied messages to be received or displayed by a calling LCD
      speakerphone.

          ·       To turn message on,
                  1. PRESS INTERCOM.
                  2. DIAL   *02.
                  3. DIAL the desired number from your message list. The default
                     messages of “Back At” and “Call” may be used:
                     • For default message 1, which is “Back At,” dial time in
                       twelve-hour format using the # as a colon.
                     • For default message 2, which is “Call,” dial the telephone
                       number of where you will be.
                  4. PRESS SPEAKER to end message. Intercom light flashes steadily.

              ·   To turn off message and your intercom light,
                  1. PRESS INTERCOM.
                  2. DIAL   #02.

                                              LCD Message List
                                      (Write attendant supplied messages here.)

         Dial Code                                              Message

                  0

                  1         Back At

                  2         Call

                  3

                  4

42                                                        Non-LCD Speakerphone Station User’s Guide
GCA70-248                                                                     Nonverbal Messaging

                                          LCD Message List
                                  (Write attendant supplied messages here.)

          Dial Code                                         Message

                5

                6

                7

                8

                9

Assist Button Message Delivery
      If you have preprogrammed an ASSIST button on your telephone, you can use it to
      send a message to your supervisor, asking for assistance while you are on a call. Your
      message shows in the supervisor’s telephone display.

            ·   To send a message for assistance,
                1. PRESS ASSIST button that you have programmed.
                2. PRESS DSS/BLF of the telephone user you need help from. (This
                   is not necessary when the desired extension number was stored
                   along with the ASSIST button programming.)
                3. If the assisting telephone is idle, a ring burst sounds and a
                   message appears in its display. If it is busy, the message appears
                   when it becomes idle.

Non-LCD Speakerphone Station User’s Guide                                                      43
Nonverbal Messaging                                                                          GCA70-248

Message Waiting Light and Messaging
      If your telephone is designated as a central message desk by the system or has
      message wait originate ability, you can turn on the message waiting light of any
      other telephone in the system.

          ·           To turn on the message waiting light at an idle telephone,
                      1. PRESS MESSAGE. (PRESS INTERCOM AND DIAL              *3       for
                         models 8112N, 8112S and 8124S).
                      2. DIAL extension number of station to be alerted. The message
                         waiting light of called station will flash.

              ·       To turn off the message waiting light at a busy or idle
                      station,
                      1. PRESS MESSAGE. (PRESS INTERCOM AND DIAL              #3       for
                         models 8112N, 8112S and 8124S).
                      2. DIAL extension number of station that was alerted. The message
                         waiting light of called station will turn off.

              ·       To turn off the message waiting light during
                      message-delivering conversation,
                      1. PRESS INTERCOM.

                  ·   To receive a message at an alert
                      1. OBSERVE flashing message waiting light.
                      2. PRESS MESSAGE. (PRESS INTERCOM AND HOLD for models
                         8112N, 8112S and 8124S). Connection to the station that left
                         message is automatic.

44                                                   Non-LCD Speakerphone Station User’s Guide
GCA70-248                                                                         Programming

     6                  Programming

DSS Numbers
      Storing another station at a DSS/BLF programmable location on your telephone
      allows you to monitor that station, dial with the press of one button, or pick up or
      hold calls at that station quickly and conveniently.

            ·   To store an intercom extension number as a DSS number,
                proceed as follows:

       NOTE: Storing DSS numbers at button locations will overwrite any previously
         stored numbers.

                1. PRESS INTERCOM.
                2. DIAL   **3.
                3. PRESS programmable button to choose location.
                4. DIAL extension number.
                5. PRESS next location button AND STORE next DSS number.
                6. REPEAT the previous step until all DSS numbers are stored, OR
                   PRESS SPEAKER to end.

                                         CAUTION
      Do not attempt to program interactive buttons; doing so causes the system to
        make features unavailable. If interactive buttons are inadvertently pro-
      grammed, you can retrieve their original functions in the following manner:
                         1. PRESS INTERCOM AND DIAL **1
                      2. PRESS desired interactive button to reprogram
        3. DIAL     91 , 92 , or 93            to program buttons from left to right.

Non-LCD Speakerphone Station User’s Guide                                                    45
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