Public Toilets In Managed Stations - Design Manual NR/GN/CIV/200/04 - Network Rail

 
Public Toilets In Managed Stations - Design Manual NR/GN/CIV/200/04 - Network Rail
Design Manual
NR/GN/CIV/200/04

Public Toilets
In Managed Stations
Public Toilets In Managed Stations - Design Manual NR/GN/CIV/200/04 - Network Rail
Public Toilets In Managed Stations - Design Manual NR/GN/CIV/200/04 - Network Rail
Design Guidelines

Document Varification                                                           Managed Stations WC’s
                                                                                    NR/GN/CIV/200/04
                                                                                  Issued: October 2020
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Authorisation
                                                        Revision Information
Name              Department or Role
                                                        Version:             1.0
Anthony Dewar     Professional Head                     Date issued:         October 2020
                  Buildings & Architecture, Technical
                  Authority                             Description of changes:
                                                        First issue

Frank Anatole     Principal Architect
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Landolt + Brown   Architects                            arising there from.

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Public Toilets In Managed Stations - Design Manual NR/GN/CIV/200/04 - Network Rail
Preface                                                                                                                                                                Design Guidelines
                                                                                                                                                                  Managed Stations WC’s
                                                                                                                                                                      NR/GN/CIV/200/04
                                                                                                                                                                   Issued: October 2020

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What do we mean by ‘world class’?           this context, world class is very much      are exactly the right sort of ‘world
                                            related to durability and robustness over   class’ Network Rail is looking for. Tough,
As part of Network Rail’s commitment        time.                                       robust, well-built, well ventilated, and all
to putting passengers first, its senior                                                 beautiful in their own way.
station’s team set an objective to          We therefore asked ourselves two
provide world class WC facilities           simple questions: Firstly, we asked         (continued overleaf)
as toilets are upgraded in Managed          where have we seen outstanding public
Stations over the next few years.           conveniences in a demanding public
                                            setting that have stood the test of time.
World class means many different            Our team looked at many examples
                                                                                                                                       Rothesay Pier Public WC’s, Isle of Bute.
things to different people. For some        from across the UK and in particular we                                                    Image: Mike Nettleship
it might mean gold taps and veined          were impressed by the historic loos at
marble, while for others it could be        the Rothesay West Pier on the Isle of
pared back minimalism where lights,         Bute. Here the weighty sanitaryware,
taps, switches and drainage points are      glazed brick, glistening copper pipes
hidden from view and operated by a          and robust fittings speak of timeless
discrete wave of the hand. What seems       quality and the planted central urn is as
most important is that ‘world class’        joyful as it is unexpected.
should be intrinsically linked to context
and use. Our major stations have a very     As a more recent example we cited the
particular set of requirements; their       Barbican loos by architects Chamberlin,
use is unusually intense and continuous     Powell and Bon with their immaculately
all day and well into the night. In many    detailed terrazzo giving a sense of
instances there are too few fittings        elegant permanence. Both are now
and little available space to provide       listed for good reason. The newer loos
more, in the short-term at least. They      at the V&A Members’ Room by Carmody
therefore have to work exceptionally        Groarke architects share many of the
hard in the most demanding of settings      timeless qualities of the older, listed
where, despite best efforts to clean        loos, but brought up to date with a
and monitor them, crime and antisocial      contemporary approach to details,           V&A Members’ Room WC’s by Carmody Groarke.     The Barbican WC’s by Chamberlin, Powell and Bon.
behavior are an unfortunate reality. In     materials and fittings. These examples      Image: Rory Gardiner                           Image: Marissa V, Flickr
Public Toilets In Managed Stations - Design Manual NR/GN/CIV/200/04 - Network Rail
Preface                                                                                                                                                      Design Guidelines
                                                                                                                                                        Managed Stations WC’s
                                                                                                                                                            NR/GN/CIV/200/04
                                                                                                                                                          Issued: October 2020

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Secondly, we asked whether the railway       sink and WC fittings, tough but elegant
itself had its own historic precedents       sanitaryware which feels ‘built in’ rather
that shared some of the timeless quality     than ‘fitted out’. Cubicles are formed
we see at Rothesay, the Barbican             out of full-height solid walls, not wafer-
and the V&A. The answer, of course,          thin, rattling partitions, giving a sense of
is yes. Peckham Rye’s extraordinary          privacy and dignity rarely found in most
loos, hidden from view for decades           modern, laminate-lined public WC’s.
but now lovingly restored are a case-
study in beautifully detailed mosaic         Our new loos need to be of today, not
and glazed brick with full height            copies of a previous era, but there are
cubicles, heavy doors and their own          strong clues in these tough, elegant,
substantial porcelain and brass fittings.    timeless loos which we can learn
The loos at South End Green are no           from as we develop new, sustainable,
less magnificent and there is another        world class station facilities which put
example at Manchester Victoria; this         passengers first.
has been modified over time but the
essence of these elegant old loos is still
visible. We have also seen fragments of
wonderful art nouveau wall tiles in the
basement at Charing Cross. No doubt
more will reveal themselves over time.                                                      Top: Manchester Victoria WC’s.    Peckham Rye Station Toilets. Image: Benedict
                                                                                            Image: Network Rail               O’Looney Architects
There is a great deal of similarity
                                                                                            Above: South End Green WC’s.
between these examples. Several use
                                                                                            Image: London Less Travelled,
glazed ceramic walls of one type or                                                         Flickr
another – tiles, glazed brick, mosaic
and in many instances wall and floor                                                        Right: Original Tiling, Charing
                                                                                            Cross Station. Image: Network
corners are curved to make them tough
                                                                                            Rail
enough to take knocks and bumps,
as well as making them easy to clean.
Each one has (or at least had) weighty
Public Toilets In Managed Stations - Design Manual NR/GN/CIV/200/04 - Network Rail
How to use this document                                                                                                                                                                     Design Guidelines
                                                                                                                                                                                        Managed Stations WC’s
                                                                                                                                                                                            NR/GN/CIV/200/04
                                                                                                                                                                                          Issued: October 2020

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Purpose

The Network Rail Design Guidance for Public Toilets
in Managed Stations is intended to provide a
consistent approach to design quality across the
Managed Stations Portfolio.

Scope

The intended audience for the Design Guidelines are
architects, designers, project managers, project
sponsors and others involved in designing WC’s for
Network Rail.

The Design Guidelines are contained in a single
document divided over six sections:

                 1                             2                                     3                                4                                   5                                  6
Section 1                       Section 2                              Section 3                          Section 4                         Section 5                          Section 6
Introduction and Guiding        Capacity and User Groups               Space Planning Guidance for        Services Coordination             Wayfinding and Information         Materials, Fixtures, and Finishes
Principles                                                             Facilities
                                Calculating appropriate levels of                                         Strategic principles for the      Guidelines to provide a            Preferred materials palette,
Provides a background for       provision, including the gender        Provides information on            integration of water supply       hierarchy of signage, including    lighting, planting, and a selection
the need for design guidance,   split and number of appliances         dimensions and layouts for key     and drainage, ventilation,        logos for individual facilities,   of appropriate fittings and
the document’s purpose and      required. Providing unisex and         WC components, circulation         power, fire safety and lighting   supergraphics, customer            finishes for key components.
intended audience, along with   accessible facilities for all users.   and activity spaces in all types   including primary servicing and   feedback tablets and wider
guiding principles for design                                          of facility.                       maintenance routing.              station information.
development.
Public Toilets In Managed Stations - Design Manual NR/GN/CIV/200/04 - Network Rail
Contents                                                                                                                         Design Guidelines
                                                                                                                            Managed Stations WC’s
                                                                                                                                NR/GN/CIV/200/04
                                                                                                                              Issued: October 2020

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      Section 1                     Page   3.10   Circulation Spaces                 31   5.5    Pictograms                            51
1.0   Introduction                         3.11   Entrance Spaces                    32   5.6    Supergraphics                         52
                                           3.12   Accessible Toilet and Baby-        33   5.7    Unisex Facilities                     53
1.1   Background                       9          Changing                                5.8    Appliance Identification              54
1.2   Guiding Principles              10   3.13   Ambulant Accessible / Gender-     34    5.9    Additional Customer                   55
                                                  Neutral Toilet                                 Information
                                           3.14   Changing Places Toilet            35    5.10   Attendant Signage and                 56
      Section 2                     Page   3.15   Assistance Dog Spending Areas     36           Customer Feedback
2.0   Capacity and User Groups             3.16   Attendant and Cleaners’           37    5.11   Station Information                    57
                                                  Facilities
2.1   User Groups                     12
2.2   Calculating Provision           13                                                         Section 6                           Page
2.3   Calculating Provision           14          Section 4                        Page   6.0    Materials, Fixtures, and
      (Alternative Method)                 4.0    Services Coordination                          Finishes
2.4   Quantity of Appliances          16
2.5   Unisex Facilities               17   4.1    Services Approach and Safety      39    6.1    Sanitaryware                          60
                                           4.2    Service Corridors and Ceilings    40    6.2    Material Palette                      61
                                           4.3    Floor Access Hatches and          41    6.3    Cubicles                              62
      Section 3                     Page          Drainage                                6.4    Wash Troughs                          63
3.0   Space Planning Guidance for          4.4    Wash Troughs and Vanity Units     42    6.5    Flooring                              64
      Facilities                           4.5    Lighting                          43    6.6    Lighting                              66
                                                                                          6.7    Planting                              67
3.1   Cubicle Sizes                  20
3.2   Cubicle Assembly                21          Section 5                        Page
3.3   Female Cubicles                23    5.0    Wayfinding and Information                     Appendices                          Page
3.4   Ambulant Cubicles              24
3.5   Enlarged Cubicles              25    5.1    Wayfinding                        45    A      Relevant Standards and                69
3.6   Family Toilets                 26    5.2    NR Wayfinding Design              46           Guidance
3.7   Urinals                        27           Guidelines                              B      Acknowledgements                      70
3.8   Wash Troughs                   28    5.3    Progressive Disclosure            48    C      Supplier References                   71
3.9   Activity Spaces                30    5.4    Statutory Signs                   50
Public Toilets In Managed Stations - Design Manual NR/GN/CIV/200/04 - Network Rail
Public Toilets In Managed Stations
Introduction and Guiding Principles   1
Public Toilets In Managed Stations - Design Manual NR/GN/CIV/200/04 - Network Rail
Introduction and Guiding Principles                                                                                                                            Design Guidelines
                                                                                                                                                          Managed Stations WC’s
                                                                                                                                                              NR/GN/CIV/200/04

1.1 Background                                                                                                                                              Issued: October 2020

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The Design Guidance for Public Toilets       with Design Council and senior Network     The timing is therefore ideal for the
in Managed Stations is intended to           Rail representatives. This project         preparation of a design guide which
promote a common design approach             represents a step-change                   can be used by project sponsors,
based on the principle of ‘putting           in design quality and environmental        project managers, designers and key
passengers first’ across the Managed         conditions within one of the UK’s          stakeholders involved in WC
Stations portfolio.                          most heavily used stations. Customer       upgrade projects in the near future.
                                             feedback has been closely monitored
Network Rail is in the process               since opening and has been                 A number of British Standards and
of updating several of its design            overwhelmingly positive.                   UK Building Regulations are quoted
guidance documents. As part of this,                                                    throughout this document. Where
design guidance for public toilets in        Similar upgrade projects led by            British Standards are codes of
managed stations has been prepared           the same team are currently being          practice, they take the form of
in anticipation of the upgrade of such       developed at London Bridge and London      guidance and recommendations.
facilities at several stations in the near   Charing Cross, providing a wider range
future.                                      of site conditions against which to test
                                             and refine the design approach to suit
Customer feedback clearly indicates          varying constraints and user patterns.
that the quality, security and
environment within station WC’s is a         A set of guiding design principles
major factor in customer satisfaction. In    has been established through the
recent years, the move towards free-         development of these pilot projects
to-use WC’s - whilst broadly welcomed        and important lessons have been learnt
by the travelling public - has led to a      from customer and staff feedback.
significant uplift in user numbers and
changes in user behaviour, which are         There have also been long-term
putting added pressure on existing           implications of change for station
facilities.                                  management and maintenance
                                             teams that need to be understood,
During 2019 Network Rail undertook           communicated and managed in any
a pilot WC upgrade project at London         future upgrade projects.
                                                                                                                                London Victoria WC’s - Landolt + Brown in
Victoria, based on a brief developed                                                                                            collaboration with artist Wendy Hardie.
                                                                                                                                Images: Peter Langdown
Public Toilets In Managed Stations - Design Manual NR/GN/CIV/200/04 - Network Rail
Introduction and Guiding Principles                                                                                                                       Design Guidelines
                                                                                                                                                     Managed Stations WC’s
                                                                                                                                                         NR/GN/CIV/200/04

1.2 Guiding Principles                                                                                                                                 Issued: October 2020

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                                             Putting Passengers First: 5 Guiding Principles of good WC Design

Initial briefing workshops
with Design Council,            Dignity                    Safety                     Resilience                 Accessibility                 Sustainability
design development for
London Victoria and the         Treating customers         Safety is fundamental      Managed Station WC’s       Network Rail should be        Network Rail is
careful appraisal of recent     with dignity has a         to good design. The        have abnormally high       seen as an exemplar           committed to reducing
passenger and staff             major impact on            removal of turnstiles      user numbers and a         organisation in terms of      carbon emissions
feedback have informed          customer satisfaction      is leading to increased    wide range of users.       fully accessible facilities   and minimising the
Network Rail’s guiding          and presents Network       antisocial and drug-       Designs must be robust,    that consider all user        consumption of natural
design principles.              Rail as a considerate,     related behaviours, and    easy to maintain and       groups and encourages         resources. Good
                                customer-focussed          terror threats are high.   have a long design life.   diversity and inclusion.      design should consider
Cosmetic upgrade                organisation. Good         Good design should         Good design should         Good design should            sustainability from the
will not enhance the            design should consider:    consider:                  incorporate:               include:                      outset and include:
customer experience
if user groups are not          • Adequate capacity for    • Terrorism threats        • Hard-wearing, easily     • Excellent wayfinding        • Materials which
catered for equally,              all user groups                                       cleaned and vandal         with clear, intuitive         minimise embodied
if air quality is poor,                                    • The risk of concealed      resistant materials,       circulation routes            carbon
maintenance is                  • An appropriate gender      drugs and weapons          fixtures and fittings
inadequate, or if the             balance                                                                        • Fully accessible            • Fittings which
design is not robust                                       • Emergency services       • Good maintenance           facilities                    minimise water
enough to cope with the         • Generous spatial           access                     access, provided                                         and detergent
intensity of use.                 standards                                             within dedicated         • Gender neutral                consumption
                                                           • The appropriate use        service zones where        facilities
Construction regularly          • Suitable levels of         of CCTV, good lighting     possible                                               • Low energy lighting
requires the closure and          privacy                    and the avoidance of                                • Excellent facilities for      sources
temporary relocation of                                      blind spots              • Construction detailing     children and childcare
WC facilities. This is costly   • Good air quality,                                     which minimises                                        • Exclusion of CFC’s and
and customer feedback             drainage capacity and    • Visible CCTV               cleaning and             • Changing Places               formaldehyde
is consistently negative.         well designed lighting     monitoring                 maintenance                toilets where possible
Consideration of extended                                                                                          for those requiring a       • Selection of materials
design life is therefore        • Customer feedback        • A robust fire safety                                  high level of assisted        from sustainable
essential in achieving            systems                    strategy                                              care                          sources
long-term value.
Public Toilets In Managed Stations
Capacity and User Groups             2
Capacity and User Groups                                                                                                                                            Design Guidelines
                                                                                                                                                               Managed Stations WC’s
                                                                                                                                                                   NR/GN/CIV/200/04

2.1 User Groups                                                                                                                                                  Issued: October 2020

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2.1.1 Diversity Impact Assessment           A) Family Toilet. Enabling a parent or      equal basis with other passengers, or
                                            carer, young child and baby to all use      whose mobility when using transport is
A Network Rail’s Diversity Impact           the same facility, a family toilet should   reduced due to age. [1c]
Assessment (DIA) should be undertaken       contain a screened WC, washbasin and
on an individual project basis to give      baby-changing unit with adjacent            With the increased mobility of disabled
due consideration to all user groups.[1a]   toddler seat. The inclusion of an           people and the UK’s ageing population,
                                            additional, smaller, WC for children        public toilets should contain accessible
2.1.2 Men and Women                         should be considered where space            provision as described on page 16. This
                                            allows. The cubicle and door should be      should include Changing Places toilets
Women require a higher level of public                                                  at larger stations.
                                            large enough to accommodate a double
toilet provision than men, as they          pushchair (see section 3.6).
require longer to use the toilet, and                                                   In areas such as stations, where people
have more reasons to use the toilet. [1b]   B) An enlarged toilet cubicle that can      are likely to be carrying luggage, step-    Louis Hellman, Queuing for the ladies, 1992,
                                            incorporate a baby changing unit, and       free access, additional circulation space   cartoon first published in Access by Design,
Women require twice as many                 can also be used by people who need         and larger cubicle sizes should all be      accessed February 17, 2020,
appliances as men to achieve equal          more space and by people with luggage                                                   www.louishellman.co.uk
                                                                                        considered.
waiting time (see section 2.2), and have    (see section 3.5).
historically been under-provided                                                                                                     1a. Under the Equality Act a DIA is the tool
with toilets, therefore it should not       Additional baby-changing options are        2.1.5 Gender Neutral see section 3.13        used by Network Rail to demonstrate its
                                                                                                                                     Public Sector Equality Duty responsibilities
be assumed that existing facilities         described in BS6465-4:2010, 10.2.3.                                                      are met.
for women are adequate in terms of                                                      2.1.6 Multi-Faith Facilities
quantity.                                                                               Sanitary accommodation respecting
                                                                                                                                     1b. Invisible Women- Gender neutral with
                                            2.1.4 Persons with disabilities and                                                      urinals. Caroline Criado Perez
                                            persons of reduced mobility (PRMs)          religious and faith sensitivities should
When calculating the numbers of                                                         be provided for where applicable,            1c. Commission Regulation (EU) No 1300/2014
appliances required, one urinal should      ‘Persons with disabilities and persons      however, the design and specification        (PRM TSI), 2.2 - Definition of ‘person with
be counted as equivalent to one WC.         of reduced mobility’ means any person       of such accommodation is beyond the
                                                                                                                                     disabilities and person with reduced mobility’
                                            who has a permanent or temporary            scope of this document. It is necessary
2.1.3 Children and Babies                   physical, mental, intellectual or           to obtain specialist advice for such
                                            sensory impairment which, in
Unisex baby-changing facilities should                                                  facilities. Contact:
                                            interaction with various barriers, may      multifaith@networkrail.co.uk
be provided, however, it is also            hinder their full and effective use of
advantageous to provide baby-               transport on an
changing facilities within separate-sex
areas. This can be achieved using:
Capacity and User Groups                                                                                                                                                                                                                                                                               Design Guidelines
                                                                                                                                                                                                                                                                                                  Managed Stations WC’s
                                                                                                                                                                                                                                                                                                      NR/GN/CIV/200/04

2.2 Calculating Provision                                                                                                                                                                                                                                                                           Issued: October 2020

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The levels of WC provision required will           provided as male units.                   WC counts at three London stations                                                                                                                                        AM
                                                                                                                                                                                                                                                                        WC Usage 05/11/19                                                             PM
                                                                                                                                                                                                                                                                      Peak                                                                           Peak
be affected by several factors across                                                        show a pattern in WC usage on a

                                                                                                                                                                 Average WC count on Thu 05/11/19
stations; the calculations shown here              To calculate the provision required for   typical weekday, with two peaks at                                                                     1200
are indicative only and WC provision               female/male WC’s:                         11:00 - 12:00 and 18:00 - 19:00. WC’s are
                                                                                                                                                                                                     800
should be considered on an individual                                                        more frequently visited in the PM peak,
station basis.                                     Total units required x 2/3 = Female       despite greater passenger numbers in                                                                    400
                                                   Units                                     the AM peak.                                                                                                  0
Network Rail’s recommends that 1 unit              Total units required x 1/3 = Male Units

                                                                                                                                                                                                                00:00 - 01:00
                                                                                                                                                                                                                                02:00 - 03:00
                                                                                                                                                                                                                                                04:00 - 05:00
                                                                                                                                                                                                                                                                06:00 - 07:00
                                                                                                                                                                                                                                                                                08:00 - 09:00
                                                                                                                                                                                                                                                                                                10:00 - 11:00
                                                                                                                                                                                                                                                                                                                12:00 - 13:00
                                                                                                                                                                                                                                                                                                                                14:00 - 15:00
                                                                                                                                                                                                                                                                                                                                                16:00 - 17:00
                                                                                                                                                                                                                                                                                                                                                                18:00 -19:00
                                                                                                                                                                                                                                                                                                                                                                               20:00 -21:00
                                                                                                                                                                                                                                                                                                                                                                                              22:00 -23:00
(WC/urinal) be provided per 2500 -                                                           Counts over a one week duration show                                                                                                                                               Series1                    Series2                    Series3

3000 passengers of daily throughput.               These calculations are only for the       that patterns of usage vary depending
                                                   provision of separate-sex facilities;     on the location of each station. Stations
Therefore, the recommended method                  unisex facilities should be provided in   serving financial districts see highest
for calculating provision is as follows:           addition to the calculated ‘total units   WC usage on a Friday, with significantly
                                                                                             less usage on weekends. Stations with                               Fig. 01 - Hourly Variation in WC Usage
                                                   required’ (see section 2.4).
                                                                                                                                                                                                                                                                                WC Weekly Usage
AM 3 hour peak x 4 = Daily peak Daily                                                        a greater proportion of leisure travellers
peak / 3000 = Total units required                                                           see a gradual increase in WC usage
                                                                                                                                                                                                    1.2

                                                                                                                                                                 proportion of busiest day
                                                   Further guidance on calculating
                                                                                                                                                                                                     1    1.0
                                                   provision is available within BS6465-     throughout the week, with highest WC

                                                                                                                                                                     WC Usage as a
The ‘AM 3 hour peak’ is the total number                                                                                                                                                            0.8   0.8
                                                   4:2010, and BS6465-1:2006.                usage on a Saturday.
of passenger entries/exits on a typical                                                                                                                                                             0.6   0.6
weekday between 07:00 - 09:59.                                                               The   quantity of separate-sex WC’sWCand
                                                                                                                                   Weekly Usage                                                     0.4   0.4
                                                     Example                                                  1.2
                                                                                             the gender split should be considered
                                                                                                                                                               0.2 0.2
                                                                                                                                                                 WC Weekly Usage
The average time a person takes to use                                                       on an individual station basis. In certain WC Weekly0 Usage
                                                                                                                1                   1.2                               0Monday Tuesday Wednesday Thursday Friday Saturday                                                                                                                                                                      Sunday

                                                                                                                                                                                                                                                                                Wed
the facilities should be taken as 1.5

                                                                                                                                                                                                                Mon
                                                     Liverpool Street Station                circumstances the level1.2of provision

                                                                                                                                                                                                                                                                                                                                                                                                   Sun
                                                                                                                                                                                                                                                                                                           Thu
                                                                                                                                                                                                                                                Tue

                                                                                                                                                                                                                                                                                                                                                                       Sat
                                                                                                              0.8                                                                            Series1      Series2  Series3

                                                                                                                                                                                                                                                                                                                                         Fri
                                                                                                                                      1

minutes for women and 0.75 minutes                                                           for each gender 0.6may need     to be  0.8
                                                                                                                         1
for men. [2] Therefore, assuming an equal            AM 3 hour peak arrivals and             varied to accommodate        passenger
                                                                                                              0.4
                                                                                                                       0.8          0.6                    Fig. 02 - Daily Variation in WC Usage
number of male and female users, there               departures = 79,687 (2017)              demographics, particularly       in stations
                                                                                                              0.2
should be twice as many female units                 79,687 x 4 = 318,748 daily peak                                   0.6
                                                                                             where there are both significantly more
                                                                                                                                    0.4

                                                     318,478 / 3000 = 106 total units
                                                                                                                0                   0.2                    Key:
                                                                                             male customers duringMonday the
                                                                                                                       0.4
                                                                                                                               week,
                                                                                                                            Tuesday         and Thursday Friday Saturday Sunday
                                                                                                                                        Wednesday

                                                                                             a significant decrease in 0.2 passenger  0 Series1
                                                                                                                                           Monday
                                                                                                                                                   Series2
                                                                                                                                                    Tuesday
                                                                                                                                                                 London
                                                                                                                                                               Series3
                                                                                                                                                             Wednesday
                                                                                                                                                                                   Waterloo
                                                                                                                                                                            Thursday      Friday       Saturday   Sunday
                                                     106 x 2/3 = 71 female units             numbers at the weekend      0 (e.g. London
2. BS6465-4:2010, 11.2.3.4.3 Time a person takes                                                                                                                 London
                                                                                                                                                               Series1             Charing
                                                                                                                                                                              Series2        Series3 Cross
                                                     106 x 1/3 = 35 male units               Cannon Street).
                                                                                                                             Monday       Tuesday Wednesday  Thursday       Friday     Saturday       Sunday

to use the facilities                                                                                                                              Series1
                                                                                                                                                                 London
                                                                                                                                                               Series2
                                                                                                                                                                                   Cannon Street
                                                                                                                                                                               Series3
Capacity and User Groups                                                                                                                                                                                                                                Design Guidelines
                                                                                                                                                                                                                                                   Managed Stations WC’s
                                                                                                                                                                                                                                                       NR/GN/CIV/200/04

2.3 Calculating Provision (Alternative Method)                                                                                                                                                                                                       Issued: October 2020

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An alternative method for calculating              Extrapolating figures on WC usage over                                                                                                           AM                                                                     PM

                                                                                                                                           and departing passengers (%)
                                                                                                                                           WC Arrival Rate of all arriving
WC provision can be found in                       a one week period gives an approximate       Example                                                                      9.0%
                                                                                                                                                                                                   Peak                                  Chart Title
                                                                                                                                                                                                                                                                          Peak

BS6465-4:2010. This equation is used               number of users for a year, and a                                                                                           8
                                                                                                                                                                             8.0%

                                                                                                                                                                             7.0%

to determine provision in all public               corresponding average arrival rate           Liverpool Street Station                                                        6
                                                                                                                                                                             6.0%

                                                                                                                                                                             5.0%
environments and is not specific to rail           (i.e. the percentage of the number of                                                                                        4
                                                                                                                                                                             4.0%

stations, therefore it is recommended              potential users likely to use the WC’s).     AM 1 hour peak arrivals and                                                  3.0%

                                                                                                departures = 37,319 (2017)                                                      2
                                                                                                                                                                             2.0%

to use the Network Rail method as                                                                                                                                            1.0%

described on the previous page. The                London Waterloo: 6.5%                        U = 37,319 / 2 = 18,660                                                        0
                                                                                                                                                                             0.0%

                                                                                                                                                                                         07:00 - 08:00

                                                                                                                                                                                                         09:00 - 10:00

                                                                                                                                                                                                                         11:00 - 12:00

                                                                                                                                                                                                                                         13:00 - 14:00

                                                                                                                                                                                                                                                          15:00 - 16:00

                                                                                                                                                                                                                                                                           17:00 - 18:00

                                                                                                                                                                                                                                                                                           19:00 - 20:00

                                                                                                                                                                                                                                                                                                             21:00 - 22:00

                                                                                                                                                                                                                                                                                                                             23:00 - 00:00
level of provision in stations should              London Charing Cross: 8.1%                   A = 9%
always exceed the requirements as                  London Cannon Street: 4.4%                   T = 0.75 or 1.5 minutes
calculated using the below method.                                                              P = 60 minutes
                                                   Following the upgrade to the WC’s at
N = (U x A x T) / P                                London Victoria, the arrival rate has        Female Units:
                                                                                                                                                                         London Waterloo
                                                   increased significantly as customer          (18,660 x 0.09 x 1.5) / 60 = 42
N = Total units                                    perceptions of the WC’s improve. For                                                    Fig. 03 - Hourly Variation in Arrival Rate
U = Total potential users                          the purposes of calculation, the arrival     Male Units:
A = Arrival rate, i.e. the percentage (as          rate in stations is assumed to be 9%.        (18,660 x 0.09 x 0.75) / 60 = 21
a decimal fraction) of the number of                                                                                                                                           25

                                                                                                                                           users (thousands)
                                                                                                                                            Numbers of WC
potential users (U ) likely to use the WC’s        Fig. 04 shows that WC usage at London                                                                                       20
in a given period (P );                            Waterloo is 50% greater amongst men        for WC’s. Non-travellers using the
                                                                                                                                                                                15
T is the time a person takes to use the            than women during the week, with           station (up to a third of station users in
                                                                                                                                                                                10
facilities (in minutes);                           equal numbers of men and women             some instances) should be considered.
                                                                                                                                                                                    5
P is the period of time used for                   using WC’s at the weekend.                                                                                                       0
measurement (in minutes).

                                                                                                                                                                                                                                   Wed
                                                                                                                                                                                        Mon

                                                                                                                                                                                                                                                                                                                             Sun
                                                                                                                                                                                                                                                         Thu
                                                                                                                                                                                                          Tue

                                                                                                                                                                                                                                                                                                           Sat
                                                                                                                                                                                                                                                                               Fri
                                                   For the purposes of calculation, it is
The number of units required for male              assumed that equal numbers of men
                                                                                                                                                                         Combined
and female WC’s should be calculated               and women will require use of the WC’s.
                                                                                                                                                                         Male
separately as T (time a person takes to
                                                                                                                                                                         Female
use the facility) is 0.75 minutes for men          Stations serving long distance
and 1.5 minutes for women. [3]                     destinations are likely to see longer
                                                                                                                                           Fig. 04 - WC Usage by Gender - London
                                                   dwell times, and an increased demand
3. BS6465-4:2010, 11.2.3.4.3 Time a person takes                                                                                           Waterloo
to use the facilities
Capacity and User Groups                                                                                                                               Design Guidelines
                                                                                                                                                  Managed Stations WC’s
                                                                                                                                                      NR/GN/CIV/200/04

2.4 Quantity of appliances required                                                                                                                 Issued: October 2020

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In general, one urinal should be             Where two or more washbasins are
counted as equivalent to one WC when         provided, at least one washbasin (and          Example
calculating the numbers of appliances        soap dispenser if separate) with its rim
required. The following refers only to the   between 720 mm and 750 mm above                Prior calculations (see page 12)
quantity of appliances within separate-      finished floor level should be provided        determined 35 male units and 71
sex facilities.                              for use by children and people of              female units required.
                                             short stature (Fig 05). [6] Additionally, a
When calculating the number of               minimum of one urinal should be fitted         Male Units:
appliances required in male facilities,      at low level for children and people of        35 (Total) / 5 = 7 WC’s
every male toilet should have at least       short stature (Fig. 06). [7]                   35 (Total) - 7 WC’s = 28 urinals
                                                                                            Male Washbasins:                            Fig. 05
one WC, and at least one WC per 4
urinals or part thereof. [4]                 Where there are four or more WC                7 WC’s / 2 = 3.5 > 4 min.
                                             cubicles in separate-sex toilet                28 Urinals / 5 = 5.6 > 6 min.
To determine the number of WC’s and          accommodation, one of these should be          4 + 6 = Min. 10 washbasins
urinals required:                            an enlarged cubicle (1200 mm minimum
Total units required / 5 = WC’s              width) for use by people who need extra        Female Units:
required (round up to integer)               space (Fig 05). [8]                            71 Total = 71 WC’s
Total units - WC’s = Urinals required                                                       Female Washbasins:
                                             Requirements for cubicles, urinals             71 WC’s / 2 = 35.5 > = Min. 36
It is recommended to provide one             and washbasins for wheelchair users            washbasins
washbasin for every WC, however,             and people with ambulant mobility
                                                                                                                                        Fig. 06
where space is particularly constrained,     impairments are described overleaf.
it is acceptable to provide one
washbasin for every two WC’s (Fig. 05).      Guidance on space planning for                     Key                      Child height
[5]
                                             separate-sex cubicles, urinals and                                          washbasin
                                             washbasins can be found in Section 3                                        Standard
A minimum of one washbasin should be         of this document.                                                           washbasin                         Standard
provided for every five urinals (Fig. 06).                                                                                                                 cubicle
[5]                                                                                                                      Standard
                                                                                                                         urinal                            Enlarged
                                             6. BS6465-4:2010, 19.10.1.3 Hand washing
4. BS6465-4:2010, 10.1.3 Men and women       7. BS6465-1:2006, 5.3.2.9 General provisions                                                                  cubicle
                                                                                                                         Child height
5. BS6465-4:2010, 19.10.1.1 Hand washing     8. BS6465-4:2010, 10.3.2 Disabled people                                    urinal
Capacity and User Groups                                                                                                                                  Design Guidelines
                                                                                                                                                     Managed Stations WC’s
                                                                                                                                                         NR/GN/CIV/200/04

2.4 Quantity of appliances required (continued)                                                                                                        Issued: October 2020

                                                                                                                                                                     16/72

Separate-sex facilities should provide         rails fitted on either side of a urinal      Guidance on space planning for
WC’s, urinals, and washbasins                  where stall privacy dividers are not         cubicles, urinals and washbasins for
accessible to people with ambulant             fitted, in accordance with Fig. 47 of        wheelchair users and people with
mobility impairments. Where                    BS8300-2:2018. It is preferable to           ambulant mobility impairments can be
applicable, male facilities should also        provide vertical grab rails in addition to   found in Section 3 of this document.             or
provide urinals and washbasins                 stall privacy dividers as shown on page
accessible to wheelchair users.                26 of this document.

Accessible WC compartments                     Separate-sex facilities should provide
for people with ambulant mobility              washbasins with various rim heights
impairments, often referred to as              above finished floor level as follows:
‘ambulant cubicles’, should make up
                                                                                            Key                  Accessible        Fig. 07
10% of cubicles, with a minimum of one         • For people with ambulant mobility                               washbasin
(Fig. 07). [9] Example layouts for               impairments, between 780 mm and
                                                 800 mm                                                          Ambulant
ambulant cubicles are provided in                                                                                washbasin
section 3.4 of this document.                  • For use by children and people of
                                                 short stature, between 720 mm and                               Standard
                                                                                                                 washbasin
A minimum of one urinal accessible               750 mm
to people with ambulant mobility               • Where a wheelchair accessible                                   Child height                or
impairments should be provided in                urinal is provided, one washbasin                               washbasin
male separate-sex facilities. In addition,       with its rim between 680 mm and                                 Accessible
a minimum of one urinal accessible to            700 mm above finished floor level                               urinal
wheelchair users should be provided              should also be provided. [10]
where separate-sex facilities are                                                                                Ambulant          Fig. 08
                                                                                                                 urinal
wheelchair accessible (Fig. 08).               Where it is impractical to provide
                                               washbasins at more than two heights,                              Standard
Urinals accessible to wheelchair users         the lowest height required in that                                urinal                           Standard
and people with ambulant mobility              instance should be provided in addition                                                            cubicle
                                                                                                                 Child height
impairments should have vertical grab          to standard washbasins with rim 850                               urinal
                                                                                                                                                  Enlarged
                                               mm above finished floor level (Fig. 08).                          Ambulant                         cubicle
9. BS6465-4:2010, 10.1.3 Men and women
10. BS8300-2:2018, 18.5.4 Accessible urinals                                                                     cubicle
Capacity and User Groups                                                                                                                                                    Design Guidelines
                                                                                                                                                                       Managed Stations WC’s
                                                                                                                                                                           NR/GN/CIV/200/04

2.5 Accessible and Unisex Facilities                                                                                                                                     Issued: October 2020

                                                                                                                                                                                         17/72

Accessible and gender-neutral            Where only one of any unisex/                                                                           Guidance on space planning for unisex
sanitary accommodation should be         accessible facility is provided, it should                                                              facilities can be found in Section 3 of
provided for those that require it;      be designed for right-hand transfer.                   Unisex               Unisex         Unisex       this document.
providing the equitable provision with   Where more than one of any unisex                    Accessible         Accessible Baby   Ambulant
                                                                                                Toilet              Changing        Toilet
the same level of dignity as separate-   facility can be accommodated, a choice
sex facilities.                          of left-hand and right-hand transfer
                                         layouts should be provided. In large
Passenger throughput in stations may     stations, it is recommended that unisex
determine the quantity of unisex and     accessible toilets are provided for                Fig. 09 - Required
accessible facilities that are to be     both left-hand and right-hand transfer
provided. The following list describes   to accommodate as wide a range as
the minimum requirements and             possible of assisted and independent
additional recommended facilities:       disabled users. [11]

Required in all stations:                The unisex accessible toilet and unisex
• A minimum of one unisex accessible     accessible baby changing facility have
  toilet.                                previously often been incorporated
• A minimum of one unisex accessible     within the same room. These facilities                                                               Dedicated
  baby changing facility.                                                                       Unisex               Unisex         Unisex
                                         should be provided in separate rooms                 Accessible         Accessible Baby   Ambulant
                                                                                                                                               Gender-
• A minimum of one unisex toilet         to safeguard the availability of the toilet            Toilet              Changing        Toilet
                                                                                                                                               Neutral
                                                                                                                                                Toilet          Changing Places Toilet
  for people with ambulant mobility      for those who need it. It is desirable, but
  impairments.                           not mandatory, for the accessible baby
                                         changing facility to incorporate a WC. [12]
Recommended in all stations:
                                         Guidance on how to control access
• A minimum of one dedicated gender-     to accessible and unisex facilities is
  neutral self-contained toilet.         provided overleaf.                                 Fig. 10 - Recommended

Recommended in Category A stations:
                                         11. BS8300-2:2018, 20.2.8 Toilet accommodation
                                         12. BS8300-2:2018, 18.4 Accessible baby changing
• Changing Places toilet (see 3.14).     facilities
Capacity and User Groups                                                                                                                                                        Design Guidelines
                                                                                                                                                                           Managed Stations WC’s
                                                                                                                                                                               NR/GN/CIV/200/04

2.5 Accessible and Unisex Facilities (continued)                                                                                                                             Issued: October 2020

                                                                                                                                                                                             18/72

Accessible sanitary accommodation             Unisex sanitary accommodation that is            Accessible/Unisex                 Access           2.5.2 Inclusive Wayfinding
may be misused for other purposes             not designed for use by PRMs, such as            Facility Type                     Control
such as baby feeding because no other         a dedicated gender-neutral WC, should                                                               Inclusive wayfinding is a key part of
alternatives are available. This is an        not have controlled access to safeguard                                                             the design of accessible and unisex
unsuitable location for such an activity      the availability of the facility for all those          Unisex Accessible          RADAR Lock       facilities, facilitating easier access for
and may prevent access for those that         who require it.                                         Toilet                                      persons of reduced mobility (PRMs).
require use of the accessible facilities.
                                              Specialist facilities such as a Changing                Unisex Accessible          RADAR Lock       Sufficient colour contrast between
All activities related to sanitary            Places toilet should be available and                   Baby Changing                               elements on signage should be
accommodation that may need to                fully operational for customers who                                                                 checked using the Light Reflectance
be carried out whilst in the station          require them. Where there is a risk of a                                                            Values (LRV) of each colour. Colours
                                                                                                      Unisex Ambulant            RADAR Lock
should be considered and provided             facility being mistreated by others                                                                 should meet the industry standard of a
                                                                                                      Toilet
for wherever possible. In this instance,      in the station, the facility should be                                                              minimum 70% LRV contrast between
it would be advantageous to provide           locked with a key or code particular to                                                             sign text/pictogram and background,
                                                                                                      Dedicated                  No controlled
a dedicated hygienic space with a             the station (not RADAR). Visitors should                                                            and comply with the contrast table as in
                                                                                                      Gender-Neutral             access
washbasin for those who might need to         be able to request the code, usually                                                                BS EN 16584-1:2017 Part 1: Contrast.
                                                                                                      Toilet
express milk or for parents who wish to       through an attendant, which relies on
be private.                                   a member of staff being available at all                Changing Places            Station          Wayfinding strategies should consider
                                              times.                                                  Toilet                     specific lock    the needs of blind and partially sighted
2.5.1 Access Control                                                                                                             (accessible on   people. Toilets should be provided with
                                                                                                                                 request)         repeater speakers from the public
Accessible and unisex sanitary                                                                                                                    address system so that people using
accommodation is often subject to                                                                                                                 WC facilities do not miss important
misuse by the general public due to                                                            Table 01 - Access Control for Unisex Facilities    information. [13]
the self-contained nature of these
facilities. For this reason, accessible                                                                                                           If braille signage is provided it sh ould
facilities should be fitted with controlled                                                                                                       be easy to locate and should be
access through use of a RADAR                                                                                                                     integrated as part of a sensory or
(Royal Association for Disability and                                                                                                             tactile trail provided to guide users to
Rehabilitation) approved lock.                                                                                                                    facilities.
                                              RADAR (Royal Association for Disability and
                                              Rehabilitation) approved lock and key                                                               13. BS8300-2:2018, 20.2.8 Toilet accommodation
Public Toilets In Managed Stations
Space Planning Guidance for Facilities   3
Space Planning Guidance for Facilities                                                                                                                                       Design Guidelines
                                                                                                                                                                        Managed Stations WC’s
                                                                                                                                                                            NR/GN/CIV/200/04

3.1 Cubicle Sizes                                                                                                                                                         Issued: October 2020

                                                                                                                                                                                        20/72

                                                                                            CL          925           CL                          CL            1075               CL
A variety of conditions will determine        Toilet paper dispensers should be                  (centre-to-centre)                                      (centre-to-centre)
the sizing of cubicles; the dimensions        provided in any reasonable position
                                                                                                                           75 min.                                                      75 min.
shown here are indicative only and are        outside the circle of clearance.
provided to assist with space planning.
                                                                                                        850                                                       1000
                                              Where passengers are likely to be
                                                                                                  (internal width)                                          (internal width)
In all instances capacity requirements        travelling with luggage, larger cubicles
should be considered alongside the            should be provided. Consideration
appropriate sizing of facilities, taking      should be given to stations with a high
into account the needs of all user groups.    proportion of leisure travellers and/or
                                              direct airport links. Cubicles ≥1000 mm
Cubicle size is critical to ensuring          in width can accommodate a luggage

                                                                                                                             (internal length)
                                                                                                         0

                                                                                                                                                            0
dignity for passengers; it is unlikely that   zone as shown. The overlap between

                                                                                                      45

                                                                                                                                                         45

                                                                                                                                                                                           (internal length)
                                                                                                     Ø

                                                                                                                                                        Ø
a cubicle of minimum width 800 mm             the luggage zone and activity space

                                                                                                                                   2025
                                                                                                                                                                        ≤150

                                                                                                                                                                                                 2125
will be satisfactory. Internal cubicle        should not exceed 150 mm, and the
dimensions should be within the range         luggage zone should not impinge on
shown in Figures 11 & 12. Additionally,       the circle of clearance. [15]
walls between cubicles should be flush
with the floor and use coved skirtings        Larger standard cubicles are distinct
(see overleaf), necessitating a minimum       from enlarged cubicles which have
partition wall depth of 75 mm.                separate requirements as described in
                                              section 3.5.
A circle of clearance within cubicles
should not be less than 450 mm in
diameter to enable the user to enter
                                                      Activity space [800 x 600]
the cubicle, turn round and close the                                                                   ≥700
door. No items either on the floor or                                                               (clear width)                                                 ≥700
                                                      Circle of clearance [Ø 450]
attached to the wall should encroach on                                                                                                                       (clear width)
the circle of clearance or space above
                                                      Luggage zone [350 x 900]
it. [14]
                                                                                         Fig. 11 - Minimum (recommended)                         Fig. 12 - Larger (recommended)
14. BS6465-4:2010, 19.8.1.2 Size                                                          cubicle dimensions 850 x 2025                          internal dimensions 1000 x 2125
15. BS6465-4:2010, 19.8.1.5 Size              Dimensions in millimetres
Space Planning Guidance for Facilities                                                                                                                                   Design Guidelines
                                                                                                                                                                    Managed Stations WC’s
                                                                                                                                                                        NR/GN/CIV/200/04

3.2 Cubicle Assembly                                                                                                                                                  Issued: October 2020

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To maximise dignity and privacy for                    glass panels on top of dividing walls,       CL                          CL                             925
users, walls between cubicles should                   continuing to finished ceiling level.
be flush with the floor. This requires a               Surfaces and ledges above eye level                                             FCL                                            FCL
partition wall depth of at least 75 mm                 (e.g. the top surface of cubicle dividers)
to accommodate coved skirting. Wall                    should be angled so that needles, knives                  ≥700                                          850
depth should be considered during                      and other potentially harmful objects              (clear door width)                             (internal width)
initial space planning as it will impact               cannot be stored there.
overall capacity, particularly in longer
runs. Cubicle doors should have a 125                  Doors should be hung to fall open,                                                      50
mm floor gap to provide ventilation and                so that vacancies are clearly visible.
assist with monitoring by staff.                       Doors should be fitted with a durable
                                                       locking system that is easily operable
Coved skirting (precast terrazzo) should               by people with limited manual dexterity,
form the base of cubicle wall systems,                 including handles where appropriate
projecting 75 mm from the internal wall                (e.g. ambulant cubicles). Locks should
surface. The cove should have a radius                 incorporate clearly visible colour coded
of 40-50 mm so as not to impinge on                    signage identifying whether a cubicle is

                                                                                                           2000
available floor space within the cubicle.              occupied or vacant.
Terrazzo skirting should contrast visually
with walls and floor (difference in light              Cubicles should contain two door hooks
reflectance value between surfaces ≥                   (which may also act as door stops), at
30 points). [16]                                       1400 mm and 1050 mm above finished
                                                       floor level. [17]
The tops of cubicle doors and dividing
walls should be a minimum of 2000 mm
                                                               Glass Panels above 2 m
above finished floor level. To increase                                                                                                                  R.40 -50

                                                                                                                          125

                                                                                                                                                                         125
privacy, it is recommended to install                                                                                                  FFL                                            FFL
                                                               Glass Backlit Light Panel
16. Approved Document M Volume 2, 2015, 0.26                                                                                         75 min.                                   225
Definitions                                                    Linear Ventilation Grille
17. BS8300-2:2018, 18.1.5 Clothes hooks, towel rails
and shelves                                            Dimensions in millimetres                    Fig. 13 - Cubicle elevation                     Fig. 14 - Cubicle section
Space Planning Guidance for Facilities                                                                                                              Design Guidelines
                                                                                                                                               Managed Stations WC’s
                                                                                                                                                   NR/GN/CIV/200/04

3.2 Cubicle Assembly (continued)                                                                                                                 Issued: October 2020

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Above 2000 mm, glass dividers between
cubicles provide a sense of containment
for users, increasing privacy and dignity.
                                                                                                              FCL

Air extracts should be provided on the
rear wall of all cubicles where practical,
with linear ventilation grilles coordinated
with cubicle dimensions.
                                                                                                              50
It is advantageous to provide backlit
                                                                                         2025                       Glass dividers between cubicles, London Victoria
light panels on the rear wall of cubicles                                                                           Station. Image: Peter Langdown
as this brings additional illumination to
the internal cubicle space, and
improves visibility from circulation
areas.

Continuous wall panels with service
                                                           2000

corridors to provide access from behind
are preferred, (see section 4.2),
however, where this is not possible, an
upper access panel will be required to
provide cistern access (see section 4.1).
                                                                                                                    Rear wall of cubicle, London Victoria Station.
                                                                                                                    Image: Peter Langdown
Further guidance on cubicle materials                600
and finishes can be found in section 6.3.      Service corridor
                                                  (see 4.2)
                                                                     R.40 -50

                                                                                                        125
                                                                                                              FFL
        Glass Panels above 2 m

        Glass Backlit Light Panel                                   Fig. 15 - Section through cubicle

        Linear Ventilation Grille             Dimensions in millimetres
Space Planning Guidance for Facilities                                                                                                                                    Design Guidelines
                                                                                                                                                                     Managed Stations WC’s
                                                                                                                                                                         NR/GN/CIV/200/04

3.3 Female Cubicles                                                                                                                                                    Issued: October 2020

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                                                                                                         925                                                  1075
Female cubicles should be designed                                                           CL
                                                                                                  (centre-to-centre)
                                                                                                                       CL                       CL
                                                                                                                                                       (centre-to-centre)
                                                                                                                                                                                CL
to accommodate space for sanitary
disposal bins (540mm x 210mm). [18]                                                               ≥400                                               ≥400

It should be noted that floor-standing                                                                   850                                                  1000
sanitary disposal bins will not be able                                                            (internal width)                                     (internal width)
to be positioned flush to the wall where
coved skirting is present.

WC pans may need to be positioned off-
centre relative to the cubicle in order
to accommodate sanitary disposal bins,

                                                                                                                            (internal width)
                                                                                                          0

                                                                                                                                                            0
                                                                                                         45

                                                                                                                                                       45

                                                                                                                                                                                      (internal width)
which should not be positioned such

                                                                                                      Ø

                                                                                                                                                      Ø
                                                                                                                                  2025
that access, or use of, other appliances                                                                                                                              ≤150

                                                                                                                                                                                            2125
is impaired. This may mean that a
wider cubicle is necessary to achieve
adequate clearance between the WC
pan and bin.

In addition to the space required for
sanitary disposal bins, female cubicles
might need to be larger than male
cubicles to accommodate the user’s                      Activity space [800 x 600]
shopping or baggage.
                                                        Circle of clearance [Ø 450]
                                                                                                         ≥700
Toilet paper dispensers should be                       Disposal bin space [210 x 540]               (clear width)
provided in any reasonable position                                                                                                                             ≥700
                                                                                                                                                            (clear width)
outside the circle of clearance.
                                                        Luggage zone [350 x 900]
                                                                                         Fig. 16 - Minimum (recommended)                        Fig. 17 - Larger (recommended)
18. BS6465-2:2017, Table 1 - Nominal appliance                                            internal dimensions 850 x 2025                       internal dimensions 1000 x 2125
spaces                                           Dimensions in millimetres
Space Planning Guidance for Facilities                                                                                                                                       Design Guidelines
                                                                                                                                                                        Managed Stations WC’s
                                                                                                                                                                            NR/GN/CIV/200/04

3.4 Ambulant Cubicles                                                                                                                                                     Issued: October 2020

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Accessible WC compartments                            The placement of ambulant cubicles                         800 - 1000                             >1000
for people with ambulant mobility                     should be considered as the outward
impairments, often referred to as                     opening door may affect circulation.                                                                 320             400
‘ambulant cubicles’, should make up                   For this reason, ambulant cubicles are
10% of cubicles (with a minimum of                    often located at the end of a run of                A                                    A
one). Where more than one ambulant                    cubicles, however, proximity to the WC
cubicle is provided, left and right                   entrance/exit should consider any
handed doors are to be provided. [19]                 persons of reduced mobility.

                                                                                                          ≥600

                                                                                                                                                                           ≥600
                                                                                                                   ≥200

                                                                                                                                                                 ≥200
Ambulant cubicles should be a                         Where WC cisterns cannot be used
minimum of 800 mm in width, and have                  as a shelf, a separate shelf surface
a minimum clearance of 750mm                          should be provided, 950 mm above
between the WC pan and internal door                  finished floor level, for colostomy bag

                                                                                                                                     ≥1500

                                                                                                                                                                                        ≥1500
face (activity space). Doors will be                  changing. [1] The provision of a shelf will
outward opening with a minimum clear                  need to be considered against security
width of 700 mm. [20]                                 requirements on an individual station
                                                      basis.
Ambulant cubicles 800 mm - 1000 mm
in width should be designed in                        Toilet paper dispensers should be
accordance with Fig. 46 of BS8300-                    provided in any reasonable position
2:2018. For cubicles >1000 mm the                     that does not impinge on grab rails.
arrangement of grab rails and WC pan
should be designed in accordance with
Fig. 39 of BS8300-2:2018.
                                                              Activity space [800 x 750]
                                                                                                                     ≥700                                 ≥700
                                                              Disposal bin space [210 x 540]                     (clear width)                        (clear width)
19. Guidance for the Provision of WC facilities for
Network Rail, 8.16 / 8.18
                                                        A     Shelf [285 x 185]
20. BS8300-2:2018, 18.5.3.3 WC compartments
or cubicles accessible by people with ambulant                                                      Fig. 18 - Ambulant cubicle with width    Fig. 19 - Ambulant cubicle with width
mobility impairments                                  Dimensions in millimetres                                 800 - 1000 mm                             >1000 mm
Space Planning Guidance for Facilities                                                                                                                          Design Guidelines
                                                                                                                                                           Managed Stations WC’s
                                                                                                                                                               NR/GN/CIV/200/04

3.5 Enlarged Cubicles                                                                                                                                        Issued: October 2020

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Enlarged cubicles of minimum width               with outward opening doors. Circulation             ≥1200                                         ≥1200
1200 mm should be provided where                 space leading to enlarged cubicles
four or more WC cubicles are provided            containing baby-changing units should
in a separate-sex area. [21] Enlarged            be a minimum of 1500 mm deep to allow
cubicles should be provided in addition          for people and pushchairs to pass.
to any requirements for cubicles
for people with ambulant mobility                Within enlarged cubicles with baby-                                                     B
impairments.                                     changing units it is preferable to provide
                                                 a washbasin and/or wall mounted
Enlarged cubicles are particularly               toddler seat with restraints where space

                                                                                                              0

                                                                                                                                                           0
beneficial in stations as they are               permits. Baby-changing units should be

                                                                                                           45

                                                                                                                                                        45
                                                                                                                           Variable

                                                                                                                                                                             Variable
                                                                                                          Ø

                                                                                                                                                       Ø
designed to accommodate passengers               mounted 750mm above finished floor
who require more space, including,               level. Requirements for a nappy disposal                                                A
but not limited to, pregnant women,              bin should be considered against station
older people, people with luggage or             security risks.
shopping, and people with children.

Enlarged cubicles can also incorporate
a baby-changing unit, although                           Activity space [800 x 600]
family toilets (see section 3.6) are the
preferred option when providing baby-                    Circle of clearance [Ø 450]
changing.
                                                         Disposal bin space [540 x 210]
Where enlarged cubicles do contain
                                                         Luggage zone [350 x 900]
a baby-changing unit, they should                                                                       ≥700                                         ≥700
be positioned at the end of a run of                                                                (clear width)                                (clear width)
                                                   A     Baby-changing unit [440 x 845]
cubicles to allow a pushchair to be
parked outside of the cubicle. It is
                                                   B     Toddler seat [350 x 305]
preferable for such cubicles to be fitted
                                                                                              Fig. 20 - Enlarged cubicle              Fig. 21 - Enlarged cubicle with baby-
21. BS6465-4:2010, 10.3.2 d) - Disabled people   Dimensions in millimetres                                                                         changing unit
Space Planning Guidance for Facilities                                                                                                                                Design Guidelines
                                                                                                                                                                 Managed Stations WC’s
                                                                                                                                                                     NR/GN/CIV/200/04

3.6 Family Toilets                                                                                                                                                 Issued: October 2020

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Family Toilets are the preferred option           The layout shown can be converted                                                  2800
to provide baby-changing within                   to a family toilet accessible to people
separate-sex facilities, however, the             with ambulant mobility impairments                                                            800                   400
space requirement for a family toilet             through the addition of grab rails, and
should be considered against capacity             an outward opening door without                                                           C
requirements. Where space is severely             increasing the internal cubicle
constrained, enlarged cubicles with               dimensions.
baby-changing units should be used.
                                                  Nominal dimensions for baby-changing
Where separate-sex facilities are                 units can be found in Table 1, Section 5.1          B
provided, baby-changing in male and               of BS6465-2:2017. An alternative layout

                                                                                                                                                               0
                                                                                                                                                            45
female areas should be provided, with             for a family toilet with a screened WC is

                                                                                                                                                           Ø
greater provision of baby-changing in             shown in Figure 27 of BS 6465-2:2017.

                                                                                                                                                                                 2025
female areas.

Family toilets contain a WC, washbasin                                                                A
and baby-changing unit, and should                        Activity space [800 x 600]
be large enough to accommodate a
double buggy. It is preferable to provide                 Circle of clearance [Ø 450]
both a wall mounted toddler seat with
restraints and an additional, smaller, WC                 Disposal bin space [540 x 210]
pan for children where space permits.
                                                          Double buggy space [1500 x 760]
Cubicles with baby-changing
and sufficient internal space to
                                                    A     Baby-changing unit [440 x 845]
                                                                                                                                                          ≥850
accommodate a double buggy should                                                                                                                     (clear width)
                                                    B     Toddler seat [350 x 305]
have doors with a minimum clear width
of 850 mm. [22]
                                                    C     Child WC [Varies]

22. BS6465-4:2010, 10.2.3 - Children and babies   Dimensions in millimetres                    Fig. 22 - Example of Family Toilet layout
Space Planning Guidance for Facilities                                                                                                                                   Design Guidelines
                                                                                                                                                                    Managed Stations WC’s
                                                                                                                                                                        NR/GN/CIV/200/04

3.7 Urinals                                                                                                                                                           Issued: October 2020

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Urinals are to be ‘bowl’ type urinals            should be provided where facilities are        Fig. 23 - Urinal Plans                                 1060             1200
and should not be waterless. Urinals             wheelchair accessible.
                                                                                                          800        800                               760              900
should be spaced at 700 mm centres
minimum. It is recommended to install            Where ambulant and wheelchair
privacy screens between urinals; where           accessible urinals are provided the

                                                                                                                                                                  360
                                                                                                  400
privacy screens are used, urinals should         urinal rim should project at least
spaced at 800 mm centres minimum.                360 mm from the wall face. [2] These
[23]
     Reflective surfaces should not be           urinals should have vertical grab rails
used in urinal areas where these could           where privacy dividers are not fitted
compromise privacy.                              in accordance with Fig. 47 of BS8300-
                                                 2:2018. It is preferable to provide vertical
The rim height of a standard urinal              grab rails in addition to stall privacy
should be 620 mm above finished                  dividers to provide an equitable level of
floor level, 500 mm for urinals                  privacy and dignity to all users.
accessible to people with ambulant
mobility impairments and 380 mm for              Continuous wall panels with service                     Child     Standard    Standard   Standard   Ambulant      Accessible
a wheelchair accessible urinal. [24]             corridors to provide access from                        Urinal     Urinal      Urinal     Urinal     Urinal         Urinal
                                                 behind are preferred, (see section 4.2),
A minimum of one urinal should be                however, where this is not possible, an
provided with rim height 380mm for use           upper access panel will be required to
by children and people of short stature.         provide cistern access (see section 4.1).
A minimum of one urinal accessible

                                                                                                                                                      600
to people with ambulant mobility                         Activity space [800 x 500]

                                                                                                                                705

                                                                                                                                                                    900
impairments should be provided, and

                                                                                                                                                                                   825
                                                                                                  1200

                                                                                                                                                                                         1400
a minimum of one urinal accessible                       Ambulant activity space
to wheelchair users (with an enlarged                    [800 x 500]

                                                                                                                         620

                                                                                                                                                            500
activity space of 900 mm x 1400 mm)
                                                                                                             380

                                                                                                                                                                          380
                                                                                                                                                                                   FFL
                                                         Wheelchair activity space
23. BS6465-4:2010, 19.9.1 - Urinals                      [900 x 1400]
24. BS8300-2:2018, 18.5.4 - Urinals accessible
to wheelchair users and people with ambulant
mobility impairments                             Dimensions in millimetres                      Fig. 24 -Urinal Elevations
Space Planning Guidance for Facilities                                                                                                                        Design Guidelines
                                                                                                                                                         Managed Stations WC’s
                                                                                                                                                             NR/GN/CIV/200/04

3.8 Wash Troughs                                                                                                                                           Issued: October 2020

                                                                                                                                                                          28/72

Wash troughs should be used in stations as they offer a
clear single point of amenity, reducing spills and providing
greater flexibility to the customer. Wash troughs with
integrated taps and soap dispensers should be positioned
at 700 mm centres (minimum). [25] Hand-washing and
drying appliances should be sensor operated in separate-
sex WC’s. [26] Hand dryers should be positioned above wash
troughs at 700mm centres (minimum), recessed within a
vanity unit, and positioned so that water drains into the
troughs, minimising spillage on floor surfaces.

The rim of a standard wash trough should be 850 mm
above finished floor level. Alternative heights for wash
troughs are detailed overleaf. Product dimensions shown
here are indicative only and are provided to assist with                                            ≥700
                                                                                                                                                                          300
space planning.                                                                                                                                  700
                                                                                                                                           (activity space)

Consideration should be given to the use of foam soap,
which dispenses a reduced amount of product compared to
liquid soap. This requires power and a pump within the tap
or trough assembly.                                                                                                                                                 565

                                                                                                                                    850

                                                                                                                                                         850
                                                               Wash troughs, London Victoria
Where space permits, a separate vanity area with shelves       Station. Image: Peter Langdown
and mirrors should be provided in female WC’s so that
access to the wash troughs is not restricted by people                  Hand dryer
doing their hair and make-up. Such an area may encourage                                                                      FFL
inappropriate drug use, and should therefore be located in a            Tap
highly visible area covered by CCTV.
                                                                        Soap Dispenser
25. BS 6465-2:2017, Figure 8 - Range of washbasins
26. BS6465-4:2010, 19.10.1.6 Hand washing                      Dimensions in millimetres        Fig. 25 - Wash Trough Elevation           Fig. 26 - Wash Trough Section
Space Planning Guidance for Facilities                                                                                                                                                         Design Guidelines
                                                                                                                                                                                          Managed Stations WC’s
                                                                                                                                                                                              NR/GN/CIV/200/04

3.8 Wash Troughs (continued)                                                                                                                                                                Issued: October 2020

                                                                                                                                                                                                             29/72

To make that wash troughs are available        Vanity units and, as a result, hand
and accessible to all users, they may          dryers should be lowered accordingly
need to be provided at multiple heights.       to make sure they are a consistent
The following dimensions refer to the          height above the wash trough rim. The
rim height above finished floor level:         interface between wash troughs and                               300
                                               vanity units of different heights should
•   680 mm - 700 mm for wheelchair             be considered by designers; additional
    users, where a wheelchair                  space may be required for a ‘transition            1100

                                                                                                                      Consistent Height
                                                                                            (activity space)
    accessible urinal is provided [27]         zone’ or additional framing.

                                                                                                                                                        780-800

                                                                                                                                                                                720-750

                                                                                                                                                                                                        680-700
•   720 mm - 750 mm for use by                 Where practical, wash troughs of

                                                                                                       700
    children and people of short               different heights should be in separate                         565
    stature [28]                               runs or separated by a wall.                                                                 FFL

•   780 mm - 800 mm for people with            Wash troughs for wheelchair users            Fig. 27 - Accessible                    Fig. 28 - Non-standard wash trough elevations
    ambulant mobility impairments [29]         and for people with ambulant                 Wash Trough Section
                                               mobility impairments should have an                                                         Ambulant                  Child          Accessible Wash
Where it is not practical to provide wash      unobstructed activity space 800 mm                                                         Wash Trough             Wash Trough           Trough
troughs at more than two heights, the          wide x 1100 mm deep. [29]
lowest height required in that instance
should be provided in addition to              The activity spaces shown are specific
standard wash troughs with rim 850             to the wash-troughs they are shown
mm above finished floor level.                 with. Standard activity spaces are                 Activity space
                                               described on the following page.

                                                                                                                                                                                700
                                                                                                   Hand dryer

                                                                                                                                                        1100

                                                                                                                                                                                                        1100
                                               Further guidance on the materials and
27. BS8300-2:2018, 18.5.4 Urinals accessible
                                               finishes of wash troughs and associated             Tap
to wheelchair users and people with ambulant                                                                                                                         700
mobility impairments                           fittings in section 6.4.
28. BS6465-4:2010, 19.10.1.3 Hand washing                                                          Soap Dispenser                            800                                              800
29. BS8300-2:2018, 18.5.5.2 Washbasins
accessible to people with ambulant mobility
impairments                                                                               Dimensions in millimetres                       Fig. 29 - Non-standard wash trough plans
Space Planning Guidance for Facilities                                                                                                               Design Guidelines
                                                                                                                                                Managed Stations WC’s
                                                                                                                                                    NR/GN/CIV/200/04

3.9 Activity Spaces                                                                                                                               Issued: October 2020

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An activity space of 700 mm should
be provided in front of each wash
trough, 600 mm in front of each
cubicle and 500 mm in front of each                                             Nominal

                                                                          400
urinal. These should not impinge on the                                          depth
general circulation space, and the

                                                                          500
activity spaces should not overlap. [30]

                                                                                                                   600

                                                                                                                                                700
These activity spaces are for standard
appliances only. Appliances for
                                                  Urinal activity space                   Cubicle activity space         Wash trough activity
wheelchair users or people with                                                                                                space
ambulant mobility impairments may
have varying requirements.                      Fig. 30 - Standard activity spaces

Note: Urinals are shown with a nominal
depth of 400 mm in accordance with
Table 1 of BS6465-2:2017, certain
products will be shallower than this.

Layouts should be designed so that
toilets, washbasins, and hand drying
facilities are provided in a logical
sequence. The relative position of
appliances should also consider the
placement of circulation space and the
entrance(s) and exit(s).

                                                         Activity space

30. BS6465-4:2010, 19.3.4 - Circulation space   Dimensions in millimetres
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