FLEX RETAILER REFERENCE GUIDE - HOTLINE (800) 445-5825

 
FLEX RETAILER REFERENCE GUIDE - HOTLINE (800) 445-5825
FLEX
RETAILER REFERENCE GUIDE
            HOTLINE
        (800) 445-5825
       Monday thru Saturday
        7:00 AM to 8:00 PM
FLEX RETAILER REFERENCE GUIDE - HOTLINE (800) 445-5825
CONTENTS
THE FLEX TERMINAL.....................................................................................1
TERMINAL SCREENS.....................................................................................2
TERMINAL BUTTONS....................................................................................3
SIGN ON..........................................................................................................4
SIGN OFF & STOP..........................................................................................5
HELP................................................................................................................6
TRAINING MODE............................................................................................7
BET SLIPS & TICKETS...................................................................................8
PAPER LOADING............................................................................................9
CLEARING JAMS..........................................................................................10
SPECIAL FUNCTIONS..................................................................................11
SPECIAL REPORTS................................................................................ 12-16
INSTANT GAME REPORTS/FUNCTIONS.............................................. 17-19
INSTANT TICKET REPORTS.................................................................. 20-21
DRAW GAME CANCEL.................................................................................22
REPRINT........................................................................................................23
DRAW GAME PAY/CLAIM............................................................................24
INSTANT GAME PAY/CLAIM........................................................................25
INSTANT GAME PAY/CLAIM (BARCODE UNDER LATEX).............................26
SELLING DRAW GAMES........................................................................ 27-37
      BET SLIP ENTRY................................................................................................................ 27
      TOTAL/TOTAL/CLEAR....................................................................................................... 28
      THE NUMBERS GAME MANUAL ENTRY......................................................................... 29
      MASS CASH MANUAL ENTRY.......................................................................................... 30
      MEGABUCKS DOUBLER MANUAL ENTRY..................................................................... 31
      MEGA MILLIONS MANUAL ENTRY.................................................................................. 32
      POWERBALL MANUAL ENTRY......................................................................................... 33
      LUCKY FOR LIFE MANUAL ENTRY.................................................................................. 34
      KENO MANUAL ENTRY..................................................................................................... 35
      ALL OR NOTHING MANUAL ENTRY................................................................................. 36
      SEASON TICKETS MANUAL ENTRY................................................................................ 37
FLEX RETAILER REFERENCE GUIDE - HOTLINE (800) 445-5825
THE FLEX TERMINAL

                    Reader

                    Touch
                    Screen

                    Bet Slip
                    Stacker

        1
FLEX RETAILER REFERENCE GUIDE - HOTLINE (800) 445-5825
TERMINAL SCREENS

Welcome Screen

Home Screen

Screensaver Mode
 After several minutes of inactivity, your screen will enter screensaver mode.
 Touch any where on the screen to “wake” the terminal up.

                                             2
FLEX RETAILER REFERENCE GUIDE - HOTLINE (800) 445-5825
TERMINAL BUTTONS

Game Buttons

Function Buttons

                   3
FLEX RETAILER REFERENCE GUIDE - HOTLINE (800) 445-5825
SIGN ON

1. Touch Sign On on the Welcome Screen.

2. The screen displays:

3. Use the numeric touchpad to
   enter your 8-digit Clerk Number
   and 4-digit Pass Number.

4. A news message displays
   automatically. Touch Home to
   display the Home Screen.

                                          4
FLEX RETAILER REFERENCE GUIDE - HOTLINE (800) 445-5825
SIGN OFF

Sign Off
   You must Total, Total, Clear (TTC) all
   transactions before being permitted
   to sign off of the terminal.

1. Touch SIGN OFF.
2. Touch YES to confirm Sign Off and
   you are prompted to “Please Sign
   On”; or, Touch NO to not sign off
   and continue using the terminal.

   NOTE: You are not allowed to sign
   off and will get an error message, if
   there is a wager still in process.

                                            STOP
Stop
   Touch STOP to stop any pending
   transactions that have been sent to
   the Central System.

                                             5
FLEX RETAILER REFERENCE GUIDE - HOTLINE (800) 445-5825
HELP

General Help
   Displays a submenu of General Help
   topics.

1. Touch Help.
2. Touch the desired Help topic. Help
   information for the desired topic
   displays. Use the Up/Down arrows
   to scroll as needed.
3. For example, press the Sign On/
   Off button. The terminal displays
   text help
   for that item.
4. Touch BACK to return to the Home
   Screen.

Context Help
   Touch Context Help followed by the
   specific function for which help is
   desired.
1. Touch Context Help.
2. Touch the desired button the topic
   for which you would like help, for
   example, Special Functions.
3. The screen displays help information
   for the selected topic.
4. Touch Up/Down to scroll as needed.

                                          6
FLEX RETAILER REFERENCE GUIDE - HOTLINE (800) 445-5825
TRAINING MODE
Training Mode
   The Training Mode function puts
   the terminal into Training Mode
   and allows you to practice using
   the terminal without placing real
   draw game wagers. No tickets are
   produced while the terminal is in
   training mode.
   NOTE: You must Total, Total, Clear
   (TTC) all transactions and sign off
   before entering Training Mode.
1. Touch ENTER TRAINING MODE
   from the Welcome Screen.
2. The message on the top-left
   of the status bar toggles from
   Training:Ready to Training:Offline.

   NOTE: If the terminal background
   is Red in color, you are in Training
   Mode.

3. To return to wagering mode, touch
   EXIT TRAINING MODE.

   NOTE: After exiting Training Mode,
   you must sign back on to the
   terminal.

                                          7
FLEX RETAILER REFERENCE GUIDE - HOTLINE (800) 445-5825
BET SLIPS & TICKETS

Inserting Bet Slips
 Insert bet slips and online game
 tickets vertically or horizontally into
 the top Reader, against the rollers.
 The front of the bet slip and online
 ticket must face you.

Bet Slip Editing
 If a bet slip has been filled out
 incorrectly, or if an error message
 displays, you may correct the error
 on the screen using the EDIT PLAY
 button on the game screen.

 DO NOT insert instant tickets into
 the Reader.

 Scan instant tickets and book
 barcodes using the external
 Handheld Barcode Scanner.

                                           8
PAPER LOADING

Changing the Paper
in the Printer
1. Press the silver release button and open
   the paper cover on the printer.
2. Remove the used paper roll from the
   printer.
3. Remove the tape from the new roll of
   paper and place the roll in the printer with
   the paper unwinding from the bottom.
4. Make sure approximately 12-18 inches
   of excess paper is hanging out of the
   front of the printer (if loading a previously
   loaded roll, 2-4 inches should hang out of
   the front).
5. Close the paper cover firmly over the
   excess paper so that it latches securely.
6. The paper feeds automatically to align
   itself.
7. The printer automatically cuts the excess
   paper.
8. After changing the paper, run a Printer
   Test to ensure the paper was loaded
   properly. Touch Special Functions from
   the Home screen, touch Printer Test. A
   test ticket will print if the printer is loaded
   properly.

                                                     9
CLEARING JAMS

Clearing Paper Jams
1. To clear a paper jam, press in the
   silver button and pull up on the sides
   of the paper cover to open.
2. Pull out the paper past the jam.
3. Close the cover, and the paper re-loads.

Clearing Reader Jams
1. To open the Reader door, press the
   silver release button on top of the touch
   screen and pull the touch screen forward.
   Then, press the green button that looks
   like an arrow and open the second door
   the same way.
2. Gently clear away any debris.
3. Close the reader door firmly.

   NOTE: Instant tickets should never come
   into contact with this area of the terminal.
   Latex from the tickets will gum up on the
   reader and cause failure!

Cleaning Instructions
   To clean the FLEX terminal and
   peripherals, spray non-ammonia window
   cleaner on a soft, dry, lint-free cloth and
   gently wipe the components clean.
   NOTE: DO NOT spray the cleaner directly
   onto the touchscreen.

                                                  10
SPECIAL FUNCTIONS

1. Touch Special Functions.

2. Touch the desired function
   option.

   NOTE: Some of these functions
   apply to Lottery personnel only.

Password Management                                  Lottery Rep Sign On
   This option is used to change your 4-digit         This option is used by the Lottery
   Pass Number. Once you change your                  Representative to access terminal
   Pass Number you will need to Sign On               functions relative to his/her job.
   to the terminal again using the new Pass
   Number in order to process transactions.
                                                     Volume Control
                                                      Touch the Speaker icon to increase the
Printer Test                                          volume of the terminal from 1 to 5. The
   This option is used to perform a printer           Default volume is 4.
   test. Touch Printer Test and a test ticket
   with all characters prints.
                                                     Brightness Control
                                                      Touch the Sun icon to change the
Field Tech Sign On                                    terminal brightness from Dim to Bright.
   This option is used by the Lottery FST to
   access service functions.

Version Info
   This option displays the current version
   of software on your terminal and may be
   requested by Hotline for Troubleshooting
   terminal issues.

                                                11
SPECIAL REPORTS

Special Reports
   Use to obtain reports for online
   sales and games.
1. Touch Special Reports from the
   Home Screen.
2. The terminal displays the Special
   Reports menu.
3. Select the button for the desired
   report. A description of each report
   can be found on the following pages
   in this guide.

                                          12
SPECIAL REPORTS

Winning Numbers
Reports
   The Winning Numbers report
   lists the Winning Numbers for a
   selected game and date.
1. Touch Special Reports from the
   Online Functions Menu.
2. Select the Game icon for which
   you would like to produce the
   winning numbers report.
3. Enter the requested information (if
   applicable) and touch Send. The
   report prints automatically.
4. The report displays. Use the
   Up and Down arrows to scroll
   through the report as needed.
5. Touch Home to return to the
   Home screen.
6. Touch Back to return to the
   Special Reports screen.

                                         13
SPECIAL REPORTS

Draw Game Sales
Reports
   To access Draw Game Reports:
1. Touch Special Reports from the
   Home Screen.
2. Select the desired Draw Game
   Sales report, such as SR50 Today’s
   Invoice.
3. Enter the requested information (if
   applicable) and touch Send. The
   report prints automatically.
4. The report displays. Use the Up and
   Down arrows to scroll through the
   report as needed.
5. Touch Home to return to the Home
   screen.
6. Touch Back to return to the Special
   Reports screen.

                                         14
SPECIAL REPORTS

Draw Game Sales
Reports
   The Daily Reports available from the
   terminal include:
SR 50 Today’s Invoice
  Use to obtain the Invoice report for
  the day’s business summarizing
  all of the day’s activity for you,
  including the amount you are
  required to deposit for the weekly
  EFT.                                          SR 62 Last Week’s Sales By Game
                                                  Use to obtain a summary of your sales for
SR 51 Daily Invoice
                                                  the previous week by game.
  Use to obtain the Daily Invoice
                                                SR 68 Last Week Sales By Terminal
  report for a selected day (of the last
                                                  For agents with more than one terminal.
  seven days).
                                                  Use to obtain last week’s invoice report
SR 52 Sales By Game                               for the terminal being used.
  Use to obtain the Daily Sales by
  Game report for a selected day (of
  the last seven days).
SR 53 Yesterday Liability
  Use to obtain a report summarizing
  yesterday’s liabilities.
SR 60 Week to Date Sales
  Use to obtain a summary of your
  sales for the week to date.
SR 61 Last Week’s Invoice
  Use to obtain the weekly settlement
  report, which you will use to prepare
  for your weekly settlement. This
  report should be taken every Sunday
  after 9:00 AM and you must make
  sure that the EFT amount due is in
  your Lottery account by Thursday
  morning. For agents with more
  than one terminal, this report is a
  summary of the amount due for all
  terminals.

                                           15
SPECIAL REPORTS

Miscellaneous
   To access Miscellaneous Reports:
1. Touch Special Reports from the
   Home Screen.
2. Select the desired Miscellaneous
   report, such as SR71 News
   Message.
3. Enter the requested information
   (if applicable) and touch Send.
4. The report displays. Use the Up and
   Down arrows to scroll through the
   report as needed.
5. If desired, touch Print to print a
   copy of the report or touch Home to
   return to the Home screen.
6. Touch Back to return to the Special
   Reports screen.

   Miscellaneous Reports available from
   the terminal include:

SR 70 Message To All Agents
  Use to obtain a message that has
  been sent by the Lottery to all agents.
  When the words “Please request SR
  70” appears on the terminals screen,
  you must immediately run this report.
SR 71 News Message
  Use to obtain a news message from
  the central system.                            SR 76 Message to Select Agent
SR 72-1 Unclaimed Instant Winners                  Use to obtain a message that has
  Use to obtain a summary of unclaimed             been sent by the Lottery to you. When
  instant game winning tickets.                    the words “Please Request SR 76”
SR 72-2 Jackpot Winning Numbers                    displays on the terminal screen you must
  Use to obtain a summary of jackpot               immediately run this report.
  game winning numbers.
SR 72-3 Winning Jackpot Info
  Use to obtain a summary of winning
  jackpot prize information.

                                            16
INSTANT GAME REPORTS/FUNCTIONS

Instant Game
Reports/Functions
   The Instant Game
   Reports / Functions button on the
   Home Screen provides access to
   reports for instant ticket activity
   and the Make Active (Activate
   Book) function.
1. Touch Instant Ticket Reports/
   Functions from the Home screen.
2. Select the desired function.

Instant Ticket
Receipt
   1. Touch Instant    Ticket
   Receipt.
   2. Enter desires receipt amount
   using keypad and touch Print.

                                         17
INSTANT GAME REPORTS/FUNCTIONS

Instant Ticket
Reports
   Reports for instant ticket activity
   can be accessed using the Instant
   Game Reports / Functions button
   on the Home Screen; or the Instant
   Ticket Reports button on the
   Special Reports menu. See page 23
   for a list of Instant Game Reports.
1. Touch Instant Ticket Reports/
   Functions from the Home screen.
2. Select the desired Instant Ticket
   report such as SR30 Prize
   Redemption.
3. Enter the requested information (if
   applicable) and touch Send.
4. The report displays. Use the Up and
   Down arrows to scroll through the
   report as needed.
5. If desired, touch Print to print a
   copy of the report or touch Home to
   return to the Home screen.
6. Touch Back to return to the Special
   Reports screen.

Make Active
(Activate Book)
   What does it mean to ACTIVATE a book
   of tickets? Once a book is activated, the
   billing cycle starts. Typically retailers do
   not activate a book of tickets until they
   place them out for sale. Remember to
   always activate your lower sequenced
   books first, First-In-First-Out!
   ALL BOOKS MUST BE ACTIVATED
   PRIOR TO PUTTING THE BOOK OUT
   FOR SALE.
                                                  18
INSTANT GAME REPORTS/FUNCTIONS

Make Active
(Activate Book)
1. Touch Instant Game
   Reports / Functions from the Home
   screen.
2. Touch the Make Active (Activate
   Book) function from the menu.
3. Scan the Book Activation Card;
   or touch Activate 2 Digit Game
   Number or Activate 3 Digit Game
   Number to manually enter the
   Book Activation Number using the
   numeric touchpad.
4. Touch Send and an Instant
   Activation receipt prints
   automatically.
5. A Book Activated message displays.
   Touch OK to return to the Home
   Screen.

                                        19
INSTANT TICKET REPORTS

Instant Ticket
Reports
1. Touch Special Reports from the
   Home Screen and select the desired
   Instant Ticket report; or touch
   Instant Game Reports/Functions
   from the Home Screen and select
   Instant Game Reports.
2. Select the desired report, such as
   SR30 Prize Redemption.
3. Enter the requested information (if
   applicable) and touch Send.
4. The report displays. Use the Up and
   Down arrows to scroll through the
   report as needed.
5. If desired, touch Print to print a
   copy of the report or touch Home to
   return to the Home screen.
6. Touch Back to return to the Special
   Reports screen.

                                         20
INSTANT TICKET REPORTS

Instant Ticket Reports
  Reports for instant ticket activity
  can be accessed using the Instant
  Ticket Reports button on the
  Special Reports menu, or from the
  Instant Game Reports / Functions
  button on the Home Screen.
  Instant Ticket Reports include:
SR 30 Prize Redemption
  A summary of the total cashes up to
  the date in the current billing report.
SR 31 Last Prize Summary
  A summary of the total cashes used
  in the last billing report. NOTE: If an
  Agent has more than one terminal,
  the totals are for all tickets cashed
  combined.
SR 32-1 Inventory Summary
  A summary of the most recent
  settlement and current inventory.
SR 32-2 Inventory Detail
SR 32-3 Settlement Summary
SR 32-4 Settlement Detail
SR 32-5 Activated Summary
SR 32-6 Activated Detail
SR 33 Shift Cashes
  A summary of cashes by shift.
SR 34 Today’s Cashes
  A summary of today’s cashes.
SR 35 Daily Cashes
  A summary of the daily activity report
  for a selected day from the last two
  weeks.
SR 37 Multi-Terminal
  For agents with more than one
  terminal. A summary of the current
  settlement activity for a specified
  terminal.
SR 38 Last Instant Settlement
  A summary of the instant ticket
  activity.

                                            21
DRAW GAME CANCEL

Draw Game Cancel
   Use the Draw Game Cancel function
   to cancel draw game tickets. Only
   tickets for the following games may
   be cancelled: The Numbers Game,
   All or Nothing and Keno. Tickets for
   these games can only be cancelled
   before the first draw on the ticket
   and only on the terminal from which
   it was produced.
1. Touch the Draw Game Cancel from
   the Home Screen.
2. The terminal displays the Draw
   Game Cancel screen.
3. Insert the ticket into the top of the
   Reader; scan the ticket barcode
   using the Barcode Scanner; or
   manually enter the serial number
   using the numeric touchpad.
4. A Cancel receipt prints automatically.
5. A confirmation screen displays.
   Touch OK to return to the Home
   Screen.

                                            22
REPRINT

Reprint
   Use to reprint a receipt for the last
   transaction produced by the terminal.
1. Touch the Reprints function from the
   Home screen.
2. Touch Last Transaction to print a receipt
   for the most recent receipt transaction
   of any type that was processed by the
   terminal.

   NOTE: Reprints are not real tickets and
   are clearly branded “REPRINT NOT FOR
   SALE”.

                                               23
DRAW GAME PAY/CLAIM

Draw Game Pay/
Claim
   Use to validate a Draw Game ticket.
1. Touch the Draw Game Pay/Claim
   function from the Home screen.
2. The terminal displays the Draw
   Game Pay/Claim entry screen:
3. Insert the ticket into the Reader;
   scan the ticket barcode using the
   Barcode Scanner; or manually
   enter the serial number using the
   numeric touchpad.
4. If the ticket is a winner for $50.00
   or less, a Validation screen displays
   and a Validation Authorization
   receipt prints automatically.
5. If the ticket is a winner for over
   $50.00 but less than $600.00, a
   confirmation screen displays asking
   if you can pay the prize before
   validating.
6. Touch DRAW GAME PAY/CLAIM to
   validate another draw game ticket
   or touch OK to return to the Home
   screen.

                                           24
INSTANT GAME PAY/CLAIM

Instant Game Pay/
Claim
   Use to validate an Instant Game
   ticket.
1. First, make sure it is a winning
   ticket. “Sight check” the ticket
   before scanning, by either matching
   winning numbers or using the
   instant validation codes.
2. Touch Instant Game Pay/Claim.
3. Scan the ticket barcode using the
   Barcode Scanner; or manually enter
   the “Void If Removed” number
   using the numeric touchpad. DO
   NOT insert instant tickets into the
   Reader.
4. Receipts are not generated for
   winners of $30 or less. Receipts
   print automatically for winners
   over $30—staple the receipt to the
   winning ticket and retain for your
   records.
5. If a ticket is worth $15 or above,
   the terminal beeps three (3) times.
   Enter the 3-digit “Void If Removed”
   number that is underlined on the
   front of the ticket, then touch Send.
6. If the ticket is a winner for over
   $600.00, give the claim slip back to
   the customer along with the original
   ticket and instruct them to go to
   one of the Lottery offices to claim
   the ticket.
7. Touch INSTANT GAME PAY/CLAIM
   to validate another instant ticket
   or touch OK to return to the Home
   screen.

                                           25
INSTANT GAME PAY/CLAIM
                      (BARCODE UNDER LATEX)

Instant Game Pay/
Claim
   Use to validate an Instant Game
   ticket.
1. First, make sure it is a winning
   ticket. “Sight check” the ticket
   before scanning by either matching
   winning numbers or using the
   instant validation codes.
2. Touch Instant Game Pay/Claim.
3. Scan the ticket barcode located
   under the latex using the Barcode
   Scanner; By scanning this barcode,
   the agent will no longer have to
   enter the three (3) digits when
   cashing an instant ticket. DO
   NOT insert instant tickets into the
   Reader.
4. Receipts are not generated for
   winners of $30 or less. Receipts
   print automatically for winners
   over $30. Staple the receipt to the
   winning ticket and retain for your
   records.
5. If the ticket is a winner for over
   $600.00, give the claim slip back to
   the customer along with the original
   ticket and instruct the winner to go
   to one of the Lottery offices to claim
   the ticket.
6. Touch INSTANT GAME PAY/CLAIM
   to validate another instant ticket
   or touch OK to return to the Home
   screen.

   Note: All Instant Ticket validations
   will be processed utilizing this
   barcode in the future.

                                                 barcode
                                            26
SELLING DRAW GAMES

Bet Slip Entry
   The Flex terminal has been
   designed to allow continuous
   feeding of bet slips.
1. Insert the completed draw game
   bet slip into the top of the Reader
   vertically or horizontally with the
   marked side facing toward you.
2. Depending on the game rules, a
   confirmation screen may display.
   See the instructions for each game
   in this guide for specific game rules.
   Touch Yes to confirm the wager.
3. Ticket(s) print automatically.

                                            27
SELLING DRAW GAMES

Total/Total/Clear
   As transactions are being made
   for the current customer they are
   displayed in the Total section of the
   Home screen at the bottom of the
   page. The Total/Total/Clear process
   is where the retailer completes all
   transactions for a customer and
   clears the transaction display to
   proceed to the next customer.
1. Touch the TOTAL button from the
   Home Screen after completing the
   transactions for each customer.
2. The Total Screen displays showing
   the Grand Total for the transactions.
3. A negative sign indicates an amount
   owed to the customer.
4. A positive amount indicates an
   amount owed to the retailer.
5. Enter the cash amount received
   from the customer using the
   numeric keypad.
6. Touch the TOTAL button to see the
   change due to the player.
7. Touch the PRINT button to print a
   receipt for the transaction.
8. Touch the CLEAR button to clear
   the transaction and return to the
   Home Screen to begin the next
   customer transaction.

                                           28
SELLING DRAW GAMES

THE NUMBERS GAME
Manual Entry

1. Touch The Numbers Game.                           5. All 4 Exact, First 3 Exact, Last 3 Exact,
2. QUIC PIC buttons for each draw are                   First 2 Exact, Middle 2 Exact, Last 2
   located at the top of the screen and allow           Exact, First Digit, Second Digit, Third
   you to easily produce QUIC PIC wagers                Digit, Fourth Digit, Back It Up (used to
   with default options.                                play First 3 or Last 3), Across the Board,
                                                        All 4 Any, First 3 Any, Last 3 Any, Combo
3. You must first manually select the desired
                                                        All 4 Exact, Combo First 3 Exact, Combo
   number using the numeric touchpad or
                                                        Last 3 Exact.
   touch QUIC PIC to allow the system to
   randomly generate 4-digits for the player.        6. Select the Play Amount [25¢, 50¢, $1,
   Touch START OVER at any time to begin                $2, $5, or $10], Mid-day/Evening/Both,
   again.                                               and Number of Draws [1–7, 14, or Other
                                                        #].
4. Select the Play Type:
                                                     7. Touch Send and ticket(s) will print
                                                        automatically.

                                                29
SELLING DRAW GAMES

MASS CASH
Manual Entry
1. Touch Mass Cash, and the game
   options screen displays.
2. QUIC PIC buttons are located at
   the top of the screen and allow you
   to easily produce QUIC PIC wagers
   with default options.
3. Select the Number of Plays [1– 5,
   10, or Other #] and Number of
   Draws [1–7, 10, 14, 30, or Other #].
4. Touch MANUAL ENTRY to manually
   select five (5) numbers [1– 35]; or
   touch QUIC PIC/SEND to allow
   the system to randomly choose the
   numbers.
5. Touch Send and ticket(s) will print
   automatically.

   NOTE: Manual Entry is not available
   when multi-tickets are selected. A
   confirmation screen displays if the
   total number of draws is equal to
   or greater than eight (8), or if the
   wager is $20.00 or more. Mass Cash
   tickets cannot be cancelled.

                                          30
SELLING DRAW GAMES

MEGABUCKS
DOUBLER
Manual Entry
1. Touch Megabucks Doubler, and
   the game options screen displays.
2. QUIC PIC buttons are located at
   the top of the screen and allow you
   to easily produce QUIC PIC wagers
   with default options.
3. Select the Number of Plays [1– 5,
   10, or Other #] and the Number of
   Draws [1–7, or Other #].
4. Touch MANUAL ENTRY to manually
   select six (6) numbers [1– 49]; or
   touch QUIC PIC/SEND to allow
   the system to randomly choose the
   numbers.
5. Touch Send and ticket(s) will print
   automatically

   NOTE: Manual Entry is not available
   when multi-tickets are selected.

   A confirmation screen displays if the
   total number of draws is equal to or
   greater than three (3), or if the wager
   is $20.00 or more. Megabucks
   Doubler tickets cannot be cancelled.

                                             31
SELLING DRAW GAMES

MEGA MILLIONS
Manual Entry
1. Touch Mega Millions, and the game
   options screen displays.
2. QUIC PIC buttons are located at
   the top of the screen and allow you
   to easily produce QUIC PIC wagers
   with default options.
3. Select the Number of Plays [1– 5,
   10, or Other #], Number of Draws
   [1–7, or Other #], and Yes/No for the
   Megaplier option.
4. Touch MANUAL ENTRY to manually
   select five (5) numbers [1– 75], then
   touch the Mega Ball number to select
   it [1– 15]; or touch QUIC PIC/SEND
   to allow the system to randomly
   choose the numbers.
5. Touch EDIT PLAY to make changes
   before placing the wager.
6. Touch Send and ticket(s) will print
   automatically.

   NOTE: Manual Entry is not available
   when multi-tickets are selected. A
   confirmation screen displays if the
   total number of draws is equal to or
   greater than three (3), or if the wager
   is $20.00 or more. Mega Millions
   tickets cannot be cancelled.

                                             32
SELLING DRAW GAMES

POWERBALL
Manual Entry
1. Touch Powerball, and the game
   options screen displays.
2. QUIC PIC buttons are located at the
   top of the screen and allow you to
   easily produce QUIC PIC wagers with
   default options.
3. Select the Number of Plays [1– 5, 10,
   or Other #], Number of Draws [1–7,
   or Other #], and Yes/No for the Power
   Play option.
4. Touch MANUAL ENTRY to manually
   select five (5) numbers [1– 69], then
   touch the Power Ball number to select
   it [1– 26]; or touch QUIC PIC/SEND to
   allow the system to randomly choose
   the numbers.
5. Touch EDIT PLAY to make changes
   before placing the wager.
6. Touch Send and ticket(s) will print
   automatically.

   NOTE: Manual Entry is not available
   when multi-tickets are selected. A
   confirmation screen displays if the total
   number of draws is equal to or greater
   than three (3), or if the wager is $20.00
   or more. Powerball tickets cannot be
   cancelled.

                                               33
SELLING DRAW GAMES

LUCKY FOR LIFE
Manual Entry
1. Touch Lucky For Life, and the game
   options screen displays.
2. QUIC PIC buttons are located at the
   top of the screen and allow you to
   easily produce QUIC PIC wagers with
   default options.
3. Select the Number of Plays [1– 5, 10,
   or Other #] and the Number of Draws
   [1–7, or Other #].
4. Touch MANUAL ENTRY to manually
   select 5 numbers [1– 48], then touch
   the Lucky Ball number to select it [1–
   18]; or touch QUIC PIC/SEND to allow
   the system to randomly choose the
   numbers.
5. Touch EDIT PLAY to make changes
   before placing the wager.
6. Touch Send and ticket(s) will print
   automatically.

   NOTE: Manual Entry is not available
   when multi-tickets are selected. A
   confirmation screen displays if the total
   number of draws is equal to or greater
   than three (3), or if the wager is $20.00
   or more. Lucky For Life tickets cannot

                                               34
SELLING DRAW GAMES

KENO
Manual Entry
1. Touch Keno, and the game options
   screen displays.
2. Select the Spots [1– 12], Bet Amount
   [$1, $2, $5, $10, $20, $50], Number
   of Draws [1–5, 10, 20, 30, or Other
   #], and Yes/No for the Keno Bonus
   option.

   NOTE: If the Keno Bonus option is
   selected, you may only choose up to
   nine (9) Spots.
3. Touch MANUAL ENTRY to manually
   select numbers equal to the amount
   of Spots [1– 80]; or touch QUIC
   PIC/SEND to allow the system to
   randomly choose the numbers.
4. Touch Send and ticket(s) will print
   automatically

   NOTE: A confirmation screen
   displays for wagers of $20.00 or
   more regardless of the number of
   draws.

                                          35
SELLING DRAW GAMES

ALL OR NOTHING
Manual Entry
1. Touch All Or Nothing, and the game
   options screen displays.
2. Select the Bet Amount [$1, $2, $5,or
   $10], the Number of Draws [1–5, 10,
   15, 20, 25, 30 or Other #], and Yes/
   No for the Bonus.
3. Touch MANUAL ENTRY to manually
   select 12 numbers [1– 24]; or touch
   QUIC PIC/SEND to allow the system
   to randomly choose the numbers.
4. Touch Send and ticket(s) will print
   automatically.

   NOTE: A confirmation screen
   displays for wagers of $20.00 or
   more regardless of the number of
   draws.

                                          36
SELLING DRAW GAMES

SEASON TICKETS
Manual Entry
1. Touch Season Tickets, and the
   game options screen displays.
2. Select the Season Tickets game
   package to purchase. Example
   shown is Powerball $50.
3. Manually select the players’ numbers
   or touch QUIC PIC/SEND to allow
   the system to randomly choose the
   numbers.
4. Touch Send and ticket(s) will print
   automatically.

   NOTE: A confirmation screen may
   display depending on the selected
   game rules.

   Season Tickets cannot be canceled.

                                          37
LOTTERY OFFICES

BRAINTREE LOTTERY                       WORCESTER REGIONAL
HEADQUARTERS                            OFFICE
 60 Columbian Street                     151 W. Boylston Drive
 Braintree, MA 02184                     Worcester, MA 01606
 (781) 849-5555                          (508) 755-7855
 Hours:                                  Hours:
 Monday – Friday (excluding holidays)    Monday – Friday (excluding holidays)
 8:45am – 4:30pm                         8:45am – 4:30pm
 NOTE: Only Lottery Headquarters can
 redeem prizes $50,000 and over.        BOSTON REGIONAL OFFICE
                                         One Ashburton Place
NEW BEDFORD REGIONAL                     Boston, MA 02108
OFFICE                                   (781) 849-5555 (ask to be transferred to
 200 Theodore H. Rice Boulevard          the Boston Lottery office)
 New Bedford Industrial Park             Hours:
 New Bedford, MA 02745                   Monday – Friday (excluding holidays)
 (508) 985-9892                          8:45am – 4:30pm
 Hours:
 Monday – Friday (excluding holidays)
 8:45am – 4:30pm

SPRINGFIELD REGIONAL
OFFICE
 20 Fort Street
 Springfield, MA 01103
 (413) 781-3880
 Hours:
 Monday – Friday (excluding holidays)
 8:45am – 4:30pm

WOBURN REGIONAL OFFICE
 11 Cummings Park
 Woburn, MA 01801
 (781) 935-2668
 Hours:
 Monday – Friday (excluding holidays)
 8:45am – 4:30pm
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